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HDFC Bank Complaints & Reviews

2.9
Updated: Jan 28, 2026
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V
Vijay Subramanian Hariharan
from Bengaluru, Karnataka
Nov 5, 2019
Resolved
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unable to receive otp - nri account

I am not getting otp when i initiate transfer or try purchasing stuff online. I tried both the options - email and mobile and its not getting delivered.

The unfortunate part is - i am unable to raise a complaint in hdfc bank portal - it asks for a country code and if i type 1 its not accepting it. If you have a portal that can be used only from india... Please dont ask people to convert their account to nri account. I tried...
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Anupama KN
from Mumbai, Maharashtra
Nov 5, 2019
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Address: Mumbai City, Maharashtra

I had made a complaint about unauthorized ecs. They refused to help only because of 600 rs charge. After speaking to priya nair from the branch said to give a letter and sign the ecs stop form. I made the complaint earlier but they asked me to go on some link and enter details. That link is unaccesible. This is all trick by hdfc. I went to the mira rd branch and twice submitted the details. But they are saying they earn 60000 rs a year because of me.
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Nov 06, 2019
HDFC Bank Customer Care's response
Dear Customer,

We regret any inconvenience you may have faced. Request you to write us using the below URL https://cutt.ly/beTsxCi with your account number, Complete address of Branch where the request was submitted as per web site ( Along with IFSC code) original date & amount of transaction and the reference id TT[protected] A bank representative shall contact you as soon as we receive this information

We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum.

-Nadia
HDFC Bank Customer Assistance
Nov 09, 2019
Updated by Anupama KN
This link is not working. I submitted ecs stop letter and form at shantipark mira rd branch. My cust id is 22840860.
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    S
    SRamPrabhu
    from Delhi, Delhi
    Nov 5, 2019
    Resolved
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    Resolved

    Address: Chennai, Tamil Nadu

    I have applied hdfc fastag through online and made payment of 500 inr.
    The reference number of the application is hfr315822.
    I have applied on 3rd nov 2019 since then there is no updates and welcome letter to my registered mail and no way to track my application status.

    There is no way to contact hdfc fastag guys as the customer care number also given its busy or not being attended.
    Nov 10, 2019
    Complaint marked as Resolved 
    SRamPrabhu have you got it FASTag?

    You have marked resolved. What you have done to solve? Please guide.
    SRamPrabhu have you got it FASTag?

    You have marked resolved. What you have done to solve? Please guide.
    Hi

    I had tried three times to purchase Fastag, twice it was failed, even if the amount was debited from my account. Third time I succeeded with Ref No.: HFR605889. But till now I had not received any communication either mail or Text message. Also my failure transaction amount had yet not reverse to my account. Trying the tollfree no, but always same no is busy.


    Date of Transaction: 27.11.2019
    I too have applied. unfortunately the HDFC website gave an error after debiting my payment. I do not even have the fastag number. I do not now how to proceed in the matter. their contact number is not reachable at all
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      D
      Dipjyot Bora
      from Mumbai, Maharashtra
      Nov 5, 2019
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      Address: Vill Duri gaon Po Patiapam Ps kampur, Nagaon, Assam, 782426

      Amazon sa shopping ki debit card emi sa or seller na mara order cancel kor diya pesa refund kor diya lakin loan acount mai credit nahi huwa hdfc bank mai mana bank or amazon customer ko call kiya or problem solve nahi huwa complain bhi diya bank mai bank bola ki amazon taraf sa pesa abhi aya nahi amazon customer sa contect koro job mai amazon sa contect kiya or usna bola ki hamar taraf sa pura pesa refund kor diya aap bank sa contect koro mana emi select korka order kiya first emi dabit ho gaya amazon refund id[protected] product amaoun rs 18499
      +1 photos
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        H
        Hi Ayemi
        from Mumbai, Maharashtra
        Nov 5, 2019
        Resolved
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        Resolved

