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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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S
Sandeepj2
Mar 8, 2020
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I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 8844 without my concern on date: 08/03/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number : 10204547
Name :- sandeep kumar
Mobile no. :- [protected],
Credit card number ending :- 8844
HDFC Bank customer support has been notified about the posted complaint.
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    Saiphani015
    Mar 8, 2020
    Resolved
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    Address: 500085

    I bought iphone 11on the date of 29/10/2019 there is cashback of 6000 if purchased through hdfc debit or credit card so i bought it through hdfc debit card there is a maximum limit for the cashback to be recieved i. E.. 120 days i have not recieved till today. Its been more than 120 days when i contact hdfc customer support they aren’t responding so could anyone please resolve the issue
    Apr 17, 2020
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Mar 11, 2020
    HDFC Bank Customer Care's response
    Dear Customer,

    Kindly find the recent update received regarding iPhone Cashback Posting, We confirm that you are a part of the Winner File. 50100****544 6000 Apple iPhone Cashback will be posted within 10 working days.

    -Nadia
    HDFC Bank Customer Assistance
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      D
      debu20
      Mar 8, 2020
      Resolved
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      Resolved

      Address: 711102

      Dear sir,
      Please refer to my s. B. A/c no..[protected] with chetla branch, kolkata.
      I got one sms in february that one rd account was opened with rs.1000/- p. M. Deducting from my above mentioned savings accounts on february 05, 2020 and again deducted on march 06, 2020.
      I am surprised, as retired rbi agm from mumbai, how such a/c was opened without any application and my signature. It is a kind of fraud. It will be taken care immediately, otherwise i should move to rbi as it should not be allowed in banking practice.
      Thanks.
      Dipten ghosh
      Email [protected]@rbi.org.in
      Phone no [protected]
      Apr 13, 2020
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Mar 11, 2020
      HDFC Bank Customer Care's response
      Dear Customer,

      We confirm our branch official Ms. Shruti Pandey has sent you an e-mail to assist you with your query on[protected]:03.

      If you are not satisfied with the resolution, you may write to our senior management, Mr. Sandeep Gautam at HDFC Bank Ltd., E-mail at sandeep.[protected]@hdfcbank.com. Alternatively, you can call on[protected].

      -Nadia
      HDFC Bank Customer Assistance
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        H
        Husainkk
        Mar 8, 2020
        Resolved
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        I have been charged from october 2019 till february 2020 for non maintenance rupees 708. I have an salary account so why i have been charged?? I need refund for all the deduction made. If want all salary slip will be provided.

        I have also informed my company regarding this but they are unable to do it from there side. They receive confirmation from hdfc that account is already mapped but it seems it still the same. Please need help on this i cant afford to loose such an amount every month.

        Thanks you

        Husain
        Apr 12, 2020
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Mar 08, 2020
        HDFC Bank Customer Care's response
        Dear Customer,

        Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share with us your complete concern along with the details of the charges. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

        -Anay
        HDFC Bank Customer Assistance
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          Khamb_Bal
          Mar 8, 2020
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          Address: VILLAGE LALINA P.O SANOUR DISTT PATIALA, 147103

          My name is baljinder singh and i'm using my hdfc account as slary from last 4-years. This month they had deducted 708 amount from account twice without any notice prior notice. Transction ref no are mir[protected], mir[protected].
          I have very low balances in the past also but was neither been charged nor been informed for the same. And to my surprise your bank informed me after deducting the amount which i look as charges as other options left with you to surprise your customers.
          HDFC Bank customer support has been notified about the posted complaint.
          Mar 08, 2020
          Updated by Khamb_Bal
          i have screen shot of transactions. kindly check and refund my money. Now a days i'm out of funds.

          Mar 08, 2020
          Updated by Khamb_Bal
          Hi team,

          I didn't recieve any update on complaint. But here in your pprotal it shows resolved. Kindly check and ask HDFC to give resolution on it.
          Verified Support
          Mar 08, 2020
          HDFC Bank Customer Care's response
          Dear Customer,

          We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share your Account No. or Customer ID & registered contact details with the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

          -Anay
          HDFC Bank Customer Assistance
          Mar 19, 2020
          Updated by Khamb_Bal
          Hi Anay,

          I already created same request via HDFC and Ref number is HBL=[protected].
          Please do needful and update me.

