Submit a Complaint
Claimed

HDFC Bank Complaints & Reviews

www.hdfcbank.com
2.9
Updated: Dec 16, 2025
Complaints 32888
Resolved
18416
Unresolved
14472
Good! HDFC Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that HDFC Bank step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to HDFC Bank

Having problems with HDFC Bank?

File a complaint and get it resolved by HDFC Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Banks
HDFC Bank

HDFC Bank reviews & complaints page 437

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
Y
YashRadia
Apr 27, 2020
Resolved
Report
Copy
Resolved

I withdrew a 30$ from online trading platform (Olymp Trade) to my HDFC bank account. I have not received the amount yet.

Date of transaction :[protected]

ARN number- 75332990098002182235954

I have tried contacting HDFC customer care but no one is responding.

Please help!!

Thank You!
Yash Radia.
Tel - [protected]
Email - [protected]@gmail.com
Aug 10, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Apr 28, 2020
HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    [email protected]
    Apr 27, 2020
    Resolved
    Report
    Copy
    Resolved

    I have provided all the possible proof and details of refund still the bank have not credited the amount in my account. Please look into the matter.
    On 4th april 2020 i received refund of rs. 8170/- in my credit card but the same is not reflecting in my account.
    Arn number of refund is as follows

    Acquired reference number: 75503720096039297964215
    Arn is the proof that payment has been made and it is passed to the bank.

    Screenshot of transactions are attached as the proof that amount has been reversed but not credited yet.
    I have been ignored since last 25days, hope to get the status of my refund this time otherwise i will just block my card and shutdown my & my family's account from hdfc bank. If you can not help your customer in this crucial time then what can i expect from you.

    Regards
    Shamim ahmad
    Aug 7, 2021
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    May 15, 2020
    HDFC Bank Customer Care's response     Dear Customer,

    Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff. This will result in a delay in our response to your email. Our Customer Service Executives will respond within a maximum 1 working day. The reference no. for this interaction is[protected].

    -Zubin
    HDFC Bank Customer Assistance
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      V
      Victor.roy1308
      Apr 27, 2020
      Resolved
      Report
      Copy
      Resolved

      Hdfc bank has charged me 1086 rupees for mirevenue hold through gefu
      Bak account: [protected]
      Holder name : Bishal roy choudhary
      Brance : epip industrial area Whitefield
      Ifsc: HDFC0003962

      Please give proper reeason for this deduction, i am under the moratorium issued by the TBI and i am registered as well
      Kindly get back ASAP

      Customer care is also not responding and they are also not helping.
      Bak people says they dont know what this is.
      +1 photos
      Aug 5, 2021
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      May 15, 2020
      HDFC Bank Customer Care's response       Dear Customer,

      We sincerely apologise for delay in respond to your query. Your query has been shared with concerned team for further action.
      Do note, due to the current COVID-19 situation and to prevent further spread of the virus, we are operating with limited staff. It may take us some time to get back to you. We request your patience and support under these unprecedented circumstances.

      -Zubin
      HDFC Bank Customer Assistance
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        Abhishek Shukla123
        Apr 27, 2020
        Report
        Copy

        Hi team,

        I purchased an iphone on 3 rd december, 2019 and was supposed to receive 6000 cashback from the HDFC credit card. The credit card is tagged to the phone number [protected].
        However, the cashback hasnt been sent to me as of now and we have already crossed 120 days.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          J
          Jiten2020
          Apr 27, 2020
          Report
          Copy

          Hi sir-

          I had raised a service request to get cheque book from hdfc. Which i did not received yet. Today i can see my account has debited with rs. 156.98/- for cheque. Kindly request to credit the amount asap. This is not acceptable to debit the money without intimating the customers.

          Also, suddenly i can see rs. 79.04/- automatically hold by hdfc without any reason. Please action on it.

