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HDFC Bank Complaints & Reviews

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Updated: Feb 20, 2026
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HDFC Bank reviews & complaints page 494

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C
catch2amol
Jan 13, 2020
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I applied for the fast tag on 12 dec. I have still not received it.

My mobile no is [protected]
My application number is hfr01058696

I am really facing lot of trouble due to not receiving fast tag from your side. This has been bad service from your side.

I tried to call your toll free number but no one is receiving it.

Please let me know when i'll receive fast tag.

Regards,
Amol
Regards,
Amol
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jan 14, 2020
HDFC Bank Customer Care's response
Dear Customer,

For any further assistance, you may write to us @ escalations.[protected]@1pay.in / fastag.[protected]@insolutionsglobal.com or call on[protected] or 1033.

-Zubin
HDFC Bank Customer Assistance
Jan 14, 2020
Updated by catch2amol
I can see your reply as send email to escalations.[protected]@1pay.in / fastag.[protected]@insolutionsglobal.com

What is [protected] in above email id?

Amol
Employee of hdfc bank mr. Chandra prakash Singh at teller counter uses abusive words when interacting with customers and also misbehaves with senior citizens in unnao district branch. So, I would like you to take strict actions towards him.
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    Pro92
    Jan 13, 2020
    Resolved
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    Resolved

    Address: Gurgaon, Haryana

    Team, my credit card got expired last year only on the month of march after that am roaming here and there but there is a no response from your end regarding credit card renewal.
    If you dont wish to send me a new card then close my card. Fed up with your services #worstservice
    You want to know more call me on [protected] as i cant share my bank info here.
    Feb 19, 2020
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Jan 13, 2020
    HDFC Bank Customer Care's response
    Dear Customer,

    We have reviewed your comments expressed and request you to contact our Phone Banking officers at any of our Phone Banking numbers mentioned in the following URL http://bit.ly/2p0Xe4j.

    -Nadia
    HDFC Bank Customer Assistance
    As i had used phone pay for my online purchase the app is showing transaction failed but in my bank statement amount is deducted what can i do
    I had applied new pan id on 20 th December but still now am not getting any information kindly refund my money so I can do it in my
    Self in my native . No need your help for creating pan kindly refund my money as soon as possible
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      J
      j vrao
      from Hyderabad, Telangana
      Jan 13, 2020
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      Address: c104 necklace pride apartments kovadiguda, Hyderabad, Andhra Pradesh, 500080

      I have requested to close my credit card after all the payment was done. One of the customer service agents from hdfc bank had put my card on temporarily blocking. I have received that email on dec 30 2019. As of today jan 13 2020, i was charged rs.10, 000.
      Previous complaint number - hbl=[protected]
      Query reference number - [protected].
      This action has been taken after trying to reach hdfc customer service team again and again.
      I would like to know immediate actions that should be taken in this regard.
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Jan 13, 2020
      HDFC Bank Customer Care's response
      Dear Customer,

      We have taken note of your comments expressed and you may look forward to receiving a response to your e-mail id in 3 working days. The reference number for this interaction is[protected]. We request you to bear with us in the interim.

      -Nadia
      HDFC Bank Customer Assistance
      Jan 21, 2020
      Updated by j vrao
      Nadia,

      I was expecting a reply as mentioned in your response. Its been over a week I did not get any response from your side instead I got a bill to pay on that card. Please, look in to this matter as soon as possible. I am not going to pay any extra amount for which I am not responsible/used. Please escalate this issue.

      Thanks,
      JV Rao
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        M
        Mayank Bajpai2210
        from Mumbai, Maharashtra
        Jan 13, 2020
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        Address: Mumbai City, Maharashtra, 400010

        N 15 dec 2019 i applied for hdfc fastag. Rs.500 got deducted from my account, then i received a message that transaction has failed.
        No one is picking the call on customer care number and the bank fastag team is not responding to mails.
        Kindly help on an urgent basis and refund the amount.

