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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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HDFC Bank reviews & complaints page 439

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A
Aasheesh Vats
Apr 25, 2020
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I purchased iphone 11 on 26th dec 2019 and was told to get a cashback of 6000₹ within 120 days of purchase.
Today is the last day and i’m yet to receive the cashback.
I tried reaching out to reliance digital from where i purchased it but they said it should be resolved by the bank only as it was bank offer.
Let me know the issue and try to resolve it asap.
May 8, 2020
Complaint marked as Resolved 
HDFC resolved my complaint and posted the cashback after reaching them out at [email protected] with details.
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Apr 25, 2020
HDFC Bank Customer Care's response
Dear Customer,

Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via email.

-Bejoy
HDFC Bank Customer Assistance
Apr 27, 2020
Updated by Aasheesh Vats
Where can I find the reference number ?
May 08, 2020
Updated by Aasheesh Vats
Cashback posted, thank you HDFC.
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    R
    Rajashree NagDas
    Apr 25, 2020
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    Resolved

    Alert:rs.129.00 spent via credit card xx9494 at amazon1258399 on[protected]:21:14:47
    I can't understand without my prior knowledge someone has used my card details in amazon that is also without any otp notification. Pls solve the problem and i want the above mentioned amount to be credited in my account. It is a serious issue, if not solved i will block my card and will making further payment of my outstanding dues.
    Thanks and regards.
    May 26, 2020
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Apr 25, 2020
    Updated by Rajashree NagDas
    If not solved will stop making further payment of outstanding dues
    Verified Support
    Apr 25, 2020
    HDFC Bank Customer Care's response
    Dear Customer,

    Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share with us your complete concern along with the transaction details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

    -Anay
    HDFC Bank Customer Assistance
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      R
      Rupa barodia
      Apr 25, 2020
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      Requesting you to kindly change my Relationship manager in Hdfc bank Jhansi.
      As soon as possible.
      Actually a number of times my RM has started talking to me rudely n talks very badly.
      We are prone customers and if we have any query how come they talk n reply so arrogantly.
      Pls understand my prob and change my RM.
      PLEASE
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        M
        mudgilkamal
        from Mumbai, Maharashtra
        Apr 25, 2020
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        Resolved

        Hi,
        I am kamal sharma policy holder of hdfc pro growth plus no[protected], i am also an account holder in hdfc bank with account number - [protected].
        I am writing in regard to inform you that i have been cheated by hdfc life with my policy and i want my money back with interest and the inconvenience caused and i request to to do this on top priority.
        I am writing this in detail as i am a student and was unaware about the lies that were told to me when i went open a savings account with hdfc bank and never wanted all these problems in my life with worrying about the insurance policy and the money which i am losing in this and now the company is harassing me by calling ten times a day to make the payment second time which i am not going to do. All the details that are mentioned in the policy that i am in administration and i am a consultant with annual income of 5, 00, 000 are all misleading by your so called agents or financial consultants. Just refund my money or else i will have to close all my accounts and fixed deposits, credit cards and also by the way i am a preferred customer and the negative publicity from my mouth for the rest of life and the complete story on the social media say instagram, facebook, twitter etc.
        Please respond as soon as possible
        Thanks
        Aug 6, 2021
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Hi, kindly inform the customer to address any unresolved concern of policyholder kindly inform the policyholder to write to us at [protected]@hdfclife.com from registered email id.
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          A
          Abrar Raakin’s
          Apr 25, 2020
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          Address: Flat no 110 yerramukkapalli kadapa

          I have bought my iphone11 with hdfc bank debit card on 09/01/2020 in reliance digital kadapa as mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in reliance digitals they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible
          +1 photos
          May 29, 2020
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Apr 25, 2020
          HDFC Bank Customer Care's response
          Dear Customer,

          Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

          -Anay
          HDFC Bank Customer Assistance.
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            S
            sankalpthakur
            Apr 24, 2020
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            I purchased an iPhone 11 from iNSPiRE Indore on 8th December 2019 with an HDFC debit card. The Rs6000 cashback is not yet received.
            I tried to contact bhopal office through email but received no response. It has been 2 weeks already. Kindly look into it
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              M
              monikanyra
              Apr 24, 2020
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              Cash back
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                A
                Avijit Burman
                Apr 24, 2020
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                Address: Burdwan

                My id number loss plz take a id number
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                  A
                  Avijit Burman
                  Apr 24, 2020
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                  I take a cradit card. In 2005 and 2006. I pay instalment but amonut not redues. I stop ppayment and I now continue tha card and payment. Bank
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                    S
                    Shammanish
                    Apr 24, 2020
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                    Address: Chennai

                    I Did Not Ask ONE ASSIST MFEE so how can deduct Rs, 1899 / - without my consent from my card. better refund my money Rs. 1899 / - which has been deducted from my card on 14, 04, 2020 immediately and cancel this subscription or plan from my card. I don't need it.
                    +1 photos
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                      K
                      krishnanyra
                      Apr 24, 2020
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                      I have done payment through HDFC Credit card via Payzapp to the merchant M/S SAI Tyre Banglore IND was successfully done and amount was debited from my HDFC credit card too but neither merchant's account was credited nor amount refunded in my account ever.
                      it's been almost 9 months completed to my complain in which i have provided each & every document requested by HDFC Bank.
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      May 05, 2020
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We have reviewed your comments expressed and request you to write to cc.[protected]@hdfcbank.com along with the transaction details and proof of non-receipt of payment from the merchant to enable us to assist you.

