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HDFC Bank Complaints & Reviews

2.9
Updated: Mar 24, 2026
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HDFC Bank reviews & complaints page 355

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A
Aroonkumar
Aug 18, 2020
Resolved
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Resolved

I am arun kumar selvaraj. Last july 14th 2020 rs.2599/- has been deducted from my credit card without my knowledge by activating one assist mfee insurance. They converted that in to smart emi and deducted rs.100 as charge and everymonth emi amount has been added in a statement. So please take action on this and cancel the insurance and refund my amount in a credit card balance. My mobile number is [protected]
Aug 13, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Aug 22, 2020
HDFC Bank Customer Care's response
Dear Customer,

We understand from your post that your query pertains to One Assist program enrolled on your card account. We request you to contact the below mentioned numbers to cancel One Assist Program. India Toll Free No. –[protected] Alternate No. –[protected] or write to [protected]@oneassist.in

-Nadia
HDFC Bank Customer Assistance
Dear Arun, We regret the inconvenience caused and shall surely assist you with the refund. Kindly share your Membership Details or registered contact number on this link: http://survey.webengage.com/ws/~1qq44ps or you can also DM us or Inbox us the same on Twitter and Facebook respectively for quick assistance - Nitesh, Team OneAssist.
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    Shailendrajjn
    from Mumbai, Maharashtra
    Aug 18, 2020
    Resolved
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    Resolved

    I have been harassed by so called hdfc bank telecallers (They claim so) regarding personal loan. I have been putting these callers in my blocked list for so long. I also request the telecallers to stop calling on my number. But it still keeps coming, and with an even higher frequency.

    It is affecting my daily routine. Calls come at any time, when i am resting on weekend or on weekdays while i am in some important meeting or waiting for an important call, or even driving.

    Its a big nuisance in my life. Situation is going out of hand. High time that it stops.

    I request the competent authorities and hdfc bank organizations to bring some relief by curbing these unnecessary and nascent callers.

    The mobile nos. Are [protected] & [protected].
    Aug 13, 2021
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Aug 19, 2020
    HDFC Bank Customer Care's response
    Dear Customer,

    The registered telemarketers have been allocated 10 digit numbers of "140XXXXXXXX" number series for ease of identification. It is possible that the calls to you are in the nature of cold contacts by freelancers who acquire telecalling databases from other sources.

    In such situations, the cause for action lies exclusively with the affected parties who have the right to lodge a formal complaint with TRAI within 03 days of any violation similar to what you have experienced recently.

    As a corporate entity, our Bank is compliant with all directives, regulations, and laws of the land and we have set in place substantial controls over telemarketing activities. However, it is beyond the scope of our control or authority to identify such freelance agents and bring charges on them. Only the affected parties have the right to take up the matter by lodging a complaint to their telecom service provider so that the matter can be taken up as per the provisions of law.

    -Nadia
    HDFC Bank Customer Assistance
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      S
      siva1007
      Aug 18, 2020
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      Resolved

      Address: door no 4-150/1, F1 VS MANU RESIDENCY, NETAJI NAGAR , GOLLAPUDI, VIJAYAWADA

      I am one of the credit card holder of HDF bank, I have purchased a SAMSUNG mobile with HDFC CREDIT card under the EMI policy.
      But bill was generated including the mobile price even though I purchased the mobile under the EMI POLICY . so many times I made calls to customer
      care but they did not respond to my calls
      my name is D SIVAKUMAR AND
      MY CARD NUMBER IS [protected]
      MY mobile number is [protected]
      Aug 6, 2021
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 18, 2020
      HDFC Bank Customer Care's response
      Dear Customer,

      With regard to your query regarding your credit card please feel free to contact our Phone Banking officers at any of our 24 hour Phone Banking numbers mentioned in the below URL and the extension mentioned for your kind reference. https://bit.ly/318F0hy and dial 131 then validate credit card number with PIN and then choose the options required as per your concern and follow the IVR.

      -Nadia
      HDFC Bank Customer Assistance.
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        S
        sunxverma
        from Delhi, Delhi
        Aug 18, 2020
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        Address: mr. Star telecom opposite state bank of india, mc road sujanpur

        1. My credit card is showing a charge: offus emi,

        11/08/2020 OFFUS EMI, PROCNG FEE, [protected] (Ref# 09999999980811000722315) 99.00

        13/08/2020 OFFUS EMI, PRIN NB:01, [protected] (Ref# 09999999980813003020754) 1, 613.73

        13/08/2020 OFFUS EMI, PRIN NB:05, [protected] (Ref# 09999999980813003020739) 1, 957.05

        13/08/2020 FINANCE CHARGES (Ref# 17000743400813999879330) 1, 165.96

        13/08/2020 OFFUS EMI, INT NBR:05, [protected] (Ref# 09999999980813003020747) 42.63

        13/08/2020 OFFUS EMI, INT NBR:01, [protected] (Ref# 09999999980813003020762) 95.75

        What is this charge? I want this to be reversed.
        screenshot are given below

        2. Apart from the above, i always used to pay the minimum balance due. It was never made clear that minimum balance due will attract interest. This is a very deceptive manner of charging interest. It should have been made clear that minimum due will only ensure that penal charges arent levied but interest is. High interest rate itself is a charge.

