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HDFC Bank Complaints & Reviews

2.9
Updated: Jun 7, 2026
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M
mohit marwaha
from Panipat, Haryana
Nov 1, 2019
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Address: g.t. road, Panipat, Haryana, 132103
Website: www.hdfcbank.com, www.rbi.org.in

Loan account[protected] hdfc bank panipat haryana i have applied my loan closer request for list of documents on dated 15/10/19 but today have received a call from hdfc bank manager mr. Vikas he said my request has been cancelled and closed in our system but instead of that i have not given any request in writing and i want all documents from hdfc bank but they are harassment and i request you kindly resolve and give me request number against this complaint they are demanding my income documents and not providing foreclosure instead of that this loan account belongs to my individual name and till date i have no business firm so why they are additional charging which is not applicable on me as my loan is running since 2014. Kindly take necessary action against hdfc bank for mentally harassment as well as delay of my new loan due to above mentioned documents.
HDFC Bank customer support has been notified about the posted complaint.
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    Suresh$
    from Hyderabad, Telangana
    Nov 1, 2019
    Resolved
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    Resolved

    Address: S.R Nagar, Hyderabad, Andhra Pradesh

    Dear sir
    Am an old customer of hdfc bank from sr nagar, hyderabad, today i have visited the branch for converting my account from salary account to savings account. I visited mr himavanth he is pb from the branch. I sit atleast a half an hour in front of him. But he is not responded. Finally i asked him seriously he replied and take a form for converting. And he showed another guy. He is mr yv krishna. He told me there is no form like that's. It means there's no communication between both and they haven't any knowledge of that. I never expected from the branch like these types of issue. Recently i am taken a mpos mechine. That's why i asked the details. I need clear explanation from your side. Now iam going to close all the my accounts and credit cards and loans.in future i never suggest this branch to anyone
    Dec 5, 2019
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Nov 01, 2019
    HDFC Bank Customer Care's response
    Dear Customer,

    Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details and complete concern. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

    -Anay
    HDFC Bank Customer Assistance
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      D
      dannydanya
      from Coimbatore, Tamil Nadu
      Nov 1, 2019
      Resolved
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      Resolved

      Address: 641663

      Have submitted my fastag application (Vide ref no. Hfr272344) on 11.10.2019 ; i have not received the fastag till date. It has been more than 7 working days;
      I called the customer care today and they tell me that my kyc is incomplete - but why has this information not been passed on by the bank via mail/message to me at all. I have sent my documents for kyc on 25/10/2019 - but till today they have not dispatched the fastag.
      I was in a similar situation in 2018 (Application no: hfr035179 on 23.02.2018), where no information was passed on to me.
      I had really hoped your system would have improved in the past one year and come back to you'll this year. Sadly, i have been put in a very non-informative situation again.
      Dec 6, 2019
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Nov 02, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      We require KYC documents/Proof of Identity for further process. Kindly contact Fastag Helpline number at[protected] in case of any further assistance.

      -Nadia
      HDFC Bank Customer Assistance
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        D
        dr.rajk.2019
        from Gurgaon, Haryana
        Nov 1, 2019
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        Address: New Delhi, Delhi, 110022

        Dear sir/madam,

        I had two personal loan accounts one from hdfc bank ltd and another from aditya birla financial services ltd of two lakhs each from both banks but i was in need of more funds for my personal use, so i searched online, hence hdfc bank ltd executive approached me via india lends. Hdfc bank ltd executive and india lends executive both advised me for balance transfer of my aditya birla financial services ltd loan to hdfc bank ltd because i had already paid 6 emi of aditya birla financial services ltd loan. They assured me that balance transfer is possible after 6 emi in aditya birla financial services ltd, hence i was agreed for that and i proceeded for that but after disbursal when i received demand draft payable to aditya birla financial services ltd lan-abflnd_pl[protected] from hdfc bank ltd having dd amount rs.1, 81, 015.00/-, i approached to aditya birla financial services ltd for my final settlement via mail, but they closed my case saying that before 12 months its not possible, then i did make call to hdfc bank ltd excutive for either reschedule my loan or disburse amount of dd. They denied and said that its not possible. I told him that after 3 months dd already will be nullified but she did not consider my request. Now situation is that neither aditya birla financial services ltd nor hdfc bank ltd doing nothing on my request.
        Resulting i am paying emi for that funds which is not utiliised by me. Dd is just a paper for me.

