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HDFC Bank Complaints & Reviews

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Updated: Dec 16, 2025

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Address: new delhi

Hi
I purchased iphone 11 on 6/12/2019 from i digital paschim vihar new delhi.
I was entitled to get 6000rs cashback from hdfc bank within 120 days but its been more than that and it is not credited to my credit card.
This was to be done by hdfc bank and they are not responding through call centre or email which i sent to them
I hope this issue gets resolved and cashback of rs6000 is credited as soon as possible.
Thanks
Chandeep singh

Aug 13, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 14, 2020

HDFC Bank Customer Care's response Dear Customer,

We wish to inform that the cashback for eligible transactions will be credited within 30 days after the end of the lockdown period.

-Nadia
HDFC Bank Customer Assistance

Verified Support

May 16, 2020

HDFC Bank Customer Care's response Dear Customer,

Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff for customer service. There may be therefore be some delay in responding to your queries and complaints via PhoneBanking, email support and social media channels. We would like to clarify that for eligible customers post lockdown period, the cash back will be credited in 30 working days. We request your patience and support under these unprecedented circumstances.

-Nadia
HDFC Bank Customer Assistance.

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Address: loharu

Dear customer care,

Without any information bank has deducted 236 rs from my account on[protected]. I want my money back and the reason also why it is deducted.

Hdfc account details :
Account number : [[protected]]

Transaction details :
Reference number : mir[protected]
Narration : si fail due to insuff bal 130420-mir[protected]
Deducted date :[protected]
Amount : 236

Aug 13, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 12, 2020

HDFC Bank Customer Care's response Dear Customer,

Kindly note that the charges are levied as per the Bank's Schedule for Fees and charges. In case of any clarification or assistance, please click on https://bit.ly/2Lzhyn3 to submit the details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Nadia
HDFC Bank Customer Assistance

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I have bought my iphone11 with hdfc bank credit card on 27/12/2019 in unicorn store pune. As mentioned by hdfc bank (To receive a cashback of 6000 within 120 days from the transactional month-end) i haven’t received my cashback till now, it is more than 120 days. I have asked in unicorn store, they said to check with the bank. I hope this issue gets resolved and cashback will be credited as soon as possible.

May 21, 2020

Complaint marked as Resolved

received cashback

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 06, 2020

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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Address: 8796504607

I have purchased iPhone using HDFC debit card which have offer of ₹3000 off. On that they have mentioned cashback will added within 90 days but after 90 days also i haven't received cashback yet.

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Address: Raipur (CG)

Website: HDFC Bank credit card

I brought iPhone 11 from reliance digital Raipur in December 2019 by paying through HDFC credit card and as per the bank policy, cash back amount of Rs.6000 should have been deposited in my account within 120 days. However, I have not received any cash back till date. Hence, kindly request you to process my cash back request.

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Address: VAIDEHI PLAZA 70/75-2, BAROI ROAD, MIMS HOSPITAL

I am an a/c holder of HDFC Bank having saving a/c [protected].Dated on 5th May 2030 Bank deducted 7000 without ant msg. I don't know how I solve this issue please advise me regarding this matter.

Regards
P.Chatterjee

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I have bought my iphone11 (128 gb) with hdfc bank debit card on[protected] at 20:34:53 in croma showroom (Chennai-annanagar - a037). As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transnational month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in croma, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.

Aug 14, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 06, 2020

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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Address: Tilak Nagar, New Delhi

I have bought Iphone 11 on December 2019 from Vijay Sales at B-1 Janak Puri-East in Delhi by using HDFC Bank Credit Card. I haven't received a cashback yet. As I have been told that within 5 months I will receive a cash Back.
Kindly help me to solve my problem. As I am tired of being contacting my bank related to this issue many times.

May 8, 2020

Complaint marked as Resolved

It's Been Resolved.. By today it's self. Thanks to Consumer Complaints Forum.

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I have purchased iphone 11 on date 6/11/19 from apple store delhi and was entitled for 6000 cashback, its been more than 4 months and i have not received cashback for the same so i am here for the complaint i also i have the bills and receipts for the same hoping for resolution

May 06, 2020

Updated by Chandeep Sayal The purchase in 6/12/2019

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I have bought my iphone11 with hdfc bank debit card in dec, 2019. As mentioned by hdfc bank (To receive cashback of 5000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked apple, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.

Aug 12, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 11, 2020

HDFC Bank Customer Care's response Dear Customer,

Due to the prevailing COVID19 Pandemic situation, customers may experience a delay in receiving eligible cashback.

Rest assured, for eligible transactions, cashback disbursements will be done within 30 days post the situation normalizes.

We request your patience and support during these testing circumstances.

-Nadia
HDFC Bank Customer Assistance

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I cancelled my subscription to bumble and i received a message stating that ;
"ur transaction on hdfc bank debit/atm card ending 0690 for rs. 200.00 has been credited/reversed by google *bumble on[protected]:23:20:54".

But when i checked my account, it has not been credited.

