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HDFC Bank Complaints & Reviews

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Updated: Oct 4, 2026
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HDFC Bank reviews & complaints page 476

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J
Jayesh Sartanpara
Apr 19, 2020
Resolved
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Address: : 7 RANG NAGAR SOCIETY NEAR RAJ NAGAR SOCIETY AMROLI MAIN ROAD AMROLI CHORASI NEW KOSA ROAD N SURAT-394107 GUJ

Hello sir,
Though i did not allowed any emi charges, hdfc bank credit card department asking for offus emi charge..

Card no: 5181 59xx xxxx 7135

18/03/2020 igst-vps[protected]rate 18.0 -24 (Ref# 09999999980318008437615) 37.94
31/03/2020 imps pmt[protected]Ref# 00000000000331007261976) 3, 977.00 cr
18/04/2020 offus emi, int nbr:04, [protected] (Ref# 09999999980418007436699) 182.14
18/04/2020 offus emi, prin nb:04, [protected] (Ref# 09999999980418007436681) 1, 747.05
May 26, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Apr 19, 2020
HDFC Bank Customer Care's response
Dear Customer,

Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via email.

-Bejoy
HDFC Bank Customer Assistance
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    M
    Manali Gureja
    Apr 19, 2020
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    I have bought my iphone11 with hdfc bank debit card on 19/12/2019 from inspire store, indore. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked the store as well about it, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
    May 20, 2020
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 19, 2020
    HDFC Bank Customer Care's response
    Dear Customer,

    I understand the inconvenience. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

    -Anay
    HDFC Bank Customer Assistance
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      G
      gaurav ambe
      Apr 19, 2020
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      Address: HDFC BANK TRADE HOUSE SOUTH TUKOGANJ INDORE

      Hello sir,

      Sir i had done the transaction of 3000rs from lasuldia nori branch indore axis bank atm at 16.4.2020 but due to lack of money, first debited and then got credited at the same time but 18.4.2020 3000s (Mctf ate mentioned in the transaction) are shown deducted in my statement.

      Bank name - hdfc bank trade house south tukoganj indore

      Name - gaurav ambe
      Ac/no - [protected]
      Ifsc - hdfc0000036

      Kindly refund the amount of 3000rs, please let me know if any other things required from my end.

      Please find the attachment for the statement
      Aug 6, 2021
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      May 17, 2020
      HDFC Bank Customer Care's response
      Dear Customer,

      We confirm that the disputed amount has been refunded to your account.

      -Nadia
      HDFC Bank Customer Assistance
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        M
        murari.penneru
        from Hyderabad, Telangana
        Apr 19, 2020
        Resolved
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        My account has more than 7 thousand rupees under hold. I dont know what's this for. Please release my funds without this type of charges.

        Also i have not paid emis from march. Also applied for moratorium and it got accepted from hdfc bank. I have received messages regarding the same. I have my account credited with some amount and that amount got adjusted for march and april months emi. I want that money back. Please help regarding the same.

        Account no.: [protected]
        Aug 7, 2021
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        May 15, 2020
        HDFC Bank Customer Care's response
        Dear Customer,

        We sincerely regret the inconvenience caused to you. We are looking into your query vide reference number[protected] and will respond to you shortly. Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff for customer service. There may be therefore be some delay in responding to your queries and complaints via PhoneBanking, email support and social media channels. We request your patience and support under these unprecedented circumstances.

        -Zubin
        HDFC Bank Customer Assistance
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          M
          ManavDS
          Apr 19, 2020
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          Resolved

          Address: HDFC Credit Card

          Hi,

          I made a transaction on[protected] at reliance digital store - zirakpur.
          I bought an iphone x, transaction amount was 49, 900 inr and was entitled for a cashback of 5000 inr.
          Its been more than 130 days & i have not received any communication yet.
          I have been using hdfc's credit card since more than 10 years & never felt this kind o[censored]ntrusted behaviour.
          Please provide an update asap.
          Below are the details:

          Txn id: [protected]
          Hdfc credit card no: 489377*2397
          Registered mobile: [protected]
          Registered email: [protected]@gmail.com

          Thanks.

          Regards,
          Manav.
          Aug 6, 2021
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          May 15, 2020
          HDFC Bank Customer Care's response
          Dear Customer,

          Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details along with the chargeslip of the transaction. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

          -Zubin
          HDFC Bank Customer Assistance
          By When can i expect a reply on this complaint ? Its already been a week.

