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Updated: Dec 16, 2025
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V
vani madhur
May 4, 2020
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I have bought my iphone11 with hdfc bank debit card on 15/12/2019 from reliance store in vaishali, ghaziabad. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. Kindly check and do the needful. Hope this issue gets resolved and cashback will be credited as soon as possible.

Phn [protected]
Aug 6, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
May 14, 2020
HDFC Bank Customer Care's response Dear Customer,

This pertains to your query regarding cashback on Debit Cards. Due to the prevailing COVID19 Pandemic situation, you may experience a delay in receiving your eligible cashback. Rest assured, for eligible transactions, cashback disbursements will be done within 30 days post the situation normalizes. We request your patience and support during these testing circumstances.

-Nadia
HDFC Bank Customer Assistance
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    M
    Mahenth Iyyappan
    May 4, 2020
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    Sir,
    As i have applied for moratorium scheme in my hdfc educational loan before due date and the loan number is 36793727. Then why should they hit my account for this ecsrtnchg charges.. Iam very disappointed in this covid-19 quarantine days there are so many peoples affected and beg for some money from others.in this situation u people are got my balance amount for some other charges. My account debited for rs.191.. I want to refund my amount to my account. Indian government announced that no need to charge that is emi is optional for customers to pay or do not have to pay for all banks for during this covid-19 pandemic days.. I have applied moratorium plan scheme for april and may but they debited charges on april month. I totally disappointed sir. Please take some action and refund it my account

    Thanks
    Iyyappan. M
    +1 photos
    HDFC Bank customer support has been notified about the posted complaint.
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      H
      Himmat00007
      May 4, 2020
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      I had done payment through my debit card to purchase mobile phone on 24.12.2019, as per offer 1500 rs cashback supposed to be reveived within 120 days, but till date cashback is not received.
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        M
        Moushami
        May 6, 2020
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        I was supposed to receive cashback after 3 months of purchase of Samsung Tv bought from Reliance digital on 21 december, 2019 with HDFC FINANCE Loan no. [protected]. Why I haven’t received the cashback yet. Please help
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          S
          Sarita222
          from Agra, Uttar Pradesh
          May 4, 2020
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          Address: Hdfc bank Sector 12, Noida Gautam Buddh nagar

          Maine hdfc bank mai online account open kiya hai par bank ki taraf se koi bhi response nahi mila hai mujhe debit card or passbook nahi mila or account doorstep kyc verification bhi nahi kiya gya hai
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            A
            Apoorva Nayak
            May 3, 2020
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            Resolved

            I purchased an iphone 11 with my hdfc debit card because it said there was a running offer which would give me a cash back on the purchase of iphone 11 and its already 120 days but i haven't received my cash back. The bank when called refused to solve the problem. I got my phone on 4th jan 2020 from a store called mobile planet in mumbai. Because of the covid situation i am unable to go to the bank too. The bank isn't accepting any calls and the shopkeeper says they aren't reponsible for the same as its between the bank and the customer
            Aug 7, 2021
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            May 05, 2020
            HDFC Bank Customer Care's response             Dear Customer,

            Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share the offer details with your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

            -Anay
            HDFC Bank Customer Assistance
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              S
              sumer299
              May 3, 2020
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              Address: Old Arya Nagar,Ghaziabad

              I have bought iPhone 11 on[protected] and as per the offer I must recieve 6000/- Cashback within 120 days but hasn’t recieved yet.
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                A
                abhijik
                May 3, 2020
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                Hello,
                I bought my iphone11 with hdfc bank credit card on 23/12/2019 at reliance digital, vashi, navi mumbai 400703. As mentioned by hdfc bank, i was to receive cashback of 6000 within 120 days from the transaction date. The time frame of 120 days passed on 23rd april 2020.in fact it's 120 days past the transaction month end as well. I haven’t received my cashback till now, it is more than 120 days. My latest statement dated 3rd may 2020 did not reflect the cashback. I checked with reliance digital, they asked me to inquire with the bank. I tried calling the bank over the helpline, but they are not entertaining queries like this one at current time.
                Hope this issue gets resolved and cashback will be credited in my credit card statement as soon as possible.

