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HDFC Bank Complaints & Reviews

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Updated: Jun 7, 2026
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M
msmurthy1976
from Hyderabad, Telangana
Nov 6, 2019
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Address: Hyderabad, Andhra Pradesh

I have done transaction to book irctc tatkal ticket through payzapp bharat qr scan pay on 17.10.2018 with irctc txn id:[protected], mq id:[protected] using hdfc credit card xxxx2042.
Tatkal ticket not booked but amount rs 1081.29/- deducted from my hdfc credit card. Irctc failed reason is showing irctc on web as"since your ticket has not been booked, the amount deducted from your account/card/wallet etc, will be refunded back automatically in 3-4 working days.".
But after 15 days over till now my amount rs 1081.29/- not received any refund from irctc/payzapp. I request you to resolve my refund issue as soon as possible.
M. Sambamurthy
[protected]
HDFC Bank customer support has been notified about the posted complaint.
Nov 06, 2019
Updated by msmurthy1976
Date read as 17.10.2019
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    Ravikumar Thulasinadan
    from Mumbai, Maharashtra
    Nov 6, 2019
    Resolved
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    Resolved

    Address: Chittoor, 517131

    I have applied for a hdfc credit card application but all stages of verification also completed and physical verification is also completed then I have received one message that is "your HDFC CREDIT CARD APPLICATION processing completed after two days check your application by this link" then I'll check my status iam shocked because without reason your application is decline. So I need reason for decline my application as soon as possible.
    Nov 6, 2019
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Nov 06, 2019
    Updated by Ravikumar Thulasinadan
    Not given any answer but this complaint shows resolved
    Verified Support
    Nov 07, 2019
    HDFC Bank Customer Care's response
    Dear Customer,

    We wish to inform you that an application for credit card will be considered in line with the bank's internal credit policy and operating/credit processes. You may track your credit card application status in our Bank's website: www.hdfcbank.com under the following path: Personal Products - Cards- Credit Cards - Track your Credit Card.

    -Nadia
    HDFC Bank Customer Assistance
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      K
      KIRMUCH123
      from Delhi, Delhi
      Nov 6, 2019
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      Address: Thanesar, Kurukshetra, Haryana, 136119

      I apply hdfc fastag on 5 Oct my ref no HFR266695.contect my times to customer care .but not reliable solution was provided .my contact with hdfc from 10 years but this was the wrost experience by hdfc.hdfc performance in 10 year is the best .but this is the wrost.customer care no not working smoothly and knowledge of staff is very poor n.they cannot handle problem very well
      HDFC Bank customer support has been notified about the posted complaint.
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        RAJIBUL BISWAS
        from Nellore, Andhra Pradesh
        Nov 6, 2019
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        Address: Banjara hills road no 10, Hyderabad, Andhra Pradesh, 500034

        I bought a mobile phone on www.amazon.in on 8th Oct 2019. The product cost was 11935.85. I choosed hdfc debit card emi for paying. Unluckily the product returned to the seller. As the product returned to the seller Amazon initiated a refund on 10th Oct 2019.
        Till now I did not get the refund and debit card emi is also active as refund is not credited.

        Regarding this, I have contacted bank customer care as well as I sent mail to [protected]@hdfcbank.com . From both side I did not get my correct solution. I contacted so many times but I did not get solution and emi is still active. My installment was deducted on 5th Nov. Please take a needful step regarding this.

        I have attached the email communication between bank and me as well as amazon and me.

        Reference no of refund is[protected] .

        Amazon Order id is[protected] .
        HDFC Bank customer support has been notified about the posted complaint.
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          saravanvsi
          from Delhi, Delhi
          Nov 6, 2019
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          Address: 4 yadavar street, 604408

          Good evening,
          I am living in vandavasi town of tiruvannamalai district, tamilnadu. Working in nearby village name thellar. In working village HDFC bank given loan to wellknown person to me. He is not paying the loan properly. But HDFC bank call centre person calling my number and asking about him. I did not signed as guaranteer or witness. They are (one female) making repeated calls and harrassing me. [protected], [protected], 257, 259, 258, 254, 256, 253, 252, 262 and many other numbers. If I blocks one number, they are calling from another number instantly. I experienced big mental stress. Kindly look into this matter, help me to take action against HDFC bank.
          Thank you.
          My mobile No: [protected]
          HDFC Bank customer support has been notified about the posted complaint.
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            C
            ChinuM
            from Mumbai, Maharashtra
            Nov 6, 2019
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            Address: Koparkhairne, Mumbai City, Maharashtra, 400709

            I applied for HDFC home loan from one of the home loan branch where they clearly mentioned that I am not eligible for the loan due to 2 reasons which they gave me.

