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Updated: Dec 16, 2025
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G
Gopi Ramankatti
May 2, 2020
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Hello,

My self gopi ramankatti using hdfc moneyback credit card which is actually inactive.

I got charged by rs.1399/- on 23 march 2020 for the service which i am unaware of namely to say is one assist mfee.

I don't know who gave you the right to do this, and also i tried to call customer care but with no response, i am writing here, please look in to this, as i don't want to pay any amount for the services which doesn't make any sense to me.

Hopefully i will get my charged money back.

And please block such services, i don't want anything of such services. Otherwise will block my account and all customer relationship with hdfc bank. It is not acceptable from such reputed bank.
HDFC Bank customer support has been notified about the posted complaint.
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    Brijesh00007
    May 2, 2020
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    Address: Hdfc bank ltd.mahoba

    Rs.1078 hadbeen hold by hdfc bank. For such transactions bank haven't informed me at all.in this situation I m not in position to hold plz release my money as soo as possible it's my humble request to you
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      M
      Maniteja Kolipaka
      May 2, 2020
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      I request you to cancel my one asist plan.
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        V
        Vishal_Hedaoo
        May 2, 2020
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        Address: HDFC Bank, Wakad, pune

        Why I have been charged in below txn without my notice. Could you please let me know at the earliest.
        .DC INTL POS TXN MARKUP+ST[protected]MIR[protected]

        I want to know, what deduction is this and why its been deducted without my notice.
        +1 photos
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          V
          vedant7677
          from Pune, Maharashtra
          May 2, 2020
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          Address: Pune

          I had purchased iphone 11 pro max on which there was offer for 7000 cash back on credit card
          i had bought it on 18/12/2019
          i still havent received any cash back till date.
          Its more than 120 days now.
          +1 photos
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            Shubhamlucend
            from Kanpur, Uttar Pradesh
            May 2, 2020
            Resolved
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            Resolved

            Dear sir on 29th april i made 2 payments 500 ₹ each of axis mutualfund through hdfc net banking option but after putting my mobile otp it shows error massage "403 forbidden" but amount was deducted from my account both times but not credited to axis mutualfund website. Now axis mf is saying they have not recieved the payments. Please help me. My customer id is[protected].
            +1 photos
            Aug 11, 2021
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            May 14, 2020
            HDFC Bank Customer Care's response             Dear Customer,

            We would like to inform you that said transaction has been successfully processed at the Bank's end. Incase if the final status of the transaction is not known, we would request you to check with the merchant/beneficiary party,
            If the merchant denies receipt of funds, please arrange for such an email confirmation and share the same on grievance.[protected]@hdfcbank.com.

            -Zubin
            HDFC Bank Customer Assistance
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              M
              Mrinal Monty Sah
              May 2, 2020
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              I was supposed to get a cashback of ₹5000.. within 120 days of my purchase.
              This was offer on HDFC Debit Card in the month of December 2019, when I made the purchase.
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                H
                hrp007
                May 4, 2020
                Resolved
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                Resolved

                I purchased a dell laptop worth 73, 738 inr on 14th december, 2019 via hdfc credit card. At that time 5% cashback offer was there on dell laptops payment through hdfc credit card. Now it's been more than 4 months and i still have not received cashback from the bank. Hope this issue gets resolved and cashback will be credited as soon as possible.

                Dell order no:[protected]
                Invoice no: [protected]
                Jun 21, 2020
                Complaint marked as Resolved 
                Received cahback
                HDFC Bank customer support has been notified about the posted complaint.
                Jun 10, 2020
                Updated by hrp007                 Still no update from the bank :(
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                  C
                  Charanjot13111995
                  May 2, 2020
                  Resolved
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                  Resolved

                  Greetings!

                  This is in reference to the pending cashback of around[protected] inr. I had bought an iphone 11 on 3/12/2019 and was entitled to get a cashback within 120 days from the last date of the transaction month and a similar shopping from other partner merchants in jan (The clause was 90 days for this one). Both of the conditions ended on 30th april but i have not received any cashback.

                  Please provide a resolution at the earliest.
                  Aug 14, 2021
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  May 06, 2020
                  HDFC Bank Customer Care's response                   Dear Customer,

                  We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                  -Anay
                  HDFC Bank Customer Assistance
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                    V
                    Vhj
                    May 2, 2020
                    Resolved
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                    Resolved

                    Address: Ujjain

                    Hi, one assist concern,

                    I didn't get any call from one assist regarding their plans, but they charged me rs1, 999.00 towards subscription. I just don't want the subscription and please cancel my subscription for my hdfc debit card ending with 8010. Kindly refund and deactivate this service on an urgent basis.' don't activate this service in the future.
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    May 14, 2020
                    HDFC Bank Customer Care's response                     Dear Customer,

                    We have reviewed your comments expressed and request you to contact One Assist directly in the Toll-free numbers as mentioned below and our Phone Banking Officers will be glad to assist you on cancellation. Alternate No.[protected] or write to [protected]@oneassist.in

                    -Zubin
                    HDFC Bank Customer Assistance
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                      nandan6263
                      from Muragacha, West Bengal
                      May 2, 2020
                      Resolved
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                      Resolved

                      Address: Nandan Sarkar vill-hariharpur po-dhankoilhat ps-kaliyaganj dist-uttar Dinajpur pin-733129

