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HDFC Bank Complaints & Reviews

2.9

Updated: Apr 15, 2026

Complaints 32946

Resolved

18420

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14526

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Address: Ambience Mall, Gurgaon, Haryana

Cashback of 1500 rs not received on purchasing mi phone. The date is 14th december 2019. The transaction id is 13116480 at sneh communications new delhi at mi store in ambience mall.

It was promised that cashback of inr 1500 will be provided but so far nothing has been received on my account and it has been more than 1.5 months. I also have a copy of the bill.

Mar 26, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2020

HDFC Bank Customer Care's response Dear Customer,

We can help you with that. Please click on https://bit.ly/2Lzhyn3 to submit the last four digits of your Credit Card No., along with the registered mobile number & email ID for further assistance. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance

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Address: Dhanbad, Dhanbad, Jharkhand, 828129

Sir, i am aniket i get call from naukari.com that my profile is selected by hdfc bank for office staff job. They ask for 1399 rupees for process fee. They tell that bank will call you that you are selected for interview. Bank call me. Then they ask for money i give him money by phone pe app. Sir i am very poor my condition is not so good please do something. I am single person who want employment. Please do something.

Apr 1, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2020

HDFC Bank Customer Care's response Dear Customer,

HDFC Bank doesn't charge applicants any recruitment fee for gaining employment / ask you to deposit any money for giving you job offers; authorize any third party (such as vendors, placement services, recruitment agencies, etc.) to make any employment offers to applicants/candidates and does not collect any fee/registration/recruitment charges, etc for referring and placing applicants/candidates with them. If any such entity fraudulently representing HDFC Bank approaches you, please refrain from responding to them and do not pay any fee/charges/payment to them.

-Manoj
HDFC Bank Customer Assistance

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I had purchased an 2 iphone 11 pro max 1 iphone 11 pro and 1 apple watch series 5 using hdfc cashback offer on 14/10/2019
The offer stated that within 90 days the cashback will be credited in the bank account but it's already 128 days yet i have not received the cashback and hdfc helpline are not providing sufficient details
Its a fraud!
Hdfc bank is a scam...
My email id [protected]@gmail.com

Nov 14, 2020

Complaint marked as Resolved

Cashback received

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 24, 2020

HDFC Bank Customer Care's response Dear Customer,

Kindly write to us at https://bit.ly/2HPQSKU along with the offer details to enable us to check and assist further. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Zubin
HDFC Bank Customer Assistance

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Term life policy was chosen by self on nov' 2019 and the payment was made in nov'19, but since i had rejected the proposal by hdfc life in dec'19, the refund should have been received by me long back, but even after 2 months my refund is not received and the customer care is quoting the same phrase every time i contact them, instead of resolving the issue. Request a speedy action on the same.

Mar 30, 2020

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2020

HDFC Life Customer Care's response Hi, kindly inform the customer to address any unresolved concern of policyholder kindly inform the policyholder to write to us at [protected]@hdfclife.com from registered email id.

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Address: 9/46, Subulakshmi Nagar, Manikapuram, kundrthur., Chennai, Tamil Nadu, 600 069

Sir, my hdfc credit card debt rs 2000 some amount no any information before renuval, and lost year all so debited rs2000some amount iam called your customer service i tell him to do not renuval my membership. Thay said this time only 1000rs balance amount credited to your account. But no credit my a/c. So this year also debited amount so please don't renuval my membership. Pls return my money.

Apr 1, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2020

HDFC Bank Customer Care's response Dear Customer,

As per our records, your credit card ending 5645 has been issued to you as a priced card. However, the renewal fee will be auto reversed when your card usage spend during the previous 12 months period exceeds Rs. 50, 000.00. Our records indicates that you have not used the card for transactions as per the spend criteria. We regret our inability to accede your request for reversal. We request you to use your credit card for the aforesaid spend limit to get the renewal fee waiver on future renewals.

-Nadia

HDFC Bank Customer Assistance

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Address: 182 Soni Maheshwari Bhawan, Ganga Sagar A Karni Palace Road, Vaishali nagar, Jaipur, Rajasthan, 302021

Vehicle is at home but i am going to chomu from my two wheeler & register mobile no. Is with me & amount has been deducted from fastag wallet without fastag qr code at toll plaza manesar.

