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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 15, 2025
Complaints 32882
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HDFC Bank reviews & complaints page 457

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S
shaan monga
Mar 25, 2020
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Address: 151204

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 7135 without my concern on date:25/03/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs 1399/-

Oneassist relationship number : 10330600

Name :- narinder monga
HDFC Bank customer support has been notified about the posted complaint.
Dear Narinder, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Nitesh, Team OneAssist.
Dear Narinder, As per the update received, our executive spoke to you. As per your request, the membership cancellation has been processed. And the refund for the same has been initiated and will reflect in your account within 4-5 working days. If you need any further assistance we are here to help you - Swarali, Team OneAssist.
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    Dr Mohd zeeshan saif
    Mar 24, 2020
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    What is why your doing stolen from my account from previous 3 days you are deducted near about 10000 thousand rupees.stop this i am going to close my account from haldfc bank, you are lier and thief
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      S
      Sumitkar S
      Mar 24, 2020
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      Address: New Delhi, Delhi, 201308

      My fastag is blacklisted or deactivated. I came to know about it when i used it first time at toll plaza on february 29, 2020. I contacted to hdfc fastag customer care, they assured me that the issue will take two working days to resolve. But, as of march 24, 2020, it has not been resolved yet. I continuously contacted to customer care since then and they usually told that my issue will be resolved within two working days.

      It is highly disappointing to get the hdfc fastag and the pathetic response of hdfc bank fastag customer care service.

      Please do the needful asap. Hope to get positive response this time.

      Customer id:[protected]
      Wallet id: [protected]
      Fastag number: hfr965224-b-167
      Tag seq. No. 40007988
      Vehicle number: dl2caw4285

      With regards,

      Sumitkar suman
      Mob: [protected]
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Mar 27, 2020
      HDFC Bank Customer Care's response
      Dear Customer,

      We understand that you have also raised your concerns at Grievance Redressal vide Reference Number[protected] and you will receive a response from them to your e-mail ID. Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff. Under the circumstances, there may be a delay in our response. Please bear with us. In case of any urgent queries or requests you may also use our NetBanking and Mobile Banking services.

      -Nadia
      HDFC Bank Customer Assistance
      Apr 01, 2020
      Updated by Sumitkar S
      Dear Concern,

      Is it really so difficult to activate my FasTag? I am suffering a lot over a month and still waiting to resolve my issue. It is highly disappointing and repentance to purchase a FasTag from HDFC Bank. Such a pathetic services of HDFC FasTag Customer Care I ever experienced. I have to travel through Toll Plaza at the end of lockdown, what should I have to do? Should I kneel down in front of the HDFC Bank?

      I can understand that you have limited staff due to COVID-19 situation, but I raised my concern a long time ago and still you not assuring me that how much time you will take to resolve my issue.

      It is my humble request that please look at this matter and resolve my issue ASAP.
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        Prachi Vashishtha
        Mar 24, 2020
        Resolved
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        Resolved

        I have my salary a/c in hdfc shekhupura, kursi road, vikas nagar branch, lucknow.
        When my a/c was open in this branch i dont know how they have registered some wrong contact no. Because of which i have never got any texts regarding my salary or withdrawls. After few months when i visited to this branch of hdfc and asked them to register my contact no. As they have registered some wrong no. They told me to do it myself from atm. At that same time i have registered my contact no. From same branch atm but still its not working, because of which i am not able to link my adhaar no. To this a/c of mine.
        May 1, 2020
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Mar 24, 2020
        HDFC Bank Customer Care's response
        Dear Customer,

        Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via email.

        -Bejoy
        HDFC Bank Customer Assistance
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          A
          ARIYA al
          Mar 24, 2020
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          I have Solitaire credit card.I have using it for three months. But this month they have charged 500 as first year membership fee. What's this for?is this continue for every year? What is the standard used for this membership fee calculation?
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            V
            vikassoni58
            from Delhi, Delhi
            Mar 23, 2020
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            Address: chhatarpur mp, Chhatarpur, Madhya Pradesh, 471001

            Dear sir/mam myself vikas soni and i have a salary account with hdfc bank where my account no is '[protected]' I had started with sip in mutual funds of rs 1000/- using auto-pay option. But i didn't have sufficient balance in sip date so i have been charged ach debit return charges of rs 590/- on 23/03/2020

            I have called customer care and they told me that this amount is deducted because of payment bounce.