                Thanks!
                Abhijit
                Aug 12, 2021
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                May 05, 2020
                HDFC Bank Customer Care's response                 Dear Customer,

                Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share the offer details with your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                -Anay
                HDFC Bank Customer Assistance
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                  R
                  rathodtoursandtravels
                  May 3, 2020
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                  To
                  The manager hdfc cards division

                  I want to cancel the emi of amount 2, 00, 000 kindly help me out as phone banker is not available tried a lot to contact but cannot connect on call to cancel the emi
                  I want to cancell it within 45 days and my bill is also yet to be generate kindly cancel the emi

                  Date 15 apr20

                  Loan number[protected]

                  Plz calll me on [protected] i want to cancell the loan and emi on credit card
                  My card number xxxx xxxx 0908 0684

                  This is not done as i will have to pay emi untill it is not cancelled. And i don't know when will the customer support team for hdfc credit card will resume

                  It's not my mistake and i don't wish to pay any charges to hdfc credit cards
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  May 13, 2020
                  HDFC Bank Customer Care's response                   Dear Customer,

                  We wish to inform that in the event of pre-closure of the loan, a charge, currently 3% of the balance principal outstanding will be applicable. In order to preclose the loan, we request you to contact our Phone Banking officers at any of our Phone Banking numbers mentioned in the below URL: https://bit.ly/3csBdyx.

                  -Zubin
                  HDFC Bank Customer Assistance
                  May 13, 2020
                  Updated by rathodtoursandtravels                   Tried to contact phone banking support but it is not getting connected kindly contact me on [protected] and [protected]
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                    R
                    Rashidkh
                    May 3, 2020
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                    Address: Mumbai India

                    Hello Sir/Madam,

                    As on date: 3 May 2020
                    Amount held by
                    Hdfc bank (For mirevenue hold through gefu): ₹543.00
                    Without any information any thing they have kept money on hold and debited from my account without any message of deduction.
                    I haven't noticed how many times they might have done like this.
                    +1 photos
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                      A
                      abhinaybalasani
                      May 3, 2020
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                      I have purchased iPhone 11 on 19/12/2019 and its been more than 120 days to receive the cashback and also couldn't contact hdfc customer care.
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                        G
                        Gökúl
                        May 3, 2020
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                        Address: chennai

                        What is this mirevenue hold…..why you detect a amount for this?
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                          N
                          ngupta0412
                          May 3, 2020
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                          Resolved

                          I have bought my iphone11 with hdfc bank credit card - 6 months emi on 19/12/2019 in gurgaon. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. Hope this issue gets resolved and cashback will be credited as soon as possible since my credit card is going to expire in june 2020. Need quick help on this one.
                          Invoice no. - ggn1909pi0519
                          Aug 11, 2021
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          May 11, 2020
                          HDFC Bank Customer Care's response                           Dear Customer,

                          We wish to confirm that cashback of Rs.6000 credited to your card account on 06/05/2020.

                          -Nadia
                          HDFC Bank Customer Assistance
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                            A
                            Abhinavj796
                            May 2, 2020
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                            I have purchased iPhone 11 pro max on[protected] and the cashback is needed to be received after 120 days completed the cycle by not yet received the cashback.

                            Total amount: 123900
                            Cashback amount: 7000
                            RRN :[protected]


                            Please help.
                            +1 photos
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                              S
                              Sanjay Kumar Chowdary
                              May 2, 2020
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                              Address: CHEMBUR EAST MUMBAI

                              Hi,
                              Myself Sanjay Kumar Chowdary
                              Amount of Rs 1136 has put on hold at 27/4/2020 from my account without any reason. When did it will be cleared?
                              I want my money back ASAP.
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                                Shubhamlucend
                                from Kanpur, Uttar Pradesh
                                May 2, 2020
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                                Resolved

                                Dear sir on 29th april i made 2 payments 500 ₹ each of axis mutualfund through hdfc net banking option but after putting my mobile otp it shows error massage "403 forbidden" but amount was deducted from my account both times but not credited to axis mutualfund website. Now axis mf is saying they have not recieved the payments. Please help me to get my money back.
                                +2 photos
                                Aug 5, 2021
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                May 14, 2020
                                HDFC Bank Customer Care's response                                 Dear Customer,

                                We would like to inform you that the referred transaction has been successfully processed at the Bank's end. Incase if the final status of the transaction is not known, we would request you to check with the merchant.

