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HDFC Bank Complaints & Reviews

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Updated: May 26, 2026
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HDFC Bank reviews & complaints page 443

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D
Deepak227
from Gurgaon, Haryana
Apr 23, 2020
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This is to inform you that i've been wrongly charged by hdfc bank for my card ending with 7713.

2950rs charged of annual fees being showing on my statement even though my card was free lifetime...

Seriously, relationship with hdfc bank has not been so good so far..

Their executive told me before applying credit card, that credit card would be lifetime free, you don't need to pay a single annual fees..

Then why i'm being showing 2950rs annual fees, which is wrongly by all means.

1st hdfc bank, charged me 589 rs for not reason,

Now, hdfc cc department, deliberately charged me 2950..

Either they have to waived off this amount or i'm going to end my relationship with hfdc..

Because so far hdfc service is not good at all.

Below i'm attaching screenshot of lifetime free card...

Also i applied thru netbanking, on my netbanking page, it clearly showing lifetime free credit card if i apply before 30 nov, 19..

I'm not expected such services from company like hdfc...

Kindly inform them to reverse that such amount which they never admitted to charge..
Aug 5, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
May 04, 2020
HDFC Bank Customer Care's response
Dear Customer,

We would like to inform that the Regalia credit card will attract a nominal renewal fee, considering the features and benefits available with the card. The initial year fee will be auto reversed when your card usage spend during the first 120 days exceeds Rs.600000. Our records indicates that you have not fulfilled the spend requirement. Hence the Membership Fee has been levied on your card account. However, further the renewal fee will be auto reversed when your card usage spend during the previous 12 months period exceeds Rs.3, 00, 000.00. We request you to use your credit card for the aforesaid spend limit to get the renewal fee waiver on future renewals.

-Nadia
HDFC Bank Customer Assistance
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    Vaidheeswaran M
    Apr 23, 2020
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    Hi team,

    I have received the following sms from hdfc bank.

    Dear customer mandate reference no: hdfc00000000xxxxxxxx issued to bharti axa life insurance co. Ltd with value of rs. 60000.00 and frequency adho is received today for processing.in case of any issue please get in touch with your branch.

    I have not given any request & how come i am getting such messages and due to covid - 19 lock-down i am able to contact the bank

    Please rectify this and revert with immediate action.

    Thanks
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 23, 2020
    HDFC Bank Customer Care's response
    Dear Customer,

    We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

    -Anay
    HDFC Bank Customer Assistance
    Apr 24, 2020
    Updated by Vaidheeswaran M
    Hi Team,

    I have received the following SMS from HDFC bank.

    Dear Customer Mandate reference no: HDFC[protected] issued to BHARTI AXA LIFE INSURANCE CO. LTD with value of Rs. 60000.00 and frequency ADHO is received today for processing. In case of any issue please get in touch with your branch.

    I have not given any request & how come I am getting such messages and due to COVID- 19 lock-down I am able to contact the bank

    Please rectify this and revert with immediate action.

    My registered mobile no. is [protected] and email id is [protected]@gmail.com

    Thanks,
    Vaidheeswaran

    Apr 24, 2020
    Updated by Vaidheeswaran M
    Hi Team,

    I got a SMS today stating below

    ACH Debit mandate registered for Rs. 60000 /- in A/c No.XXXXXXXXX00754 for BHARTI AXA LIFE INSURANCE CO.LTD with UMRN No.HDFC[protected].

    I didnt understand, kindly revert
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      pranit darekar
      Apr 23, 2020
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      Address: C 902 nature glory phase 2, Opp ozon valley parsik nagar

      Ii had homeloan with pnbhousing before 2 year while taking homeloan they give me HDFC life insurance but still they doesn't provide insurance document.
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        S
        Sharad1213
        Apr 23, 2020
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        Account Holder: SHARAD SHANKAR JHA
        Account Number: [protected]
        IFSC: HDFC0004369
        Branch: ASYST PARK SECTOR V
        MMID:9240223
        Hdfc bank has put a hold on my saving account of rs 725 as Mirevenue hold through gefu.
        I want my money asap
        Apr 23, 2020
        Updated by Sharad1213
        Still not resolved
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          A
          anshfactor
          Apr 23, 2020
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          Resolved

          I bought iphone 11 worth 64990 from apptronix hyderabad on 15/12/19.
          As per the ongoing offer i used my hdfc credit card to avail a cashback of amount 5000 within 120days.
          Its been more than the given time period and still haven’t received the cashback. Tried contacting the customer support team but unable to reach because limited number of agents available due to lockdown.
          Look into it, this is very frustrating and not a good customer service.

