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Updated: Mar 24, 2026
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M
Manali Gureja
Apr 19, 2020
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I have bought my iphone11 with hdfc bank debit card on 19/12/2019 from inspire store, indore. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked the store as well about it, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
May 20, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Apr 19, 2020
HDFC Bank Customer Care's response Dear Customer,

I understand the inconvenience. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance
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    G
    gaurav ambe
    Apr 19, 2020
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    Address: HDFC BANK TRADE HOUSE SOUTH TUKOGANJ INDORE

    Hello sir,

    Sir i had done the transaction of 3000rs from lasuldia nori branch indore axis bank atm at 16.4.2020 but due to lack of money, first debited and then got credited at the same time but 18.4.2020 3000s (Mctf ate mentioned in the transaction) are shown deducted in my statement.

    Bank name - hdfc bank trade house south tukoganj indore

    Name - gaurav ambe
    Ac/no - [protected]
    Ifsc - hdfc0000036

    Kindly refund the amount of 3000rs, please let me know if any other things required from my end.

    Please find the attachment for the statement
    Aug 6, 2021
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    May 17, 2020
    HDFC Bank Customer Care's response     Dear Customer,

    We confirm that the disputed amount has been refunded to your account.

    -Nadia
    HDFC Bank Customer Assistance
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      M
      murari.penneru
      from Hyderabad, Telangana
      Apr 19, 2020
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      My account has more than 7 thousand rupees under hold. I dont know what's this for. Please release my funds without this type of charges.

      Also i have not paid emis from march. Also applied for moratorium and it got accepted from hdfc bank. I have received messages regarding the same. I have my account credited with some amount and that amount got adjusted for march and april months emi. I want that money back. Please help regarding the same.

      Account no.: [protected]
      Aug 7, 2021
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      May 15, 2020
      HDFC Bank Customer Care's response       Dear Customer,

      We sincerely regret the inconvenience caused to you. We are looking into your query vide reference number[protected] and will respond to you shortly. Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff for customer service. There may be therefore be some delay in responding to your queries and complaints via PhoneBanking, email support and social media channels. We request your patience and support under these unprecedented circumstances.

      -Zubin
      HDFC Bank Customer Assistance
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        M
        ManavDS
        Apr 19, 2020
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        Address: HDFC Credit Card

        Hi,

        I made a transaction on[protected] at reliance digital store - zirakpur.
        I bought an iphone x, transaction amount was 49, 900 inr and was entitled for a cashback of 5000 inr.
        Its been more than 130 days & i have not received any communication yet.
        I have been using hdfc's credit card since more than 10 years & never felt this kind o[censored]ntrusted behaviour.
        Please provide an update asap.
        Below are the details:

        Txn id: [protected]
        Hdfc credit card no: 489377*2397
        Registered mobile: [protected]
        Registered email: [protected]@gmail.com

        Thanks.

        Regards,
        Manav.
        Aug 6, 2021
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        May 15, 2020
        HDFC Bank Customer Care's response         Dear Customer,

        Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details along with the chargeslip of the transaction. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

        -Zubin
        HDFC Bank Customer Assistance
        View replies
        By When can i expect a reply on this complaint ? Its already been a week.

        Regards,
        Manav.
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          H
          hmnt46
          Apr 19, 2020
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          Address: Alka puri Ratlam Madhya Pradesh

          Hello Sir my self Dr Hemant kumar Menaria My account number [protected] Alkapuri Branch Ratlam Madhya Pradesh
          Sir I am unaware of 8 april 2020 deduction of rs 2291.02 and 763.67 rupees which has no any reference number.
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            B
            bisho
            Apr 18, 2020
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            Resolved

            regarding for min. amount payment for credit card bill excessive finance charge

            Address: chakan ,pune Maharashtra-410501

            Dear credit card customer department
            We have ref. The today received my hdfc credit card bill statement, in which there is no option given for pay min. Amount to be mentioned why??
            We are using this credit more than 3 year continuously, even still today first shown this incident, there is no option given for min. Amount paying why??
            Can u explain that why not given to option for paying min. Amount in my credit card bill...
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            B
            bhavesh_nijap
            Apr 18, 2020
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            I have baaught TV & washing machine in december which has 10 % cashback offer from HDFC debit card . HDFC executive assured that amount will be credited in account in debit card section at Netbanking but not received the same yet.
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              Y
              yadavaakash27
              Apr 18, 2020
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              I have bought my iphone11 with hdfc bank debit card on 14/12/2019 in wtp imagine jaipur. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in wtp imagine, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
              May 22, 2020
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 20, 2020
              HDFC Bank Customer Care's response               Dear Customer,

