HDFC Bank Complaints & Reviews

Dear sir

I had applied for moratorium on 1st april 2020 and my moratorium request was successful but still my emi got deducted from account without any information

I would need a refund asap as i am unable to reach hdfc customer care

These are my details below

Loan account number 57105202
Loan emi 17, 745.00

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2020

HDFC Bank Customer Care's response Dear Customer,

Thank you for writing to us. In case, details provided by you were accurate and your EMI moratorium request has been successfully registered, we will refund the EMI deducted by 17th April 2020. Thank you for your patience. Stay Safe. Bank from Home! For further information please visit bit.ly/2UQCPe7.

-Preethi
HDFC Bank Customer Assistance

Apr 20, 2020

Updated by Kilarusrikanth I still did not get refund ... would it take more time??

Apr 21, 2020

Updated by Kilarusrikanth Can someone please respond on this??

Apr 22, 2020

Updated by Kilarusrikanth No one caller nor I got any sort of response

Apr 23, 2020

Updated by Kilarusrikanth Why is that I am not getting any sort of response or help even after filing a complaint here...??

Apr 25, 2020

Updated by Kilarusrikanth Its been almost 9 days with no reply from anyone.

This website is of no help

Apr 27, 2020

Updated by Kilarusrikanth Is that it... nor ur website follows up with them not hdfc calls me back.

Is this how people are helped during lockdown??

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Ug Ug namaste tc t

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Address: F C Road, Pune Maharashtra

Hi my name is umesh isalkar. I hold an account with the hdfc bank lalit mahel chowk, fc road in pune.

I have been charged on my debit card rs 2290 at pwicare.com this is an adult website i had inadvertently logged in a few days ago and consented a small surfing fees as well.

However on april 15, the money got deducted even when i was not logged in on the website.

This happened at around 21:02 pm on april 15. I request the refund of the amount as i had not authorised it.

Please block payment to this website in future and also help me get the refund of rs 2290 at the earliest possible.

Aug 5, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2020

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID: 11694055 and will revert to you within 12 working days. Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff. Under the circumstances, there may be a delay in our response. Please bear with us.

-Nadia
HDFC Bank Customer Assistance

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Address: poorvika mobile store chengalpet

Website: www.hdfc.com

I bought a I phone 11 in chengalpet poorvika on 31/12/2019 thorugh HDFC debit card, the cash back money 6000rs is not yet received.

Also There is no response and updates from the Bank side . very disappointed with their unprofessional behavior .

The concerned people from bank side resolve the issue at earliest.

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Address: HSR layout 3, Bangalore

Hi,

This is to inform that dated[protected] I have been charged with OFFUS EMI, PRIN NB:06, [protected] (Ref# 09999999980413002153571), which is not genuine, I have always paid all my emi's on or before due dates.

Hence I would request you to remove this charge asap, so that I can pay rest of my emi on time.

Apr 15, 2020

Updated by Aman0911 Kindly resolve the issue asap. Thank you.

Apr 17, 2020

Updated by Aman0911 My complaint status is showing as resolved, but offus charge has not been removed till now. May I know when it will be removed?

Apr 30, 2020

Updated by Aman0911 Till date I have not got any updates regarding my complaint. My due date is 2nd May. Can you please resolve my issue asap, so that I can pay rest of my amount.

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Hi team,

Please look into below issue.

I have loaded 555 rs into my account from my card and have seen the failure message after this. I see that the amount is debitted from my card but is not reflecting on the payzapp balance and also could not see the update in the recent transaction.

I need my money to be loaded on payzapp or should be refunded to my credit card.

Registered mobile number - [protected]
Name - Seetaram kori
Date of Transaction: 15 April 2020

Apr 16, 2020

Complaint marked as Resolved

Issue is resolved by bank

HDFC Bank customer support has been notified about the posted complaint.

Apr 16, 2020

Updated by Seetaram1233 Reference no. For the transaction is[protected]

Verified Support

Apr 17, 2020

HDFC Bank Customer Care's response Dear Customer,

We'll look into that for you. Please provide your registered contact details and transaction details at the below given link: http://bit.ly/2aJ9wGW with the ref ID PZ[protected] in the comment box for us to track it. We'll sort this out for you.

