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HDFC Bank Complaints & Reviews

2.9
Updated: May 26, 2026
Complaints 32952
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HDFC Bank reviews & complaints page 460

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S
Shivshankar Saha
from Jorhat, Assam
Mar 25, 2020
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Address: Jhargaon bazar, Vill Jhargaon PO Jhargaon Dist Morigaon, Marigaon, Assam, 782410

Dear sir/mam,
I have paid an amount of rs. 1250/- on 25th of March through hdfc bank debit card payment to a gaming app called MPL. The amount was deducted from my account at that time, but the transaction was not processed. The transaction id as per hdfc bank is [protected] and the failed transaction as per MPL app is MPLPID_73735488.Please do your best for return of my amount.
My personnel details as follows :

NAME- SHIV SHANKAR SAHA
BRANCH - JAGIROAD (HDFC)
ACCOUNT NO. - [protected]
IFSC- HDFC0002942
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Apr 04, 2020
HDFC Bank Customer Care's response
Dear Customer,

Your request for a customer dispute has been logged. We are working on your concern vide Ref ID: 21423097 and will revert to you within 7 working days.

-Anay
HDFC Bank Customer Assistance
Apr 04, 2020
Updated by Shivshankar Saha
Hello sir/mam, i have got the refund for the same. Please update me about the transaction of 1347rs on 10th of march 2020 which have been debited from my account but not credited to merchandise account
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    Prashant nair1994
    Mar 25, 2020
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    I tried transferring money from my kotak bank app to nbd (Dubai) branch account..
    The transaction was successful however the recipient didn't receive and also the same was deducted from my account
    After having word with my bank they say it has been transferred to hdfc account with branch in mumbai
    I tried contacting the branch with calls and emails still no response
    Please find attached the account info to which the money was credited
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Mar 25, 2020
    HDFC Bank Customer Care's response
    Dear Customer,

    Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

    -Anay
    HDFC Bank Customer Assistance
    Mar 27, 2020
    Updated by Prashant nair1994
    I mentioned earlier am not a HDFC account holder so I couldn't complete the process mentioned in the link and also my transaction was successful and the same has reached your bankand this has been confirmed by mey Kotak bank can I have someone call me...it's very embarrassing that a bank has got an extra money in the account and no one bothers to return... Are we talking about consumer service
    Mar 29, 2020
    Updated by Prashant nair1994
    Still no revert or update
    Apr 06, 2020
    Updated by Prashant nair1994
    Can I get a revert
    The concern is I don't hold any account with HDFC it's just that my international transfer was routed through your bank and the money ilhas reached your account unfortunately not to my recipient or my own account due to which I couldn't complete the procedure listed through the above link
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      Ajmalma
      Mar 27, 2020
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      Sir,
      I'm working at hdfc life as corporate agency manager. Company will release salary advance due to covid19 amounted as Rs 12438.
      That amount is hold by HDFC bank. My accont balance appears rupees 0. My account details mentioned below.
      My account number is [protected]
      Hdfc bank mahalingapuram branch chennai.
      Kindly please examine my complaint and please do needful.
      HDFC Life customer support has been notified about the posted complaint.
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        E
        Ebenezer Steffi Malar
        Mar 25, 2020
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        An amount of 819 has been deducted from my account for depository fee. When googled I came to know the deduction is for demat account . I haven’t opened such account. I’m using only salary account . How can you deduct without prior information . I need the amount back otherwise prior action will be take.
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          S
          shaan monga
          Mar 25, 2020
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          Address: 151204

          Cancellation of one assist membership
          I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 7135 without my concern on date:25/03/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs 1399/-

          Oneassist relationship number : 10330600

          Name :- narinder monga
          HDFC Bank customer support has been notified about the posted complaint.
          Dear Narinder, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Nitesh, Team OneAssist.
          Dear Narinder, As per the update received, our executive spoke to you. As per your request, the membership cancellation has been processed. And the refund for the same has been initiated and will reflect in your account within 4-5 working days. If you need any further assistance we are here to help you - Swarali, Team OneAssist.
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            D
            Dr Mohd zeeshan saif
            Mar 24, 2020
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            What is why your doing stolen from my account from previous 3 days you are deducted near about 10000 thousand rupees.stop this i am going to close my account from haldfc bank, you are lier and thief
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              S
              Sumitkar S
              Mar 24, 2020
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              Address: New Delhi, Delhi, 201308

              My fastag is blacklisted or deactivated. I came to know about it when i used it first time at toll plaza on february 29, 2020. I contacted to hdfc fastag customer care, they assured me that the issue will take two working days to resolve. But, as of march 24, 2020, it has not been resolved yet. I continuously contacted to customer care since then and they usually told that my issue will be resolved within two working days.

