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HDFC Bank Complaints & Reviews

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Updated: Dec 16, 2025
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V
Vikrantsingh201831
Apr 29, 2020
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I have bought my iphone11 with hdfc bank debit card on 31/91/2020 in invent greater noida . As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now. Hope this issue gets resolved and cashback will be credited as soon as possible.
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    S
    Sharanappa reddy
    Apr 29, 2020
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    Address: HDFC bank card division, # 8, L B road, Thiruvanmiyur, Chennai - 600041

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    Credit cardshdfc bankone assist mfee
    [resolved] hdfc bank — one assist mfee

    8 reviews
    Chennai city corporation, tamilnadu, india
    Johnsusai07
    Submit a complaint
    Hdfc bank are the one who directed me to one assist but really this company is not taking any request and auto payment mode is activated in my credit card. When i asked for the hdfc bank help they are not responsible.

    I din't expect this irresponsible behaviour from hdfc

    I'm using hdfc credit card since last 1 year card number ending with 9231. My account is activated with one assist mfee and charged amount 1299 rs with out my knowledge. I want to cancel the unauthorized plan against my card, and also credit my money in my credit card which you have deducted in my credit card account.

    Also this is unfair that you cannot deduct the amount from the credit card without prior notice through call/message.
    And hdfc bank also has to recheck this issue with the auto payment modes.

    So request you to please cancel this activation against my credit card, and refund my money also.
    +1 photos
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      S
      Sneha umesh
      Apr 29, 2020
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      Address: Priteck park Annexe bellandur

      Hi,
      What is reason that my amount is been hold 589.70rp .As you there is a lock down if you hold money in this way what shall I do so requesting you to release my hold amount.
      +1 photos
      Apr 29, 2020
      Updated by Sneha umesh
      Please refund the amount as soon as possible
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        A
        Ajay Pratap Singh Chandel
        Apr 29, 2020
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        Hi,
        I have made my post settlement amount to the bank and have received not NOC from the bank on email.

        Name :- Ajay Pratap Singh Chandel
        Credit card number :- [protected]
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          A
          Amit Mundra
          Apr 29, 2020
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          Resolved

          I have registered autopay on my loan account number[protected]; the emi was due for rs. 3328 on 29th march 2020. However, i could not pay the same as insufficient balance so i paid the same dated 07th april 2020.

          Bank has charged me rs. 531 as autopay return fees. I request to reverse the same, if required they can charge interest for the same instead of return fees so much on this small dues.

          Regards,
          Amit mundra
          Aug 12, 2021
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          May 07, 2020
          HDFC Bank Customer Care's response
          Dear Customer,

          owing to your relationship with the Bank we have arranged to reverse the payment return fee of Rs.450 levied in April 2020 statement. On successful reversal the credit shall reflect in the next billing statement. We wish to inform that the corresponding GST remains payable. The reference number for your request is [protected].

          -Nadia
          HDFC Bank Customer Assistance
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            V
            Vithal Budhe
            Apr 29, 2020
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            Address: Ashapura apts ,sector 1, ghansoli

            Was charged randomly rs 764.04 on 28rd April with no transaction ref number and in the transaction description, it shows

            "MCTF 22/04 512967XXXXXXXXX9674 prague.

            Please check and process my refund. My account details are given below.
            +1 photos
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              O
              Onkar Chattoraj
              Apr 29, 2020
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              Address: Hdfc bank, Kharghar

              I got a message that 999 rs got charged on my credit card at 22:11:41 Hrs on 28.04.2020. I haven't used the card at all on 28.04.2020. Need an immediate reply and refund of this amount.
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                R
                Rohitmishra1982
                Apr 28, 2020
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                Dear sir,

                I have been following for last two months for my application number[protected] through email and also communicating with customer care but not getting my refund of rs 21713

                There is no response and I am fed up

                Rohit
                [protected]
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                  H
                  hkmtc
                  Apr 28, 2020
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                  The hdfc bank has put a hold on my funds of rupees 1166 as mi revenue hold through gefu, ac number is
                  Account number: 50100*53475
                  Ifsc: hdfc0000152
                  Branch: devendra nagar raipur
                  The customer service is not able to give any info on this.
                  First of all it's hard to reach customer service because it takes a alot of time and the ivr options are very difficult and tricky to navigate, after all the effort the customer service is not helpful
                  +1 photos
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  May 08, 2020
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We would like to inform you that there are outstanding charges on your account to be recovered. Hence we request you to maintain sufficient balance in your savings account or transfer the same so that the charges can be recovered. For further assistance on the outstanding charges, we request you to visit your account branch.

                  -Zubin
                  HDFC Bank Customer Assistance
                  Verified Support
                  May 14, 2020
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We have checked our records and confirm that the charge of Rs. 1, 116.90 levied to your account pertains to ACH debit return.