          Regards,
          Baljinder.
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            M
            Mahipalsinh Boradhara
            Mar 7, 2020
            Resolved
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            charged for 118 three times in same day

            Address: Ashram Road Branch, 380009

            Date of incident: 24/02/20
            Customer id :[protected]
            Name: mahipalsinh boradhara
            I have my account with hdfc in ahmedabad ashram road branch and i was charged for 118 for three times on the same day as dir dbt chg incl gst[protected]mir[protected] that was uncalled for, charge for nothing and something i have never experience with any other bank. I haven't got a satisfactory response from customer support. Please...
            +1 photos
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            Jhansi Ram
            Mar 7, 2020
            Resolved
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            Resolved

            My name is jhansi. I have a salary account with hdfc. The bank keep deducting asd charges from my account. From past 4 month itself they have deducted rs. 2800from my account,. How can the bank debit any amount without any prior information to their consumer. Before also i have given complaint it was unanswered. Why the bank cannot sort out this issue. Please contact me on at [protected]@gmail.com

            . Thanks.
            Apr 8, 2020
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Mar 07, 2020
            HDFC Bank Customer Care's response
            Dear Customer,

            We can help you with that. Please click on https://bit.ly/2Lzhyn3 to submit the required details along with the details of the charges. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

            -Anay
            HDFC Bank Customer Assistance
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              R
              R Mani Maran
              Mar 7, 2020
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              Resolved

              Dear sir

              Today (07/03/2020) i have tried to withdraw rs. 10000/- fro your atm at nelson manickam road, chennai. But, i didn't get my any money came out from atm. But, my account debited rs.10, 000/- immediately. Atm displayed that "your transaction timed out" message came.

              My account is in sbi

              Hdfatms1awce27fm
              A/cx9170
              Txn#[protected]

              Please kindly credit back my amount in my account immediately.
              Apr 13, 2020
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Mar 08, 2020
              HDFC Bank Customer Care's response
              Dear Customer,

              Kindly liaise with the Card issuing Bank for further assistance in this regard.

              -Anay
              HDFC Bank Customer Assistance
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                S
                smartinfosys01
                Mar 7, 2020
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                Resolved

                Address: 400064

                I have applied for the hdfc fasttag online service on 14th dec 2019. I have already paid the charges i have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is most of the time busy and if i am lucky enough, they will answer my call saying stay online we are processing your request.
                Apr 7, 2020
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Mar 07, 2020
                HDFC Bank Customer Care's response
                Dear Customer,

                Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                -Anay
                HDFC Bank Customer Assistance
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                  Ashish Mutreja
                  Mar 7, 2020
                  Resolved
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                  Resolved

                  Hello team,

                  I have opened my hdfc salary account through my 1st employer in 2015 and used it till 2016 then i left the job and did not used the account and its been 3 years i dont use that account and tried to contact their customer care to close that account but they started charging the non mantainence. Rbi has the policy that you cant charge any amount from dormant account but they still charging it.
                  Please take strict action
                  Apr 10, 2020
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 08, 2020
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  I understand the inconvenience. Please click on https://bit.ly/2Lzhyn3 and share the details of the charges along with the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                  -Anay
                  HDFC Bank Customer Assistance
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                    J
                    jins alex
                    Mar 7, 2020
                    Resolved
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                    Resolved

                    emi deducted twice

                    Address: #3, Sri Lakshmi Venkateswara Nilayam, Gandhiji road, Ramamurthy Nagar main road, 560016

                    I missed 2 emi's for the month of jan and feb and the emi amount is 4664.
                    Including bouncing charges my bank account was in negative balance of 12800.
                    Befor march 7th i cleared the amount and the emi for march was also there in the acoount.
                    But now i can see that the amount is deducted twice and even there is a hold of more than 3000 in the account....
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                    S
                    Satyam Anand Saxena
                    Mar 7, 2020
                    Resolved
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                    Resolved

                    I don't know why there is the deduction of money in my account as my account was opened in zero balance but now they are told me to maintain 10000 as a min balance i don't know why this happened even they had deducted my money 2 time for the month of january and for the month of feb and also hold 538.68 in my account. Is there is any way that i can get my refund.
                    +1 photos
                    Apr 16, 2020
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 09, 2020
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

                    -Nadia
                    HDFC Bank Customer Assistance
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                      S
                      SachinRandive
                      Mar 6, 2020
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                      Hdfc bank sent the sms like that-"congratulations! Your completed personal loan app is now accepted. Pls quote ref no.[protected] for any status update -"