        How can such deceptive practice be carried out? I want these charges reversed.
        HDFC Bank customer support has been notified about the posted complaint.
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          D
          Durge66
          from Bhopal, Madhya Pradesh
          Aug 18, 2020
          Resolved
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          Resolved

          Address: HDFC Life Insurance Co. Ltd., 14thFloor, Lodha Excelus, Apollo Mills Compound, N.M. Joshi Road, Mahalaxmi, Mumbai - 400011

          My HDFCLife Click 2 Wealth policy is cancelled on 14 July 2020 till this time your team is start processing my refund amount of 50000 rs in my account.
          But till date the amount is not credited to my account.

          follow up with HDFCLIFE Business Heads mail I'd but no response from from HDFClife.

          Mail details "Re: [External] Re: [External] Re: #BUSINESS#: 'HDFCSL=[protected]' [SUSPICIOUS:] Re: [External] Fwd: Further requirement(s) received for your HDFC Life application No.:[protected]

          Durgesh Salode
          Mon, Aug 17, 2:38 PM (16 hours ago)
          to Beulah, onlinequery, businesshead, service, complaints, esclation1, esclation3

          Hi HDFC Life Team,

          Nobody updates on my payment refund status, I am continually follow up with your team from 14 july 2020.

          I am requesting you Please check and update the refund payment status of 50000 Rs .

          @[protected]@irda.gov.in:- Kindly look into this matter and also check trail mail for more details.

          Best Regards,

          Durgesh
          Mobile No:-[protected].

          On Mon, Aug 17, 2020 at 9:26 AM Durgesh Salode wrote:
          Hi Business Heads,

          Any update on this?, my policy is cancelled on 14 july 2020 till this time your team is start processing my refund amount of 50000 rs in my account.
          But till date the amount is not credited to my account, due to this I have been charged for late payments changes from bank amount of 1500 rs with interest and gst .

          Kindly provide me extra amount as compensation from hdfc life due to dely.

          Please share your valuable feedback as soon as possible.

          I am waiting for your reply.

          Also share higher management details for escalation this issues.

          Thanks & Regards,

          [protected]

          On Fri, 14 Aug, 2020, 12:31 PM Durgesh Salode, wrote:
          Hi Beulah,

          Any Timeline for the refund process i have shared account details on 5th AUG 2020.

          No one replies on mail for update or confirmation.

          Best Regards, "

          HDFC Life application No.:[protected]

          Payment date is 9th July 2020

          refund date 14 July 2020

          Durgesh
          [protected]
          Aug 7, 2021
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Hi, to address any unresolved concern of policyholder kindly inform the policyholder to write to us at [protected]@hdfclife.com from registered email id.
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            S
            Aug 17, 2020
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            Address: Gurgaon

            Hi, my name is “Sahil” in all documents but hdfc bank use my father name as last name of mine.

            I visit the branch many times but they refuse to change the name .

            Now i have to apply for the tourist visa and my passport and statements does not match .

            I have all supporting documents and submitted the same at the time of account opening.

            Bht they used my fathe name as surname without my consent .

            Account no - [protected]
            Hdfc bank
            Malviya nagar - new delhi

            Thanks
            [protected]
            [protected]
            HDFC Bank customer support has been notified about the posted complaint.
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              M
              Manga devi
              from Chennai, Tamil Nadu
              Aug 17, 2020
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              My account was not active for past 3 years.I went to my nearest branch they said check NEFT transaction your account will be active status.i received sms saying my account status has been successfully changed from inactive to active 6 months before. But when i do online transaction, following is the message received with transaction failure: there is a memo present on the debit account, transaction declined. Again i went to my nearest branch they said we can submit re- kyc.After that you can able to transfer funds.

              I sumitted re- kyc form 2 months before and i also mailed to HDFC Customer support.For past 6 months, i cannot able to transfer funds.