                  In terms of Clearing guidelines, issued by RBI, the clear fund's balance available in the account at the beginning of the day would be considered for the purpose of ACH(s) received in the clearing. We note that in your said account, the clear fund's balance at the time of presentation of the said ACH(s), was not sufficient to cover the ACH(s) received in the clearing.

                  Therefore the ACH(s) was returned due to insufficient funds and the corresponding charges for ACH(s) dishonor were levied to your account. Kindly note that these charges attract GST as applicable.

                  We advise you to maintain sufficient clear funds balance in the account in the future, at the time of issuance of the ACH(s), to avoid the ACH(s) return charges being levied to your account.

                  For further assistance, you may click on https://bit.ly/2Lzhyn3 to submit the details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                  -Zubin
                  HDFC Bank Customer Assistance
                  May 16, 2020
                  Updated by hkmtc
                  While I today check my statement balance showing balance of Rs -2954. Till date im not received refund which are you commitment.
                  Very Bad Experience with HDFC bank. Today I feel not comfortable for banking with HDFC. They are charges very huge amount penalty.

                  Please suggest how to maintain Minimum Balance in Account current situation Covid 19.Right now, 2 to 3 months I am not in the condition that I do the minimum balance in the account.
                  Kindly Note if not get solution of my query in time. I'm going to close my account.

                  Please give me clarify why my account in -2955. And I'm not going to pay this penalty.
                  Kindly threat this matter as urgent.
                  Also request to you Please support.

                  May 16, 2020
                  Updated by hkmtc
                  https://twitter.com/HDFCBank_Cares/status/[protected]?s=19
                  May 16, 2020
                  Updated by hkmtc
                  Please Note...
                  1. Suggest how to maintain Minimum Balance in Account current situation Covid 19.Right now, 2 to 3 months I am not in the condition that I do the minimum balance in the account.
                  2.I'm not going to pay this penalty.

                  Kindly Note if not get solution of my query in time. Than suggest account closer process... Because I'm depend in salary...
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                    H
                    hkmtc
                    Apr 28, 2020
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                    The hdfc bank has put a hold on my funds of rupees 1166 as mi revenue hold through gefu, ac number is
                    Account number: [protected]
                    Ifsc: hdfc0000152
                    Branch: devendra nagar raipur
                    The customer service is not able to give any info on this.
                    First of all it's hard to reach customer service because it takes a alot of time and the ivr options are very difficult and tricky to navigate, after all the effort the customer service is not helpful
                    HDFC Bank customer support has been notified about the posted complaint.
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                      A
                      Abhilash Thakral
                      Apr 28, 2020
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                      Address: Adarsh Nagar Street No 7 Fazilka

                      I have bought my iphone11 with hdfc bank debit card on 20/12/2019 in amayra gadget store ludhiana. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in store, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 29, 2020
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                      -Anay
                      HDFC Bank Customer Assistance
                      Apr 29, 2020
                      Updated by Abhilash Thakral
                      I don't have any Reference Number
                      I don't have any Reference Number
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                        V
                        Vidhi Joon
                        Apr 29, 2020
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                        I bought an iPhone at an iworld store and payed using my HDFC debit card in full on 2nd December 2019. I was promised 6000 cashback on the 69000 I payed for the iPhone which was to be credited within 120 days of the it's been time but I haven't received the money in my account the card I used was a rupay debit card. I have attached the receipt along with the complaint please see to that issue.
                        +1 photos
                        HDFC Bank customer support has been notified about the posted complaint.
                        Apr 29, 2020
                        Updated by Vidhi Joon
                        My complaint is not resolved
                        Verified Support
                        Apr 30, 2020
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We can help you with that. Please click on https://bit.ly/2Lzhyn3 to submit the offer details along with the complete concern. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                        -Anay
                        HDFC Bank Customer Assistance.
                        May 03, 2020
                        Updated by Vidhi Joon
                        I have already don't that but there was no reply I can send you screenshots also
                        May 14, 2020
                        Updated by Vidhi Joon
                        Please the customer service is unreachable by all forms now tell me how to receive the cashback
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                          R
                          Roger spidey
                          Apr 28, 2020
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                          Hi,.
                          We all know that we are facing very difficult situation due to lock down.. But all the hdfc bank are asking the employees to be workaholic at this lockdown situations...in fact they are concerning about only the business and not the humanity... Employees going to office at this lockdown period itself a very big challenges. The company had been forcing the employees in an in human way. At this time asking all the employees to do more number of targets like fd and rd which is totally unacceptable... People are not machines... Humanity is first and then comes next.. So it would be better if the bank not force the employees to be workaholic and the targets shouldn't be considered as an vital one at this lockdown period.. Hope u will also understand the humanity level since you are a human.. Jai hind.
                          HDFC Bank customer support has been notified about the posted complaint.
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                            gnanasekar ravilla
                            from Hyderabad, Telangana
                            Apr 28, 2020
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                            My account number is [protected] is shown mi revenue hold through GFU.wat is that amount please clarify me customer service not responding and please remove in my account if any NACH facilities
                            +1 photos
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                              Z
                              ZishanKhan0310
                              Apr 28, 2020
                              Resolved
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                              Resolved

