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2.9
Updated: Dec 16, 2025
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J
Jebas John
Jun 16, 2020
Resolved
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Address: Chenni

I'm really not happy with hdfc bank service! Expecially during this lockdown everyone trying to help each other but for emergency purposes (Reg credit card transaction) i'm trying to contact the customer service for past 2 months but after pressing all the buttons it says 'we are operating with limited employees so we unable to connect your call'
I'm seriously facing very big problem on my credit card payment. Last 2 months the bill amount showing wrong! And i'm unable to connect with customer service to clear this! It's really bad! Very poos customer service & support!
Aug 14, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jun 16, 2020
HDFC Bank Customer Care's response Dear Customer,

Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via email.

-Bejoy
HDFC Bank Customer Assistance
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    S
    Singhkumarankit
    Jun 16, 2020
    Resolved
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    Resolved

    Hi
    Hdfc has deducted/revenue hold by gefu
    Amt : 412.00
    Tried to contact customer service but no revert back from there side. This is not the first time the amount is deducted, they have done it many times. How can they deduct our money without informing something?

    Holder name : ankit kumar singh
    Account: [protected]
    Account type : current
    Branch : hdfc bank c3 block janakpuri, nd 110058 near c4e market.
    Phone : [protected]
    +1 photos
    Aug 12, 2021
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Jun 16, 2020
    HDFC Bank Customer Care's response     Dear Customer,

    We have checked our records and confirm that the charges levied to your account pertains to ACH debit return.
    In terms of Clearing guidelines, issued by RBI, the clear funds balance available in the account at the beginning of the day would be considered for the purpose of ACH(s) received in clearing. We note that in your said account, the clear funds balance at the time of presentation of the said ACH(s), was not sufficient to cover the ACH(s) received in clearing.
    Therefore the ACH(s) was returned due to insufficient funds and the corresponding charges for ACH(s) dishonor were levied to your account. Kindly note that these charges attract GST as applicable.
    We advise you to maintain sufficient clear funds balance in the account in the future, at the time of issuance of the ACH(s), to avoid the ACH(s) return charges being levied to your account.

    -Nadia
    HDFC Bank Customer Assistance
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      L
      Lazy Lump
      from Delhi, Delhi
      Jun 16, 2020
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      Address: Mumbai

      I purchased one iphone 11 pro from idestiny, bhubaneswar on 25th january 2020.
      I still have not received the cashback of 6k. It is written in the bill that it would be credited within 120 days from the last billing cycle, which is this month. Still no cashback.

      Please review and credit the cashback.
      HDFC Bank customer support has been notified about the posted complaint.
      View replies
      When shall I expect the cashback?
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        K
        KKBhanat
        Jun 16, 2020
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        I have bought iphone11 with hdfc bank credit card on 01/01/2020 in mapple store, ghatkoper, mumbai. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transnational month end) i haven’t received my cashback till now, it is more than 120 days. Hope this issue gets resolved and cashback will be credited as soon as possible.
        HDFC Bank customer support has been notified about the posted complaint.
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          S
          Shanu Syed
          from Hyderabad, Telangana
          Jun 16, 2020
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          Why this is happend to me i want to know what r the charges
          +1 photos
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            K
            Karthik Srikanta
            Jun 16, 2020
            Resolved
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            Resolved

            Hi,
            My crn with hdfc is[protected] as an salary account. I need to know information about the charges of 613 rupees which are on hold under mirevenue hold through gefu. What is that charges. Your customer service is not accurate about that. So please provide the necessary information about the deduction charges.
            Thanking you
            Karthik s.
            Aug 9, 2021
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            View replies
            Dear Customer,

            We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

            -Anay
            HDFC Bank Customer Assistance
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              R
              [email protected]
              Jun 16, 2020
              Resolved
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              Resolved

              Address: Kamala Mills

              Hdfc bank has hold so mi revenue hold through gefu. My cus i'd is 68432750. Today i saw they must have done many times in past
              Aug 9, 2021
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              View replies
              Dear Customer,

              We have checked our records and confirm that currently there is no amount on hold in your account.

              Please feel free to write to us using below URL further assistance https://bit.ly/2zGPMRa Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

              -Nadia
              HDFC Bank Customer Assistance
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                P
                Pooja Talreja
                Jun 16, 2020
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                I am pooja talreja having account in hdfc bank as my account is shown in minus as i apply for moratrium then why my account is in minus i want all clear the minus amount as soon as possible from the bank
                HDFC Bank customer support has been notified about the posted complaint.
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                  S
                  Sravanthi Ch
                  Jun 16, 2020
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                  I got a message stating rs.199 deducted without otp, how could u deduct without otp.. Below is the sms received

                  Alert:rs.199.00 spent via credit card xx5598 at amazon1258399 on[protected]:23:47:09 without pin/otp. Not you? Call [protected].
                  HDFC Bank customer support has been notified about the posted complaint.
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                    J
                    Joshishivam
                    Jun 15, 2020
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                    Sir,
                    Maine bike ke liye hdfc bank se lone
                    Liye tha. Maine uske liye lone account ke liye request apply ki thi jo ki approve ho gai thi but kuch din baad bank se massege aaya ki apke form mai signature different hai, lockdown hone ke karan meri salary nhi mil pai isliye account mai paise nhi aa paye or isi vajah se account mai paise nhi dal paye.
                    Par tab bhi vo cheque ko account mai dal diya gaya jabki mujhe signature ka massege bhi aaya tha and lockdown bhi tha
                    Or iski ek complement maine twitter pe bhi ki thi uska reply bhi aaya tha but paise return nhi ho paya. Abhi tak
                    And abhi fir se mere account se charge deduct kr liya gaya
                    Sir yesa kyu kiya jaa raha hai
                    Kya maine galti ki kya hdfc se lone leke
                    Yesi conditions mai bhi yesa kiya jaa raha hai

