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HDFC Bank Complaints & Reviews

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Updated: Aug 21, 2026
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18423
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M
Mohammed Azhar Shah
May 7, 2020
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Address: Santacruz, Mumbai

HDFC Bank,

I had purchased an iPhone XR on 29/12/2019 with my HDFC bank debit card from Maple Store, Khar(w), Mumbai. As I was informed that the cashback shall be credited within 120 business days from the last date of the transaction month. Now it is more that 120 days but yet I have not received cashback. Now due to this lock-down all stores are closed and only emergency services are provided with HDFC Customer care. I request to HDFC bank to please co-operate and resolve this issue by crediting cashback as soon as possible.
May 21, 2020
Complaint marked as Resolved 
Greetings!! Thank you and really appreciated for your support. Cash Back received on 18.05.2020
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
May 13, 2020
HDFC Bank Customer Care's response
Dear Customer,

Due to the prevailing COVID19 Pandemic situation, customers may experience a delay in receiving eligible cashback. Rest assured, for eligible transactions, cashback disbursements will be done within 30 days post the situation normalizes.
We request your patience and support during these testing circumstances.

-Nadia
HDFC Bank Customer Assistance
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    Rashi Kejriwal
    May 7, 2020
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    I would like to co plaint that HDFC id deducting amount for Banyan tree services which is not opted or authorized by me. I want this to stop and all the amount deducted till now to be refunded ASAP.
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      Avadhut Pawar
      May 7, 2020
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      Address: Puncsheel nagar sai colony sangli.

      Dear sir.
      please my credit card bill 2 time pay 1420/- rs. so please amount refund my account.
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        C
        chirag17arora
        from Noida, Uttar Pradesh
        May 7, 2020
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        Address: Future World- Bharti Colony-preet Vihar

        I made a purchase on 17.12.19 using my hdfc debit card. I was told that i will get a cashback of rs6000 (Even mentioned on the receipt). I haven't received the cashback yet. I was supposed to get it after 120 days of the last date of purchase month. It's 7th may 2020 already. Already contacted through email on apr 27, 2020, but still no revert back.

        Taxation id: [protected]

        Looking for support on this.

        Regards
        Aug 14, 2021
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        May 11, 2020
        HDFC Bank Customer Care's response
        Dear Customer,

        Due to the prevailing COVID19 Pandemic situation, customers may experience a delay in receiving eligible cashback.

        Rest assured, for eligible transactions, cashback disbursements will be done within 30 days post the situation normalizes.

        We request your patience and support during these testing circumstances.

        -Nadia
        HDFC Bank Customer Assistance
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          Pooja Ashley
          May 7, 2020
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          My cashback not received not any kind of call nack and mail why its to delayed
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            V
            vkn23
            May 7, 2020
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            I have bought my apple macbookpro of 113905 with hdfc bank debit card on 29/12/2019 from idestiny necleus mall ranchi. As mentioned by hdfc bank (To receive cashback of 7000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in store, they said to check with bank. Hope this issue gets resolved and cashback will be credited asap.
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            May 07, 2020
            HDFC Bank Customer Care's response
            Dear Customer,

            We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

            -Anay
            HDFC Bank Customer Assistance
            May 07, 2020
            Updated by vkn23
            where is reference no ???
            May 08, 2020
            Updated by vkn23
            ref num:[protected]
            May 08, 2020
            Updated by vkn23
            ref no : hbl[protected]
            I'm having same problem!
            Did you get your cash back?
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              K
              Karun Goyal
              May 7, 2020
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              What is 'mirevenue hold through gefu'? And on which behalf such amount is deducted or hold from my account. On 23 march 2020 it saw in my account with 1180₹ amount and now again on 29th April 2020 it increases to 2263₹. I want to remove this hold from my account. Please help and message me as fast as possible.
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                R
                Ranajoy.Dutta
                May 7, 2020
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                Resolved

                I wish you lodge a complaint against a mobile prepaid recharge transaction done on 07.05.2020 through the payzapp app.

                Although the recharge was for a vodafone mobile number, upon completing the transaction, the recharge was not completed and the detail showed "sale at payzapp bill pay, bangalore" which did not make any sense. The money got deducted from the wallet but the recharge was not done.