            I have never been informed that this would be charged due to lack of funds. What are these charges for! Why are they so high.
            If sip investment started with rs 1000/- and due to insufficient balance they charged rs 590/- where they haven't informed before this is not good with the customer.
            Hdfc bank has to return this money. There was no intimation from the bank on the consequences of not keeping sip amount in account.

            Please help me resolve this. People are losing trust in public banks and now these banks also!!!. Although it doesn't make a difference to hdfc bank for sure, but i will close my account if it is not returned. If auto debiting is a service you provide as a bank, then it is your duty to inform me of the charges for the same. Heights of fraud. You must give me a warning that if funds are insufficient you will be charged. Nothing was there.
            +1 photos
            HDFC Bank customer support has been notified about the posted complaint.
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              ankur_soni96
              Mar 23, 2020
              Resolved
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              Resolved

              Address: sector-71, Noida, Gautam Buddh Nagar, Uttar Pradesh, 201301

              Hello,

              My father sent me the rent money via upi but bank has hold rs 2839.33
              This is very Unproffessional behavior
              I was told that i can open account in there bank as a student
              They didn't told me about any penalty and now they held my rent money
              transaction date- 23 march 2020

              I have attached all the suffiecient details in attachments, Please look into it as it is reflecting on reputation of HDFC bank

              If anything is missing you can ping me on
              my email - ankur.[protected]@gmail.com
              +2 photos
              Apr 27, 2020
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Mar 24, 2020
              HDFC Bank Customer Care's response
              Dear Customer,

              Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

              -Anay
              HDFC Bank Customer Assistance
              Verified Support
              Mar 27, 2020
              HDFC Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience you may have faced. Request you to write us using the following URL http://bit.ly/2leGTHn with your account number, date & amount of transaction, transaction reference number and the reference id TT[protected]. A bank representative shall contact you as soon as we receive this information We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum.

              -Nadia
              HDFC Bank Customer Assistance
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                N
                Nuratech
                Mar 23, 2020
                Resolved
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                Resolved

                car loan foreclosure issues

                Address: HDFC BANK, LB Road, Tiruvanmiyur , Chennai, 600041

                I had a car loan with ac number : 56050344

                I wanted to foreclose this account in the last week of December 2019, when I approached the bank, they said I need to pay 80000 INR approx additional as fore closure charges, But I remembered that their agent said the he would raise a special request for ZERO foreclosure and generate a CODE which he will include it with my application which I have signed it blank. I approached the...
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                C
                Chitalekha Das
                Mar 23, 2020
                Resolved
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                Resolved

                Address: 12/2 kastadanga link road shibrampur, 12/2, Kolkata, West Bengal, 700061

                Official,
                This is chitralekha dasbairagya your existing customer for last 2 years my account number is [protected] my customer id is[protected] ifsc code is hdfc0000515.
                Every month hdfc is deducting charge from my account unethically. What is this # can u explain is. Today i transfer 1000 rs in my account i had 600 rs already but while i tried for transaction it was showing 253 rs in my acoount. What kind of white collar thief you are? Am i using your bank locker so i have to pay 1000 rs per month, for maintaing a salary account you are charging 600 rs per month from the customer what you think we cannt take any step. If my matter will not resolve i will file legal case against you in conmsumer forum. As well as i will start posting in social media about your cheating.
                Apr 24, 2020
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Mar 24, 2020
                HDFC Bank Customer Care's response
                Dear Customer,

                We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days.

                -Nadia
                HDFC Bank Customer Assistance
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                  M
                  Madhu HB
                  Mar 23, 2020
                  Resolved
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                  Resolved

                  Address: Dharwad, Karnataka, 58008

                  My rs.3500 amount deducted without any communication i have kept that money for emergency purpose now i lost all that money. Hdfc bank as to return that money else i am not going use hdfc bank account and also i am not going to pay any bills.
                  We will work hard and saved that money without communication how bank can deduct all money i need the amount back.

                  Due to this sudden deduction i am facing critical situation amd also in this corona situation where i can bring money
                  Apr 25, 2020
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Mar 23, 2020
                  Updated by Madhu HB
                  Please look at this issue seriously everytime its happening nobody is responding I have called several time to custmer cate but no use..I want my money back..urgently
                  Mar 23, 2020
                  Updated by Madhu HB
                  I have kept that money for medical emegency now I need money urgently but you people dedued all my amount I want my money back else I am not going to pay any emi further..and want to close bank account from hdfc.
                  Verified Support
                  Mar 24, 2020
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  The reference number for your query is HBL=[protected]. You will receive an email response in 3 working days.