                    Kripya kuch help kijiye
                    +4 photos
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                      A
                      akkukannu
                      Jun 15, 2020
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                      Resolved

                      Dear Sir

                      I have purchased iphone XR on 31st Jan 2020 from Jio digital Store, Panipat and there is a cash back of 5000 on that time and it has been more than 130 days but I still didn't received my hdfc cashback and also there is no customer support to talk to when I try to contact them.
                      +1 photos
                      Jun 16, 2020
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Jun 15, 2020
                      Updated by akkukannu                       Pl do needful for this as soon as possible
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                        S
                        sibuuu
                        Jun 15, 2020
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                        Resolved

                        Dear HDFC Support Team,

                        I have purchased Apple iPhone 11 Max on 01.01.2020, and for the same I was supposed to get cash back of 6K INR from HDFC within 120 days of purchase.

                        However it’s almost 6 months, I am yet to receive any cash back from HDFC. Kindly process the cash back at the earliest.

                        Regards,
                        Shiva.
                        +2 photos
                        Jun 16, 2020
                        Complaint marked as Resolved 
                        Resolved.
                        HDFC Bank customer support has been notified about the posted complaint.
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                          S
                          sibuuu
                          Jun 15, 2020
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                          Resolved

                          Dear support team,

                          I have purchased apple iphone 11 max on 01.01.2020, and for the same i was supposed to get cash back of 6k inr from hdfc within 120 days of purchase.

                          However it’s almost 6 months, i am yet to receive any cash back from hdfc. Kindly process the cash back at the earliest.

                          Regards,
                          Shiva.
                          Jun 16, 2020
                          Complaint marked as Resolved 
                          Resolved
                          HDFC Bank customer support has been notified about the posted complaint.
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                            B
                            bader unnisa
                            from Hyderabad, Telangana
                            Jun 15, 2020
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                            Address: 17-6-50/2 DABEERPURA

                            Name : baderunnisa
                            Reg mob no : [protected]
                            Acc last 4 digits : 7877
                            HDFC Bank customer support has been notified about the posted complaint.
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                              R
                              Raj Selarka
                              Jun 15, 2020
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                              I had purchased an iphone on 2nd february ‘20 from an authorised seller, using hdfc credit card due to their scheme of - ₹5k flat cashback. It has been more than 120 days now; however, i haven’t received my cashback.
                              HDFC Bank customer support has been notified about the posted complaint.
                              View replies
                              No action yet. Totally disappointing. Please get in touch asap.
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                                A
                                akkukannu
                                Jun 15, 2020
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                                Resolved

                                I have bought my iphone XR with hdfc bank credit card on 30/01/2020 in jio digital store Panipat . As mentioned by hdfc bank (To receive cashback of 5000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in apptronix, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
                                +1 photos
                                Jun 16, 2020
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  A
                                  avinashrai190
                                  Jun 15, 2020
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                                  Address: 488 Gali No 1 Basai Enclave Gurgaon, haryana

                                  Getting below error while breaking the fixed deposit:

                                  We are unable to liquidate your fixed deposit since the source account from which your fd was originally booked is closed/blocked. Please visit your hdfc bank branch for liquidating the fixed deposit.
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Customer,

                                  We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                  -Anay
                                  HDFC Bank Customer Assistance
                                  Reply
                                  Can you please share your contact details so that I can call you.

                                  Also, due to covid I can not visit Branch to liquidate the fixed deposite.
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                                    M
                                    meghnagupta28
                                    Jun 15, 2020
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                                    I have purchased my iphone 11 on 27 september 2019 from delhi, netaji subhash palace.
                                    I had made payment from my hdfc debit card but still have not yet received any cashback for my phone.
                                    I was told that it will be credited in 120 days of purchase but still i have not yet received anything.
                                    Product serial : [protected]
                                    Please clarify the thing or do i need to provide any other information?
                                    HDFC Bank customer support has been notified about the posted complaint.
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                                      M
                                      Miqdad Km
                                      Jun 15, 2020
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                                      Hi Team,

                                      As per the subject, my account ([protected]) has been debited twice as ACH debit charges even though I have applied for moratorium extension. Hence request you to reverse the ACH debit charges of 590*2 = 1, 180.

                                      Its been so dissaponting as you have not kept a track on my moratorium extension and made me to raise a complaint. Seeking swift resolution.
                                      HDFC Bank customer support has been notified about the posted complaint.
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                                        H
                                        Heena Amrhin
                                        Jun 15, 2020
                                        Resolved
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                                        Resolved

                                        I had bought an iphone 11 in corona using the hdfc offer on march 1 2020. It’s been more than 90 days and i still have not received the cash back
                                        Please resolve this asap
                                        Jun 15, 2020
                                        Complaint marked as Resolved 
                                        It was resolved within 3 hours. Great response! :)
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        View replies
                                        Also the store name is croma. Autocorrect xD
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