        Hi hdfc
        Since i open my hdfc account as salary account after leaving the company i didn't use my account and but later i come to to know that my account was in minus -9000 so after talking with the branch manager they reversed my account into 0 zero on july 2019, now i'm working in a company and my monthly salary is 15000 but when on oct 29th when my salary was credited you deducted 4961 on 2nd nov without any confirmation so itz like now im working to pay hdfc because itz looks like you are deducting the amount which was in minus before and i'm not happy because now i don't want to work 10hours a day and let you let you take my hard earned my money. So kindly return my money back.
        Dec 9, 2019
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Nov 05, 2019
        HDFC Bank Customer Care's response
        Dear Customer,

        Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details and complete concern. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

        -Anay
        HDFC Bank Customer Assistance
        Hi,

        My amount has been debited twice yeaterday while shopping at Brand Town Store.
        First transaction was failed and original receipt is with me but still my amount was debited.
        Please refund my amount.

        unauthorized deduction - Comment #3577599 - Image #0
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          B
          Baabun_1988
          from Chennai, Tamil Nadu
          Nov 5, 2019
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          Address: D/12 BP township, Kolkata, West Bengal, 700094

          An amount of Rs 1, 215.81 has been put on hold by HDFC bank on 4th November 2019 for MIREVENUE HOLD THROUGH GEFU, though they have already deducted Rs 1027.11 for overdue loan recovery.Kindly look into this asap.My a/c number is [protected].Rajarhat Branch.Every month bank is deducting money for different reasons.
          HDFC Bank customer support has been notified about the posted complaint.
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            V
            Vaishali Saxena 02
            from Gurgaon, Haryana
            Nov 4, 2019
            Resolved
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            Resolved

            Address: S Lal tower , 545, Dundahera Rd, Surya Vihar, Sector 20, Gurugram, Haryana 110061, 110061

            I have applied for the credit card millennia few days back, finally it go delivered to me but after the delivery i got an message that my credit card ending with 6173 is inactive please do not use this card.

            Can you please check what is the problem, why it is inactive or i have not received any otp to generate the pin even.

            Kindly check

            Card no : [protected]
            Name : vaishali saxena
            Customer id : 73260286
            Mobile : [protected]
            Dec 8, 2019
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Nov 05, 2019
            HDFC Bank Customer Care's response
            Dear Customer,

            We observe that we have responded to your e-mail on October 20, 2019, 11:29 AM. For further clarification, we request you to reply to the e-mail received. The reference number for this interaction is[protected].

            -Zubin
            HDFC Bank Customer Assistance
            Dear sir Mera loan 5/10/2019kopra Ho gaya hai jiski noc mere Pas aai Nahi

            credit card inactive - Comment #3577556 - Image #0
            From 4 October 2019 Mr. Arun Shah (NRI) has given form for NR A/C opening to Malad east Daftary rd branch but the A/C is still not yet opened and commitment was of 4 working days
            Person in contact
            krunal
            Vaishali
            Branch Manager

            Regards

            Jenny Shah

            [protected]
            Sir My name is Desu Sridhar and I am having credit card with Registered mobile no.[protected]. Plz dont auto deduct any amounts from my credit card account without my authorization.
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              P
              Prasad006
              from Vijayawada, Andhra Pradesh
              Nov 4, 2019
              Resolved
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              Resolved

              Address: RTC X ROADS, 500020

              The hdfc bank has put a hold on my funds of rupees 707.30 as "mi revenue hold through gefu" on 04 nov 2019, why and how a debit account value can be negative, when it will be cleared?

              I need clarification about negative money in my account.

              Account details:
              Account no: [protected]
              Ifsc : hdfc0000472
              Branch: rtc x roads, hyderabad.

              The customer service is not able to give any info on this.
              First of all it's hard to reach customer service because it takes a lot of time and the ivr options are very difficult and tricky to navigate, after all the effort the customer service is not helpful
              Dec 6, 2019
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Nov 05, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days.

