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HDFC Bank Complaints & Reviews

2.9
Updated: Mar 24, 2026
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HDFC Bank reviews & complaints page 351

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N
Naddu222
Aug 25, 2020
Resolved
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Resolved

Address: Cunningham road

Hi this is Nadeem here.
dear team kindly check the details without any reason my money got hold and in my credit card there is a finance charges of 600rs when i have already cleared the entire bill amount before due date.. this is 2nd time its happening like this i have complaint many times but no response from the customer care people whenever i tried connect with the team after waiting for 45min call will get automatically disconnected.
kndly resolve this issue soon
Aug 6, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Aug 26, 2020
HDFC Bank Customer Care's response
Dear Customer,

We wish to clarify that, payment of atleast the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. Further, to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date. Hence we request you to effect payment towards the total amount due within the payment due date to avoid levy of bank charges. You may refer to the below link for details of the same: https://bit.ly/32vNr5K.

-Zubin
HDFC Customer Assistance
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    A
    Annbu Arasu
    Aug 25, 2020
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    Resolved

    Hello there,

    I G.Anbarasu, credit card ending 7982.

    Due to language problem i cannot able to undersand the plan even so
    I need to deactivate my one assist plan if it is activated to my credit card ending 7982. My one assist relationship no. is 11181995.
    Aug 5, 2021
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Dear G.Anbarasu, We regret the inconvenience caused and shall surely assist you with the full refund. Your request has been forwarded to the relevant team and they shall assist you within the next 24 - 48 working hours. Your patience is highly appreciated in the meantime - Nitesh, Team OneAssist.
    Dear G.Anbarasu,
    As per your talk with our executive, we are happy to say that the plan has been cancelled and a full refund has been initiated from our end. The SR#7036964 has been raised for any future communications. Please note, the amount will be credited in your original mode of payment account within the next 5 - 7 working days. Your patience in the meantime is highly appreciated - Nitesh, Team OneAssist
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      H
      Hemant Kushwaha
      from Delhi, Delhi
      Aug 25, 2020
      Resolved
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      Resolved

      Address: Samarveer Rathore, rayra Kallan Khurd Pali Marwar 306307

      Hi, i have hdfc money back credit card and i got charged with unknown autopay of rs 2147 which i am sure i haven't spent anywhere.
      Hdfc customer care is not working properly.
      Request you to check the details and sort this out or block my card.
      I think this has been some error from your side as i didn't even got any message form hdfc.

      Card no. [protected]

      Mobile :[protected]

      Hdfc money back
      Aug 12, 2021
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 29, 2020
      HDFC Bank Customer Care's response
      Dear Customer,

      We infer that you seek clarification regarding your credit card. We request you to use our NetBanking and Mobile Banking services to view your credit card account information online.

      -Zubin
      HDFC Bank Customer Assistance
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        S
        Siva4589
        from Hubli, Karnataka
        Aug 25, 2020
        Resolved
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        Resolved

        Address: Polaiah

        I already deactivated my one assist membership, but i received sms yesterday for renewing the same for this year. Please deactivate the same if in activation and do not pay any membership amount from credit card.
        Aug 5, 2021
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Dear Customer, We regret the inconvenience caused and shall surely assist you with the full refund. Kindly share your Membership Details or registered contact number on this post or on this link: http://survey.webengage.com/ws/~1qq44ps or you can also DM us or Inbox us the same on Twitter and Facebook respectively for quick assistance and refund - Nitesh, Team OneAssist.
        Dear Customer, We regret the inconvenience caused and shall surely assist you with the full refund. Kindly share your Membership Details or registered contact number on this post or on this link: http://survey.webengage.com/ws/~1qq44ps or you can also DM us or Inbox us the same on Twitter and Facebook respectively for quick assistance and refund - Nitesh, Team OneAssist.
        Dear Customer, We regret the inconvenience caused and shall surely assist you with the full refund. Kindly share your Membership Details or registered contact number on this post or on this link: http://survey.webengage.com/ws/~1qq44ps or you can also DM us or Inbox us the same on Twitter and Facebook respectively for quick assistance and refund - Nitesh, Team OneAssist.
        Dear Customer,
        We regret the inconvenience caused and shall surely assist you with the full refund. Kindly share your membership details or registered contact number in this post or on this link: http://survey.webengage.com/ws/~1qq44ps or you can also DM or inbox us the same on Twitter and Facebook respectively for quick assistance and refund - Nitesh, Team OneAssist
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          K
          Kumar mankena
          Aug 25, 2020
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          I had opened a digital account on 18th August and completed the full KYC. but did not receive the welcome kit till now.
          HDFC Bank customer support has been notified about the posted complaint.
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            J
            Jain Shripal
            from Mumbai, Maharashtra
            Aug 25, 2020
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            I have bought apple iPhone 11 with 6000 rs cashback offer but cashback not recieved yet they have claimed to pay cashback within 120 days. Mobile seller said to contact bank but didn't got proper answers in bank branch. 12/10/19 POS 533136XXXXXX4663 ARIHANT ELECTRON PO [protected] 12/10/19
            Refernce no of payment.
            Pl contact [protected] for further details
            HDFC Bank customer support has been notified about the posted complaint.
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              K
              kushshukla09
              Aug 24, 2020
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              Hi,

