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HDFC Bank Complaints & Reviews

2.9
Updated: Apr 15, 2026
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HDFC Bank reviews & complaints page 625

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C
Chintha Sandeepthi
from Ongole, Andhra Pradesh
Nov 5, 2019
Resolved
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Resolved

Address: Hyderabad, Telangana, 500038

This is sandeepthi, my credit card id is 19j[protected]s3 and cust id is [protected]. My credit card is dispatched 3 days ago and am getting message stating that "delivery of your hdfc shipment will be attempted by blue dart today. Track on http://bluedart.in/?[protected]". I haven't get my credit card. I want my credit card as soon as possible..
Dec 8, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Nov 06, 2019
HDFC Bank Customer Care's response
Dear Customer,

Credit Card despatched through Blue dart courier vide Awb - [protected] on 02/11/2019 is pending for delivery on 04/11/2019 for the reason - NEED DEPT NAME/EXTN NO. With regard to your query on credit card please feel free to contact our Phone Banking officers at any of our 24-hour Phone Banking numbers mentioned in the below URL to confirm the above details and to redirect the card. https://bit.ly/2CiDb49

-Anay
HDFC Bank Customer Assistance
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    S
    skarthik13
    from Bengaluru, Karnataka
    Nov 5, 2019
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    The issue started when i start to maintain excess money in my fastag account balance in thousands. I came back from my native to bangalore yesterday, and all toll plaza got debited fine (Even checked my transaction history). Today i got below mail/msg saying there is a manual adjustment entry to my account amount for 430/- (The sum of all toll plaza i crossed yesterday itself is 330 only).

    1. Hdfc fastag helpline is unusable (Nobody picks up)
    2. 1033 national helpline guys told you need to take it up with the bank directly as it is not associated with any toll gate (Since manual entry charge)
    3. I request for a refund and a proper usable helpline number or email contact for any further issues like this as it very sensitive

    Mail reference received today at 5:36 pm —
    Dear customer,
    Your fastag a/c has been debited for rs.450 for adjustment entry on 11/5/2019 5:36:47 pm. Balance amount in the a/c is rs. 3042.85 - hdfc bank ltd.
    Warm regards,
    Hdfc bank

    Details :-
    Fastag customer id[protected]
    Wallet id - [protected]
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Nov 11, 2019
    HDFC Bank Customer Care's response
    Dear Customer,

    Kindly note that our FasTag team has not received any email sent by you at their end. We further understand that our FasTag team has asked you to share your Vehicle image and RC Copy over email to proceed with the process of chargeback.

    -Nadia
    HDFC Bank Customer Assistance
    Nov 11, 2019
    Updated by skarthik13
    Sent the requested to the mail id - fastag.[protected]@insolutionsglobal.com today.
    Nov 16, 2019
    Updated by skarthik13
    Any update team ?
    Nov 16, 2019
    Updated by skarthik13
    Even raised complaints in hdfc fast tag portal twice. Complaint submitted, status or complaint number received for tracking purpose. Not sure whether it is working.
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      S
      Shubhankar Choudhari
      from Mumbai, Maharashtra
      Nov 5, 2019
      Resolved
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      Resolved

      Address: Nagpur, Maharashtra, 440033

      I have applied for hdfc credit card, when the customer executive calls me they don’t say anything, you could hear the background noise for a long time and they hang up just like that, without saying anything. And they don’t even call you back until you apply for card again from site and again the same process. It’s not first time i applied for at least 4-5 times still i am having this problem.
      Dec 13, 2019
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Nov 05, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the caller details, your registered contact details with the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

      -Anay
      HDFC Bank Customer Assistance
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        V
        Vijay Subramanian Hariharan
        from Bengaluru, Karnataka
        Nov 5, 2019
        Resolved
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        Resolved

        unable to receive otp - nri account

        I am not getting otp when i initiate transfer or try purchasing stuff online. I tried both the options - email and mobile and its not getting delivered.

        The unfortunate part is - i am unable to raise a complaint in hdfc bank portal - it asks for a country code and if i type 1 its not accepting it. If you have a portal that can be used only from india... Please dont ask people to convert their account to nri account. I tried...
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        A
        Anupama KN
        from Mumbai, Maharashtra
        Nov 5, 2019
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        Address: Mumbai City, Maharashtra

        I had made a complaint about unauthorized ecs. They refused to help only because of 600 rs charge. After speaking to priya nair from the branch said to give a letter and sign the ecs stop form. I made the complaint earlier but they asked me to go on some link and enter details. That link is unaccesible. This is all trick by hdfc. I went to the mira rd branch and twice submitted the details. But they are saying they earn 60000 rs a year because of me.
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Nov 06, 2019
        HDFC Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience you may have faced. Request you to write us using the below URL https://cutt.ly/beTsxCi with your account number, Complete address of Branch where the request was submitted as per web site ( Along with IFSC code) original date & amount of transaction and the reference id TT[protected] A bank representative shall contact you as soon as we receive this information

        We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum.

