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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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HDFC Bank reviews & complaints page 439

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A
anu231183
Apr 27, 2020
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First time my feb hdfc charge 2500 membership charge on my card 9566 last 4 digit, feb 15 bill
i try to conect custumer care service many time no person wil attend me, and then i pay all due amount as per due date, now i want revert from hdfc bank soon
first time i got charges from my credit card, its amount too high, not buddy concern me before that
...
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    A
    anu231183
    Apr 24, 2020
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    Address: paschim vihar

    I have bought my iphone11 with hdfc bank credit card on 26/1/2020 in apple iphone delhi. As mentioned by hdfc bank (To receive cashback of 6000 within 120days from the transactional month end) i haven’t received my cashback till now,. I have asked in apple iphone, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
    +1 photos
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 27, 2020
    HDFC Bank Customer Care's response
    Dear Customer,

    Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share the required details along with the last four digits of your credit card no., offer details, transaction details, and complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

    -Preethi
    HDFC Bank Customer Assistance
    Apr 27, 2020
    Updated by anu231183
    already done
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      P
      Param Kothari
      Apr 24, 2020
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      I had bought my Iphone XR in the last week of December through HDFC credit card as there was an offer of 10 percent cashback it. I was told that I will receive a cashback within 90 days of the purchase m. It has been 4 months, I haven't received my cashback yet. Please look into this as soon as possible. Thankyou
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        B
        bhuvneshkumar
        Apr 24, 2020
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        Address: Gurgaon

        I got a message from amazon1258399 that I have spent 999 via credit card without pin .but I have not used .please help me out asap
        Thanks
        Bhuvnesh kumar
        Email I’d:- [protected]@gmail.com
        +1 photos
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          M
          Apr 24, 2020
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          Address: HAWARES GREEN PARK D-3/306, PLOT NO-15 SECTOR-22 CITY KAMOTHE, TALUKA PANVEL DISTRICT RAIGARH

          We regret to inform you that we could not complete your transaction. For more details, please contact your nearest HDFC Bank Branch, or our PhoneBanking service. You can also write to us at : https://leads.hdfcbank.com/applications/webforms/apply/HDFC_CustomerCenter/Custo...
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            K
            Keith Veigas
            from Mangalore, Karnataka
            Apr 24, 2020
            Resolved
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            Resolved

            Customer id: [removed]

            Registered mobile number: [removed]

            Dear sir/mam,

            I had done transaction using debit card ending 4600 on various platforms, these transactions got cancelled since the orders couldn’t be fulfilled due to covid19, hence the company reversed the payment& asked me to wait for 7-10days for it to reflect in my bank account, now its more than 27days in some case still the refund money hasn’t reflected in my bank account in spite of it being processed, i have every details possible and confirmation email that refund has been processed from their end, i also contacted the branch a few weeks back to verify and have provided every details to track the refund including arn number for reverse payment but haven’t got any response, the payment gateway gave confirmation about successful refund issue from their end (Email attached), also i have attached my bank statement till today, please verify:

            Please note, the refund has been issued by both flipkart and med life for all 4 orders, also arn no, bank reference number i have received from the payment gateway, for refund mentioned below, but the reversed amount has not yet reflected in my bank account.

            1. Order or8911qeb-001a on medlife (Refund issued)

            Refund amount pending to reflect in bank: 1039rs (Partial pending)

            Arn no: 85215220081011405901179

            Payment gateway: tpsl/paynimo

            Transaction id: [protected]

            Bank reference id: [protected]

            Merchant transaction id: mlor8911qeb001a5c1

            Unique transaction id : eulfc78nojhdrchv3mp

            Transaction date:14/03/2020

            Transaction amount: 2927.26

            Medlife reference id: 25281275

            Refund date/amount:21/03/2020/ 1888.26 (Received in bank account)

            Refund date/amount:24/03/2020/ 1039.00 (Not received yet)

            2. Order or8911qeb-006a on medlife (Refund issued)

            Refund amount pending to reflect in bank: 1035rs (Complete)

            Arn: 85215220109015206549796

            Transaction id: [protected]

            Bank reference id: [protected]

            Merchant transaction id: mlor8911qeb006a1c1

            Transaction date:21/03/2020

            Transaction amount: 1035.0

            Medlife reference id: 25803067

            Refund date/amount:15/04/2020/ 1035.00 (Not yet received)

            3. Order od[protected] on flipkart via

            Payzapp (Refund issued)

            Refund amount pending to reflect in bank: 1199rs (Complete)