          Regards,
          Jitendra
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Apr 27, 2020
          HDFC Bank Customer Care's response           Dear Customer,

          We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

          -Anay
          HDFC Bank Customer Assistance
          May 05, 2020
          Updated by Jiten2020           Hi team-

          I still did not get any update on this. Further I can see again rs. 599/- gold by the bank. I am Not sure why it's happening. I don't expect this . Please resolve this ASAP and release my all holded money.

          Also, I am not able to make call to customer care. Is there any email id where I can ask this to resolve.

          Regards,
          Jitendra
          View replies
          Hi team-

          Stock I can see the issue is not resolved yet.

          Moreover, additional money has been put on hold. Kindly suggest on this. This is completely not acceptable to do such activities by without any reason.

          Regards,
          Jitendra
          Reply
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            Abhinavj796
            Apr 27, 2020
            Report
            Copy

            Address: 690 w 2 Near bara jain mandir halwai hatta

            Hdfc bank cashback not received. Hi my 120 days are completed but not yet received 7k cashback rrn no :[protected]
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              N
              Nahan Kumar
              Apr 27, 2020
              Resolved
              Report
              Copy
              Resolved

              amount on hold

              Address: HDFC Bank, Mahadevpura Branch, Bengaluru, India

              My account no is[protected]. I want to file a complaint against amount on hold, an amount of 3, 036 has been put on hold by the hdfc bank and before this also they have charged me a numerous time by deducting almost 500-600 rupees periodically every month but this time they have gone too far and put an amount on hold for 3, 036. I have also called their customer care numerous time and they just transfer my call to other departments and also...
              +2 photos
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy
              G
              George Edwards
              Apr 27, 2020
              Report
              Copy

              My opening balance on 27.04.2020 was Rs.02.96.I had a Gpay transfer done of Rs160 and an other Gpay transfer of Rs.200. Both the amounts have been put on hold ad is now showing a minus balance 1287 in my Account
              +1 photos
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                R
                rupeshsamk
                Apr 27, 2020
                Report
                Copy

                Address: Asha Niwas chawl room no 2 new jimmibag Karp wadi Kalyan East

                My account balance is hold the charges mirevenu hold through gefu 1166.59 kindly suggest mi what is this charge
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  T
                  Taheri Stores
                  Apr 27, 2020
                  Report
                  Copy

                  Address: TAHERI STORES BHARAT PETROL PUMP, OLD BUS STAND

                  MY edc is outomatic reebooting and then down pls chang it edc software is fault so change pls edc
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    V
                    Vaibhavgholap
                    Apr 27, 2020
                    Report
                    Copy

                    Dear Team

                    This is the way Hdfc bank is working from last 1 month i hv requested to reverse unauthorized charges still issue not resolved how many times we need to register the complaint pls find attachments

                    Rgds
                    Vaibhav
                    +2 photos
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      T
                      Tanishag10
                      Apr 27, 2020
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: West bengal

                      I have bought my two iphone11 with hdfc bank debit card. As mentioned by hdfc bank (To receive cashback of 6000 each within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. Hope this issue gets resolved and cashback will be credited as soon as possible.
                      Apr 27, 2020
                      Complaint marked as Resolved 
                      Resolved
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        Aravindprabu
                        Apr 27, 2020
                        Report
                        Copy

                        Hi,

                        I am not sure why 2800 is held by the bank in the name of mirevenue, could you please explain and revert my money back.

                        This has happened for the second time.

