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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
Complaints 32901
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18416
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HDFC Bank reviews & complaints page 433

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S
Shree Dutta
May 1, 2020
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Address: Bangalore

I have bought my iphone11 with hdfc bank debit card on 30/12/2019 in aptronix pmc bangalore. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in apptronix, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
HDFC Bank customer support has been notified about the posted complaint.
May 04, 2020
Updated by Shree Dutta
Is there any update on the complaint?
Verified Support
May 04, 2020
HDFC Bank Customer Care's response
Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance
May 06, 2020
Updated by Shree Dutta
I have tried raising the complaint to HDFC bank site but there is no reference number getting generated for the same.
That is why not able to fill up the above form. Please find the mail screenshot. And let me know.

May 11, 2020
Updated by Shree Dutta
There is no update from HDFC bank or any of their customer services. We are getting calls for Credit cards and loans, but for complaints there is no service at all from the bank side. This issue is being unattended for more than a week now. Can I get any update from bank officials here asap.
Is there any update on my issue?
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    S
    Shallu kaur
    May 1, 2020
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    Address: Vikas Puri delhi

    I want my pf
    Ec no S56230
    Shallu kaur
    Dob 17/04/1994
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      B
      bangareppa h
      May 1, 2020
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      I have personal loan in hdfc bank since jan 2020 repayment wef feb 2020 but mine ecs rejected by sponsor bank b coz of sign different but i had paid repayment through payzapp and phone pay. How to solve this problem..
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        P
        pritamc_sctn
        May 1, 2020
        Resolved
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        Resolved

        mirevenue hold through gefu

        Address: Kolkata

        The hdfc bank has put a hold on my funds of rupees 1170.00 as mi revenue hold through gefu, account details is
        Account number: [protected]
        Ifsc: hdfc0000530
        Branch: rashbehari avenue
        Account type: salary account
        The customer service is not able to give any info on this.
        First of all it's hard to reach customer service because it takes a a lot of time and the ivr options are very difficult and tricky...
        +1 photos
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        88 other people found this review helpful
        88 found this helpful
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        nisargtrivedi
        May 1, 2020
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        I purchased hp laptop from vijay sales maninagar branch, ahmedabad on 22.01.2020. At the time of purchase we have been told that there is the scheme of 10% cashback on hdfc credit cards and i also received the sms for the same advertisement. Cashback was supposed to be received within 90 days. But now its been almost 4 months i. E. 120 days and still i haven’t received the cashback of 10% on my purchased amount.
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        May 08, 2020
        HDFC Bank Customer Care's response
        Dear Customer,

        We wish to inform that the cashback for eligible transaction will be credited within days after the completion of the prescribed protocols to curb the spread of COVID19.

        -Nadia
        HDFC Bank Customer Assistance
        Jun 10, 2020
        Updated by nisargtrivedi
        I purchased hp laptop from vijay sales maninagar branch, ahmedabad on 22.01.2020. At the time of purchase we have been told that there is the scheme of 10% cashback on hdfc credit cards and i also received the sms for the same advertisement. Cashback was supposed to be received within 90 days. But now its been almost 4 months i. E. 120 days and still i haven’t received the cashback of 10% on my purchased amount.
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          A
          Akshay1905
          May 1, 2020
          Resolved
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          Resolved

          I bought my iphone11 with hdfc bank credit card on 25/12/2019 from Shreeji Fones, Thane. As per the hdfc bank cashback policy, cashback should be received within 120 days. but i haven’t received my cashback till now, it is more than 120 days. Please help me with this issue.
          +1 photos
          May 7, 2020
          Complaint marked as Resolved 
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            S
            Sunil Wable
            from Daman, Daman and Diu
            May 1, 2020
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            Address: Nasik

            Since last three month HDFC is charging various unknown charges every month.
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              S
              shahr57
              from Ahmedabad, Gujarat
              May 1, 2020
              Resolved
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              Resolved