            Now when I enquired for the loan from different HDFC branch there one of the executive told me that I am elligible for the loan and guaranteed that he will process my loan application also guaranteed me that it is not going to rejected due to previous 2 reasons.
            He asked me to submit all the documents with the cheque. I given him cheque and documents also while submitting the nonrefundable clause he assured me that if my loan will get cancelled then the cheque amount will be credited back to me as I already explained him the earlier scenario

            Now after 15 days I received mail saying my loan application is cancelled with the same 2 reasons also the cheque amount is debited from my account.

            Now when I am claiming for my debited amount the executive is ignoring and refusing to Give my money back.

            Very disappointing service from HDFC where they show false promises initially to the customers.their executives don't have proper knowledge then why they hired by HDFC.its like for each customer application they get some points and due to which they never concentrate or ready to understand the customer information.
            I don't know where to complaint about this issue.i wrote a mail still not getting any response from them
            HDFC Bank customer support has been notified about the posted complaint.
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              R
              rakeshagrawal266
              from Jabalpur, Madhya Pradesh
              Nov 6, 2019
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              Address: Hdfc payzapp head.office- 1st floor, cs No.6/242, senapati bapat Mary, lower parel, mumbail, Mumbai City, Maharashtra, 400013

              Payzapp said Refund Rs.2379 date 22/07/2019 throw- ARN No.-74799209202003231842490 & RRNo.[protected]
              I launched a compliment to SBI Customer care with reference ARN & RR NO.
              SBI Customer care replied no such remittance received at the branch.please enquire with the remitting bank.
              Refund Rs. 2379 not deposit in my bank a/c yet today 05/0/11/2019.
              Payzapp not help me.
              HDFC Bank customer support has been notified about the posted complaint.
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                K
                Karunashan5
                from Mumbai, Maharashtra
                Nov 6, 2019
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                Address: NO 9/10 SOLAIAMMAN KOIL ST, KODUNGAIYUR PT, NEAR TEMPLE, Chennai, Tamil Nadu, 600118

                Cancellation of one assist membership
                I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 8603 without my concern on date:6/11/2019
                I am not interested about this service and don't want this membership any more. So cancel the membership and refund the debited amount of rs.1399/-

                Oneassist relationship number : 3033796
                Name :- karunakaran. R
                Mobile no. :- [[protected]]
                Credit card number ending :- 8603
                HDFC Bank customer support has been notified about the posted complaint.
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                  J
                  jaytenvn
                  from Mumbai, Maharashtra
                  Nov 6, 2019
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                  Address: Katwarupur Hanumanganj Prayagaraj, Allahabad, Uttar Pradesh, 211006

                  Hello Sir,
                  I buy a royal Enfield classic 350 at 15-6-18 At Jaypee Motor Prayagaraj by ammount 164056(On road price )+ (4000)= 168056₹ Grand Total. I give 72000₹ for down payement + 5000 (Booking Amount) = 77000₹ Grand Total and the HDFC Bank Financed me 12186₹ .Loan Number 58042836 Dealer name Saurabh Srivastava.
                  Its a issue of cheat by dealer of HDFC Bank he is asking for Extra money to approving loan, i want refund my extra amount. I attached all receipt Please help in it issue.
                  Thanks
                  Navin Shukla
                  Mo. [protected]
                  HDFC Bank customer support has been notified about the posted complaint.
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                    P
                    pravin nagare
                    from Mumbai, Maharashtra
                    Nov 6, 2019
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                    Address: 421301

                    My credit card application was rejected but then it was approved again. i received credit card from HDFC . Now i am trying to use it but customer care says card is blocked and cannot be used .
                    Registered number:- [protected]
                    Credit card ending 4 digit:-4430.
                    HDFC Bank customer support has been notified about the posted complaint.
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                      R
                      raj_sharmaa
                      from Bengaluru, Karnataka
                      Nov 6, 2019
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                      Address: New Delhi, Delhi