We received message today i. E[protected] for this deduction.

Please find below attachment for more details:-

Vehicle no.:- rj14ca4990
Customer id :[protected]
Wallet id:- [protected]

Thanks & regards
Govind maheshwari
(Hdfc bank customer)

Apr 1, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 22, 2020

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: NEW COLONY PULWAMA, Pulwama, Jammu and Kashmir, 192301

I received sms from hdfc bank today that rs-1299/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and

Please deactivate and refund my money asap
Name: tanveer ahmad thokar
One assist relationship no: [protected]
Hdfc credit card no. Xx5183
Mobile no: [protected]
Email : [protected]@yahoo.com

HDFC Bank customer support has been notified about the posted complaint.

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My register number is [protected] i'm hadfc bank. Hdfc bank block my account without any conformation even i am not a defaulter it's almost 2 years old account and and when i contact nobody give me answer why the blocked it. Now i want to know the reason why hdfc bank block my account please help me asap. Customer service people said visit branch and branch people said talk to customer service. This kind of mental harassment they are doing with me.

Feb 29, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 24, 2020

HDFC Bank Customer Care's response Dear Customer,

We understand that you have also raised your concerns at the office of the Managing Director vide Reference Number[protected] and you will receive a response from them to your e-mail ID.

Your association is greatly valued by the Bank and will spare no efforts to resolve the matter quickly. Looking forward to your patience and cooperation in the interim.

-Zubin
HDFC Bank Customer Assistance

Verified Support

Feb 24, 2020

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

-Nadia
HDFC Bank Customer Assistance

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Sir,

I would like to say that i have a fasttag of axis bank. I have intiated a recharge of 500 through upi id which is netc. [protected]@hdfcbank but the amount not credited to my axis bank fasttag. As i told amount has been gone to hdfc bank fasttag ltd. So kindly refund my money or credit the amount to my axis bank fasttag account.

Receiept of recharge attached.

HDFC Bank customer support has been notified about the posted complaint.

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Address: 560076

Hi,

My credit card has been closed, could you
Please send me a copy of the â€œno objection certificateâ€ for closed hdfc bank credit card.
My details are mentioned below:

Name : madhusudhana reddy p
Credit card number : [protected]
Registered mobile number : +91 [protected]
Email id : madhu. [protected]@gmail.com
Date of birth : 10/01/1983 (Dd/mm/yyyy format)
Pan : apvpp4447a

Mar 26, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 24, 2020

HDFC Bank Customer Care's response Dear Customer,

We request you to refer to the below link and write to us on the queries to enable us to assist you. http://bit.ly/2MJmrJQ

-Zubin
HDFC Bank Customer Assistance

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Address: Kolkata, West Bengal, 700107

I ordered for hdfc fastag on 9.1.20. Application reference no hfr01343534. I received no confirmation mail. On calling customer care they gave a confirmation mail. Today is 43rd day. I till have not received hastag. Everytime i enquired, they told that it is under process. My one friend applied through paytm, he received within 7 days. I am doubting the authenticity of hdfc.

HDFC Bank customer support has been notified about the posted complaint.

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Hi my name is gomtisharan and i have one hdfc bank credit card since 3 years. Hdfc bank always charge heavy extra amount on each month statement either in the form of interest or late fee. I am fed up today when i look at the statement even after making full amount payment of this card before generating the statement after making call to customer care. They have charged 1830 as a finance charges and when i call to customer care they said sir i am taking your request for reversal but it is depend on bank if they reverse this amount or not. Now my question is if you impose the finance charges even for a single day then how customer can close this card because if he make the payment and after that atleast 48-72 hours required to update this payment in their ststem. During these 2-3 days they again charge interest so it means you can not close this card because always there is some amount due for payment. I would like to request you please provide me contact number of consumer forum so i can call him and can register my complaint for this bank.

HDFC Bank customer support has been notified about the posted complaint.

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Smartbuy website flight deals are way different from what the travel website shows. For eg, a flight costing 10k in travel website is shown as 15k in smartbuy and then 20-30% offers are given. Also there is a price surge always only after you enter all details and are seconds away from payment.
Such a cheating and fraud website, luring customers in name of offers

Mar 24, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 21, 2020

HDFC Bank Customer Care's response Dear Customer,

I understand the inconvenience. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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Address: Mumbai City, Maharashtra, 400018

I purchased an iphone almost 4 months back using my hdfc debit card opting for the 6000 rs cashback offer. The cashback was supposed to get credit within 120 days but its been more than that and i haven't recieved my cashback yet. Please help me with this. I have all the required bills with me and the hdfc customer care is not very easy to approach.

