HDFC Bank Complaints & Reviews

I had purchased iphone 11 and a smart watch on 1st december using my hdfc credit card using which i was supposed to receive 6000 plus 1000 rs cashback against that transaction after 120 days of purchase. But till today i haven’t received the cashback. This is really disappointing experience. I would request you to please kindly look into this matter and solve it on priority. As i really need that money to use in my next transaction.

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May 27, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2020

HDFC Bank Customer Care's response Dear Customer,

Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via email.

-Nadia
HDFC Bank Customer Assistance

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I purchased an iphone11 on 14 dec 2019 from reliance digital using hdfc debit card (Transaction id: [protected]) and as per the offer i was expecting to receive a cashback of 6000 from hdfc bank before 13 apr 2020. I haven't received any cashback till today. Customer care is not reachable via phone due to the covid situation nowadays. I want to know when i will get the cashback?

May 31, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2020

HDFC Bank Customer Care's response Dear Customer,

Due to the prevailing COVID19 Pandemic situation, you may experience a delay in receiving your eligible cashback. Rest assured, for eligible transactions, cashback disbursements will be done within 30 days post the situation normalizes. We request your patience and support during these testing circumstances.

-Zubin
HDFC Bank Customer Assistance

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HDFC Bank has put 3441 amount on hold again, once already debited without any reason again the same amount is on hold. Total loss of Rs.6882 reason unknown. This bank has lot of charges of which customer is totally unknown. Rs5 has been debited n times from the account.

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Maine HDFC Finance se mobile purchase kiya hai.lekin abhi sab EMI 3 month postpone kiya hai.fir bhi HDFC ne mere account se paise 516RS deduct hua hai.q ki maine EMI keliye account balance nhi rakha.muje mere paise refund chahiye.

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I have ordered stuff on 23.03.2020 from amazon and due to lockdown my order got cancelled and my amount has been reversed in my hdfc card
I have received sms from hdfc bank "ur transaction on hdfc bank credit card ending 2592 for rs. 2218.00 has been credited/reversed by amazon on[protected]:20:13:44

Amazon refund reference: 029356
But this transaction is yet to be adjusted in my statement.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2020

HDFC Bank Customer Care's response Dear Customer,

We request you to share the refund confirmation from the merchant.

-Zubin
HDFC Bank Customer Assistance

Apr 22, 2020

Updated by Ragini Keshav Amazon.in <[protected]@amazon.in>
Fri, Apr 10, 6:53 AM (12 days ago)
to me

Hello,

This is to confirm that refund for amount 2218.00 has been successfully processed on[protected] and the amount should reflect in your account by now.

Refund Reference # 029356

Please contact your bank’s customer care center and quote these numbers to know further about the status of the transaction in case you still haven’t received the credit within 4 business days. Please remember that you will have to call your bank’s customer care center and not visit the branch for this update.

Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.

For more details on refunds, please click here: https://www.amazon.in/pay/history?tab=refunds

Thanks for choosing Amazon.in

Apr 29, 2020

Updated by Ragini Keshav AWAITING THE BANK'S RESPONSE

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P

PILLAR OF THE TRUTH

Jun 20, 2022

I have ordered mobile by hdfc credit card in flipcart value 17028 rs In emi basis. And I canceled my order then after 2 days i got a message and mail from hdfc that my amount 17028 reversed. But it is not credited in card the loan is still active. What to do. Please help me

reverse amount not credited in hdfc credit card - Comment #4009733 - Image #0

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I have no receive refund amount 3299 ruppees.
Reference no -092468

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I have purchased Iphone 11 and 120 days been Passed but no Cashback is received, Please Help me out

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Address: Hyderabad

Hi, i have purchased 2 apple ipads in aptronics store hyderabad on 14/12/2019. I was supposed to receive cashback 6000 for my 2 ipads to my hdfc credit card by 14th april 2020, but still it is not yet credited.
I have called to the customer care but couldn't get any response due to covid-19.
Kindly resolve the issue and hoping the cashback will be credited soon..

May 8, 2020

Complaint marked as Resolved

HDFC resolved the issue and credited cashback 6000 to my credit card..

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2020

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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The amount of Rs 15937.50 debited from my account where it is mention MCTF ATW and there is no ref or transaction I'd. How can it be possible when I didn't visited any ATM. You guys are doing fraud and cheating money

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Address: Hyderabad

Why has HDFC with help this Mirevenue for 684 rupees especially in this time??

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Address: Mumbai

Hi
I was offered free lifetime credit card by HDFC person who came to our factory, I used this card for few months but I faced some problem in online shopping refund transactions so I stopped using this card and requested them to cancel my card but now after 1 years, Rs 590 is added in my monthly statement as annual fees for credit card.
This is not a good practice I don't want to use HDFC services, please take necessary action to resolve this issue.

HDFC Bank customer support has been notified about the posted complaint.