          Thanks,
          Piyush
          May 29, 2020
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Apr 23, 2020
          HDFC Bank Customer Care's response
          Dear Customer,

          We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the offer details along with your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

          -Anay
          HDFC Bank Customer Assistance
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            S
            Sachin S Bethur
            Apr 23, 2020
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            I have purchased an iPhone 11 on 25th of December 2019 and as per the offer I was supposed to receive a cashback of Rs.6000 which is not received from HDFC
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              A
              from Chennai, Tamil Nadu
              Apr 22, 2020
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              Address: Jogeshwari East

              Dear hdfc team,

              My self amar gupta and account number is [protected] on month of october i was purchase product on emi and emi tenure is 6 months.

              I already paid complete emi of this product and my last emi paid date is 2 march 2020. After that application showing emi due is pending of rupees 2844.

              Note : please find below attachment of bank statement for your reference.

              Request you to please do the needful on high priority.

              Amar gupta

              +91 [protected]
              May 28, 2020
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 27, 2020
              HDFC Bank Customer Care's response
              Dear Customer,

              We are looking into your query vide reference number[protected] and will respond to you shortly. Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff for customer service. There may be therefore be some delay in responding to your queries and complaints via PhoneBanking, email support and social media channels. We request your patience and support under these unprecedented circumstances.

              -Nadia
              HDFC Bank Customer Assistance
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                Harshit3131
                Apr 22, 2020
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                I purchased an iphone 11 pro on 20th December 2019 and now its 22 April 2020, it's been more than 120 days and I've not yet received my cashback of 7000 INR.
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                  D
                  Danwanth Mahadevan
                  Apr 22, 2020
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                  I have made an online payment fee for rs 2276.34 as on 12.04.2020 using my hdfc debit card. The same got processed successfully as on same day (And it was an otp-based debit), than after this transaction an auto-debit by hdfc bank has been made stating 'mctf 12.04.' for the whole / same amt. Of rs 2277 (For which i am totally unaware for which purpose, it has been deducted from my savings a/c)'.
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 23, 2020
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TW[protected] along with the requested details for us to help you with the solution.

                  -Anay
                  HDFC Bank Customer Assistance
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                    Akash Jainth
                    Apr 22, 2020
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                    Mu refund for rupees 390 has been processed successfully by amazon on fifteen march 2020 ses per bank policy amount should reflect in my bank account reben five working days and amount still not reflect yet the return refrenc number for tha refund days is[protected]
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                      M
                      Moncy Babu
                      Apr 22, 2020
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                      Resolved

                      money on hold from my savings account

                      It's been almost one month hdfc has put my money on hold i tried reaching the customer service but i didn't got any response it's frustrating...

                      I am maintaining minimum account also i want better clarification on this.

                      Amount put on hold is ₹4491

                      Is was put on hold on 31st march

                      Please look into it

                      My email id is : [protected]@gmail.com

                      Thanksbr...
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                      Iamvarun
                      Apr 22, 2020
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                      I have bought iphone 11 mobile in LOT mobiles on 26th December 2019..They said that i will
                      get a cashback of RS.6000/- within 120days..but till now I didn’t get any refund..How many days should i wait..
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                        Gagan05121994
                        Apr 22, 2020
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                        I am a HDFC credit card holder and my credit card number ending with xxxx1346. This mail is to warn you regarding the fraud your company is doing with me and other such customers.
                        Money has been deducted from my account without any prior consent or information from me. I was informed in clear words that this credit card is free and I don't need to pay any charges. Your company charged me for one assist policy or service for which i never opted. Rs 1399 were deducted from my account on (date ) and i was assured later that it won't be repeated again.but on 03 April 2020, Rs.1399 were deducted again without my consent and still it is showing overdue left to pay.i talked with hdfc customer care and i was informed that they are not charging any money and no money is being deducted by them for any value added service.
                        So, i want my money back as soon as possible or i am about to lodge a complaint against this fraud company on consumer forum of Delhi government and Government of India. I will file an FIR against your company for committing fraud with consumers, stealing their money and no prior or later consent approval is done .nit only i will make sure that my complaint is forwarded to the cyber cell but i will file a case against your company for online fraud and phishing . I have already done the mandatory streets within 3 days of the fraudulent transactions..and now, RBI will definitely take the stringent action if i send them a confirmation mail.
                        Name-Gagandeep anand
                        [protected]@gmail.com
                        HDFC Bank customer support has been notified about the posted complaint.
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                          Davneet Dosanjh
                          Apr 22, 2020
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                          I haven't received the cashback on my purchase made on 11/12/2019, I have a proof of the slip which says the cashback will be credited within 120 Days but it has been more than 4 months, no cashback has been received yet.
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                            L
                            Loken Ningom
                            Apr 22, 2020
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                            Address: MANIPURI, IMPHAL

