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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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HDFC Bank reviews & complaints page 621

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C
ChinuM
from Mumbai, Maharashtra
Nov 6, 2019
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Address: Koparkhairne, Mumbai City, Maharashtra, 400709

I applied for HDFC home loan from one of the home loan branch where they clearly mentioned that I am not eligible for the loan due to 2 reasons which they gave me.

Now when I enquired for the loan from different HDFC branch there one of the executive told me that I am elligible for the loan and guaranteed that he will process my loan application also guaranteed me that it is not going to rejected due to previous 2 reasons.
He asked me to submit all the documents with the cheque. I given him cheque and documents also while submitting the nonrefundable clause he assured me that if my loan will get cancelled then the cheque amount will be credited back to me as I already explained him the earlier scenario

Now after 15 days I received mail saying my loan application is cancelled with the same 2 reasons also the cheque amount is debited from my account.

Now when I am claiming for my debited amount the executive is ignoring and refusing to Give my money back.

Very disappointing service from HDFC where they show false promises initially to the customers.their executives don't have proper knowledge then why they hired by HDFC.its like for each customer application they get some points and due to which they never concentrate or ready to understand the customer information.
I don't know where to complaint about this issue.i wrote a mail still not getting any response from them
HDFC Bank customer support has been notified about the posted complaint.
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    R
    rakeshagrawal266
    from Jabalpur, Madhya Pradesh
    Nov 6, 2019
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    Address: Hdfc payzapp head.office- 1st floor, cs No.6/242, senapati bapat Mary, lower parel, mumbail, Mumbai City, Maharashtra, 400013

    Payzapp said Refund Rs.2379 date 22/07/2019 throw- ARN No.-74799209202003231842490 & RRNo.[protected]
    I launched a compliment to SBI Customer care with reference ARN & RR NO.
    SBI Customer care replied no such remittance received at the branch.please enquire with the remitting bank.
    Refund Rs. 2379 not deposit in my bank a/c yet today 05/0/11/2019.
    Payzapp not help me.
    HDFC Bank customer support has been notified about the posted complaint.
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      K
      Karunashan5
      from Mumbai, Maharashtra
      Nov 6, 2019
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      Address: NO 9/10 SOLAIAMMAN KOIL ST, KODUNGAIYUR PT, NEAR TEMPLE, Chennai, Tamil Nadu, 600118

      Cancellation of one assist membership
      I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 8603 without my concern on date:6/11/2019
      I am not interested about this service and don't want this membership any more. So cancel the membership and refund the debited amount of rs.1399/-

      Oneassist relationship number : 3033796
      Name :- karunakaran. R
      Mobile no. :- [[protected]]
      Credit card number ending :- 8603
      HDFC Bank customer support has been notified about the posted complaint.
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        J
        jaytenvn
        from Mumbai, Maharashtra
        Nov 6, 2019
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        Address: Katwarupur Hanumanganj Prayagaraj, Allahabad, Uttar Pradesh, 211006

        Hello Sir,
        I buy a royal Enfield classic 350 at 15-6-18 At Jaypee Motor Prayagaraj by ammount 164056(On road price )+ (4000)= 168056₹ Grand Total. I give 72000₹ for down payement + 5000 (Booking Amount) = 77000₹ Grand Total and the HDFC Bank Financed me 12186₹ .Loan Number 58042836 Dealer name Saurabh Srivastava.
        Its a issue of cheat by dealer of HDFC Bank he is asking for Extra money to approving loan, i want refund my extra amount. I attached all receipt Please help in it issue.
        Thanks
        Navin Shukla
        Mo. [protected]
        +3 photos
        HDFC Bank customer support has been notified about the posted complaint.
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          P
          pravin nagare
          from Mumbai, Maharashtra
          Nov 6, 2019
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          Address: 421301

          My credit card application was rejected but then it was approved again. i received credit card from HDFC . Now i am trying to use it but customer care says card is blocked and cannot be used .
          Registered number:- [protected]
          Credit card ending 4 digit:-4430.
          HDFC Bank customer support has been notified about the posted complaint.
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            R
            raj_sharmaa
            from Bengaluru, Karnataka
            Nov 6, 2019
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            Address: New Delhi, Delhi

            In the name of net pi to hsl sec a/c .the amount of 1299 got deducted from my hdfc salary account and when i called the customer care executive, they said it deducted for your trading account but i never applied for it .At the time of opening that account, the representative didnt tell me the hidden charges and they make me sign on 4-5 pages and now they are saying that, by your side only the request of trading account is initiated.i want my money back
            HDFC Bank customer support has been notified about the posted complaint.
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              A
              atilparikh
              from Pune, Maharashtra
              Nov 6, 2019
              Resolved
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              Resolved

              Address: 411027

              HDFC FASTag applied on 4th November, 2019 through http://resu.io/GD5BSQUZPHiG

              After successfully applied with Ref# HFR320439, INR500 deducted and message shown to me was I should receive acknowledgement and representative will contact me; but nothing happened till now.