                              I have bought my i phone 11 with hdfc bank debit card on 21/12/2019 from i pearl store, naranpura, ahmedabad, gujarat. As mentioned by hdfc bank (To receive cashback of 6000 within 90 days from the transactional month end) i haven’t received my cashback till now, it is more than 90 days.. Hope this issue gets resolved and cashback will be credited as soon as possible
                              +2 photos
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              May 09, 2020
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              Due to the prevailing COVID19 pandemic situation, you may experience a delay in receiving your eligible cashback.

                              Rest assured, for eligible transactions, cashback disbursements will be done within 30 days post the situation normalizes.

                              We request your patience and support under these unprecedented circumstances.

                              -Nadia
                              HDFC Bank Customer Assistance
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                                R
                                RadioKaran
                                Apr 28, 2020
                                Resolved
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                                Resolved

                                Hi, i have got my salary account in hdfc bank and they have deducted 581 rs from my account as a mirevenue hold, because i withdrew money from other bank's atm.
                                Now we all know it's a tough time, and lockdown period. And there is no hdfc atm in one km radius from my home.
                                So we can not roam freely.

                                Now, as a responsible citizen, what do you expect? Should i find hdfc bank, or should i use the nearest atm?

                                I used nearest atm for my needs. And i am sure if lockdown extends, i have to do it again.
                                There is no choice i have.

                                In short i request you to please return my money. It's not like i did it willingly, it was an emergency for me.

                                Please consider my complaint/request.
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 29, 2020
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                -Anay
                                HDFC Bank Customer Assistance
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                                  M
                                  Mahesh Nalanagula
                                  from Vasai-Virar, Maharashtra
                                  Apr 28, 2020
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                                  Address: 522529

                                  Low I got a message from hdfc bank, used at amazon Rs999, without otp/authorisation.

                                  Please help me out to get my money back, since I have not used my card today.
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                                    P
                                    Pranalish
                                    Apr 28, 2020
                                    Resolved
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                                    Resolved

                                    I had purchased iphone 11 from apple store on 31st december 2019 using my hdfc bank debit card, at the time of purchase there was a offer from bank for 6000 cash back after 120 days. But its been more than 120 days and i haven't received the cashback yet in my account, if the bank cannot process the services they extent then why should they bring on such scheme. When will i get my refund
                                    May 29, 2020
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 28, 2020
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete cashback details. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                    -Anay
                                    HDFC Bank Customer Assistance
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                                      A
                                      aman rako
                                      Apr 28, 2020
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                                      Resolved

                                      Sir i had ordered 2 product from Amazon.but Amazon refunded my money on 04/04/2020. But hdfc bank not credit that money into my credit card plz help me.
                                      I have Amazon refund reference no also for
                                      Both product .
                                      017987 and another one is
                                      011063
                                      Plz sir help me and today is 28/04/2020
                                      Plz sir do something for me.
                                      +1 photos
                                      Aug 15, 2021
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 29, 2020
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the transaction details. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                      -Anay
                                      HDFC Bank Customer Assistance
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                                        cheUriBuddy
                                        Apr 28, 2020
                                        Resolved
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                                        Resolved

                                        Address: bangalore

                                        My money was deducted on 27/04/2020 with the sum of 590 twice that is a total of 1180. Without any notifications which are not at all valid.
                                        This was known to me when i was going through my bank statement and when i wrote a mail and phone i did not receive anything useful. And automatic mail was generated stating it will take 12-15 days for an official to look into it.
                                        And ive already applied for the moratorium facility provided by IDFC BANK in which i have my loan account which was activated and this HDFC bank account is the ECS account for the loan account.This is nlt the way to take money from people during this hard time.
                                        +1 photos
                                        Aug 7, 2021
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        May 09, 2020
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        We are looking into your query vide reference number[protected] and will respond to you shortly. Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff for customer service. There may be therefore be some delay in responding to your queries and complaints via PhoneBanking, email support and social media channels. We request your patience and support under these unprecedented circumstances.

                                        -Nadia
                                        HDFC Bank Customer Assistance
                                        Dec 12, 2022
                                        Updated by cheUriBuddy
                                        Haven't received any response and resolution till now
                                        Haven't received any response and resolution till now
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