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Updated: Mar 24, 2026
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G
Gauravjai19
from Delhi, Delhi
May 17, 2020
Resolved
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Hdfc bank had put an amount of ars 590 on hold as mirevenu through gefu, and after many complaint on hdfc complaint mail or grievance cell but no support and responses from thier side.
My a/c number is: 5010*8970
Ifsc: hdfc0001660
Branch: janpath

First of all it's hard to reach customer service because it takes a alot of time and through ivr there is no option to connect with customer executive due to limited staff as per guild lines by govt.

Please get it solved and refund the amount at the earliest.

Thanks,
Gaurav jain
[protected]
Aug 7, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
May 24, 2020
HDFC Bank Customer Care's response Dear Customer,

We sincerely apologise for delay in respond to your query. Your query has been shared with concerned team for further action.
Do note, due to the current COVID-19 situation and to prevent further spread of the virus, we are operating with limited staff. It may take us some time to get back to you. We request your patience and support under these unprecedented circumstances.

-Zubin
HDFC Bank Customer Assistance
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    Sunil Palan
    May 16, 2020
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    Rs 1100 was deposted to my account this evening today. 579 rs was put on hold. What is tge reason put my money on hold.
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      S
      sairam anchalkar
      May 16, 2020
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      Address: Bangalore

      I had purchased an using hdfc cashback offer on 25/12/2019
      The offer stated that within 90 days (3 months) the cashback will be credited in the bank account but it's already been more than 90 days yet i have not received the cashback and hdfc helpline are not providing and most of times not working at all.
      +1 videos
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        S
        Shikhi21
        May 17, 2020
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        I have purchased 2 i phones one i phone 11 pro with transaction id [protected] amnt 99900/- on 5th jan 2020 n 2nd i phone 11 with transaction id [protected] amnt 69887/- on 2nd feb 2020.. As told by them i will get cash back of rs 6000 per phone within 120 days.. But till date i havnt received cashback for both the phones.. Now its already 120 days n i didnt get the cashback.. I bought both these phone from imagine elante mall shop no 242 plot no 178 industrial area phase 1 chandigarh 160002.

        Is this to fool n cheat the customers by hdfc bank... Will have two credit cards of hdfc but now i m thinking not to use these cards anymore n will definitely tell others not to use cards of hdfc bank..

        Kindly help to get cashback as early as possible..
        HDFC Bank customer support has been notified about the posted complaint.
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          A
          Arvindraju R v
          May 16, 2020
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          Hi I have purchased 2 apple iPads 10.2inch 7 Th gen on 31st December 2019 Via HDFC credit card. There was 3000 cash back for each apple product .its been nearly 150days still cash back has not be received.
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            D
            Dibyadeep Dutta
            from Surat, Gujarat
            May 16, 2020
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            Address: Manek Smruti, Tps Ii, Nehru Road, Vile Parle - Eastmumbaimaharashtra400 057

            To whom so ever it may concern.

            We ordered a product from amazon and paid through net banking, however the order got cancelled. The refund was initiated from amazon within 5 days of cancellation as discussed with amazon customer care, however the amount is still not credited to our account.
            Order number:[protected].
            Narration: cixwf44w6shjv9vqby-amazonseller
            Cheque/ ref number:[protected]

            This is not the first time that we have not received refunds from your bank even after 15 working days. We don't expect this kind of derogatory response from you. My account belongs to the corporate branch of hdfc mumbai.

            We would appreciate if you could initiate the refund as soon as possible.
            I hope you all understand this pandemic situation and the crisis.

            I would expect a refund, for any clarification you can write an email or get in touch.
            Customer id : 48389067
            Aug 6, 2021
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            May 20, 2020
            HDFC Bank Customer Care's response             Dear Customer,

            We understand that you have also raised your concerns at HDFC Bank Support reference Number[protected] and you will receive a response from them to your e-mail ID.

            Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff. Under the circumstances, there may be a delay in our response. Please bear with us. In case of any urgent queries or requests you may also use our NetBanking and Mobile Banking services.