                      I got a two wheeler loan of hdfc bank for 24th months in 24 instalments. I completely submit all instalments without any default and my loan completed all instalments but till now i have not received noc of hdfc bank loan section. I contacted hdfc bank of kaliyaganj branch for perpuse my two wheeler loan noc but staffs are not cooperate with me and misbehave with me. My two wheeler registration no - wb60q1819 north dinajpur west bengal pin-733129. Please arrange me my noc two wheeler loan of hdfc bank and regards to u.
                      Aug 13, 2021
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      May 05, 2020
                      HDFC Bank Customer Care's response                       Dear Customer,

                      Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                      -Anay
                      HDFC Bank Customer Assistance
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                        A
                        adityaoby
                        May 2, 2020
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                        Resolved

                        I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 6720 without my concern on date:09/04/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

                        Name :- aditya vidyananda bhat
                        Mobile no. :- [protected]
                        Credit card number ending :- 6720
                        Aug 9, 2021
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        View replies
                        Dear Aditya, We regret the inconvenience caused. Kindly share your Membership Details or registered contact number on this link: http://survey.webengage.com/ws/~1qq44ps and we will look into this - Swarali, Team OneAssist.
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                          G
                          Gnanasekaran17
                          May 2, 2020
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                          Resolved

                          The hdfc bank has put a hold on my funds of rupees 565.00 as mirevenue hold through gefu.
                          Account no: [protected]
                          Ifsc: hdfc0001284
                          Branch: egmore branch
                          The bank did not notify me before or after holding my funds. I came to know only after checking my account balance. For your information it's a salary account and can be maintained at zero balance.
                          Aug 14, 2021
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          May 02, 2020
                          Updated by Gnanasekaran17                           I want to know why the bank has put my funds on hold without giving me any notification
                          Verified Support
                          May 14, 2020
                          HDFC Bank Customer Care's response                           Dear Customer,

                          We have shared your comment with the concerned team and our branch officials will get in touch with you at the earliest. We request your patience in the interim.

                          Note: Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff. Under the circumstances, there may be a delay in our response. Please bear with us.

                          -Nadia
                          HDFC Bank Customer Assistance
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                            S
                            Swarnima Shukla
                            May 2, 2020
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                            Resolved

                            I have bought my iphone11 with hdfc bank debit card on 27/12/2019 in chromA delhi airport.As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in chroma delhi, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
                            Jun 2, 2020
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            May 02, 2020
                            HDFC Bank Customer Care's response                             Dear Customer,

                            Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via email.

                            -Bejoy
                            HDFC Bank Customer Assistance
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                              S
                              subha1616
                              May 2, 2020
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                              Resolved

                              Purchase an iPhone 11 on 27th December 2019 from my HDFC Debit card
                              but not yet received cashback on my debit card
                              May 2, 2020
                              Complaint marked as Resolved 
                              debit card on 27/12/2019 in apptronix . As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in apptronix, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
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                                D
                                Debal Basu
                                May 1, 2020
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                                I purchased iPhone 11 from phonewala store Gandhinagar Gujarat on 31 December 2019 and was entitled a cash back of rupees 6000 on my debit card but I haven’t received it yet.
                                Kindly confirm on the same.
                                +1 photos
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                                  J
                                  Johnson Kunnel
                                  from Chennai, Tamil Nadu
                                  May 1, 2020
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                                  There was a cashback offer of 10% when I bought iphone I bought the phone on 1st dec from Bajaj Electronics and it costed around 46k.
                                  It has been more than 150 days and I haven't received sent email to hdfc with Bill's attached 2 months back I haven't recived any reply even after sending emails multiple times
                                  +3 photos
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                                    U
                                    Ulagamuthu Muthu
                                    May 1, 2020
                                    Resolved
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                                    Resolved

                                    amount debited from account and not credited to recipient

                                    Dear sir,

                                    I have transferred amount of 8000rs to my house owners account through hdfc netbanking imps option. But still not credited to his account. So please look into this problem and refund the money to my account.. Its very urgent details below.

                                    Transaction i'd:
                                    Imps ref no.[protected]
                                    Amount: 8000 rs
                                    Date: 01.05.2020 08.18 am

                                    From account: [protected]
                                    Ifsc:...
                                    +3 photos
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                                    A
                                    Antariksho Majumder
                                    May 2, 2020
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                                    Address: 17 manmatha nath ganguly road

                                    I bought a iphone 11 on december 7th i was supposed to get a cash back of 6000 but haven't got anything as of now it has been more than 120 days but still not got the cashback from the bank
                                    +1 photos
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                                      R
                                      ravikantagarawal
                                      May 1, 2020
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                                      Resolved

                                      Address: auraiya district, uttar pradesh

                                      Sir, i, ravi kant agarwal has an account in your bank (Auraiya branch). My account number is [protected]. My email id is [protected]@gmail.com. I was giving a application realted to update my account details 10 days before but the branch employee do not aacept my aaplication and refuse it.
                                      So please request you to guide the auraiya branch manager to update my bank details.
                                      Thanking you
                                      +2 photos
                                      Aug 10, 2021
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 14, 2020
                                      HDFC Bank Customer Care's response                                       Dear Customer,

                                      We sincerely apologise for the delay in responding to your query. Your query has been shared with the concerned team for further action.
                                      Do note, due to the current COVID-19 situation and to prevent further spread of the virus, we are operating with limited staff. It may take us some time to get back to you. We request your patience and support under these unprecedented circumstances.

                                      -Zubin
                                      HDFC Bank Customer Assistance
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