          Regards,
          Manav.
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            H
            hmnt46
            Apr 19, 2020
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            Address: Alka puri Ratlam Madhya Pradesh

            Hello Sir my self Dr Hemant kumar Menaria My account number [protected] Alkapuri Branch Ratlam Madhya Pradesh
            Sir I am unaware of 8 april 2020 deduction of rs 2291.02 and 763.67 rupees which has no any reference number.
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              bisho
              Apr 18, 2020
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              Address: chakan ,pune Maharashtra-410501

              Dear credit card customer department
              We have ref. The today received my hdfc credit card bill statement, in which there is no option given for pay min. Amount to be mentioned why??
              We are using this credit more than 3 year continuously, even still today first shown this incident, there is no option given for min. Amount paying why??
              Can u explain that why not given to option for paying min. Amount in my credit card bill generation??
              We are also compare to bill previous march 20 ref. We have huge excessive finances charge has been put down why?? Today we are totally surprised getting from hdfc bank, we are are write to formal mail, we are unable to contact your customer care due to pandemic situation, there is no any kind of support from hdfc bank., please kindly requesting please correct my credit card statement, and send other wise are unable to pay this amount due to u know well pandemic situation over to corona, please support us, we re waiting your response

              Ref. Snap sort for both month bill differences

              Regards
              Ashish kumar
              [protected]
              Apr 18, 2020
              Complaint marked as Resolved 
              April-20 generated credit card bill there is no option given for paying Min. Amount, please ensure that why not to be mentioned ?? As compare March bill HDFC is used much more Excessive finances charge put down in my bill why ?? please we are Excepting my hope you will be resolved my issues top priority
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 22, 2020
              HDFC Bank Customer Care's response
              Dear Customer,

              We wish to inform you that we are not even expecting you to make minimum amount due payment. However, if you wish to pay, you can pay 5% + EMI if any as the same will reduce the interest portion to that extant. In case if you don't make minimum amount due payment, you will not be considered as Defaulter as part of the Moratorium. For further information, please refer to the FAQs by clicking this link: https://bit.ly/3aB0TYT.

              -Zubin
              HDFC Bank Customer Assistance
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                B
                bhavesh_nijap
                Apr 18, 2020
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                I have baaught TV & washing machine in december which has 10 % cashback offer from HDFC debit card . HDFC executive assured that amount will be credited in account in debit card section at Netbanking but not received the same yet.
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                  Y
                  yadavaakash27
                  Apr 18, 2020
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                  I have bought my iphone11 with hdfc bank debit card on 14/12/2019 in wtp imagine jaipur. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in wtp imagine, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
                  May 22, 2020
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 20, 2020
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                  -Anay
                  HDFC Bank Customer Assistance
                  I brought 2 iPhone 11 in October 23 so one phone in emi and one phone in cash so total cash back is 6500 I don’t get cash back
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                    M
                    Madan Dusad
                    Apr 18, 2020
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                    Resolved

                    I am an hdfc bank credit card holder.
                    The bank auto debits 1150/- for this service yearly. I am not interested in this service. I called so many times to the bank to cancel the service but nothing worked. I want to cancel this service and want the refund.

                    Name : madan lal dusad
                    Relationship no.: 868394
                    Plan name : enhanced wa power single plan
                    Email id : [protected]@hotmail.com
                    Credit card last digit number : 0530
                    Aug 9, 2021
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Dear Madan lal dusad, We regret the inconvenience caused. Rest assured, we have forwarded your case to the concerned team and they shall get in touch with you - Swarali, Team OneAssist.
                    Dear Madan lal dusad, As per the update, our executive spoke to you. We have done the cancellation of the plan and the refund for the same shall be reflected in your account within 5 - 7 working days. We sincerely hope that you and your family are safe during these testing times - Swarali, Team OneAssist.
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                      K
                      Kairo
                      Apr 18, 2020
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                      Hi I had purchased the mobile in December 2019 using the HDFC credit card offer but have not received the cashback yet. It’s been more than 120 days.
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                        andhan kumar
                        Apr 18, 2020
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                        Address: Gotan , dist- nagaur , Rajasthan, 342902

                        Sir
                        I submitted the moratorium form against bank loan emi online and confirmation message given by hdfc bank but amount will be deducted bank also give the message is after deduction amount will be refund 17/04/2020. But amount in not refund till dated.
                        My loan account no 40086420 and 50358321.

                        Regards
                        Andhan kumar
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 08, 2020
                        HDFC Bank Customer Care's response
                        Dear Andhan,

                        I have shared your details with the concerned team and they'll get in touch with you soon.

                        -Abigail
                        HDFC Bank Customer Assistance
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                          P
                          pricot
                          Apr 18, 2020
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                          Regarding my above policy number 17422900 i have already surrendered the above policy on 28.02.19 and received the maturity amount.