        My loan details are as follows:-
        Hdfc bank ltd current/new loan, los no.94220538... Of 09 lacs.
        Hdfc bank ltd past/old loan, los no.67950088... Of 2 lacs.

        Aditya birla financial services ltd loan account number. Abflnd_pl[protected]... Of 2 lacs.

        So i need resolution of my matter either from hdfc bank ltd or aditya birla financial services ltd.

        Thanks
        With regards
        Dr. Raj kumar
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Nov 01, 2019
        HDFC Bank Customer Care's response
        Dear Customer,

        We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

        -Zubin
        HDFC Bank Customer Assistance
        Nov 07, 2019
        Updated by dr.rajk.2019
        Still yet not received any update and resolution from HDFC Bank Ltd.

        Thanks
        With Regards
        Dr.Raj Kumar
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          P
          Parivarthan M U
          from Bengaluru, Karnataka
          Nov 1, 2019
          Resolved
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          Resolved

          imps transaction timed out due to technical reasons

          Address: Domlur, Bangalore, Karnataka

          I initiated a transfer of 15000 on 30th of october 2019. The amount was debited from my account and the beneficiary bank still does not recognize the transaction. It has been t+1 day and still the funds are not credited back to the account. Below is the message

          Update: your money transfer of inr 15, 000.00 on 30-10-19 timed out due to technical reason. (Imps ref no. Xxxxxxxxxxxx). If this transaction is not done by you, call...
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          Rajini Medaboina
          from Delhi, Delhi
          Nov 1, 2019
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          Address: Hyderabad, Andhra Pradesh, 500011

          I have taken personal loan from hdfc, gap interest charged without notice and charged twice. All hidden charges deducted.
          It is big loss on charges and no clue on deductions (5k) on outstanding balance whcih is balance transferred.

          No proper informaation on why it got deducted.
          Totally am at lossof 30k because of hidden charges.
          Lost trust in hdfc bank as they did big cheating because nothing got disclosed before disbursement and this is way cheated a hdfc salaried account holder. No one continues with bank.

          I will defenetly wont refer hdfc for personal loans.
          I need justification on my charges which were deducted twice on the name of gap interest and are not disclosed before disbursement.

          I consider it as decieve a customer by not disclosing charges details.
          HDFC Bank customer support has been notified about the posted complaint.
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            D
            Dexta Ishant
            from Bengaluru, Karnataka
            Nov 1, 2019
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            Address: 5TH CROSS, 560034

            I had applied for a credit card in your bank. I gave all the necessary documents. Your agents came for inspection as well. I asked will it be approved to them they were like "100% it will be approved and you will get the card delivered in your office by next week". After all this i don't understand why the application was declined. Please give assurance when you guys are completely sure about something and i would want to know the reason why the application was declined.

            Name : ishant gurung
            Date application was submitted: 18 october 2019
            Name of executive: don’t remember/ na
            Contact details: do not have/ na
            Application reference number : na
            Place where form was collected: telligent office, electronic city, bengaluru
            Email id : [protected]@gmail.com
            Phone number : [protected]
            Customer id :[protected]
            HDFC Bank customer support has been notified about the posted complaint.
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              A
              aakashkumar5000
              from Noida, Uttar Pradesh
              Nov 1, 2019
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              Address: Sonipat, Haryana, 131001

              Myself aakash and i was opened account in kamaspur (Sonipat) hdfc branch in 2017. At the time of opened the account in branch they issued me debit card (Platinum). I did some transactions in my account in a year. After one year i was found that the account and atm is not useable for me. And i visited the branch for close my account and bebit card as well.
              But the staff not giving me any response. Again i visited the branch the told me server is down. Today was not possible. Third time i visited the branch they told me we are too busy so come again after that so many times i visited the branch they are not responding me.
              And after some days bank has to take charges of non maintenance or atm again. Or my balance also showed nagative of rs/-1286/-
              And my previous balance is already deducted. Kindly confirm me whose fault is this.. I want answer that. This kind of services you are giving to your customers..
              Staff is not give time at the time of closing the account. When they opened the new account they call us so many times.. I assure you i will not pay any single amount..
              Or kindly return me the my previous amount as well because it was not my fault and close my account as soon as possible..
              HDFC Bank customer support has been notified about the posted complaint.
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                S
                Sharmabrd
                from Agra, Uttar Pradesh
                Oct 31, 2019
                Resolved
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                Resolved

