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HDFC Bank Complaints & Reviews

www.hdfcbank.com

2.9

Updated: Dec 16, 2025

Complaints 32898

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I was not able to proceed with the payment from HDFC netbanking. Trying from last 2 hours. Please correct it.

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I have purchased an iphone 11 128 GB from imagine store at mgf metropolitian mall, m g road, gurgaon on 03 Dec 2019 and i am eligible for the 6000 rupees cashback after 120 days from the last date of Transaction month.
It has been more than 120+ days now and i have not received any cashback.
Kindly credit my cashback asap.

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Hi I have purchasedmy I phone 11 on 3rd dec 2019 with 6k cashback on my hdfc card and it’s been almost 5 months still not received the same. Banks are not responding.and the condition stated that you will get your cash back with in 120 days...

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On 8th may 2020, i have charged for emi rtn charges of 236 whereas i have completed paying my loan balance the only thing i didn't pay is the credit card due balance and that is also because this time a got a message as the minimum due balance is 0 (Zero), this account is my salary account so it should not charge me any other charges, my only concern is in this hard times if banks are also doing like this then for normal civilians it's very hard surviving in this pandemic.

Thank you

Aug 19, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 14, 2020

HDFC Bank Customer Care's response Dear Customer,

The minimum amount as 0 indicates that there is no minimum payment expectation as part of the RBI moratorium. If you do not wish to avail of the moratorium, please pay the Total Amount Due as scheduled. If you wish to pay lesser than the Total Due or defer payment you may do so as well. Please bear in mind that there will be an interest implication after the moratorium.
For further information, please refer to the FAQs by clicking this link: https://bit.ly/3aB0TYT

-Zubin
HDFC Bank Customer Assistance

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Address: Shankar Matt road basavangudi habitat ventures

Amount as been hold through mirevenue hold through gefu 1745/- rs kindly get refunded y such amount u people as made hold without customer permission

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Address: Bhiwadi, alwar

Sir,
I am hdfc bank credit card holder. Bank has auto debit rs. 1399/- from my credit card number ending with 7857 without my concern on date 09/04/2020. I am not interested about this service. So please refund my debit amount rs-1399 on urgent basis. If issue will not resolve. I will take legal action against your company and i will not repay any outstanding loan amount as well.

I hope that you will give me positive reply immediately.

Sanjay singh
Mob. -+91 [protected]

+1 photos

Aug 6, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

View replies

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

May 11, 2020

Dear Sanjay, We regret the inconvenience caused. Kindly share your Membership Details or registered contact number on this link: http://survey.webengage.com/ws/~1qq44ps and we shall look into it - Nitesh, Team OneAssist.

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I had to get refund from oyo rooms but till now hdfc bank has not processed my refund. It is more than a month and customer care at hdfc bank is not responding to the complaints.
Below is the mail from oyo rooms citing the transaction reference for refund:
"resolution provided - as per our telephonic conversation we inform your refund status, bank reference no. Kkbk[protected] please contact with your bank"

Jun 17, 2020

Complaint marked as Resolved

There was no call or email, but the amount was received after 2-3 days

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 16, 2020

HDFC Bank Customer Care's response Dear Customer,

We confirm that the refund will be generally credited in 10-12 working days from the date of merchant confirmation. If its not credited within the timeframe, request you to send us the duly filled and signed form which is available at the below link to cc.[protected]@hdfcbank.com along with the refund confirmation proof from the merchant to enable us do the needful. https://cutt.ly/Lyn8Q6w

-Nadia
HDFC Bank Customer Assistance

May 18, 2020

Updated by Shobhit Ambasta Hi Team
The link provided doesn't open. I have tried opening it at least 20 times in different browsers but it doesn't open. Kindly provide an alternative link. Refer the attached screenshot.

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Address: Bhujodi

Unauthorized transaction is being proceeded. The Amount of[protected]+799) Rs. is debited from My HDFC Bank Account as the Name of "GOOGLE Proxima"

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I purchased my Macbook Pro 16" from Apptronix Bengaluru on 29/12/19 and I was told through verbal/printed communication that I will be receiving a cashback on 7000 in my account within 120 days. It's been more than 4 months from the transaction and I still haven't received my cashback which is even mentioned on my invoice.

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Address: 3125, JSPL township , Chindi pada road, nisha

I got a msg without otp 199 rs deducted on 19th jan at 06:04:09 but i have not used that, dont knw how that ppl have got my details is hdfc security that low that my card details are known by some other people. Below you can see actual message.
Alert:rs.199.00 spent via credit cardxx2407 at amazon1258399 on[protected]:06:04:09 without pin/otp. Not you? Call [protected].

Aug 11, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

May 10, 2020

Updated by Vitthal Patnecha this gone happend since from 4 months and i already complain more then 5 times via mail because unfortunately phone banking customer care supportive not available on call.

Verified Support

May 16, 2020

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed and request you to write to cc.[protected]@hdfcbank.com along with the transaction details and dispute form available at the below link to enable us assist you. https://cutt.ly/TyQ2Kl3

-Nadia
HDFC Bank Customer Assistance.