                      In the name of net pi to hsl sec a/c .the amount of 1299 got deducted from my hdfc salary account and when i called the customer care executive, they said it deducted for your trading account but i never applied for it .At the time of opening that account, the representative didnt tell me the hidden charges and they make me sign on 4-5 pages and now they are saying that, by your side only the request of trading account is initiated.i want my money back
                      HDFC Bank customer support has been notified about the posted complaint.
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                        A
                        atilparikh
                        from Pune, Maharashtra
                        Nov 6, 2019
                        Resolved
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                        Resolved

                        Address: 411027

                        HDFC FASTag applied on 4th November, 2019 through http://resu.io/GD5BSQUZPHiG

                        After successfully applied with Ref# HFR320439, INR500 deducted and message shown to me was I should receive acknowledgement and representative will contact me; but nothing happened till now.

                        I didn't receive any confirmation sms/email/call.

                        I have called customer care multiple times, but they have no update.

                        Kindly update the status and send me FASTag asap.
                        Dec 19, 2019
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Nov 11, 2019
                        Updated by atilparikh
                        I have sent mail to fastag.[protected]@insolutionsglobal.com also.

                        Kindly give me update
                        Verified Support
                        Nov 18, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. Our team has made a note of your concerns and will contact you soon with an update on your issue within 5 working days on your register email ID.

                        Nadia
                        HDFC Bank Customer Assistance.
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                          R
                          Ritesh Sonwane
                          from Mumbai, Maharashtra
                          Nov 6, 2019
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                          Address: flat no.6,plot 519,sai section ,ambernath east, Thane, Maharashtra, 421501

                          I have issue with one car decor shop .car galleria, Ulhasnagar, Kalyan .M.S.

                          On 21 October 2019, I made purchase of 900 inr with my Hdfc debit card . Somehow merchant used m-swipe machine which shows transaction declined, happen 2 times . Finally I made cash payment .
                          Merchant says transaction declined and money will be refunded within 24 or 48 hours . But it’s not case I so far not received it back in my account, the m swipe was already approved and invoices were generated . Please find below.

                          Now merchant says they will check there account and will transfer money . I am continue follow up with merchant but they don’t responding .

                          APPROVED INR 900.00 at M/s HARESH ASHOKLA dt 21/10/19 card xx7642, auth#709819. Charge slip at t.mswi.pe/ehflu

                          APPROVED INR 900.00 at M/s HARESH ASHOKLA dt 21/10/19 card xx7642, auth#721418. Charge slip at t.mswi.pe/ehf52

                          My account details

                          Account [protected]
                          Ambernath branch, thane Maharashtra
                          Kindly help me out to get my money back .
                          HDFC Bank customer support has been notified about the posted complaint.
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                            C
                            cguha87
                            from Chennai, Tamil Nadu
                            Nov 6, 2019
                            Resolved
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                            Resolved

                            Website: v1.hdfcbank.com/htdocs/common/fastag/pay-toll-online.html

                            I have applied hdfc fasttag through online and made payment of rs.500.
                            The reference number of the application is hfr324223.

                            I have applied on 5th nov 2019 since then there is no updates and i did not receive any welcome letter to my registered e-mail. I dont find any way to track my application status.

                            When trying to contact the toll free number, no response recieved.
                            Nov 8, 2019
                            Complaint marked as Resolved 
                            Received fast tag. Very fast response from hdfc team.
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 07, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            Please note that we have dispatched the tag today through blue dart courier bearing AWB no. is [protected].

                            -Nadia
                            HDFC Bank Customer Assistance
                            Nov 07, 2019
                            Updated by cguha87
                            Kindly requesting to share the awb number to track the same.
                            Nov 08, 2019
                            Updated by cguha87
                            Thanks hdfc team for very fast response. Thanks
                            My self Harendra singh Narvariya and my account no.- [protected]. i am raised the complaint for two transaction in my account on 7 Oct 19. these transaction was wrong. Please refund these amount.
                            Harendra Narvariya's reply, Nov 2, 2019
                            my contact No.- 8375956145/8076772876
                            I have not received fastag yet, FASTag application HFR01602246

                            Please share awb number and let know how much time it takes? Thanks
                            I have applied hdfc fasttag through online and made payment of rs..
                            The reference number of the application is hfr02153116

                            I have applied on 1st march 2021 since then there is no updates and i did not receive any welcome letter to my registered e-mail. I dont find any way to track my application status.

