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HDFC Bank Complaints & Reviews

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Updated: May 26, 2026

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I bought an ipad on 11th dec 2019 and made the purchase on my hdfc debit card for 29, 000 rs. And was supposed to receive cashback of 3000 rs by 13th april, 120 days after the purchase. Its been a month and still i didnt get any cashback.
Getting ahold of customer care is also a bit on the hard side. The hdfc bank constantly disappoints me. I started moving assets to different bank altogether. If this cashback doesnt come through ill remove my account here.

HDFC Bank customer support has been notified about the posted complaint.

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I received sms from kotak mahendra bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap

May 15, 2020

Complaint marked as Resolved

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HDFC Bank customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

May 15, 2020

Dear customer, We regret the inconvenience caused. We never want our customers to feel this way. Kindly share your Membership Details or registered contact number on this link: http://survey.webengage.com/ws/~1qq44ps and we will deactivate the plan - Nitesh, Team OneAssist.

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I have bought my iphone11 with hdfc bank debit card on 14/01/2020. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked the shop owner, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.

HDFC Bank customer support has been notified about the posted complaint.

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I have purchased iPhone 11 from unicorn store and on receipt it was mentioned you will receive the Cashback 6000 within 120 days.
I have purchased on 11th January, 2020.
I have still not received my Cashback

Jun 22, 2020

Complaint marked as Resolved

Na Not action taken resolved by other complaint

May 15, 2020

Updated by kushal2507 Attached the recipient in which it is mentioned about Cashback within 120 days

May 18, 2020

Updated by kushal2507 Any support here ????

May 20, 2020

Updated by kushal2507 Hi
I have already attached receipt and explained the all things.

Please help to raise it to concern HDFC department, waiting for 5 days and no response till now.

May 24, 2020

Updated by kushal2507 Hi team,

Could you please suggest of this complaint is forwarded to concern team ?

Thanks

May 26, 2020

Updated by kushal2507 Hi,

Please suggest if this complain is being forwarded or left at it is?
It has been more than 10 days and still not a single response

Could you please check it now ?

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I purchased iPhone 11 at 10 jan 2020 and I and should received 6000 cash back after 120 days that is 10 may and now it’s 15 may and I still didn’t received my money back and I am not able to contact Hdfc customer care due to covid-19. I purchased iPhone 11 from Pune, unicorn store, MG road

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M

Moshu

Jun 19, 2020

I received my cash back on 15 june

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Address: E-004 Prateek Laurel Sector 120 Noida

I have bought my iphone11 with hdfc bank debit card on[protected]. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in the agency, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.

As it is more than 135 days and i have not received my cash back.

Registered number with bank : [protected]
Registered mail with bank : nitin. [protected]@gmail.com

Alternate number : [protected]

HDFC Bank customer support has been notified about the posted complaint.

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I purchased iphone xr in the month of december 2019, 5th dec 2020.
There is a cahs back of 5000rs which is supposed to be credited back to my account after 120 days of purchase.

I have not received the cashback and i have also raised this issue with the ban and no one sees to respond to this query.

I have even attempted to call them and write to them and i have no soultion to this yet.

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Address: 12/84 seccond main road 3 rd block jayanagar bangalore

Website: [email protected]

I have taken consumer durable loan hdfc bank no — [protected] as per the amortization shedule instalment should start from 20-/11/2018 and last end instalment on 20/8/2019 on emi scheme from my sbi account. But your bank collected one extra instalment on 20/9/2019 the amount2319.24 which i requested yuo to re fund the amount extra collected. As per my bank statement i have never missed any instalment which i have paid promptly
Thanking you
Srinivasan b v
[protected]

HDFC Bank customer support has been notified about the posted complaint.

Jul 18, 2020

Updated by ramiseena I have registered an complaint on 15 may till it is not solved or no reply from u r side this is very bad
I[censored] didnt re fund extra collected mone thinking of going to consumer court

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Address: Nagpur

I brought a iphone Xr on 1st of January 2020 at nagpur, Maharashtra At the time of purchase there is an HDFC cashback offer on all apple iphone products and I brought iphone Xr .So I haven't received my HDFC cashback, and it been more at 120 days, so could you please check on this and please let me know when can I get my cashback back.

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I purchased an iPhone 11 on 12th of January 2020 and was supposed to receive 6000 cashback after 120 days which I have not received still

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The hdfc bank has put a hold on my funds of rupees 600 as mi revenue hold through gefu, ac number is
Cust id: 52463134

The customer is not able to give any info on this. First of all it's hard to reach customer service because it takes a alot of time and the ivr options are very difficult and tricky to navigate, after all the effort the customer service is not helpful. You know in covid 19 what is the position of person and this time you hold this amount.

Aug 6, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 16, 2020

HDFC Bank Customer Care's response Dear Customer,

We understand that you have also raised your concerns at HDFC Bank Support vide reference Number[protected] and you will receive a response from them to your e-mail ID.

Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff. Under the circumstances, there may be a delay in our response. Please bear with us. In case of any urgent queries or requests you may also use our NetBanking and Mobile Banking services.

-Nadia
HDFC Bank Customer Assistance.

