HDFC Bank Complaints & Reviews

Address: Ahmedabad, Gujarat

Website: v1.hdfcbank.com/htdocs/common/fastag/index.html

I have registered for Fastag online through the HDFC website on 15th November. Though it's not 7 days yet, however, I never received any confirmation email from them. My Fastag application reference number is HFR383040. I tried to call on the customer care number never got connected. How do I know the status of my application and what about the 500/- I have paid? I have been a loyal customer of HDFC for quite a long but this is really disappointing.

HDFC Bank customer support has been notified about the posted complaint.

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Address: Bangalore, Karnataka, 560098

Hi,

This is regarding the fastag application, i had applied online last Monday and there is not even a single update i received so far. My reference no is HFR353984, i did not get any email nor i am able to reach out to customer care executive. This is very pathetic and worst service, seems like you are trying to loot the money from the customers.How long do you need to respond, why can't provide an update when you get the payment done.

Regards,
Srikantan S

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced your application is received at our end and you will receive the Tag within 7-10 working days. For any further assistance, you may write to us @ fastag.[protected]@1pay.in
Note:- Dispatch details of the TAG will be shared with you through SMS

-Zubin
HDFC Bank Customer Assistance

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Address: Shesha Shyla 1st Cross Rd, Vinayak Nagar, Konena Agrahara, Murgesh Pallya, Bengaluru, Karnataka, Bangalore, Karnataka, 560017

Hi, i have been a faithful customer of hdfc till so long, but for long amount of time i am not using it because my new salary account is changed to another account, for quite a long my account balance was around less than 50, to my surprise i found out that my account balance has reduced to negative with -2138, this is nothing but a mordern day burglary going on. This is not the right way to treat your customers, i cannot close my account as my base branch is quite far from the place i am living. Please help me in waiving off the entire money and closing my account asap

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2019

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

-Nadia
HDFC Bank Customer Assistance

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Address: North Goa, Goa, 403509

Guy from hdfc branch candolim had came to visit at our office and we have provided with all the details along with cheque. Currently no one is picking a call or bother to tell the status of our saving account. We have submitted all the details on 31st october 2019. Everyday when had call we are been told you will get your thing by tomorrow. This is really a bad service from hdfc bank.

Dec 19, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the account application no and complete concern. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance

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Address: CHAMPUA,KENDUJHAR ODISH-758041, Kendujhar, Odisha, 758041

I made transaction on[protected] a payment of INR 12000.00 HDFC bank account via UPI to MOIKWIK wallet but it gave some error after successful payment. Amount deducted from my account, but still wallet shows Rs 0. I have tried getting in touch with the customer care of HDFC . Customer asked be processed within Three Working days but Five working days left no respond.They have just given me Ref NO: [protected]. Kindly look into the matter and resolve it.

Thanks for reguard
Maddahur Rahman
Mob:-[protected]

HDFC Bank customer support has been notified about the posted complaint.

Dec 25, 2019

Updated by Gourab Saml Dear Sir,

please do something for my amount and Credit to back in my account.Please required my complaints.

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I have applied for hdfc fastag on 11/11/2019. There has been lack of communication. My application number is: hfr358456.

Unfortunately, there is no active communication channel to reach out for application status. Toll free number given ending with 1243 seems not working. Even after being dialed for 5 minutes no response, only music keeps on running.

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2019

HDFC Bank Customer Care's response Dear Customer,

Please note that your fast tag has been dispatched to you mailing address on 19/11/2019 vide Speed post, Tracking Id. RM[protected]IN.

-Nadia
HDFC Bank Customer Assistance

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Address: Hadfc, 380063

Please i request you that you tell your agency for How to talk with customer. If agency had no knowledge for that so why give him work.
I ready to pay my loan but your Agency employee when come at my home without a remove a sues. And talk very cloudly. Now he tell me go for personal. I can case file against bank and case in Grahak Surksha. I hve all the recording and video. Bank employee is rudly talk and misbehavior.

HDFC Bank customer support has been notified about the posted complaint.

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Address: 437/1 Opposite Samta Satsangshala, Kabirpur SONEPAT., 131001

Website: hdfc fastag

Dear sir,
I have applied for fastag on 9th Nov by paying Rs/-500.
I got confirmation email with application pdf on the same day.
But after that no communication and when I tried to call the customer care number, it is always busy and never got a chance to check the status of my fastag.
I am holding HDFC salary account for more that 10 years and this kind of service is really not acceptable from HDFC...

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I requested for HDFC Fast tag and got message stating that:
"Your Fastag application reference number HFR394497
The Fastag Application PDF is sent to your registered email ID.
Our representative will get in touch with you soon.
You will receive your Fastag in the next 7 working days. Contact [protected] for queries."