Apr 1, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2020

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days. -Zubin

-Nadia
HDFC Bank Customer Assistance

Verified Support

Feb 27, 2020

HDFC Bank Customer Care's response Dear Customer,

We would like to inform you that the applicable cashback of Rs. 6000.00 has been already posted to your loan account on[protected]. For further assistance you may click on https://bit.ly/2Lzhyn3 to submit the details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Nadia
HDFC Bank Customer Assistance

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M

Mahisara

Oct 15, 2020

I'm owning HDFC millenia debit card. I found that this card gives 2.5% cashback for online spent. But I have not received any points to redeem. Please help me out with this issue.

R

RSB Multi

Aug 19, 2021

I purchased an Fridge almost 4 months back using my hdfc debit card opting for the 2500 rs cashback offer. The cashback was supposed to get credit within 90 days but its been more than that and i haven't recieved my cashback yet. Please help me with this. I have all the required bills with me and the hdfc customer care is not very easy to approach.

P

Pandurang Divate

Oct 4, 2022

I purchased a macbook air on 4/09/2022 when HDFC was giving 6000 cashback on it but 4 months have passed but my cashback didn't credited
My transaction details are
Txn I'd - [protected]
Card owner name - shubham khairnar

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Dear sir/madam,

My name is ashishkumar patel having hdfc bank diners premium credit card.

I received an offer sms from hdfc bank : 15%cashback +10x reward points @amazon great indian festival (21-25th oct) via smartbuy! Use creditcard @hdfc bank festive treats! Hdfcbk.net/jv6dlpo t&c.

10x reward points and 5 % cashback offers applicable if transaction made on amazon or flipkart through smartbuy between 25th to 31st october 2019.

I have completed two transactions of rs 10490 and rs 1122 on 25th and 31st october 2019 respectively on amazon through smartbuy.

I have not received 10x reward points and 5% cashback till date. My registered mobile number with hdfc bank is [protected].

Transaction are available in statement but order i'd is not mentioned in statement. Now escalation team is asking for order i'd which is not mentioned in statement.

In this way, they are harrasing customers and doing cheating in place of providing offer benefits.

Please check and do the needful at the earliest.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 24, 2020

HDFC Bank Customer Care's response Dear Customer,

We request you to share the offer mailer/offer details along with the header and footer provided from the bank end and Click on https://bit.ly/2Lzhyn3 to enable us to review and assist you accordingly. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

Nadia
HDFC Bank Customer Assistance

Feb 25, 2020

Updated by ashish0470 Dear sir/madam,

I am unable to generate reference number from the link which you shared.

Kindly contact me on [protected]@gmail.com.

I have shared screenshot of both the offers.

My name is Ashishkumar Patel having hdfc bank diners premium credit card.

I received following sms from hdfc bank :

1) 15%cashback +10x reward points @amazon great indian festival (21-25th oct) via smartbuy! Use creditcard @hdfc bank festive treats! Hdfcbk.net/jv6dlpo t&c.

One more offer

2) Rs.500 CashBack just for you @HDFC Bank Festive Treats! To claim, spend Rs.3000 on Amazon/Flipkart from 19 to 31Oct on CreditCard xx3259 hdfcbk.net/a0oRMRv T&C

Still I have not received any benefit from HDFC bank regarding above offers.

I have completed two transactions of rs 10490 and rs 1122 on 25th and 31st october 2019 respectively on amazon through smartbuy.

I have not received 10x reward points and 5% cashback or Rs 500 cashback for second offer till date. My registered mobile number with hdfc bank is [protected].

Transaction are available in statement but order i'd is not mentioned in statement. Now escalation team is asking for order i'd which is not mentioned in statement.

In this way, they are harrasing customers and doing cheating in place of providing offer benefits.

Please check and do the needful at the earliest.

Mar 30, 2020

Updated by ashish0470 Reminder-1

Already I did the the steps and uploaded complain as you instructed.

Still I have not received resolution.