        Application no: hfr01130920.
        Car no: mh46 au 0026
        Mob no: [protected]
        Transaction ref no:[protected]

        Please find the screenshot for the same.
        HDFC Bank customer support has been notified about the posted complaint.
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          S
          sureshm85
          Jan 13, 2020
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          Hdfc customer care for fastag not working no other ways to reach them other than the posted 1-800-xxxxx number and that goes to waiting all the time. My fastag was detected wrongly for payment i made with cash. The attendent at the toll said that the tag is not working and i have paid it by cash i have the receipt for the same. While when i reached home to my suprise there is money detected as well from the tag. Please refund the money. I have the receipts if you like
          HDFC Bank customer support has been notified about the posted complaint.
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            R
            ROHAN VAIKAR
            Jan 13, 2020
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            Address: Nashik, Maharashtra

            Hello
            On last thursday i was charged for adjustment entry charges while traveling on my fastag without even going nearby any toll plaza

            My account was charged for rupees 35 and a message displayed you have been charged for adjustment entry for rs 35. I mean is this a new type of loot hdfc has started!!

            My costumer i'd :[protected]

            Dr rohan govind vaikar
            Nashik.
            HDFC Bank customer support has been notified about the posted complaint.
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              M
              Meenuverma
              Jan 12, 2020
              Resolved
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              Resolved

              Address: Gali No.4, Durgapuri Ext. Shahdara, Delhi, House No. 214, Nand Nagri, New Delhi, Delhi, 110093

              I have taken a hdfc fastag in aug'19 directly from my car dealer. Yesterday we travelled from delhi to pathankot and my fastag was having low balance which i was not aware because i didn't get a mail for my wallet id and customer id due to which i couldn't recharge my wallet. Today after so many efforts i got my details from my car dealers and recharged my wallet with 500. But now the toll guys are saying that my fastag has been blacklisted. How come without notifications it has been blacklisted. Now i m trying on customer care and there is no response on it. I have checked online and it's clearly mentioned that after recharge account will automatically comes in active list. So can you please let me know why it's not done on my account. Kindly resolve issue.
              Feb 12, 2020
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Jan 12, 2020
              Updated by Meenuverma
              Another addition the representative has uploaded incorrect email id in my account thats y I don't get mails related to my fastag account.
              Verified Support
              Jan 12, 2020
              HDFC Bank Customer Care's response
              Dear Customer,

              Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

              -Anay
              HDFC Bank Customer Assistance
              My Tag was blacklisted from past 7 days continuously calling to your customer care number they said it will activate within 24 hours i call back them after 24hrs they said 24hrs this is continuously happen from past 7 days but no response from them the wrost bank that i will never seen
              I have sufficient balance in my account but amount not deducted today.I dont know the reason.
              I Did Not Receive Customer ID and Wallet ID of my fast Tag which was registered with mobile no [protected]
              Hdfc fast tag application given on[protected]...but still not received
              I have applied for the Fastag through Online and 500rs is also deducted and its been a month and no reply or no update from the Bank about the Fastag.
              My refernece number is HFR938952. This is so Disappointing since I am a customer from 2+ years and this is how the HDFC Bank treat us.
              Hi My Reference number is HFR627743 i have applied fastag on 27th Nov 2019, till now i have not received the fastag sticker, i tried calling cust care several times but there was no response, kindly take the responsibility and send it by tomorrow
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                R
                Raghav00
                Jan 12, 2020
                Resolved
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                Resolved

                depository charge refund

                Address: C2, sector 7, noida, Gautam Buddh Nagar, Uttar Pradesh, 201301

                Hello sir,

                This is in reference no. 3754481 to the transaction made in my account under the header of depository charges; without any intimidation by the hdfc bank.

                Kindly be informed that an amount of rs 885.00/- was deducted from my savings/salary account on 10th jan 2020 under the name of depository charges dec-2019

                Initially when i did not have demat account they forced us to create one without...
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                S
                syed shoib
                Jan 12, 2020
                Resolved
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                Resolved

                Address: Bangalore, KOREMANGLA, 560029

                I recently opened salary account in HDFC they are continuously deducting amb charges with any notification, my account number [protected]. Please help me out
                Feb 14, 2020
                Complaint marked as Resolved 
                Verified Support
                Jan 14, 2020
                HDFC Bank Customer Care's response
                Dear Customer,

                The special facilities offered on the Salary Account is pursuant to the arrangement between the employer/company and the Bank. These benefits are extended by virtue of your employment in the organization, on whose request the account is opened with the bank and subject to regular salary credit.
                In the event of no salary credits in the Salary Account for any continuous three months, the Bank reserves the right to change the status of Salary Account to Savings Regular Account without any intimation to the account holder/me and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account shall apply to this account from the date of change of status. The Terms & Conditions and features applicable to Savings Regular Account are published on the website of the Bank.

