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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 9, 2025
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J
Jklbuilder
Jan 9, 2020
Resolved
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Address: Chennai, Tamil Nadu, 900095

Hi,

We are under construction field for past 10 year, over these years we have constructed almost 30 sites. One of our client has approached hdfc bank loan department recently. From hdfc, srilekha (Legal department) has handling our case. Initially she told everything was good but now once we finalized the deal she is keep on saying some documents are missing and asking us to roam. Same documents was accepted by other bank in that same building. Now because of her (Srilekha) we are even thinking not to suggest hdfc bank home loan for our future clients. Please interfere here and make us to complete the procedure and process the loan asap. So that our relationship with hdfc bank grows much stronger.
Feb 9, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jan 09, 2020
HDFC Bank Customer Care's response
Dear Customer,

We wish to inform you that, HDFC Bank Ltd. and HDFC Ltd. are two different entities. From the contents of your e-mail, we understand that your query/ concerns pertain to home loan applied/availed with HDFC LTD. and not HDFC Bank Ltd.

Hence, we have in good faith forwarded your query/concerns to HDFC Ltd. authorities for further course of action.

You are henceforth requested to be in touch with HDFC LTD. for resolution of your query/complaint through (URL / Link - https://bit.ly/2kE5Efw) for any Queries / Feedback / Complaints pertaining to HDFC LTD.

-Anay
HDFC Bank Customer Assistance
I had applied for Fastag online Appl No. HFR845161 on 02//12/2019 . I had recived wallet Id & customer Id but till today I does not received my fastag by post.
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    A
    alokgtalks
    Jan 9, 2020
    Resolved
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    Resolved

    Hi,

    I am facing trouble in all toll booths.I lost lot of time in my last vacation trip .

    Error on LED board - Black listed
    Error on computer screen - Damaged Fast tag Effective 25 12 2019 bank code 609366 not registered

    Error screenshot attached
    Follow-up :
    1- The customer care number[protected] is simply worth less as they never pick
    2- 1033 help line made me wait 10 to 15 mins at toll booths while the booth agent harasses for stopping at gate . Rather I prefer paying cash and moving ahead.

    In my last trip to hyderabad I lost almost 2 hrs for this and I had to pay cash at all tool booths .Can produce receipts if required.

    Please close my account and wallet and refund the money in wallet . So that I can purchase a new fast tag from another provider .
    +1 photos
    Feb 21, 2020
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Jan 09, 2020
    HDFC Bank Customer Care's response
    Dear Customer,

    Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

    -Anay
    HDFC Bank Customer Assistance
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      B
      Balwinder rana
      Jan 9, 2020
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      Resolved

      Address: Glenmark Pharmaceuticals Ltd village Bhattanwala Post Office Rajpura Tehsil Nalagarh distt solan, Solan, Himachal Pradesh

      On date 05.01.2020 there was an unknown transaction done from my credit card account and i have received an sms of 16600 rs transaction from my credit card. My credit card was with me at that time and there is no any kind of online transaction done from my side at that time either there is no otp generated from bank side of that unknown transaction. This is totally hacking of hdfc security system.
      +1 photos
      Feb 9, 2020
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Jan 09, 2020
      HDFC Bank Customer Care's response
      Dear Customer,

      We have reviewed your comments and request you to send us the duly filled and signed form which is available in our web site under the following path to cc.[protected]@hdfcbank.com to enable us to do the needful: Forms Center > Credit Cards > Cardholder Dispute Form.

      -Zubin
      HDFC Bank Customer Assistance
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        V
        Viralpitroda
        from Delhi, Delhi
        Jan 9, 2020
        Resolved
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        Resolved

        Address: Ghansoli, Mumbai City, Maharashtra

        My self viral pitroda
        Employee code - 209360
        Hdfc bank corporate salary as sales officer
        I am excited employee of hdfc bank. My last working day is 17.08.2019. I have not received my salary and also till date i didn't get reliving letter.
        As soon as possible do the needful.
        Till date their is no response on this i urgently need those things
        Please do the needful
        Feb 11, 2020
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Jan 09, 2020
        HDFC Bank Customer Care's response
        Dear Customer,

        You are requested to email the HR Team at Exit.[protected]@hdfcbank.com for any clarification or assistance.

