HDFC Bank Complaints & Reviews

Address: 437/1 Opposite Samta Satsangshala, Kabirpur SONEPAT., 131001

Website: hdfc fastag

Dear sir,
I have applied for fastag on 9th Nov by paying Rs/-500.
I got confirmation email with application pdf on the same day.
But after that no communication and when I tried to call the customer care number, it is always busy and never got a chance to check the status of my fastag.
I am holding HDFC salary account for more that 10 years and this kind of service is really not acceptable from HDFC...

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I requested for HDFC Fast tag and got message stating that:
"Your Fastag application reference number HFR394497
The Fastag Application PDF is sent to your registered email ID.
Our representative will get in touch with you soon.
You will receive your Fastag in the next 7 working days. Contact [protected] for queries."

No email received, contact number mentioned, either goes non-responsive or busy.
I also sent an email to: hdfc.[protected]@sahaj.co.in, which is also un-acknowledged.
Looking at this forum, this seems normal behavior from HDFC fast-tag team, as there are plethora of complaints of same nature.

If this is how it is to happen, I would appreciate if refund is issued, so that I can purchase fast-tag from different vendor.

Dec 26, 2019

Complaint marked as Resolved

I did not get any email or acknowledgements to my email, however after each email I saw action being taken on highlighted concern. Issue is resolved now. Thank you

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P

pradneel

from Bengaluru, Karnataka

Dec 26, 2019

For HDFC fasttag complaints

If you are not satisfied with the resolution, you may write to our Grievance Redressal Officer Ms. Punam Umesh Naik at HDFC Bank Ltd., 2nd Floor, Zenith House, Mahalaxmi, Mumbai 400034 or E-mail at grievance.[protected]@hdfcbank.com

Alternatively, you can call our grievance cell at Toll Free:[protected].

Please escalate to grievance.[protected]@hdfcbank.com or login to HDFC bank Grievance link .
Post your concern, they will take couple of days will address your concern.

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Address: 411038

I had Ordered Laptop costing 54, 990 on 17th August from Amazon through my HDFC debit card. It's been more than 90 days, i haven't recieved any cashback. And there was 10% cashback from ordering through HDFC debit cards during my purchase. I tried contacting customer care but it did not get resolved. So hoping this could solve my problem
Ref. No. QF[protected]

Nov 28, 2019

Complaint marked as Resolved

Cashback Received

HDFC Bank customer support has been notified about the posted complaint.

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Address: Periyakulam road, Theni, Tamil Nadu, 625531

My name is Ragavan P. and i have ordered a mobile in amazon on 04/10/2019 of amount 11, 458.37 for a monthly EMI of 1999.83 and i returned it on 7/10/2019 due to some issues.And amazon initiated the refund on 10/10/2019 with reference id[protected] and asked me to file a charge dispute but when i contacted the bank they are telling it is not possible and i had also paid the first month due of 1999.83 without no reason still they are not cancelling the EMI and returning the money so please help me my account no. Is [protected] and loan no. Is 6346

HDFC Bank customer support has been notified about the posted complaint.

Nov 19, 2019

Updated by friends ss The above mentioned emi is a debit card emi and not credit card

Nov 19, 2019

Updated by friends ss The above mentioned emi is a debit card emi and not credit card

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F

friends ss

from Mumbai, Maharashtra

Nov 19, 2019

I got a call from a person saying that he is calling from consumercomplaints and he is asking for my debit card no. And saying that he will credit the money into my account ohh god such a fraud why is this happening

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Address: Pune, Maharashtra, 411027

Hi,
I have applied for fastag on 11th nov by paying rs/-500.
I got confirmation email with application pdf on the same day.
But after that no communication and when i tried to call the customer care number, it is always busy and never got a chance to check the status of my fastag.
I called the pos person (Mention id hdfc page) and he said he is no more involved in hdfc fastag service.

I am holding hdfc salary account for more that 10 years and this kind of service is really not acceptable from hdfc.

Nov 28, 2019

Complaint marked as Resolved

Received fastag

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 20, 2019

Verified Support

Dear Customer,

We have dispatched the Fastag through India post on 19.11.19. You may look forward to receiving the same shortly. Kindly contact Fastag Helpline at[protected] in case of further clarification or assistance.

-Nadia
HDFC Bank Customer Assistance

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Kuntalnag's [Complaint's author] reply, Nov 21, 2019

Hi,
Do you have any courier ref number for tracking as I did not get any sms regarding that ?
Also, the HDFC fastag helpline number 18001201243 is always busy. Is there alternate number or else what is the meaning of keeping a number which is never reachable ?

B

Baroda metropolitan

from Ahmedabad, Gujarat

Nov 30, 2019

I had applied for Fastag through HDFC bank, and the reference number is HFR565378 on November 26, 2019.
But no any SMS or message received till now.

Kindly update when we can receive the Fastag.

