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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 9, 2025
Complaints 32881
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18416
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HDFC Bank reviews & complaints page 479

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S
Saurav Jayakumar
Jan 30, 2020
Resolved
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Address: 560037
Website: v1.hdfcbank.com/htdocs/common/fastag/index.html

I had applied for hdfc fastag on 14th of jan, 2020 for which i received my wallet details by 20th jan, 2020. But after that, there has been no communication about the delivery of the card. I have complained numerous times through the hdfc fastag customer care helpline to no effect. I want the card to be dispatched as soon as possible and the tracking details to be shared with me. Please find my application id below:

Hfr01370722
Mar 4, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jan 30, 2020
HDFC Bank Customer Care's response
Dear Customer,

We like to confirm your application is received & is under process you will be receiving the Tag within 15 working days for wallet ID creation

The delay is due to exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.

For any further assistance you may write to us @ escalations.[protected]@1pay.in or call customer care @[protected].

-Nadia
HDFC Bank Customer Assistance
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    Nabin Kumar Balmiki
    Jan 30, 2020
    Resolved
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    Resolved

    Address: Dwarka mor, 110059

    Hello my name is nabin kumar balmiki and my account number is [protected]
    Ifsc is hdfc0003756.

    Why my money is on hold 1150 rs.
    Please let me know why.
    And help me out to get my money.
    +1 photos
    Mar 14, 2020
    Complaint marked as Resolved 
    Verified Support
    Jan 31, 2020
    HDFC Bank Customer Care's response
    Dear Customer,

    We request you to refer your account statement for the details of the ACH transaction returned in your account due to insufficient funds. Hence the ACH return charges are due for recovery. Please maintain sufficient funds in your account in order to recover the pending charges and regularise the account.

    -Zubin
    HDFC Bank Customer Assistance
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      P
      Pradhe13
      Jan 30, 2020
      Resolved
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      Resolved

      Address: 600100

      I wish to close my hdfc bank — fastag and get refund. I raised a complaint here and they asked me to contact fastag. [protected]@insolutionsglobal.com but there is no response. Customer care number is also not working.

      I am fedup with hdfc the fastag process and service is so poor a leading bank.

      I am trying to call the toll free number provided fastag applications since last two days but no one is answering or the number is continuously busy. It is very horrible service from hdfc. How can they have a number which is not working as the customer service number. Worst experience.

      Please close my hdfc fastag account and provide refund. I lost my patience.
      Mar 14, 2020
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Jan 30, 2020
      HDFC Bank Customer Care's response
      Dear Customer,

      Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

      -Anay
      HDFC Bank Customer Assistance
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        S
        Sehul1322
        Jan 29, 2020
        Resolved
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        Resolved

        I had just opened my hdfc salary account and till date i didn't done any transaction than also my balance is rs. -17.70. On the name of mirevenue hold through gefu.
        +1 photos
        Mar 12, 2020
        Complaint marked as Resolved 
        Verified Support
        Jan 31, 2020
        HDFC Bank Customer Care's response
        Dear Customer,

        We would like to inform you that there is an outstanding charge [AMB, Insta alert etc...] on your account to be recovered.

        Hence we request you to maintain a sufficient balance in your savings account or transfer the same so that the charges can be recovered.

        For further assistance on your outstanding charges, we request you to visit your account branch.

        https://cutt.ly/MrYM2kx

        -Nadia
        HDFC Bank Customer Assistance
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          S
          Siyariya
          Jan 29, 2020
          Resolved
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          Resolved

          Address: Credit cards office chandigarh fraud name Ranjeet kaur, Sri Muktsar Sahib, Punjab, 151210

          Dear team,

          Hello sir, i have been using hdfc bank credit card of vijay kumar for 5 year using card no [protected] my attached mobile no [protected]. I taken insta loan of amount 2lakh 25 thousand after that regular calls from h. D. F. C and i called back on 16 jan 2020 to custmer care then i talked with respected ranjeet kaur then she given some guidance about jumbo loan she said if i closed my insta loan then no charges and g. S. T for the same. So according to the statements emi is 6209 and she told me 5115 rs. She spoke lie for sale and she is apologizes for that but not given a positive response. It would be good i[censored] take this matter serusly and asure me for the future that same things will never happen. So now the extra bill is 6750+ 2395=9145. I am not deposit this amount. I am already bad time of my life. Pls urgent base help me. Ranjit kaur has totlly fraud with me, i want a solution quickly because ranjit kaur has called me from another mobile number [protected]. Whomever he agrees to himself that he has made a mistake. Pls action my mail urgent base. I want to solution quickly regarding refund nd resolve my problem. I am already send mail grievance cell department nd cusumer court. Grievance cell complaint i'd[protected], and i am already discuss high court advocate nd cusumer court regarding my problem.