            Transaction date:19/03/2020

            Transaction amount: 1199.0

            Reference numbers:[protected]

            Bank transaction id :[protected]ef24pa3

            Refund date/amount:01/04/2020/ 1199.00 (Not yet received)

            4. Order or8911qeb-008a on medlife (Refund issued)

            Refund amount pending to reflect in bank: 380rs (Partial)

            Arn no: 85215220100014939484214

            Payment gateway: tpsl/paynimo

            Transaction id: [protected]

            Bank reference id: [protected]

            Merchant transaction id: mlor8911qeb008a3c1

            Transaction date:23/03/2020

            Transaction amount: 570.00

            Medlife reference id: 25672581

            Refund date/amount:07/04/2020/ 190.00 (Received)

            Refund date/amount:22/04/2020/ 380.00 (Not received yet)

            I had written to [protected]@hdfcbank.com with following case id, not received any response yet

            :[protected],[protected],[protected],[protected],[protected],[protected]
            [protected] they replied once but no update

            Ingram grivience number:1992266

            Along with this email i have attached

            1. Filled card holder dispute form with email confirmations.

            2. Updated bank account statement.

            Please verify the same.

            Thank you
            +5 photos
            May 19, 2020
            Complaint marked as Resolved 
            THE REFUND AMOUNT IS BACK TO MY ACCOUNT
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            May 14, 2020
            HDFC Bank Customer Care's response
            Dear Customer,

            We understand that you have also raised your concerns at HDFC Bank Support Vide reference Number[protected] and you will receive a response from them to your e-mail ID.

            Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff. Under the circumstances, there may be a delay in our response. Please bear with us. In case of any urgent queries or requests you may also use our NetBanking and Mobile Banking services.

            -Zubin
            HDFC Bank Customer Assistance
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              H
              Hanumant Midgule
              Apr 24, 2020
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              Address: Mumbai

              Received call from hdfc bank for continuing credit card service with them from [protected]. After saying I want to discontinue the service he used abusing language and disconnect the call.
              How can they use such abusing language to the customer which not interested to continue the service at all.
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                L
                LAXMI GANAPATHI
                Apr 24, 2020
                Resolved
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                Resolved

                The hdfc bank has put a hold on my funds of rupees 2839 as mi revenue hold through gefu, ac number is
                Account number: [protected]
                Ifsc: hdfc0004170
                Branch: husnabad
                The customer service is not able to give any info on this.
                First of all it's hard to reach customer service because it takes a alot of time and the ivr options are very difficult and tricky to navigate, after all the effort the customer service is not helpful
                +1 photos
                Aug 8, 2021
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                May 14, 2020
                HDFC Bank Customer Care's response
                Dear Customer,

                We would like to inform you that there is an outstanding charge [AMB, Insta alert etc...] on your account to be recovered.

                Hence we request you to maintain a sufficient balance in your savings account or transfer the same so that the charges can be recovered.

                For further assistance on your outstanding charges, we request you to visit your account branch.

                -Zubin
                HDFC Bank Customer Assistance
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                  M
                  mamoon1
                  Apr 24, 2020
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                  I had done a recharge of 7697 through my debit card i requested for the refund from the company .I received sms from the company that my fund have been credited but it is not yet credited in my account.
                  +1 photos
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                    I have provided all the possible proof and details of refund still you have not credited the amount in my account. Please look into the matter.
                    On 4th april 2020 i received refund of rs. 8170/- in my credit card but the same is not reflecting in my account.
                    Arn number of refund is as follows

                    Acquired reference number: 75503720096039297964215
                    Arn is the proof that payment has been made and it is passed...
                    +2 photos
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                    S
                    sushsh
                    Apr 24, 2020
                    Resolved
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                    Resolved

                    Hello team,

                    I have purchased an iphone 11 128 gb from imagine store at mgf metropolitian mall, m g road, gurgaon on 14th dec 2018. I had opted for 6 months hdfc no cost emi which offered me 6000 rupees cashback within 3 months.
                    It has been more than 3 months now and i have not received any cashback.
                    Request you to credit the amount as promised.

                    Please find below additional details:

                    Invoice no: ggn1909pi0385
                    Invoice date: 14th dec 2019.
                    Model: mwm22hn/a iphone 11, 128gb white
                    May 30, 2020
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 26, 2020
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                    -Anay
                    HDFC Bank Customer Assistance
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                      S
                      Sumeet Kumar Bhandari
                      Apr 23, 2020
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                      Dear team,

                      Please check, i have opted for morotorium for my car loan instalment. My car number is pb10hd7785. My instalment is deducted from my savings account. I have opted to not to deduct the same. Refer screen shot attached with the pic.