                  -Zubin
                  HDFC Bank Customer Assistance
                  My account got deducted amount continuosly after withdraw of money after 3 days. its almost 10 times money has deducted totaly 2000/- . i need to know about it and need a reason.

                  account number - [protected]

                  and my reference number all are there in the picture i uploaded

                  thank you
                  mani vardhan

                  amount deducted without communication - Comment #3667133 - Image #0
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                    S
                    Shyamkumar S
                    Mar 23, 2020
                    Resolved
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                    Resolved

                    Cancellation of one assist membership
                    I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 7774 without my concern on date:16/03/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

                    Name :- s shyamkumar
                    Mobile no. :- [protected]
                    Activated service: oneassist mfee
                    Credit card number ending :- 7774
                    Apr 27, 2020
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 23, 2020
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We have reviewed your comments expressed and request you to contact One Assist directly in the Toll-free numbers as mentioned below and our Phone Banking Officers will be glad to assist you on cancellation. Alternate No.[protected] or write to [protected]@oneassist.in

                    -Zubin
                    HDFC Bank Customer Assistance
                    Dear Shyam, We are sorry for the inconvenience caused. Kindly share your Membership details on this link: https://www.research.net/r/CLC3YPM and we will look into the matter - Swarali, Team OneAssist.
                    In my current account of HDFC bank there arr showing -29.75 balance. And it is for MiRevenue Hold through GEFU. It truely unauthorised.

                    cancellation of one assist membership - Comment #3667050 - Image #0
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                      Z
                      Zulfiquar Ahmad
                      Mar 22, 2020
                      Resolved
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                      Resolved

                      Address: Gautam Buddh Nagar, Uttar Pradesh, 110025

                      Late night at 00:02 am I crossed Dadri toll on GT Road.Toll charges deducted from my HDFC fastag account.

                      But again now at 08:00 am again toll charges deducted showing same toll Plaza, although myself as well as my car is in Delhi at my home.

                      I contacted their customer care number, but getting no response.

                      Kindly help me get my money back.

                      Thanks

                      Zulfiquar Ahmad
                      Apr 25, 2020
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 22, 2020
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

                      -Preethi
                      HDFC Bank Customer Assistance
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                        D
                        Dēēpàk Gosain
                        Mar 22, 2020
                        Resolved
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                        Address: 110092

                        I have bought iphone11 with hdfc bank debit card in from delhi. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now,. I have asked in shop where i brought, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
                        Apr 30, 2020
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 22, 2020
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.
                        -Anay

                        HDFC Bank Customer Assistance
                        Jun 03, 2020
                        Updated by Dēēpàk Gosain
                        My cashback still not received yet
                        Hi there.This Anwar Ahmed khan.i had purchased samsung note + from Bajaj electronics Telangana Hyderabad dilsukhnagar store.Till now 6000 rs cash back not received in my account.please find the attached document solve issue as soon as possible.Thank you.
                        Contact number = [protected].

                        6000 cash back not received yet - Comment #3712476 - Image #0
                        Hi there.This is Anwar Ahmed khan.Till now my issue not resolved.i had purchased samsung note 10 + from Bajaj electronics Telangana Hyderabad dilsukhnagar store.Till now 6000 rs cash back not received in my account.please find the attached document solve issue as soon as possible.All EMI'S all clear in this month 05/082020.Thank you.
                        Contact number =[protected].; [protected]
                        Email i.d = [protected]@gmail.com

                        6000 cash back not received yet - Comment #3717667 - Image #0
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                          S
                          saikiran somani
                          Mar 21, 2020
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                          Resolved

                          Address: 7000135

                          I made a transaction on irctc to book tickets
                          Amount debited but tickets were not booked.

                          After few days i received a message

                          Ur transaction on hdfc bank credit card ending 7571 for rs. 2876.38 has been credited/reversed by indianra3472086 on[protected]:18:21:26

                          Even after 24hrs amount not reflected in my account... When will be the amount refunded to my account/credit card??
                          Apr 28, 2020
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 21, 2020
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share with us your complete concern along with the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                          -Anay
                          HDFC Bank Customer Assistance
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                            V
                            VIJAYAN MANI
                            Mar 21, 2020
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                            Address: No 40 pudupet main road, thirupathur, Sivaganga, Tamil Nadu, 635601
                            Website: www.hdfcbank.com