              Address: ahmedabad

              I have bought my iphone11 with hdfc bank credit card on 13/12/2019 at ahmedabad. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month-end) i haven’t received my cashback till now, it is more than 120 days. I have asked in my store too, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
              +1 photos
              Aug 6, 2021
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              May 04, 2020
              HDFC Bank Customer Care's response
              Dear Customer,

              Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

              -Anay
              HDFC Bank Customer Assistance
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                K
                Kalyan chowdary chava
                May 1, 2020
                Resolved
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                Resolved

                I have bought my iphone11 with hdfc bank debit card on 19th dec 2019 in eham digital, trivandrum. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in store, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
                +1 photos
                May 7, 2020
                Complaint marked as Resolved 
                HDFC Team just added the cashback
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                May 05, 2020
                HDFC Bank Customer Care's response
                Dear Customer,

                We understand that you have also raised your concerns at HDFC Bank Support Vide reference Number[protected] and you will receive a response from them to your e-mail ID. Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff. Under the circumstances, there may be a delay in our response. Please bear with us. In case of any urgent queries or requests you may also use our NetBanking and Mobile Banking services.

                -Nadia
                HDFC Bank Customer Assistance
                May 06, 2020
                Updated by Kalyan chowdary chava
                Thanks Nadia, will wait for the reply
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                  S
                  Shubhronil
                  May 1, 2020
                  Resolved
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                  Resolved

                  I have bought my iphone xr with hdfc bank debit card on 22/12/2019 from imagine (Systematic media) kolkata. As mentioned by hdfc bank (To receive cashback of 5000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I tried to contact with the bank but no response was given as they just put the call on hold when i called.
                  +1 photos
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  May 05, 2020
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  Due to the prevailing COVID19 Pandemic situation, you may experience a delay in receiving your eligible cashback.

                  Rest assured, for eligible transactions, cashback disbursements will be done within 30 days post the situation normalizes.

                  We request your patience and support during these testing circumstances.

                  Please feel free to write to us using the following URL further assistance http://bit.ly/2leGTHn. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                  -Nadia
                  HDFC Bank Customer Assistance
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                    A
                    Adhil Salman
                    May 1, 2020
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                    Address: HDFC BANK

                    Sir
                    I have bought iphone xr and eligible for a cash back of rs 5000, which will be credited to my account between 120 days
                    The given period is over and i didn’t get any cash back till now
                    Iam very much disappointed by this action by the bank ..
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                      N
                      Niraj Sahani
                      May 1, 2020
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                      I purchased an iphone 11 on 29/11/2019 from croma store (Mumbai - phoenix mills). As per the offer i was supposed to get a cash back of inr 6000 within 120 days. Now it’s more than 120 days (I. E 155 days to be precise which is more than a month delay) and i still haven’t got the cash back. I tried to get in touch with the customer services but again no luck. I've attached the invoice copy for the same for more details. Hope this issue gets resolved soon and i receive my cash back.
                      +1 photos
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      May 10, 2020
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We are fully sensitized to your feedback and assure you that same has been shared with the concerned as appropriate. Click on https://bit.ly/2Lzhyn3 to enable us to review and assist you accordingly.Please mention reference number TT[protected] along with the requested details for us to help you with the solution

                      -Nadia
                      HDFC Bank Customer Assistance
                      HDFC Bank Customer Assistance.
                      May 14, 2020
                      Updated by Niraj Sahani
                      Hi
                      I can't generate a reference number as there is no option from the dropdown tab which is relevant to my complain. kindly advice on the same. I've attached a screenshot for more clarification.

                      Hi
                      I can't generate a reference number as there is no option from the dropdown tab which is relevant to my complain. kindly advice on the same.
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                        M
                        Manibh Prakash
                        May 1, 2020
                        Resolved
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                        Resolved

                        Dear maám/sir,
                        I was told by your representatives that there will be no annual charge for your card and they have taken numerous documents at the time of making this credit card. Also when i talked to your customer care executives regarding this and further cancellation of the card, then she told me to deposit only the minimum amount of 420/- and said that this will be returned later. But nothing was done.
                        This is not expected by a reputed bank like you. Please note that all these events create a very bad impression in my mind and will refrain in future to be associated with your system of banking any way if it happens like this. Please revert my charges or cancel my card.
                        With regards-
                        Manibh prakash
                        Aug 8, 2021
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 05, 2020
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the last four digits of your Credit Card No., registered mobile number & email ID for us to help you with the solution.