        -Nadia
        HDFC Bank Customer Assistance
        Nov 09, 2019
        Updated by Anupama KN
        This link is not working. I submitted ecs stop letter and form at shantipark mira rd branch. My cust id is 22840860.
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          S
          SRamPrabhu
          from Delhi, Delhi
          Nov 5, 2019
          Resolved
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          Resolved

          Address: Chennai, Tamil Nadu

          I have applied hdfc fastag through online and made payment of 500 inr.
          The reference number of the application is hfr315822.
          I have applied on 3rd nov 2019 since then there is no updates and welcome letter to my registered mail and no way to track my application status.

          There is no way to contact hdfc fastag guys as the customer care number also given its busy or not being attended.
          Nov 10, 2019
          Complaint marked as Resolved 
          SRamPrabhu have you got it FASTag?

          You have marked resolved. What you have done to solve? Please guide.
          SRamPrabhu have you got it FASTag?

          You have marked resolved. What you have done to solve? Please guide.
          Hi

          I had tried three times to purchase Fastag, twice it was failed, even if the amount was debited from my account. Third time I succeeded with Ref No.: HFR605889. But till now I had not received any communication either mail or Text message. Also my failure transaction amount had yet not reverse to my account. Trying the tollfree no, but always same no is busy.


          Date of Transaction: 27.11.2019
          I too have applied. unfortunately the HDFC website gave an error after debiting my payment. I do not even have the fastag number. I do not now how to proceed in the matter. their contact number is not reachable at all
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            D
            Dipjyot Bora
            from Mumbai, Maharashtra
            Nov 5, 2019
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            Address: Vill Duri gaon Po Patiapam Ps kampur, Nagaon, Assam, 782426

            Amazon sa shopping ki debit card emi sa or seller na mara order cancel kor diya pesa refund kor diya lakin loan acount mai credit nahi huwa hdfc bank mai mana bank or amazon customer ko call kiya or problem solve nahi huwa complain bhi diya bank mai bank bola ki amazon taraf sa pesa abhi aya nahi amazon customer sa contect koro job mai amazon sa contect kiya or usna bola ki hamar taraf sa pura pesa refund kor diya aap bank sa contect koro mana emi select korka order kiya first emi dabit ho gaya amazon refund id[protected] product amaoun rs 18499
            HDFC Bank customer support has been notified about the posted complaint.
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              H
              Hi Ayemi
              from Mumbai, Maharashtra
              Nov 5, 2019
              Resolved
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              Resolved

              Hi hdfc
              Since i open my hdfc account as salary account after leaving the company i didn't use my account and but later i come to to know that my account was in minus -9000 so after talking with the branch manager they reversed my account into 0 zero on july 2019, now i'm working in a company and my monthly salary is 15000 but when on oct 29th when my salary was credited you deducted 4961 on 2nd nov without any confirmation so itz like now im working to pay hdfc because itz looks like you are deducting the amount which was in minus before and i'm not happy because now i don't want to work 10hours a day and let you let you take my hard earned my money. So kindly return my money back.
              Dec 9, 2019
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Nov 05, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details and complete concern. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

              -Anay
              HDFC Bank Customer Assistance
              Hi,

              My amount has been debited twice yeaterday while shopping at Brand Town Store.
              First transaction was failed and original receipt is with me but still my amount was debited.
              Please refund my amount.
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                B
                Baabun_1988
                from Chennai, Tamil Nadu
                Nov 5, 2019
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                Address: D/12 BP township, Kolkata, West Bengal, 700094

                An amount of Rs 1, 215.81 has been put on hold by HDFC bank on 4th November 2019 for MIREVENUE HOLD THROUGH GEFU, though they have already deducted Rs 1027.11 for overdue loan recovery.Kindly look into this asap.My a/c number is [protected].Rajarhat Branch.Every month bank is deducting money for different reasons.
                HDFC Bank customer support has been notified about the posted complaint.
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                  V
                  Vaishali Saxena 02
                  from Gurgaon, Haryana
                  Nov 4, 2019
                  Resolved
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                  Resolved

                  Address: S Lal tower , 545, Dundahera Rd, Surya Vihar, Sector 20, Gurugram, Haryana 110061, 110061

                  I have applied for the credit card millennia few days back, finally it go delivered to me but after the delivery i got an message that my credit card ending with 6173 is inactive please do not use this card.

