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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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R
Rajini Medaboina
from Delhi, Delhi
Nov 1, 2019
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Address: Hyderabad, Andhra Pradesh, 500011

I have taken personal loan from hdfc, gap interest charged without notice and charged twice. All hidden charges deducted.
It is big loss on charges and no clue on deductions (5k) on outstanding balance whcih is balance transferred.

No proper informaation on why it got deducted.
Totally am at lossof 30k because of hidden charges.
Lost trust in hdfc bank as they did big cheating because nothing got disclosed before disbursement and this is way cheated a hdfc salaried account holder. No one continues with bank.

I will defenetly wont refer hdfc for personal loans.
I need justification on my charges which were deducted twice on the name of gap interest and are not disclosed before disbursement.

I consider it as decieve a customer by not disclosing charges details.
HDFC Bank customer support has been notified about the posted complaint.
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    D
    Dexta Ishant
    from Bengaluru, Karnataka
    Nov 1, 2019
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    Address: 5TH CROSS, 560034

    I had applied for a credit card in your bank. I gave all the necessary documents. Your agents came for inspection as well. I asked will it be approved to them they were like "100% it will be approved and you will get the card delivered in your office by next week". After all this i don't understand why the application was declined. Please give assurance when you guys are completely sure about something and i would want to know the reason why the application was declined.

    Name : ishant gurung
    Date application was submitted: 18 october 2019
    Name of executive: don’t remember/ na
    Contact details: do not have/ na
    Application reference number : na
    Place where form was collected: telligent office, electronic city, bengaluru
    Email id : [protected]@gmail.com
    Phone number : [protected]
    Customer id :[protected]
    HDFC Bank customer support has been notified about the posted complaint.
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      A
      aakashkumar5000
      from Noida, Uttar Pradesh
      Nov 1, 2019
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      Address: Sonipat, Haryana, 131001

      Myself aakash and i was opened account in kamaspur (Sonipat) hdfc branch in 2017. At the time of opened the account in branch they issued me debit card (Platinum). I did some transactions in my account in a year. After one year i was found that the account and atm is not useable for me. And i visited the branch for close my account and bebit card as well.
      But the staff not giving me any response. Again i visited the branch the told me server is down. Today was not possible. Third time i visited the branch they told me we are too busy so come again after that so many times i visited the branch they are not responding me.
      And after some days bank has to take charges of non maintenance or atm again. Or my balance also showed nagative of rs/-1286/-
      And my previous balance is already deducted. Kindly confirm me whose fault is this.. I want answer that. This kind of services you are giving to your customers..
      Staff is not give time at the time of closing the account. When they opened the new account they call us so many times.. I assure you i will not pay any single amount..
      Or kindly return me the my previous amount as well because it was not my fault and close my account as soon as possible..
      HDFC Bank customer support has been notified about the posted complaint.
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        S
        Sharmabrd
        from Agra, Uttar Pradesh
        Oct 31, 2019
        Resolved
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        Resolved

        Address: Dehradun, Uttarakhand, 248001

        I approached the dehradun branch of hdfc securities located at cantt. Road today to submit updated kyc form for my demat accounts and hdfc sec account. Since my account is in baroda and i now reside in dehradun, the branch manager didn't accept the kyc form with my new residential address. He advised to get the address changed first through a different form. He also said that the address change form needs to be verified at hdfc bank branch first and then submitted to him. On asking him the logic of this procedure, he explained that demat account is handled by branch and hdfc sec account is handled by him. Upto this point its ok. The issue starts now. He could not locate and provide the address change form on the pretext that he does not have any staff reporting to him and he alone can not handle the work load of the branch. On telling him that i am a preferred customer of hdfc bank, his reply was that since i do not hold an account in his branch, i will get least priority! Will hdfc bank explain such attitude of their officers.
        Dec 7, 2019
        Complaint marked as Resolved 
        HDFC Securities customer support has been notified about the posted complaint.
        Verified Support
        Nov 01, 2019
        HDFC Securities Customer Care's response
        Dear Customer,

        We sincerely regret the inconvenience caused to you in this regard.

        In order to address your concerns, we request you to share your trading account no. or write to us at "[protected]@hdfcsec.com". We will be happy to assist you.