                      -Nadia
                      HDFC Bank Customer Assistance
                      May 06, 2020
                      Updated by krishnanyra
                      Hi,

                      Payment done from my side but merchant not received/deny to received payment, and provided account details which was of HDFC. also visit to his branch to HDFC Bank, and discussed to branch manager for this transaction but as per branch manager, merchant not received same amount.

                      What can you do regarding this transaction please.

                      Thanks & Regards,
                      S.K Yadav
                      May 22, 2020
                      Updated by krishnanyra
                      Now making a finance charge by HDFC bank credit card.
                      Please help me.

                      Thanks & Regards,
                      S.K Yadav
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                        L
                        Lokeswar Reddy Byni
                        Apr 24, 2020
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                        Resolved

                        Address: P9, PRABHAVATHI WOODS, 7TH CROSS ST,

                        We are unable to liquidate your fixed deposit since the source account from which your fd was originally booked is closed/blocked. Please visit your hdfc bank branch for liquidating the fixed deposit.

                        There is employee available to reply my query and no option to get the amount.

                        Due to lockdown effect, no one available for reply and they blocked my amount simply.

                        Bank people should notify, if they are taking such actions, in locking period how can i get my money and utilize for treatment.
                        May 25, 2020
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 24, 2020
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                        -Anay
                        HDFC Bank Customer Assistance
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                          P
                          puneetbhuntal
                          Apr 24, 2020
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                          Address: 383 ADARSH NAGAR MODEL TOWN PANIPAT

                          I took a personal loan from hdfc bank a few years ago. I was able to pay my loan at the emi time, but 1 year ago, some of the family's problems did not pay their loan emi. My loan emi would have been pay from my axis bank account. But hdfc has held my hdfc bank saving account.ac. No is [protected]. I made a lot of requests from the bank please removed the hold from my bank account. I was already pay my pending emi with interest. But they did not remove the hold from the account.

                          I am neither able to send money or get money from anyone because of my bank account held. I'm also having a lot of trouble getting into my everyday household expenses.

                          At this time, situation is very critical due to lockdown. I am not able to do money from any other account. So that i am not able to meet my daily needs. I request to you that. Please remove held from my account. So that i can complete my essentials and your emi has also been successful in time.
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 25, 2020
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                          -Anay
                          HDFC Bank Customer Assistance
                          Apr 26, 2020
                          Updated by puneetbhuntal
                          i have no reference no. because already i am sent mail to HDFC complaint service but till time i have not receive any response from your side. so please help and solve my issue.
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                            A
                            anu231183
                            Apr 27, 2020
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                            First time my feb hdfc charge 2500 membership charge on my card 9566 last 4 digit, feb 15 bill
                            i try to conect custumer care service many time no person wil attend me, and then i pay all due amount as per due date, now i want revert from hdfc bank soon
                            first time i got charges from my credit card, its amount too high, not buddy concern me before that
                            ...
                            HDFC Bank customer support has been notified about the posted complaint.
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                              A
                              anu231183
                              Apr 24, 2020
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                              Address: paschim vihar

                              I have bought my iphone11 with hdfc bank credit card on 26/1/2020 in apple iphone delhi. As mentioned by hdfc bank (To receive cashback of 6000 within 120days from the transactional month end) i haven’t received my cashback till now,. I have asked in apple iphone, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
                              +1 photos
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 27, 2020
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share the required details along with the last four digits of your credit card no., offer details, transaction details, and complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                              -Preethi
                              HDFC Bank Customer Assistance
                              Apr 27, 2020
                              Updated by anu231183
                              already done
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                                P
                                Param Kothari
                                Apr 24, 2020
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                                I had bought my Iphone XR in the last week of December through HDFC credit card as there was an offer of 10 percent cashback it. I was told that I will receive a cashback within 90 days of the purchase m. It has been 4 months, I haven't received my cashback yet. Please look into this as soon as possible. Thankyou
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                                  B
                                  bhuvneshkumar
                                  Apr 24, 2020
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                                  Address: Gurgaon

                                  I got a message from amazon1258399 that I have spent 999 via credit card without pin .but I have not used .please help me out asap
                                  Thanks
                                  Bhuvnesh kumar
                                  Email I’d:- [protected]@gmail.com
                                  +1 photos
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                                    M
                                    Apr 24, 2020
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                                    Address: HAWARES GREEN PARK D-3/306, PLOT NO-15 SECTOR-22 CITY KAMOTHE, TALUKA PANVEL DISTRICT RAIGARH