                  Can you please check what is the problem, why it is inactive or i have not received any otp to generate the pin even.

                  Kindly check

                  Card no : [protected]
                  Name : vaishali saxena
                  Customer id : 73260286
                  Mobile : [protected]
                  Dec 8, 2019
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 05, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We observe that we have responded to your e-mail on October 20, 2019, 11:29 AM. For further clarification, we request you to reply to the e-mail received. The reference number for this interaction is[protected].

                  -Zubin
                  HDFC Bank Customer Assistance
                  Dear sir Mera loan 5/10/2019kopra Ho gaya hai jiski noc mere Pas aai Nahi
                  From 4 October 2019 Mr. Arun Shah (NRI) has given form for NR A/C opening to Malad east Daftary rd branch but the A/C is still not yet opened and commitment was of 4 working days
                  Person in contact
                  krunal
                  Vaishali
                  Branch Manager

                  Regards

                  Jenny Shah

                  [protected]
                  Sir My name is Desu Sridhar and I am having credit card with Registered mobile no.[protected]. Plz dont auto deduct any amounts from my credit card account without my authorization.
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                    P
                    Prasad006
                    from Vijayawada, Andhra Pradesh
                    Nov 4, 2019
                    Resolved
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                    Resolved

                    Address: RTC X ROADS, 500020

                    The hdfc bank has put a hold on my funds of rupees 707.30 as "mi revenue hold through gefu" on 04 nov 2019, why and how a debit account value can be negative, when it will be cleared?

                    I need clarification about negative money in my account.

                    Account details:
                    Account no: [protected]
                    Ifsc : hdfc0000472
                    Branch: rtc x roads, hyderabad.

                    The customer service is not able to give any info on this.
                    First of all it's hard to reach customer service because it takes a lot of time and the ivr options are very difficult and tricky to navigate, after all the effort the customer service is not helpful
                    Dec 6, 2019
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 05, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days.

                    -Nadia
                    HDFC Bank Customer Assistance
                    I want satelment to my credit card
                    Indrajit Goldar's reply, Oct 28, 2019
                    Pls settlement my credit card
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                      M
                      Midhun Varma
                      from Bengaluru, Karnataka
                      Nov 4, 2019
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                      Address: 560100

                      I tried to load money for 3000 in PayZapp from my Yes Bank credit card, the money got debited but still it's not reflecting in my PayZapp wallet. I want the money in PayZapp wallet or else refund back to my Yes bank credit card asap.

                      Please see the attached screenshots
                      HDFC Bank customer support has been notified about the posted complaint.
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                        P
                        prakash tukaram bodke
                        from Mumbai, Maharashtra
                        Nov 4, 2019
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                        Address: pune laxmi road branch hdfc bank, Pune, Maharashtra, 411030

                        AMB Charges Debited by HDFC Bank
                        My account has been debited twice with Rs.488.92 for "AMB CHRG INCL GST for oct 2019 without any prior intimation or alert.

                        I have never been communicated via Email or SMS for any such charges they introduced.

                        If they can send promotional emails and SMS to their customers then why can't they send an alert about a new charges they impose; so that customer can maintain the balance before it goes below the required amount.

                        Kindly process the refund for both these debit transactions otherwise I have to CLOSE my account with HDFC Bank forever.
                        HDFC Bank customer support has been notified about the posted complaint.
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                          M
                          mayanktyagi2000
                          from Bengaluru, Karnataka
                          Nov 4, 2019
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                          Address: 560049

                          Hi,
                          I applied for Fastag on 23rd Sept 2019. After which I made at least 13 calls and sent 5 emails but you failed to dispatch the Fastag. Your customer care kept promising me about the dispatch week after week.
                          Following escalation contact points provided on IHMCL are not valid, email are bouncing.

                          [protected]@insolutionsglobal.com: [protected]
                          ajay.[protected]@sahaj.co.in: [protected]

                          may email is [protected]@gmail.com
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                            J
                            Joe Arun Kumar
                            Nov 4, 2019
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                            Address: Chennai, Tamil Nadu, 603103

                            Have applied for hdfc fastag on 18th oct 2019. Reference no is hfr291154. Have not yet received the tag and the customer care number provided in hdfc fastag page is not functional as far as i checked, it just keeps playing a music in repeat mode. And no other means to contact to get the status. I've already paid rs.500 while applying for fastag.
                            I want to know when my fastag will be delivered or is my request is processed.
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 05, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            Please note Tag has been dispatched through Blue dart courier bearing AWB no. is [protected].

