HDFC Bank customer support has been notified about the posted complaint.
Jun 26, 2020
Updated by dasarnab To HDFC
Await response from HDFC team.
No update till date.
Process my refund amount and update my bank transaction details.
Verified Support
Jun 27, 2020
HDFC Bank Customer Care's response Dear Customer,
We are looking into your query vide reference number[protected] and will respond to you shortly. Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff for customer service. There may be therefore be some delay in responding to your queries and complaints via PhoneBanking, email support and social media channels. We request your patience and support under these unprecedented circumstances.
-Anay
HDFC Bank Customer Assistance
Jun 29, 2020
Updated by dasarnab Hi
Still there is no response from HDFC Bank.
I havent received my refund amount from HDFC Bank, it's been 15 days pending from HDFC bank.
I haven't received any moratorium approval update yet.
Would request you to resolve this issue asap.
Jun 30, 2020
Updated by dasarnab To HDFC Bank
On 7th June HDFC bank initiated ECS deduction against my personal loan. EMI amount is Rs 2452.
There was no sufficient balance in my account on 7th June and I have applied for moratorium on 14th June. As per RBI regulation refund money will be credited within 5 days.
On 8th June Rs 95.77 has been debited from my account by HDFC bank
On 14th June Rs 200 has been debited from my account by HDFC bank
On 22nd June Rs 1000 has been debited from my account by HDFC bank
On 30th June Rs 1000 has been debited from my account by HDFC bank
Again on 30th June Rs 1156.23 amount has been debited from my account by HDFC bank
My EMI amount is Rs 2452 and the money they have deducted is more than my emi amount. I have applied for moratorium on 14th June but till date I didn't get any response from HDFC bank. They have deducted my EMI amount and extra money from my account.
Even after sending several reminders I am not getting any response from HDFC bank.
As per RBI regulation whosoever applied for moratorium the refund amount will be credited within 5 days if the bank deducted any EMI amount.
It's been more than 15 days I have applied for moratorium but there is no response from HDFc bank.
Please find account details below.
Loan account no - 5211206
Reference no of emi moratorium application - DMO[protected]
Refund my money asap..I will step neccessary action if I am not getting any updates by tomorrow.
Don't cheat your customers. I will withdraw my account from HDFC bank.
Take necessary action and resolve this issue.
Jul 01, 2020
Updated by dasarnab Hi
No response from HDFC bank till date.
Loan Moratorium is not yet approved and Refund money of Rs 3452 not yet credited from HDFC bank.
I have received one mail from HDFC bank on 24th June that customer care executive will call and discuss on the matter but no calls, emails has been received from HDFC.
Would request you to approve the moratorium and refund my money asap.
Jul 02, 2020
Updated by dasarnab Hi
It's been 18 days I have applied for moratorium. You guys need more time to resolve this issue?
I am doing follow up since last 2 weeks, still refund amount of Rs 3452 is not yet credited in my account.
Another emi date has come and there is no development no updates and no support from HDFC. Disgusting service.
I will definitely close my account, I will opt for some other bank. Never expected such bad service from HDFC team.
Really disgusting.
Jul 03, 2020
Updated by dasarnab Loan Moratorium is not yet approved and Refund money of Rs 3452 not yet credited from HDFC bank.
I have applied for moratorium on 14th june but still i didn't get any approval status/response from hdfc bank.
Would request you to approve the moratorium and refund my money asap.
Jul 03, 2020
Updated by dasarnab Loan account no - 5211206
Reference no of emi moratorium application - DMO[protected]
Loan Moratorium is not yet approved and Refund money of Rs 3452 not yet credited from HDFC bank.
I have applied for moratorium on 14th june but still i didn't get any approval status/response from hdfc bank.
Would request you to approve the moratorium and refund my money asap.
Jul 03, 2020
Updated by dasarnab As per RBI regulation Customers who have applied for EMI Moratorium in June 2020 and their EMI has already been deducted, will get an EMI refund within 5 working days.
I have applied for moratorium on 14th june but still i didn't get any approval status/response from hdfc bank.
Loan Moratorium is not yet approved and Refund money of Rs 3452 not yet credited from HDFC bank.
Loan account no - 5211206
Reference no of emi moratorium application - DMO[protected]
Jul 04, 2020
Updated by dasarnab No response yet, refund amount also not yet credited in my account.
As per RBI regulation I am supposed to get the emi deducted amount in 5 working days, it's been 20 days moratorium also not yet approved and refund money also pending from HDFC bank. Another emi date has come on 7th June.
I will lodge a complaint in local police station.
Disgusting service and customer support.
Jul 07, 2020
Updated by dasarnab No response yet, refund amount also not yet credited in my account.
As per RBI regulation I am supposed to get the emi deducted amount in 5 working days, it's been 22 days refund money of Rs 3452 is pending from HDFC bank.
Disgusting service and customer support
Jul 07, 2020
Updated by dasarnab Hi
After 22 days 3 months moratorium got approved by HDFC Bank ( JUNE, JULY, AUGUST).
but they have deducted Rs 3452 amount against my EMI in June that comes under moratorium.
I am supposed to get the emi deducted amount in 5 days but didnt get any amount from HDFC.
On 8th June Rs 95.77 has been debited from my account by HDFC bank
On 14th June Rs 200 has been debited from my account by HDFC bank
On 22nd June Rs 1000 has been debited from my account by HDFC bank
On 30th June Rs 1000 has been debited from my account by HDFC bank
Again on 30th June Rs 1156.23 amount has been debited from my account by HDFC bank
Kindly do the process as earliest. It's been 22 days.
We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.
-Anay
HDFC Bank Customer Assistance