          Regards
          Vijay kumar
          [protected]
          +1 photos
          Mar 2, 2020
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Jan 30, 2020
          HDFC Bank Customer Care's response
          Dear Customer,

          We have reviewed your comments expressed and confirm having responded to your e-mail id on January 29, 2020. The reference number for this interaction is[protected].

          -Nadia
          HDFC Bank Customer Assistance
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            A
            Jan 29, 2020
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            Hello there

            I have received an sms today from hdfc bank that rs-1899/- deducted from my credit card to one assist membership fee. This transaction happened without prior notice, neither by phone call, sms or email communication. When checked, i also found that, this see that, this unsolicited transaction happened on 24th jan, 2020 and i received information by sms on 29th jan, 2020. Only one sms, no mail, no other kind of communication. It seems to me that this is just to cover up this dubious transaction. I feel, charging of my credit card and use of my card by the company this way is really a criminal offence.

            I want my money back. Else i have to take necessary action both against this company as well as hdfc bank for allowing such things year after year.

            Please deactivate and refund my money asap

            Name: amitava das

            One assist membership i'd : «field29».

            Hdfc credit card no. Xx4704

            Mobile no: [protected]

            Email : [protected]@gmail.com
            HDFC Bank customer support has been notified about the posted complaint.
            Jan 29, 2020
            Updated by [email protected]
            Hello there

            I have received an SMS today from hdfc bank that rs-1899/- deducted from my credit card to one assist membership fee.This transaction happened without prior notice, neither by phone call, SMS or email communication. When checked, I also found that, this see that, this unsolicited transaction happened on 24th Jan, 2020 and I received information by SMS on 29th Jan, 2020. Only one SMS, no mail, no other kind of communication. It seems to me that this is just to cover up this dubious transaction. I feel, charging of my credit card and use of my card by the company this way is really a criminal offence.

            I want my money back. Else I have to take necessary action both against this company as well as HDFC Bank for allowing such things year after year.

            Please deactivate and refund my money asap.

            Name: AMITAVA DAS

            One assist Relationship No. 165893

            Hdfc credit card no. Xx4704

            Mobile no: [protected]

            Email : [protected]@gmail.com
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              V
              vineethv002
              Jan 29, 2020
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              I am a hdfc bank credit card holder for the past couple of years. The bank has auto debited rs. 1899/- from my credit card number ending with 8197 without my concern on date:18/01/2020. Amount was debited without informing me. I am not interested about this service and don't want this membership.

              Please cancel the membership and refund this debited amount of rs.1899 as soon as possible.

              Oneassist membership id : 3619491
              Name :- vineeth v
              Mobile no. :- [protected]
              Credit card number ending :- 8197
              HDFC Bank customer support has been notified about the posted complaint.
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                D
                deepugpkd
                Jan 29, 2020
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                Resolved

                Address: Yaswanthpur, Bengaluru - 560022, Bangalore, Karnataka

                Dear ma'am/sir

                I am pradeep gopalan,

                I had applied for a credit card though hdfc bank, meanwhile you had send it to me also through blue dart courier, the awb no. [protected] date - 14/11/2019. My card ending with 9698. It has not been delivered to me, my card returned to chennai office, awb no. [protected] date - 26/11/2019. Please send my hdfc card below address.

                My office address
                Krones india pvt. Ltd.
                Prasad enclave, 118/119, 3rd floor,
                5th main, industrial suburb 2nd stage,
                Yaswanthpur, bengaluru - 560022, india.

                Best regards
                Pradeep gopalan
                Senior site engineer - mechanic

                Krones india private limited,
                Prasad enclave, 118/119, 3rd floor
                5th main street, industrial suburb 2nd stage
                Yeshwanthpur, bangalore-560022 (India)

                Mobile : +91 [protected], [protected]
                E-mail : pradeep. [protected]@krones.in, [protected]@gmail.com
                Internet: www.krones.com
                Mar 5, 2020
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Jan 31, 2020
                HDFC Bank Customer Care's response
                Dear Customer,

                We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected]

                Nadia
                HDFC Bank Customer Assistance
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                  A
                  AshishNashik
                  Jan 29, 2020
                  Resolved
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                  Resolved

                  Address: Nashik, Maharashtra, 422010

                  I had purchase my realme 5 pro from realme.com through hdfc bank debit card. Its now 105 days. Cash back is expected to receive after 90 days immediately. Why we need to do complaint or search customer care in the days of digitization, automation???