                Address: Dehradun, Uttarakhand, 248001

                I approached the dehradun branch of hdfc securities located at cantt. Road today to submit updated kyc form for my demat accounts and hdfc sec account. Since my account is in baroda and i now reside in dehradun, the branch manager didn't accept the kyc form with my new residential address. He advised to get the address changed first through a different form. He also said that the address change form needs to be verified at hdfc bank branch first and then submitted to him. On asking him the logic of this procedure, he explained that demat account is handled by branch and hdfc sec account is handled by him. Upto this point its ok. The issue starts now. He could not locate and provide the address change form on the pretext that he does not have any staff reporting to him and he alone can not handle the work load of the branch. On telling him that i am a preferred customer of hdfc bank, his reply was that since i do not hold an account in his branch, i will get least priority! Will hdfc bank explain such attitude of their officers.
                Dec 7, 2019
                Complaint marked as Resolved 
                HDFC Securities customer support has been notified about the posted complaint.
                Verified Support
                Nov 01, 2019
                HDFC Securities Customer Care's response
                Dear Customer,

                We sincerely regret the inconvenience caused to you in this regard.

                In order to address your concerns, we request you to share your trading account no. or write to us at "[protected]@hdfcsec.com". We will be happy to assist you.

                Regards
                Customer Care
                HDFC Securities Ltd
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                  A
                  Adarsh Salot
                  from Mumbai, Maharashtra
                  Oct 31, 2019
                  Resolved
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                  Resolved

                  Address: Mumbai City, Maharashtra, 400080

                  It's been 1 week my current account is open and debit card received but no otp yet. Just dont understand if green initiative was been taken so seriously why was it not been effective to ensure no delay. Have called sales person so many times and just no proper support.
                  In addition your pin instant generation doesn't work, reason it needs atleast third part service to be enabled, how can i enabled that without atm pin not sure. It's a deadlock in itself.
                  Secondly i din't receive otp but if i need to regenerated irrespective of any reason i select bank will charge me rs. 50, not sure what is the intention behind the same.
                  I am stucked in my business and cannot proceed with any transactions which were due.
                  Additionally in welcome kit, i did not receive customer id and tpin as promised which is stopping me to call phonebanking.
                  Need immediate help on the same. Hopefully can get it within today.
                  Dec 12, 2019
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 01, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We understand that you have also raised your concerns at HDFC Bank Support vide Reference Number[protected] and they had addressed your concern through E-Mail dated October 31, 2019, 05:29 PM.

                  -Nadia
                  HDFC Bank Customer Assistance
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                    G
                    Gajanan Mulate
                    from Aurangabad, Maharashtra
                    Oct 31, 2019
                    Resolved
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                    Resolved

                    Address: Plot No 1 gut 91 new satara parisar, Aurangabad, Bulandshahr, Uttar Pradesh, 431001

                    I having hdfc bank credit card with your bank. This credit card is not in use from the last 1 and a half yrs.
                    But so many default charges that have been applied to my credit card account.
                    And i m not able to pay the outstanding amount.
                    Total outstanding amount around 1lac and above but i am not using the credit card from the last 1years.
                    So please reverse charges.
                    Dec 1, 2019
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 31, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    Basis your post, we have taken a detailed review of your card account and we again wish to inform you that in the event of non-receipt of payment, delayed payment or payment less than the total minimum amount due the applicable late payment charges/finance charges would be levied to the card account. You will appreciate that the bank charges levied are legitimate and in accordance with the Schedule of Charges shared along with the Most Important Terms & Conditions as well as on the reverse of the credit card statement. Please visit http://bit.ly/2I2IFCD for further clarification.