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Address: INDORE

I taken personal loan from hdfc bank. I regularly pay all emi but due to some reason i fail to pay my emi of month may 2020 on date and as per moratorium rule mentioned on hdfc bank site point number 4 and 5 my emi will be considered as a by default loan moratorium. But i ready to pay loam emi and regarding this got call from hdfc bank executive and do e payment of emi on date 12 may 2020 using online banking but on date 13 may 2020 bank deducted equal amount my emi on the name of loan manual hold charge. It is requesting to you please look in to the above complaint and resolve my preoblem

Aug 13, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

May 18, 2020

Updated by Rahuldabi201 Respected Sir/Madam
What is the status of complaint

Verified Support

May 20, 2020

HDFC Bank Customer Care's response Dear Customer,

Kindly note that the excess payment received in your loan account has been reversed on May 18. 2020.

-Nadia
HDFC Bank Customer Assistance

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Address: Haque Manzil, Bans Kothi, Digha Ghat, Patna.

I have purchased the apple iphone on 08/01/2020 under the cashback offer which stated 5000 cashback within 120 days but it has been more than 120 days. Hence, i am writing to inform you that this problem of mine is to be sorted as early as possible and cashback amount should be reflected in my account.

This delay in these unfortunate time do not play a vital role in the promotion of the bank as the soul purpose of such offers are promotion and marketing. Looking forward to get your positive response at the earliest.

HDFC Bank customer support has been notified about the posted complaint.

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In the month of december 2019, i have purchased an iphone xr model with a cash back offer of rs 5000. Payment was done through hdfc bank debit card and full payment was made. The purchase was done from apple store, diamond plaza mall, jessore road, kolkata.

The card customer transaction slip shows i am entitled for a cash back of rs 5000 and same will be credited within 120 days from the last date of the transaction month. Till date i have not received the cash back into my hdfc bank account.

My transaction id is [protected].

It is already 4 months and still there is no credit of the cash back amount into my account.

Please expedite to get the cashback credited into my account.

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I have a purchased a policy in hdfc life 20302458 on[protected].
When i purchased a policy, agent told me the amount of charges are 2.5 %, however after policy, they started taking other few more charges which is around 10%.

Now when i mailed them to discontinue to my policy, they told ur money will be given after 2 years, which was not told by agent.

When i called agent, number written on my policy document, she tolds she no more works with hdfc life.
I keep on mailing them, about stop of autodebit from my account, but they never reply in positive way, infact in very diplomatic way and no confirmation and no conclusive answer has been recieved. Infact they told my money is blocked.

HDFC Bank customer support has been notified about the posted complaint.

May 16, 2020

Updated by vikas31081991 They have a send a mail regarding the premium allocation distribution which they have made a mistake earlier, but did not answer the following
1. Confirmation to discontinuation of policy
2. Refund of policy . Now they are saying money will be refunded after 2 years

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Address: Hdfc bank fort branch

Hi,
Olymp trade provide me ARN number for tracking amount.

also you can track withdrawal using ARN number Amount 21.95USD ARN 75332990120002210859116 and Amount 10.00USD ARN 75332990118002208410629.

Still amount is not credited to my account.

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I had made a purchase of rs.21, 240.
When i was billed with the credit card statement i was shocked to see this amount converter to aggregator loan without confirming to me.

The said loan is not at all confirmed with me nor the details are shared with me, i do not want any loan of said format.

I have been deducted emis for the same under "offus emi" without any information.

Aggregator emi - offus (Ref# 09999999980512000029137) 21, 240.00 cr
13/05/2020 offus emi, int nbr:01, [protected] (Ref# 09999999980513005344828) 247.80
13/05/2020 offus emi, procng fee, [protected] (Ref# 09999999980513005344802) 99.00
13/05/2020 offus emi, prin nb:01, [protected] (Ref# 09999999980513005344810)

I wish an explanation and change in the statement generated and a resolution to the quickest.

Aug 7, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 22, 2020

HDFC Bank Customer Care's response Dear Customer,

As per the feature of your Easy EMI credit card, •All transactions of â‚¹10, 000 and above will be auto-converted to EasyEMI for 9 months (Processing Fee of â‚¹99 + GST and ROI of 1.67% per month will be levied).
For more details please visit the below link: https://bit.ly/3bUQibh.

-Zubin
HDFC Bank Customer Assistance

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I have bought my iphone11 with hdfc bank credit card on 06/10/2019 in sangeetha mobile store bangalore. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 220 days. I have asked in sangeetha store, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.

HDFC Bank customer support has been notified about the posted complaint.

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I have bought my iphone11 pro max with hdfc bank debit card on 11/11/2019 in mobile point kurukshetra. As mentioned by hdfc bank (To receive cashback of 7000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in apptronix, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.

HDFC Bank customer support has been notified about the posted complaint.

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Address: No. 43/120 5th Main 6th Cross, Appu Rao Road, Chamrajpet, Bangalore

I had purchased an iPhone 11 Pro on 21st December, 2019.
I still haven't received a cashback of Rs. 6000 from HDFC Bank even after 120 days from the purchase.

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