              It is highly disappointing to get the hdfc fastag and the pathetic response of hdfc bank fastag customer care service.

              Please do the needful asap. Hope to get positive response this time.

              Customer id:[protected]
              Wallet id: [protected]
              Fastag number: hfr965224-b-167
              Tag seq. No. 40007988
              Vehicle number: dl2caw4285

              With regards,

              Sumitkar suman
              Mob: [protected]
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Mar 27, 2020
              HDFC Bank Customer Care's response
              Dear Customer,

              We understand that you have also raised your concerns at Grievance Redressal vide Reference Number[protected] and you will receive a response from them to your e-mail ID. Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff. Under the circumstances, there may be a delay in our response. Please bear with us. In case of any urgent queries or requests you may also use our NetBanking and Mobile Banking services.

              -Nadia
              HDFC Bank Customer Assistance
              Apr 01, 2020
              Updated by Sumitkar S
              Dear Concern,

              Is it really so difficult to activate my FasTag? I am suffering a lot over a month and still waiting to resolve my issue. It is highly disappointing and repentance to purchase a FasTag from HDFC Bank. Such a pathetic services of HDFC FasTag Customer Care I ever experienced. I have to travel through Toll Plaza at the end of lockdown, what should I have to do? Should I kneel down in front of the HDFC Bank?

              I can understand that you have limited staff due to COVID-19 situation, but I raised my concern a long time ago and still you not assuring me that how much time you will take to resolve my issue.

              It is my humble request that please look at this matter and resolve my issue ASAP.
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                P
                Prachi Vashishtha
                Mar 24, 2020
                Resolved
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                Resolved

                I have my salary a/c in hdfc shekhupura, kursi road, vikas nagar branch, lucknow.
                When my a/c was open in this branch i dont know how they have registered some wrong contact no. Because of which i have never got any texts regarding my salary or withdrawls. After few months when i visited to this branch of hdfc and asked them to register my contact no. As they have registered some wrong no. They told me to do it myself from atm. At that same time i have registered my contact no. From same branch atm but still its not working, because of which i am not able to link my adhaar no. To this a/c of mine.
                May 1, 2020
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Mar 24, 2020
                HDFC Bank Customer Care's response
                Dear Customer,

                Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via email.

                -Bejoy
                HDFC Bank Customer Assistance
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                  A
                  ARIYA al
                  Mar 24, 2020
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                  I have Solitaire credit card.I have using it for three months. But this month they have charged 500 as first year membership fee. What's this for?is this continue for every year? What is the standard used for this membership fee calculation?
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                    V
                    vikassoni58
                    from Delhi, Delhi
                    Mar 23, 2020
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                    Address: chhatarpur mp, Chhatarpur, Madhya Pradesh, 471001

                    Dear sir/mam myself vikas soni and i have a salary account with hdfc bank where my account no is '[protected]' I had started with sip in mutual funds of rs 1000/- using auto-pay option. But i didn't have sufficient balance in sip date so i have been charged ach debit return charges of rs 590/- on 23/03/2020

                    I have called customer care and they told me that this amount is deducted because of payment bounce.

                    I have never been informed that this would be charged due to lack of funds. What are these charges for! Why are they so high.
                    If sip investment started with rs 1000/- and due to insufficient balance they charged rs 590/- where they haven't informed before this is not good with the customer.
                    Hdfc bank has to return this money. There was no intimation from the bank on the consequences of not keeping sip amount in account.