Account/Customer ID: Credit card 3608xxxx3259
Registered Contact Details/Email ID: [protected]
Credit Card Number: 3608xxxx3259

Dear sir/madam,

My name is ashishkumar patel having hdfc bank diners premium credit card.

I received an offer sms from hdfc bank : 15%cashback +10x reward points @amazon great indian festival (21-25th oct) via smartbuy! Use creditcard @hdfc bank festive treats! Hdfcbk.net/jv6dlpo t&c.

10x reward points and 5 % cashback offers applicable if transaction made on amazon or flipkart through smartbuy between 25th to 31st october 2019.

I have completed two transactions of rs 10490 and rs 1122 on 25th and 31st october 2019 respectively on amazon through smartbuy.

I have not received 10x reward points and 5% cashback till date. My registered mobile number with hdfc bank is [protected].

Transaction are available in statement but order i'd is not mentioned in statement. Now escalation team is asking for order i'd which is not mentioned in statement.

In this way, they are harrasing customers and doing cheating in place of providing offer benefits.

Please check and do the needful at the earliest.

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Last year, i opened a demat account and branch manager of hdfc bank, mr bhupinder singh behal promised that this account is completely free of cost and charges for opening account was also reversible. After so much efforts and calling, finally it was reversed. Now, again 885.00 rs (Trans no :[protected] debited from my account[protected] on 12 feb 2020 as depository charges. I request to you to please refund my amount. Following are the...

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Address: F NO 104 SAIRAJENDRA APTS, BANK OF BARODA CLY, GANDHINAGAR, 500080

Fastag not delivered even after a month and cancel request also pending for 7days, not able to apply at other vendors as npci blacklisted vehicle#
Have send mail a week ago, when they said it will do done in 4days, yesterday they said need to do it with otp and done that as well, they said its closed, but i still its same error am getting - blacklisted by npci etc, kindly help me cancel hdfc fasatag and get the amount refunded.
Have raised ticket with hdfc sr[protected].

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 21, 2020

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Feb 24, 2020

Updated by gopalakalle Hi Anay,

As I have already updated here on 21st Feb, I have already mailed to that mail id, can you please suggest what can be done now ?
It's still showing my vehicle as blacklisted because of your in capabilities I am stuck and not able to purchase Fastag for last more than a month !!!

regads
Gopal

Feb 25, 2020

Updated by gopalakalle today also they are saying wait for this week. Am not sure how can HDFC simply lock us like this, am not able to apply else where, after they are incapable of delivering fastag they are proving they are also not capable of simple canceling it.
Kindly suggest whom can we approach to get rid of this problem.

regards
Gopalkrishna kalle

View replies

G

gopalakalle

Feb 21, 2020

Have mailed to that mail id on 13th Feb asking to cancel as per their customer care suggestion, after waiting for two weeks but they didn't cancel. When called yesterday they said I have to do it with OTP, still it's not cancelled...am not able to apply anywhere.

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Address: Chennai, Tamil Nadu

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 0330 without my concern on date:20/02/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number : 10088172
Mobile no. :- [protected]
Credit card number ending :- 0330

HDFC Bank customer support has been notified about the posted complaint.

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Address: 110093

I had applied for hdfc home loan and paid a processing fee of â‚¹5900 but hdfc couldn't fullfill my requirements and any amount was not sanctioned and other that i had applied with another bank and successfully sanctioned and disbursed. Then i asked hdfc to refund my processing fee they said please drop mail on trailing mail and i did that but after several reminders and complaint on hdfc website and grivelance but there is no response and update from there side.
I request to refund my processing fee of â‚¹5900/- please get in touch with me on [protected]

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Address: B-442, Street no.-1, Ashok Nagar, Delhi, New Delhi, Delhi, 110093

I had applied for hdfc home loan and paid a processing fee of â‚¹5900 but hdfc couldn't fullfill my requirements and any amount was not sanctioned and other that i had applied with another bank and successfully sanctioned and disbursed. Then i asked hdfc to refund my processing fee they said please drop mail on trailing mail and i did that but after several reminders and complaint on hdfc website and grivelance but there is no response and update from there side.
I request to refund my processing fee of â‚¹5900/-

Feb 21, 2020

Updated by Gauravjai19 Please get it touch with me on [protected]

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