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HDFC Bank Complaints & Reviews

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Updated: Jun 7, 2026
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R
Rks2020
from Kodar, Telangana
Oct 30, 2019
Resolved
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Address: 2/794, Court road near clock tower, Saharanpur, Uttar Pradesh, 247001

Deduction of rs. 1899 from my hdfc account
Dear sir/mam,
A sum of rs. 1899 was deducted from my account of hdfc, by cponeassis.

How the same can be done without asking otp, request,, i do not have any such services, request you to please refund my amount immediately.

For details please contact me.

Regards
Rohit kumar
+91-[protected]
Dec 8, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Oct 31, 2019
HDFC Bank Customer Care's response
Dear Customer,

We would like to state that the amount is debited towards One Assist. In case you wish to dispute the transaction, kindly write to us at https://cutt.ly/PebaN2q Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Zubin
HDFC Bank Customer Assistance
Verified Support
Nov 04, 2019
HDFC Bank Customer Care's response
Dear Customer,

We are pleased to inform you that said amount has been reversed in your account within 7 working days
Please feel free to write to us using the URL http://bit.do/ffVDP further assistance. Please mention reference number TT[protected] for us to promptly respond to you via email.

-Nadia
HDFC Bank Customer Assistance
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    B
    Bsrs
    from Chennai, Tamil Nadu
    Oct 30, 2019
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    My customer ID is:[protected]. I am not able to top up. Despite KYC OK in the profile, customer care says that I have to submit KYC documents to mail ID:
    'fastag.[protected]@insolutionsglobal.com'
    I have mailed the documents for KYC on 26.10.19, but I did not get any acknowledgement. I keep resending the mail everyday but it is of no use - neither the problem is resolved nor my mail acknowledged.
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      YASHASVI VASHISTHA
      from Dehra Dun, Uttarakhand
      Oct 30, 2019
      Resolved
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      Address: 411062

      I had purchced an item from amazon on emi which was supposed to be no cost emi, i understant that the interest on emi was reduced by amazon from the device price. But now in my e statement i could see that i have been charged with two components namely mer emi int nbr and finance charges. According to me it should have been only a single charge rather than two things.
      Please clarify!

      Thanks
      Yashasvi vashistha
      Dec 1, 2019
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Oct 31, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      We have noted your concerns expressed with regard to the EMI availed in your card account. We would like to clarify that, there is a discount given by the merchant at the time of transaction equivalent to the Interest being charged by the Bank. As per the current Finance Bill, all fees and transaction charges levied in your card account will attract a rate of GST @ 18%. In terms of these guidelines provided by the Finance Bill, the Bank will be levying the GST accordingly. We would like to clarify that, effective July 01, 2017 service tax rate of 15% is replaced by Goods & Service Tax (GST) at 18% and thereby like to confirm that the GST component once charged will not be liable for any reversal. GST is a government-initiated item and a government guideline on taxes, as a bank we are abiding by it. Hence, we regret our inability to reverse the same. We request you to contact the merchant for any further clarification regarding No Cost EMI.

      -Nadia
      HDFC Bank Customer Assistance
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        A
        AnuraagTomer
        from Mohali, Punjab
        Oct 30, 2019
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        Hi Team,

        As per below email i recharged my fastag account but whenever am visiting to any toll plaza it is showing as "Blacklisted" i also called up at your customer care number on 22-October-2019, 24-Oct-2019 and 25-Oct-2019 to get this issue resolved but unfortunately this issue yet not resolved and due to this am facing "Blacklisted" issue each and every time on all toll plazas. Request you to help and resolve this issue on top priority.
        HDFC Bank customer support has been notified about the posted complaint.
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          Praveen Kuamr Jha
          from Mirzapur, Uttar Pradesh
          Oct 30, 2019
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          Address: 1688, 2nd Floor Part B Near Babu Khem Chand Public School, 110044

          Dear Sir,

          I request you to please revers the charges finance Charge Late fee, over limit fee etc . for the period of July 2019 to October 2019 due to Badh flood heavy loss, I promises next time payment on the time

          I hope please cooperate same time

          Thanks
          Praveen Kumare Jha
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            S
            Saraswati Shiksha Sansthan High School
            from Delhi, Delhi
            Oct 30, 2019
            Resolved
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            Resolved

