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HDFC Bank Complaints & Reviews

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Updated: Apr 15, 2026

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I performed the imps transaction of amount inr 22, 000, from my hdfc savings account to other bank account via netbanking.

I received transaction timed-out message on my register mobile, however the amount was deducted from my account and was not delivered to other end.

Message is as below :

Update: your fund transfer for has got timeout due to beneficiary bank end. Please contact beneficiary to check the status.

Bank sbi
Beneficiary account no : [protected]
Transaction reff :[protected]

Please check and refund the amount.

Feb 18, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Jan 13, 2020

Updated by arindamjuly28 I have checked with the beneficiary account person and asked for statement of the bank. Please find the attachment for statement on 13 Jan 2020.

Verified Support

Jan 14, 2020

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Request you to write us using below URL http://bit.ly/2lDvZLk with your account number, date & amount of transaction, beneficiary account statement and the reference id TT[protected]. A bank representative shall contact you as soon as we receive this information,

We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum.

-Zubin
HDFC Bank Customer Assistance

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Address: Satara, Maharashtra, 415011

I have not submitted require kyc document but however my amount has been debited then i requested for refund & i have been receiving mail form [protected]@hdfclife.com since last one month that your refund has been done successfully. But till my amount has not refunded i personally sent my bank credit card statement. I have taken several follows for the same but still issue is open

Feb 16, 2020

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2020

HDFC Life Customer Care's response Hi, kindly inform the customer to address any unresolved concern of policyholder kindly inform the policyholder to write to us at [protected]@hdfclife.com from registered email id.

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I applied for the fast tag on 12 dec. I have still not received it.

My mobile no is [protected]
My application number is hfr01058696

I am really facing lot of trouble due to not receiving fast tag from your side. This has been bad service from your side.

I tried to call your toll free number but no one is receiving it.

Please let me know when i'll receive fast tag.

Regards,
Amol
Regards,
Amol

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2020

HDFC Bank Customer Care's response Dear Customer,

For any further assistance, you may write to us @ escalations.[protected]@1pay.in / fastag.[protected]@insolutionsglobal.com or call on[protected] or 1033.

-Zubin
HDFC Bank Customer Assistance

Jan 14, 2020

Updated by catch2amol I can see your reply as send email to escalations.[protected]@1pay.in / fastag.[protected]@insolutionsglobal.com

What is [protected] in above email id?

Amol

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S

Somil Raj

Jan 13, 2020

Employee of hdfc bank mr. Chandra prakash Singh at teller counter uses abusive words when interacting with customers and also misbehaves with senior citizens in unnao district branch. So, I would like you to take strict actions towards him.

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Address: Gurgaon, Haryana

Team, my credit card got expired last year only on the month of march after that am roaming here and there but there is a no response from your end regarding credit card renewal.
If you dont wish to send me a new card then close my card. Fed up with your services #worstservice
You want to know more call me on [protected] as i cant share my bank info here.

Feb 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2020

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed and request you to contact our Phone Banking officers at any of our Phone Banking numbers mentioned in the following URL http://bit.ly/2p0Xe4j.

-Nadia
HDFC Bank Customer Assistance

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A

Anusha Kabbur

Jan 13, 2020

As i had used phone pay for my online purchase the app is showing transaction failed but in my bank statement amount is deducted what can i do

S

Saskii

Jan 13, 2020

I had applied new pan id on 20 th December but still now am not getting any information kindly refund my money so I can do it in my
Self in my native . No need your help for creating pan kindly refund my money as soon as possible

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Address: c104 necklace pride apartments kovadiguda, Hyderabad, Andhra Pradesh, 500080

I have requested to close my credit card after all the payment was done. One of the customer service agents from hdfc bank had put my card on temporarily blocking. I have received that email on dec 30 2019. As of today jan 13 2020, i was charged rs.10, 000.
Previous complaint number - hbl=[protected]
Query reference number - [protected].
This action has been taken after trying to reach hdfc customer service team again and again.
I would like to know immediate actions that should be taken in this regard.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2020

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed and you may look forward to receiving a response to your e-mail id in 3 working days. The reference number for this interaction is[protected]. We request you to bear with us in the interim.

-Nadia
HDFC Bank Customer Assistance

Jan 21, 2020

Updated by j vrao Nadia,

I was expecting a reply as mentioned in your response. Its been over a week I did not get any response from your side instead I got a bill to pay on that card. Please, look in to this matter as soon as possible. I am not going to pay any extra amount for which I am not responsible/used. Please escalate this issue.

Thanks,
JV Rao

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Address: Mumbai City, Maharashtra, 400010

N 15 dec 2019 i applied for hdfc fastag. Rs.500 got deducted from my account, then i received a message that transaction has failed.
No one is picking the call on customer care number and the bank fastag team is not responding to mails.
Kindly help on an urgent basis and refund the amount.