                  I hereby requesting to hdfc bank to contact me immediately.

                  My mobile number - [protected]
                  Email id - [protected]@gmail.com
                  Feb 29, 2020
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 29, 2020
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                  -Anay
                  HDFC Bank Customer Assistance
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                    S
                    Spoty
                    Jan 29, 2020
                    Resolved
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                    Resolved

                    Address: 411019

                    I am traveling by khed shivapur toll plaza, satara, maharashtra at 25th january 2020 @ 6.00 o' clock and retruning 26th january 2020 @ 3.00 o'clock, my fastag having balance of rs.1500+ bt they said your fastag blacklisted... The toll employee charges 95/- per side.. I called on toll free no.1033 bt they didn't response to me.. My car no. Mh14hq7022
                    Mar 1, 2020
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 29, 2020
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

                    -Anay
                    HDFC Bank Customer Assistance
                    I raised a complaint here and they asked me to contact fastag.[protected]@insolutionsglobal.com but Mail could not be sent.
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                      A
                      Abhay Vora
                      Jan 29, 2020
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                      Hello sir/madam,

                      I am abhay nalinbhai vora. I was employee of hdfc bank. My employee code : a34684. I was resign on 15 dec, 2018 and the resignation was accepted which screenshot i attach in the mail but till i didn't get the relieving letter it passed almost above 1 year so i request you to please release my reliving latter today itself because i have to give the latter to other company so please release the latter today. I sent the mail yesterday also but till i didn't revert back from your side so i mail it again. It's urgent please try to understand it is my career priority. I send the mail twice to hr but no one is responding i also attach the acceptance letter screenshot please resolve as soon as possible
                      +1 photos
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 29, 2020
                      HDFC Bank Customer Care's response
                      Hi Customer,

                      please share your employee code, supervisor's name, office location & contact on exit.[protected]@HDFCBank.com. We'll get back!

                      -Anay
                      HDFC Bank Customer Assistance
                      Jan 30, 2020
                      Updated by Abhay Vora
                      Employee code : A34684 (Abhay Vora)
                      Superviser :Devendrasingh vaghela
                      office location : chaprajpur branch jetpur.
                      Contact No Branch manager : [protected] (Amitbhai patel)
                      Feb 05, 2020
                      Updated by Abhay Vora
                      Hello any update on this i am irritate now noone reply me on the hr department i send 3-4 mails but no single reply on that and now in this also no reply so what can i do please help me out on this critical situation.
                      Employee code : A34684 (Abhay Vora)
                      Superviser :Devendrasingh vaghela
                      office location : chaprajpur branch jetpur.
                      Contact No Branch manager : [protected] (Amitbhai patel)
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                        M
                        Mukesh Handuja
                        Jan 29, 2020
                        Resolved
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                        Resolved

                        Address: बरवाला जिला हिसार, Hisar, Haryana, 125121

                        मेरे कस्टमर आईडी 62451955 में बैंक कर्मचारीयो ने अपने पद का दुरुपयोग करके मेरे नाम के बाद गोपाल लगा दिया है जोकि मेरे आधार कार्ड में ऐसा कौई नाम नही है बैंक में जाने के बाद बैंक कर्मचारी ने इस बात को स्वीकारने को तैयार ही नही व साथ में अभद्र भाषा का प्रयोग किया गया है बैंक कर्मचारीयो की लापरवाही से हमे कठिनाई हो रही है कृप्या करके इसे शीघ्र दूरूस्त करवाया जाए।
                        Mar 14, 2020
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 31, 2020
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We understand that Mr. Himanshu Kumar has contacted you with regard to your query. For further assistance, you may contact Mr. Himanshu Kumar on [protected].

                        -Nadia
                        HDFC Bank Customer Assistance
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                          K
                          kunner
                          Jan 29, 2020
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                          I am hdfc credit card holder i want to cancel one assist service on my card they started it without informing me on my card ending with 0450 kindly please stop it i am not intersted in it stop it now and never start it in fiture again
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                            A
                            Ashika Sinha
                            Jan 29, 2020
                            Resolved
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                            Resolved

                            There is a negative balance showing in my account. I have been charged 222 to my account. Details of the 222 is not showing in my bank statement. I need to know why is this been charged to my account and please clear this negative balance. No transaction details are showing for this amount.

                            Date of incident : 29th jan.
                            Hdfc account details :

                            Account number : [protected]
                            Mar 3, 2020
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Jan 29, 2020
                            Updated by Ashika Sinha
                            There is a negative balance showing in my account. I have been charged 222 to my account. Details of the 222 is not showing in my bank statement. I need to know why is this been charged to my account and please clear this negative balance. No transaction details are showing for this amount.