                          I kindly request you to send us the statement of closer with NAV value and NO O[censored]NITS AS ON THE CLOSER DATE to my email [protected]@gmail.com

                          THANKS IN ADVANCE FOR YOUR KIND CO OPERATION

                          regards

                          rupesh a
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                            D
                            Deepen Vedia
                            Apr 18, 2020
                            Resolved
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                            Resolved

                            Dear sir,

                            I have done a wrong transaction by putting a last digit wrong.

                            Please cancel the transaction

                            Transaction details
                            Transaction reference id 6019167255607768757136979

                            Payment reference id [protected]uf52jr7

                            Subscriber id [protected]

                            Payment received towards jio mobile

                            Prepaid recharge
                            Amount rs. 555.00

                            Date and time [protected]:35:12

                            Please help.
                            May 22, 2020
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 21, 2020
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We'll look into that for you. Please provide your registered contact details and transaction details at the below given link: http://bit.ly/2aJ9wGW with the ref ID PZ[protected] in the comment box for us to track it. We'll sort this out for you.

                            -Anay
                            HDFC Bank Customer Assistance
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                              Anuj25
                              Apr 18, 2020
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                              I was told that no charges would be applicable for the service you just have to confirm.
                              And when the amount was debited from my i was confused but then again it credited to my account. So i thought it step to activate the service but know it's debits the falana charges without my concern. I dont wanna use that service and want my refund back.
                              HDFC Bank customer support has been notified about the posted complaint.
                              Dear Anuj, We are sorry for the inconvenience caused. Kindly share your Membership Details or registered contact number on this link: http://survey.webengage.com/ws/~1qq44ps and we will assist you - Swarali, Team OneAssist.
                              Contact number [protected]
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                                bhavuk chawla
                                Apr 17, 2020
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                                Address: https://www.hdfcbank.com/
                                Website: www.hdfcbank.com

                                Have bought my iphone11 with hdfc bank debit card on 02/12/2019 in imagine mgf metropolitan mall gurgaon. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in imagine, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible,
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 21, 2020
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                Due to the prevailing COVID19 Pandemic situation, you may experience a delay in receiving your eligible cashback. Rest assured, for eligible transactions, cashback disbursements will be done within 30 days post the situation normalizes. We request your patience and support during these testing circumstances.

                                -Zubin
                                HDFC Bank Customer Assistance
                                Apr 21, 2020
                                Updated by bhavuk chawla
                                Thanks for providing information. But as of my knowledge one of my friend received cashback in these days and can you please provide me any reference number or complaint number from where I can track my request so that it has some kind of proof that i have contacted with bank regarding this
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                                  S
                                  sayanpwc123
                                  Apr 17, 2020
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                                  Resolved

                                  I had purchased iphone 11 and a smart watch on 1st december using my hdfc credit card using which i was supposed to receive 6000 plus 1000 rs cashback against that transaction after 120 days of purchase. But till today i haven’t received the cashback. This is really disappointing experience. I would request you to please kindly look into this matter and solve it on priority. As i really need that money to use in my next transaction.
                                  May 27, 2020
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 20, 2020
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via email.

                                  -Nadia
                                  HDFC Bank Customer Assistance
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                                    Om N Gupta
                                    Apr 17, 2020
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                                    Resolved

                                    I purchased an iphone11 on 14 dec 2019 from reliance digital using hdfc debit card (Transaction id: [protected]) and as per the offer i was expecting to receive a cashback of 6000 from hdfc bank before 13 apr 2020. I haven't received any cashback till today. Customer care is not reachable via phone due to the covid situation nowadays. I want to know when i will get the cashback?
                                    May 31, 2020
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 21, 2020
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    Due to the prevailing COVID19 Pandemic situation, you may experience a delay in receiving your eligible cashback. Rest assured, for eligible transactions, cashback disbursements will be done within 30 days post the situation normalizes. We request your patience and support during these testing circumstances.

                                    -Zubin
                                    HDFC Bank Customer Assistance
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                                      Abhinav Mishra001
                                      Apr 17, 2020
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                                      HDFC Bank has put 3441 amount on hold again, once already debited without any reason again the same amount is on hold. Total loss of Rs.6882 reason unknown. This bank has lot of charges of which customer is totally unknown. Rs5 has been debited n times from the account.
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                                        sutarashwini07
                                        Apr 17, 2020
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                                        Maine HDFC Finance se mobile purchase kiya hai.lekin abhi sab EMI 3 month postpone kiya hai.fir bhi HDFC ne mere account se paise 516RS deduct hua hai.q ki maine EMI keliye account balance nhi rakha.muje mere paise refund chahiye.
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