              We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

              -Anay
              HDFC Bank Customer Assistance
              View replies
              I brought 2 iPhone 11 in October 23 so one phone in emi and one phone in cash so total cash back is 6500 I don’t get cash back
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                M
                Madan Dusad
                Apr 18, 2020
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                Resolved

                I am an hdfc bank credit card holder.
                The bank auto debits 1150/- for this service yearly. I am not interested in this service. I called so many times to the bank to cancel the service but nothing worked. I want to cancel this service and want the refund.

                Name : madan lal dusad
                Relationship no.: 868394
                Plan name : enhanced wa power single plan
                Email id : [protected]@hotmail.com
                Credit card last digit number : 0530
                Aug 9, 2021
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                View replies
                Dear Madan lal dusad, We regret the inconvenience caused. Rest assured, we have forwarded your case to the concerned team and they shall get in touch with you - Swarali, Team OneAssist.
                Reply
                Dear Madan lal dusad, As per the update, our executive spoke to you. We have done the cancellation of the plan and the refund for the same shall be reflected in your account within 5 - 7 working days. We sincerely hope that you and your family are safe during these testing times - Swarali, Team OneAssist.
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                  S
                  shibith ps
                  Apr 18, 2020
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                  personal loan refund

                  This is regarding my personal loan account number[protected] with hdfc bank. I had applied for moratorium and the bank agreed to make the refund by the 17of April. This has not happened. Please help...
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                  K
                  Kairo
                  Apr 18, 2020
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                  Hi I had purchased the mobile in December 2019 using the HDFC credit card offer but have not received the cashback yet. It’s been more than 120 days.
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                    A
                    andhan kumar
                    Apr 18, 2020
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                    Address: Gotan , dist- nagaur , Rajasthan, 342902

                    Sir
                    I submitted the moratorium form against bank loan emi online and confirmation message given by hdfc bank but amount will be deducted bank also give the message is after deduction amount will be refund 17/04/2020. But amount in not refund till dated.
                    My loan account no 40086420 and 50358321.

                    Regards
                    Andhan kumar
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    May 08, 2020
                    HDFC Bank Customer Care's response                     Dear Andhan,

                    I have shared your details with the concerned team and they'll get in touch with you soon.

                    -Abigail
                    HDFC Bank Customer Assistance
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                      P
                      pricot
                      Apr 18, 2020
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                      Regarding my above policy number 17422900 i have already surrendered the above policy on 28.02.19 and received the maturity amount.

                      I kindly request you to send us the statement of closer with NAV value and NO O[censored]NITS AS ON THE CLOSER DATE to my email [protected]@gmail.com

                      THANKS IN ADVANCE FOR YOUR KIND CO OPERATION

                      regards

                      rupesh a
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                        D
                        Deepen Vedia
                        Apr 18, 2020
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                        Resolved

                        Dear sir,

                        I have done a wrong transaction by putting a last digit wrong.

                        Please cancel the transaction

                        Transaction details
                        Transaction reference id 6019167255607768757136979

                        Payment reference id [protected]uf52jr7

                        Subscriber id [protected]

                        Payment received towards jio mobile

                        Prepaid recharge
                        Amount rs. 555.00

                        Date and time [protected]:35:12

                        Please help.
                        May 22, 2020
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 21, 2020
                        HDFC Bank Customer Care's response                         Dear Customer,

                        We'll look into that for you. Please provide your registered contact details and transaction details at the below given link: http://bit.ly/2aJ9wGW with the ref ID PZ[protected] in the comment box for us to track it. We'll sort this out for you.

