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HDFC Bank Complaints & Reviews

2.9
Updated: Jan 28, 2026
Complaints 32943
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HDFC Bank reviews & complaints page 627

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R
rajni811
from Noida, Uttar Pradesh
Nov 1, 2019
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Address: Chandigarh, Punjab, 160101

I have transferred 2000 rs in my payzapp account and complete basic kyc 7 days ago, but still i m not able to send or spent money. It shows pop up " please update kyc". Payzapp account number is[protected]...   replace all
HDFC Bank customer support has been notified about the posted complaint.
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    S
    Sairam99u
    from Mumbai, Maharashtra
    Nov 1, 2019
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    I have ordered one mobile from flipkart
    Order id - od[protected] on 30th october 2019. I have immediately cancelled the purchase due to some valid reasons. The flipkart immediately initiated the process of refund. However, i keep getting messages for cancelled loan number 52296609 that emi details for 6 months. Hdfc has to update this cancellation and acknowledge. Request them to do the same at the earliest
    HDFC Bank customer support has been notified about the posted complaint.
    Dec 11, 2021
    Updated by Sairam99u
    Nothing happened even after your notification to your customer support. Just I muted your unwanted notifications.
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      A
      Abhinay Mani
      from Gurgaon, Haryana
      Nov 1, 2019
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      Address: Noida Sec 84 Hosiery Complex, Gautam Buddh Nagar, Uttar Pradesh

      The hdfc bank has put a hold on my funds of rupees around 776 as mi revenue hold through gefu, ac number is
      Account number: 1900*1985
      Ifsc: hdfc0001900
      Branch: noida sec 84 hosiery complex
      The customer service is not able to give any info on this.
      First of all it's hard to reach customer service because it takes a alot of time and the ivr options are very difficult and tricky to navigate, after all the effort the customer service is not helpful
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Nov 05, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      We understand that our Branch Official Mr. Sarvesh Kumar has contacted you to address your query and has also emailed you. Please feel free to speak to Mr. Sarvesh Kumar on [protected] or email at sarvesh.[protected]@hdfcbank.com for any further clarification or assistance.

      -Nadia
      HDFC Bank Customer Assistance
      Nov 08, 2019
      Updated by Abhinay Mani
      thanks for your help. and issue has been resolved.
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        A
        AjmalK
        from Mumbai, Maharashtra
        Nov 1, 2019
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        Address: Mumbai City, Maharashtra, 400070

        Hello, i am very furious and frustrated with your agents who sold me personal loan for which acct number is 94389122. They promised that there wont be any processing fees but i hv been charged 4000+719 which is not acceptable. I have chasing those 2 ladies for over a month now and they have been pushing it stating they will give me refund of the said amount. Around 15th oct they did transfer 2k and remaining promised to be paid by end of october. But now they not answering my call or replying to my msgs. They are your representative chosen by you so this definitely destroys your image and breaks trust of your client. I hope you guys will be able to help resolve this and close it at the earliest.
        HDFC Bank customer support has been notified about the posted complaint.
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          M
          Manoj sehrawat
          from Delhi, Delhi
          Nov 1, 2019
          Resolved
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          Resolved

          I submitted all my documents one after one, but their requirement is not full fil. They always demand new document one after one when i submitted the previous demanded documents. When they have to sell the insurance they call again and again, give ads, always talk about benefits, but the reality behind this is very bad. I do not suggest anyone buy hdfc ergo policy. I paid emis of my loan but they told me by a letter that i am not interested in claim. Very cheap minded staff, their moto is to not giving any claim to anybody.
          Dec 7, 2019
          Complaint marked as Resolved 
          HDFC ERGO General Insurance customer support has been notified about the posted complaint.
          Verified Support
          Nov 05, 2019
          HDFC ERGO General Insurance Customer Care's response
          Dear Sir,

          We request you to write us at [protected]@hdfcergo.com to enable us assist you.
          There has been a auto debit from my credit card on 15.10.2019 from credit card i have not done that payment .do check details and refund my money.
          txn id:587945dfgr1145
          plz refund my money sooon
          this is my second complaint

          regards
          Ram

          [protected]
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            A
            anujbohra
            from Mumbai, Maharashtra
            Nov 1, 2019
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            payment issues

            Address: Mumbai City, Maharashtra
            Website: payzapp.biz.hdfcbank.com/HDFCPayZapp/Account/Login.aspx

            I must file a legal complaint if the following issue is not resolved. Please look into this very urgently.

            My transaction id is 76751492 dated 27th sept 2019 for amount of inr 1, 100. The transaction status shows success in payzapp. However in my bill generated by the vendor for the next month, the vendor says that payment is outstanding. A system-generated response from payzapp was received on 16th oct 2019 that the issue...
            +3 photos
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            H
            HR Sam
            from Indore, Madhya Pradesh
            Nov 1, 2019
            Resolved
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            Resolved

            Address: annapurna road indore IFSC code HDFC0001771, Indore, Madhya Pradesh, 452010

            On 31st-oct.2019 i deposited 8000 in my bank account for my emi but today on 1st-nov.2019 when i saw some amount is automatically deducted from my account without any approval and without any intimation.
            When i check by net banking rs. 487 was on hold i don't know why but it was showing hold and on 2nd - nov.2019 my emi will be deducting from my account if any penalty or any extra charges will be applied on you are liable for that.
            I request them to please do the needful for me and provide me my amount back.
            Dec 7, 2019
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Nov 01, 2019
            Updated by HR Sam
            PLEASE DO THE NEEDFUL ASAP
            Verified Support
            Nov 01, 2019
            HDFC Bank Customer Care's response
            Dear Customer,

            We would like to inform you that there are outstanding charges on your account to be recovered. Hence we request you to maintain sufficient balance in your savings account or transfer the same so that the charges can be recovered. For further assistance on your outstanding charges, we request you to visit your account branch.

            -Nadia
            HDFC Bank Customer Assistance
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              S
              sekar5757
              from Mumbai, Maharashtra
              Nov 1, 2019
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              Address: 641602

              I am hdfc bank credit card holder. This bank has auto debited of rs.1899/-to one assistant from my credit card number ending with 0703 without my concern on dated 25/10/2019.
              I'm totally disappointed with this service & don't like to continue this membership anymore. So cancel the membership & refund the is debited amount of rs.1899/- without any reason.

              One assistant membership number:5582328
              Name:thanasekar. R
              Mobile no: [protected]
              Mail id: [protected]@gmail.com
              Credit card number ending :0703
              +1 photos
              HDFC Bank customer support has been notified about the posted complaint.
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                M
                Manish_2016
                from Delhi, Delhi
                Nov 1, 2019
                Resolved
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                Resolved

                Address: 132001

                Dear team,
                O dated 01/11/2019 hdfc bank employee mr vedpal who is in credit card payment recovery team he pay my payment without inform me and this rime he pressour me for payment and saying me if i have no payment he pick my bike or doing unethical behave with me. I accept i have dues of hdfc bank and i allready trying to arranging payment for clearing the dues i need some time foe clearing my all dues
                Dec 12, 2019
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Nov 01, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                With regard to your credit card, we request you to contact our Debt manager at [protected]-702.

                -Zubin
                HDFC Bank Customer Assistance
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                  R
                  roshithn
                  Nov 1, 2019
                  Resolved
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                  Resolved

                  Address: Thiruvananthapuram, Kerala, 695582

                  Hi i have applied for hdfc credit card. I have received an email for rca decalartion even after submitting documents and direct verification by hdfc perso. He een came to my house. Please note that i have already submitted all the documents. My application number is 19j[protected]s6. Please note that i have applied yes bank credit card application on the same day of hdfc application. But yes bank credit card approved with in 15 days. But why there is so much hassles with hdfc credit card application.

                  Thanks
                  Roshith
                  [protected]@gmail.com
                  Dec 2, 2019
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 01, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We wish to inform you that your application has been considered in line with the bank's internal credit policy and operating/credit processes. You may track your credit card application status in our Bank's website: www.hdfcbank.com under the below link http://bit.ly/2Hr09ZN.

                  -Zubin
                  HDFC Bank Customer Assistance
                  Verified Support
                  Nov 01, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  At the outset, we thank you for the interest shown in the Bank’s product. We wish to reassure you that your application was forwarded and put through the application approval process as per existing guidelines. We take this opportunity to inform you that address verification forms an important leg in the card application approval process. To proceed further with the same, we request you to provide us with the duly signed and completed Residence Address Declaration form mentioning complete address, landmark along with the proof of the same to the following address. HDFC Bank Cards Division PO BOX # 8654 Thiruvanmiyur PO Chennai 600 041. We request you to visit the below link to download the declaration forms. https://www.hdfcbank.com/personal/form_centers/form_centers. To help us serve you better, please quote the above mentioned reference number in all your communication in this regard.

                  -Nadia
                  HDFC Bank Customer Assistance
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                    M
                    mohit marwaha
                    from Panipat, Haryana
                    Nov 1, 2019
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                    Address: g.t. road, Panipat, Haryana, 132103
                    Website: www.hdfcbank.com, www.rbi.org.in

                    Loan account[protected] hdfc bank panipat haryana i have applied my loan closer request for list of documents on dated 15/10/19 but today have received a call from hdfc bank manager mr. Vikas he said my request has been cancelled and closed in our system but instead of that i have not given any request in writing and i want all documents from hdfc bank but they are harassment and i request you kindly resolve and give me request number against this complaint they are demanding my income documents and not providing foreclosure instead of that this loan account belongs to my individual name and till date i have no business firm so why they are additional charging which is not applicable on me as my loan is running since 2014. Kindly take necessary action against hdfc bank for mentally harassment as well as delay of my new loan due to above mentioned documents.
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                    HDFC Bank customer support has been notified about the posted complaint.
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                      S
                      Suresh$
                      from Hyderabad, Telangana
                      Nov 1, 2019
                      Resolved
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                      Resolved

                      Address: S.R Nagar, Hyderabad, Andhra Pradesh

                      Dear sir
                      Am an old customer of hdfc bank from sr nagar, hyderabad, today i have visited the branch for converting my account from salary account to savings account. I visited mr himavanth he is pb from the branch. I sit atleast a half an hour in front of him. But he is not responded. Finally i asked him seriously he replied and take a form for converting. And he showed another guy. He is mr yv krishna. He told me there is no form like that's. It means there's no communication between both and they haven't any knowledge of that. I never expected from the branch like these types of issue. Recently i am taken a mpos mechine. That's why i asked the details. I need clear explanation from your side. Now iam going to close all the my accounts and credit cards and loans.in future i never suggest this branch to anyone
                      Dec 5, 2019
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 01, 2019
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details and complete concern. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                      -Anay
                      HDFC Bank Customer Assistance
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                        D
                        dannydanya
                        from Coimbatore, Tamil Nadu
                        Nov 1, 2019
                        Resolved
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                        Resolved

                        Address: 641663

                        Have submitted my fastag application (Vide ref no. Hfr272344) on 11.10.2019 ; i have not received the fastag till date. It has been more than 7 working days;
                        I called the customer care today and they tell me that my kyc is incomplete - but why has this information not been passed on by the bank via mail/message to me at all. I have sent my documents for kyc on 25/10/2019 - but till today they have not dispatched the fastag.
                        I was in a similar situation in 2018 (Application no: hfr035179 on 23.02.2018), where no information was passed on to me.
                        I had really hoped your system would have improved in the past one year and come back to you'll this year. Sadly, i have been put in a very non-informative situation again.
                        Dec 6, 2019
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 02, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We require KYC documents/Proof of Identity for further process. Kindly contact Fastag Helpline number at[protected] in case of any further assistance.

                        -Nadia
                        HDFC Bank Customer Assistance
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                          D
                          dr.rajk.2019
                          from Gurgaon, Haryana
                          Nov 1, 2019
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                          Address: New Delhi, Delhi, 110022

                          Dear sir/madam,

                          I had two personal loan accounts one from hdfc bank ltd and another from aditya birla financial services ltd of two lakhs each from both banks but i was in need of more funds for my personal use, so i searched online, hence hdfc bank ltd executive approached me via india lends. Hdfc bank ltd executive and india lends executive both advised me for balance transfer of my aditya birla financial services ltd loan to hdfc bank ltd because i had already paid 6 emi of aditya birla financial services ltd loan. They assured me that balance transfer is possible after 6 emi in aditya birla financial services ltd, hence i was agreed for that and i proceeded for that but after disbursal when i received demand draft payable to aditya birla financial services ltd lan-abflnd_pl[protected] from hdfc bank ltd having dd amount rs.1, 81, 015.00/-, i approached to aditya birla financial services ltd for my final settlement via mail, but they closed my case saying that before 12 months its not possible, then i did make call to hdfc bank ltd excutive for either reschedule my loan or disburse amount of dd. They denied and said that its not possible. I told him that after 3 months dd already will be nullified but she did not consider my request. Now situation is that neither aditya birla financial services ltd nor hdfc bank ltd doing nothing on my request.
                          Resulting i am paying emi for that funds which is not utiliised by me. Dd is just a paper for me.

                          My loan details are as follows:-
                          Hdfc bank ltd current/new loan, los no.94220538... Of 09 lacs.
                          Hdfc bank ltd past/old loan, los no.67950088... Of 2 lacs.

                          Aditya birla financial services ltd loan account number. Abflnd_pl[protected]... Of 2 lacs.

                          So i need resolution of my matter either from hdfc bank ltd or aditya birla financial services ltd.

                          Thanks
                          With regards
                          Dr. Raj kumar
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 01, 2019
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

                          -Zubin
                          HDFC Bank Customer Assistance
                          Nov 07, 2019
                          Updated by dr.rajk.2019
                          Still yet not received any update and resolution from HDFC Bank Ltd.

                          Thanks
                          With Regards
                          Dr.Raj Kumar
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                            P
                            Parivarthan M U
                            from Bengaluru, Karnataka
                            Nov 1, 2019
                            Resolved
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                            Resolved

                            imps transaction timed out due to technical reasons

                            Address: Domlur, Bangalore, Karnataka

                            I initiated a transfer of 15000 on 30th of october 2019. The amount was debited from my account and the beneficiary bank still does not recognize the transaction. It has been t+1 day and still the funds are not credited back to the account. Below is the message

                            Update: your money transfer of inr 15, 000.00 on 30-10-19 timed out due to technical reason. (Imps ref no. Xxxxxxxxxxxx). If this transaction is not done by you, call...
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                            R
                            Rajini Medaboina
                            from Delhi, Delhi
                            Nov 1, 2019
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                            Address: Hyderabad, Andhra Pradesh, 500011

                            I have taken personal loan from hdfc, gap interest charged without notice and charged twice. All hidden charges deducted.
                            It is big loss on charges and no clue on deductions (5k) on outstanding balance whcih is balance transferred.

                            No proper informaation on why it got deducted.
                            Totally am at lossof 30k because of hidden charges.
                            Lost trust in hdfc bank as they did big cheating because nothing got disclosed before disbursement and this is way cheated a hdfc salaried account holder. No one continues with bank.

                            I will defenetly wont refer hdfc for personal loans.
                            I need justification on my charges which were deducted twice on the name of gap interest and are not disclosed before disbursement.

                            I consider it as decieve a customer by not disclosing charges details.
                            HDFC Bank customer support has been notified about the posted complaint.
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                              Dexta Ishant
                              from Bengaluru, Karnataka
                              Nov 1, 2019
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                              Address: 5TH CROSS, 560034

                              I had applied for a credit card in your bank. I gave all the necessary documents. Your agents came for inspection as well. I asked will it be approved to them they were like "100% it will be approved and you will get the card delivered in your office by next week". After all this i don't understand why the application was declined. Please give assurance when you guys are completely sure about something and i would want to know the reason why the application was declined.

                              Name : ishant gurung
                              Date application was submitted: 18 october 2019
                              Name of executive: don’t remember/ na
                              Contact details: do not have/ na
                              Application reference number : na
                              Place where form was collected: telligent office, electronic city, bengaluru
                              Email id : [protected]@gmail.com
                              Phone number : [protected]
                              Customer id :[protected]
                              HDFC Bank customer support has been notified about the posted complaint.
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                                aakashkumar5000
                                from Noida, Uttar Pradesh
                                Nov 1, 2019
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                                Address: Sonipat, Haryana, 131001

                                Myself aakash and i was opened account in kamaspur (Sonipat) hdfc branch in 2017. At the time of opened the account in branch they issued me debit card (Platinum). I did some transactions in my account in a year. After one year i was found that the account and atm is not useable for me. And i visited the branch for close my account and bebit card as well.
                                But the staff not giving me any response. Again i visited the branch the told me server is down. Today was not possible. Third time i visited the branch they told me we are too busy so come again after that so many times i visited the branch they are not responding me.
                                And after some days bank has to take charges of non maintenance or atm again. Or my balance also showed nagative of rs/-1286/-
                                And my previous balance is already deducted. Kindly confirm me whose fault is this.. I want answer that. This kind of services you are giving to your customers..
                                Staff is not give time at the time of closing the account. When they opened the new account they call us so many times.. I assure you i will not pay any single amount..
                                Or kindly return me the my previous amount as well because it was not my fault and close my account as soon as possible..
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  Sharmabrd
                                  from Agra, Uttar Pradesh
                                  Oct 31, 2019
                                  Resolved
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                                  Resolved

                                  Address: Dehradun, Uttarakhand, 248001

                                  I approached the dehradun branch of hdfc securities located at cantt. Road today to submit updated kyc form for my demat accounts and hdfc sec account. Since my account is in baroda and i now reside in dehradun, the branch manager didn't accept the kyc form with my new residential address. He advised to get the address changed first through a different form. He also said that the address change form needs to be verified at hdfc bank branch first and then submitted to him. On asking him the logic of this procedure, he explained that demat account is handled by branch and hdfc sec account is handled by him. Upto this point its ok. The issue starts now. He could not locate and provide the address change form on the pretext that he does not have any staff reporting to him and he alone can not handle the work load of the branch. On telling him that i am a preferred customer of hdfc bank, his reply was that since i do not hold an account in his branch, i will get least priority! Will hdfc bank explain such attitude of their officers.
                                  Dec 7, 2019
                                  Complaint marked as Resolved 
                                  HDFC Securities customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 01, 2019
                                  HDFC Securities Customer Care's response
                                  Dear Customer,

                                  We sincerely regret the inconvenience caused to you in this regard.

                                  In order to address your concerns, we request you to share your trading account no. or write to us at "[protected]@hdfcsec.com". We will be happy to assist you.

                                  Regards
                                  Customer Care
                                  HDFC Securities Ltd
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                                    Adarsh Salot
                                    from Mumbai, Maharashtra
                                    Oct 31, 2019
                                    Resolved
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                                    Resolved

                                    Address: Mumbai City, Maharashtra, 400080

                                    It's been 1 week my current account is open and debit card received but no otp yet. Just dont understand if green initiative was been taken so seriously why was it not been effective to ensure no delay. Have called sales person so many times and just no proper support.
                                    In addition your pin instant generation doesn't work, reason it needs atleast third part service to be enabled, how can i enabled that without atm pin not sure. It's a deadlock in itself.
                                    Secondly i din't receive otp but if i need to regenerated irrespective of any reason i select bank will charge me rs. 50, not sure what is the intention behind the same.
                                    I am stucked in my business and cannot proceed with any transactions which were due.
                                    Additionally in welcome kit, i did not receive customer id and tpin as promised which is stopping me to call phonebanking.
                                    Need immediate help on the same. Hopefully can get it within today.
                                    Dec 12, 2019
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 01, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We understand that you have also raised your concerns at HDFC Bank Support vide Reference Number[protected] and they had addressed your concern through E-Mail dated October 31, 2019, 05:29 PM.

                                    -Nadia
                                    HDFC Bank Customer Assistance
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