                    Please help me resolve this. People are losing trust in public banks and now these banks also!!!. Although it doesn't make a difference to hdfc bank for sure, but i will close my account if it is not returned. If auto debiting is a service you provide as a bank, then it is your duty to inform me of the charges for the same. Heights of fraud. You must give me a warning that if funds are insufficient you will be charged. Nothing was there.
                    HDFC Bank customer support has been notified about the posted complaint.
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                      ankur_soni96
                      Mar 23, 2020
                      Resolved
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                      Resolved

                      Address: sector-71, Noida, Gautam Buddh Nagar, Uttar Pradesh, 201301

                      Hello,

                      My father sent me the rent money via upi but bank has hold rs 2839.33
                      This is very Unproffessional behavior
                      I was told that i can open account in there bank as a student
                      They didn't told me about any penalty and now they held my rent money
                      transaction date- 23 march 2020

                      I have attached all the suffiecient details in attachments, Please look into it as it is reflecting on reputation of HDFC bank

                      If anything is missing you can ping me on
                      my email - ankur.[protected]@gmail.com
                      Apr 27, 2020
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 24, 2020
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                      -Anay
                      HDFC Bank Customer Assistance
                      Verified Support
                      Mar 27, 2020
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience you may have faced. Request you to write us using the following URL http://bit.ly/2leGTHn with your account number, date & amount of transaction, transaction reference number and the reference id TT[protected]. A bank representative shall contact you as soon as we receive this information We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum.

                      -Nadia
                      HDFC Bank Customer Assistance
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                        N
                        Nuratech
                        Mar 23, 2020
                        Resolved
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                        Resolved

                        car loan foreclosure issues

                        Address: HDFC BANK, LB Road, Tiruvanmiyur , Chennai, 600041

                        I had a car loan with ac number : 56050344

                        I wanted to foreclose this account in the last week of December 2019, when I approached the bank, they said I need to pay 80000 INR approx additional as fore closure charges, But I remembered that their agent said the he would raise a special request for ZERO foreclosure and generate a CODE which he will include it with my application which I have signed it blank. I approached the...
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                        C
                        Chitalekha Das
                        Mar 23, 2020
                        Resolved
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                        Resolved

                        Address: 12/2 kastadanga link road shibrampur, 12/2, Kolkata, West Bengal, 700061

                        Official,
                        This is chitralekha dasbairagya your existing customer for last 2 years my account number is [protected] my customer id is[protected] ifsc code is hdfc0000515.
                        Every month hdfc is deducting charge from my account unethically. What is this # can u explain is. Today i transfer 1000 rs in my account i had 600 rs already but while i tried for transaction it was showing 253 rs in my acoount. What kind of white collar thief you are? Am i using your bank locker so i have to pay 1000 rs per month, for maintaing a salary account you are charging 600 rs per month from the customer what you think we cannt take any step. If my matter will not resolve i will file legal case against you in conmsumer forum. As well as i will start posting in social media about your cheating.
                        Apr 24, 2020
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 24, 2020
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days.

                        -Nadia
                        HDFC Bank Customer Assistance
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                          M
                          Madhu HB
                          Mar 23, 2020
                          Resolved
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                          Resolved

                          Address: Dharwad, Karnataka, 58008

                          My rs.3500 amount deducted without any communication i have kept that money for emergency purpose now i lost all that money. Hdfc bank as to return that money else i am not going use hdfc bank account and also i am not going to pay any bills.
                          We will work hard and saved that money without communication how bank can deduct all money i need the amount back.

                          Due to this sudden deduction i am facing critical situation amd also in this corona situation where i can bring money
                          Apr 25, 2020
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Mar 23, 2020
                          Updated by Madhu HB
                          Please look at this issue seriously everytime its happening nobody is responding I have called several time to custmer cate but no use..I want my money back..urgently
                          Mar 23, 2020
                          Updated by Madhu HB
                          I have kept that money for medical emegency now I need money urgently but you people dedued all my amount I want my money back else I am not going to pay any emi further..and want to close bank account from hdfc.
                          Verified Support
                          Mar 24, 2020
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          The reference number for your query is HBL=[protected]. You will receive an email response in 3 working days.

                          -Zubin
                          HDFC Bank Customer Assistance
                          My account got deducted amount continuosly after withdraw of money after 3 days. its almost 10 times money has deducted totaly 2000/- . i need to know about it and need a reason.

