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HDFC Bank Complaints & Reviews

2.9
Updated: May 26, 2026
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HDFC Bank reviews & complaints page 445

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B
Brinda007
Apr 20, 2020
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Address: Ntt data services

The Bank has charged me Rs 885.00 for Depository charged which isn't used by me ever. Please take the needful action or let me know what needs to be done from my side.
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    karpagamviswa
    Apr 20, 2020
    Resolved
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    Resolved

    Address: 29,USMAN ROAD,RANGAN STREET,CHENNAI-600017

    In the atm during the withdrawal amount is debited after completing the primary steps but cash is not come out from the machine. I got a message that i have taken rs 6500 from my account.
    The following is the message i received:
    Alert:
    You've withdrawn rs 6500.00 via debit card *2749 at + kamarajar street on[protected]:09:08:39.

    But the cash was not dispensed by the atm. Please do the needful at this
    Lock down period each penny is important.
    May 25, 2020
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 22, 2020
    HDFC Bank Customer Care's response
    Dear Customer,

    I understand the inconvenience. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

    -Anay
    HDFC Bank Customer Assistance
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      B
      Brinda007
      Apr 20, 2020
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      Address: Nttdata services, coimbatore

      Date of incident-April 17-2020

      The Bank has charged me Rs 885.00 for Depository charges which isn't used by me ever.Please take the needful action or let me know what needs to be done my side.
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        D
        Dggulati
        Apr 19, 2020
        Resolved
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        Resolved

        I had bought one product thru my credit card dated[protected], and that product is offered by hdfc credit card cashback of rs. 5000/- with in 90 days of purchase. Its been more than 90 days and i havent received such cashback. I am not able to connect with customer care call of hdfc so i launch complaint on hdfc site dated[protected] but i havent received any revert from the bank as well. Please take an appropriate action. Further in case any detail required by bank can reply on my mail.
        Aug 7, 2021
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        May 15, 2020
        HDFC Bank Customer Care's response
        Dear Customer,

        We request you to provide us with the complete offer details received from the bank along with header and footer and the transaction details such as transaction date, merchant name, amount by clicking on https://t.co/N2sk0voO2e to enable us to assist you. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

        -Zubin
        HDFC Bank Customer Assistance
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          BEING SINGH
          Apr 19, 2020
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          I have bought my iphone11 pro with hdfc bank cerdit card on 11/01/2020 in apptronix batala. As mentioned by hdfc bank (To receive cashback of 6000 within 100 days from the transactional month end) i haven’t received my cashback till now, it is more than 100 days. I have asked in apptronix, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Apr 29, 2020
          HDFC Bank Customer Care's response
          Dear Customer,

          We request you to provide us with the complete offer details received from the bank along with header and footer and the transaction details such as transaction date, merchant name, amount by clicking on https://t.co/N2sk0voO2e to enable us assist you.Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

          -Nadia
          HDFC Bank Customer Assistance
          May 02, 2020
          Updated by BEING SINGH
          Send reference number
          May 08, 2020
          Updated by BEING SINGH
          The reference number is not showing. Can you please send it again.
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            J
            Jay74368
            from Patan, Maharashtra
            Apr 19, 2020
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            My name is jay parekh and i hold a saving account, credit card and multiple loans with hdfc bank, i would like to inform that i have a jumbo insta loan going on with the bank and the bank has created a dummy no ending with 9380 now let me tell you that i haven't opted for any moratorium and have infact paid the bill of 15225.26 on 17 th april, i have just disabled the auto pay because i pay every month manually, you can check your records, from the time i have taken this loan i have paid manually before 25th of every month so i just disabled the auto pay option thinking that when i am paying manually why should i keep this option as auto pay enabled and i have already paid the bill also because i dont want any kind of moratorium, today on 19th april 2020 i am getting a message that my moratorium has been availed and it will again be set up on auto pay from june and i will be liable to pay for the intrest of these 3 months but kindly check your records i have always paid manually and infact have already paid the current bill aswell, i dont wish to pay even a single penny of intrest towards the moratorium as i have not availed it, i want a call back from the senior management asap
            HDFC Bank customer support has been notified about the posted complaint.
            Apr 23, 2020
            Updated by Jay74368
            Whats happening with my complaint, are you guys not going to resolve this issue
            Verified Support
            May 15, 2020
            HDFC Bank Customer Care's response
            Dear Customer,

            You have complete discretion to either take advantage of the moratorium or to continue with your scheduled payments. In the event, if you do not wish to avail moratorium you can make the payment of total amount due within the payment due date to avoid levy of bank charges. For further information, please refer to the FAQs by clicking this link: https://bit.ly/3aB0TYT.