              -Nadia
              HDFC Bank Customer Assistance
              I want satelment to my credit card
              Indrajit Goldar's reply, Oct 28, 2019
              Pls settlement my credit card
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                M
                Midhun Varma
                from Bengaluru, Karnataka
                Nov 4, 2019
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                Address: 560100

                I tried to load money for 3000 in PayZapp from my Yes Bank credit card, the money got debited but still it's not reflecting in my PayZapp wallet. I want the money in PayZapp wallet or else refund back to my Yes bank credit card asap.

                Please see the attached screenshots
                +1 photos
                HDFC Bank customer support has been notified about the posted complaint.
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                  P
                  prakash tukaram bodke
                  from Mumbai, Maharashtra
                  Nov 4, 2019
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                  Address: pune laxmi road branch hdfc bank, Pune, Maharashtra, 411030

                  AMB Charges Debited by HDFC Bank
                  My account has been debited twice with Rs.488.92 for "AMB CHRG INCL GST for oct 2019 without any prior intimation or alert.

                  I have never been communicated via Email or SMS for any such charges they introduced.

                  If they can send promotional emails and SMS to their customers then why can't they send an alert about a new charges they impose; so that customer can maintain the balance before it goes below the required amount.

                  Kindly process the refund for both these debit transactions otherwise I have to CLOSE my account with HDFC Bank forever.
                  +1 photos
                  HDFC Bank customer support has been notified about the posted complaint.
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                    M
                    mayanktyagi2000
                    from Bengaluru, Karnataka
                    Nov 4, 2019
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                    Address: 560049

                    Hi,
                    I applied for Fastag on 23rd Sept 2019. After which I made at least 13 calls and sent 5 emails but you failed to dispatch the Fastag. Your customer care kept promising me about the dispatch week after week.
                    Following escalation contact points provided on IHMCL are not valid, email are bouncing.

                    [protected]@insolutionsglobal.com: [protected]
                    ajay.[protected]@sahaj.co.in: [protected]

                    may email is [protected]@gmail.com
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                      J
                      Joe Arun Kumar
                      Nov 4, 2019
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                      Address: Chennai, Tamil Nadu, 603103

                      Have applied for hdfc fastag on 18th oct 2019. Reference no is hfr291154. Have not yet received the tag and the customer care number provided in hdfc fastag page is not functional as far as i checked, it just keeps playing a music in repeat mode. And no other means to contact to get the status. I've already paid rs.500 while applying for fastag.
                      I want to know when my fastag will be delivered or is my request is processed.
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 05, 2019
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      Please note Tag has been dispatched through Blue dart courier bearing AWB no. is [protected].

                      -Zubin
                      HDFC Bank Customer Assistance
                      Nov 06, 2019
                      Updated by Joe Arun Kumar
                      Not able to see the courier AWB no. It says protected
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                        H
                        harry.000751
                        from Patiala, Punjab
                        Nov 4, 2019
                        Resolved
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                        Resolved

                        Address: Ludhiana, Punjab, 141001

                        I have applied hdfc fastag through online and made payment of 300 inr (200 for security amount & 100 as the top up amount). The reference number of the application is hfr248397. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

                        There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

                        I have been with hdfc for 6.5 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
                        The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.
                        Dec 12, 2019
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 05, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        Please note Tag has been dispatched through India Post on 31.10.19 under AWB no. is RM[protected]IN.

                        Nadia
                        HDFC Bank Customer Assistance
                        Last September 03 rd 2019, i have applied my debit card from net banking, still now[protected]. i didn't received my HDFC debit card
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                          R
                          ravikumarkanaujia
                          from Mumbai, Maharashtra
                          Nov 4, 2019
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                          I am ex-employee of hdfc life My relieving Date 31/08/2019 & my employee code is 157291 . I want to transfer my PF amount online But my date of exit not updated in EPF account from HDFC life side. please update my exit date in EPF account.