                                    We regret to inform you that we could not complete your transaction. For more details, please contact your nearest HDFC Bank Branch, or our PhoneBanking service. You can also write to us at : https://leads.hdfcbank.com/applications/webforms/apply/HDFC_CustomerCenter/Custo...
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                                      K
                                      Keith Veigas
                                      from Mangalore, Karnataka
                                      Apr 24, 2020
                                      Resolved
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                                      Resolved

                                      Customer id: [removed]

                                      Registered mobile number: [removed]

                                      Dear sir/mam,

                                      I had done transaction using debit card ending 4600 on various platforms, these transactions got cancelled since the orders couldn’t be fulfilled due to covid19, hence the company reversed the payment& asked me to wait for 7-10days for it to reflect in my bank account, now its more than 27days in some case still the refund money hasn’t reflected in my bank account in spite of it being processed, i have every details possible and confirmation email that refund has been processed from their end, i also contacted the branch a few weeks back to verify and have provided every details to track the refund including arn number for reverse payment but haven’t got any response, the payment gateway gave confirmation about successful refund issue from their end (Email attached), also i have attached my bank statement till today, please verify:

                                      Please note, the refund has been issued by both flipkart and med life for all 4 orders, also arn no, bank reference number i have received from the payment gateway, for refund mentioned below, but the reversed amount has not yet reflected in my bank account.

                                      1. Order or8911qeb-001a on medlife (Refund issued)

                                      Refund amount pending to reflect in bank: 1039rs (Partial pending)

                                      Arn no: 85215220081011405901179

                                      Payment gateway: tpsl/paynimo

                                      Transaction id: [protected]

                                      Bank reference id: [protected]

                                      Merchant transaction id: mlor8911qeb001a5c1

                                      Unique transaction id : eulfc78nojhdrchv3mp

                                      Transaction date:14/03/2020

                                      Transaction amount: 2927.26

                                      Medlife reference id: 25281275

                                      Refund date/amount:21/03/2020/ 1888.26 (Received in bank account)

                                      Refund date/amount:24/03/2020/ 1039.00 (Not received yet)

                                      2. Order or8911qeb-006a on medlife (Refund issued)

                                      Refund amount pending to reflect in bank: 1035rs (Complete)

                                      Arn: 85215220109015206549796

                                      Transaction id: [protected]

                                      Bank reference id: [protected]

                                      Merchant transaction id: mlor8911qeb006a1c1

                                      Transaction date:21/03/2020

                                      Transaction amount: 1035.0

                                      Medlife reference id: 25803067

                                      Refund date/amount:15/04/2020/ 1035.00 (Not yet received)

                                      3. Order od[protected] on flipkart via

                                      Payzapp (Refund issued)

                                      Refund amount pending to reflect in bank: 1199rs (Complete)

                                      Transaction date:19/03/2020

                                      Transaction amount: 1199.0

                                      Reference numbers:[protected]

                                      Bank transaction id :[protected]ef24pa3

                                      Refund date/amount:01/04/2020/ 1199.00 (Not yet received)

                                      4. Order or8911qeb-008a on medlife (Refund issued)

                                      Refund amount pending to reflect in bank: 380rs (Partial)

                                      Arn no: 85215220100014939484214

                                      Payment gateway: tpsl/paynimo

                                      Transaction id: [protected]

                                      Bank reference id: [protected]

                                      Merchant transaction id: mlor8911qeb008a3c1

                                      Transaction date:23/03/2020

                                      Transaction amount: 570.00

                                      Medlife reference id: 25672581

                                      Refund date/amount:07/04/2020/ 190.00 (Received)

                                      Refund date/amount:22/04/2020/ 380.00 (Not received yet)

                                      I had written to [protected]@hdfcbank.com with following case id, not received any response yet

                                      :[protected],[protected],[protected],[protected],[protected],[protected]
                                      [protected] they replied once but no update

                                      Ingram grivience number:1992266

                                      Along with this email i have attached

                                      1. Filled card holder dispute form with email confirmations.

                                      2. Updated bank account statement.

                                      Please verify the same.

                                      Thank you
                                      +5 photos
                                      May 19, 2020
                                      Complaint marked as Resolved 
                                      THE REFUND AMOUNT IS BACK TO MY ACCOUNT
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 14, 2020
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We understand that you have also raised your concerns at HDFC Bank Support Vide reference Number[protected] and you will receive a response from them to your e-mail ID.

                                      Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff. Under the circumstances, there may be a delay in our response. Please bear with us. In case of any urgent queries or requests you may also use our NetBanking and Mobile Banking services.

                                      -Zubin
                                      HDFC Bank Customer Assistance
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                                        H
                                        Hanumant Midgule
                                        Apr 24, 2020
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                                        Address: Mumbai

                                        Received call from hdfc bank for continuing credit card service with them from [protected]. After saying I want to discontinue the service he used abusing language and disconnect the call.
                                        How can they use such abusing language to the customer which not interested to continue the service at all.
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