No email received, contact number mentioned, either goes non-responsive or busy.
I also sent an email to: hdfc.[protected]@sahaj.co.in, which is also un-acknowledged.
Looking at this forum, this seems normal behavior from HDFC fast-tag team, as there are plethora of complaints of same nature.

If this is how it is to happen, I would appreciate if refund is issued, so that I can purchase fast-tag from different vendor.

Dec 26, 2019

Complaint marked as Resolved

I did not get any email or acknowledgements to my email, however after each email I saw action being taken on highlighted concern. Issue is resolved now. Thank you

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P

pradneel

from Bengaluru, Karnataka

Dec 26, 2019

For HDFC fasttag complaints

If you are not satisfied with the resolution, you may write to our Grievance Redressal Officer Ms. Punam Umesh Naik at HDFC Bank Ltd., 2nd Floor, Zenith House, Mahalaxmi, Mumbai 400034 or E-mail at grievance.[protected]@hdfcbank.com

Alternatively, you can call our grievance cell at Toll Free:[protected].

Please escalate to grievance.[protected]@hdfcbank.com or login to HDFC bank Grievance link .
Post your concern, they will take couple of days will address your concern.

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Address: 411038

I had Ordered Laptop costing 54, 990 on 17th August from Amazon through my HDFC debit card. It's been more than 90 days, i haven't recieved any cashback. And there was 10% cashback from ordering through HDFC debit cards during my purchase. I tried contacting customer care but it did not get resolved. So hoping this could solve my problem
Ref. No. QF[protected]

Nov 28, 2019

Complaint marked as Resolved

Cashback Received

HDFC Bank customer support has been notified about the posted complaint.

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Address: Periyakulam road, Theni, Tamil Nadu, 625531

My name is Ragavan P. and i have ordered a mobile in amazon on 04/10/2019 of amount 11, 458.37 for a monthly EMI of 1999.83 and i returned it on 7/10/2019 due to some issues.And amazon initiated the refund on 10/10/2019 with reference id[protected] and asked me to file a charge dispute but when i contacted the bank they are telling it is not possible and i had also paid the first month due of 1999.83 without no reason still they are not cancelling the EMI and returning the money so please help me my account no. Is [protected] and loan no. Is 6346

HDFC Bank customer support has been notified about the posted complaint.

Nov 19, 2019

Updated by friends ss The above mentioned emi is a debit card emi and not credit card

Nov 19, 2019

Updated by friends ss The above mentioned emi is a debit card emi and not credit card

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F

friends ss

from Mumbai, Maharashtra

Nov 19, 2019

I got a call from a person saying that he is calling from consumercomplaints and he is asking for my debit card no. And saying that he will credit the money into my account ohh god such a fraud why is this happening

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Address: Pune, Maharashtra, 411027

Hi,
I have applied for fastag on 11th nov by paying rs/-500.
I got confirmation email with application pdf on the same day.
But after that no communication and when i tried to call the customer care number, it is always busy and never got a chance to check the status of my fastag.
I called the pos person (Mention id hdfc page) and he said he is no more involved in hdfc fastag service.

I am holding hdfc salary account for more that 10 years and this kind of service is really not acceptable from hdfc.

Nov 28, 2019

Complaint marked as Resolved

Received fastag

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 20, 2019

Verified Support

Dear Customer,

We have dispatched the Fastag through India post on 19.11.19. You may look forward to receiving the same shortly. Kindly contact Fastag Helpline at[protected] in case of further clarification or assistance.

-Nadia
HDFC Bank Customer Assistance

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Kuntalnag's [Complaint's author] reply, Nov 21, 2019

Hi,
Do you have any courier ref number for tracking as I did not get any sms regarding that ?
Also, the HDFC fastag helpline number 18001201243 is always busy. Is there alternate number or else what is the meaning of keeping a number which is never reachable ?

B

Baroda metropolitan

from Ahmedabad, Gujarat

Nov 30, 2019

I had applied for Fastag through HDFC bank, and the reference number is HFR565378 on November 26, 2019.
But no any SMS or message received till now.

Kindly update when we can receive the Fastag.

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Address: Surat, Gujarat, 395010

I purchased fastag via my HDFC debit card on 8th Nov.'19, but I still can not get my fastag and HDFC Helpline Number is showing always busy or not working, I can not understand from where can I get my Fastag. Its totally Irritating service. I called my HDFC helpline number but they told me to call HDFC fastag Helpline number ...I often called ob that number but that number is not reachable or off or busy or not replying ...I called to fastag company helpline number too but they told me to complain on hDFC helpline number...in short no any helpline number replying me and answer me though I already done my payment for fastag...

