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HDFC Bank Complaints & Reviews

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Updated: Dec 16, 2025

Complaints 32901

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18416

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14485

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The hdfc bank has put a hold on my funds of rupees 2839 as mi revenue hold through gefu, ac number is
Account number: [protected]
Ifsc: hdfc0004170
Branch: husnabad
The customer service is not able to give any info on this.
First of all it's hard to reach customer service because it takes a alot of time and the ivr options are very difficult and tricky to navigate, after all the effort the customer service is not helpful

+1 photos

Aug 8, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 14, 2020

HDFC Bank Customer Care's response Dear Customer,

We would like to inform you that there is an outstanding charge [AMB, Insta alert etc...] on your account to be recovered.

Hence we request you to maintain a sufficient balance in your savings account or transfer the same so that the charges can be recovered.

For further assistance on your outstanding charges, we request you to visit your account branch.

-Zubin
HDFC Bank Customer Assistance

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I had done a recharge of 7697 through my debit card i requested for the refund from the company .I received sms from the company that my fund have been credited but it is not yet credited in my account.

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I have provided all the possible proof and details of refund still you have not credited the amount in my account. Please look into the matter.
On 4th april 2020 i received refund of rs. 8170/- in my credit card but the same is not reflecting in my account.
Arn number of refund is as follows

Acquired reference number: 75503720096039297964215
Arn is the proof that payment has been made and it is passed...

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Hello team,

I have purchased an iphone 11 128 gb from imagine store at mgf metropolitian mall, m g road, gurgaon on 14th dec 2018. I had opted for 6 months hdfc no cost emi which offered me 6000 rupees cashback within 3 months.
It has been more than 3 months now and i have not received any cashback.
Request you to credit the amount as promised.

Please find below additional details:

Invoice no: ggn1909pi0385
Invoice date: 14th dec 2019.
Model: mwm22hn/a iphone 11, 128gb white

May 30, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2020

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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Dear team,

Please check, i have opted for morotorium for my car loan instalment. My car number is pb10hd7785. My instalment is deducted from my savings account. I have opted to not to deduct the same. Refer screen shot attached with the pic.

Kindly find this through car number. Not sharing account details for security reason. Call me if required in other detail. Even after banks confirmation i will refund back the deducted emi on 17th. I still not recived any penni. Refer screen shot.

Regards
Sumeet kumar
[protected]

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Monotorium enabled without permission and received bill of Rs. 65000 which is not spend by me.ans moreover ask pay immediately, tried customer care so many times and paid Rs. 20000 already so that there will not be any dispute later on and also levied late fees also unnesseaey kindly call back and solve this on urgent basis as I have never had any dispute with HDFC CC always pay my bills on time. Tree times I said no no for moratorium still they enabled it ams don't know why they are asking for Rs. 64500/

May 29, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 28, 2020

HDFC Bank Customer Care's response Dear Customer,

We wish to inform you that all HDFC Bank Credit card customers who were regular in their payments on or before 01 Mar 2020 and unable to make any payments from 01st Mar 2020 to 31st May 2020 will be automatically made eligible for the moratorium. Customers need not take the pain to call the Bank or send any email / SMS confirmations to the Bank to avail moratorium on Credit Card dues. Credit card customers with Autopay option active for payments can use NetBanking/MobileBanking to switch off their Autopay Instruction. Your EMIs if any, on your credit card will be automatically deferred to Jun'20 onwards. Post the moratorium period, your Autopay will be automatically enabled / reinstated by us so that your scheduled payments are back on track. You have complete discretion to either take advantage of the moratorium or to continue with your scheduled payments. Your credit card statement / Insta Jumbo Loan statement, will carry the total amount due and on non payment of the due, the customer would be deemed to have availed of the moratorium benefit. However we wish to advice that you continue to pay your dues in order to avoid interest charges. Hence the choice to avail the moratorium is purely voluntary with applicable interest charges. Minimum card dues along with accrued interest during the moratorium will be liable for payments post the moratorium period. For further information, please refer to the FAQs by clicking this link: https://bit.ly/3aB0TYT

-Nadia
HDFC Bank Customer Assistance

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Hello,

My name is sonu ashoklal lakhwani, hdfc ac number - [protected], member id[protected], my account showing negative balance of ₹2219.07 for mirevenue hold through gefu, kindly revert this and provide my pending balance back in my account as i have done no such transaction. Because of negative balance i my afarid o[censored]sing my account.