        -Bejoy
        HDFC Bank Customer Assistance
        I apply for fastag..
        Now 15 days spend but fastag sticker not received by me..
        Plzzz tell me ??
        Where is my fastag sticker??
        Abhinav tripathi
        M.no. [protected]
        Application no . HFR01212771
        Hello,

        I applied for a HDFC fastag on 16th Dec 2019. Application# HFR01128468.
        Till data there is no communication from HDFC as well as no fastag is issued. I am trying to connect through their helpline but it is always busy.

        Thanks,
        Viraj
        I have not received welcome emailer from hdfc bank as a result I am not having Wallet id for Fastag as a result I am unable to login in my fastag account.
        Sir I made a payment to iit Madras entrance through gpay. Transaction is showing as it is successful but payment not yet done
        I raised issue in gpay but did not get the response plz look into matter
        My transaction I'd is
        [protected]
        Transaction date 04-jan-2020

        relieving letter and salary - Comment #3624172 - Image #0
        Ive paid and ordered the fastag from hdfc on the 28th Nov 2019. It mentions that it will be delivered in 7 days. Its going to be a month and have still not recieved it. Its difficult to even get through the cust. care no. If i knew it would take so long it rather buy it from paytm.
        Cust id[protected].
        I've applied for Fasttag through HDFC bank on 30.11.2019, for which i received confirmation message on 05.12.2019 that my customer id and wallet id crated and i've 300 balance in my wallet from 500 paid. But not yet received my physical Fasttag, and tired of calling their customer care number which always says busy, busy, busy
        rvjay's reply, Dec 19, 2019
        my Customer id is : 190000805297
        Fastag not received. Customer Care is replying.

        At least, they should be able to provide the status of Fastage,
        then why do you provide toll free number[protected].

        Saravanan Govindan
        [protected]
        Saravanan Muni's reply, Dec 19, 2019
        9840795321
        Have applied fastag hdfc
        reference number HFR342484
        may i know tha status?
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          V
          Vinod Sonimindia
          Jan 8, 2020
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          Address: Akurdi, PCMC, Pune 411044, 411044
          Website: Consumer

          Hello Team,

          My customer ID is[protected] .

          I have sent mail on 20th Dec 2019 for updation of Vehicle No MH14GY5110 to my RFID account
          After that I have called 3 times ( After trying 20-25 times each time) to update the same.

          But till date Issue is not resolved.
          When asked to customer helpdesk for Ticket no, they told no ticket is generated for such call.

          Kindly check the same and take appropriate action ASAP.

          Thanks & Regards
          Vinod Sonimindia
          [protected]
          HDFC Bank customer support has been notified about the posted complaint.
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            P
            Pallabi Saha
            Jan 8, 2020
            Resolved
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            Resolved

            Address: Agartala Tripura, West Tripura, Tripura, 799001

            Dear sir/madam,

            I was an employee of hdfc bank agartala branch fro 2016 to 2017. But till date i have not received my pf amount as they have inputted my wrong date of birth. After that, i have resolved it online. However when i am applying for a withdrawal of the whole pf amount i am not able to withdraw the same. Its showing that i can only withdraw the pension amount and the other amount under form 19 cannot be withdrawn as it is under the name of the trust of hdfc bank. But at the time of joining or my resignation i have not been informed about the same by the said company. I need the full withdrawal of the pf amount at an earliest.

            Regards,

            Pallabi saha
            [protected]
            Feb 12, 2020
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Jan 09, 2020
            HDFC Bank Customer Care's response
            Dear Customer,

            Kindly write to [protected]@hdfcbank.com for further assistance on the same.



            -Nadia

            HDFC Bank Customer Assistance
            Dear sir i need a copy of my credit card which i was satteled whole amount paid by me before 15 days ago.

            pf not yet received - Comment #3623332 - Image #0
            I have applied for Fastag on 24/11/2019 for two vehicles. One vehicle fastag received on 06/12/2019 but 2nd vehicle Fastag not received till today. My customer id is[protected] and Vehicle No. which Fastag not received is DN09K0438
            Dear sir, I have log in fastag from HDFC my customer I.D.[protected] on 20.12.19 but this tag is not rev. Pl. do the need full.

            Regards,
            Sanjay Sharma
            I have not received my fastag even after one month .No use in calling their helpline number as not able to reach and even when I reached its of no use and I can reach the number only during odd hours and I reach the number early morning.Your Customer Id is[protected] and Wallet Id is [protected] . My mob number is [protected] .
            I have applied for fastag on Dec 3. While applying they said i will get in 7 working days. It's been almost 17 days, I didn't get any update regarding status of my application other than debiting my money and creating a wallet. My application reference number is HFR881555
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              a_vijaysrinivas
              Jan 8, 2020
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              Address: 560103

              Welcome mailer not received - could not get the wallet id. So, wallet id is mandatory to be entered to login to the fastag portal of hdfc. I have my rfid and vehicle no.