            -Nadia
            HDFC Bank Customer Assistance
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              A
              Abhishek K. L Srivastva
              May 16, 2020
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              Resolved

              Address: sonipat haryana

              I have hdfc saving account and get personal loan from hdfc bank i paid every month emi 2760 but once i cant maintains balance in account that time bounce my emi and bank charge me bounce charges with taxes and after one month they charge me 236 re for emi rtn charges and next every week they charged me emirtn charged. What is this charges and what is related this charge without massage hdfc alway problem complaint service and we not choice for other bank sal account.
              Aug 7, 2021
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              May 17, 2020
              HDFC Bank Customer Care's response               Dear Customer,

              Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share with us your complete concern along with the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

              -Anay
              HDFC Bank Customer Assistance
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                S
                Shashimadhu
                May 16, 2020
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                The hdfc bank has put a hold on my funds of rupees 9729.00 as mi revenue hold through gefu, account details is
                Account number: [[protected]]
                Ifsc: hdfc0000523
                Branch: richmond road bangalor
                Account type: salary account
                The customer service is not able to give any info on this.
                First of all it's hard to reach customer service because it takes a a lot of time and the ivr options are very difficult and tricky to navigate, after all the effort the customer service is not helpful.
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                May 20, 2020
                HDFC Bank Customer Care's response                 Dear Customer,

                We would like to inform you that there is a outstanding charges [AMB, Insta alert etc...] on your account to be recovered.

                Hence we request you to maintain a sufficient balance in your savings account or transfer the same so that the charges can be recovered.

                For further assistance on your outstanding charges we request you to visit your account branch.

                -Nadia
                HDFC Bank Customer Assistance
                May 21, 2020
                Updated by Shashimadhu                 This is my salary account but with out my knowledge it was changed in to savings account,
                I left the job on oct 2019 but I will not able to maintain the minimum balance which is 10000, at present I m unemployed, I need to close the account without penalty against account minimum balance..
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                  N
                  naman945
                  May 16, 2020
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                  I am very disappointed with hdfc bank as today on 16/05/2020 they have charged me rs. 12000 as due to corona condition when people are dying i was unable to maintain balance for my sip of rs. 11000. I have my salary account in this bank and i am using hdfc from my first salary. This very disappointed you have charged rs. 12000. If i were having that much of amount i found have payed rs. 11000 sip. I have saved it for come emergency. I still have faith in you, so kindly refund my rs. 12000 back in my account.
                  HDFC Bank customer support has been notified about the posted complaint.
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                    S
                    sakshit39874553
                    May 16, 2020
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                    Resolved

                    Mctf atw transaction 10000 rs. deducted

                    Address: sec - 41 village agahpur noida GBN.

                    Sir, 10000 rs. Deducted (Mctf atw 13/05 526099xxxxxx0480 ghaziaba) from my account no. *0480 from gurgaon branch ifsc code h
                    Hdfc0000929 on 15/05/2020.
                    I call to customer care they said you make a atm transaction of 10000rs. On 13/05/2020. At that time 10000 rs. Debited from my account and credited at the same time, but i didn't get any message of these transactions. And now they are saying that transaction have been made succesfully.br...
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                    A
                    ashu22sharma
                    from Noida, Uttar Pradesh
                    May 16, 2020
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                    Address: Ompee Plaza Plot No 51 Flat No 2A Dharm Colony Palam Vihar Extension Gurugram Haryana 122017

                    Credit Card No. [protected]
                    Name: Ashish Kumar Sharma
                    Contact No: [protected]

                    This is with reference to my closed credit card, please share NOC for the same
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                      S
                      shina2997
                      May 16, 2020
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                      I have not received cashback of 6000 after i bought i phone11 on 24/12/19. It is very disappointing because it is been more than 120 days and the customer service does not respond. Help soon.
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                        M
                        Moshin4s
                        May 16, 2020
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                        Resolved

                        I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 9505 without my concern on date:12/05/2020. I am not interested about this service and don't want this one assist mfee membership any more. So cancel the membership and refund this debited amount of rs.1399/- otherwise file a case at district consumer court.
                        Thanks
                        Moshin
                        [protected]
                        Aug 9, 2021
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        View replies
                        Dear Moshin, We are sorry for the inconvenience caused. Please provide your registered contact number or membership ID on the given link http://survey.webengage.com/ws/~1qq44ps and we shall look into the matter - Nitesh, Team OneAssist
                        Reply
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                          K
                          Kartik Kapur
                          May 16, 2020
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                          I bought an iPhone XR on 4th-Jan-2020 with my credit card. I was entitled for a cashback of INR 5000 with a 6 Month EMI option. As of today, it's been 5 months and I haven't received any cashback.