                Please visit:

                http://bit.ly/2MSRouv (For Terms & Conditions)
                http://bit.ly/33mmcKn (On charges applicable for the Regular Savings Account).

                -Zubin
                HDFC Bank Customer Assistance
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                  N
                  ntubale
                  Jan 12, 2020
                  Resolved
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                  Resolved

                  Address: 411019

                  Referance to my hdfc fastag application number : hfr948504 not yet received, could not contact bank on this subject, the given customer care number[protected] is useless nobody to answer on this number.
                  Don't know where to get the status on the subject?
                  Its more than a month now, i am not getting any contact from hdfc bank to get the solution where i have spent my money.
                  Feb 12, 2020
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 12, 2020
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We like to confirm that TAG was dispatched to your communication address & the same is received by "ASHISH" on 28 December 2019. For any further assistance please feel free to email us at fastag.[protected]@insolutionsglobal.com or call us at[protected]Toll-Free).

                  -Preethi
                  HDFC Bank Customer Assistance
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                    A
                    Aeroa320
                    from Bengaluru, Karnataka
                    Jan 12, 2020
                    Resolved
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                    Resolved

                    Address: D2/404 PARSVNATH EXOTICA, SECTOR 53 GOLF COURSE ROAD GUR, 122002

                    There is no email id to complain regarding fastag. This is a scam by hdfc to rip customers of their money and earn intrest for free.. The fast tag has been paid for on 3 dec 2019 and till date 12 jan hdfc has not bothered to have it delivered. There are s no penalty on hdfc deficiency of service. I dont think even consumer complaints forum is interested in taking forward complaints for whatwever reason
                    Feb 12, 2020
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 12, 2020
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    Please send an email at fastag.[protected]@insolutionsglobal.com with your concern for better assistance.

                    -Bejoy
                    HDFC Bank Customer Assistance
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                      S
                      sagarr455
                      Jan 12, 2020
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                      Hi

                      I am unable to change my password as I do not receive OTP from HDFC netbanking. I am getting all other sms from everyone even from HDFC but only OTP is not received. Please resolve this issue. An early help will be appreciated.
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                        L
                        Licjittu
                        Jan 11, 2020
                        Resolved
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                        Resolved

                        I had purchased hdfc fastag which is now not working.

                        I had requested for re-issue of new fastag via your fastag helpline no. On 21 dec 2019.

                        I was supposed to get the fastag within 10 days as per helpline person, but till date

                        I have not received it.

                        The details of my fastag and transaction details is given below:-

                        Name - jitendra prasad

                        Vehicle no. Jh24e 9052

                        Customer id[protected]

                        Wallet id - [protected]

                        Fastag no.[protected]

                        Amount paid for re-issue of fastag - rs 100/-

                        Tran id[protected]

                        Paid to hdfc bank a/c no. [protected]

                        Ifsc code - hdfc0000501

                        Date : 21 dec 2019

                        Kindly look into the matter.

                        Thanking you

                        Jitendra prasad

                        Mob - [protected]
                        Jan 20, 2020
                        Complaint marked as Resolved 
                        They have taken no step
                        HDFC Bank customer support has been notified about the posted complaint.
                        Jan 20, 2020
                        Updated by Licjittu
                        Till date there is no action on my complaint
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                          K
                          kharat12
                          from Mumbai, Maharashtra
                          Jan 11, 2020
                          Resolved
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                          Resolved

                          Address: 400 071

                          I have applied for hdfc fastag online on 03/12/2019 & made payment of inr.500. I have also uploaded the necessary supporting documents of aadhaar and vehicle registration certificate.
                          After that i received customer id & wallet id on 06/12/2019 through sms. And even my wallet was recharged for inr.300 (Reference number for the transaction is[protected]. But still i haven't received fast tag sticker till today 11.01.2020.
                          Today i have received sms that"your hdfc bank fast tag for vehical number mhxxxxxx948 has been replaced.
                          Your hdfc fast tag has been activated successfully."
                          What does it means?
                          Why my fast tag not been sent to me till today.?
                          I am very much disappointed, i feel that i should have applied for same from another bank.
                          Feb 12, 2020
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 12, 2020
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                          -Anay
                          HDFC Bank Customer Assistance
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                            P
                            Pb659458
                            Jan 13, 2020
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                            Pls deactivate my fastag because I will pay extra on some toll plazas compared from nhai iussd fastag and they will debit to my wallet a adjustment charge's 120/- that's I don't know how's adjustment so I will serrender my fastag and pls refund my security and my fastag balence. Hdfc tag are not speedly read on toll tax its frequacy don't fastly match and both barrier not up fast and also long quo so I not satisfied to there.
                            HDFC Bank customer support has been notified about the posted complaint.
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                              Krish Bedi
                              Jan 11, 2020
                              Resolved
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                              Resolved