                                If the merchant denies of having received the funds for the said transaction, do write back to us with the merchant email confirmation stating of non-receipt of funds at their end for us to take up further.

                                -Zubin
                                HDFC Bank Customer Assistance
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                                  C
                                  [email protected]
                                  May 2, 2020
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                                  Hello team.

                                  I had a salary account with hdfc bank, but has now been turned as savings. Because of salary not getting credited the bank has been charging me with fee. This has not been showing up on any statements till august 2019 which they sent me regularly. I have no idea how can a non maintenance fee from oct 2019 till may 2019 be 40000₹.

                                  Today i had my returns credited to my account with hdfc and they seem to have easily adjusted this with the returns.

                                  I want this to be refunded bank and there shall be no challenge in do so hdfc

                                  Thanks 🙏🏻
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 02, 2020
                                  HDFC Bank Customer Care's response                                   Dear Customer,

                                  Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                  -Anay
                                  HDFC Bank Customer Assistance
                                  May 06, 2020
                                  Updated by [email protected]                                   Ur link is worthless . Every time I try to submit the captcha it loads up again not allowing me to submit the complaint form .
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                                    U
                                    Ujjal Senapati
                                    May 2, 2020
                                    Resolved
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                                    Resolved

                                    A refund was initiated on 16th of april by an international merchant. The refund amount was 100$. But i am yet to receive it in my account, how can i get it any sooner? I have merchant confirmation screenshot. I would like this to be resoloved as soon as possible. I have mentioned my contact details above. I cannot contact the bank directly because of phone call restrictions put in place due to the coronavirus. Waiting for an immediate resolve.

                                    Thanking,
                                    Ujjal senapati
                                    May 5, 2020
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 11, 2020
                                    HDFC Bank Customer Care's response                                     Dear Customer,

                                    We confirm that the refund will be generally credited in 10-12 working days from the date of merchant confirmation. If its not credited within the timeframe, request you to send us the duly filled and signed form which is available at the link https://bit.ly/35UEW5B to cc.[protected]@hdfcbank.com along with the refund confirmation proof from the merchant to enable us do the needful.

                                    -Nadia
                                    HDFC Bank Customer Assistance
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                                      S
                                      Shreyya Salian
                                      May 2, 2020
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                                      Resolved

                                      Dear team,

                                      I had purchased an apple iphone xr on 25/12/2019 from aptronix for rs.47900. The cashback offer ongoing during that period was a cashback of rs. 5000 which was supposed to be credited to my account within 90 days. The same has not been credited to my account yet. Kindly look into the matter and do the needful.
                                      The reference number is posted on the subject line. Kindly refer the same for other details. Also a mail had been sent by me on [protected]@hdfcbank.com with all the details mentioned.

                                      Thank you
                                      Regards,
                                      Shreyya salian
                                      Aug 11, 2021
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 15, 2020
                                      HDFC Bank Customer Care's response                                       Dear Customer,

                                      We understand that you have also raised your concerns at HDFC Bank Support vide Reference Number[protected] and you will receive a response from them to your e-mail ID.

                                      Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff. Under the circumstances, there may be a delay in our response. Please bear with us. In case of any urgent queries or requests you may also use our NetBanking and Mobile Banking services.

                                      -Nadia
                                      HDFC Bank Customer Assistance
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                                        R
                                        Rakhi##
                                        from Muzaffarpur, Bihar
                                        May 2, 2020
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                                        My 11600 debited from hdfc account bt not credited in other side.
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