                            When trying to contact the toll free number, no proper response recieved.
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                              S
                              Saurabhrashi9711
                              from Delhi, Delhi
                              Nov 6, 2019
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                              Address: S110a sunderblock shakarpur near by radhey shyam mandir gali no 7, 110092

                              I dont understand on what basis they declined my application.
                              Even though i have already given my 3 month previous bank statement of credit card as well as saving account.
                              My credit score ia good enough as i have paid various dues on timely bais.
                              There was no default till yet at such.
                              I am also having account in this bank evwn though why did declined it.
                              I am so much disappointed about this.
                              I will close my account soon.
                              I should be getting reason about this.
                              I never defaulted any crefit card payment neither any consumer durable loan instead of this why did they declined my application even though i have already saving account in this bank.
                              HDFC Bank customer support has been notified about the posted complaint.
                              Nov 06, 2019
                              Updated by Saurabhrashi9711
                              I want specifically reason behind this.
                              Verified Support
                              Nov 06, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We have taken note of your comments expressed with regard to your credit card, you may look forward to receiving a response to your e-mail id in 3 working days. The reference number for this interaction is[protected]

                              -Anay
                              HDFC Bank Customer Assistance
                              Nov 06, 2019
                              Updated by Saurabhrashi9711
                              Well thank you so much for your revert.
                              Please provide me proper reason so that i should versed with valid reason thereof.
                              As i have never defaulted to any loan till yet neither any card dues but still being rejected is questionable for me that why my application was declined .
                              Please provide me grounds.
                              I amso much disappointed with this.
                              I have submitted documents which i have particularly asked for.
                              As i have applied on card to card basia i have already given my three month previous credit card statement along with all proof of residence adress.
                              Looking forward for your valuable response.
                              Warms regards
                              Saurabh Srivastava
                              Customer id[protected]
                              I don't know why they have taken my amount please refund my amount as soon as possible and let me know why they've taken my amount. Please provide My amount.. Actually my colleagues had transferred the amount 4880 but I have received 4000 only then the remaining 880 I've not received yet..please do any favour to me
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                                M
                                myhonestopinion
                                Nov 6, 2019
                                Resolved
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                                Resolved

                                Address: 400066

                                Please avoid taking fastag from hdfc:

                                1. No instant message to you upon crossing toll hence many time you ended up in paying cash as you don't have proof. Later you need to claim with 1033.

                                2. Excess debit on regular basis without any reason. They will deduct some random money in name of "manual debit" saying you skipped toll plaza and now you have to pay. Even you ask then to share details, they will not share anything and blacklist your tag if you don't pay manual debit charges.

                                3. Pathetic and poor customer services. You call them they don't have anything to share most of the time and ask you to send email. No ack for emails and if you are lucky then only you may hear back after few months.

                                4. Poor portal as many login options donot work.

                                I would suggest not to go for it rather try some other vendor.
                                Aug 5, 2021
                                Complaint marked as Resolved 
                                Dear Customer,

                                Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                                -Anay
                                HDFC Bank Customer Assistance
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                                  krunal.khairnar
                                  Nov 6, 2019
                                  Resolved
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                                  Resolved

                                  Address: Pune, Maharashtra

                                  I have transfer money from hdfc account to icici bank with rs 25000. It shows transfer successfully but when open rrn status"it has transaction time out" i have raised the complaint but still not received any money. I need this money as my emi is pending and hence transferred. I checked with icici bank and they said they have not received any money.

                                  Complaint no - punc[protected]

                                  Hdfc customer care executive was very arrogant and he denied to take my complaint when i called the first time, the second time the person took my complaint as both confirmed transaction was successful as per the hdfc portal. But i can see the transaction status is "transaction time out" when i open rrn under "view imps status" i have mailed to [protected]@hdfcbank.com but not heard any update from them.

                                  Please suggest what i need to do to get my money back.

                                  If you need screenshots i can provide.