                          My Details are -
                          Kartik Kapur
                          [protected]
                          [protected]@hotmail.com
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                            NarinderSinghSahdev
                            May 18, 2020
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                            Resolved

                            Address: HDFC bank, Amritsar, Punjab, India

                            Received a refund from aliexpress.com with following details

                            ARN no. 15276320092001265431936
                            Amount: 2244
                            Dated:[protected]

                            Refund from aliexpress.com not credited in my card with last four digits 0687

                            More than 40 days have been passed but still refund is not credited

                            Please look into the matter and solve the issue at the earliest.
                            May 29, 2020
                            Complaint marked as Resolved 
                            Received refund
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                              S
                              soulfulbear
                              May 16, 2020
                              Resolved
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                              Resolved

                              Hello, i had purchased iphone 11 from the imagine store, ub city, bengaluru on 11th february and was supposed to receive the cashback of inr 6000/- within 120 days of my purchase.
                              However, it has been more than that, and the amount has neither been credited to my account and neither is it showing up on the "cashback enquiry" page on my hdfc netbanking account.
                              Moreover, there is no way for me to contact the bank through digital platforms or lodge a complaint via call.
                              I hope the consumer complaints forum will look into the matter and help me resolve it asap.

                              Thank you and regards,
                              Aug 11, 2021
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              May 18, 2020
                              HDFC Bank Customer Care's response                               Dear Customer,

                              Due to the prevailing COVID19 Pandemic situation, customers may experience a delay in receiving eligible cashback. Rest assured, for eligible transactions, cashback disbursements will be done within 30 days post the situation normalizes. We request your patience and support during these testing circumstances.

                              -Nadia
                              HDFC Bank Customer Assistance
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                                T
                                Toppo
                                May 16, 2020
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                                Address: Gurgaon

                                Hi team,

                                I was using credit card for good 3yrs and above but due to financial issues i had to settle my credit card payment. My outstanding amount was of 58000 but the bank settled it to 45000 without any discussion... They said this is what the policy is nowadays... I agreed and paid my settlement amount in 6 installments starting from dec'19 till may'20... I am still receiving credit card bills which isn't updated and still showing around 25000 outstanding... After depositing last installment the bank personal said u will receive noc via mail... But i am yet to receive it... And my account still showing 6000 negative balance... Please help.
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  Faraazmail
                                  May 16, 2020
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                                  Address: Vikrant khand gomti nagar lucknow
                                  Website: Hdfcbank.com

                                  Hi . After opting for moratorium on 8th april after paying my emi on 7th april . My account is in negative now and 3800 rupees are deducted by bank, i have mailed support HDFC and to nodal office up east as well .
                                  Please refund my amount as quickly as possible.
                                  May 16, 2020
                                  Updated by Faraazmail                                   If you can arrange a call from hdfc bank representative i can explain my problem there . Can't write who thing here . My information can be seen by others
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                                    Rajeevchat
                                    May 16, 2020
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                                    Address: Hdfc bank smriti nagar bhilai

                                    Plz send me the salary slip on this mail I'd [protected]@gmail.com
                                    Employee code 234166
                                    Designation-Branch Sales Officer
                                    Branch code-2440
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                                      Profit Hands
                                      May 16, 2020
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                                      Address: kunal belleza, 201/a, bavdhan, near lmd chowk,pune,maharastra ,india

                                      On 11/12/19 i have purchase pro11 from Nyasa kothrud Store
                                      invoice number - tikot/1920/3545
                                      invoice date - 14/12/2019
                                      Its been 6 moth now no cash back is credited
                                      I have been duped for 6k from Nyasa Apple store
                                      please take appropriate actions
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