              I didn't receive any confirmation sms/email/call.

              I have called customer care multiple times, but they have no update.

              Kindly update the status and send me FASTag asap.
              Dec 19, 2019
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Nov 11, 2019
              Updated by atilparikh
              I have sent mail to fastag.[protected]@insolutionsglobal.com also.

              Kindly give me update
              Verified Support
              Nov 18, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. Our team has made a note of your concerns and will contact you soon with an update on your issue within 5 working days on your register email ID.

              Nadia
              HDFC Bank Customer Assistance.
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                R
                Ritesh Sonwane
                from Mumbai, Maharashtra
                Nov 6, 2019
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                Address: flat no.6,plot 519,sai section ,ambernath east, Thane, Maharashtra, 421501

                I have issue with one car decor shop .car galleria, Ulhasnagar, Kalyan .M.S.

                On 21 October 2019, I made purchase of 900 inr with my Hdfc debit card . Somehow merchant used m-swipe machine which shows transaction declined, happen 2 times . Finally I made cash payment .
                Merchant says transaction declined and money will be refunded within 24 or 48 hours . But it’s not case I so far not received it back in my account, the m swipe was already approved and invoices were generated . Please find below.

                Now merchant says they will check there account and will transfer money . I am continue follow up with merchant but they don’t responding .

                APPROVED INR 900.00 at M/s HARESH ASHOKLA dt 21/10/19 card xx7642, auth#709819. Charge slip at t.mswi.pe/ehflu

                APPROVED INR 900.00 at M/s HARESH ASHOKLA dt 21/10/19 card xx7642, auth#721418. Charge slip at t.mswi.pe/ehf52

                My account details

                Account [protected]
                Ambernath branch, thane Maharashtra
                Kindly help me out to get my money back .
                +2 photos
                HDFC Bank customer support has been notified about the posted complaint.
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                  C
                  cguha87
                  from Chennai, Tamil Nadu
                  Nov 6, 2019
                  Resolved
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                  Resolved

                  Website: v1.hdfcbank.com/htdocs/common/fastag/pay-toll-online.html

                  I have applied hdfc fasttag through online and made payment of rs.500.
                  The reference number of the application is hfr324223.

                  I have applied on 5th nov 2019 since then there is no updates and i did not receive any welcome letter to my registered e-mail. I dont find any way to track my application status.

                  When trying to contact the toll free number, no response recieved.
                  Nov 8, 2019
                  Complaint marked as Resolved 
                  Received fast tag. Very fast response from hdfc team.
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 07, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  Please note that we have dispatched the tag today through blue dart courier bearing AWB no. is [protected].

                  -Nadia
                  HDFC Bank Customer Assistance
                  Nov 07, 2019
                  Updated by cguha87
                  Kindly requesting to share the awb number to track the same.
                  Nov 08, 2019
                  Updated by cguha87
                  Thanks hdfc team for very fast response. Thanks
                  My self Harendra singh Narvariya and my account no.- [protected]. i am raised the complaint for two transaction in my account on 7 Oct 19. these transaction was wrong. Please refund these amount.
                  Harendra Narvariya's reply, Nov 2, 2019
                  my contact No.- 8375956145/8076772876
                  I have not received fastag yet, FASTag application HFR01602246

                  Please share awb number and let know how much time it takes? Thanks
                  I have applied hdfc fasttag through online and made payment of rs..
                  The reference number of the application is hfr02153116

                  I have applied on 1st march 2021 since then there is no updates and i did not receive any welcome letter to my registered e-mail. I dont find any way to track my application status.