        Regards
        Customer Care
        HDFC Securities Ltd
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          A
          Adarsh Salot
          from Mumbai, Maharashtra
          Oct 31, 2019
          Resolved
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          Resolved

          Address: Mumbai City, Maharashtra, 400080

          It's been 1 week my current account is open and debit card received but no otp yet. Just dont understand if green initiative was been taken so seriously why was it not been effective to ensure no delay. Have called sales person so many times and just no proper support.
          In addition your pin instant generation doesn't work, reason it needs atleast third part service to be enabled, how can i enabled that without atm pin not sure. It's a deadlock in itself.
          Secondly i din't receive otp but if i need to regenerated irrespective of any reason i select bank will charge me rs. 50, not sure what is the intention behind the same.
          I am stucked in my business and cannot proceed with any transactions which were due.
          Additionally in welcome kit, i did not receive customer id and tpin as promised which is stopping me to call phonebanking.
          Need immediate help on the same. Hopefully can get it within today.
          Dec 12, 2019
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Nov 01, 2019
          HDFC Bank Customer Care's response
          Dear Customer,

          We understand that you have also raised your concerns at HDFC Bank Support vide Reference Number[protected] and they had addressed your concern through E-Mail dated October 31, 2019, 05:29 PM.

          -Nadia
          HDFC Bank Customer Assistance
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            G
            Gajanan Mulate
            from Aurangabad, Maharashtra
            Oct 31, 2019
            Resolved
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            Resolved

            Address: Plot No 1 gut 91 new satara parisar, Aurangabad, Bulandshahr, Uttar Pradesh, 431001

            I having hdfc bank credit card with your bank. This credit card is not in use from the last 1 and a half yrs.
            But so many default charges that have been applied to my credit card account.
            And i m not able to pay the outstanding amount.
            Total outstanding amount around 1lac and above but i am not using the credit card from the last 1years.
            So please reverse charges.
            Dec 1, 2019
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Oct 31, 2019
            HDFC Bank Customer Care's response
            Dear Customer,

            Basis your post, we have taken a detailed review of your card account and we again wish to inform you that in the event of non-receipt of payment, delayed payment or payment less than the total minimum amount due the applicable late payment charges/finance charges would be levied to the card account. You will appreciate that the bank charges levied are legitimate and in accordance with the Schedule of Charges shared along with the Most Important Terms & Conditions as well as on the reverse of the credit card statement. Please visit http://bit.ly/2I2IFCD for further clarification.

            -Nadia
            HDFC Bank Customer Assistance
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              B
              BRV MANOJ KUMAR
              from Raia, Goa
              Oct 31, 2019
              Resolved
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              Resolved

              I have used my debit card for payment of hospital charges rs 1250/- at mamata hospital mahabubnagar. The hospital having pos machine of hdfc levied 31.25 towards bank charges. Inspite of my submitting that there won't be any charges they didn't listen and charges are collected. I request you to verify and refund the charges to my bank account.
              Thank you
              Brv manoj kumar
              +1 photos
              Dec 3, 2019
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Oct 31, 2019
              Updated by BRV MANOJ KUMAR
              have used my debit card for payment of hospital charges Rs 1250/- at mamata hospital mahabubnagar. The hospital having pos machine of hdfc levied 31.25 towards bank charges. Inspite of my submitting that there won't be any charges they didn't listen and charges are collected. I request you to verify and refund the charges to my bank account.
              Thank you
              BRV Manoj Kumar
              Verified Support
              Oct 31, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

              -Anay
              HDFC Bank Customer Assistance
              Our Ford freestyle Hdfc fasttag wallet ID is.[protected]. I recharged with Rs.3000.and the present balance is Rs.3189.whenever I pass through the fasttag lane showing fast tag is blocked.Please clear the problem.
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                V
                Vishally
                from Mumbai, Maharashtra
                Oct 31, 2019
                Resolved
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                Resolved

                The branch of mheru and manager name is mr. Ram tripathi and his co staff are not able to deposit the cash with proper documents. If i m able to bear the charges governed by the govt what is the problem to staff to deposit the cash they denied it and behave rudely. He asked me too go somewhere else to deposit the cash because others branches deposit cash above rs 25000 as in illegal manner
                Dec 2, 2019
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Oct 31, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share with us your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.
                -Anay
                HDFC Bank Customer Assistance
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                  R
                  Ram Aute
                  from Nagpur, Maharashtra
                  Oct 31, 2019
                  Resolved
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                  Resolved

                  policy dividend fund not received

                  Address: Chnada .nagar, Sr., Pune, Maharashtra, 411014

                  Re:'hdfcsl=[protected]' hdfc life policydear service team,

                  Please be informed that i have received call from customer care team and given information about claim for policy dividend and applications.

                  I already are co ordination with your s hyderabad office team for portfolio generation and dividend amount claiming of my policy.

                  So request to we need to cross check with customer care about my portfolio...
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                  S
                  ShakirAli
                  from Bengaluru, Karnataka
                  Oct 31, 2019
                  Resolved
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                  Resolved

                  I am getting some unnecessary amount deduct from my account i. E, charging inst-alert chg inc gst. My customer id is[protected]. I don't know why but if it happen because of some facilities then kindly stop that facilities.

                  Each month i am getting deduction of inr 17.70 in my saving account. Stop this on high priority.