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Hi Team,

I have purchased TV from amazon through HDFC EMI option. ORder got cancelled by amazon and they processed the refund on 29th march 2020. But HDFC deducted 1st EMI and still didnt refunded the amount. Please see the reference transaction number shared by amazon 34413858

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CASHBACK of 6000 not received till now on credit card, It says it will be credited but still not.

Apr 16, 2020

Updated by Sarvagya Mathur still not received cashback

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I have bought my Macbook Pro 2019 with HDFC bank credit card on 01/12/2019 from Aptronix, Sarath Capital City, Hyderabad.

As mentioned by hdfc bank i haven’t received my cashback till now, it is more than 120 days.

Hope this issue gets resolved and cashback will be credited as soon as possible.

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I have bought my iphone11 with hdfc bank credit card on 17/01/2020 at kolkata. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 90 days. I have asked in merchant, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.

May 27, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2020

HDFC Bank Customer Care's response Dear Customer,

We request you to share the complete copy of the chargeslip of the transaction to enable us to check and assist further.

-Anay
HDFC Bank Customer Assistance

Verified Support

Apr 25, 2020

HDFC Bank Customer Care's response Dear Customer,

We wish to inform you that the cashback will be credited 120 after the end of the transaction month. Hence we appreciate your patience in the interim.

-Zubin
HDFC Bank Customer Assistance

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Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 6302 without my concern on date:25/03/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist membership id :[protected]
Name :- ankith s mehta
Mobile no. :-[protected]
Credit card number ending :- 6303

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Aug 7, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Apr 16, 2020

Updated by Ank2507 Please see through it and refund it as soon as possible

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

May 5, 2020

Dear Ankith, We regret the inconvenience caused. Please provide your membership details or registered contact number on the given link: http://survey.webengage.com/ws/~1qq44ps and we shall assist you - Nitesh, Team OneAssist.

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Address: Yelahanka

My credit card ending with no 6302 has been charged of rs 1899 without my permission for one assist membership no [protected]. So I request you to cancel this membership and refund my amount back as soon as possible

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Address: Gujarat

I allready send you
Hemant khanna
[protected]
Kutch
Gujarat
370421
Hdfc card 4835

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I have tried a purchase for free fire dimond 400 ₹ amount has been deducted from my hdfc bank account with purchase reference as follows [protected]-tomgoogleplaymasterm.
But the purchase has not been done and no dimond is credited into free fire ac please reverse my money
I tried contacting the hdfc customer support but no response on this.

Sms i received from hdfc is below
Thanks for paying rs.400.00 from a/c xxxx2163 to tomgoogleplaymasterm via netbanking. Call [protected] if txn not done by you

May 20, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Apr 16, 2020

Updated by indurkars Bank ac no
[protected]

Verified Support

Apr 16, 2020

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share with us your complete concern along with the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance

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Hi team,

Hdfc cust id: 58527777

I have purchased an iphone for inr 109900.00/- on the 5th of december, 2019.
There was a cashback of inr 7000/-, for which i was told that i will be getting it after 3 months/90 days. But after 3 months/90 days i haven't received the cashback yet. Also i called the hdfc phone banker and they told me i will be getting it in the last week of march but still i am witing for the cashback in the month of april.

So can you please provide me with an update when shall i receive the cashback or the necessary steps to be taken by me to receive the cashback.

Attaching the invoice of the purchased product along with the card swipe details.

Thank you
Souptik pal

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Jun 1, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Apr 16, 2020

Updated by Souptik pal Hi Team,

HDFC Cust ID: 58527777

I have purchased an Iphone for INR 109900.00/- on the 5th of December, 2019.
There was a cashback of INR 7000/-, for which I was told that I will be getting it after 3 months/90 days. But after 3 months/90 days I haven't received the cashback yet. Also I called the HDFC phone banker and they told me I will be getting it in the last week of March but still I am witing for the cashback in the month of April.

So can you please provide me with an update when shall I receive the cashback or the necessary steps to be taken by me to receive the cashback.

Attaching the Invoice of the purchased product along with the card swipe details.

Thank you
Souptik Pal

Apr 16, 2020

Updated by Souptik pal Hi Team,

HDFC Cust ID: 58527777

I have purchased an Iphone for INR 109900.00/- on the 5th of December, 2019.
There was a cashback of INR 7000/-, for which I was told that I will be getting it after 3 months/90 days. But after 3 months/90 days I haven't received the cashback yet. Also I called the HDFC phone banker and they told me I will be getting it in the last week of March but still I am witing for the cashback in the month of April.

So can you please provide me with an update when shall I receive the cashback or the necessary steps to be taken by me to receive the cashback.

Attaching the Invoice of the purchased product along with the card swipe details.

Thank you
Souptik Pal

Verified Support

Apr 25, 2020

HDFC Bank Customer Care's response Dear Customer,

We are looking into your query vide reference number[protected] and will respond to you shortly. Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff for customer service. There may, therefore, be some delay in responding to your queries and complaints via PhoneBanking, email support, and social media channels. We request your patience and support under these unprecedented circumstances.

-Zubin
HDFC Bank Customer Assistance

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