            -Nadia
            HDFC Bank Customer Assistance
            May 16, 2020
            Updated by Jay74368
            Hi Nadia,

            Did you read my complaint properly and you guys are responding after 22 days, i have just cancelled autopay and today on 16th May i am receiving a bill os Rs 0 to be paid, i had just cancelled the autopay why did you guys apply moratorium on my jumbo loan, reply quickly, dont reply after 15 days
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              J
              Jayesh Sartanpara
              Apr 19, 2020
              Resolved
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              Resolved

              Address: : 7 RANG NAGAR SOCIETY NEAR RAJ NAGAR SOCIETY AMROLI MAIN ROAD AMROLI CHORASI NEW KOSA ROAD N SURAT-394107 GUJ

              Hello sir,
              Though i did not allowed any emi charges, hdfc bank credit card department asking for offus emi charge..

              Card no: 5181 59xx xxxx 7135

              18/03/2020 igst-vps[protected]rate 18.0 -24 (Ref# 09999999980318008437615) 37.94
              31/03/2020 imps pmt[protected]Ref# 00000000000331007261976) 3, 977.00 cr
              18/04/2020 offus emi, int nbr:04, [protected] (Ref# 09999999980418007436699) 182.14
              18/04/2020 offus emi, prin nb:04, [protected] (Ref# 09999999980418007436681) 1, 747.05
              May 26, 2020
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 19, 2020
              HDFC Bank Customer Care's response
              Dear Customer,

              Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via email.

              -Bejoy
              HDFC Bank Customer Assistance
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                M
                Manali Gureja
                Apr 19, 2020
                Resolved
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                Resolved

                I have bought my iphone11 with hdfc bank debit card on 19/12/2019 from inspire store, indore. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked the store as well about it, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
                May 20, 2020
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 19, 2020
                HDFC Bank Customer Care's response
                Dear Customer,

                I understand the inconvenience. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                -Anay
                HDFC Bank Customer Assistance
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                  G
                  gaurav ambe
                  Apr 19, 2020
                  Resolved
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                  Resolved

                  Address: HDFC BANK TRADE HOUSE SOUTH TUKOGANJ INDORE

                  Hello sir,

                  Sir i had done the transaction of 3000rs from lasuldia nori branch indore axis bank atm at 16.4.2020 but due to lack of money, first debited and then got credited at the same time but 18.4.2020 3000s (Mctf ate mentioned in the transaction) are shown deducted in my statement.

                  Bank name - hdfc bank trade house south tukoganj indore

                  Name - gaurav ambe
                  Ac/no - [protected]
                  Ifsc - hdfc0000036

                  Kindly refund the amount of 3000rs, please let me know if any other things required from my end.

                  Please find the attachment for the statement
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  May 17, 2020
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We confirm that the disputed amount has been refunded to your account.

                  -Nadia
                  HDFC Bank Customer Assistance
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                    M
                    murari.penneru
                    from Hyderabad, Telangana
                    Apr 19, 2020
                    Resolved
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                    Resolved

                    My account has more than 7 thousand rupees under hold. I dont know what's this for. Please release my funds without this type of charges.

                    Also i have not paid emis from march. Also applied for moratorium and it got accepted from hdfc bank. I have received messages regarding the same. I have my account credited with some amount and that amount got adjusted for march and april months emi. I want that money back. Please help regarding the same.

                    Account no.: [protected]
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    May 15, 2020
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We sincerely regret the inconvenience caused to you. We are looking into your query vide reference number[protected] and will respond to you shortly. Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff for customer service. There may be therefore be some delay in responding to your queries and complaints via PhoneBanking, email support and social media channels. We request your patience and support under these unprecedented circumstances.

                    -Zubin
                    HDFC Bank Customer Assistance
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                      M
                      ManavDS
                      Apr 19, 2020
                      Resolved
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                      Resolved

                      Address: HDFC Credit Card

                      Hi,

                      I made a transaction on[protected] at reliance digital store - zirakpur.
                      I bought an iphone x, transaction amount was 49, 900 inr and was entitled for a cashback of 5000 inr.
                      Its been more than 130 days & i have not received any communication yet.
                      I have been using hdfc's credit card since more than 10 years & never felt this kind o[censored]ntrusted behaviour.
                      Please provide an update asap.
                      Below are the details:

                      Txn id: [protected]
                      Hdfc credit card no: 489377*2397
                      Registered mobile: [protected]
                      Registered email: [protected]@gmail.com

                      Thanks.

                      Regards,
                      Manav.
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      May 15, 2020
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details along with the chargeslip of the transaction. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                      -Zubin
                      HDFC Bank Customer Assistance
                      By When can i expect a reply on this complaint ? Its already been a week.