              My vehicle no is ka01ml4883. Rfid is[protected]. Pleas send my wallet id, to enable me to login and recharge my fastag.

              The fastag portal should make it mandatory to enter only 2 of the the 4 fields - with vehicle id and the rfid, one should be able to login. But they are making the wallet id as mandatory.

              Welcome mailer is not in spam as well - have checked my mailbox thoroughly.

              I need my wallet id as the solution.
              Feb 8, 2020
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Jan 08, 2020
              HDFC Bank Customer Care's response
              Dear Customer,

              Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

              -Anay
              HDFC Bank Customer Assistance
              Dear sir,
              I need urgent NOC please send me this email id [protected]@gmail.com nd cont no [protected]
              Hi Concern,

              I have clear all my dues, but still not received my NOC
              HDFC customer service is not responding for the below question asked. Their customer service is pathetic.

              Question- How to add car registration number to HDFC fastag account?

              The email is from :

              [protected]@gmail.com

              wrote on -16th December

              Thanks.
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                A
                Anshuta soni
                Jan 8, 2020
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                Hello,
                I would like to make a complaint regarding the annual debit card fee on my account, i m not happy about this charge i have tried couple of time to change my debit card and ask in my home branch to provide me a normal debit card without any charges, however i am getting charge everytime which i am not happy to pay and i am looking for a refund of rs 885 on my account...
                My name is anshuta soni

                Please see on attached picture date 26 dec.
                +1 photos
                HDFC Bank customer support has been notified about the posted complaint.
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                  H
                  Hardik1006
                  Jan 8, 2020
                  Resolved
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                  Resolved

                  I got call from the hdfc bank from delhi for job and paid refundable deposit of 1000rs. And later on they ask 21000rs for job and i ask for my money back and since 20 days have passed i have not received any money and they are not receiving our calls also. I want my money back. I am attaching proof of payment
                  +1 photos
                  Feb 13, 2020
                  Complaint marked as Resolved 
                  Verified Support
                  Jan 09, 2020
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  HDFC Bank doesn't charge applicants any recruitment fee for gaining employment / ask you to deposit any money for giving you job offers; authorize any third party (such as vendors, placement services, recruitment agencies, etc.) to make any employment offers to applicants / candidates and does not collect any fee / registration / recruitment charges etc for referring and placing applicants / candidates with them. If any such entity fraudulently representing HDFC Bank approaches you, please refrain from responding to them and do not pay any fee / charges / payment to them.

                  -Anay
                  HDFC Custoimer Assistance
                  I have received the Fastag Kit from HDFC Bank but am unable to register as the OTP is not received at my end.

                  Have tried innumerable times and also advised the local Branch manager. Awaiting resolution.

                  Please assist as I have to travel and need the fastag registration asap.
                  1. Though I have balance in my account, at toll plaza it showing as suspended.
                  2. I am not sure why RS 285 got detected from my fast tag account with description adjustment entry. Why and what is it?
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                    Address: North 24 Parganas, West Bengal, 700136

                    Applied fastag through online on 13th december. On 27th recieved the fastag envelope but there is no tag. Reported the complain on customer care on 28th december.

                    They din't take any action thereafter. After multiple time complaining now it shows i the site that they have re-dispatched through indiapost with tracking id rm[protected]in.

                    When contacted indiapost they told this consignment has not booked by the...
                    +2 photos
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                    S
                    Sagar Shevates
                    Jan 8, 2020
                    Resolved
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                    Address: 411041

                    I have applied for the fasttag from hdfc bank fastag portal. I have already paid all the charged but i didn't got any response from hdfc. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.
                    Feb 9, 2020
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 08, 2020
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                    -Anay
                    HDFC Bank Customer Assistance
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                      Hardik1006
                      Jan 8, 2020
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                      Resolved

