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HDFC Bank Complaints & Reviews

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Updated: Mar 24, 2026
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A
aks3386
May 14, 2020
Resolved
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Address: c/201,swaminarayan park 1 ahmedabad 382405

Dear sir / madam,

I am writing to you to raise an issue about: loans moratorium issue

Dear sir,
I had applied moratorium for apr'20 and may'20, and approval massage conveyed by bank on 4may20, details are as follows...
"quote
Accepted. We will process moratorium for april and may emis for loan no. 62237462. If emi for april 20 has been debited, you will receive a refund within 30 days.
Unquote"

Today your bank loan emi deducted from my account rs.7827 while we already have moratorium for apr and may'20.

Looking forward for your kind support and action please.

Best regards,
Ankit singh
+91 [protected]

It occurred on: 7/05/2020

I will be very grateful to you if you help me in crucial time. (Lockdown stage)

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Ankit singh

: loan no. 62237462
:
Aug 7, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
May 17, 2020
Updated by aks3386
Please update the status, complaint is not yet resolved...
Verified Support
May 21, 2020
HDFC Bank Customer Care's response
Dear Customer,

We sincerely apologise for the delay in responding to your query. Your query has been shared with the concerned team for further action.
Do note, due to the current COVID-19 situation and to prevent further spread of the virus, we are operating with limited staff. It may take us some time to get back to you. We request your patience and support under these unprecedented circumstances.

-Zubin
HDFC Bank Customer Assistance
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    A
    ashok haridas
    May 18, 2020
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    I had made a purchase of Apple iPhone 11 under the HDFC Bank cashback offer of Rs 6000. It was purchased on 08-Jan-2020 from Aptronix Bangalore. The 6000 cashback was supposed to be credited back to my HDFC diners club black card by now which was mentioned time of 120 days and it's still not credited. Please let me know when will I get back the amount. Thank you
    HDFC Bank customer support has been notified about the posted complaint.
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      S
      Sheikabdul n sehansha
      May 14, 2020
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      Address: Mig 1-24 aphb colony Bhimavaram, Andhra Pradesh

      Deactivate my one assist account
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        G
        Gurvinder Singh Preet
        from Hyderabad, Telangana
        May 14, 2020
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        Address: Bangalore

        I purchased iphone 11 pro in jan 2020 and i was told that i would get a 6k to 9k cashback within 90 to 120 days.
        I have tried using the contact us option of hdfc but it does not have a relevant category to raise the complaint.
        Even though i submitted it under some category the ticket acknowledgment was not received.
        Can someone please look into it and resolve the issue.

        Details

        Gurvinder singh preet
        4854 xxxx xxxx 4260
        Aug 13, 2021
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        May 15, 2020
        HDFC Bank Customer Care's response
        Dear Customer,

        Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share the offer details with your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

        -Zubin
        HDFC Bank Customer Assistance
        I am unable to contact customer care on the number you share in the response. And the number which I could reach does not connect me to any human so that I can register my complaint. IVR options given always guide me to website or the chat support which is also of no use.
        Can someone call me.
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          D
          dkpdsingh
          May 14, 2020
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          Sir i am availing a jumbo loan and i want to close jumbo loan but no one is helping
          i visited 12 times branch and call to 100 time customer care

          now i am fully irrirtate

          kindly help
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            N
            Niteshkaushik
            May 14, 2020
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            Resolved

            I bought my apple iphone 11 in january.
            I was promised i will receive 6000 cashback. More than 3 months have passed i have not received cashback
            In hard timew of covid 19, i am short of money. It will b great you keep your promise
            I have receipt where it is written you are entitled for csshback 6000 which you will receive in maximum 120 days!
            I dont know what are you policies or customer prefrences but its already more than 120 days
            This is the third time i am complaining
            I have also reference no. Of complaint
            Bank behaviour in such hard times is not appreciated
            Its the third
            Please tell me how many more times i need to complaint so i get my cashback

            Please help
            Aug 9, 2021
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            May 15, 2020
            HDFC Bank Customer Care's response
            Dear Customer,

            Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share the offer details with your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

            -Zubin
            HDFC Bank Customer Assistance
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              K
              Kundan BHarali
              May 14, 2020
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              I have purchased a iphone 11pro on 20/01/2020 but I haven't received any cashback yet it's more than 120days now please kindly look into the matter
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                P
                Piyush Khanke
                May 16, 2020
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                I purcahsed iphone 11 on 19/12/19 and i was suppose to recive cashback within 120 days of ending of transaction month. Contacting customer care has been a nightmare. Can you pls guide me on how this can be resolved.
                I had huge hopes from HDFC on being a good bank with better customer service. But so far i dont see them delivering on it
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                  N
                  Nagendra Rn
                  May 14, 2020
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                  Address: 108 19 th main JC NAGAR MAIN road Kurubarahalli Bangalore 560086

                  Hi this is NAGENDRA R
                  Am purchased a I phone through Hdfc credit card 4 jan 2020 that time bank people are told to me you will receive cash back of 6000 within 120 days still am not getting any cash back it's already over 120 days there is no response from HDFC Bank Please check and update my account please reverse the payment ASAP
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                    Vivekananda N
                    May 14, 2020
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                    I bought an I Phone with my HDFC credit card on 8th Feb, 2020 as it was offering a cashback of 6000 INR. It has been more than 3 months and I have not yet received the cashback. Why do you provide such services if you can't satisfy customer on time?
                    Kindly help as soon as possible and do something from your end.