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Address: Sonipat, Haryana, 131001

Sir,

I applied for fastag on 16.11.2019 at their website. I have only application reference number hfr387363, where it is mentioned that pdf application will be sent to your registered mail id and representative will contact me. I have already made payment of rs. 500/-.

But till know no pdf application is sent on my mail neither any representative contact me.

Please send application in pdf, arrange representative call and arrange my fastag card at earliest.

Sanjiv kumar

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 20, 2019

Verified Support

Dear Customer,

We regret any inconvenience you may have faced your application is received at our end & you will receive the Tag with is 7-10 working days for date of application. For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com
Note:- dispatch details of the TAG will be shared with you through SMS

-Nadia
HDFC Bank Customer Assistance

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Applied for fastag with hdfc bank on 8th november, 2019. I got a reference number hfr343990. Along with a message that the application pdf has been sent on my email id. Unfortunately i have not received any application pdf. I am trying to call the toll free number provided fastag applications since last 3 - 4 days but no one is answering or the number is continuously busy. I have my saving account with hdfc for last 5 years and this is first time i am facing such horrible service.

HDFC Bank customer support has been notified about the posted complaint.

Nov 21, 2019

Updated by samy2505 Kindly let me know the status of my Fastag application. Application reference number is hfr343990

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Applied for fastag with hdfc bank on 9th november, 2019. I got a reference number hfr348879. It says that a email will be sent as a acknowledgement. I have not received any mail. I tried calling the toll free number provided but number is not active. Only number that is working is the emergency road side assistant. They say they can't connect to the customer care. Why publish a customer care number if it's not ready? There is no means of communication. No email id. No customer care number. Hdfc customer since 2016. Never expected this kind of pathetic service.

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Address: Bangalore, Karnataka, 560100

I applied for HDFC fastag on Nov 2019 1st week. I got the message stating the account is created and this is the wallet and customer Id. But I haven't received the fastag sticker (RFID). I'm trying to reach them but no proper customer care numbers available. It's really frustrating. No proper emails and contact numbers.

HDFC Bank customer support has been notified about the posted complaint.

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Address: Pune, Maharashtra

Applied for hdfc fastag through online mode on 9th november 2019. Amount 500 also paid online. Reference number generated is hfr345794 on 9th november 2019. Also it shsows that the representative will contact and application pdf is sent on registered emailid. But till date no application pdf received on email as well as no communication on hdfc fastag has been received. Toll free complaint number always shows busy.
Please refund teh amount.
Ravi sharma

Aug 9, 2021

Complaint marked as Resolved

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 20, 2019

Verified Support

Dear Customer,

We have issued and dispatched the FASTag via speed post vide ref id RM[protected]IN on November 18, 2019. You will receive the tag in 7-10 working days.

-Nadia
HDFC Bank Customer Assistance

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 20, 2019

Verified Support

Dear Customer,

Kindly note that your tag has been dispatched to your mailing address on November 19, 2019, vide Speed Post Reference Number: RM[protected]IN.

-Nadia
HDFC Bank Customer Assistance

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Hi,

I am given with hdfc priority pass exclusively for domestic and international lounge usage. I used in chennai airport lounge in the month of august using my priority pass card.

Now after three months hdfc bank has charged me for using the lounge.

16/11/2019 pploungefee 10082019 chennai 1+0 1970.19 dr

Request to take necessary action.

Dec 19, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2019

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the last four digits of your Credit Card No., along with the registered mobile number & email ID with the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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Address: Hyderabad, Andhra Pradesh

Hdfc bank employees contacted me for fastag. I've followed their instructions and brought a fastag. My reference number for fastag application hfr299675. I've paid 600/- online payment and documentation were submitted 26th oct and it has been over 25 days. I've not received my fastag.

I have tried reaching out to the customer care number and dropped an email many times. Haven't received any response.

I request bank authorities to work on this issue at earliest and live up to there promises of delivering the product on time.

Nov 20, 2019

Complaint marked as Resolved

I've received my Fastag through Indian Speed Post. Thanks for resolving my Issue.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Please note that your Tag has been dispatched to your mailing address on 1.11.19 vide Blue Dart AWB Number: [protected] however same was returned undelivered. Kindly re-confirm your correct and complete mailing address by emailing our Fastag Team at fastag.[protected]@insolutionsglobal.com

-Nadia
HDFC Bank Customer Assistance

Nov 20, 2019

Updated by Prashanth Poddishetty I would like to thanks to the concerned department for resolving my issue. I've Received my FastTag via Indian Post yesterday. Thanks

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