                        -Anay
                        HDFC Bank Customer Assistance
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                          A
                          Anuj25
                          Apr 18, 2020
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                          I was told that no charges would be applicable for the service you just have to confirm.
                          And when the amount was debited from my i was confused but then again it credited to my account. So i thought it step to activate the service but know it's debits the falana charges without my concern. I dont wanna use that service and want my refund back.
                          HDFC Bank customer support has been notified about the posted complaint.
                          View replies
                          Dear Anuj, We are sorry for the inconvenience caused. Kindly share your Membership Details or registered contact number on this link: http://survey.webengage.com/ws/~1qq44ps and we will assist you - Swarali, Team OneAssist.
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                          Contact number [protected]
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                            V
                            vidit1984
                            from Gurgaon, Haryana
                            Apr 17, 2020
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                            request for waive off

                            The manager,
                            Hdfc bank card division,
                            Po box no. 8654,
                            Thiruvanmiyur p. O.
                            Chennai – 600041
                            Sub-waive off my late fee, financial chareges and overlimit charges

                            Registered contact details/email id: dharmendra. [protected]@gmail.com
                            Credit card number: [protected]
                            I would like to inform you that i am utilizing your bank’s credit card for last 4 years. Due to some my health...
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                            B
                            bhavuk chawla
                            Apr 17, 2020
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                            Address: https://www.hdfcbank.com/
                            Website: www.hdfcbank.com

                            Have bought my iphone11 with hdfc bank debit card on 02/12/2019 in imagine mgf metropolitan mall gurgaon. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in imagine, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible,
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 21, 2020
                            HDFC Bank Customer Care's response                             Dear Customer,

                            Due to the prevailing COVID19 Pandemic situation, you may experience a delay in receiving your eligible cashback. Rest assured, for eligible transactions, cashback disbursements will be done within 30 days post the situation normalizes. We request your patience and support during these testing circumstances.

                            -Zubin
                            HDFC Bank Customer Assistance
                            Apr 21, 2020
                            Updated by bhavuk chawla                             Thanks for providing information. But as of my knowledge one of my friend received cashback in these days and can you please provide me any reference number or complaint number from where I can track my request so that it has some kind of proof that i have contacted with bank regarding this
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                              S
                              sayanpwc123
                              Apr 17, 2020
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                              I had purchased iphone 11 and a smart watch on 1st december using my hdfc credit card using which i was supposed to receive 6000 plus 1000 rs cashback against that transaction after 120 days of purchase. But till today i haven’t received the cashback. This is really disappointing experience. I would request you to please kindly look into this matter and solve it on priority. As i really need that money to use in my next transaction.
                              May 27, 2020
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 20, 2020
                              HDFC Bank Customer Care's response                               Dear Customer,

                              Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via email.

                              -Nadia
                              HDFC Bank Customer Assistance
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                                O
                                Om N Gupta
                                Apr 17, 2020
                                Resolved
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                                Resolved

                                I purchased an iphone11 on 14 dec 2019 from reliance digital using hdfc debit card (Transaction id: [protected]) and as per the offer i was expecting to receive a cashback of 6000 from hdfc bank before 13 apr 2020. I haven't received any cashback till today. Customer care is not reachable via phone due to the covid situation nowadays. I want to know when i will get the cashback?
                                May 31, 2020
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 21, 2020
                                HDFC Bank Customer Care's response                                 Dear Customer,

                                Due to the prevailing COVID19 Pandemic situation, you may experience a delay in receiving your eligible cashback. Rest assured, for eligible transactions, cashback disbursements will be done within 30 days post the situation normalizes. We request your patience and support during these testing circumstances.

                                -Zubin
                                HDFC Bank Customer Assistance
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                                  A
                                  Abhinav Mishra001
                                  Apr 17, 2020
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                                  HDFC Bank has put 3441 amount on hold again, once already debited without any reason again the same amount is on hold. Total loss of Rs.6882 reason unknown. This bank has lot of charges of which customer is totally unknown. Rs5 has been debited n times from the account.
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