                    -Nadia
                    HDFC Bank Customer Assistance
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                      B
                      BRV MANOJ KUMAR
                      from Raia, Goa
                      Oct 31, 2019
                      Resolved
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                      Resolved

                      I have used my debit card for payment of hospital charges rs 1250/- at mamata hospital mahabubnagar. The hospital having pos machine of hdfc levied 31.25 towards bank charges. Inspite of my submitting that there won't be any charges they didn't listen and charges are collected. I request you to verify and refund the charges to my bank account.
                      Thank you
                      Brv manoj kumar
                      Dec 3, 2019
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Oct 31, 2019
                      Updated by BRV MANOJ KUMAR
                      have used my debit card for payment of hospital charges Rs 1250/- at mamata hospital mahabubnagar. The hospital having pos machine of hdfc levied 31.25 towards bank charges. Inspite of my submitting that there won't be any charges they didn't listen and charges are collected. I request you to verify and refund the charges to my bank account.
                      Thank you
                      BRV Manoj Kumar
                      Verified Support
                      Oct 31, 2019
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                      -Anay
                      HDFC Bank Customer Assistance
                      Our Ford freestyle Hdfc fasttag wallet ID is.[protected]. I recharged with Rs.3000.and the present balance is Rs.3189.whenever I pass through the fasttag lane showing fast tag is blocked.Please clear the problem.
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                        V
                        Vishally
                        from Mumbai, Maharashtra
                        Oct 31, 2019
                        Resolved
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                        Resolved

                        The branch of mheru and manager name is mr. Ram tripathi and his co staff are not able to deposit the cash with proper documents. If i m able to bear the charges governed by the govt what is the problem to staff to deposit the cash they denied it and behave rudely. He asked me too go somewhere else to deposit the cash because others branches deposit cash above rs 25000 as in illegal manner
                        Dec 2, 2019
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 31, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share with us your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.
                        -Anay
                        HDFC Bank Customer Assistance
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                          R
                          Ram Aute
                          from Nagpur, Maharashtra
                          Oct 31, 2019
                          Resolved
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                          Resolved

                          policy dividend fund not received

                          Address: Chnada .nagar, Sr., Pune, Maharashtra, 411014

                          Re:'hdfcsl=[protected]' hdfc life policydear service team,

                          Please be informed that i have received call from customer care team and given information about claim for policy dividend and applications.

                          I already are co ordination with your s hyderabad office team for portfolio generation and dividend amount claiming of my policy.

                          So request to we need to cross check with customer care about my portfolio...
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                          ShakirAli
                          from Bengaluru, Karnataka
                          Oct 31, 2019
                          Resolved
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                          Resolved

                          I am getting some unnecessary amount deduct from my account i. E, charging inst-alert chg inc gst. My customer id is[protected]. I don't know why but if it happen because of some facilities then kindly stop that facilities.

                          Each month i am getting deduction of inr 17.70 in my saving account. Stop this on high priority.

                          If you don't revert these charges i'm going to end my relationship with hdfc by closing my saving and current account.
                          Dec 1, 2019
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 31, 2019
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We wish to state that Salary/Savings Account customers registered for InstaAlerts service with 'SMS' facility, would be charged Rs. 15/- per quarter + taxes.

                          Additional Information:

                          Customers who are registered only for 'Email' alerts facility for receiving InstaAlerts will not be charged.

                          Debit/Credit Card Transaction alerts sent as per regulatory guidelines and NetBanking transaction alerts do not form part of InstaAlert Service.

                          Customers who are not registered for InstaAlert service will continue to get these alerts free of charge.

                          All fees and charges mentioned above will attract Goods and Services Tax (GST) @18%

                          -Nadia
                          HDFC Bank Customer Assistance
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                            Vadivel Babu
                            from Tiruchirappalli, Tamil Nadu
                            Oct 31, 2019
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                            Address: 53/A RAJIVGANDHI NAGAR , MADURA MOTTUR , ORRIKAI POST KANCHIPURAM 631502, Kanchipuram, Tamil Nadu, 631502

