Claimed

HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
Complaints 32888
Resolved
18416
Unresolved
14472
Contacts

File a complaint to HDFC Bank

Having problems with HDFC Bank?

File a complaint and get it resolved by HDFC Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

HDFC Bank reviews & complaints page 428

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
H
hareeshbhat
May 5, 2020
Report
Copy

Address: Bangalore

I had purchased Iphone 11 from Imagine store, a division of Ample Technologies Private Limited on February 28, 2020. There was a cash back offer of Rs. 6, 000 for making payment by way of HDFC Credit card. I have not received cashback of Rs. 6, 000 till today. Kindly do the needful.
+1 photos
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    B
    Balaji.BYAC
    May 5, 2020
    Resolved
    Report
    Copy
    Resolved

    Address: Yelahanka Bangalore

    The hdfc bank has put a hold on my funds of rupees 3965.45 as mi revenue hold through gefu, ac number is
    Account number: 501000*0860
    Ifsc: hdfc0000140
    Branch: rt nagar bangalore
    The customer service is not able to give any info on this.
    First of all it's hard to reach customer service because it takes a alot of time and the ivr options are very difficult and tricky to navigate, after all the effort the customer service is not helpful
    Aug 14, 2021
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    May 05, 2020
    HDFC Bank Customer Care's response
    Dear Customer,

    We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

    -Anay
    HDFC Bank Customer Assistance
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      R
      Ravi2409
      May 5, 2020
      Resolved
      Report
      Copy
      Resolved

      I had purchased a washing machine in the months of October 2019. I made the payment through my HDFC Bank credit card as there was an offer of 10% (about 3000/- ) cashback to be sent back to my credit card within 90 days from purchase which I haven't received till date. I contacted HDFC Bank customer care and they said its 90 working days* ( *which means excluding Saturdays and Sundays) but now it's been more than 180 days and I am still waiting for my cashback. Now I am not able to get in touch with customer care executives as well. It's been really frustrating. I am cursing myself to have used HDFC banks services now. I have been on my toes to get this cashback but its of no use. Cashback offers from HDFC bank seems like a marketing gimmick to trap customers into using their services only to deceive them in the end. I have been hdfc bank account holder for a long time but had never used their credit card services in past. This first time experience itself has been a bitter one. I am thinking of even closing down my account with them.
      Aug 11, 2021
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      May 06, 2020
      HDFC Bank Customer Care's response
      Dear Customer,

      Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share with us your complete concern along with the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

      -Anay
      HDFC Bank Customer Assistance
      The reference number you have mentioned is not visible to me.
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        P
        pnivaskumar
        May 5, 2020
        Report
        Copy

        I have bought an iphone on january 1st and at that time i had an cash back offer of 5000 rupees if you pay through hdfc bank debit / credit card and i paid with my hdfc debit card but the cashback amount has not been credited in my account. It’s been a long time and hdfc bank is not paying attention to my complaint. The cashback has not been credited in the account despite being more than 4 months.
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        May 07, 2020
        HDFC Bank Customer Care's response
        Dear Customer,

        We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

        -Anay
        HDFC Bank Customer Assistance
        Jun 09, 2020
        Updated by pnivaskumar
        It’s been more than a month. Still no response and issue is not solved. Worst customer service experience.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          H
          HARRY DESAI
          May 5, 2020
          Resolved
          Report
          Copy
          Resolved

          Hdfc bank — isaqmc charges

          Vadodara, gujarat, india

          Sb acct. No[protected] (Preferredcustomer). I have just noticed a levi of rs. 295.00from my sb account supposedly for mutual fund transaction through netbanking. I have never done such transaction. This is a serious matter and i demand immediate reimbursement of this and all previous such charges
          This account does not hold any mutual fund a/c with bank.
          This practise is going on since 3 years with complain branch manger and relation manger who promise to take up case with all request forms filled and then ask us to run from pillar to post within the bank.
          Aug 8, 2021
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          May 07, 2020
          HDFC Bank Customer Care's response
          Dear Customer,

          The referred charges levied in your account are Quarterly Maintenance Charge for your Investment Service account i.e online mutual fund account. Please note your Investment Service account will be charged Quarterly Investment Service account Maintenance Charges at Rs. 250/- for Resident Customer and Rs. 500/- for Non-Resident customers excluding Goods and Services Tax (GST). Accordingly, your account has been charged with the applicable quarterly maintenance charges. We request you to contact your account branch for any further clarification on the same. Kindly visit the following URL to access information for the complete address and contact details of our Branches http://bit.ly/2KtkjVD.