-Anay
HDFC Bank Customer Assistance

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Hi team,

Please look into below issue.

I have loaded 555 rs into my account from my card and have seen the failure message after this. I see that the amount is debitted from my card but is not reflecting on the payzapp balance and also could not see the update in the recent transactions.

I need my money to be loaded on payzapp or should be refunded to my credit card.

Registered mobile number - [protected]
Name - Seetaram kori
Date of Transaction: 15 April 2020

Apr 17, 2020

Complaint marked as Resolved

My amount refunded back thank you for the support

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2020

HDFC Bank Customer Care's response Dear Customer,

We'll look into that for you. Please provide your registered contact details and transaction details at the below given link: http://bit.ly/2aJ9wGW with the ref ID PZ[protected] in the comment box for us to track it. We'll sort this out for you.

-Anay
HDFC Bank Customer Assistance

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My loan account number is 63092975, as per lockdown due to Covid 19 and rbi instructions, ECS was presented on my ICICI bank account on 04/04/2020 and it was bounced.
I were already submitted online Moratorium request and accepted by HDFC bank.
After moratorium, presented ECS in my bank account and debited ECS return charges by ICICI bank Rs.590.00 when contacted with concern bank, told and advise me for contact with HDFC bank.
I requested you, kindly reverse my ECS return charges which was debited by ICICI bank.
I hope and aspects for your reply.
Regards,
Rajendra Kumar Tiwari

Aug 6, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2020

HDFC Bank Customer Care's response Dear Customer,

Kindly note that your EMI moratorium request has been accepted and the eligible EMI refund posted back to your account, please check and verify the same. In case your EMI transaction bounced, you have been automatically opted in for EMI moratorium and there will be no further EMI debits in your account for April '20 and May '20.

-Anay
HDFC Bank Customer Assistance

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Address: magine Mgf Metropolitan Mall gurgaon

Have bought my iphone11 with hdfc bank debit card on 02/12/2019 in Imagine Mgf Metropolitan Mall gurgaon. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in Imagine, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.

HDFC Bank customer support has been notified about the posted complaint.

Apr 16, 2020

Updated by bhavuk chawla But still not recieved any support from customer care and not yet money

Verified Support

Apr 23, 2020

HDFC Bank Customer Care's response Dear Customer,

We are looking into your query vide reference number[protected] and will respond to you shortly. Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff for customer service. There may, therefore, be some delay in responding to your queries and complaints via PhoneBanking, email support, and social media channels. We request your patience and support under these unprecedented circumstances.

-Zubin
HDFC Bank Customer Assistance

Apr 25, 2020

Updated by bhavuk chawla Hi Zubin,

Thanks for reply, I know this is predicament time so one more thing i couldn't find reference number attached in previous reply that you have made its showing its protected.

it could be more better if you can help me in that.

Regards,
Bhavuk

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Dear sir / madam,
I've paid an amount of rs 1333 for renewing my motor cycle insurance policy through hdfc netbanking. Unfortunately transaction failed, but the amount got deducted from my account. I've checked with the merchant side and they did not receive this amount. So kindly do the needful to revert this transaction.
Name: stanly simon
Email: stanlysimon. [protected]@gmail.com
Mobile: [protected]

Apr 21, 2020

Complaint marked as Resolved

Amount refunded.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2020

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share the transaction details with your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 1808 without my concern on date:09/04/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

Oneassist relationship number :6684030
Name :- ragesh t
Credit card number ending :- 1808

Aug 5, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

View replies

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Apr 15, 2020

Dear Ragesh, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.

Reply

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Apr 15, 2020

Dear Ragesh, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. You shall hear back from us within 2 - 3 working days. We appreciate your patience in the meantime - Nitesh, Team OneAssist.

Reply

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Apr 16, 2020

Dear Ragesh, As per the update received from our team, our executive spoke to you. As requested, your membership cancellation is processed and refund for the same will be credited in your account within 4-5 working days - Swarali, Team OneAssist.

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3 Comments

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Address: HDFc

My 3500 rupees are on hold in HDFC bank.
Why is it?

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Hello,

I purchased an iPhone 11 on December 21, 2019 and was told the INR 6000 cash back will be received within 90 days, however I have still not received. Please advise.

