HDFC Bank Complaints & Reviews

Address: Ghaziabad, Uttar Pradesh, 201005

I have fastag issued by hdfc bank with wallet id as [protected]. I have received an email and sms for deduction of rs.290 from my fastag account on 31st dec. The reason was listed as manual debit. Though my car was parked at home on that day. I called n sent emails to customer support many times but there is no conclusion. Moreover, there is no escalation option available. It is the worst customer service i ever faced. Not sure how to proceed further.

Can anyone please help me on this issue?

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2020

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Feb 22, 2020

Updated by naveentyagi85 I have already dropped email on this id many times however no response yet.

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J

Jesbinder Singh

Feb 6, 2020

I was going through my bank statements, I came to know there was a transaction of Rs.951 named as DC Intl Pos Txn Markup+st, the amount was deducted without any notice and I tried to call the customer care, still, there isn't any response.

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Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number without my concern on date:03/02/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number : 3758523
Name :- vikas verma

HDFC Bank customer support has been notified about the posted complaint.

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T

Twinkaljaypatel

Feb 5, 2020

Hdfc Bank — credit card renewal membership fees

Every year debited 1000 amount as renewal fees with 180+ GST

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S

Shantanu Sahu

Feb 5, 2020

My hdfc salary account no. [protected] has been charged???

3RD PARTY CASH TXN INC GST 160120-MIR[protected]

MIR[protected]

please resolve it or i would have to escalate it.

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S

Sahu Sahu

Feb 6, 2020

My account setteled... clear my civil plzz

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My fast tag[protected] has balance and showing active in hdfc fast tag portal but at toll plaza after scanning it is showing blacklisted. I called nhai also they also confirmed that my fast tag is blacklisted. I am trying to contact hdfc customer care ([protected]) and raised a service request (Sr[protected] also but no one is there to receive the call or respond for the ticket.

Mar 7, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2020

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Care

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K

Ksatish@62

Feb 6, 2020

Fastag for my vehicle MH-46-BA-7144 NOT RECEIVED
PL REVERT MY FASTAG MONEY FEE 500/- TO MY ACCOUNT

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P

Palka Anshwika

Feb 6, 2020

There happened to be negative amount in my HDFC account three times and for this, the bank deducted 590 INR three times for each time the amount went negative.

Is it some kind of rule or it's just something illegal happening?

Kindly respond and help if the amount can be refunded.

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K

[email protected]

Feb 6, 2020

Hi,
I got msg from irctc
Ur transaction on HDFC Bank DEBIT/ATM Card ending 7731 for Rs. 2055.00 has been credited/reversed by INDIANRA3472086 on[protected]:12:59:16

Still amount not credited in account. Please help.

[protected]

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K

Kumaresan Manoharan

Feb 6, 2020

Hi

My fast tag is block listed I pay for 700 rs recharge i try helpline also not reachable .

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A

Arjun Chand Thakuri

Feb 6, 2020

Dear sir
I am a credit card holder card ending 2755.Membership amount has been debited from my card without my consent. I am not interested in this.So deactivate my membership and refund the amount.
Thank you.
Regards
Arjun Chand Thakuri
Card ending No2755.

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Address: 560087

Your fastag a/c has been debited for rs. 355 for adjustment entry on 1/31/2020 6:12:53 pm. Balance amount in the a/c is rs. 0 - hdfc bank ltd.
This was the message i recieved on 31st and on 31 st i never passed any toll.
I asked the toll guy when i was returning and he said there was technical error and contact hdfc i didn’t find any help from the help line number though.

+2 photos

Mar 14, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2020

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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I had applied for fastag in nov 2019, but did not get the fastag rfid for vehicle. Instead, i received messages indicating that my fastag rfid is in use at toll gates in tamilnadu and karnataka. I gave numerous complaints via hdfc toll free number to cancel my fastag and refund the amount of 500 rs which was misused.
As of date february 2020, the issue has not been resolved. Hdfc sent me a cheque for 40 rs instead of 500.
They have no info how my rfid was misused and made no efforts to refund my money.
I strongly believe that either hdfc employee or the courier company thru which my fastag rfid was sent is involved in this fraud and has misused customer's trust and money.