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Aug 8, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2020

HDFC Bank Customer Care's response Dear Customer,

Please note we have shared the details of your query with the concerned team who would get in touch with you shortly. Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff. Under the circumstances, there may be a delay in our response. Please bear with us. In case of any urgent queries or requests you may also use our Net Banking and Mobile Banking services.

-Nadia
HDFC Bank Customer Assistance

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I did not select one assist on my credit card but the amount debited from my account pls refund the amount by cancel that one assist fee and do needful pls dont recomend these types of fees without knowledge of customer. I did not understand the situation i can't able to connect your customer care so pls do refund the amount fastly and dine before 10/05/2020 do update the statement

Aug 6, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 13, 2020

HDFC Bank Customer Care's response Dear Customer,

We understand from your post that your query pertains to the One Assist program enrolled on your card account. We request you to contact the below-mentioned numbers to cancel One Assist Program. India Toll-Free No. –[protected] Alternate No. –[protected] or write to [protected]@one assist.in

-Zubin
HDFC Bank Customer Assistance

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Apr 24, 2020

Dear Krishna, We are sorry for the inconvenience caused. Kindly share your Membership Details or registered contact number on this link: http://survey.webengage.com/ws/~1qq44ps and we will assist you - Swarali, Team OneAssist.

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Dear team,

I opened a new current account in your talcher branch hdfc bank on 4th april but till date i didn't received the welcome kit. As a requested to you please let me know when i received my welcome kit in my home address. Welcome kit dispatch message not received yet. I go to branch but your representative was told due to corona virus the welcome kit delayed for despatch. I already inquiry in postal and courier there was no welcome kit.
Regards
M s enterprises
Mob no - [protected]

May 24, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2020

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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This is to inform you that i've been wrongly charged by hdfc bank for my card ending with 7713.

2950rs charged of annual fees being showing on my statement even though my card was free lifetime...

Seriously, relationship with hdfc bank has not been so good so far..

Their executive told me before applying credit card, that credit card would be lifetime free, you don't need to pay a single annual fees..

Then why i'm being showing 2950rs annual fees, which is wrongly by all means.

1st hdfc bank, charged me 589 rs for not reason,

Now, hdfc cc department, deliberately charged me 2950..

Either they have to waived off this amount or i'm going to end my relationship with hfdc..

Because so far hdfc service is not good at all.

Below i'm attaching screenshot of lifetime free card...

Also i applied thru netbanking, on my netbanking page, it clearly showing lifetime free credit card if i apply before 30 nov, 19..

I'm not expected such services from company like hdfc...

Kindly inform them to reverse that such amount which they never admitted to charge..

+1 photos

Aug 5, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 04, 2020

HDFC Bank Customer Care's response Dear Customer,

We would like to inform that the Regalia credit card will attract a nominal renewal fee, considering the features and benefits available with the card. The initial year fee will be auto reversed when your card usage spend during the first 120 days exceeds Rs.600000. Our records indicates that you have not fulfilled the spend requirement. Hence the Membership Fee has been levied on your card account. However, further the renewal fee will be auto reversed when your card usage spend during the previous 12 months period exceeds Rs.3, 00, 000.00. We request you to use your credit card for the aforesaid spend limit to get the renewal fee waiver on future renewals.

-Nadia
HDFC Bank Customer Assistance

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Hi team,

I have received the following sms from hdfc bank.

Dear customer mandate reference no: hdfc00000000xxxxxxxx issued to bharti axa life insurance co. Ltd with value of rs. 60000.00 and frequency adho is received today for processing.in case of any issue please get in touch with your branch.

I have not given any request & how come i am getting such messages and due to covid - 19 lock-down i am able to contact the bank

Please rectify this and revert with immediate action.