                    Transaction ID: [protected]
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                      Krishna Vardhan
                      May 13, 2020
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                      I purchased a product at Reliance Digital, I swiped for ₹24, 993.01 and I should be receiving a cash back of 10% within 90days but till now I didn't receive the cash back amount. The data of transaction was[protected], and Chq./Ref.No. of transaction is [protected].
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                        R
                        May 13, 2020
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                        Resolved

                        Hi,

                        I have purchased an iphone xr using hdfc credit card on 25th december 2019 from reliance digital. While purchasing the same i was told that i will receive a cash-back of ₹ 5000 within 120 days, and today is 13th may 2020 which counts to 140 days in total, this is obviously more than 120 days still i have not received any cash-back yet, can you please help me on the same..?

                        Thanks
                        Aug 9, 2021
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 14, 2020
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via email.

                        -Bejoy
                        HDFC Bank Customer Assistance
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                          A
                          AshishSaini779
                          May 13, 2020
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                          Address: Sidcul haridwar

                          Hi,
                          Myself Ashish Saini
                          Amount of rs 17.70 has put on hold at 08.05.2020 from my account without any reason. When did it will be cleared?
                          I want my money back asap
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                            sarath2409
                            May 13, 2020
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                            Hi,

                            I have received a message from the HDFC like Rs.6000 has been debited from your account. I have not done any transactions withdraw today.Please check this and raise the complaint.

                            MCTF ATW 11-05

                            This is the wat given in my message
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                              H
                              harinder59
                              May 13, 2020
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                              My name is harinder pal. I have loan in hdfc bank.. emi of 9407 .. during this moritiorioum.. this month i am unable to pay emi.. but my balance is available in account.. today i got debited 8708 rs loan manual hold charges.. what type of charges are there.. i want my refund back to my account bcz i have to pay my emi
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                                A
                                Arushipuri
                                May 13, 2020
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                                I have bought my iphone11 pro with hdfc bank debit card on 20 december 2019 in delhi. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in store, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  Abrar Ajaz
                                  May 13, 2020
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                                  I have bought my iphone11 with hdfc bank debit card on 20/02/2020 in delhi. As mentioned by hdfc bank (To receive cashback of 6000 from the transactional month end) i haven’t received my cashback till now, it has been so many days now. I even asked unicorn, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 14, 2020
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via email.

                                  -Bejoy
                                  HDFC Bank Customer Assistance
                                  May 16, 2020
                                  Updated by Abrar Ajaz
                                  Which which category do I have to raise concern for cash back

                                  May 16, 2020
                                  Updated by Abrar Ajaz
                                  The link you gave, in that under which category do I have raise my concern for cash back
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                                    T
                                    Tanay Mondal
                                    from Howrah, West Bengal
                                    May 13, 2020
                                    Resolved
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                                    Resolved

                                    Date: 10 May 2020, Time: 5:30 PM
                                    I tried to withdraw money from ATM using my debit card. But the transaction was unsuccessful. So money got reversed immediately (Got messages as well). I tried again but happened same thing.
                                    Ref No:
                                    1. 942117 (Deduct), 942117 (Reverse), Amount: 2000 RS
                                    2. 942124 (Deduct), 942124 (Reverse), Amount: 2000 RS

                                    Date: 12th May 2020.
                                    On 12th May there were 2 deductions of 2000 each with narration in both of them "MCTF ATW 10-05 `Card No` Howrah" without any ref no.

                                    Those are two unauthorized transactions by HDFC Bank.
                                    Please reverse those amount ASAP.
                                    Ac No: [protected]
                                    Aug 14, 2021
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 15, 2020
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We are working on your concern vide Ref ID: 2153713 and will revert to you within 7 working days.

                                    -Nadia
                                    HDFC Bank Customer Assistance
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                                      Khantofiq
                                      May 13, 2020
                                      Resolved
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                                      Resolved

                                      Address: 62, Prime Estate Colony Jagatpura

                                      The hdfc bank has put a hold on my funds of rupees 562.52 as mi revenue hold through gefu, ac number is
                                      Account number: [protected]
                                      Ifsc: hdfc0002604
                                      Branch: yousufguda
                                      The customer service is not able to due to Covid 19.
                                      it takes a alot of time and the ivr options are very difficult and tricky to navigate. So pls process asap.
                                      Aug 9, 2021
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 20, 2020
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We sincerely apologise for delay in respond to your query. Your query has been shared with concerned team for further action.
                                      Do note, due to the current COVID-19 situation and to prevent further spread of the virus, we are operating with limited staff. It may take us some time to get back to you. We request your patience and support under these unprecedented circumstances.

                                      -Nadia
                                      HDFC Bank Customer Assistance
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                                        Veena golchha
                                        May 13, 2020
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                                        I am a HDFC Bank credit card holder.The bank has auto debited rs.1399 from my credit card ending 4583 with out my concern on dated 20.03.2020. I am not interested about this service and don't want any more. So please cancel the membership and refund this debited amount of rs. 1399
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