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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 9, 2025
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HDFC Bank reviews & complaints page 478

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V
Venkatesh Yadavalli
Feb 2, 2020
Resolved
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I have sent an written letter to HDFC bank in Chennai to remove my office number attached to my credit card as they are getting number of calls. But the bank respond as this request can't be processed. This is the worst service I had ever seen. How com you guys will contact to my office people with my name, I want my office number removed, if not I am going to cancel my card as this is the worst service.

Venkatesh Yadavalli
[protected]@gmail.com
[protected]
Mar 4, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Feb 02, 2020
HDFC Bank Customer Care's response
Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance
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    M
    Mahesh Podali
    Feb 2, 2020
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    Address: AVA Road, Gopala Krishna Residency, East Godavari, Andhra Pradesh, 533106

    Cancellation of One Assist Membership
    I am a HDFC bank credit card holder . The bank has auto debited Rs. 1899/- from my credit card number ending with 0954without my concern on date:31/01/2020. I am not interested about this service and don't want this membership any more.. then refunded the amount .But again did this .I am so inconvenience with that. So cancel the membership and refund this debited amount of Rs.1899/-
    HDFC Bank customer support has been notified about the posted complaint.
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      A
      Apoorv Misra
      Feb 2, 2020
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      Address: Mumbai City, Maharashtra, 400053

      I've been receiving calls from HDFC bank and its associates (insurance, credit card, etc.) for over a year now.

      I've asked the callers and on HDFC online pages (Twitter) to remove my contact details from their database.

      Even after repeated requests the incessant calling does not stop. The HDFC social media team wants me to save the hundreds of numbers which call on behalf of HDFC for making a complaint.

      The calls come on all times and on all days including weekends.
      +1 photos
      HDFC Bank customer support has been notified about the posted complaint.
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        A
        Ajay2killer
        Feb 2, 2020
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        Address: D no 5-129/A,Rayapudi,Thullur,Guntur, Guntur, Andhra Pradesh, 522237

        Cancellation of One Assist Membership
        I am a HDFC bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with 2726 without my concern on date:31/01/2020. I am not interested about this service and don't want this membership any more. I have already intimated last year also. then refunded the amount .But again did this .I am so inconvenience with that. So cancel the membership and refund this debited amount of Rs.1399/-

        OneAssist Relationship Number : 3672943
        Name :- GANTA AJAY KUMAR
        Mobile No. :- [protected]
        Credit Card Number Ending :- 2726
        HDFC Bank customer support has been notified about the posted complaint.
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          V
          Viralpitroda
          from Delhi, Delhi
          Feb 2, 2020
          Resolved
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          Resolved

          My self Viral Pitroda
          Employee code- 209360
          Supervisors name - dharmendra paride
          Office location- hdfc bank ghansoli branch
          CONTACT number- [protected]
          Hdfc bank corporate salary as sales officer
          I am excited employee of hdfc Bank .My last working day is 17.08.2019.i have not received my salary and also till date i didn't get reliving letter .
          As soon as possible do the needful.
          Is their any update regarding this
          I had submitted the new resignation letter to gansoli branch
          Mar 13, 2020
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Feb 03, 2020
          HDFC Bank Customer Care's response
          Dear Customer,

          We request you to write to the email ID Exit.[protected]@hdfcbank.com for further details.
          -Zubin
          HDFC Bank Customer Assistance
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            T
            Trilochan Medhi
            Feb 2, 2020
            Resolved
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            Resolved

            Address: Jaipur, Rajasthan, 302017

            I returned three orders, among these two orders I returned on 22nd and another one on 25 th . For the first two order refund has been initiatiated on 22 nd and 23rd respectively and for the last order refund had been initiatiated on 25 th. After that I got notifications that it may take maximum of 3 to 5 business days to get reflected in your account.. I waited for 7 days and called Amazon customer service they said wait for tomorrow. When I called again they sait your refund has been declined and, again we are Resubmitting your refund.
            Amazon and my partner bank is just playing football with me...
            My bank is HDFC Jagatpura branch
            My name-Trilochan Medhi
            Ac no-[protected]
            Please Help me and penalize them, whoever found to be guilty Amazon or HDFC bank
            +4 photos
            Mar 6, 2020
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Feb 03, 2020
            HDFC Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience you may have faced. Request you to write us using the below URL http://bit.ly/2lDvZLk with your account number, date & amount of refund, refund reference number and the reference id TT[protected]. A bank representative shall contact you as soon as we receive this information. We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum.

            -Zubin
            HDFC Bank Customer Assistance
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              R
              Rahul arya #acoustic arya
              Feb 1, 2020
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              requesting a copy of the noc and removal of my name from cibil

              Hello
              I had sent a mail to [protected]@hdfcbank.com on 30/04/2019. But i haven't recieved any response from the bank
              I have also pasted the content of the email below for your reference
              The email was sent from the email address ([[protected]@gmail.com])

              [protected]
              Hello sir
              Please send me a copy of the "no objection certificate" for the settlement that was done on my hdfc bank credit card#...
              +1 photos
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              26 found this helpful
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              A
              Aamir Farook
              Feb 1, 2020
              Resolved
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              Resolved

              Hi,

              I don't understand what is taking so long for a simple reply and reversal when i have already given the proof as well.

              Did not expect this from hdfc. Call me if need be for any clarification. Please note first mail was written on 11th jan 2020 and today is 31st jan 2020.

              Awaiting your response.

              Aamir farook
              [protected]
              [protected]@rediffmail.com
              Mar 3, 2020
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Feb 01, 2020
              HDFC Bank Customer Care's response
              Dear Customer,

              Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

              -Manoj
              HDFC Bank Customer Assistance
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                C
                Chitra18
                Feb 1, 2020
                Resolved
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                Resolved

                I have lost my hdfc food card on november 7th, 2019 and i called hdfc customber care and blocked my hdfc food card ([protected]).
                On the upcoming months (November, december and january) payslips, food card amount has been credited to my blocked food card from my salary, which i saved in company portal.

                Now i have applied and received my new hdfc food card ([protected]) but i didn't receive the amount debited from salary ((November, december and january) in my new food card.

                Old hdfc food card balance is also not transferred to new hdfc food card.

                Please look into the case on high priority and do the needful.

                Regards,
                Chitra
                Mar 3, 2020
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Feb 01, 2020
                HDFC Bank Customer Care's response
                Dear Customer,

                Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern along with the Card No. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                -Manoj
                HDFC Bank Customer Assistance
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                  S
                  Sanjit45
                  Feb 1, 2020
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                  Address: cyber city, 122002

                  When i open my account, there is a new deduction again. It is called mirevenue. So a total amount of 210 has been deducted. Why it happens all the time? How am i suppose to keep up with all these deductions? I'm not a salaried person and try very hard to earn a decent amount. With all these deductions it made me went depression. And i'm tired of complaining again and again. I want to close my hdfc account but i cannot due to standing personal loan which i paid rs.13049 every month. Your hdfc bank maintenance is too high and way out of your league. But i have no other option due to personal loan. Please refund my money. Please help me. Please do the needful
                  +1 photos
                  HDFC Bank customer support has been notified about the posted complaint.
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                    T
                    T N S Raghavan
                    Feb 1, 2020
                    Resolved
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                    Resolved

                    Address: 600090

                    On jan 31 and feb 12, 2020 two sms received for debits of rs 728 (Apple.com) and rs 169 for amazon in my mobile phone (+91 [protected]).
                    I have not authorised for the same. Need clarification.
                    I hold a regalia card linked to mobile for sms alerts and hold an imperia account with hdfc bank r a puram chennai.
                    All relevant information's like card no. Bank account no, are linked to my
                    Mobile [protected]
                    Regards
                    T n sraghavan
                    Mar 5, 2020
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 03, 2020
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We have reviewed your comments and request you to send us the duly filled and signed form which is available in our web site under the following path to cc.[protected]@hdfcbank.com to enable us to do the needful: Forms Center > Credit Cards > Cardholder Dispute Form

                    -Zubin
                    HDFC Bank Customer Assistance
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                      S
                      Srinath Cheenu
                      Feb 1, 2020
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                      Address: 600062

                      I got a call from hdfc agent rajan - [protected], [protected] and informed that he is from perungudi branch. He forced me to take bharat axa life insurance and told me that he will offer me loan with the bond sheet. So i paid 26000 for insurance but now he is not at all responding.. It's my fault but this should not happen to others. So kindly please help me on this.. He should be punished.
                      +5 photos
                      HDFC Life customer support has been notified about the posted complaint.
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                        U
                        Udita Sur
                        Jan 31, 2020
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                        I got a message from hdfc about ach debit mandate of 60000. However, my home emi is 30000.

                        The message is as follows:
                        Ach debit mandate registered for rs. 60000 /- in a/c no. Xxxxxxxxx41869 for hdfcltd with umrn no. Hdfc[protected].

                        Please clarify what this is about. I have attached the relevant screenshot. Also if you can suggest, where else i can raise s complaint.
                        +1 photos
                        HDFC Bank customer support has been notified about the posted complaint.
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                          S
                          Suvojith
                          Jan 31, 2020
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                          Hi,

                          I checked that rs 1899 is deducted from hdfc credit card for one assist which i have not taken or do intend to. Please return the money and permanently stop the service so that no such money is deducted.

                          Consumer id: 72979510
                          +1 photos
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                            K
                            K S Murali Mohan
                            Jan 31, 2020
                            Resolved
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                            Resolved

                            It is always a problem getting otp when we do online banking. Other banks send both by sms and by email. But not hdfc. I have complained many times to my relationship manager with no action. Today 3 transactions for purchase of mutual fund failed due to not getting otp. Also there is no provision for 'resend otp' as in other banks. Very frustrating..
                            Mar 3, 2020
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 31, 2020
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            Thanks for connecting with us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to (https://bit.ly/2Lzhyn3%C2%A0to) to submit the details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail. Once you receive the auto-generated acknowledgment, please forward the screenshot of the error or SMS.

                            -Nadia
                            HDFC Bank Customer Assistance
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                              A
                              apareek3
                              from New Delhi, Delhi
                              Jan 31, 2020
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                              Hi,

                              Recently, hdfc bank allowed bajaj finserv to fraudulently debit an amount of rs. 117 from my hdfc account that was used for a loan that was settled in sept' 19.

                              The transaction id : bajaj finemi-bf111218_[protected] on 16 jan 2020 from hdfc account without information is done with a malicious intent and broken the contract agreement during the loan process.

                              I would like to receive my amount back of i would be forced to take a legal route and sue both hdfc bank & bajaj finserv for rs. 1 lac.

                              Regards,
                              Ankit pareek
                              +1 photos
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 31, 2020
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience you may have faced since the said amount is debited from BAJAJ FINE kindly contact them for further assistance. Please feel free to write to us using below URL further assistance
                              https://cutt.ly/krY3dF6.Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                              -Zubin
                              HDFC Bank Customer Assistance
                              Jan 31, 2020
                              Updated by apareek3
                              How can someone just deduct money from my account and I get a cold response from your side. I would like to escalate the matter.
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                                T
                                THIRUMALA KIRAN
                                Jan 31, 2020
                                Resolved
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                                Resolved

                                Address: 560102

                                I have lost my user id, customer id and wallet id of my fastag account with hdfc. Hence i cannot log in and recharge my fastag account. Could you please provide the steps to get my user id/customer id/wallet id of my fastag account?

                                I tried a couple of ways as listed below without any success.
                                The forgot user id link provided is not working in the hdfc fastag account.
                                The contact number provided in the hdfc fastag account always says busy for the past 2 days.
                                Mar 4, 2020
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 31, 2020
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                                -Bejoy
                                HDFC Bank Customer Assistance
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                                  A
                                  akhil akhilesh
                                  from Bengaluru, Karnataka
                                  Jan 31, 2020
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                                  Hi,

                                  I have sent mail to [protected]@hdfc.com (This mail id i got from customer care executive)

                                  Mail sent on jan 13th, 2020.
                                  Sent reminder on jan 18th, 2020.
                                  Sent one more reminder on jan 21st, 2020.

                                  Mail subject: regarding loan payment issue - after receiving amount to loan account, hdfc triggered payment again caused huge fine from axis bank

                                  Mail body:
                                  =
                                  My loan account: xxxxxxxx (This is my personal loan)

                                  Amount will get auto debit on 4th of every month from axis bank account.
                                  On dec 4th there are no funds in the account, so payment is not done.

                                  I got message from hdfc on 7th dec 2019 with the payment link to pay the amount rs. 13835, then i have paid amount on 7th dec 2019 through the payment link sent by your bank, hdfc loan account received amount on 8th dec 2019.

                                  My question is:
                                  Hdfc received payment on 8th dec 2019. But again hdfc triggered auto debit from axis bank on 9th dec 2019 for rs.13835

                                  Already you have received the payment, why it got triggered? There are no funds, due to this axis bank charged fine for me.
                                  I am not rich person like hdfc bank, i can pay only 13835 once in a month not twice, i have already paid so my account balance is zero in axis bank.

                                  This is not fare from hdfc bank, i went to hdfc branch those people told we are not responsible, you need to send mail for this, so i am sending mail.
                                  I am having salary account in this bank with 1 lakh salary every month, and check my credit card usages and on-time payments, for sure i will delete the account from your bank if your not accepting your system fault.

                                  Why you sent payment link to pay and after receiving why you triggered auto debt. You should do either of one, send payment link and stop auto debt (Or) don't send payment link to pay and do auto-debt again. I am not rich like you to have amount to pay twice in month.
                                  I have attached all screenshots.
                                  =

                                  Hdfc is the bank they don't even give proper reasons if we ask something, they don't even reply to customers, and bank employees don't even have interest to resolve issues.
                                  +3 photos
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 31, 2020
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  Thanks for connecting with us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to submit the details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail. Once you recieve the auto-generated acknowledgment, please forward the screenshot of the transaction or SMS., registered mobile number.

                                  -Nadia
                                  HDFC Bank Customer Assistance
                                  Feb 06, 2020
                                  Updated by akhil akhilesh
                                  HBL=[protected] this is the reference ID for the complaint

                                  HBL=[protected] this is the reference ID for the complaint

                                  no reply to mails - auto debit is triggered even though amount got paid through the link sent by them - Comment #3643043 - Image #0
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                                    P
                                    Prakash Paiya
                                    from Mumbai, Maharashtra
                                    Jan 30, 2020
                                    Resolved
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                                    Resolved

                                    Dear Team,

                                    The overlimit Rs.500 has been deducted on Oct 17th and Finance charge Rs.589.95 has been deducted on Nov 16th. Then Rs.500 overlimit fee leived on Dec 17th. Totally Rs.1589 charged on card ending with 4375. Please reverse the charges of Rs.1589 ASAP to my credit card. I have been asking EMI payment to whole amount but they are not providing anything to my account, simply taking the amount. This is not good support from thier end. I need Reversal of requested amount, I will preclose full amount within Jan 13th. So requesting you arrange for refund the full amount please.

                                    Again Jan 8th Rs.800 charged for overlimit fee.

                                    NOTE: .Totally Rs. 2389 need to be reversed and after that i will do preclose full amount. Otherwise Im not able to pay fine amount. The support is needed from your end.

                                    They agreed to refund it, I have mail confirmation too. But still they ignoring my mail.

                                    CARD NO : [protected]

                                    I hope it will be solved from your end.
                                    +1 photos
                                    Mar 2, 2020
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 31, 2020
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    Basis your post, we have taken a detailed review of your card account and we again wish to inform you that in the event of non receipt of payment, delayed payment or payment less than the total minimum amount due the applicable late payment charges/finance charges would be levied to the card account. You will appreciate that the bank charges levied is legitimate and in accordance with the Schedule of Charges shared along with the Most Important Terms & Conditions as well as on the reverse of the credit card statement. We observe from our records that your card usage has exceeded the credit limit assigned to your card account and hence overlimit fee has been levied. To explain it further, when the total outstanding on your card account (including the balance principle loan amount if any) exceeds your assigned credit limit, an overlimit fee of 2.5% of the overlimit amount subject to a minimum of Rs. 500.00 plus GST as applicable would get levied. Please visit https://cutt.ly/PrY9VRg for further clarifications.

                                    -Nadia
                                    HDFC Bank Customer Assistance
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                                      S
                                      Sange Dorjee
                                      Jan 30, 2020
                                      Resolved
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                                      Resolved

                                      Address: 781028

                                      I got a call from an hdfc female call executive, regarding health insurance against my credit card from the following number - [protected] time - 11.52 am today 30th jan 2020 and was told i had to pay a monthly fee. On clarifying i had taken no such service and didn't request for any, the female call executive became extremely rude and inappropriate.
                                      I would like to state clearly that any amount deducted for unauthorised services from my end and uncalled behaviour of this sort will be reported to the rbi and legal action taken from my end.
                                      Mar 4, 2020
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 30, 2020
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We can look into that. Please click on https://bit.ly/2Lzhyn3 to submit the required details, complete concern along with the caller details and your contact number on which the call was received. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                                      -Manoj
                                      HDFC Bank Customer Assistance
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