Application no: hfr01130920.
Car no: mh46 au 0026
Mob no: [protected]
Transaction ref no:[protected]

Please find the screenshot for the same.

HDFC Bank customer support has been notified about the posted complaint.

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Hdfc customer care for fastag not working no other ways to reach them other than the posted 1-800-xxxxx number and that goes to waiting all the time. My fastag was detected wrongly for payment i made with cash. The attendent at the toll said that the tag is not working and i have paid it by cash i have the receipt for the same. While when i reached home to my suprise there is money detected as well from the tag. Please refund the money. I have the receipts if you like

HDFC Bank customer support has been notified about the posted complaint.

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Address: Nashik, Maharashtra

Hello
On last thursday i was charged for adjustment entry charges while traveling on my fastag without even going nearby any toll plaza

My account was charged for rupees 35 and a message displayed you have been charged for adjustment entry for rs 35. I mean is this a new type of loot hdfc has started!!

My costumer i'd :[protected]

Dr rohan govind vaikar
Nashik.

HDFC Bank customer support has been notified about the posted complaint.

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Address: Gali No.4, Durgapuri Ext. Shahdara, Delhi, House No. 214, Nand Nagri, New Delhi, Delhi, 110093

I have taken a hdfc fastag in aug'19 directly from my car dealer. Yesterday we travelled from delhi to pathankot and my fastag was having low balance which i was not aware because i didn't get a mail for my wallet id and customer id due to which i couldn't recharge my wallet. Today after so many efforts i got my details from my car dealers and recharged my wallet with 500. But now the toll guys are saying that my fastag has been blacklisted. How come without notifications it has been blacklisted. Now i m trying on customer care and there is no response on it. I have checked online and it's clearly mentioned that after recharge account will automatically comes in active list. So can you please let me know why it's not done on my account. Kindly resolve issue.

Feb 12, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Jan 12, 2020

Updated by Meenuverma Another addition the representative has uploaded incorrect email id in my account thats y I don't get mails related to my fastag account.

Verified Support

Jan 12, 2020

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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M

Malli kharjun

Jan 13, 2020

My Tag was blacklisted from past 7 days continuously calling to your customer care number they said it will activate within 24 hours i call back them after 24hrs they said 24hrs this is continuously happen from past 7 days but no response from them the wrost bank that i will never seen

G

Gaddam Maneesha

from Erode, Tamil Nadu

Jan 13, 2020

I have sufficient balance in my account but amount not deducted today.I dont know the reason.

V

vigneshsn

Jan 13, 2020

I Did Not Receive Customer ID and Wallet ID of my fast Tag which was registered with mobile no [protected]

M

Mihir Khakharia

Jan 13, 2020

Hdfc fast tag application given on[protected]...but still not received

N

Nandish Urs

Jan 13, 2020

I have applied for the Fastag through Online and 500rs is also deducted and its been a month and no reply or no update from the Bank about the Fastag.
My refernece number is HFR938952. This is so Disappointing since I am a customer from 2+ years and this is how the HDFC Bank treat us.

K

Karthikeyan Tc

Jan 13, 2020

Hi My Reference number is HFR627743 i have applied fastag on 27th Nov 2019, till now i have not received the fastag sticker, i tried calling cust care several times but there was no response, kindly take the responsibility and send it by tomorrow

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Address: C2, sector 7, noida, Gautam Buddh Nagar, Uttar Pradesh, 201301

Hello sir,

This is in reference no. 3754481 to the transaction made in my account under the header of depository charges; without any intimidation by the hdfc bank.

Kindly be informed that an amount of rs 885.00/- was deducted from my savings/salary account on 10th jan 2020 under the name of depository charges dec-2019

Initially when i did not have demat account they forced us to create one without...

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Address: Bangalore, KOREMANGLA, 560029

I recently opened salary account in HDFC they are continuously deducting amb charges with any notification, my account number [protected]. Please help me out

Feb 14, 2020

Complaint marked as Resolved

Verified Support

Jan 14, 2020

HDFC Bank Customer Care's response Dear Customer,

The special facilities offered on the Salary Account is pursuant to the arrangement between the employer/company and the Bank. These benefits are extended by virtue of your employment in the organization, on whose request the account is opened with the bank and subject to regular salary credit.
In the event of no salary credits in the Salary Account for any continuous three months, the Bank reserves the right to change the status of Salary Account to Savings Regular Account without any intimation to the account holder/me and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account shall apply to this account from the date of change of status. The Terms & Conditions and features applicable to Savings Regular Account are published on the website of the Bank.

Please visit:

http://bit.ly/2MSRouv (For Terms & Conditions)
http://bit.ly/33mmcKn (On charges applicable for the Regular Savings Account).