Thanks

+1 photos

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2020

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

Apr 24, 2020

Updated by Vaidheeswaran M Hi Team,

I have received the following SMS from HDFC bank.

Dear Customer Mandate reference no: HDFC[protected] issued to BHARTI AXA LIFE INSURANCE CO. LTD with value of Rs. 60000.00 and frequency ADHO is received today for processing. In case of any issue please get in touch with your branch.

I have not given any request & how come I am getting such messages and due to COVID- 19 lock-down I am able to contact the bank

Please rectify this and revert with immediate action.

My registered mobile no. is [protected] and email id is [protected]@gmail.com

Thanks,
Vaidheeswaran

Apr 24, 2020

Updated by Vaidheeswaran M Hi Team,

I got a SMS today stating below

ACH Debit mandate registered for Rs. 60000 /- in A/c No.XXXXXXXXX00754 for BHARTI AXA LIFE INSURANCE CO.LTD with UMRN No.HDFC[protected].

I didnt understand, kindly revert

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Address: C 902 nature glory phase 2, Opp ozon valley parsik nagar

Ii had homeloan with pnbhousing before 2 year while taking homeloan they give me HDFC life insurance but still they doesn't provide insurance document.

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Account Holder: SHARAD SHANKAR JHA
Account Number: [protected]
IFSC: HDFC0004369
Branch: ASYST PARK SECTOR V
MMID:9240223
Hdfc bank has put a hold on my saving account of rs 725 as Mirevenue hold through gefu.
I want my money asap

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Apr 23, 2020

Updated by Sharad1213 Still not resolved

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I bought iphone 11 worth 64990 from apptronix hyderabad on 15/12/19.
As per the ongoing offer i used my hdfc credit card to avail a cashback of amount 5000 within 120days.
Its been more than the given time period and still haven’t received the cashback. Tried contacting the customer support team but unable to reach because limited number of agents available due to lockdown.
Look into it, this is very frustrating and not a good customer service.

Thanks,
Piyush

May 29, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2020

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the offer details along with your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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I have purchased an iPhone 11 on 25th of December 2019 and as per the offer I was supposed to receive a cashback of Rs.6000 which is not received from HDFC

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Address: Jogeshwari East

Dear hdfc team,

My self amar gupta and account number is [protected] on month of october i was purchase product on emi and emi tenure is 6 months.

I already paid complete emi of this product and my last emi paid date is 2 march 2020. After that application showing emi due is pending of rupees 2844.

Note : please find below attachment of bank statement for your reference.

Request you to please do the needful on high priority.

Amar gupta

+91 [protected]

+1 photos

May 28, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2020

HDFC Bank Customer Care's response Dear Customer,

We are looking into your query vide reference number[protected] and will respond to you shortly. Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff for customer service. There may be therefore be some delay in responding to your queries and complaints via PhoneBanking, email support and social media channels. We request your patience and support under these unprecedented circumstances.

-Nadia
HDFC Bank Customer Assistance

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I purchased an iphone 11 pro on 20th December 2019 and now its 22 April 2020, it's been more than 120 days and I've not yet received my cashback of 7000 INR.

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I have made an online payment fee for rs 2276.34 as on 12.04.2020 using my hdfc debit card. The same got processed successfully as on same day (And it was an otp-based debit), than after this transaction an auto-debit by hdfc bank has been made stating 'mctf 12.04.' for the whole / same amt. Of rs 2277 (For which i am totally unaware for which purpose, it has been deducted from my savings a/c)'.

+1 photos

Aug 6, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2020

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TW[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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Mu refund for rupees 390 has been processed successfully by amazon on fifteen march 2020 ses per bank policy amount should reflect in my bank account reben five working days and amount still not reflect yet the return refrenc number for tha refund days is[protected]

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It's been almost one month hdfc has put my money on hold i tried reaching the customer service but i didn't got any response it's frustrating...

I am maintaining minimum account also i want better clarification on this.

Amount put on hold is ₹4491

Is was put on hold on 31st march

Please look into it

My email id is : [protected]@gmail.com

Thanksbr...

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