                              Address: Kalkaji, New Delhi, Delhi, 110019

                              Bank account no. [protected]

                              I ordered a cheque book on monday, january 6, 2020. It was supposed to be delivered to me by friday, january 10 at the latest. However, i still have not received it. When i approached the delivery agency, they straight up said that they will not be able to deliver it. This is absolutely unacceptable service on behalf of hdfc and the mailing agency. I am in urgent need of a cheque book to make a payment, and i’m stuck because of this gross incompetence. This is not how you deal with your customers. I strongly urge you to resolve this asap, and also to change your delivery agency. Extremely disappointed and very troubled. Shame.
                              Feb 21, 2020
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 14, 2020
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We understand that our Branch Official has contacted you to address your queries and concerns. Please feel free to speak to Mr. Hemant Saksena on [protected] for any further clarification or assistance.

                              -Nadia
                              HDFC Bank Customer Assistance
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                                Ramagouda Patil
                                Jan 11, 2020
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                                Address: Court road gokak, Belgaum, Karnataka

                                For what reason its deducted from account and I need my money back to my account i[censored] not refund my money then I am not happy with ur bank I will go to other bank
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                                  sm196_12345
                                  Jan 11, 2020
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                                  Resolved

                                  credit card not received due to wrong address

                                  Hi,
                                  The delivery executive of blue dart could not deliver the credit card because the delivery address was wrong. After that, i have gone to the nearest branch of hdfc bank and have taken a form where a new address could be filled up. I have filled the form, signed it and then submitted it to the bank.

                                  It has been more than 7 days and still, i did not get my card. Even i don't know whether my changed address form has...
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                                  Dr Harbans singh Bava
                                  from Mumbai, Maharashtra
                                  Jan 11, 2020
                                  Resolved
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                                  Resolved

                                  I have purchased hdfc fastag in 09/01/2020 along with new car.
                                  They have charged rs 500/-.
                                  .
                                  After filling id, wallet, car number etc the portal says no record found.

                                  I visited the hdfc bank branch. They have given me the toll free number.
                                  Tried to contact but failed

                                  I called fastag toll free no but was informed car not rgistered

                                  Ultimately putting on this site with hope that i can recharge the account.
                                  Customer id is[protected] and wallet id is [protected].
                                  Feb 11, 2020
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 11, 2020
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  Please email at fastag.[protected]@insolutionsglobal.com to reach Fastag Team directly for better assistance.

                                  -Preethi
                                  HDFC Bank Customer Assistance
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                                    ss. comp
                                    Jan 11, 2020
                                    Resolved
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                                    Resolved

                                    Address: Delta 2 Giga space viman nagar pune, Pune, Maharashtra

                                    Dear sir,

                                    I would like to tell you that, i applied for hdfc credit card with the application no. 19l[protected]w2, and its been around more than one month.
                                    I have been asked for document verification from the bank side, and a representative (Named mr. Malhare) from the bank has done my document verification.in document verification i have submitted 3 months bank statement, 3 months salary payslip, my employee identity card, adhaar card and pan card to the bank's representative in-person. After the document submission, i got a call from the bank that my application will be processed further.
                                    After this i received a call from another representative for address verification and he confirmed that the address is verified.
                                    Since then i have not received any communication from the credit card/ bank side.
                                    So from last 5 days, i tried to take the follow up from the representatives who did my document and address verification asking for the status of application, and i was informed that the status is in declined state. I asked reason for declining, so the answer i got was address has not been verified.
                                    My address was verified by the person who said he is a bank representative named narendra ([protected]).
                                    I request you (Mr. Umar and mr. Malhare) to look into this matter and resolve it asap.

                                    Thanks and regards,
                                    Sharad shinde
                                    Feb 15, 2020
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 14, 2020
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    we wish to inform you that your application has been considered in line with the bank's internal credit policy and operating/credit processes. You may track your credit card application status on our Bank's website: www.hdfcbank.com under the below link.
                                    http://bit.ly/30vtPfX.Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                                    -Anay
                                    HDFC Bank Customer Assistance
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