                        -Anay
                        HDFC Bank Customer Assistance
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                          S
                          SubinKunjumon
                          May 1, 2020
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                          Resolved

                          Hi team,

                          I am very upset about hdfc bank credit card service. I see that from last three month (Feb, march, april) there are multiple charges are applicable to the given statement.

                          21/04/2020 smartemi, prin nb:07, [protected] (Ref# 09999999980421003878211) 3, 501.82
                          21/04/2020 m-www mi com, p:04, 0000540 (Ref# 09999999980421003878237) 1, 602.87
                          21/04/2020 smartemi, int nbr:07, [protected] (Ref# 09999999980421003878229) 270.98
                          21/04/2020 mer emi, int nbr:04, [protected] (Ref# 09999999980421003878245) 52.65
                          21/04/2020 finance charges (Ref# 17000534600421999999400) 2, 751.70

                          I can understand about the finanace charge, please explain why this much extra money deducted from credit card.

                          Thanks,
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          May 08, 2020
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We take this opportunity to inform you that the monthly EMI is being debited to your card account with EMI principal and EMI interest so as to facilitate our Customers in understanding the breakup of the EMI.

                          -Nadia
                          HDFC Bank Customer Assistance
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                            R
                            Ramki1981
                            from Hyderabad, Telangana
                            May 1, 2020
                            Resolved
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                            Resolved

                            I have an account with hdfc cust id 25515090, that has been in active use for a couple of years (10 years). I have been noticing since many years but i didn't get time to complaint, today also i noticed that deducted 295 rs for the quater january to march that on a quarterly basis deductions have been made under the head "isaqmc". I read around and found that this is being done for having the mutual fund buying ability via net banking.

                            The truth is i have never deposited and bought shares in mutual funds, what i come to know that 2 demat accoutns mutual funds accounts have been opened i request you please the close the accounts.

                            Kindly stop deducting the same and reverse the charges made on the account.

                            Thanks and regards
                            Ramkishore
                            Aug 12, 2021
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            May 14, 2020
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            The referred charges levied in your account are Quarterly Maintenance Charge for your Investment Service account i.e online mutual fund account.
                            Please note your Investment Service account will be charged Quarterly Investment Service account Maintenance Charges @ Rs. 250/- for Resident Customer and Rs. 500/- for Non-Resident customers excluding Goods and Services Tax (GST).
                            Accordingly, your account has been charged with the applicable quarterly maintenance charges. We request you to contact your account branch for any further clarification on the same.
                            Kindly visit the following URL to access information for the complete address and contact details of our Branches https://cutt.ly/LyQeLQr

                            -Nadia
                            HDFC Bank Customer Assistance
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                              R
                              raj111sekar
                              May 1, 2020
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                              Address: HSR layout, Bangalore

                              I have purchased i phone 11 on 01-Jan-2020 from Venkateshwara Enterprises, HSR layout, Bangalore was entitled for 6000 cashback for debit card transaction within 120 days, its been more than 4 months and i have not received cashback so i am here for the complaint i also have the bills and receipts for the same hoping for resolution
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                                J
                                jesbinjoseph@123
                                May 1, 2020
                                Resolved
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                                Resolved

                                Address: H.NO V 206 KUZHIKATHOTTIL HOUSE, KRPS 193 KATTITHARA ROAD, MARADU P.O

                                My order was been automatically cancelled due to the lock down. I had made the payment too which amounts to rs. 1599/- and by 10th april refund will be credited, but still to the date not credited the amount.