-Zubin
HDFC Bank Customer Assistance

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Address: 411019

Referance to my hdfc fastag application number : hfr948504 not yet received, could not contact bank on this subject, the given customer care number[protected] is useless nobody to answer on this number.
Don't know where to get the status on the subject?
Its more than a month now, i am not getting any contact from hdfc bank to get the solution where i have spent my money.

Feb 12, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2020

HDFC Bank Customer Care's response Dear Customer,

We like to confirm that TAG was dispatched to your communication address & the same is received by "ASHISH" on 28 December 2019. For any further assistance please feel free to email us at fastag.[protected]@insolutionsglobal.com or call us at[protected]Toll-Free).

-Preethi
HDFC Bank Customer Assistance

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Address: D2/404 PARSVNATH EXOTICA, SECTOR 53 GOLF COURSE ROAD GUR, 122002

There is no email id to complain regarding fastag. This is a scam by hdfc to rip customers of their money and earn intrest for free.. The fast tag has been paid for on 3 dec 2019 and till date 12 jan hdfc has not bothered to have it delivered. There are s no penalty on hdfc deficiency of service. I dont think even consumer complaints forum is interested in taking forward complaints for whatwever reason

Feb 12, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2020

HDFC Bank Customer Care's response Dear Customer,

Please send an email at fastag.[protected]@insolutionsglobal.com with your concern for better assistance.

-Bejoy
HDFC Bank Customer Assistance

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Hi

I am unable to change my password as I do not receive OTP from HDFC netbanking. I am getting all other sms from everyone even from HDFC but only OTP is not received. Please resolve this issue. An early help will be appreciated.

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I had purchased hdfc fastag which is now not working.

I had requested for re-issue of new fastag via your fastag helpline no. On 21 dec 2019.

I was supposed to get the fastag within 10 days as per helpline person, but till date

I have not received it.

The details of my fastag and transaction details is given below:-

Name - jitendra prasad

Vehicle no. Jh24e 9052

Customer id[protected]

Wallet id - [protected]

Fastag no.[protected]

Amount paid for re-issue of fastag - rs 100/-

Tran id[protected]

Paid to hdfc bank a/c no. [protected]

Ifsc code - hdfc0000501

Date : 21 dec 2019

Kindly look into the matter.

Thanking you

Jitendra prasad

Mob - [protected]

Jan 20, 2020

Complaint marked as Resolved

They have taken no step

HDFC Bank customer support has been notified about the posted complaint.

Jan 20, 2020

Updated by Licjittu Till date there is no action on my complaint

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Address: 400 071

I have applied for hdfc fastag online on 03/12/2019 & made payment of inr.500. I have also uploaded the necessary supporting documents of aadhaar and vehicle registration certificate.
After that i received customer id & wallet id on 06/12/2019 through sms. And even my wallet was recharged for inr.300 (Reference number for the transaction is[protected]. But still i haven't received fast tag sticker till today 11.01.2020.
Today i have received sms that"your hdfc bank fast tag for vehical number mhxxxxxx948 has been replaced.
Your hdfc fast tag has been activated successfully."
What does it means?
Why my fast tag not been sent to me till today.?
I am very much disappointed, i feel that i should have applied for same from another bank.

Feb 12, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2020

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Pls deactivate my fastag because I will pay extra on some toll plazas compared from nhai iussd fastag and they will debit to my wallet a adjustment charge's 120/- that's I don't know how's adjustment so I will serrender my fastag and pls refund my security and my fastag balence. Hdfc tag are not speedly read on toll tax its frequacy don't fastly match and both barrier not up fast and also long quo so I not satisfied to there.

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Address: Kalkaji, New Delhi, Delhi, 110019

Bank account no. [protected]

I ordered a cheque book on monday, january 6, 2020. It was supposed to be delivered to me by friday, january 10 at the latest. However, i still have not received it. When i approached the delivery agency, they straight up said that they will not be able to deliver it. This is absolutely unacceptable service on behalf of hdfc and the mailing agency. I am in urgent need of a cheque book to make a payment, and iâ€™m stuck because of this gross incompetence. This is not how you deal with your customers. I strongly urge you to resolve this asap, and also to change your delivery agency. Extremely disappointed and very troubled. Shame.

Feb 21, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2020

HDFC Bank Customer Care's response Dear Customer,

We understand that our Branch Official has contacted you to address your queries and concerns. Please feel free to speak to Mr. Hemant Saksena on [protected] for any further clarification or assistance.

-Nadia
HDFC Bank Customer Assistance

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Address: Court road gokak, Belgaum, Karnataka

For what reason its deducted from account and I need my money back to my account i[censored] not refund my money then I am not happy with ur bank I will go to other bank

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Hi,
The delivery executive of blue dart could not deliver the credit card because the delivery address was wrong. After that, i have gone to the nearest branch of hdfc bank and have taken a form where a new address could be filled up. I have filled the form, signed it and then submitted it to the bank.

It has been more than 7 days and still, i did not get my card. Even i don't know whether my changed address form has...

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