              I am very disappointed, I had applied hdfc easyemi credit card via my login NetBanking.

              I fill all the details and upload my documents and salary slip.Next morning I received message[protected] Your online Credit Card application DCC[protected] has been submitted and is subject to internal policies and guidelines. Our representative will get in touch with you soon for further processing of you application. Click here https://apply.hdfcbank.com/dapweb/TrackApplication to track the status of your application.--_[protected] then in afternoon I got a call from [protected] hdfc her name neelam she told me that your credit card is processed and your limit is 50k and it will dispatch with in 2 days then I relaxed...then i thought to check status of my credit ...I was shocked to that application decline without in msg or email they declined and before that they confirmed everything like credit limit.

              I very upset during this lockdown I applied this card to release my burden but all in vain as I am their hdfc account holder customer they do like this. I need justification along with card.

              [protected]

              Attaching some prof
              HDFC Bank customer support has been notified about the posted complaint.
              Aug 24, 2020
              Updated by kushshukla09
              how its shows resolved.
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                K
                Kitty Taleja Maggo
                Aug 24, 2020
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                Cust id[protected]
                Rs 3790.11 is what the bank has kept on hold against Gefu which is quite unclear.
                Kindly give me information on how to get this amount released and how do I continue banking with Hdfc.( like what final charges payments so do I need to pay as I have insufficient funds too in my account.
                HDFC Bank customer support has been notified about the posted complaint.
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                  A
                  Arch@d
                  from Mumbai, Maharashtra
                  Aug 24, 2020
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                  Three transactions of rs. 485.37, 602 and 698 were reversed by amazon on 14th July 2020 but the amounts are not credited into my bank account. Transaction was done through hdfc debit card. Received the messages copied below from the bank on my registered mobile number but the amount is still not reflecting in my account.

                  Ur transaction on HDFC Bank DEBIT/ATM Card ending 4248 for Rs. 485.37 has been credited/reversed by AMAZON on[protected]:14:05:31

                  Ur transaction on HDFC Bank DEBIT/ATM Card ending 4248 for Rs. 698.00 has been credited/reversed by AMAZON on[protected]:14:05:01

                  Ur transaction on HDFC Bank DEBIT/ATM Card ending 4248 for Rs. 602.00 has been credited/reversed by AMAZON on[protected]:05:21:19

                  I have attached a screenshots of the messages that i got from hdfc bank after the transaction was reversed, but the amount hasn't been credited yet.
                  HDFC Bank customer support has been notified about the posted complaint.
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                    S
                    Samkit Dosi
                    Aug 24, 2020
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                    Website: www.hdfcbank.com

                    To
                    NODAL OFFICER OF HDFC BANK
                    Parul Sharma
                    Jaipur