                  When trying to contact the toll free number, no proper response recieved.
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                    S
                    Saurabhrashi9711
                    from Delhi, Delhi
                    Nov 6, 2019
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                    Address: S110a sunderblock shakarpur near by radhey shyam mandir gali no 7, 110092

                    I dont understand on what basis they declined my application.
                    Even though i have already given my 3 month previous bank statement of credit card as well as saving account.
                    My credit score ia good enough as i have paid various dues on timely bais.
                    There was no default till yet at such.
                    I am also having account in this bank evwn though why did declined it.
                    I am so much disappointed about this.
                    I will close my account soon.
                    I should be getting reason about this.
                    I never defaulted any crefit card payment neither any consumer durable loan instead of this why did they declined my application even though i have already saving account in this bank.
                    +1 photos
                    HDFC Bank customer support has been notified about the posted complaint.
                    Nov 06, 2019
                    Updated by Saurabhrashi9711
                    I want specifically reason behind this.
                    Verified Support
                    Nov 06, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We have taken note of your comments expressed with regard to your credit card, you may look forward to receiving a response to your e-mail id in 3 working days. The reference number for this interaction is[protected]

                    -Anay
                    HDFC Bank Customer Assistance
                    Nov 06, 2019
                    Updated by Saurabhrashi9711
                    Well thank you so much for your revert.
                    Please provide me proper reason so that i should versed with valid reason thereof.
                    As i have never defaulted to any loan till yet neither any card dues but still being rejected is questionable for me that why my application was declined .
                    Please provide me grounds.
                    I amso much disappointed with this.
                    I have submitted documents which i have particularly asked for.
                    As i have applied on card to card basia i have already given my three month previous credit card statement along with all proof of residence adress.
                    Looking forward for your valuable response.
                    Warms regards
                    Saurabh Srivastava
                    Customer id[protected]
                    I don't know why they have taken my amount please refund my amount as soon as possible and let me know why they've taken my amount. Please provide My amount.. Actually my colleagues had transferred the amount 4880 but I have received 4000 only then the remaining 880 I've not received yet..please do any favour to me
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                      M
                      myhonestopinion
                      Nov 6, 2019
                      Resolved
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                      Resolved

                      Address: 400066

                      Please avoid taking fastag from hdfc:

                      1. No instant message to you upon crossing toll hence many time you ended up in paying cash as you don't have proof. Later you need to claim with 1033.

                      2. Excess debit on regular basis without any reason. They will deduct some random money in name of "manual debit" saying you skipped toll plaza and now you have to pay. Even you ask then to share details, they will not share anything and blacklist your tag if you don't pay manual debit charges.

                      3. Pathetic and poor customer services. You call them they don't have anything to share most of the time and ask you to send email. No ack for emails and if you are lucky then only you may hear back after few months.

                      4. Poor portal as many login options donot work.

                      I would suggest not to go for it rather try some other vendor.
                      Aug 5, 2021
                      Complaint marked as Resolved 
                      Dear Customer,

                      Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                      -Anay
                      HDFC Bank Customer Assistance
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                        K
                        krunal.khairnar
                        Nov 6, 2019
                        Resolved
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                        Resolved

                        Address: Pune, Maharashtra

                        I have transfer money from hdfc account to icici bank with rs 25000. It shows transfer successfully but when open rrn status"it has transaction time out" i have raised the complaint but still not received any money. I need this money as my emi is pending and hence transferred. I checked with icici bank and they said they have not received any money.

                        Complaint no - punc[protected]

                        Hdfc customer care executive was very arrogant and he denied to take my complaint when i called the first time, the second time the person took my complaint as both confirmed transaction was successful as per the hdfc portal. But i can see the transaction status is "transaction time out" when i open rrn under "view imps status" i have mailed to [protected]@hdfcbank.com but not heard any update from them.

                        Please suggest what i need to do to get my money back.

                        If you need screenshots i can provide.

                        Thanks
                        Kk
                        Nov 6, 2019
                        Complaint marked as Resolved 
                        Resolved- Got the refund
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 06, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We are unable to trace your query basis the reference number shared by you. Please click on https://bit.ly/2Lzhyn3 to submit your account details and elaborate on your concerns. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                        HDFC Bank Customer Assistance
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                          R
                          Rizwan143
                          from Delhi, Delhi
                          Nov 6, 2019
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                          Address: Hoskote 562114, Bangalore Rural, Karnataka, 562114

                          I'm shaik rizwan costumer in hdfc bank account number [protected]
                          Ifsc=hdfc0001037 branch hoskote bangalore. 562114

                          I have transferred wrong account no [protected] ifsc=ubin0553875

                          Correct no=[protected]
                          Ifsc-ubin0553875
                          Amount=20000
                          Utr no=[protected]
                          Transaction date=03/11/2019
                          +1 photos
                          HDFC Bank customer support has been notified about the posted complaint.
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                            K
                            karandewan
                            from Delhi, Delhi
                            Nov 6, 2019
                            Resolved
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                            Resolved

                            Address: New Delhi, Delhi

                            Made a transaction of inr 81724 at homecenter (Lifestyle) on 3rd august 2019.
                            I am yet to recieve a cashback of 10%. Three months have passed, still not recieved..