                Below, i am attaching the screenshot of the transaction details showing in the app for reference.
                May 7, 2020
                Complaint marked as Resolved 
                Somehow the recharge got delayed and it became successful only after about a few hours. Although the cashback was not issued by the app even then.
                HDFC Bank customer support has been notified about the posted complaint.
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                  G
                  Gourav x
                  May 7, 2020
                  Resolved
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                  Address: Mcf 325 jeewan nagar part 2 gounchi ballabgarh faridabad 121004

                  Dear sir
                  Mera naam gourav or mera aapke yha se ek two wheeler loan chal rha h 63385254 jiski me hamesa time pr emi pay krta rha hu or covid 19 me bhi mene aapki march or april ki emi tak pay ki but may ki me pay nhi kr paya.
                  Or govt guidelines me bhi yei bataya gya h ki bank covid 19 me koi bhi extra charge ya kisi bhi tarike ka bouncing charge nhi lega but fir bhi mere acount se bounce charge debit kiye gye
                  Me aapke bank ka kafi time se member hu mene aapke bank ki insurance policy or invest plan credit card jesi kafi service bhi le rakhi h jinki payment kbhi late nhi hui h
                  Plz govt rbi ki guidelines ko follow kro or kisi bhi tarike ka koi bouncing charge na le
                  Aug 14, 2021
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  May 13, 2020
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We have checked your loan account and confirm that there is no EMI bounce fee levied to your account. Please take up the matter with your bank from which charges are deducted.

                  -Nadia
                  HDFC Bank Customer Assistance
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                    S
                    Surajits36
                    May 7, 2020
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                    Resolved

                    Myself surajit. I made an online purchase of 5797.68 rupees from myntra using instacred. However due to some unforeseen circumstances i had to cancel my order and post that myntra has confirmed about refund. However there was no confirmation from bank and hdfc has already charged me 2 months emi that is 2x 1012 rupees. This is sheer harassment of public trust.

                    Why you people are doing bluff??

                    Attaching snap for reference. Please cancel my loan immediately and issue first emi refund.

                    As i bought two products so myntra cancelled and refunded amount in two parts.

                    2646.68 (2nd product) + 3150.99 (1st product) = 5797.67 (Total loan)
                    May 19, 2021
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    May 07, 2020
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share with us your complete concern along with the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                    -Anay
                    HDFC Bank Customer Assistance
                    May 07, 2020
                    Updated by Surajits36
                    Stop pasting this form. This form does not take the complaint number . It always shows incorrect number. If i do not get my money back i would place a request to RBI for customer assualt.
                    May 07, 2020
                    Updated by Surajits36
                    <AUTO> 'HBL=[protected]' - this is the complaint number
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                      T
                      Tamannar
                      May 7, 2020
                      Resolved
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                      Resolved

                      Hi, i had purchased iphone 11 (64gb) on 28th dec'2019 through my hdfc credit card, in laxmi nagar delhi. Also i made a full payment on 24th january against my statement. As per offer i should receive amount of rs. 6000/- within 90 days. But today is 7th may & still i didn't receive my cashback. I tried to connect with your customer case but unable to do so.

                      Kindly look into this matter.
                      May 7, 2020
                      Complaint marked as Resolved 
                      I have received my cashback within 12 hour after putting my complain on this portal. Thank you.
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      May 08, 2020
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We request you to provide us with the complete offer details received from the bank along with the header and footer and the transaction details such as transaction date, merchant name, the amount by clicking on https://t.co/N2sk0voO2e to enable us to assist you. Please mention reference number TT[protected] for us to promptly respond to you via email.
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                        P
                        Parth Fotedar
                        May 7, 2020
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                        I have bought my iphone11 with hdfc bank debit card on 25/12/2019 in reliance digital, marathahalli, bangalore-560037. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days (Approx 240 days) i have been trying to reach out to bank and to the store but there is no response from them the store had told me that they will be providing an additional cashback of 2500 from reliance digital. I have been patient for so many months but nothing i have received. Please look into this matter urgently, hope this issue gets resolved and cashback will be credited as soon as possible.
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 07, 2020
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via email.

                        -Bejoy
                        HDFC Bank Customer Assistance
                        May 07, 2020
                        Updated by Parth Fotedar
                        Thanks for the response but I have submitted the complaint form but I have not received any reference number. I filled the form twice and it prompts after submitting that I will be receiving my reference via mail but I have not received anything. Please advise what to do.
                        May 07, 2020
                        Updated by Parth Fotedar
                        I have gotten the reference number now. Thanks
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                          S
                          sandeep3333
                          from Chandigarh, Chandigarh
                          May 7, 2020
                          Resolved
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                          Resolved

                          Address: House no.1978/4 wylie compound habib road near cmc hospital ludhiana, Punjab 141008

                          Dear sir,

                          1. Please refer to payment credit on dt.30.04.2020 rs.3000 in my hdfc bank a/c
                          [protected].
                          2. It is humble requesting you to kindly reverse rs.3000 that has been credited on dt.30.04.2020 rs.3000.