                      Address: Surat, Gujarat

                      I got call from the hdfc bank from delhi for job and paid refundable deposit of 1000rs. And later on they ask 21000rs for job and i ask for my money back and since 20 days have passed i have not received any money and they are not receiving our calls also. I want my money back. I am attaching proof of payment. Please refund my money coz it was my hardwork money nd not ur theft money. Or else tell me other ways to resolve my complaint
                      +1 photos
                      Jan 8, 2020
                      Complaint marked as Resolved 
                      Not yet resolved they are telling false
                      HDFC Bank customer support has been notified about the posted complaint.
                      Jan 08, 2020
                      Updated by Hardik1006
                      Please don't tell lie and solve my complaint
                      Jan 08, 2020
                      Updated by Hardik1006
                      I want my money as soon as possible so try to solve quickly
                      Verified Support
                      Jan 08, 2020
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      HDFC Bank doesn't charge applicants any recruitment fee for gaining employment / ask you to deposit any money for giving you job offers; authorize any third party (such as vendors, placement services, recruitment agencies, etc.) to make any employment offers to applicants / candidates and does not collect any fee / registration / recruitment charges etc for referring and placing applicants / candidates with them. If any such entity fraudulently representing HDFC Bank approaches you, please refrain from responding to them and do not pay any fee / charges / payment to them.

                      -Anay
                      HDFC Bank Customer Assistance
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                        Gavvaji Abhilash
                        Jan 8, 2020
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                        Resolved

                        Address: Hyderabad, Telangana

                        Dear hdfc,

                        Im abhilash, i received a call from hdfc executive before 2 weeks and asked to apply for the credit card and he collected the documents and processed the documents and i got 2 to 3 calls ftom hdfc verification teams, my cibil score is high side and address verfication, company verfication are done and at positive side and i received a sms that your application is processed and can track the status in the link below. After few days i tried calling the executive and no one from the hdfc are responding and i verified the status through the link provided in the sms and came to know that the card application status is declined. I really tried to know the reason for the disapproval and none responded. As per the rbi guidelines one should know to the reason for the rejection as it will affect the cibil score of the person.

                        I felt really bad as i never contacted hdfc for credit card and themself came to me and said that they are offering card and now finally no response from the hdfc.

                        I request hdfc to resolve my issue at the earliest. The things happening are making me loose hope on hdfc. Let me see can hdfc bluit the trust again by resolving the issue.
                        Jan 9, 2020
                        Complaint marked as Resolved 
                        I suspect that the HDFC bank server is faulty as when i went to check the status of the credit card application with my mobile number and DOB it is showing that the application is declined and if i check it out with application number it is showing as in process.
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 10, 2020
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We wish to inform you that your application has been considered in line with the bank's internal credit policy and operating/credit processes. You may track your credit card application status in our Bank's website : www.hdfcbank.com under the below link.
                        https://bit.ly/39XGihu.

                        -Nadia
                        HDFC Bank Customer Assistance
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                          A
                          Awasthi AK
                          Jan 8, 2020
                          Resolved
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                          Resolved

                          Address: Sanjay Place, Agra, Agra, Uttar Pradesh

                          I recharged my fastag for rs 1000/ on 14/12/2019 through paytm upi money was deducted but fastag not recharged. Money went to netc. [protected]@hdfcbank.
                          I lodged complaint to paytm and bank account. Paytm says transaction was successful. Hdfc bank agra did not help. They say it was not their business.
                          The state bank (Account from which money was deducted) said that they were not in picture.
                          Paytm said they have complained to hdfc but so far thee is no response from hdfc.
                          Please retrieve money from netc. [protected]@hdfcbank and refund tomy account.
                          Feb 13, 2020
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 08, 2020
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          Please send an email at fastag.[protected]@insolutionsglobal.com with your concern for better assistance.

                          -Bejoy
                          HDFC Bank Customer Assistance
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                            A
                            Arun Nadesh Raveendran
                            Jan 8, 2020
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                            Hi,

                            I had applied for for fastag through hdfc bank appln. Ref number (Hfr359140) on 11, nov, 2019.
                            My fastag wallet is created and got customer id and wallet id. But the fastag is not delivered to me till today.
                            There was no communication from hdfc bank when they will dispatch fastag as well. There fastag customer care nubmber is never reacheable. It is always busy. They didn't provide any email contact for fastag support as well.
                            If i call the hdfc home branch, they say they don't deal with fastag. So i am forced to raise this compaint here. Expecting a faster resolution.