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Address: Narayan nagar,Ghatkoper west

I am a hdfc bank creditcard holder. The bank has debited rs 1399/- from my credit card ending 8074 without my permission on date 04/04/2020. I am not interested about this service and dont want this one assist mfee membership any more. So refund this debited amount as soon as possible otherwise i will complain in consumer court.
Aftab khan
[protected]

Aug 8, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2020

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed and request you to contact One Assist directly in the Toll-free numbers as mentioned below and our Phone Banking Officers will be glad to assist you on cancellation. Alternate No.[protected] or write to [protected]@oneassist.in.

-Zubin
HDFC Bank Customer Assistance

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Address: SN 208/3/2, UGF, Ambience Ex Hotel, Showroom No 2, Wakad, Pune- 411057

Hello team,

I have a home loan account in hdfc (Branch : wakad, pune).
I have auto-debit facility enabled in order to pay my monthly emi.
But in this month i. E. April 2020, my emi was not auto-debited.
It was supposed to be auto-debited on 10th april 2020.
Please note that had sufficient balance in my account.

Please let me know the reason why it was not debited.
And let me know if i can pay it by any other method without paying the late fees.

Apr 16, 2020

Complaint marked as Resolved

It got auto-debited on 16 April 2020

HDFC Bank customer support has been notified about the posted complaint.

Apr 15, 2020

Updated by shilpa alkur Please note that I did NOT OPT for covid moratorium

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Hi, I have received a message from VMHDFCBK stating that " Your RUPAY card XXX5230 missed you!But if it is not used in the next 30 days, we will have to suspend your card. Prevent it by using your card now!"

I did not received any card and I do not have any clue on how to take this further.

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My account is shows in negative amount .and details view say hold of some amount by MI Renuvene..

In this difficult time due to lockdown need to money ..

Request support to release the negative amount.

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I purchased iphone 11 on Dec 5th, 2019. I was promised a cashback of Rs.6000/- within 120 days of purchase. It has been 133 days since the purchase and i have not received the promised cashback.

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My credit card no. [protected]

I have already paid minimum amount of rs. 6600/- of last month of credit card statement. And as per rbi guidelines i requested to moratorium regarding payment for three month and they have also sent me a sms that you can now defer credit card dues to june 2020 i enclose herewith the bank sms for your ready reference,

I surprise that bank have sent a e statement to my registered mobile no.[protected] that your have no minimum dues and total due is rs.128883.00.

I in this situation this is not possible for me to pay entire amount. I request to bank that if they cannot give the moratorium facility as they have sent me the sms that i can defer the dues upto june 2020 as per rbi guidelines.

If possible i try to pay minimum dues of the entire amount on this problematic days.

Please resolve my problem and reply at the earliest

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2020

HDFC Bank Customer Care's response Dear Customer,

To avail the credit card moratorium,
(a) voluntarily defer paying the outstanding during this period i.e. make NIL payment
(b) turn off AutoPay (in case the same is currently availed) through net banking / mobile banking to avail the benefit of the moratorium and reactivate the same post the end of the moratorium period.

-Anay
HDFC Bank Customer Assistance

Apr 15, 2020

Updated by Sunil B.l Kale How to go to turn off auto pay if online on net banking I have not find such option

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I don't know how you guys charge the amount of rs rs 3021.43/- as "mirevenue hold through gefu" amount if please look into it i don't know why they charge that much amount. If it's because of a credit card i have already make the necessary payment of it. Please remove the amount coz within two days i am about to receive the amount from my pf. Requesting to you please check and remove.
Emp id: 63469120

May 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Apr 15, 2020

Updated by Gitesh Narvekar I have already clear the Pending EMI if its related to the credit card requesting you to please clear it, I am going to receive the amount of rs 11000/- for my EMI if the 3000/- is not clear the amount will be deducted to 8000/- please clear it check my credit cards details.

Verified Support

Apr 17, 2020

HDFC Bank Customer Care's response Dear Customer,

We are unable to trace the card number based on the details shared in your post. Click on https://bit.ly/2Lzhyn3 to share the your contact details and email id and the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Nadia
HDFC Bank Customer Assistance

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