                            I am HDFC credit card holder of ending with 1703... The bank debit the amount Rs.1399 on 13.3.20 without my concern... I didn't like to continue the member of one assistant ... kindly cancel my membership also take the necessary action..
                            one assistant relationship no. 6487368 Mobil: [protected],
                            +1 photos
                            HDFC Bank customer support has been notified about the posted complaint.
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                              Karan Masurkar
                              Mar 20, 2020
                              Resolved
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                              Resolved

                              Hello receiver,
                              I had cancelled my railway tickets which was booked online via hdfc debit card, now i received a message that"ur transaction on hdfc bank debit/atm card ending 1314 for rs. 1550.00 has been credited/reversed by ecaterin3165892 on[protected]:02:25:07" but still when i checked my balance, it is not credited to my account number, please do check what is wrong and revert back to me quickly.
                              Apr 21, 2020
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 21, 2020
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We have checked and note that the transaction is reversed back to your account. Kindly refer to your account statement to verify the same.

                              -Zubin
                              HDFC Bank Customer Assistance
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                                nandadulal jana
                                Mar 20, 2020
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                                Address: Electronics City, 560100

                                I had seen many times, this hdfc did not allow me to modify the order and put new order specially in the peak time like today from 3.15pm to 3.30pm, i did not able to buy the share i wanted to buy instead of i brought a different share for which i have already placed the order when i was trying to modify the same it was always showing all exchange are down but at the same time zerodha was working fine. So guys please care full from this cheater... Instead of of providing better service they will send fake advice and will charge the most.
                                HDFC Securities customer support has been notified about the posted complaint.
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                                  MadhuJay
                                  Mar 20, 2020
                                  Resolved
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                                  Resolved

                                  Address: B 12, Lane 7, Tulshibagwale Colony, Sahakar Nagar 2, Pune, Maharashtra, 411009

                                  I am using hdfc bank regalia credit card for more than 10 years.

                                  Credit card no. [protected]

                                  In january 2020, i was supposed to travel from 18th to 22nd. My payment due date for credit card is 24th of every month.
                                  To avoid any delay, due to my travelling, i dropped a post dated cheque (19/01/2020) to hdfc bank drop box on 15th january 2020.
                                  But their oversmart employees presented the cheque to my bank on 17th january 2020, which was two days prior to date printed on cheque. Therefore my bankers (Janata sahakari bank ltd.) could not honour the cheque, despite there was sufficient balance in my cc account.
                                  This was brought to the notice of hdfc bank. Therefore they reversed the payment return fee rs. 650 and sent me an apology letter on 6th march 2020.

                                  Despite the issue has been resolved as it was purely their mistake, hdfc bank cards have sent me a current month's statement mentioning finance charges rs. 8078.46

                                  This is totally not acceptable to me.
                                  Apr 22, 2020
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 20, 2020
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We wish to inform you that, payment of atleast the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. Further, to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date. Specific to your card account, we are not in receipt of complete payments towards the outstanding as per the statement due date and in view of the same, bank charges as applicable were levied to your credit card account. Hence, we request you to effect payment towards the total amount due within the payment due date to avoid levy of bank charges. You may refer to the below link for details of the same: https://bit.ly/2IZcapM.

                                  -Zubin
                                  HDFC Bank Customer Assistance
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                                    J
                                    jai gujjula
                                    Mar 20, 2020
                                    Resolved
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                                    Resolved

                                    hdfc bank credit card overlimit fee charge

                                    Address: Pune, Maharashtra, 411005

                                    Hello sir/maa'm,

                                    I hold credit card of hdfc bank from last 3 years, on 26/02/2020 overlimit fee (Ref# 14802071000226999973570) of rs.600 has been levied on my credit card for over limit transaction which has happen through oversight. The bank has access the transaction without informing me and without my consent which is the responsilibity of the hdfc bank to inform the costumer about the charges, regading the same i have...
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                                    T.Ro
                                    Mar 20, 2020
                                    Resolved
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                                    Resolved

                                    Address: Hyderabad, Andhra Pradesh, 500084

                                    Hello,

                                    On the 28th of february, 2020, i was charged a dc intl post txn markup,

                                    Could you please help me understand why that happened,
                                    It’s very hard to track the deductions of money from the account unless notified and given an explanation for the deduction,

                                    I did send money to uk in october 2019 though, so why am i being charged a fee right now when i have already been charged earlier,
                                    For what needed to be paid as a bank fee, i was charged and paid that too,

                                    Pleaseee help

                                    Money deducted : rs. 518.48
                                    Apr 24, 2020
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 20, 2020
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                    -Zubin
                                    HDFC Bank Customer Assistance
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