                            Dear sir :
                            My name yasotha babu my mobile number [protected]
                            My hadfc two wheeler loan number is[protected]. I have take loan for two wheelar was last year 2018 december. I have to pay emi last 08/2019 aug only. My pending loan was two emi amount 3535 amount. Last one month before my son was accident thats why iam not able to pay correctly. Its was financial problem. Hdfc kanchipuram collection person ask money. I already told give time i willl pay. But they not accepted that, morning 9 to evening 5 clock also wait my home out side. Speak roundly my neighbors all see them. They come yesterday nite 9 clock also ask my daughter. But i am not in home i am in hospital its my son. I will pay onley after 2 month fully pay amount kindly give time. Dont torcher any time please i am live with family. I case any big happen come my home you only responsible for that. Now also that collection person wait my home out side. Please recover the problem.
                            HDFC Bank customer support has been notified about the posted complaint.
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                              S
                              shake mastanvali
                              from Mumbai, Maharashtra
                              Oct 31, 2019
                              Resolved
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                              Resolved

                              Address: 6-1-321/1 4TH FLOOR OLD CIB QUARTERS KHAIRTHABAD, Hyderabad, Andhra Pradesh, 500004

                              Dear sir,

                              This is shake mastan vali account holder of[protected] in your branch
                              I have made a wrong payment to my hdfc credit card through phone pay which is linked to account
                              But i have entered wrong credit card number actual card number is [protected] but i have entered [protected]

                              So please kindly stop the payment to that card

                              Thanks & regards,
                              Shake mastan vali
                              [protected]
                              Dec 2, 2019
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 31, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We are fully sensitized to your feedback and assure you that the same has been shared with the concerned as appropriate. We request you to share the debited account statement along with the third party payment form https://bit.ly/32ZXKOI and visit the below link to write to us on your queries to enable us to assist you. https://bit.ly/335D7jW

                              -Nadia
                              HDFC Bank Customer Assistance
                              Dear sir I have two account in hdfc bank I have not pay for credit payment about some financial problem but why hold same amount in my two account [protected] and [protected] pls clear my cruunt account.
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                                A
                                Abinash1206
                                from Surat, Gujarat
                                Oct 31, 2019
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                                Address: Kabra Housing socity, Valsad, Gujarat, 396191

                                Dear sir,
                                Last day when i checked my account, there was 885 rupees deducted from my account. For this when i talked with hdfc customer care they told me this is debit card annual fee. And when i asked her (Neelam), this money never deducted from my account before. And she told me this is new card issues to you from last year. And this is annual fee of your new card.

                                My concern is when they offering me this new card they never told me any annual charges. Otherwise i never take the new card. Now they are charging me on basic of this. And when i propose my concern to them they are telling me to visit branch for this.
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  Rangu Naresh Kumar
                                  from Hyderabad, Telangana
                                  Oct 31, 2019
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                                  Address: Flat G3, Comfort Landmark, Bandar Layout road no 9, nizampet, Hyderabad, Andhra Pradesh, 500090

                                  I have a salary/savings account with hdfc bank. I have few loans and emi/ecs payments are registered with same account.
                                  I was unemployed since an year, and couldn't arrange the funds in time. Because of the insufficient funds i got few many cheque bounces.
                                  I have arranged some funds from external sources for loans into the account, and hdfc bank immediately deducted more than rs32000 at once without any prior information to me.
                                  I accept that debit return charges are pending from my end, i'm willing to pay the charges on monthly basis but not at once.
                                  Please help me to get my money back, i desperately need that amount now.
                                  This is my first bad experience with hdfc bank.
                                  HDFC Bank customer support has been notified about the posted complaint.
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                                    H
                                    Harshitha Ramnath
                                    Oct 30, 2019
                                    Resolved
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                                    Resolved

                                    Amb chrg ncl gst for jun jul aug deducting twice

                                    Even after saying that the account is not a salary account anymore, the bank is deducting twice thrice 708rs. Hard earned money is being looted easily by the bank. Why do not they understand that public keeps the money in the bank for security and not for looting.

                                    I dont know why this is happening with my account so many deductions. Please do not opem account in hdfc bank. My advice. They do not explain for the deductions and keep deducting until its 0.
                                    Dec 6, 2019
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 31, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the required details. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                    -Preethi
                                    HDFC Bank Customer Assistance
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