Hello, i had purchased iphone 11 from the imagine store, ub city, bengaluru on 11th february and was supposed to receive the cashback of inr 6000/- within 120 days of my purchase.
However, it has been more than that, and the amount has neither been credited to my account and neither is it showing up on the "cashback enquiry" page on my hdfc netbanking account.
Moreover, there is no way for me to contact the bank through digital platforms or lodge a complaint via call.
I hope the consumer complaints forum will look into the matter and help me resolve it asap.
Thank you and regards,
Aug 11, 2021
Complaint marked as Resolved
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
May 18, 2020
HDFC Bank Customer Care's response Dear Customer,
Due to the prevailing COVID19 Pandemic situation, customers may experience a delay in receiving eligible cashback. Rest assured, for eligible transactions, cashback disbursements will be done within 30 days post the situation normalizes. We request your patience and support during these testing circumstances.
-Nadia
HDFC Bank Customer Assistance