                          Employee ID 157291
                          Member Id : MHBAN[protected]
                          UAN Number[protected]
                          Date of relieving 31/08/2019

                          Regards and thanks
                          Ravi kumar
                          [protected]
                          HDFC Life customer support has been notified about the posted complaint.
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                            G
                            gurpal virdee
                            from Gurgaon, Haryana
                            Nov 4, 2019
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                            Address: New Delhi, Delhi, 110089

                            I purchased hdfc fastag (Hfr244850) on 15 sept 2019. The tag which i received was not working and even after online recharge, i faced humiliation at toll plazas and had to pay by cash which was not my fault. As per their advice i paid inr100/- for reissue of the tag on 19/10/2019 and till date i have not received the tag kit. Every time i get a reply "your tag will be delivered in next 10 working days". This nature of service shows the unprofessional and cheap customer service of hdfc bank.
                            I warn each one, not to buy fastag from hdfc bank. Dont be in loss as i m now. Lots of options available in market, be aware.

                            Gurpal singh
                            Dear customer,

                            We wish to state that the Fastag is dispatched through Bluedart courier today. You may look forward to receiving the same shortly. Kindly write to fastag.[protected]@1pay.in in case you require any details regarding the same.

                            -Zubin
                            HDFC Bank Customer Assistance
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                              H
                              Hi Ayemi
                              from Mumbai, Maharashtra
                              Nov 4, 2019
                              Resolved
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                              Resolved

                              Dear hdfc,
                              With humble request i come before to state that i got my salary on 29th oct 2019 amount 14961 and after withdrawal of 10000 the remaining amount got deducted without any email or message and i'm really not happy about this because on 4th nov i try to withdraw money and it shows insufficient balance so i logged into my online banking and found that they were lotz off deduction within 6 days without any reason. So il be happy if you can return my hard earn salary.
                              Your sincerely
                              H tolu
                              Customer id: 65496206
                              Mobile no: [protected]
                              Dec 9, 2019
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 05, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We are working on your concern vide Ref ID: TT[protected] and will revert to you within 5 working days.

                              -Nadia
                              HDFC Bank Customer Asisstance
                              Verified Support
                              Nov 05, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We are working on your concern vide Ref ID: TT[protected] and will revert to you within 3 working days.

                              -Nadia
                              HDFC Bank Customer Assistance
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                                G
                                gurpal virdee
                                from Gurgaon, Haryana
                                Nov 4, 2019
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                                Address: I-5/32 , FIRST FLOOR , SECTOR-16 , ROHINI, New Delhi, Delhi, 110089

                                I purchased hdfc fastag, on 15 th september 2019, the tag which i received was not working even i recharged it online. I faced humiliation at the toll plaza where even after recharge i had to pay by cash there. Now as per their advice, i paid 100/- inr for reissue of the tag on 19 th october 2019 and till date (4/11/2019), i have not received it. Having lots of telephonic conversations with customer care every time i get recorded reply of "we have forwarded your complaint and it will be delivered in next 10 working days".
                                I request all not to go after hdfc fastag due to very unprofessional approach. Be safe, get any other.

                                Gurpal singh
                                Dear Customer,

                                Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                                -Anay
                                HDFC Bank Customer Assistance
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                                  S
                                  shailesh deshmukh
                                  from Mumbai, Maharashtra
                                  Nov 4, 2019
                                  Resolved
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                                  Resolved

                                  Address: Latur, Maharashtra, 413512

                                  Thank you for your interest in the hdfc bank international credit card.
                                  We are unable to process the application further, in the absence of the requisite income documents.

                                  We request you to submit the appropriate documents as mentioned below at your earliest convenience to the appended address.

                                  Hdfc bank cards division, p. O. Box 8654, thiruvanmiyur p. O., chennai 600 041.

                                  Alternatively, you could drop the completed form in the drop box at your nearest branch addressed to the manager hdfc bank card division.