              But no response from my nearest branch still.
              kindly help me on this.
              HDFC Bank customer support has been notified about the posted complaint.
              Aug 20, 2020
              Updated by Manga devi
              When this will be updated? When i can access and transfer fund from my account. Plz reply soon.
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                R
                Rohetp
                Aug 17, 2020
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                Address: Hyderabad

                There is Debit adjustments in my fast tag accounts.
                Can you please give me clarification as why did this happen.

                Have attached screenshot of debits to this complaint.
                HDFC Bank customer support has been notified about the posted complaint.
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                  S
                  Sujay_Suman
                  Aug 17, 2020
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                  Hi sir,
                  I have mailed numbers of time to hdfc bank credit card team in last 4 month but still they are not replying.
                  They have upgraded my old moneyback credit card to ragilla but not delivered to me which cause my previous card in blocked state and i did not get the the statement for bill for that month to pay at right time. So i sent an email for this issue and they sent a manual statement late which cause late fee and interest and tax charges. After that i sent again an email for this issue a month back but they did not replied. I followed up multiple time. I have all the mail which i sent but they yet not replied.
                  Pleas help me as they are adding late fine and interest every month without resolving the issue and all the issue is from hdfc bank side only.
                  Please do the needful.
                  HDFC Bank customer support has been notified about the posted complaint.
                  Aug 17, 2020
                  Updated by Sujay_Suman
                  please check.
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                    L
                    lkkjhg
                    Aug 17, 2020
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                    Address: #404, Siri Lotus Appartment, 3rd Floor,near Uttarahalli Main Road, Behind Karnataka Bank

                    Hdfc life agent made me sign a bond with false expectation stating, no penalties will be charged when i cancel my policy only the gst will be deducted. Now during corona i have family emergency and hdfc refuses to pay back my own hard earned money. I had deposited 310000 and they talk about paying me only 90000, when i want to terminate my policy, i don't need the ineterest i only need my own hard earned money, which i am now fighting for.

                    Raised escalations and complaints got no update. I warn you never go for any long term deposits through the agents. I got deceived. I need my 3lakhs back.

                    [protected]
                    HDFC Bank customer support has been notified about the posted complaint.
                    I need help as 210, 000 of my hard earned money has been taken away by HDFC.
                    Adding my policy number
                    HDFC life Policy no:20854661
                    Deposited amount:310, 000 approx including gST

                    I need my 3lakhs deposited money, I was made to sign the wrong bond, where I was not told that there is a mid term termination risk
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                      J
                      Jagadeesh Mudaliyar Lyrics
                      Aug 17, 2020
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                      Address: Begumpet Hyderabad

                      I closed my account on 2016 but still not issued no due certificate
                      HDFC Bank customer support has been notified about the posted complaint.
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                        S
                        Shaik Fareed S
                        Aug 17, 2020
                        Resolved
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                        Resolved

                        Hi,

                        My contact number is [protected] and i'm trying to convert my transaction of 2 lakhs into emi since last month and unable to do it via phone banking and also couple of customer service executives and they assured i will receive a call for charges waive off as well as conversation of emi. Still no updates. Please look into this asap.
                        Aug 14, 2021
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 20, 2020
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We wish to inform that, HDFC Bank offers EMI facility to its card holder's from time to time basis certain parameters set by the Bank and is at its discretion. These offers are intimated to the customer's vide mailers, statement inserts, Bank's website, etc. and is followed as a standard procedure across all card account. You may refer to Netbanking to know about the offers available on your credit card account.

                        -Nadia
                        HDFC Bank Customer Assistance
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                          A
                          AdnanKhanT
                          Aug 17, 2020
                          Resolved
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                          Resolved

                          I opened a new Digi Youth Saving account through online method in your Rana Pratap marg branch hdfc bank on 30th july but till date i didn't received the welcome kit. I have completed the video kyc and i have also deposited the money in account which your bank is not letting me use now. Last 2 days i calling in hdfc bank but many times he told we will check and transfer my call any other department but they didn't any response from your representative. As a requested to you please let me know when i received my welcome kit in my home address
                          Regards
                          MOHD ADNAN KHAN
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 17, 2020
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                          -Manoj
                          HDFC Bank Customer Assistance
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                            P
                            prince@027
                            Aug 17, 2020
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                            Address: Hdfc Bank Fastag

                            Hi.. This is anamika kumari. My registered vehicle number is jh02l3266. I had applied for my replacement fastag in march and they sent me in july. But after that my fastag is in issued mode and i am unable to use at the toll. I have raise a complain on 3rd of august but till today there is no progress. Very worst experience.
                            [protected]@gmail.com
                            HDFC Bank customer support has been notified about the posted complaint.
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                              parvez914
                              Aug 17, 2020
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                              Address: BHIRABNATH ABASAN MANASKAMANA ROAD, NEAR SUKANTO MORE (NH34)