Verified Support

May 17, 2020

HDFC Bank Customer Care's response Dear Customer,

We request you to share scanned copy of the complete Cardholder dispute form to cc.[protected]@hdfcbank.com and we shall assist you. You can download the form from the below link http://bit.ly/2IOLetO.

Verified Support

May 17, 2020

HDFC Bank Customer Care's response Dear Customer,

We request you to share scanned copy of the complete Cardholder dispute form to cc.[protected]@hdfcbank.com and we shall assist you. You can download the form from the below link http://bit.ly/2IOLetO.

-Nadia
HDFC Bank Customer Assistance

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HDFC Bank has withheld my 290 Rs under the reason "MiRevenue on hold". I have not done any Cash transaction nor any third party transaction has taken place.

Kindly solve my issue.

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Address: Sector 18 noida UP

I bought iphone xr from croma on 30 th december 2019 using hdfc debit card. As per hdfc debit card transaction billing data, it is clearly mentioned on bill i’ll get 5000 rs cash back after 120 days but still no cash back is transferred in my account. Can anyone from hdfc customer issue department please look into this issue and transfer my cash back to my account

+1 photos

Aug 7, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 10, 2020

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Manoj
HDFC Bank Customer Assistance

Verified Support

May 12, 2020

HDFC Bank Customer Care's response Dear Customer,

Due to the prevailing COVID19 Pandemic situation, customers may experience a delay in receiving eligible cashback.

Rest assured, for eligible transactions, cashback disbursements will be done within 30 days post the situation normalizes.

We request your patience and support during these testing circumstances.

-Nadia
HDFC Bank Customer Assistance

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Sir/mam greeting of the day !
I had bought my phone in feb 2020 its gonna be 4 months i hadnt recived any cashback regarding that i had done payment of 49999 with my debit card with offer of getting 5000 cashback which is not credited in my account uptil now can i get some response regarding same.

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Hi,
I bought my iPhone using HDFC debit card from Reliance Digital on[protected]. I was told that the cash back will be credited within 120 days. However, I have not received it till now.
Please take a look.

Regards,
W Thabah

May 11, 2020

Updated by W Thabah Please note that when i bought the iphone, as per the advertisement, if i use the HDFC credit or debit i should get a cash back of 6000 INR. The duration of this cashback is 120 days. If you check the time till now, it has been more than 120 days. However, i have note received the cash back till now. Please take a look at this issue and let me know what is the problem.

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I have purchased iPhone 11 on 05th jan 2020..its more than 120days.
Tried contacting to hdfc customer care but no response

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Address: Nasik HDFC Bank

5 Times ammount deducted from my HDFC Bank Account without any information to me detailas under
08/05 IAD D 17.70
06/05 ACD D 590.0
06/05 ACD D 590.0
06/05 ACD D 494.13
30/04 ACD D 95.87

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I had selected moratorium then too their is huge amount deducted from ac as loan manual hold charges wts this i dnt get it and nobody is answerable from the bank my emi is 4600 and the debited cahrge is 4496 so it's better to pay the emi na instead of wasted 4496 don't understand what the hell they are doing so tired also they are putting unwanted charges on credit cards pls help

Aug 14, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

May 09, 2020

Updated by raviraj033 I hope will get resolution for the same or else will definitely close the ac of hdfc

Verified Support

May 14, 2020

HDFC Bank Customer Care's response Dear Customer,

We understand that you have also raised your concerns at HDFC Bank Support reference Number[protected] and you will receive a response from them to your e-mail ID.

Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff. Under the circumstances, there may be a delay in our response. Please bear with us. In case of any urgent queries or requests you may also use our NetBanking and Mobile Banking services.

-Nadia
HDFC Bank Customer Assistance

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I have bought my iphone 11 pro with hdfc bank debit card on 26/12/2019 in aptronix pmc bangalore. As discussed with aptronix, i will be getting cashback with in 120 days from billed month end.
Now it crossed more than 120 days (Infact ~130 days). But still, i have not received my cashback of inr 6000 till now. Its more than 120days over. I hope bank will take of this issue and try to find a resolution so that cashback will be credited sooner.

Aug 9, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 09, 2020

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the cashback details. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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Address: N0.19, new Mahaveer garden street,, Kavangarai

First of all a lady called me and she said that she belong from hdfc bank and she told me that hdfc bank is providing loan against bhartia axa life insurance and she told me to pay 64000 by purchasing the policy and it is a 20 year policy. I have paid this amount on january and she told me not to discuss the loan matter towards the policy agent. But it has been completed 4 months still there is no response from them. They theft as a team and i have there call records and there team members phone number so please kindly help me to get out of it

Aug 14, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 10, 2020

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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Address: Gurugram

I purchased iphone 11 on 4th January 2020 and I have not received the cashback as per HDFC Credit card terms and conditions.
Kindly help resolve the same

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