                          3. With due respect i would like to brief problem of complaint. I am having hdfc account but still not used since so long due to non credited of salary. But bank has charged non maintaining charges time to time. My hdfc account has shown negative balance for rs.4000 due to non transaction. My friend credited rs.3000 in my hdfc bank by mistake. It has already negative bank for rs.4000, bank has recovered rs.3000.
                          4. It is humble requesting you, in this critical time where all countries have face immense financial challenges due to covid 19, in this hard period rs.1 rupees has value for salary and working person.
                          5. I am employee in export firm, no salary has been credit for april and no hope for may also. Kindly reverse the credited amount that is rs.3000 and non maintaining charges that above rs.1500. Please verify the amb charges and credit the same in my hdfc bank account that i can use the money in this hard financial period.
                          With regards,
                          Sandeep masih
                          Account no.[protected]
                          Customer hdfc bank
                          Miller ganj branch (141003)
                          Ludhiana, punjab
                          Aug 13, 2021
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          May 13, 2020
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We are looking into your query and our official will respond to you shortly. Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff for customer service. There may, therefore, be some delay in responding to your queries and complaints via PhoneBanking, email support, and social media channels. We request your patience and support under these unprecedented circumstances.

                          -Nadia
                          HDFC Bank Customer Assistance
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                            prathap kv
                            May 6, 2020
                            Resolved
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                            Resolved

                            I have bought my iphone11 pro max with hdfc bank credit card on 26/12/2019 in apptronix bangalore. As mentioned by hdfc bank (To receive cashback of 7000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in apptronix, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
                            May 7, 2020
                            Complaint marked as Resolved 
                            Cashback credited to the card account
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            May 08, 2020
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            Hi, we request you to provide us with the complete offer details received from the bank along with the header and footer and the transaction details such as transaction date, merchant name, the amount by clicking on https://t.co/N2sk0voO2e to enable us to assist you. Please mention reference number TT[protected] for us to promptly respond to you via email.

                            -Nadia
                            HDFC Bank Customer Assistance
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                              A
                              Antu Mehta
                              May 6, 2020
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                              Hi Team,

                              I have purchased iPhone 11 on 12 Dec 2019 but till now i have not received my 6000 cashback its more than 150 days.

                              Please try to resolve this
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                                Aarthi nagarajan
                                May 6, 2020
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                                I didn't get any confirmation email from one assist and as well as bank on my one assist scheme cancellation and on the amount refund.

                                Kindly please confirm me in the below email id-aarthi.[protected]@gmail.com.
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                                  C
                                  chetnapurohit
                                  May 6, 2020
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                                  Address: Mumbai

                                  I haven’t received cash back for iphone11 and it’s been more than 120 days. I hope the issue gets resolved asap.
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                                    Aniket1011
                                    May 6, 2020
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                                    I had done the credit card payment twice. I am not able to connect to the executive over a call. I had dropped an email to hdfc bank but didn’t get any response.
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                                      Sathish Alan
                                      from Mumbai, Maharashtra
                                      May 6, 2020
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                                      This is sathish
                                      I have bought my iphone11 with hdfc bank debit card on 04/01/2020 in ‘the chennai mobiles’ trichy. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. Please look into this and hope this issue gets resolved and cashback will be credited as soon as possible.
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 06, 2020
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details along with the offer details. Please mention reference number TT[protected] for us to promptly respond to you via email.

                                      -Bejoy
                                      HDFC Bank Customer Assistance
                                      May 07, 2020
                                      Updated by Sathish Alan
                                      Reference number ???
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                                        Z
                                        Z4rv15
                                        May 6, 2020
                                        Resolved
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                                        Resolved

                                        I have bought my iphone11 with hdfc bank debit card on 01/01/2020 in apptronix bengaluru. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transaction) i haven’t received my cashback till now, it is more than 120 days. I have asked in apptronix, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
                                        Jun 23, 2020
                                        Complaint marked as Resolved 
                                        Thank you for the resolution.
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        May 07, 2020
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                        -Nadia
                                        HDFC Bank Customer Assistance
                                        Jun 08, 2020
                                        Updated by Z4rv15
                                        Still no update on my complaint. Please do the needful as soon as possible.
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