                        Thanks & regards,
                        Aravind prabu V
                        +1 photos
                        May 07, 2020
                        Updated by Aravindprabu                         Any updates?
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Sanket Varshney
                          Apr 27, 2020
                          Report
                          Copy

                          I have bought phone in jan first week .120 days are over now and still I have not recieved the 6000 cashback .. Please help to resolve asap
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            N
                            neeraj jadon
                            Apr 27, 2020
                            Resolved
                            Report
                            Copy
                            Resolved

                            Hi,

                            I have mistakenly bought 2 policies and mailed multiple time to hdfc support team and called. They are not initiating refund for my second policy nor replying on mail.
                            As well i want to continue with first policy but need name correction in my form mailed for this as well but no reply. Tagged them on twitter as well no reply.
                            I will definitely lodge a complaint after lockdown against you guys.
                            May 30, 2020
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 27, 2020
                            HDFC Bank Customer Care's response                             Dear Customer,

                            Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                            -Anay
                            HDFC Bank Customer Assistance
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              V
                              VarshaParamashiva
                              Apr 26, 2020
                              Report
                              Copy

                              Hi,
                              Am varsha, an hdfc account holder. Last year i have activated oneassist but i didn't use any of it's benefits nor registered to it's applications but still i have paid around 1900 last year and the customer service member said me i'll get call fa next year if i want to again take this oneassist membership or i can cancel the membership.
                              This year without any notifications, from my credit card ₹1, 899 have been debited.
                              Am not interested in this oneassist and i don't want to pay any further amount as am not using oneassist.

                              Please check and i request to cancel this payment effectively.

                              Thankyou.
                              HDFC Bank customer support has been notified about the posted complaint.
                              May 09, 2020
                              Updated by VarshaParamashiva                               Hi, I hv raised a complaint regarding Oneassist payment on 26th April, and I got calls from the one assist team but till now I haven't got my money back, there's no repayment done to my account.
                              I have paid my credit bill of 1899 on 3rd of may which was the last due date. But I haven't got my repayment still from ull.
                              I urge you people to look into it and transfer 1899 ASAP to my account.
                              Kindly do the needful.
                              Thank you.
                              View replies
                              Dear Varsha, We never want our customers to feel this way. We regret the inconvenience caused. Kindly share your Membership Details or registered contact number on this link: http://survey.webengage.com/ws/~1qq44ps and we will look into this - Nitesh, Team OneAssist.
                              Reply
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                ashishrmvt
                                Apr 26, 2020
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: Croma store cannought place delhi

                                Dear concern,
                                I have purchased the apple iphone xr from the croma store in cannught place, delhi on hdfc card cashback offer of a sum of 5000 rupees which according to the offer shall be posted in my account in 120 days, but today on 27 april the time period is over i bought the mobile on 27/12/2019 and i haven’t tecieved my cashback. Below enclosed the copy of my bill in which i was entitled for cashback.
                                Please help i bought the mobile just because of the offer, now i am worried about my money.
                                Ashish ramavat
                                +1 photos
                                Apr 28, 2020
                                Complaint marked as Resolved 
                                No solution provided even the refrence number is bot visible.
                                HDFC Bank customer support has been notified about the posted complaint.
                                Apr 26, 2020
                                Updated by ashishrmvt                                 Any solution
                                Verified Support
                                Apr 27, 2020
                                HDFC Bank Customer Care's response                                 Dear Customer,

                                Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share the offer details with your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                -Anay
                                HDFC Bank Customer Assistance
                                Apr 27, 2020
                                Updated by ashishrmvt                                 How to complain and where is refrence number
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  Aditya Gusain
                                  from Mumbai, Maharashtra
                                  Apr 26, 2020
                                  Report
                                  Copy

                                  I am frequently travelling abroad and use international sim cards for their convenience and economical cost. Quite frequently i need to make online or debit card transactions, but the otp is always being sent to my registered phone number only, and not to my registered email id. This is so inconvenient and does not make sense. What if i lose my indian sim? Does it mean that i will have zero access to my own bank account.
                                  Hdfc needs to send otp's on email ids also and have alternate options available.
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 28, 2020
                                  HDFC Bank Customer Care's response                                   Dear Customer,