          -Nadia
          HDFC Bank Customer Assistance
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            M
            Mak8888
            from Mumbai, Maharashtra
            May 5, 2020
            Report
            Copy

            Address: Chembur Mumbai 74

            Today 5 may, 2020, without my information, i have received 151.80 spend via credit card xxxx 0696 at amazon1258399 on[protected]:21 without pin, i received this message today i tried to call customer care number but it is not working.

            This is very careless and unprofessional transaction without my knowledge. Kindly investigate this unauthorised payment via amazon1258399, can't trust now amazon and hdfc peoples.

            Please give a proper solution and kindly take action against this people without our knowledge how they can do such things.
            +1 photos
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            May 05, 2020
            HDFC Bank Customer Care's response
            Dear Customer,

            I understand the inconvenience. Please click on https://bit.ly/2Lzhyn3 and share the transaction details along with the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

            -Anay
            HDFC Bank Customer Assistance
            May 05, 2020
            Updated by Mak8888
            request page is not working.. stuck at "Please enter valid Complaint Ref No."

            Please find the HDFC Complaint Number: HBL=[protected] and HBL=[protected].
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              P
              ParthMPandya
              May 5, 2020
              Resolved
              Report
              Copy
              Resolved

              I bought iphone 11 from apple store on 9th december 2019 vie hdfc debit card with emi option. As hdfc bank and their customer care promised i should get cashback of inr6, 000/- within 120 days. However, i haven't get cashback till today (5 may 2020). I have also complaint via email twice but they don't even think their duty to revert back on this. I hope after complaining here, i will get my cashback soon.

              Please contact me hdfc bank to resolve this issue soon.

              Thank you,
              Aug 14, 2021
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              May 08, 2020
              HDFC Bank Customer Care's response
              Dear Customer,

              Due to the prevailing COVID19 Pandemic situation, customers may experience a delay in receiving eligible cashback.

              Rest assured, for eligible transactions, cashback disbursements will be done within 30 days post the situation normalizes.

              We request your patience and support during these testing circumstances.

              -Nadia
              HDFC Bank Customer Assistance
              I bought iphone 11 from apple store on 16/1/2020 vie hdfc debit card As hdfc bank and their customer care promised i should get cashback of inr6, 000/- within 120 days. However, i haven't get cashback till today (11/06/2020) I hope after complaining here, i will get my cashback soon.

              Please contact me hdfc bank to resolve this issue soon.

              Thank you,

              iphone 11 cashback not received - Comment #3691946 - Image #0
              I bought iphone 11 from apple store on 16/1/2020 vie hdfc debit card As hdfc bank and their customer care promised i should get cashback of inr6, 000/- within 120 days. However, i haven't get cashback till today (11/06/2020) I hope after complaining here, i will get my cashback soon.

              Please contact me hdfc bank to resolve this issue soon.

              Thank you,
              Helpful
              Found this helpful?
              2 Comments
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                R
                rathodtoursandtravels
                May 7, 2020
                Report
                Copy

                I want to cancel the Emi of ₹2, 00, 000. Booked on 15.4.2020 on my credit card, but customer support and phone banker not available, Im trying from 20.4.2020 to connect but cannot contact them to cancel Emi now they will charge evry month untill Emi gets cancelled what to do

                It is not my mistake now that I didnot tried to contact the hdfc cc department to cancel Emi.. I have also mailed on the services.[protected]@hdfc for the cancellation of Emi and they repliet with a refrence number now how to cancel the Emi as days are going and I will be charged to pay Emi untill it is cancelled
                HDFC Bank customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  sanket juneja
                  May 5, 2020
                  Resolved
                  Report
                  Copy
                  Resolved

                  cashback not credited to my account after 120 days

                  Hi team,

                  I have made a transaction of amount -69900 rs on 24th of december at
                  Reliance digital store pune.