                      Kindly find this through car number. Not sharing account details for security reason. Call me if required in other detail. Even after banks confirmation i will refund back the deducted emi on 17th. I still not recived any penni. Refer screen shot.

                      Regards
                      Sumeet kumar
                      [protected]
                      +1 photos
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                        V
                        vikas_chopra76
                        Apr 23, 2020
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                        Monotorium enabled without permission and received bill of Rs. 65000 which is not spend by me.ans moreover ask pay immediately, tried customer care so many times and paid Rs. 20000 already so that there will not be any dispute later on and also levied late fees also unnesseaey kindly call back and solve this on urgent basis as I have never had any dispute with HDFC CC always pay my bills on time. Tree times I said no no for moratorium still they enabled it ams don't know why they are asking for Rs. 64500/
                        May 29, 2020
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 28, 2020
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We wish to inform you that all HDFC Bank Credit card customers who were regular in their payments on or before 01 Mar 2020 and unable to make any payments from 01st Mar 2020 to 31st May 2020 will be automatically made eligible for the moratorium. Customers need not take the pain to call the Bank or send any email / SMS confirmations to the Bank to avail moratorium on Credit Card dues. Credit card customers with Autopay option active for payments can use NetBanking/MobileBanking to switch off their Autopay Instruction. Your EMIs if any, on your credit card will be automatically deferred to Jun'20 onwards. Post the moratorium period, your Autopay will be automatically enabled / reinstated by us so that your scheduled payments are back on track. You have complete discretion to either take advantage of the moratorium or to continue with your scheduled payments. Your credit card statement / Insta Jumbo Loan statement, will carry the total amount due and on non payment of the due, the customer would be deemed to have availed of the moratorium benefit. However we wish to advice that you continue to pay your dues in order to avoid interest charges. Hence the choice to avail the moratorium is purely voluntary with applicable interest charges. Minimum card dues along with accrued interest during the moratorium will be liable for payments post the moratorium period. For further information, please refer to the FAQs by clicking this link: https://bit.ly/3aB0TYT

                        -Nadia
                        HDFC Bank Customer Assistance
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                          S
                          SONUKUMAR DSK
                          Apr 23, 2020
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                          Resolved

                          Hello,

                          My name is sonu ashoklal lakhwani, hdfc ac number - [protected], member id[protected], my account showing negative balance of ₹2219.07 for mirevenue hold through gefu, kindly revert this and provide my pending balance back in my account as i have done no such transaction. Because of negative balance i my afarid o[censored]sing my account.
                          +1 photos
                          Aug 8, 2021
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 30, 2020
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          Please note we have shared the details of your query with the concerned team who would get in touch with you shortly. Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff. Under the circumstances, there may be a delay in our response. Please bear with us. In case of any urgent queries or requests you may also use our Net Banking and Mobile Banking services.

                          -Nadia
                          HDFC Bank Customer Assistance
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                            K
                            KRISHNADAS C
                            from Bengaluru, Karnataka
                            Apr 23, 2020
                            Resolved
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                            Resolved

                            I did not select one assist on my credit card but the amount debited from my account pls refund the amount by cancel that one assist fee and do needful pls dont recomend these types of fees without knowledge of customer. I did not understand the situation i can't able to connect your customer care so pls do refund the amount fastly and dine before 10/05/2020 do update the statement
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            May 13, 2020
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We understand from your post that your query pertains to the One Assist program enrolled on your card account. We request you to contact the below-mentioned numbers to cancel One Assist Program. India Toll-Free No. –[protected] Alternate No. –[protected] or write to [protected]@one assist.in

                            -Zubin
                            HDFC Bank Customer Assistance
                            Dear Krishna, We are sorry for the inconvenience caused. Kindly share your Membership Details or registered contact number on this link: http://survey.webengage.com/ws/~1qq44ps and we will assist you - Swarali, Team OneAssist.
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                              M
                              M S Enterprise
                              Apr 23, 2020
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                              Resolved

                              Dear team,

                              I opened a new current account in your talcher branch hdfc bank on 4th april but till date i didn't received the welcome kit. As a requested to you please let me know when i received my welcome kit in my home address. Welcome kit dispatch message not received yet. I go to branch but your representative was told due to corona virus the welcome kit delayed for despatch. I already inquiry in postal and courier there was no welcome kit.
                              Regards
                              M s enterprises
                              Mob no - [protected]
                              May 24, 2020
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 23, 2020
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                              -Anay
                              HDFC Bank Customer Assistance
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                                Deepak227
                                from Gurgaon, Haryana
                                Apr 23, 2020
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                                This is to inform you that i've been wrongly charged by hdfc bank for my card ending with 7713.