                      Regards,
                      Manav.
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                        H
                        hmnt46
                        Apr 19, 2020
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                        Address: Alka puri Ratlam Madhya Pradesh

                        Hello Sir my self Dr Hemant kumar Menaria My account number [protected] Alkapuri Branch Ratlam Madhya Pradesh
                        Sir I am unaware of 8 april 2020 deduction of rs 2291.02 and 763.67 rupees which has no any reference number.
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                          B
                          bisho
                          Apr 18, 2020
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                          Resolved

                          Address: chakan ,pune Maharashtra-410501

                          Dear credit card customer department
                          We have ref. The today received my hdfc credit card bill statement, in which there is no option given for pay min. Amount to be mentioned why??
                          We are using this credit more than 3 year continuously, even still today first shown this incident, there is no option given for min. Amount paying why??
                          Can u explain that why not given to option for paying min. Amount in my credit card bill generation??
                          We are also compare to bill previous march 20 ref. We have huge excessive finances charge has been put down why?? Today we are totally surprised getting from hdfc bank, we are are write to formal mail, we are unable to contact your customer care due to pandemic situation, there is no any kind of support from hdfc bank., please kindly requesting please correct my credit card statement, and send other wise are unable to pay this amount due to u know well pandemic situation over to corona, please support us, we re waiting your response

                          Ref. Snap sort for both month bill differences

                          Regards
                          Ashish kumar
                          [protected]
                          Apr 18, 2020
                          Complaint marked as Resolved 
                          April-20 generated credit card bill there is no option given for paying Min. Amount, please ensure that why not to be mentioned ?? As compare March bill HDFC is used much more Excessive finances charge put down in my bill why ?? please we are Excepting my hope you will be resolved my issues top priority
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 22, 2020
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We wish to inform you that we are not even expecting you to make minimum amount due payment. However, if you wish to pay, you can pay 5% + EMI if any as the same will reduce the interest portion to that extant. In case if you don't make minimum amount due payment, you will not be considered as Defaulter as part of the Moratorium. For further information, please refer to the FAQs by clicking this link: https://bit.ly/3aB0TYT.

                          -Zubin
                          HDFC Bank Customer Assistance
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                            B
                            bhavesh_nijap
                            Apr 18, 2020
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                            I have baaught TV & washing machine in december which has 10 % cashback offer from HDFC debit card . HDFC executive assured that amount will be credited in account in debit card section at Netbanking but not received the same yet.
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                              Y
                              yadavaakash27
                              Apr 18, 2020
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                              Resolved

                              I have bought my iphone11 with hdfc bank debit card on 14/12/2019 in wtp imagine jaipur. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in wtp imagine, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
                              May 22, 2020
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 20, 2020
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                              -Anay
                              HDFC Bank Customer Assistance
                              I brought 2 iPhone 11 in October 23 so one phone in emi and one phone in cash so total cash back is 6500 I don’t get cash back
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                                M
                                Madan Dusad
                                Apr 18, 2020
                                Resolved
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                                Resolved

                                I am an hdfc bank credit card holder.
                                The bank auto debits 1150/- for this service yearly. I am not interested in this service. I called so many times to the bank to cancel the service but nothing worked. I want to cancel this service and want the refund.

                                Name : madan lal dusad
                                Relationship no.: 868394
                                Plan name : enhanced wa power single plan
                                Email id : [protected]@hotmail.com
                                Credit card last digit number : 0530
                                Aug 9, 2021
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Dear Madan lal dusad, We regret the inconvenience caused. Rest assured, we have forwarded your case to the concerned team and they shall get in touch with you - Swarali, Team OneAssist.
                                Dear Madan lal dusad, As per the update, our executive spoke to you. We have done the cancellation of the plan and the refund for the same shall be reflected in your account within 5 - 7 working days. We sincerely hope that you and your family are safe during these testing times - Swarali, Team OneAssist.
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                                  shibith ps
                                  Apr 18, 2020
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                                  personal loan refund

                                  This is regarding my personal loan account number[protected] with hdfc bank. I had applied for moratorium and the bank agreed to make the refund by the 17of April. This has not happened. Please help...
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                                  Kairo
                                  Apr 18, 2020
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                                  Hi I had purchased the mobile in December 2019 using the HDFC credit card offer but have not received the cashback yet. It’s been more than 120 days.
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                                    andhan kumar
                                    Apr 18, 2020
                                    Resolved
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                                    Resolved

                                    Address: Gotan , dist- nagaur , Rajasthan, 342902

                                    Sir
                                    I submitted the moratorium form against bank loan emi online and confirmation message given by hdfc bank but amount will be deducted bank also give the message is after deduction amount will be refund 17/04/2020. But amount in not refund till dated.
                                    My loan account no 40086420 and 50358321.

                                    Regards
                                    Andhan kumar
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 08, 2020
                                    HDFC Bank Customer Care's response
                                    Dear Andhan,

                                    I have shared your details with the concerned team and they'll get in touch with you soon.

                                    -Abigail
                                    HDFC Bank Customer Assistance
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                                      P
                                      pricot
                                      Apr 18, 2020
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                                      Regarding my above policy number 17422900 i have already surrendered the above policy on 28.02.19 and received the maturity amount.

                                      I kindly request you to send us the statement of closer with NAV value and NO O[censored]NITS AS ON THE CLOSER DATE to my email [protected]@gmail.com

                                      THANKS IN ADVANCE FOR YOUR KIND CO OPERATION

                                      regards

                                      rupesh a
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