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Address: Surat, Gujarat, 395010

I purchased fastag via my HDFC debit card on 8th Nov.'19, but I still can not get my fastag and HDFC Helpline Number is showing always busy or not working, I can not understand from where can I get my Fastag. Its totally Irritating service. I called my HDFC helpline number but they told me to call HDFC fastag Helpline number ...I often called ob that number but that number is not reachable or off or busy or not replying ...I called to fastag company helpline number too but they told me to complain on hDFC helpline number...in short no any helpline number replying me and answer me though I already done my payment for fastag...

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Address: Sonipat, Haryana, 131001

Sir,

I applied for fastag on 16.11.2019 at their website. I have only application reference number hfr387363, where it is mentioned that pdf application will be sent to your registered mail id and representative will contact me. I have already made payment of rs. 500/-.

But till know no pdf application is sent on my mail neither any representative contact me.

Please send application in pdf, arrange representative call and arrange my fastag card at earliest.

Sanjiv kumar

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 20, 2019

Verified Support

Dear Customer,

We regret any inconvenience you may have faced your application is received at our end & you will receive the Tag with is 7-10 working days for date of application. For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com
Note:- dispatch details of the TAG will be shared with you through SMS

-Nadia
HDFC Bank Customer Assistance

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Applied for fastag with hdfc bank on 8th november, 2019. I got a reference number hfr343990. Along with a message that the application pdf has been sent on my email id. Unfortunately i have not received any application pdf. I am trying to call the toll free number provided fastag applications since last 3 - 4 days but no one is answering or the number is continuously busy. I have my saving account with hdfc for last 5 years and this is first time i am facing such horrible service.

HDFC Bank customer support has been notified about the posted complaint.

Nov 21, 2019

Updated by samy2505 Kindly let me know the status of my Fastag application. Application reference number is hfr343990

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Applied for fastag with hdfc bank on 9th november, 2019. I got a reference number hfr348879. It says that a email will be sent as a acknowledgement. I have not received any mail. I tried calling the toll free number provided but number is not active. Only number that is working is the emergency road side assistant. They say they can't connect to the customer care. Why publish a customer care number if it's not ready? There is no means of communication. No email id. No customer care number. Hdfc customer since 2016. Never expected this kind of pathetic service.

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Address: Bangalore, Karnataka, 560100

I applied for HDFC fastag on Nov 2019 1st week. I got the message stating the account is created and this is the wallet and customer Id. But I haven't received the fastag sticker (RFID). I'm trying to reach them but no proper customer care numbers available. It's really frustrating. No proper emails and contact numbers.

HDFC Bank customer support has been notified about the posted complaint.

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Address: Pune, Maharashtra

Applied for hdfc fastag through online mode on 9th november 2019. Amount 500 also paid online. Reference number generated is hfr345794 on 9th november 2019. Also it shsows that the representative will contact and application pdf is sent on registered emailid. But till date no application pdf received on email as well as no communication on hdfc fastag has been received. Toll free complaint number always shows busy.
Please refund teh amount.
Ravi sharma

Aug 9, 2021

Complaint marked as Resolved

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 20, 2019

Verified Support

Dear Customer,

We have issued and dispatched the FASTag via speed post vide ref id RM[protected]IN on November 18, 2019. You will receive the tag in 7-10 working days.

-Nadia
HDFC Bank Customer Assistance

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 20, 2019

Verified Support

Dear Customer,

Kindly note that your tag has been dispatched to your mailing address on November 19, 2019, vide Speed Post Reference Number: RM[protected]IN.

-Nadia
HDFC Bank Customer Assistance

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Hi,

I am given with hdfc priority pass exclusively for domestic and international lounge usage. I used in chennai airport lounge in the month of august using my priority pass card.

Now after three months hdfc bank has charged me for using the lounge.

16/11/2019 pploungefee 10082019 chennai 1+0 1970.19 dr

Request to take necessary action.

Dec 19, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2019

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the last four digits of your Credit Card No., along with the registered mobile number & email ID with the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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Address: Hyderabad, Andhra Pradesh

Hdfc bank employees contacted me for fastag. I've followed their instructions and brought a fastag. My reference number for fastag application hfr299675. I've paid 600/- online payment and documentation were submitted 26th oct and it has been over 25 days. I've not received my fastag.

I have tried reaching out to the customer care number and dropped an email many times. Haven't received any response.

I request bank authorities to work on this issue at earliest and live up to there promises of delivering the product on time.

Nov 20, 2019

Complaint marked as Resolved

I've received my Fastag through Indian Speed Post. Thanks for resolving my Issue.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Please note that your Tag has been dispatched to your mailing address on 1.11.19 vide Blue Dart AWB Number: [protected] however same was returned undelivered. Kindly re-confirm your correct and complete mailing address by emailing our Fastag Team at fastag.[protected]@insolutionsglobal.com

-Nadia
HDFC Bank Customer Assistance

Nov 20, 2019

Updated by Prashanth Poddishetty I would like to thanks to the concerned department for resolving my issue. I've Received my FastTag via Indian Post yesterday. Thanks

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Address: Hyderabad, Andhra Pradesh, 500072

Applied for fastag with hdfc bank on 15th november, 2019. And received ar eference number hfr378853. Along with a message that the application pdf has been sent on my email id. Unfortunately i have not received any application pdf. I am trying to call the toll free number provided fastag applications since last 3 - 4 days but no one is answering or the number is continuously busy.