                      After a lot of followups from my rm, who is very slow (I have raised a request to change my rm), i am informed that my pl is rejected due to my cc outstanding. I have never defaulted my cc.
                      Please provide a justification for this, as if this were conveyed to me earlier, i would have made other arrangements, and now i dont have the time and the required money.
                      HDFC Bank customer support has been notified about the posted complaint.
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                        SachinRandive
                        Mar 6, 2020
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                        I want to get my relationship manager changed. I am not happy with the service provided by my current manager.
                        I do not get any reply from the rm proactively, and have to call to remind her in case of any open query twice or thrice.
                        Many a times, when i call the number, it is not attended, and i get a call back 2 or 3 days later.

                        I had applied for a pl, and was told it will be processed. After several followups, i was told my pl application is rejected.

                        My previous rm was very good and prompt.
                        HDFC Bank customer support has been notified about the posted complaint.
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                          Divyanshu Bhatia
                          Mar 6, 2020
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                          Address: Kalas malwadi, Pune, Maharashtra, 411015

                          Respected sir,
                          Iam really fed up of your collection agency calls they are calling me in regards to the two wheeler loan for hero mastero which i purchased in may 2019.
                          I would like to inform you that i've cancelled the loan while purchasing the scooter because there was some problem fro your end this waht my dealer told me and asked to do loans from hero fincorp limited i agreed on that and iam paying my emis to hero fincorp on time. While i cancelled loan from you people still iam getting calls that my emi is pending iam really fed up of this, if this thing doesn't stop i will really have to take an action on this. And it will be going on social media too and complaint to consumer forum.
                          Thankyou.
                          HDFC Bank customer support has been notified about the posted complaint.
                          My transaction hasn’t been credited to my account.

                          getting unwanted calls - Comment #3658254 - Image #0
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                            Sameer687
                            from Mumbai, Maharashtra
                            Mar 5, 2020
                            Resolved
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                            Resolved

                            Hdfc bank — debate rs. 10342 any confirmation and otp

                            1 review
                            India
                            Sameer687 on feb 24, 2020
                            Mark as resolved

                            I have received one advitaisment on my instagram (The ridge wallet) this was verified site i was just surfing, i got a massage without any otp your you've spent rs. 10342.15 on hdfc credit card xx6270 at amz*the ridge i haven't any order ridge, i got a mail thanks sameer we have received your order.
                            Apr 7, 2020
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 06, 2020
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We have reviewed your comments and request you to send us the duly filled and signed form which is available in our web site under the following path to cc.[protected]@hdfcbank.com to enable us to do the needful: Forms Center > Credit Cards > Cardholder Dispute Form

                            -Zubin
                            HDFC Bank Customer Assistance
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                              A
                              Ananya Srivastav
                              Mar 5, 2020
                              Resolved
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                              Resolved

                              ach charge

                              Address: Gurgaon, Haryana
                              Website: hdfc bank

                              I have been charged for rs 7000 today, 5th march, 2020 and the transaction shows this as a ach charge. This is done without my consent. I don't know what it is and why it is charged as i don't even has any loan from hdfc. Why this is done without any prior consent or information to m e. I want my money back. Why are you looting your customers?
                              Here is the transaction code: ach d - bddminbfc-tied2599783
                              Why this is done without...
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                              Jayaprakash.p9
                              from Mulanur, Tamil Nadu
                              Mar 5, 2020
                              Resolved
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                              Resolved

                              Address: Mannarkad, Palakkad, Kerala, 678581

                              I have borrowed a vechile from hdfc mannarkad branch, march 2020 they have deducted emi twice. I need my money back. Why this much worst service hdfc are providing. I'm not a defaulter till date. What technology they are using to run their business. I'm going sue a legal complaint against the bank. How dare you toch my money without my knowledge. This is a fraud activities. You says that you refund my money within 7 to 15 days. I need my money back with complete intrest of 10 percentage per day till date you refund. I will not let you go away easily. Bloody cheaters.
                              Apr 7, 2020
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 05, 2020
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                              -Anay
                              HDFC Bank Customer Assistance
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                                Sachinmd7
                                Mar 5, 2020
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                                Address: Primrose 7B, Embassy TechVillage, Sarjapura – Marathahalli Outer Ring Road, Devarabeesanahalli, 560103

                                Hi Team,

                                It's been more than one month I am requesting for NOC but the HDFC bank Credit Card Division is not providing it.