I got 3 similar messages saying that 1 rs was credited /reversed by google temporary hold

Please suggest a solution

Aug 10, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 07, 2020

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the transaction details and complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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Address: [email protected]

My hdfc savings account has blocked state from last 1 year.
I recently did my re-kyc for the second time and also visited hdfc bank personally more than twice. I received sms saying my account status has been successfully changed from blocked to active. But when i do online transaction, following is the message received with transaction failure: there is a memo present on the debit account, transaction declined....

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Sir, I have received message from bank that is April and may 2020 moratorium accepted.then why they hit my account and make ecs charges on it sir.its very bad to this covid-19 situation sir.iam very disappointed on this.they charges r.191 and again 398 rs debited in my account..what is this sir..i have planned moratorium and bank also accepted so refund my debited amount to my account.do not make any ecs charges on this sir.why they give moratorium plan and then also hit my account and make ecs charges..this is dissatisfied me sir . please needfull ..my Hdfc Loan number is 36793727 and debited account icici a/c[protected]

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 08, 2020

HDFC Bank Customer Care's response Dear Customer,

As per our records, there is no EMI bounce fee levied in your education loan account. Please take up the matter with ICICI Bank for the charges levied by them for further assistance.

-Nadia
HDFC Bank Customer Assistance

May 09, 2020

Updated by Mahenth Iyyappan Iam one of the customer of icici bank and now i fully scared on this Bank for whether they debit my account balance or not. Because they unwantedly charged my account balance without my knowledge or permission through sms, mails and phone calls . I don't know why they charged using the way of Ecsrtnchg and what is this?
I already posted the same complaints on hdfc bank loan account for asking why ecs charges made and they replied me that the hdfc bank doesn't charged for EMI ecs bounce charges.
Respected sir i want to know why the icici bank charged my account. In this covid-19 pandemic days so many people are very disturbed for this type of charges.Atleast they have maintained some amount for emergency purpose.
But suddenly i shocked and know this charges of my account balance.it is very very disappointed me. I Attached the debited transaction in this complaint. Kindly i need my amount reversal for my icici account.its amount near by INR 590.And i must have to know why the icici bank charged this amount.please do some needfull.

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I have purchased iphone 11 on date 24/01/2020 from imagine apple store Bangalore and was entitled for 6000 cashback, its been almost 4 months and i have not received cashback for the same so i am here for the complaint i also i have the bills and receipts for the same hoping for resolution

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Address: Gs 42 Malibu town sector 48 gurgaon

The hdfc bank has put a hold on my find of rupees 1018.78 as mirevenue hold through gefu,
Account no. : [protected]
Ifsc code : hdfc0003648
Branch : gurgaon
The customer service in not able to give any info on this.
First of all it, s hard to reach customer service becauseit takes a alot of time and the ivr option are very difficult and trickly to navigate, after all the effort the customer service is not helpful

Aug 10, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 09, 2020

HDFC Bank Customer Care's response Dear Customer,

We sincerely apologise for delay in respond to your query. Your query has been shared with concerned team for further action. Do note, due to the current COVID-19 situation and to prevent further spread of the virus, we are operating with limited staff. It may take us some time to get back to you. We request your patience and support under these unprecedented circumstances.

-Nadia
HDFC Bank Customer Assistance

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I have not received my HDFC Cashback of ₹5000 which was attached with the purchase of my iPhone XR 64 GB.I had purchased the phone on 23/12/2019 and now it has been more than 120 days and still haven’t received the cashback amount of ₹5000 yet.PLEASE GET IT CLEARED ASAP.

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HDFC team,

I have my salary account with hdfc and I can see that my account with INR 1328 held through GEFU. Why my account is in debit when this is my salary account with zero balance. Why HDFC without information they have done debit??

Let me know.

Thanks
Siva

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Address: Banjara Hills Hyderabad,Telangana

On 30.03.2020, i made payment of rs. 7000/- to icai but the transaction was cancelled and they refunded amount on 20.04.2020. They provided an arn number but no amount was credited to my bank a/c.
Attached screenshots for your reference.
Kindly look into this matter and credit the amount into bank a/c at the earliest.
Its has already been 15 days since generation of arn number.

Aug 6, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

May 05, 2020

Updated by Ayesha Anam ARN No. 85215220109015206416012 was generated.

Verified Support

May 09, 2020

HDFC Bank Customer Care's response Dear Customer,

We wish to state that the transaction is reversed back to your account on 04th May'20. Kindly refer to our account statement to verify the same.

-Nadia
HDFC Bank Customer Assistance

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Address: Indore

I have brought apple iphone 11 on dec 01 2019 from hdfc prepaid card and as per offer given by the hdfc bank of cashback of rs7000 by purchase of iphone of rs69999 within 120 days effective from last date of the month of purchase. But now its more than 120 days and i didnt recieved any cashback reward in my hdfc account. Kindly resolve the issue as soon as possible.

Aug 18, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 07, 2020

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the offer details, transaction details, and complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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BRN CASH TXN CHGS INCL GST " of " 177.00" if you did not help me otherwise i will with other bank. unahappy about your taxes without confirmation, till this date did not get any alert or did not get any sms or mail about this tax . without instruction how can u diduct balance .

May 5, 2020

Complaint marked as Resolved

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