                            Date of Incident : 29th Jan.
                            Verified Support
                            Jan 30, 2020
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We would like to inform you that when you use your HDFC Bank Debit Card at other Bank ATMs within/outside India or at a merchant outlet outside India, and the transaction gets declined due to insufficient funds, the charges of Rs. 25 per transaction (plus GST) are levied. As per our records, such declined transactions were attempted for which these charges were levied to you. For further assistance, you may click on https://bit.ly/2Lzhyn3 to submit the details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                            -Nadia
                            HDFC Bank Customer Assistance
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                              Jeby Jose
                              Jan 28, 2020
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                              Address: 560093

                              I have paid 1000 rupees to my wallet and when I try first time at toll plaza it shows black listed .I tried to call HDFC bank more that 24 times in different days time I never got a single response form this customer care number[protected] ... I just got fooled ...I lost all the reputation with HDFC bank as my fingers burned very badly .
                              HDFC Bank customer support has been notified about the posted complaint.
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                                Ranjan11
                                from Ernakulam, Kerala
                                Jan 28, 2020
                                Resolved
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                                Resolved

                                Address: Pune, Maharashtra, 411057

                                Hi team,

                                I am using hdfc bank regalia credit card from last 2.3 years.
                                When i took this card it was a life time free credit card but this year they imposed an annual charge of rs. 1000.
                                I mailed them but they are saying, it's mandatory from second year, but i never get any mail nor call regarding this.

                                I request to take serious steps against them so that they should not harass customers.

                                Thanks,
                                Ranjan
                                Mar 3, 2020
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 29, 2020
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                Thanks for connecting with us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to submit the complete concern along with the necessary details for further assistance. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                                Manoj
                                HDFC Bank Customer Assistance
                                dear, i read your brief ok, be cautious.👍🕉️🙏📖
                                dear, i read your brief ok, be cautious.👍🕉️🙏📖
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                                  India2020
                                  Jan 28, 2020
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                                  Address: Harraiya branch dist basti up, Basti, Uttar Pradesh

                                  Branch harraiya dist bati up
                                  Not have enough employee and previous maneger all thing solve and talk friendly but this time maneger not good always talk atitude...
                                  Last 3 week staff not coprate withrowl and diposit money problem.
                                  Tommrow i am going to branch for close acount ...
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                                    B
                                    Bhasker Palnati
                                    Jan 30, 2020
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                                    Address: Hyderabad, Andhra Pradesh, 500020

                                    Hdfc bank has deducted ach debit charges in my account without any prior information. I am not aware why this amount was deducted. I was deducted amount of ₹590 from my account. This is happening for 2 time same date,

                                    The bank people are not responding i have tried calling them.

                                    It would be helpful if i get my money back asap
                                    +1 photos
                                    HDFC Bank customer support has been notified about the posted complaint.
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                                      swathiabburi
                                      from Hyderabad, Telangana
                                      Jan 28, 2020
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                                      Address: 1-7-135/9, MUSHEERABAD, NEAR SPENCERS, Hyderabad, Andhra Pradesh, 500020

                                      Hi Team - I work for IT as a Senior Database Programmer.
                                      HDFC has been my salaried account since 6 years and I have always appreciated their services until one of the recent incident where I felt to close this account altogether.
                                      So, I inquired for a personal loan for one of the emergencies, and called my relationship manager like a million times but would never pick calls. Later she would come back and say my 1 lakh salary per month wont fetch me any personal loan.
                                      If that is the case why should I have to submit my documents ?? What kind of relationship is being maintained here. I do understand their limitations but you have show a way, until lately I have not realized that I have a good sum of pre-approved loan. Won't we expect our relationship manager to atleast tell us that ???
                                      Later, I approached the nearest branch and they are helping me now by adding my company to their list of companies. But they showed a way. I really appreciate it. This is what we expect from our banks. Not just hang up saying it's not possible.
                                      HDFC Bank customer support has been notified about the posted complaint.
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                                        Sathish6481
                                        Jan 28, 2020
                                        Resolved
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                                        Resolved

                                        Address: Chennai, Chennai, Tamil Nadu, 600089

                                        Have applied the fastag via hdfc. But as per their promise, it should have been delivered within 7 working days. But i have applied it on jan2nd. Still i didnt received it and haven't received the updates regarding the delivery. I have called the customer support multiple times but everyone is speaking in hindi and also the only update which i'm receiving from them is "it will be delivered soon"
                                        Mar 1, 2020
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jan 28, 2020
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

                                        -Anay
                                        HDFC Bank Customer Assistance
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