                            Dear HDFC BANK,

                            As a costume of yourbank I have a request
                            please kindly give your EASY EMI facilities on DEBIT CARD, CREDIT CARD & CONSUMER DURABLE LOAN to All GUN HOUSE/GUN SHOP.

                            Thank you in advance for your kind co-operation with regard to the above request.

                            Lokendrajit Singh
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                              S
                              Souptik pal
                              Apr 22, 2020
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                              Resolved

                              Hi team,

                              Hdfc cust id: 58527777

                              I have purchased an iphone for inr 109900.00/- on the 5th of december, 2019.
                              There was a cashback of inr 7000/-, for which i was told that i will be getting it after 3 months/90 days. But after 3 months/90 days i haven't received the cashback yet. Also i called the hdfc phone banker and they told me i will be getting it in the last week of march but still i am witing for the cashback in the month of april.

                              So can you please provide me with an update when shall i receive the cashback or the necessary steps to be taken by me to receive the cashback.

                              Attaching the invoice of the purchased product along with the card swipe details.
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              May 15, 2020
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We understand that you have also raised your concerns at HDFC Bank Support vide reference Number[protected] and you will receive a response from them to your e-mail ID.

                              Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff. Under the circumstances, there may be a delay in our response.

                              Please bear with us. In case of any urgent queries or requests, you may also use our NetBanking and Mobile Banking services.

                              -Zubin
                              HDFC Bank Customer Assistance
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                                S
                                santhosh vincent
                                from Jammu, Jammu and Kashmir
                                Apr 22, 2020
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                                Address: HDFC Life Insurance Company Limited (Formerly HDFC Standard Life Insurance Company Limited), 12th Floor, Lodha Excelus, Apollo Mills Compound, N .M. Joshi Road, Mahalaxmi, Maharashtra, Mumbai - 400 011 Telephone: (022) 67516666

                                I had paid rs 57201 as first year premium for a term insurance from hdfc life vide application no[protected]. Despite so many mails the amount has not been refunded to me even after i cancelled the application and paid another premium and took a policy from hdfc life. Request urgent refund of amount as my credit card payment is coming up.

                                Another premium i paid and was withdrawn due to mistakes in application has been refunded in a weeks time by the company. But the above amount is still pending.
                                HDFC Bank customer support has been notified about the posted complaint.
                                Hi, kindly inform the customer to address any unresolved concern of policyholder kindly inform the policyholder to write to us at [protected]@hdfclife.com from registered email id.
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                                  Susil Garg
                                  Apr 22, 2020
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                                  Dear sir,
                                  I want to say you that i have received a message today that i have spent today 999.00 rs from my debit card. Which is not used or i have not received any otp. When discussed with bank they they said its standing instructions i have not issued any standing instructions to bank. So i request you to refund my amount and block my card because this is an unauthorised transaction.
                                  Thanks and regards
                                  Tarun kumar
                                  HDFC Bank customer support has been notified about the posted complaint.
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                                    Narasimhachary
                                    Apr 22, 2020
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                                    I have made a transaction On[protected] to Redbus through my HDFC card. I have received a mail saying that refund has been made on 22nd march, but have not credited yet. Could you please look into it.

                                    Referance ID: 630804
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                                      Chandru26
                                      Apr 22, 2020
                                      Resolved
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                                      Resolved

                                      I had done shopping for rs.17796, rs.5197 and rs.839.30 inr at clothing store using my hdfc card on 22 dec 2019.
                                      I was clearly told by the shopkeeper if i am using my hdfc card i will get a cashback of 10%-12% within 90 days from the day of purchase. But i don't see that reflecting in my account..

                                      Transaction order number is mentioned the screenshot attached.
                                      Kindly clarify about this..
                                      It's been more than 120 days..

                                      Hoping to get this issue resolved..
                                      May 28, 2020
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 24, 2020
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                      -Anay
                                      HDFC Bank Customer Assistance
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