                  If you don't revert these charges i'm going to end my relationship with hdfc by closing my saving and current account.
                  Dec 1, 2019
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 31, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We wish to state that Salary/Savings Account customers registered for InstaAlerts service with 'SMS' facility, would be charged Rs. 15/- per quarter + taxes.

                  Additional Information:

                  Customers who are registered only for 'Email' alerts facility for receiving InstaAlerts will not be charged.

                  Debit/Credit Card Transaction alerts sent as per regulatory guidelines and NetBanking transaction alerts do not form part of InstaAlert Service.

                  Customers who are not registered for InstaAlert service will continue to get these alerts free of charge.

                  All fees and charges mentioned above will attract Goods and Services Tax (GST) @18%

                  -Nadia
                  HDFC Bank Customer Assistance
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                    V
                    Vadivel Babu
                    from Tiruchirappalli, Tamil Nadu
                    Oct 31, 2019
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                    Address: 53/A RAJIVGANDHI NAGAR , MADURA MOTTUR , ORRIKAI POST KANCHIPURAM 631502, Kanchipuram, Tamil Nadu, 631502

                    Dear sir :
                    My name yasotha babu my mobile number [protected]
                    My hadfc two wheeler loan number is[protected]. I have take loan for two wheelar was last year 2018 december. I have to pay emi last 08/2019 aug only. My pending loan was two emi amount 3535 amount. Last one month before my son was accident thats why iam not able to pay correctly. Its was financial problem. Hdfc kanchipuram collection person ask money. I already told give time i willl pay. But they not accepted that, morning 9 to evening 5 clock also wait my home out side. Speak roundly my neighbors all see them. They come yesterday nite 9 clock also ask my daughter. But i am not in home i am in hospital its my son. I will pay onley after 2 month fully pay amount kindly give time. Dont torcher any time please i am live with family. I case any big happen come my home you only responsible for that. Now also that collection person wait my home out side. Please recover the problem.
                    HDFC Bank customer support has been notified about the posted complaint.
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                      S
                      shake mastanvali
                      from Mumbai, Maharashtra
                      Oct 31, 2019
                      Resolved
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                      Resolved

                      Address: 6-1-321/1 4TH FLOOR OLD CIB QUARTERS KHAIRTHABAD, Hyderabad, Andhra Pradesh, 500004

                      Dear sir,

                      This is shake mastan vali account holder of[protected] in your branch
                      I have made a wrong payment to my hdfc credit card through phone pay which is linked to account
                      But i have entered wrong credit card number actual card number is [protected] but i have entered [protected]

                      So please kindly stop the payment to that card

                      Thanks & regards,
                      Shake mastan vali
                      [protected]
                      Dec 2, 2019
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 31, 2019
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We are fully sensitized to your feedback and assure you that the same has been shared with the concerned as appropriate. We request you to share the debited account statement along with the third party payment form https://bit.ly/32ZXKOI and visit the below link to write to us on your queries to enable us to assist you. https://bit.ly/335D7jW

                      -Nadia
                      HDFC Bank Customer Assistance
                      Dear sir I have two account in hdfc bank I have not pay for credit payment about some financial problem but why hold same amount in my two account [protected] and [protected] pls clear my cruunt account.
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                        A
                        Abinash1206
                        from Surat, Gujarat
                        Oct 31, 2019
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                        Address: Kabra Housing socity, Valsad, Gujarat, 396191

                        Dear sir,
                        Last day when i checked my account, there was 885 rupees deducted from my account. For this when i talked with hdfc customer care they told me this is debit card annual fee. And when i asked her (Neelam), this money never deducted from my account before. And she told me this is new card issues to you from last year. And this is annual fee of your new card.

                        My concern is when they offering me this new card they never told me any annual charges. Otherwise i never take the new card. Now they are charging me on basic of this. And when i propose my concern to them they are telling me to visit branch for this.
                        +1 photos
                        HDFC Bank customer support has been notified about the posted complaint.
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                          R
                          Rangu Naresh Kumar
                          from Hyderabad, Telangana
                          Oct 31, 2019
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                          Address: Flat G3, Comfort Landmark, Bandar Layout road no 9, nizampet, Hyderabad, Andhra Pradesh, 500090

                          I have a salary/savings account with hdfc bank. I have few loans and emi/ecs payments are registered with same account.
                          I was unemployed since an year, and couldn't arrange the funds in time. Because of the insufficient funds i got few many cheque bounces.
                          I have arranged some funds from external sources for loans into the account, and hdfc bank immediately deducted more than rs32000 at once without any prior information to me.
                          I accept that debit return charges are pending from my end, i'm willing to pay the charges on monthly basis but not at once.
                          Please help me to get my money back, i desperately need that amount now.
                          This is my first bad experience with hdfc bank.
                          HDFC Bank customer support has been notified about the posted complaint.
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                            H
                            Harshitha Ramnath
                            Oct 30, 2019
                            Resolved
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                            Resolved

                            Amb chrg ncl gst for jun jul aug deducting twice

                            Even after saying that the account is not a salary account anymore, the bank is deducting twice thrice 708rs. Hard earned money is being looted easily by the bank. Why do not they understand that public keeps the money in the bank for security and not for looting.