                            -Zubin
                            HDFC Bank Customer Assistance
                            Nov 06, 2019
                            Updated by Joe Arun Kumar
                            Not able to see the courier AWB no. It says protected
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                              H
                              harry.000751
                              from Patiala, Punjab
                              Nov 4, 2019
                              Resolved
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                              Resolved

                              Address: Ludhiana, Punjab, 141001

                              I have applied hdfc fastag through online and made payment of 300 inr (200 for security amount & 100 as the top up amount). The reference number of the application is hfr248397. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

                              There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

                              I have been with hdfc for 6.5 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
                              The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.
                              Dec 12, 2019
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 05, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              Please note Tag has been dispatched through India Post on 31.10.19 under AWB no. is RM[protected]IN.

                              Nadia
                              HDFC Bank Customer Assistance
                              Last September 03 rd 2019, i have applied my debit card from net banking, still now[protected]. i didn't received my HDFC debit card
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                                R
                                ravikumarkanaujia
                                from Mumbai, Maharashtra
                                Nov 4, 2019
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                                I am ex-employee of hdfc life My relieving Date 31/08/2019 & my employee code is 157291 . I want to transfer my PF amount online But my date of exit not updated in EPF account from HDFC life side. please update my exit date in EPF account.

                                Employee ID 157291
                                Member Id : MHBAN[protected]
                                UAN Number[protected]
                                Date of relieving 31/08/2019

                                Regards and thanks
                                Ravi kumar
                                [protected]
                                HDFC Life customer support has been notified about the posted complaint.
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                                  G
                                  gurpal virdee
                                  from Gurgaon, Haryana
                                  Nov 4, 2019
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                                  Address: New Delhi, Delhi, 110089

                                  I purchased hdfc fastag (Hfr244850) on 15 sept 2019. The tag which i received was not working and even after online recharge, i faced humiliation at toll plazas and had to pay by cash which was not my fault. As per their advice i paid inr100/- for reissue of the tag on 19/10/2019 and till date i have not received the tag kit. Every time i get a reply "your tag will be delivered in next 10 working days". This nature of service shows the unprofessional and cheap customer service of hdfc bank.
                                  I warn each one, not to buy fastag from hdfc bank. Dont be in loss as i m now. Lots of options available in market, be aware.

                                  Gurpal singh
                                  Dear customer,

                                  We wish to state that the Fastag is dispatched through Bluedart courier today. You may look forward to receiving the same shortly. Kindly write to fastag.[protected]@1pay.in in case you require any details regarding the same.

                                  -Zubin
                                  HDFC Bank Customer Assistance
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                                    H
                                    Hi Ayemi
                                    from Mumbai, Maharashtra
                                    Nov 4, 2019
                                    Resolved
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                                    Resolved

                                    Dear hdfc,
                                    With humble request i come before to state that i got my salary on 29th oct 2019 amount 14961 and after withdrawal of 10000 the remaining amount got deducted without any email or message and i'm really not happy about this because on 4th nov i try to withdraw money and it shows insufficient balance so i logged into my online banking and found that they were lotz off deduction within 6 days without any reason. So il be happy if you can return my hard earn salary.
                                    Your sincerely
                                    H tolu
                                    Customer id: 65496206
                                    Mobile no: [protected]
                                    Dec 9, 2019
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 05, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We are working on your concern vide Ref ID: TT[protected] and will revert to you within 5 working days.

                                    -Nadia
                                    HDFC Bank Customer Asisstance
                                    Verified Support
                                    Nov 05, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We are working on your concern vide Ref ID: TT[protected] and will revert to you within 3 working days.

                                    -Nadia
                                    HDFC Bank Customer Assistance
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                                      G
                                      gurpal virdee
                                      from Gurgaon, Haryana
                                      Nov 4, 2019
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                                      Address: I-5/32 , FIRST FLOOR , SECTOR-16 , ROHINI, New Delhi, Delhi, 110089

                                      I purchased hdfc fastag, on 15 th september 2019, the tag which i received was not working even i recharged it online. I faced humiliation at the toll plaza where even after recharge i had to pay by cash there. Now as per their advice, i paid 100/- inr for reissue of the tag on 19 th october 2019 and till date (4/11/2019), i have not received it. Having lots of telephonic conversations with customer care every time i get recorded reply of "we have forwarded your complaint and it will be delivered in next 10 working days".
                                      I request all not to go after hdfc fastag due to very unprofessional approach. Be safe, get any other.

                                      Gurpal singh
                                      Dear Customer,

                                      Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                                      -Anay
                                      HDFC Bank Customer Assistance
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