                              The hdfc bank has put a hold on my funds of rupees 1704.20 as mi revenue hold through gefu, ac number is
                              Account number: [protected]
                              Ifsc: hdfc0001469
                              Branch: BHIRABNATH ABASAN, MALDA
                              The customer service is not able to give any info on this.
                              First of all it's hard to reach customer service because it takes a alot of time and the ivr options are very difficult and tricky to navigate, after all the effort the customer service is not helpful
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 17, 2020
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              Thanks for connecting with us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to submit the details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                              -Nadia
                              HDFC Bank Customer Assistance
                              Aug 18, 2020
                              Updated by parvez914
                              The hdfc bank has put a hold on my funds of rupees 3178.40 as mi revenue hold through gefu, ac number is
                              Account number: [protected]
                              Ifsc: hdfc0001469
                              Branch: BHIRABNATH ABASAN, MALDA
                              The customer service is not able to give any info on this.
                              First of all it's hard to reach customer service because it takes a alot of time and the ivr options are very difficult and tricky to navigate, after all the effort the customer service is not helpful

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                                Kulbir Malik
                                from Delhi, Delhi
                                Aug 17, 2020
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                                Address: PayZapp support app
                                Website: PayZapp app

                                My transaction I'd 92697993 completed on June 01, 2020 but Still they are not giving cashback.
                                HDFC Bank customer support has been notified about the posted complaint.
                                Aug 19, 2020
                                Updated by Kulbir Malik
                                Still resolution not provided.
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                                  Kirar Nitin Choudhary
                                  Aug 17, 2020
                                  Resolved
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                                  Resolved

                                  Address: pipariya, district hoshangabaad

                                  I'm an HDFC bank holder since I opened the account there is not any deduction till march 2020 after that I have credited my account in the month of August with 2840 . Rs then on my account Rs.885 is deducted for unknown reason this very ridiculous I want my money back or else i will with another bank really unsatisfied with HDFC bank services I also called customer care but they didn't answer me what is this for. Please give my money back
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 17, 2020
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience you may have faced. Request you to write us using the URL
                                  https://bit.ly/3h8kVxd with your account number, date & amount of debit charges and the reference id TT[protected]. A bank representative shall contact you as soon as we receive this information

                                  We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum


                                  -Nadia

                                  HDFC Bank Customer Assistance
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                                    abhay97
                                    from Mumbai, Maharashtra
                                    Aug 17, 2020
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                                    Address: station road,chalisgaon

                                    Sir, i am transfer money through googlepay of 11may .but it not receive recipients account and not refund amount in my account. I was call and complaint googlepay and visit hdfc bank but they not response my problem and issue.I am really trouble because 3 month ahead .i will request you to solve my problem .
                                    thank you sir.
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share the transaction details with your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                    -Anay
                                    HDFC Customer Assistance
                                    Sir, i am transfer money through googlepay of 11may .but it not receive recipients account and not refund amount in my account. I was call and complaint googlepay and visit hdfc bank but they not response my problem and issue.I am really trouble because 3 month ahead .i will request you to solve my problem .
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                                      A
                                      Ashu1997@
                                      Aug 16, 2020
                                      Resolved
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                                      Resolved

                                      Address: 1-H13 rangbari yojana kota

                                      Please send me a copy of the " no objections certificate for the settlement that was done my hdfc bank credit card no. [protected]
                                      Please clearence my name from cibil report as the full payment was done in a single payment
                                      Name ashok kumar gautam
                                      Credit card no. [protected]
                                      Pan no. Aanopg3437g
                                      Email address [protected]@gmail.com
                                      Mob. [protected]
                                      Aug 16, 2020
                                      Complaint marked as Resolved 
                                      Email address ashish [email protected]
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Aug 16, 2020
                                      Updated by Ashu1997@
                                      I have no customer id and my account has been closed
                                      Aug 17, 2020
                                      Updated by Ashu1997@
                                      Pan no ANOPG3437G
                                      Aug 17, 2020
                                      Updated by Ashu1997@
                                      Please provide information about
                                      Email. [protected]@gmail.com
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                                        Karthik12341352352545
                                        Aug 16, 2020
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                                        unable to transact - error message

                                        I am trying to transfer an amount through third party transfer but i only get the below message,
                                        "we regret to inform you that we could not complete your transaction. For more details, please contact your nearest hdfc bank branch, or our phonebanking service. You can also write to us at : https://leads.hdfcbank.com/applications/webforms/apply/HDFC_CustomerCenter/Custo...

                                        I tried sending to a new beneficiary...
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