                                2950rs charged of annual fees being showing on my statement even though my card was free lifetime...

                                Seriously, relationship with hdfc bank has not been so good so far..

                                Their executive told me before applying credit card, that credit card would be lifetime free, you don't need to pay a single annual fees..

                                Then why i'm being showing 2950rs annual fees, which is wrongly by all means.

                                1st hdfc bank, charged me 589 rs for not reason,

                                Now, hdfc cc department, deliberately charged me 2950..

                                Either they have to waived off this amount or i'm going to end my relationship with hfdc..

                                Because so far hdfc service is not good at all.

                                Below i'm attaching screenshot of lifetime free card...

                                Also i applied thru netbanking, on my netbanking page, it clearly showing lifetime free credit card if i apply before 30 nov, 19..

                                I'm not expected such services from company like hdfc...

                                Kindly inform them to reverse that such amount which they never admitted to charge..
                                +1 photos
                                Aug 5, 2020
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                May 04, 2020
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We would like to inform that the Regalia credit card will attract a nominal renewal fee, considering the features and benefits available with the card. The initial year fee will be auto reversed when your card usage spend during the first 120 days exceeds Rs.600000. Our records indicates that you have not fulfilled the spend requirement. Hence the Membership Fee has been levied on your card account. However, further the renewal fee will be auto reversed when your card usage spend during the previous 12 months period exceeds Rs.3, 00, 000.00. We request you to use your credit card for the aforesaid spend limit to get the renewal fee waiver on future renewals.

                                -Nadia
                                HDFC Bank Customer Assistance
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                                  Vaidheeswaran M
                                  Apr 23, 2020
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                                  Hi team,

                                  I have received the following sms from hdfc bank.

                                  Dear customer mandate reference no: hdfc00000000xxxxxxxx issued to bharti axa life insurance co. Ltd with value of rs. 60000.00 and frequency adho is received today for processing.in case of any issue please get in touch with your branch.

                                  I have not given any request & how come i am getting such messages and due to covid - 19 lock-down i am able to contact the bank

                                  Please rectify this and revert with immediate action.

                                  Thanks
                                  +1 photos
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 23, 2020
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                  -Anay
                                  HDFC Bank Customer Assistance
                                  Apr 24, 2020
                                  Updated by Vaidheeswaran M
                                  Hi Team,

                                  I have received the following SMS from HDFC bank.

                                  Dear Customer Mandate reference no: HDFC[protected] issued to BHARTI AXA LIFE INSURANCE CO. LTD with value of Rs. 60000.00 and frequency ADHO is received today for processing. In case of any issue please get in touch with your branch.

                                  I have not given any request & how come I am getting such messages and due to COVID- 19 lock-down I am able to contact the bank

                                  Please rectify this and revert with immediate action.

                                  My registered mobile no. is [protected] and email id is [protected]@gmail.com

                                  Thanks,
                                  Vaidheeswaran

                                  Apr 24, 2020
                                  Updated by Vaidheeswaran M
                                  Hi Team,

                                  I got a SMS today stating below

                                  ACH Debit mandate registered for Rs. 60000 /- in A/c No.XXXXXXXXX00754 for BHARTI AXA LIFE INSURANCE CO.LTD with UMRN No.HDFC[protected].

                                  I didnt understand, kindly revert
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                                    pranit darekar
                                    Apr 23, 2020
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                                    Address: C 902 nature glory phase 2, Opp ozon valley parsik nagar

                                    Ii had homeloan with pnbhousing before 2 year while taking homeloan they give me HDFC life insurance but still they doesn't provide insurance document.
                                    +2 photos
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                                      Sharad1213
                                      Apr 23, 2020
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                                      Account Holder: SHARAD SHANKAR JHA
                                      Account Number: [protected]
                                      IFSC: HDFC0004369
                                      Branch: ASYST PARK SECTOR V
                                      MMID:9240223
                                      Hdfc bank has put a hold on my saving account of rs 725 as Mirevenue hold through gefu.
                                      I want my money asap
                                      +1 photos
                                      Apr 23, 2020
                                      Updated by Sharad1213
                                      Still not resolved
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