                    Hello
                    My name is Samkit Doshi From Jodhpur (Rajasthan)
                    My reference number [protected].
                    We have Hdfc account from More Than 10 years and We Have 3 Accounts in HDFC Bank.
                    Around 2 year back my personal banker forced me to take credit card they said you will not be charged any extra amount that is my guarantee i said ok.
                    Now Before Lockdown around JAN 20 OR FEB 20 He called me and said you are incurring Finance Charges from the Date of issue of Credit Card.
                    Afterwards credit card was issued and personal banker have set my account settings to minimum amount due and i incurred finance charges till date and Personal Banker said that you account settings have been changed. Even i don’t know how to change the setting via net banking and before 1 month my personal banker has been changed by HDFC Bank. I am Trying at every level by no one is Helping.
                    Jodhpur Branch is Also Not Solving the Issue.
                    My Personal Banker Was From Jaipur Name Ankit Verma.
                    I Am 99% Sure That settings have been Changed By Them because at the time of issue of credit card he only has done the settings I even don’t know how to change the settings .
                    I Need My Finance Charges Back as soon as Possible.
                    I Have Also filed a Complaint on consumercomplaints.in there also no response.
                    Please solve the issue.
                    Contact No
                    Alternate Number
                    Thanks.
                    HDFC Bank customer support has been notified about the posted complaint.
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                      G
                      Gourav Dutta2020
                      Aug 24, 2020
                      Resolved
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                      Resolved

                      delay in current account opening

                      I am an existing customer of hdfc bank for more than 5 years now. My customer id is 61037817. I got a very good service always from you so i thoughtof opening the current account also. I am very disappointed this time.

                      I am starting a new business and i went to my nearest branch i. E. Gorabazar branch, kolkata. I submitted all my documents and the check also for opening the current account on 7th august and its 2 weeks now...
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                      A
                      ASHOK JAGLAN
                      from Mumbai, Maharashtra
                      Aug 24, 2020
                      Resolved
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                      Resolved

                      Address: VPO kurana, Tehsil Israna, Distt Panipat

                      I am customer of hdfc bank and from last 1 yr i am using hdfc bank salary account.
                      I am very upset about hdfc bank credit card service. I see that today in monthly statement there are multiple charges are levied on me. Hdfc people committed to provide good service so i choose hdfc credit card. But i see there are multiple entry which are inaccurate they charged wrongly.
                      I need my money revert back in my account other wise i am escalate this matter to rbi and consumer forum.

                      Wrong charges applicable on my statement :

                      Instaloan, INT NBR-01, [protected] (Reg# 09999999980823002648398)-704.55
                      Instaloan, PRIN NB-01, [protected] (Reg# 09999999980823002648380)-2767.46

                      Total : 3472.01 rs unnecessary charges levied on me

                      I want the restatement with corrected amount with an early date.

                      Thanks & regards,
                      Ashok
                      Credit card : 0745 (last 4 digit)
                      [protected]
                      Aug 13, 2021
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 26, 2020
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      Kindly note, we are operating with limited staff as part of the preventive measures for COVID-19. This may result in a delay in our response to your email. Our Customer Service Executives will respond within a maximum of (7) working days. In case your query requires further investigation and takes a longer time, we will keep you informed on the time required for resolution. The reference number for this interaction is[protected].

                      -Nadia
                      HDFC Bank Customer Assistance
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                        J
                        Jijoshi
                        from Kodinar, Gujarat
                        Aug 24, 2020
                        Resolved
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                        Resolved

                        Address: BCT - Muldwarka, Mechanical Dept,Ambujanagar

                        I have activated smart pay through hdfc bank credit card for paying my insurance policy. The amount for my policy number HDFC life 90562776, was deducted on 11.08.2020, against transaction number TXHC8712, but it not deposited to insurer till today insurance agent are keep calling me that your policy due date was 20.08.2020, but they have not received any payment.
                        Aug 9, 2021
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 28, 2020
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        Kindly note, we are operating with limited staff as part of the preventive measures for COVID-19. This may result in a delay in our response to your email. Our Customer Service Executives will respond within a maximum of (7) working days. In case your query requires further investigation and takes a longer time, we will keep you informed on the time required for resolution.