                          account number - [protected]

                          and my reference number all are there in the picture i uploaded

                          thank you
                          mani vardhan
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                            S
                            Shyamkumar S
                            Mar 23, 2020
                            Resolved
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                            Resolved

                            Cancellation of one assist membership
                            I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 7774 without my concern on date:16/03/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

                            Name :- s shyamkumar
                            Mobile no. :- [protected]
                            Activated service: oneassist mfee
                            Credit card number ending :- 7774
                            Apr 27, 2020
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 23, 2020
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We have reviewed your comments expressed and request you to contact One Assist directly in the Toll-free numbers as mentioned below and our Phone Banking Officers will be glad to assist you on cancellation. Alternate No.[protected] or write to [protected]@oneassist.in

                            -Zubin
                            HDFC Bank Customer Assistance
                            Dear Shyam, We are sorry for the inconvenience caused. Kindly share your Membership details on this link: https://www.research.net/r/CLC3YPM and we will look into the matter - Swarali, Team OneAssist.
                            In my current account of HDFC bank there arr showing -29.75 balance. And it is for MiRevenue Hold through GEFU. It truely unauthorised.
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                              Z
                              Zulfiquar Ahmad
                              Mar 22, 2020
                              Resolved
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                              Resolved

                              Address: Gautam Buddh Nagar, Uttar Pradesh, 110025

                              Late night at 00:02 am I crossed Dadri toll on GT Road.Toll charges deducted from my HDFC fastag account.

                              But again now at 08:00 am again toll charges deducted showing same toll Plaza, although myself as well as my car is in Delhi at my home.

                              I contacted their customer care number, but getting no response.

                              Kindly help me get my money back.

                              Thanks

                              Zulfiquar Ahmad
                              Apr 25, 2020
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 22, 2020
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

                              -Preethi
                              HDFC Bank Customer Assistance
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                                D
                                Dēēpàk Gosain
                                Mar 22, 2020
                                Resolved
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                                Resolved

                                Address: 110092

                                I have bought iphone11 with hdfc bank debit card in from delhi. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now,. I have asked in shop where i brought, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
                                Apr 30, 2020
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 22, 2020
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.
                                -Anay

                                HDFC Bank Customer Assistance
                                Jun 03, 2020
                                Updated by Dēēpàk Gosain
                                My cashback still not received yet
                                Hi there.This Anwar Ahmed khan.i had purchased samsung note + from Bajaj electronics Telangana Hyderabad dilsukhnagar store.Till now 6000 rs cash back not received in my account.please find the attached document solve issue as soon as possible.Thank you.
                                Contact number = [protected].
                                Hi there.This is Anwar Ahmed khan.Till now my issue not resolved.i had purchased samsung note 10 + from Bajaj electronics Telangana Hyderabad dilsukhnagar store.Till now 6000 rs cash back not received in my account.please find the attached document solve issue as soon as possible.All EMI'S all clear in this month 05/082020.Thank you.
                                Contact number =[protected].; [protected]
                                Email i.d = [protected]@gmail.com
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                                  S
                                  saikiran somani
                                  Mar 21, 2020
                                  Resolved
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                                  Resolved

                                  Address: 7000135

                                  I made a transaction on irctc to book tickets
                                  Amount debited but tickets were not booked.

                                  After few days i received a message

                                  Ur transaction on hdfc bank credit card ending 7571 for rs. 2876.38 has been credited/reversed by indianra3472086 on[protected]:18:21:26

                                  Even after 24hrs amount not reflected in my account... When will be the amount refunded to my account/credit card??
                                  Apr 28, 2020
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 21, 2020
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share with us your complete concern along with the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                                  -Anay
                                  HDFC Bank Customer Assistance
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                                    VIJAYAN MANI
                                    Mar 21, 2020
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                                    Address: No 40 pudupet main road, thirupathur, Sivaganga, Tamil Nadu, 635601
                                    Website: www.hdfcbank.com

                                    I am HDFC credit card holder of ending with 1703... The bank debit the amount Rs.1399 on 13.3.20 without my concern... I didn't like to continue the member of one assistant ... kindly cancel my membership also take the necessary action..
                                    one assistant relationship no. 6487368 Mobil: [protected],
                                    HDFC Bank customer support has been notified about the posted complaint.
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                                      Karan Masurkar
                                      Mar 20, 2020
                                      Resolved
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                                      Resolved

                                      Hello receiver,
                                      I had cancelled my railway tickets which was booked online via hdfc debit card, now i received a message that"ur transaction on hdfc bank debit/atm card ending 1314 for rs. 1550.00 has been credited/reversed by ecaterin3165892 on[protected]:02:25:07" but still when i checked my balance, it is not credited to my account number, please do check what is wrong and revert back to me quickly.
                                      Apr 21, 2020
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Mar 21, 2020
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We have checked and note that the transaction is reversed back to your account. Kindly refer to your account statement to verify the same.

                                      -Zubin
                                      HDFC Bank Customer Assistance
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