Mar 10, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2020

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance

-Manoj
HDFC Bank Customer Assistance

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B

Bindu Kharub

Feb 5, 2020

I have applied for Credit Card in 2019 and I gave all valid details.
A person called me for verification in office and i gave him my correct address.
He never come to me for verification because that day it was heavy rainfall in Gurgaon. But HDFC kept my credit card application on hold because of this i am getting issue in getting loans

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Address: 560096

Website: Hdfc fastag

Dear Sir,
I was registered my account FASTag service through PhonePe so after that instead of Rs.300 redacted Rs.3000 so then complained first complaint given HDFC fastag support centrer
Then office mail to HDFC customer care still no response
Details attachment below

Please I want reverse back my money
My mobile no [protected]

+1 photos

Feb 6, 2020

Complaint marked as Resolved

Mobile no 9844955614 Thanks amount refund back to account thanks

HDFC Bank customer support has been notified about the posted complaint.

Feb 04, 2020

Updated by Vivekb26 [protected]@hdfc.com

Feb 05, 2020

Updated by Vivekb26 Dear Sir,
Needful support required

Feb 05, 2020

Updated by Vivekb26 Alternative contact no [protected]

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Double toll was deducted from my fastag on 1st jan 2020 while driving from alibaug to pune on the mumbai-pune expressway. First an amount of 115 was deducted at khalapur and subsequently 173 was deducted at talegaon.

The same evening i tried to login to their website to file a service request, but it said my user id is invalid. I then managed to login from mobile using the same user id, but was unable to file service request...

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Address: Chennai, Tamil Nadu

Hi, my salary account which was used in my previous company, has been charged monthly for not maintaining balance.
If it is a salary account, why don't you close it when we leave the company? Did i invite you to give me account at the time of joining? No!
Again its your responsibility to reach us whether we want to maintain account or not!
And you didn't take my permission for converting my salary account to savings account.
Even after converting to savings account you are charging 600 every month. For savings account there wont be charges for no balance as per rules.
No one is responding on my emails which i sent to hdfc customer support,
Please contact me.

Mar 6, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2020

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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M

MonaPrakash

Feb 5, 2020

Amount of Rs 177 has been debited from my saving/salary account with narration 3RD PARTY CASH TXN INC GST 240120 on 28thJan, 2020. Kindly check an revert back the debited amount.

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P

Pranav Borhade

Feb 5, 2020

I had received some brn transaction charges and that were deducted directly from my bank with out any notice.

Can I know what are brn charges and why the money is deducted?

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S

Sandeep1979

Feb 5, 2020

My fast tag recharge of INR 1000 against my wallet ID [protected] is not reflecting in my account .

I have done two recharge transactions of INR 1000 each, only one received in my account .

Payment transferred through ICICI Bank Net Banking

Payment transfer, 2 transactions @ INR 1000 each

Regards

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I got refund with arn number from booking.com on 24/12/2019 amounting 1000 inr but the amount hasn't yet reflected in the transferred bank account.

I even tried to contact hdfc customer service but they said they don't know anything about anr number.

Here is the anr number of the transaction :85297869358951392566520

Kindly help on this issue....

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Address: 560077

This is with respect to my fastag id[protected]. On 24th january i have been charged for two one way toll trips taken in the space of 2 hours. Have raised this issue with hdfc on thier portal but have still not received any response or refund for the same for the last 10 days. On speaking with hdfc they asked me to send an email to fastag. [protected]@insolutionsglobal.com

I have sent the email but no response from them either

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2020

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Feb 04, 2020

Updated by Shehkar Menon Dear Anay,

Maybe you should read my above post instead of giving a generic reply. I have contacted both your Fastag team and emailed the above email too and still have not received any reply from you.

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R

Rudra1726

Feb 4, 2020

Hi I am Rohtash Sharma
My customer id is[protected]
Amount of ₹979/-has put on hold from my account without any reason
I have registered complaint earlier but nothing happened..
Please clear this hold and return my money which you deducted..

fastag debit - Comment #3640984 - Image #0

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Rudra1726's reply, Feb 7, 2020

My account still is on hold why you marked it as resolved

R

Rudra1726

Feb 7, 2020

Pathetic

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There was a transaction in my bank account. I called customer care about that transaction. Customer care considered it as a fraud and blocked my account. So now my hdfc a/c is locked.net banking is blocked.