Dec 21, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2019

HDFC Bank Customer Care's response Dear Customer,

We would like to state that the Turn Around Time for affixing FasTag on your vehicle is as below:

Metro cities – 7 working days
Non Metro cities – 15 working days

Request you to write to fastag.[protected]@1pay.in for further assistance.

-Nadia
HDFC Bank Customer Assistance

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Address: 560068

Hi,

I tried sending amount of rs. 20000 from hdfc to [protected]@anikendradaschoudhury account using upi id but amount has been deducted from my account but not credited yet to [protected]@anikendradaschoudhury account.

Upi transaction id :[protected]

Google transaction id : cicagkdwtzkojq

Please let me know where is my amount of rs. 20000

Thanks & regards
Kundan prasad

Dec 19, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2019

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

-Nadia
HDFC Bank Customer Assistance

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K

Kundan1512

from Bengaluru, Karnataka

Nov 19, 2019

Hello, i received amount today in another account

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This is really pathetic that your relationship manager keeps ignoring the complain and never resolve query. Your hdfc services is so pathetic that i have been paying penalties for hdfc card only because hdfc mistakes. I need to solve my hdfc credit complaint where more than 10000 spend has been shown and i have no clue asked relationship manager 10 times in 1 month but he keeps ignoring. I have to change my relation ship manager and need to resolve my hdfc credit complain by tomorrow in any case

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share your concern with us. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

Anay
HDFC Bank Customer Service Assistance.

Nov 17, 2019

Updated by vishal151991 what is the reference number ? I have been sending emails to him from 5th of October Help me for this and dont make it more complicate by guiding me for more steps

Nov 18, 2019

Updated by vishal151991 Waiting for your reply

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Address: Bangalore, 560092

I received a message that Rs 105/- has been debited from my account at LADPALWAN Toll Plaza. I am based out of Bangalore and it has been debited from my account wrongly. I have not travelled any where. Below are the details. Please check the same and credit back the amount to my account at the earliest.
Also attached the screenshot of message. Multiple such messages has been received and more than Rs 300 has been deducted from my account and still it is continuing.

Fastag Customer ID : [protected]
Valet ID: [protected]

Even after giving multiple complaints to the customer care they are not resolving the issue. Please help to close it asap. My amount is getting debited un-necessarily.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2019

HDFC Bank Customer Care's response Dear Customer,

We request you to write to fastag.[protected]@insolutionsglobal.com for further assistance in this regard.

-Nadia
HDFC Bank Customer Assistance

Nov 18, 2019

Updated by Raghukt77 Thank you for the update. But I have clearly mentioned that i had raised complaint with customer care and also mail sent to the above given mail id on 28th of Aug 2019. But i have not received any response. Also as suggested by customer care i have sent whatsapp message with all screenshots, RC copy, Vehicle photo also to the number ([protected]). Please get it resolved asap.

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Address: J.P Nagar, 560093

I wanna tell that hdfc bank is using my account as they want charging money as they want that my emi was 3333/-per month they chrged me 3783 rs/- + 307 extra charges where i was not infromed abu that they are charging me with no reason and that day itselt i raised direct complaint to hdfc bank then they returned my amount of 89 rs in my account, day by day hdfc bank is doing fraud with customers and they are looting the customers with no reason, i will request you all plz do not connect with this bank this bank is looting completely..

Dec 22, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share your Account No. or Customer ID & registered contact details with the complete concern. Please mention reference number TW[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

Verified Support

Nov 18, 2019

HDFC Bank Customer Care's response Dear Customer,

We wish to inform that, payment of atleast the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. Further, to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date. Specific to your card account, we are not in receipt of complete payments towards the outstanding as per the statement due date and in view of the same, bank charges as applicable was levied to your credit card account. Hence, we request you to effect payment towards the total amount due within the payment due date to avoid levy of bank charges. You may refer to the below link for details of the same.
https://bit.ly/2CVc0wy

-Nadia
HDFC Bank Customer Assistance

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Address: VILL-ADAMPUR, POST- LALIT PUR LUDUHI, MAU, Mau, Uttar Pradesh, 275307

My account number [protected] is again on Hold while I have cleared my dues of my credit card ends with 7982.
No one is responding. The are providing wrong contact detais which is not working [protected]/02.
Why there is again hold after payment. I want to release my hold immediately. And reopen my credit card.

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I am an ex employee of hdfc bank (Emp code - 209360). I worked for 5 months there and left the job on 17 aug 2019. I still haven't received my relieving letter and full and final settlement. It's been 4 months now. As many times i communicated with hr, he said that "i forwarded your mail, it will get processed soon" but that "soon" still has not arrived. I talked to ch as well and he is also procrastinating the matter. I am not able to join...

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