                            I dont know why this is happening with my account so many deductions. Please do not opem account in hdfc bank. My advice. They do not explain for the deductions and keep deducting until its 0.
                            Dec 6, 2019
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 31, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the required details. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                            -Preethi
                            HDFC Bank Customer Assistance
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                              Rks2020
                              from Kodar, Telangana
                              Oct 30, 2019
                              Resolved
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                              Resolved

                              Address: 2/794, Court road near clock tower, Saharanpur, Uttar Pradesh, 247001

                              Deduction of rs. 1899 from my hdfc account
                              Dear sir/mam,
                              A sum of rs. 1899 was deducted from my account of hdfc, by cponeassis.

                              How the same can be done without asking otp, request,, i do not have any such services, request you to please refund my amount immediately.

                              For details please contact me.

                              Regards
                              Rohit kumar
                              +91-[protected]
                              Dec 8, 2019
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 31, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We would like to state that the amount is debited towards One Assist. In case you wish to dispute the transaction, kindly write to us at https://cutt.ly/PebaN2q Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                              -Zubin
                              HDFC Bank Customer Assistance
                              Verified Support
                              Nov 04, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We are pleased to inform you that said amount has been reversed in your account within 7 working days
                              Please feel free to write to us using the URL http://bit.do/ffVDP further assistance. Please mention reference number TT[protected] for us to promptly respond to you via email.

                              -Nadia
                              HDFC Bank Customer Assistance
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                                B
                                Bsrs
                                from Chennai, Tamil Nadu
                                Oct 30, 2019
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                                My customer ID is:[protected]. I am not able to top up. Despite KYC OK in the profile, customer care says that I have to submit KYC documents to mail ID:
                                'fastag.[protected]@insolutionsglobal.com'
                                I have mailed the documents for KYC on 26.10.19, but I did not get any acknowledgement. I keep resending the mail everyday but it is of no use - neither the problem is resolved nor my mail acknowledged.
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                                  Y
                                  YASHASVI VASHISTHA
                                  from Dehra Dun, Uttarakhand
                                  Oct 30, 2019
                                  Resolved
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                                  Resolved

                                  Address: 411062

                                  I had purchced an item from amazon on emi which was supposed to be no cost emi, i understant that the interest on emi was reduced by amazon from the device price. But now in my e statement i could see that i have been charged with two components namely mer emi int nbr and finance charges. According to me it should have been only a single charge rather than two things.
                                  Please clarify!

                                  Thanks
                                  Yashasvi vashistha
                                  Dec 1, 2019
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 31, 2019
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We have noted your concerns expressed with regard to the EMI availed in your card account. We would like to clarify that, there is a discount given by the merchant at the time of transaction equivalent to the Interest being charged by the Bank. As per the current Finance Bill, all fees and transaction charges levied in your card account will attract a rate of GST @ 18%. In terms of these guidelines provided by the Finance Bill, the Bank will be levying the GST accordingly. We would like to clarify that, effective July 01, 2017 service tax rate of 15% is replaced by Goods & Service Tax (GST) at 18% and thereby like to confirm that the GST component once charged will not be liable for any reversal. GST is a government-initiated item and a government guideline on taxes, as a bank we are abiding by it. Hence, we regret our inability to reverse the same. We request you to contact the merchant for any further clarification regarding No Cost EMI.

                                  -Nadia
                                  HDFC Bank Customer Assistance
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                                    A
                                    AnuraagTomer
                                    from Mohali, Punjab
                                    Oct 30, 2019
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                                    Hi Team,

                                    As per below email i recharged my fastag account but whenever am visiting to any toll plaza it is showing as "Blacklisted" i also called up at your customer care number on 22-October-2019, 24-Oct-2019 and 25-Oct-2019 to get this issue resolved but unfortunately this issue yet not resolved and due to this am facing "Blacklisted" issue each and every time on all toll plazas. Request you to help and resolve this issue on top priority.
                                    HDFC Bank customer support has been notified about the posted complaint.
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                                      Praveen Kuamr Jha
                                      from Mirzapur, Uttar Pradesh
                                      Oct 30, 2019
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                                      Address: 1688, 2nd Floor Part B Near Babu Khem Chand Public School, 110044

                                      Dear Sir,

                                      I request you to please revers the charges finance Charge Late fee, over limit fee etc . for the period of July 2019 to October 2019 due to Badh flood heavy loss, I promises next time payment on the time

                                      I hope please cooperate same time

                                      Thanks
                                      Praveen Kumare Jha
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