                                Message from,
                                Hi adv. Jipson,

                                We're writing in continuation to your last contact with reference number in[protected] to know the status of the refund for your item (S) from your order od[protected].

                                You will be happy to know that the refund amount has been transferred on 02 april and should have been credited to your account by now as per the standard banking procedures.

                                Imps/neft/credit card/net banking

                                Refund amount : 1599.0
                                Refund reference number: 828078

                                Note: if you do not see the refund in your account by this time, you may contact the bank's customer care using the number mentioned on the back of your card. If they are unable to help, you may raise a dispute with the bank's grievance cell.in case this payment was made using a credit card, please check the previous statement/unbilled transaction before reaching out to the bank.

                                We always strive to provide excellent service and hope that we were able to help you.
                                Please use the survey below to tell us about your experience with us.

                                Have a nice day!

                                Thanks,
                                Flipkart
                                +1 photos
                                Aug 13, 2021
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                May 09, 2020
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We observe that the transaction of Rs.1500 is not debited from your card account. For further clarification please let us know the date of the transaction.

                                -Nadia
                                HDFC Bank Customer Assistance
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                                  R
                                  Ramsurat Sengar
                                  May 1, 2020
                                  Resolved
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                                  Resolved

                                  Address: Greater noida

                                  The hdfc bank has put a hold on my funds of rupees 18693.95as mi revenue hold through gefu, ac number is
                                  Account number: [protected]
                                  Ifsc: hdfc0000480
                                  Branch: sarita vihar
                                  The customer service is not able to give any info on this.
                                  First of all it's hard to reach customer service because it takes a alot of time and the ivr options are very difficult and tricky to navigate, after all the effort the customer service is not helpful
                                  +1 photos
                                  Aug 5, 2021
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 05, 2020
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We have checked our records and confirm that currently their is no amount on hold in your account number ending with XXXX1635.

                                  Please feel free to write to us using the following URL further assistance http://bit.ly/2leGTHn. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                                  -Nadia
                                  HDFC Bank Customer Assistance
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                                    S
                                    Subhashini Rai
                                    May 1, 2020
                                    Resolved
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                                    Resolved

                                    Unusual hold/debit of my deposited money. I deposit rs.1500 in my salary account. When i check in my a/c it is rs.457 #mirevenue hold through gefu and it is not reflecting in statement also. When i researched i found lot of similar complaints. Hope @rbi is paying attention to this.
                                    Account number: 5010*0658
                                    Ifsc: hdfc0000722
                                    Branch: alambagh
                                    The customer service is not able to give any info on this.
                                    First of all it's hard to reach customer service because it takes a a lot of time and the ivr options are very difficult and tricky to navigate, after all the effort the customer service is not at all helpful.
                                    +1 photos
                                    Aug 15, 2021
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 14, 2020
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We sincerely apologise for the delay in responding to your query. Your query has been shared with the concerned team for further action. Do note, due to the current COVID-19 situation and to prevent further spread of the virus, we are operating with limited staff. It may take us some time to get back to you. We request your patience and support under these unprecedented circumstances.

                                    -Nadia
                                    HDFC Bank Customer Assistance
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                                      JP Rai
                                      from Delhi, Delhi
                                      May 1, 2020
                                      Resolved
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                                      Resolved

                                      Hi i am using my hdfc account since 4years. Recently due to lockdown i lost my job because company is in loss and they have shutting off permanently so i am not receiving my salary since two months and i receive message from hdfc bank that my account balance is in -1220 rupees. And i receive money from my friend for surviving in lockdown but hdfc bank deduct my money. I have complained many times on mail for this but didn’t getting reverted.
                                      Aug 14, 2021
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 05, 2020
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We understand that you have also raised your concerns at HDFC Bank Support Vide reference Number[protected] and you will receive a response from them to your e-mail ID. Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff. Under the circumstances, there may be a delay in our response. Please bear with us. In case of any urgent queries or requests you may also use our NetBanking and Mobile Banking services.

                                      -Nadia
                                      HDFC Bank Customer Assistance
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