                                  Thanks
                                  Kk
                                  Nov 6, 2019
                                  Complaint marked as Resolved 
                                  Resolved- Got the refund
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 06, 2019
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We are unable to trace your query basis the reference number shared by you. Please click on https://bit.ly/2Lzhyn3 to submit your account details and elaborate on your concerns. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                                  HDFC Bank Customer Assistance
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                                    Rizwan143
                                    from Delhi, Delhi
                                    Nov 6, 2019
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                                    Address: Hoskote 562114, Bangalore Rural, Karnataka, 562114

                                    I'm shaik rizwan costumer in hdfc bank account number [protected]
                                    Ifsc=hdfc0001037 branch hoskote bangalore. 562114

                                    I have transferred wrong account no [protected] ifsc=ubin0553875

                                    Correct no=[protected]
                                    Ifsc-ubin0553875
                                    Amount=20000
                                    Utr no=[protected]
                                    Transaction date=03/11/2019
                                    HDFC Bank customer support has been notified about the posted complaint.
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                                      karandewan
                                      from Delhi, Delhi
                                      Nov 6, 2019
                                      Resolved
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                                      Resolved

                                      Address: New Delhi, Delhi

                                      Made a transaction of inr 81724 at homecenter (Lifestyle) on 3rd august 2019.
                                      I am yet to recieve a cashback of 10%. Three months have passed, still not recieved..

                                      My hdfc complaint number is [protected].

                                      I have sent email and multiple calls to the customer service of hdfc bank. They say they will call me back.

                                      This complaint was raised 20 days ago, still no follow up from bank's side
                                      Dec 7, 2019
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 06, 2019
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We have reviewed your comments expressed with regard to your credit card. We request you to share the offer mailer/offer details along with the header and footer provided from the bank end to enable us to review and assist you accordingly.

                                      -Nadia
                                      HDFC Bank Customer Assistance
                                      Verified Support
                                      Nov 06, 2019
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We have reviewed your comments expressed with regard to your credit card. We request you to share the offer mailer/offer details along with the header and footer provided from the bank end on https://bit.ly/2Lzhyn3 to enable us to review and assist you accordingly. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                                      -Nadia
                                      HDFC Bank Customer Assistance
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                                        S
                                        Saurabhrashi9711
                                        from Delhi, Delhi
                                        Nov 6, 2019
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                                        Address: S110a sunderblock shakarpur near by radhey shyam mandir gali no 7, 110092

                                        Respected sir,
                                        I had applied HDFC MOMEY BACK CREDIT CARD IN MONTH OF OCTOBER, on basis if card to card basis.
                                        I had already submitted required documents which was required.
                                        1- 3 month Card statement
                                        2- Adress proof (Bank statement)
                                        I have already bank account in HDFC at other branch other than my residence adress.
                                        Now whenever i am looking into my application
                                        It always under process.
                                        How much time it take to approve.
                                        Even though it tooks sufficient time to lookout.
                                        Even though my credit score is good enough to processed, as ihave various loan on my PAN and all dues were completely settled down on timely basis.
                                        There is no such default it any case.
                                        You may check out if it necessary.
                                        Hereby i am attaching screenshot of my application number and pease revert with proper solution.
                                        Looking forward, to serve me with better response.
                                        Saurabh Srivastava
                                        [protected]
                                        New delhi
                                        110092
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Nov 06, 2019
                                        Updated by Saurabhrashi9711
                                        I dont understand on what basis they declined my application.
                                        Even though i have already given my 3 month previous bank statement of credit card as well as saving account.
                                        My credit score ia good enough as i have paid various dues on timely bais.
                                        There was no default till yet at such.
                                        I am also having account in this bank evwn though why did declined it

                                        Verified Support
                                        Nov 06, 2019
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        We request you to provide us the following information to enable us to verify our records and assist you with regard to your query : • Name as mentioned on the application form and 16 digit application reference number • Date on which the application was submitted • Place where the application was submitted • Your mobile number/e-mail id and city of residence • Name of the executive who has collected the application • Contact details of the executive Please click on https://bit.ly/2Lzhyn3 and share your concern with us and we shall assist you. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                                        -Nadia
                                        HDFC Bank Customer Assistance
                                        Nov 07, 2019
                                        Updated by Saurabhrashi9711
                                        Name -Saurabh Srivastava
                                        [protected]@gmail.com
                                        Mobile no-[protected]
                                        Application 19K[protected]N1
                                        Date if submission 25october 2019
                                        Executive name- kuldeep
                                        Mobile no[protected]
                                        Place delhi
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