I visited bank to enable my account and net banking. They asked me to fill a form. I did. As per them i will get my net-banking credentials in next 7 days. Its almost 15 days and i have not received any message/mail from bank end.

Mar 8, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2020

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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Address: Mandala,Mankhurd, Mumbai City, Maharashtra, 400043

I have made the payment in my credit card via phonepe with amount 31778 rs by mistake and asked for refund.
They have debited my credit card but didn't get the amount after the 3 months from the incident took place. Now they are saying to make the payment for that amount which i never get. They have blocked 20704 rs in my bother hdfc account. Pleaese help what i have to do now.

Mar 8, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2020

HDFC Bank Customer Care's response Dear Customer,

We can help you with that. Please click on https://bit.ly/2Lzhyn3 to submit the required details along with the credit card details transaction details and complete concern. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Manoj
HDFC Bank Customer Assistance

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Hi i have ordered realme x polar white 128 gb in october 2019 it had the offer of 10%cashback upto 31/01/2020 when paid through hdfc debit card ..
I paid it but have not recieved any cashback i have complained to flipcard they said they have raised a compliant and suggested me to contact the bank customer care and by the time its unreachable ..
Please help

Divyansh bhat

Mar 14, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2020

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern along with the offer details. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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Address: Geetashree, 60, Nehru Nagar, Khamla Road, Nagpur, Nagpur, Maharashtra, 440015

I bought a car (Wagon R Reg No MH31FE4776) in May 2019. Got an HDFC Bank Fastag along with it. No terms & Conditions were mentioned nor any communication was made from the bank. On 28th Jan when we went for a trip to MP & Gujarat the Fastag was not accepted on any toll plazas. It showed Blacklisted. It has a balance of Rs. 656. After several attempts to call the customer care number of HDFC bank, one executive told me that it has been blacklisted as it was not used for the last 3 months. On second call another executive told me since the balance had gone below Rs. 200 it was blacklisted. The request to activate it was made on 28th Jan 2020 and it was promised by the bank that the card will be activated within 3 days i.e. by 31st Jan 2020. But it was not activated till 2nd Feb 2020. As a result, we had to wait in long ques on all the toll plazas despite having and being paid for a fast tag.

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HDFC Bank customer support has been notified about the posted complaint.

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I attempted to add money into my PayZApp wallet on 2nd Feb in connection with some bill payment. Unfortunately, Rs 1054 got deducted from my account and could not be loaded into the wallet. Where has my money gone? I have contacted my bank, but they have refused to help. Even the PayZApp customer care is not providing any resolution. This is harassment and cheating of the customer. The TransactionID as per the bank records for the failed transaction is OTHPG[protected]. Please help me to recover my hard earned money.

Feb 7, 2020

Complaint marked as Resolved

Got my refund at last. Relieved.

HDFC Bank customer support has been notified about the posted complaint.

Feb 04, 2020

Updated by Densh I have not got any update mentioning what action has been taken in response to my complaint. It is a genuine complaint about my loss of money with the proper mention of the TransactionID.

Feb 05, 2020

Updated by Densh I have not got any refund so far.

Feb 06, 2020

Updated by Densh I have posted the snapshot of the TransactionID if it could help. I have lost my money and can only hope and pray for the best

Feb 07, 2020

Updated by Densh No refund even after 5 working days. I was assured by [protected]@payzapp.in that the refund would be credited back within 5 working days which I didn't get. Totally disappointed and gutted.

Feb 07, 2020

Updated by Densh Just checked and I have got my refund ! Thanks to all those who helped in the process. Feeling relieved now.

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Address: 641048

Today i receive this sms from hdfc bank
"dear customer mandate reference no: hdfc0000*11*2244* issued to bajaj finanace limited with value rs. 50000.00 and frequency mnth is received today for processing.in case of any issue please get in touch with your branch."

I don't understand why i'm receiving this message and what this means.
I don't want hdfc to process this amount or request.
Please help.

Mar 13, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2020

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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A

Archie Cheryl\'s Hub

Jul 17, 2021

Today I received this message from Bank of India dear customer mandate reference no is issued to Bajaj finance limited with a value of rs 50, 000 and frequency mnth is received Today for monthly processing in case of any issur reach out to your to your branch I don't understand why I m recieving this and I don't want bank of india to process this amount for request .
Please help.