                                  Incase you are abroad and wish to change the mobile number in records, we request you to send the concern with Account No./Customer Id) on https://bit.ly/2Lzhyn3. We wish to inform you that your request for mobile number updation will not be processed, if it carries any other instructions ( e.g. Address change, Email ID change, Netbanking request. etc.) along with it. Please note letter should contain your Account number, Customer ID, Old Mobile number, and the New International Mobile Number along with country code that needs to be updated. Once you receive the auto-generated acknowledgment, please forward the screenshot of the error/transaction/email or SMS. There should be no special characters / 00/ space present before the country code and mobile number. NOTE: 1. Request received from unregistered email ID will not be accepted 2. Request for updation of Indian Mobile number will not be accepted. Format for Request for change of mobile number Date:_____________ To, HDFC Bank Ltd, Branch Name: Subject: Request for change of mobile number Dear Sir, I undersigned, ________________________________( Account holder Name )hereby request you to kindly update my new mobile number, since I currently reside overseas and unable to visit branch personally. Please note the details of my account as below. Account number: Customer ID: Old mobile number: New mobile number with country code (Please avoid special characters / 00/ space): I agree my instruction will be sent for processing subject to instruction found in order. Thank you Signature (As per bank records) :

                                  -Nadia
                                  HDFC Bank Customer Assistance
                                  May 05, 2020
                                  Updated by Aditya Gusain                                   Hi Nadia,
                                  Thanks for your response.
                                  Unfortunately I cannot progress further as HDFC bank has still not provided me with the Complaint reference number which I had raise on their website on 26th April. Because of this I am unable to proceed as guided by you.
                                  Secondly, please advise if the request letter must be printed in hard copy, signed and scanned.
                                  What email ID do I send this request letter to?
                                  HDFC bank's customer care is not responding to any email IDs.

                                  The link that you have sent above does not mention any hard copy letter to be sent.

                                  Awaiting your prompt response.
                                  Thanks,
                                  Aditya
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    A
                                    AnishaSha
                                    Apr 26, 2020
                                    Report
                                    Copy

                                    Hi my namem is anisha
                                    My fund is gone to hold and its showing me mirevenue hold through gefu amount gone on hold is 6767. I am 8 months pregnant and i dnt have cash due to this lockdown. My husband is working in chennai and i am in mothers house. I had asked money from my husband but its gone to hold. Please relese my fund i am in urgent need of cash. If you need amy proof for my pregnancy i have all the reports with me... Please please give me immediate credit for my fund next month is my delivery pleaee do the needful

                                    Account no. [protected]
                                    Ifsc code hdfc0000411
                                    Registered mobile no. [protected]
                                    E-mail id - [protected]@gmail.com
                                    Cust id[protected]
                                    +2 photos
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Apr 26, 2020
                                    Updated by AnishaSha                                     The query is not been solver but why its showing me query resolved
                                    Verified Support
                                    Apr 29, 2020
                                    HDFC Bank Customer Care's response                                     Dear,

                                    Thanks for connecting with us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to submit the details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                                    -Nadia
                                    HDFC Bank Customer Assistance.
                                    Apr 30, 2020
                                    Updated by AnishaSha                                     Please help me all my fund are been debited please give back my fund i dnt have cash please take my concern seriously i pleed you

                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      R
                                      Rachit Mutreja
                                      Apr 26, 2020
                                      Report
                                      Copy

                                      payment debit 3 times from my hdfc credit card account

                                      Dear sir,
                                      I have made payment for trade certificate on parivahan.gov.in (Transportcommmhsbiepay) but there was an error and the amount got debit from my account but to date not refunded to my account.
                                      I had tried it 3 times from my hdfc credit card xxxx3986 and all 3 times the error occurred and my credit card were charged with rs.10, 118/- (Each time) in all 10, 118 x3 = 30, 354/- on 17th march 2020. But to date not refunded...
                                      +1 photos
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Related businesses

                                      United Bank of India [UBI]
                                      1
                                      (1340)
                                      Syscom Corporation
                                      1
                                      (180)
                                      Dena Bank
                                      1
                                      (346)