                  At the time of purchase there is an offer on all apple iphone products
                  Which is cashback of amount 6000 rs if we made purchase through hdfc
                  Credit card or debit card and extra amount 3000 rs cashback from
                  Reliance digital

                  I have received 3000 cashback from reliance...
                  Helpful
                  1 other people found this review helpful
                  1 found this helpful
                  Write a comment
                  Report
                  Copy
                  B
                  Bharath Kalyan
                  May 5, 2020
                  Resolved
                  Report
                  Copy
                  Resolved

                  I have lost my credit card some months before and same i have informed to hdfc credit card department they asked me to clear outstanding then i have cleared the same and informed them to close the card but still there is no any response from hdfc. Day by day they are charging on that stolen cc and sending statements to me to pay the amount this is ridiculous. I won’t pay whatever they charged on that stolen cc this is only because of hdfc team if any issues they can check recorded calls of [protected].

                  Account holder name : m bharath
                  Account number: [protected]
                  Cc number : 9466 (Last 4 numbers these 4numbers only i remembered)
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  May 14, 2020
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We wish to inform you that in the event of non-receipt of payment, delayed payment or payment less than the total minimum amount due the applicable charges would be levied to the card account. You will appreciate that the bank charges levied are legitimate and in accordance with the Schedule of Charges shared along with the Most Important Terms & Conditions. Hence, we request you to effect payment towards the total amount due within the payment due date to avoid levy of bank charges. You may refer to the below link for details of the same. https://bit.ly/2Z4t9QD

                  -Zubin
                  HDFC Bank Customer Assistance
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    B
                    Bharath Kalyan
                    May 5, 2020
                    Report
                    Copy

                    Here I would like to raise the complaint regarding amount hold in my HDFC account and it is showing MiRevenue hold so kindly clear the same on urgent basis
                    Account holder name : M Bharath
                    Account number : [protected]
                    Amount on hold : 213.60
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      N
                      Nikhil Agarwal02
                      May 5, 2020
                      Report
                      Copy

                      Address: Delhi

                      I had bought iphone xr with hdfc bank debit card on 24/12/2019 from realms store in new delhi. As per the offer i was supposed to receive cashback of 5000 within 120 days from the transaction month end.
                      I haven’t received my cashback till now, and it is more than 120 days.
                      Request you to resolve this at the earliest and credit the cashback as soon as possible.

                      Regards,
                      Nikhil agarwal
                      +1 photos
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      May 05, 2020
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      I understand the inconvenience. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                      -Anay
                      HDFC Bank Customer Assistance
                      May 05, 2020
                      Updated by Nikhil Agarwal02
                      Under which head should i lodge complain in your portal, because there is no head for cashback
                      Helpful
                      3 other people found this review helpful
                      3 found this helpful
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        P
                        prabhu1130
                        May 5, 2020
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: VILL JUNGAL PIPRA POST LAXMIPR, Dist, Deoria U.P. 274204

                        Dear customer care,

                        Without any information bank has deducted 236 rs from my account. I want my money back and the reason also why it is deducted.

                        Kindly reply as soon as possible

                        Hdfc account details :
                        Account number : [protected]
                        Customer id : 74610717

                        Transaction details :
                        Reference number : mir[protected]
                        Narration : si fail due to insuff bal 190420 - mir[protected]
                        Deducted date : 4 may 2020
                        Amount : 236
                        Aug 16, 2021
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 08, 2020
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        The debit pertains to Standing Instruction failed on April 19, 2020 due to insufficient balance in your account. The charges are levied as per the Bank's Schedule for Fees and charges.

                        Please visit the URL https://bit.ly/35Nhbwf below to know the fees and charges applicable to your account:

                        -Nadia
                        HDFC Bank Customer Assistance
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          P
                          prabhu1130
                          May 5, 2020
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: Katerra india PVt Kurubarapalli post Krishanagiri tamilnadu 635115

                          Dear customer care

                          With any information bank has deducted rs. 236 from my account.
                          I want my money back and the reason also why it is deducted.