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Hi,

I stopped receiving OTP on my registered mobile number from Jan 1 2020. Is there anything I can do ? I used to receive them correctly over my international registered number for past two years. I am not able to reach any customer care nor are there any options to check this. I have written to Hdfc over mail but no one has responded yet.

Can you please look into this ?

Mar 14, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2020

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern along with the requested details. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Manoj
HDFC Bank Customer Assistance

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A

amitinait

Feb 4, 2020

I applied for fastag from hdfc on Dec 19, 2019.
I have got Customer Id[protected] on Dec 20, 2019.
It has been more than 1 month but I still have not got fastag stickers.
This is really bad, I am not sure whom should I contact?
Their customer care service is also not helpful at all.

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Address: Chennai, Tamil Nadu

I have try to purchase mobile from mibikwik app by hdfc crdit card. But payment failed. Amount deducted and credited back on 26th jan 2020. But on 1st feb 2020 its shows again the same amount as emi conversion and processing fee. As aggregator emi - offus. I didn't use that amount. It shows as unbilled amount. I want to know when this will be resolved.

Mar 14, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2020

HDFC Bank Customer Care's response Dear Customer,

We wish to inform you that EMI of Rs26, 017.75 has been preclosed as per your request. For any further queries, we request you to contact our Phone Banking officers at any of our Phone Banking numbers mentioned in the following URL https://cutt.ly/PrOfody

-Zubin
HDFC Bank Customer Assistance

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Address: New delhi, New Delhi, Delhi, 110044

Updated by bajrangjadhav, Feb 02, 2020

Dear sir /madam,

I had already complaint dated 7th Dec 2019, but HDFC bank not given proper response why??
I am facing so many problem financial, family etc...
I am request you please reslow my problem in early Refund &LoNe [protected]
Thank you.
Complaint comments Add a Comment Updated: Feb 2, 2020
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Mar 4, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2020

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern, the last four digits of your Credit Card No., along with the registered mobile number & email ID. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

Verified Support

Feb 02, 2020

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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M

meedais

Feb 3, 2020

My hdfc fastag has more than 700 in balance but still can not use it as the toll person says its blacklisted. now my money is blocked. can you enlighten me as to what purpose my blocked money is serving in fastag account if it can not be used at a toll.

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K

Kishan C

from Pune, Maharashtra

Feb 3, 2020

Dear Team

I would like to tell you that since 1 year im not using my credit card, ,

infarct i closed that last year still im getting mail that i have due amount

my card ending number is 9789 HDFC credit card

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Address: New Delhi, Delhi

HDFC Bank customer care IVR system is so difficult and pathetic that getting connected to a representative to explain your problem is like penetrating a high-security red alert zone where you will have to go through almost endless points of checking and still no surety that you will reach to your destination. :)
I am confused if you have put in place such a great service to help your customers or to torture them.
What is the problem if a customer will get access to a representative in just one or two click/tap?
You can believe that you have implemented a great IVR system but for us, this system is- time-consuming, torturing, leading to frustration, and it is not creating any value to us at all.
Salute to your teams for implementing such a system that creates little or no value to us but increase our BP, anger, and frustrations. :)

Mar 4, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2020

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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V

Vjjoshi

Feb 3, 2020

I applied for fastag 03.11.2019 and my application reference no is HFR314667 but I did not received my fastag till 30.01.2020, when I contact to customer care they did not give me a satisfaction reason, I am facing many problems due to fastag.

hdfc bank customer care ivr system - Comment #3640133 - Image #0

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M

Mukesh Singh Fartyal

Feb 3, 2020

Mukesh Singh Mobile No-[protected]
My Credit card accounts not closed till now after submitted credit card closure form on dated 13 jan 2020

HDFC Bank Complaints & Reviews

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HDFC Bank reviews & complaints page 477

payment dispute

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cancellation of one assist membership

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blacklisting of fastag

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fastag amount manual debited

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fastag

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hdfc fastag

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fastag

charges for not maintaining savings account

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got refund with arn number but money not credited to my bank account

fastag debit

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netbanking access

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didn't get refund initiated against my card for excess payment

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cashback not given

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fastag

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failed transaction and no refund

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received the mandate reference issued to bajaj finance

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otp pin not received

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unknown emi and debit from credit card

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credit refund loan emi

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hdfc bank customer care ivr system

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