                                In the month of Feb 1st, 2020, I had paid jumbo outstanding of RS.1.30lakhs on my credit card number is ending with 6295.

                                Since 1st Feb 2020, I am following up for a NOC and I am calling to customer care daily once about checking the status and whenever I am giving a call to call center I am hearing the different processes from each individual and followed each process still having the same issue.

                                I have taken so many follow-ups on phone banking, in beginning, they given the commitment of 4, 5 working days and said I will receive a NOC letter on my mail id or Hard Copy, but now they are saying that I have to send the request letter to HDFC credit card division, Chennai.

                                After I came to know that I have to send a letter, I have sent a request letter to HDFC Credit Card Division, Chennai on 18th Feb from DTDC Courier services Docket number is B70817542.

                                I had received an acknowledgment on 21st Feb 2020(on my registered number), saying that the courier has been received HDFC CC Division Chennai and they will respond to me ASAP.

                                Since I am following with escalation manager and floor escalation manager that is Usha and Manjula K, Still I am not getting any positive response from escalation managers as well even they are giving a false commitment saying that I will receive the NOC but till date 5th of March 2020, I have not received.

                                I am very frustrated due to this type of experience. I never expected this type of service from HDFC.
                                I will never ever suggest anyone use HDFC services neither I will use.

                                Kindly look into it and sort it out ASAP and take an action against misusing the power and giving false commitments and false processes.

                                Looking forward to hearing from your team.

                                Regards,
                                Sachin M
                                [protected]
                                [protected]@gmail.com
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 07, 2020
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We wish to inform that your credit card number ending with 6295 was cancelled on 12/02/2020 and as on date, there are nil pending dues on the card account.

                                -Nadia
                                HDFC Bank Customer Assistance
                                Mar 07, 2020
                                Updated by Sachinmd7
                                Hi Nadia,

                                I know that there is a no pending outstanding from my end waiting for the NOC and it has been more than a month still, I haven't received, could you help me on getting NOC and take action against who is making it delay.

                                Looking forward to hearing from you.

                                Regards,
                                Sachin M
                                Mar 07, 2020
                                Updated by Sachinmd7
                                Hi Nadia,

                                Looking forward to getting my NOC and it's already got a lot of delays and I want my NOC ASAP. I have applied for another loan since I am waiting for this NOC.

                                I hope you can able to sort it.

                                Regards,
                                Sachin
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                                  Sachinmd7
                                  Mar 5, 2020
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                                  Address: Primrose 7B, Embassy TechVillage, Sarjapura – Marathahalli Outer Ring Road, Devarabeesanahalli,, 560103

                                  Hi Team,

                                  It's been more than one month I am requesting for NOC but the HDFC bank Credit Card Division is not providing it.

                                  In the month of Feb 1st, 2020, I had paid jumbo outstanding of RS.1.30lakhs on my credit card ending with 6295.

                                  Since 1st Feb 2020, I am following up and for an NOC and giving a call to customer care daily once about checking the status and whenever I am giving a call to call center I am hearing the different processes from each individual and followed each process still having the same issue.

                                  I have taken so many follow-ups on phone banking, in beginning, they given the commitment of 4, 5 working days and said I will receive a NOC letter on my mail id or Hard Copy, but now they are saying that I have to send the request letter to HDFC credit card division, Chennai.

                                  After I came to know that I have to send a letter, I have sent a request latter to HDFC Credit Card Division, Chennai on 18th Feb from DTDC Courier services Docket number is B70817542.

                                  I had received an acknowledgment on 21st Feb 2020(on my registered number), saying that the courier has been received HDFC CC Davison Chennai and they will respond to me ASAP.

                                  Since I am following with escalation manager and floor escalation manager that is Usha and Manjula K, Still I am not getting any positive response from escalation managers as well even they are giving a falls commitment saying that I will receive my NOC but till date 5th of March 2020, I have not received.

                                  I am very frustrated due to this type of experience. I never expected this type of service from HDFC.
                                  I will never ever suggest anyone use HDFC services either I will use.

                                  Kindly look into it and sort it out ASAP and take action against misusing the power and giving fall comments and falls process.

                                  Looking forward to hearing from you team

                                  Regards,
                                  Sachin M
                                  [protected]
                                  [protected]@gmail.com
                                  HDFC Bank customer support has been notified about the posted complaint.
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