                            My hdfc complaint number is [protected].

                            I have sent email and multiple calls to the customer service of hdfc bank. They say they will call me back.

                            This complaint was raised 20 days ago, still no follow up from bank's side
                            Dec 7, 2019
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 06, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We have reviewed your comments expressed with regard to your credit card. We request you to share the offer mailer/offer details along with the header and footer provided from the bank end to enable us to review and assist you accordingly.

                            -Nadia
                            HDFC Bank Customer Assistance
                            Verified Support
                            Nov 06, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We have reviewed your comments expressed with regard to your credit card. We request you to share the offer mailer/offer details along with the header and footer provided from the bank end on https://bit.ly/2Lzhyn3 to enable us to review and assist you accordingly. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                            -Nadia
                            HDFC Bank Customer Assistance
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                              S
                              Saurabhrashi9711
                              from Delhi, Delhi
                              Nov 6, 2019
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                              Address: S110a sunderblock shakarpur near by radhey shyam mandir gali no 7, 110092

                              Respected sir,
                              I had applied HDFC MOMEY BACK CREDIT CARD IN MONTH OF OCTOBER, on basis if card to card basis.
                              I had already submitted required documents which was required.
                              1- 3 month Card statement
                              2- Adress proof (Bank statement)
                              I have already bank account in HDFC at other branch other than my residence adress.
                              Now whenever i am looking into my application
                              It always under process.
                              How much time it take to approve.
                              Even though it tooks sufficient time to lookout.
                              Even though my credit score is good enough to processed, as ihave various loan on my PAN and all dues were completely settled down on timely basis.
                              There is no such default it any case.
                              You may check out if it necessary.
                              Hereby i am attaching screenshot of my application number and pease revert with proper solution.
                              Looking forward, to serve me with better response.
                              Saurabh Srivastava
                              [protected]
                              New delhi
                              110092
                              +1 photos
                              HDFC Bank customer support has been notified about the posted complaint.
                              Nov 06, 2019
                              Updated by Saurabhrashi9711
                              I dont understand on what basis they declined my application.
                              Even though i have already given my 3 month previous bank statement of credit card as well as saving account.
                              My credit score ia good enough as i have paid various dues on timely bais.
                              There was no default till yet at such.
                              I am also having account in this bank evwn though why did declined it

                              Verified Support
                              Nov 06, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We request you to provide us the following information to enable us to verify our records and assist you with regard to your query : • Name as mentioned on the application form and 16 digit application reference number • Date on which the application was submitted • Place where the application was submitted • Your mobile number/e-mail id and city of residence • Name of the executive who has collected the application • Contact details of the executive Please click on https://bit.ly/2Lzhyn3 and share your concern with us and we shall assist you. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                              -Nadia
                              HDFC Bank Customer Assistance
                              Nov 07, 2019
                              Updated by Saurabhrashi9711
                              Name -Saurabh Srivastava
                              [protected]@gmail.com
                              Mobile no-[protected]
                              Application 19K[protected]N1
                              Date if submission 25october 2019
                              Executive name- kuldeep
                              Mobile no[protected]
                              Place delhi
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                                S
                                sadz123
                                from Bengaluru, Karnataka
                                Nov 6, 2019
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                                Hi

                                Rs 65000 have been held from my salary account upon contacting customer service i was informed that its some credit card payment overdue which is wrong since i havent used the hdfc credit card in over 3 years and to my knowledge it was closed long ago. Also, the credit limit of that card was somwhere around 25k, so how can i owe 65k? If its some added interest and everything then its completely wrong since i had no idea this was happening... The customer service said that they cannot help me with this and that they have arranged a call back.. Its been 5 days now no call has come... I called again and they gave me a no '[protected]' which doesnt go through... I have written mails but no reply... Nobody is helping me out... I need sumone to talk to about this grave communication gap since almost my entire salary has been held... The bank should understand that the person needs to take care of living expenses too... I need to pay my rent and other living expenses... Its just the start of the month... I spoke to one of the bank manager and explained all this to him and requested that i can make a payment of 10k now but please remove the hold on funds and i can pay the remaining once i have access to funds but again he said chennai head office has put a hold only they can remove it... But there is nothing i could find on how to get in touch with them..
                                Please understand that this was just a whole miscommunication since i never received any statements even for any outstanding amount let alone 65000.
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 06, 2019
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details and complete concern. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                                -Anay
                                HDFC Bank Customer Assistance
                                Nov 07, 2019
                                Updated by sadz123
                                Reference number is not visible...how am i supposed to update it on the link...even the link is not clickable but i can copy/paste that at least...
                                help me with the reference no because i cannot update the link without the reference no
                                Nov 07, 2019
                                Updated by sadz123
                                Reference number is not visible...how am i supposed to update it on the link...even the link is not clickable but i can copy/paste that at least...
                                help me with the reference no because i cannot update the link without the reference no
                                Nov 07, 2019
                                Updated by sadz123
                                Can someone reply to this ?
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                                  G
                                  Gurusamy Vino
                                  from Mumbai, Maharashtra
                                  Nov 6, 2019
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                                  Address: No 7, Geethanjali Street, Chennai, Tamil Nadu, 600109