                            Regards,
                            Arun nadesh raveendran
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 08, 2020
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

                            -Manoj
                            HDFC Bank Customer Assistance
                            Jan 09, 2020
                            Updated by Arun Nadesh Raveendran
                            Sent an email to astag.[protected]@insolutionsglobal.com . No respone... you guys are pathetic
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                              Pardeep 84979
                              Jan 8, 2020
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                              Address: Chandigarh, Chandigarh, Punjab, 160009

                              I have applied fastag against my car HR70c5275 before 15th November 2019 and wallet id or customer id issued by the bank on 1 12 2019 but till date I have not received 8 1 2020 so please deactivate the fastag or otherwise reissue fastag and send the same my new address office executive Engineer project public health Division no 3 additional deluxe building5th floor sector 9d Chandigarh 160009 because courier service is not available on my residential address and my phone number [protected]
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 08, 2020
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              Please note your Fastag has been returned from dispatch with reason "Consignee not available".
                              We request you to write to us at escalations.[protected]@1pay.in or call on[protected] for any further assistance required with regards to your Fastag status.

                              -Nadia
                              HDFC Bank Customer Assistance
                              Jan 09, 2020
                              Updated by Pardeep 84979
                              Sir please send fastag my new address as already mentioned in my complaint
                              Jan 09, 2020
                              Updated by Pardeep 84979
                              Please Resend my fastag same my new addres office of executive engineer project public health Division no 3 additional deluxe building 5th floor sector 9d Chandigarh 160009 and details of courier co so that I collect personally thnx
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                                T
                                tgnishant
                                Jan 8, 2020
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                                I have a problem related of wrong deduction of money from my wallet.

                                Problem statement:

                                I traveled to my hometown on dec 14 / 15, 2019 and on dec 18, 2019 i have a sms stating that inr 450 is deducted. Whereas i had actually traveled a couple of days earlier.
                                Tried calling (Which sometimes connected and was told to email another company and then finally stating the amount will be reversed. Emailed multiple times to the suggested email from a company called insolutions global to no avail.

                                Customer id is:[protected]

                                Following email/ contacts not working :
                                1) fastag. [protected]@insolutionsglobal.com
                                [protected]

                                Please provide me solution as soon as possible, otherwise i will surrender my fastag because i cannot afford to pay two times for single transaction.
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 08, 2020
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                                -Anay
                                HDFC Bank Customer Assistance
                                Jan 08, 2020
                                Updated by tgnishant
                                hello Anay

                                Thank you for your email. I have resorted to this forum since I am not getting any help with sending emails to insolutionsglobal or calling the customer care.

                                Is there any escalation mechanism where I can get this addressed. I am rethinking my association with you overall if this issue doesnt get resolved.

                                Regards
                                Nishant
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                                  M
                                  Mohansai
                                  Jan 8, 2020
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                                  Hello sir, i got call from hdfc bank to activate oneassist plan yesterday. They said all about plan and i said no need now.
                                  But they said we activated plan already. And amount will auto deduct from your creditcard. Who are u deduct my money. This is criminal act from hdfc bank. I dont need this plan and i not agreed to it with customer excutive.
                                  Plz dont deduct money
                                  My mobile :-*175

                                  Plz dont deduct and dont do such crime activites on card
                                  HDFC Bank customer support has been notified about the posted complaint.
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                                    M
                                    Mohansai
                                    Jan 8, 2020
                                    Resolved
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                                    Resolved

                                    Hello sir, i got call from hdfc bank to activate oneassist plan yesterday. They said all about plan and i said no need now.
                                    But they said we activated plan already. And amount will auto deduct from your creditcard. Who are u deduct my money. This is criminal act from hdfc bank. I dont need this plan and i not agreed to it with customer excutive.
                                    Plz dont deduct money. Dont activate oneassist
                                    My mobile :-[protected]
                                    Cus id :[protected]

                                    Plz dont deduct and dont do such crime activites on card
                                    Jan 8, 2020
                                    Complaint marked as Resolved 
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                                    HDFC Bank customer support has been notified about the posted complaint.
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                                      V
                                      VIBHA MITAL
                                      Jan 8, 2020
                                      Resolved
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                                      Resolved

                                      Address: Gautam Buddh Nagar, Uttar Pradesh, 201304

                                      I received sms from hdfc bank on 15th december’2019 giving fastag customer id[protected] and wallet id - [protected]. The fastag was later dispatched by bluedart awb#[protected] and was returned undelivered on 03rd january’20, despite my request to deliver on an alternate date.

                                      Please arrange to resend the fastag. The hdfc fastag helpline no. [protected] is constantly coming busy.

                                      Vibha mital
                                      [protected]@hitmail.com
                                      Mobile [protected]
                                      Feb 9, 2020
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 08, 2020
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      For any further assistance, you may write to us at escalations.[protected]@1pay.in / fastag.[protected]@insolutionsglobal.com or call on[protected] or 1033.

                                      -Nadia
                                      HDFC Bank Customer Assistance
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