                        -Zubin
                        HDFC Customer Assistance
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                          G
                          Gaipuilu Kamei
                          Aug 24, 2020
                          Resolved
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                          Resolved

                          i did not receive my welcome kit for the bank account i opened on 14 of august

                          Hi, I have open my salary account with HDFC Bank on the 14 August online, also did my KYC on video call with the bank representative. The bank representative informed me that I will get my welcome kit in 7 days time but till now no news, it is impossible to reach any customer care representative, I need it for my salary to be credited in my account....
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                          N
                          NileshGaikwad1
                          Aug 24, 2020
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                          Address: Pune

                          Dear HDFC,

                          I have an account with hdfc that has been in active use for a couple of years. Today i noticed that on a quarterly basis deductions have been made under the head "isaqmc". I read around and found that this is being done for having the mutual fund buying ability via net banking.

                          I do not recollect consenting to these quarterly deductions. Kindly stop deducting the same and reverse the charges made on the account.

                          Thanks and regards

                          Nilesh Gaikwad
                          [protected]
                          HDFC Bank customer support has been notified about the posted complaint.
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                            N
                            Ninder0130000
                            Aug 24, 2020
                            Resolved
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                            Resolved

                            Address: VILLAGE GOPALPUR PO BEAS PIND DISST JALANDHAR PUNJAB

                            The hdfc bank has put a hold on my funds of rupees 0.77 as mi revenue hold through gefu, account details is
                            Account number: [protected]
                            Ifsc: hdfc0008312
                            Branch: KISHANGARH BRANCH
                            Account type: savings account
                            The customer service is not able to give any info on this.
                            First of all it's hard to reach customer service because it takes a a lot of time and the ivr options are very difficult and tricky to navigate, after all the effort the customer service is not helpful.
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 24, 2020
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We have checked our records and confirm that there is no negative balance in your account. Please check your account statement online for further details.

                            -Nadia
                            HDFC Bank Customer Assistance.
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                              Lidiya Selvaraj
                              Aug 24, 2020
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                              Dear Team,
                              On Aug 07 2020 around 9 pm transferred the amount 20000 to my beneficiary account after few seconds got the information as message the transaction incomplete due to time out issue. Still the amount is not refunded to my account. Raised complaints and informed personal banker and also registered the query. 20 days over even i didn't get the single information about my money. Please provide the information ASAP
                              HDFC Bank customer support has been notified about the posted complaint.
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                                S
                                SurajLohar
                                Aug 24, 2020
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                                I am a hdfc bank credit card holder. The bank has auto debited rs:1899 even though bank representative said there will be no deductions from my credit card ending with *17 on 18 july 2020. I m not interested about this service kindly cancel my membership and refund my debited amount of rs:1899 as soon as possible.
                                HDFC Bank customer support has been notified about the posted complaint.
                                Dear Suraj, We regret the inconvenience caused and shall surely assist you with the full refund. Kindly share your Membership Details or registered contact number on this post or on this link: http://survey.webengage.com/ws/~1qq44ps or you can also DM us or Inbox us the same on Twitter and Facebook respectively for quick assistance and refund - Nitesh, Team OneAssist.
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                                  A
                                  Abiyadav
                                  from Bengaluru, Karnataka
                                  Aug 24, 2020
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                                  Address: BESANT NAGAR , CHENNAI

                                  "nwd decchg 03-08-20 cardend", with this description from my account amount of rs. 29.50, rs. 27, rs. 29.50 was deducted on 18th august. Also my balance viewed as rs. -32. My account was a salary account. There should be no more extra deduction. But i suffer now. Please credit the amount deducted from my account.
                                  HDFC Bank customer support has been notified about the posted complaint.
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                                    ashok mech
                                    Aug 24, 2020
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                                    Resolved

                                    Dear sir/maam,

                                    In this current bill statement, the amount of 6222.23 (24/07/2020) rs has been charged..

                                    So i want to know, what is this and why is it added in my current bill..

                                    So please help me in this and send me clarification for further to associate with credit card services..

                                    Attachment is attached for your reference..

                                    Regards
                                    Ch.Ashok naidu
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 24, 2020
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We have reviewed your comments and request you write to us at cc.[protected]@hdfcbank.com to enable us to do the needful.

                                    -Zubin
                                    HDFC Bank Customer Assistance
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