                                  For salaried - public limited/multinational/private limited/proprietor firm/ partnership firm

                                  Form 16

                                  Duly certified salary slip with visiting card/employee id

                                  For salaried - government / public sector
                                  Latest payslip with visiting card/employee id or
                                  For card holders of standard chartered, citibank, hsbc, icici, abn, american express, deutsche bank, kotak mahindra bank or axis bank only
                                  Photocopy of the front of the credit card, with latest two months original statements.

                                  Please respond within 45 days from the date of this communication and we would be grateful if this receives your immediate attention to take up your application for further processing.

                                  Thanking you once again for the interest shown.

                                  Why this thing happened and what i need to do now??
                                  Dec 5, 2019
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 04, 2019
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  At the outset, we thank you for the interest shown in the Bank’s product. We wish to reassure you that your application was forwarded and put through the application approval process as per existing guidelines. We take this opportunity to inform you that address verification forms an important leg in the card application approval process. To proceed further with the same, we request you to forward the below-mentioned document ( duly signed by you ) to our mailing address. 1. Salaried - Attested copy of the latest payslip which is not beyond 45 days old and copy of the visiting card or Office Id card. 2. Self Employed - Attested copy of the latest ITR ( Income Tax Return ) and copy of the Pan card along with Computation of Income ( this is a part of the income tax returns form which the card holder submits, which lists out the individual breakup of the total income i.e Income from House Property, Income from business, etc. ). Our mailing address is: HDFC Bank Cards Division, PO BOX # 8654, Thiruvanmiyur P.O., Chennai 600 041.

                                  -Nadia
                                  HDFC Bank Customer Assistance
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                                    C
                                    chasekar2003
                                    from Tirupati, Andhra Pradesh
                                    Nov 4, 2019
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                                    Address: 625011

                                    Hdfc bank to zoom up profit it freeze customers' accounts (Below rs.10000) without any notification. I approached concern bank in this regard from pillar to post, from local branch to managing director, nodal officer nothing yield my complaints. Finally i asked all lower to higher officer to produce copy of freeze order if any. They keep silent. I approach more than one year. Further in my account there is only rs. 3000/-. So the bank authority confidently believe that for small amount, i could not go to court or any other intermediary. It is understand that hdfc bank target below rs. 10000/- customers.
                                    My account in hdfc bank branch. Coimbatore.
                                    Ifsc hdfc 0000031
                                    Further, govt agencies flash its advt if any illegal calls or message regarding banking activities received from anywhere can lodge complaints with concern bank or any legal agencies. Accordingly, i lodged a complaints to hdfc bank as open that senior manager individually contact in my matter. I received a call from +234 mentioning her.
                                    I suspect she touches criminal net work and targeting non operating accounts. Her speech was sceptical. So asked to her any message to me only registered post should be. But she turn down.
                                    So in hdfc bank customers data hacked by this staff and black mails.
                                    Whatever may be i do not bother. I want only copy of freeze order if any.
                                    Do you know meaning of copy of freeze order? You do.

                                    Thnking ypu.
                                    HDFC Bank customer support has been notified about the posted complaint.
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                                      M
                                      Maninderjarg
                                      from Mumbai, Maharashtra
                                      Nov 4, 2019
                                      Resolved
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                                      Resolved

                                      Address: V.P.O Jarg , Tehsil Payal, Ludhiana, Punjab, 141415

                                      I just want to inform you with regret today i visit hdfc bank branch jarg. My visiting time was 10:20 am but i saw your branch was not opened that time. According to my knowledge and rbi guidelines the office hours 10:00am - 4 pm. I need deposit my payment at that time to my relatives because they need payment to pay their bills but due to close your branch i was unable to deposit my payment. I have proper video of your bank and in my video your your few employees were also waiting to open your bank. So please review my complaint asap and give me the reason why this happen.
                                      I will wait for your reply.
                                      Thanks
                                      +1 photos
                                      Dec 12, 2019
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 04, 2019
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details along with the branch address. Please mention reference number TT[protected] for us to promptly respond to you via email. Visit here https://bit.ly/2Hqff0y for help with branch address.

                                      -Bejoy
                                      HDFC Bank Customer Assistance
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