                                  Hello team,

                                  I am gurusamy manoharan from chennai and maintaining a relationship with hdfc more than 5 years. I could see 542.74 inr is kept on hold in my account without any reason stating 'mirevenue hold through gefu'. I need that amount to be released from my account immediately. Here i have enclosed my zero balance savings account for your reference. Kindly do the needful.

                                  Regards,
                                  Gurusamy m
                                  +1 photos
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                                    Pankhudi Raj
                                    from Mumbai, Maharashtra
                                    Nov 5, 2019
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                                    Address: HDFC Motera branch, 079

                                    I checked in to the hdfc bank atm in motera, ahemedabad, (gujrat) date-5.11.19 at 22:18 pm.. Atm no S1ANAH87... And i was scheduled to recieve eve 10, 000 rupees as cash but my acc was debited by 10, 000 and i've not received any cash.. Please ensure that the cash wont switchto any other person and safely transferred back to my sbi account..
                                    Thankyou
                                    +2 photos
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                                      S
                                      Shweta Singh Paul
                                      from New Delhi, Delhi
                                      Nov 5, 2019
                                      Resolved
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                                      Resolved

                                      amb charges deduction every month on salary account

                                      Address: C-168, C Block, Noida Sector -15, Gautam Buddh Nagar, Uttar Pradesh, 201301

                                      I have a salary account fro my company and whenever i have less amount in the account, these guys deduct amb charges of Rs 354. I don't understand even on salary accounts you guys are deducting the amb charges without even informing their customers. I want my amb charges to be refunded immediately or else i will never feel bad filing a case against the HDFC Noida branch sector 26....
                                      +1 photos
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                                      Amrit12
                                      from Kharagpur, West Bengal
                                      Nov 5, 2019
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                                      Address: 3 Desh pran shashmal avenue, Kolkata, West Bengal, 700108

                                      Hi, i have salary account in hdfc 1 year back when i was working at that time. After that i changed company & they provided other bank account. But now my oldhdfc exsisted old salary account showing -2000 balance.
                                      The bank converts my salary account converted into savings account & charged monthly.. Now its 2000 negative balance. Without my permission how can the bank convert my salary account into savings account? Even they are not intimated verbally... According to rbi guidlines on savings account banks not charge even its negative balance.
                                      I approach branch, but they behaved rudly & refuse to close account.
                                      Plz juistice to me. 2000 is huge amount to me. What is the solution?
                                      What is the action will take against this bank
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 06, 2019
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      Average Monthly Balance is calculated out at the end of the month. This is the average of the closing credit balance in the Account at the end of each day during the calendar month (i.e. a total of the daily closing credit balance divided by the total number of days during the month). In case this average is less than the minimum prescribed for your account, the charges for non-maintenance will be levied at the beginning of the following month along with the GST at the applicable rates. You may visit https://www.hdfcbank.com/personal/average-monthly-balance-calculator for more details of how the Average Monthly Balance is calculated. For a Regular Savings Account, the charges for non-maintenance of Average Monthly Balance is available on https://bit.ly/2JVtP2B

                                      -Nadia
                                      HDFC Bank Customer Assistance
                                      Nov 08, 2019
                                      Updated by Amrit12
                                      You can refer to the circular
                                      https://m.rbi.org.in//Scripts/NotificationUser.aspx?Id=9343&Mode=0
                                      Nov 08, 2019
                                      Updated by Amrit12
                                      According to RBI GUIDELINES no bank can charge non maintenance charge after the balance reaches zero. What you hdfc bank is doing is illegal return my current balance to zero or else i have to report you to rbi
                                      According to RBI GUIDELINES no bank can charge non maintenance charge after the balance reaches zero. What you hdfc bank is doing is illegal return my current balance to zero or else i have to report you to rbi
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