                          Kindly reply as soon as possible

                          Hdfc account details
                          Account number: (Protected)
                          Customer id: 74610717

                          Transaction details
                          Reference number - mir[protected]
                          Deducted date: 4//05/2020
                          Amount - 236
                          I wait for reply
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          May 08, 2020
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          The debit pertains to Standing Instruction failed in your account on April 19, 2020 due to insufficient balance in your account. The charges levied are as per the Bank's Schedule for fees and charges. Please visit the URL https://bit.ly/2LbNuLO to know the fees and charges applicable to your account.
                          In case of any further clarification or assistance, please click on https://bit.ly/2Lzhyn3 to submit the details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                          -Nadia
                          HDFC Bank Customer Assistance
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            T
                            Tishak Creations
                            May 5, 2020
                            Report
                            Copy

                            Why was reducted the money, purpose of Apr 27th 2020...
                            +2 photos
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              Saravanan Udhayan
                              May 5, 2020
                              Report
                              Copy

                              They deducted 133 rupees without any acknowledgement
                              +1 photos
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                N
                                nishanth rajendran
                                May 5, 2020
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: Door no: 1303, 6th main road, st floor, thiruvalluvar nagar, thiruvanmiyur

                                The hdfc bank has put a hold on my funds of rupees 222.59 as mi revenue hold through gefu, ac number is
                                Account number: 5010*59550
                                Ifsc: hdfc0003820
                                Branch: montieth road egmore
                                The customer service is not able to give any info on this.
                                First of all it's hard to reach customer service because it takes a alot of time and the ivr options are very difficult and tricky to navigate, after all the effort the customer service is not helpful
                                Aug 14, 2021
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                May 07, 2020
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                -Anay
                                HDFC Bank Customer Assistance
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  G
                                  Gaurav Sati Vicky
                                  from Mughal Sarai, Uttar Pradesh
                                  May 5, 2020
                                  Report
                                  Copy

                                  Emi rtn charges 236 rs. deduct
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    A
                                    ankita1501
                                    May 5, 2020
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Hi i have been using the credit card for the past two years and paying monthly dues on time. Two months back i contacted the agent and asked for the settlement offer and he gave me one. Now due to the pandemic of coronavirus i lost my job and i contacted the agent to cancel the settlement offer instead let me pay monthly dues. Now he has been harassing me to pay more than the usual else he will come to my home create a scene infront of my neighbours and talk to my father about it.
                                    This has been a mental abuse for the past couple of days. I wrote an email as well to the bank but i didn't receive any response.
                                    Kindly tell me what to do
                                    Aug 16, 2021
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 14, 2020
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We have reviewed your comments expressed and request you to write to us at PriorityRedressalRPM.[protected]@hdfcbank.com to enable us to assist you.

                                    -Zubin
                                    HDFC Bank Customer Assistance
                                    Hello I am a HDFC credit card holder with the total outstanding due og 28000/-.I have been going through some financial concern due to the pandemic hence was making minimum due payment only and sometimes even they got delayed.I have been getting constant harrasing calls from the collection agencies of Hdfc ..Today on the call they informed me that they have my bank statement and i have the amount in the bank but im not paying.The account they are taking about has minimum balance only and that belongs to my husband im the second holder only. Please confirm if HDFC and pass on this information to the collection agency and if yes under what authority and what al informantion can be revealed to the collection agency.I will be clearing my total amount and cancelling my card but HDFC needs to teach some empathy to the collection agents as these are very tough times for everyone.Please do confirm about the information released so that i can just close all my transactions with hdfc if they are allowed to do so.
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      A
                                      Afsal R
                                      May 5, 2020
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      loan amount debited twice

                                      Address: Kerala

                                      My loan account number is 95971386 and loan amount emi has been debited twice from my account.

                                      My original date of emi is 4th of every month and no amount was debited from my account.in order to avoid late payment charges, i initiated the current month's emi amount from my account on 4th may itself.

                                      But on 5th may around 8 am the same amount was debited from my account again. As a result i paid the emi for a...
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy