Hi,
I have sent mail to [protected]@hdfc.com (This mail id i got from customer care executive)
Mail sent on jan 13th, 2020.
Sent reminder on jan 18th, 2020.
Sent one more reminder on jan 21st, 2020.
Mail subject: regarding loan payment issue - after receiving amount to loan account, hdfc triggered payment again caused huge fine from axis bank
Mail body:
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My loan account: xxxxxxxx (This is my personal loan)
Amount will get auto debit on 4th of every month from axis bank account.
On dec 4th there are no funds in the account, so payment is not done.
I got message from hdfc on 7th dec 2019 with the payment link to pay the amount rs. 13835, then i have paid amount on 7th dec 2019 through the payment link sent by your bank, hdfc loan account received amount on 8th dec 2019.
My question is:
Hdfc received payment on 8th dec 2019. But again hdfc triggered auto debit from axis bank on 9th dec 2019 for rs.13835
Already you have received the payment, why it got triggered? There are no funds, due to this axis bank charged fine for me.
I am not rich person like hdfc bank, i can pay only 13835 once in a month not twice, i have already paid so my account balance is zero in axis bank.
This is not fare from hdfc bank, i went to hdfc branch those people told we are not responsible, you need to send mail for this, so i am sending mail.
I am having salary account in this bank with 1 lakh salary every month, and check my credit card usages and on-time payments, for sure i will delete the account from your bank if your not accepting your system fault.
Why you sent payment link to pay and after receiving why you triggered auto debt. You should do either of one, send payment link and stop auto debt (Or) don't send payment link to pay and do auto-debt again. I am not rich like you to have amount to pay twice in month.
I have attached all screenshots.
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Hdfc is the bank they don't even give proper reasons if we ask something, they don't even reply to customers, and bank employees don't even have interest to resolve issues.
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jan 31, 2020
HDFC Bank Customer Care's response Dear Customer,
Thanks for connecting with us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to submit the details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail. Once you recieve the auto-generated acknowledgment, please forward the screenshot of the transaction or SMS., registered mobile number.
-Nadia
HDFC Bank Customer Assistance
Feb 06, 2020
Updated by akhil akhilesh HBL=[protected] this is the reference ID for the complaint