            Address: hdfc kamshpur, Sonipat, Haryana, 131021

            My name is aakash in 2017 dec i was open a account in hdfc kamspur branch sonipat. Then they give me a platinum card without giving proper information of annual charges fees.in jan 2019 800 rupees was deducted to my account and my balance come down to minimum balance. And then every month some money was deducted due to this minmum balance.in march 2019 i contact to branch for closing my account but they tell please came after some time. Now i lost my all money without withdraw and also my balance goes to nagative 1286 rupees. I lost my money and also need additional money to close the account. This is all happen due to there selling a product (Platinum card).
            Nov 30, 2019
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Oct 30, 2019
            HDFC Bank Customer Care's response
            Dear Customer,

            We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share your Account No. or Customer ID & registered contact details with the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

            -Anay
            HDFC Bank Customer Assistance
            I tried to withdrawal 3000 rs from other ATM than HDFC bank and i did not recieved cash
            But withdrawl of 3000 rs message came
            Plz resolve my problem .
            Very pathetic experience. Staff is not at helpful and kind to guide customer. Went for address proof, photo stamp on Passbook for address and photo proof required in Passport office. I didn't get help for any of these things. Seems like, people working in branch not aware internal processes.., 👎👎👎
            Please help..
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              Nitesh Khurana
              from Firozpur, Punjab
              Oct 30, 2019
              Resolved
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              Resolved

              Address: Chandigarh, Punjab, 160023

              My name is nitesh khurana and mobile number is [protected] and my account is in sector 23 d chd. I have opened my trading and demat account in hdfc bank and every month some amount in the name of depository charges has been deducted from my account.

              August : 88.50
              September: 206.50
              June : 59

              My query is why you are deducting so much charges every month and for what purpose you are deducting these charges
              Dec 1, 2019
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Oct 31, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              There are no account opening charges or credit transaction charges for a Demat account.
              Annual Maintenance Charges for a Regular Demat account are Rs.750.
              For a Basic Services Demat account the Annual Maintenance Charges are:
              Holding Value between 0 to 50, 000 - Nil AMC.
              Holding Value between 50, 001 to 2 Lacs - Rs.100 p.a.
              Holding Value more than 2 Lacs - Rs.750 p.a.

              shorturl.at/giGLM

              Please feel free to write to us using below URL further assistance

              shorturl.at/uANT1

              -Nadia
              HDFC Bank Customer Assistance
              I tried to withdrawal 3000 rs from other ATM than HDFC bank and i did not recieved cash
              But withdrawl of 3000 rs message came
              Plz resolve my problem .
              I have made a purchase in myntra and returned the item, they have initiate the refund of rupees 449 on 11Oct2019 but till date I didn't received the mentioned money in my account
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                S
                sudden1969
                from Shirdi, Maharashtra
                Oct 30, 2019
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                Address: , mehra cottage, 7/1 patel colony, mehra cottage, 7/1 patel colony, 361008

                On 26th october 2019, i had gone to hdfc atm centre, park colony, jamnagar at 12 noon to withdraw money using idbi debit card.
                1. As i put idbi debit card in machine, typed pin no, before typing amount 5000/ cash came out. An old gentleman had just tried for money before me and he had not got the amount, which actully got delivered to me, so i gave tht 5000 to him.
                2. I again put the card in the second machine again as soon as i put the pin no. Even before i could type the amount i required, automatically an amount of 10, 000/ came out though i required 5000/ only but 10, 000/ came out. I got sms at 12.01pm that 10, 000/ debited from my idbi account. At 12.03, another messge came that amount of 10, 000/ again withdrawn by me from same atm machine, which i had not done. The atm machine was deliivering money only, once u put your card without even typing the amount.

                I got 10, 000/, but am at loss of 10, 000/ as your faulty atm machine delivered 20, 000/ on my debit card. As bank was closed i could not contact anyone except the guard consoling that you will get your money back.

                Sad the trust i had on hdfc atm machine was in sorry state. Am a classic hdfc account holder too.

                Requested to do needful to revert my 10, 000/ to me as soon as possible.

                Vijay mehra
                Mobile no. [protected]
                Jamnagar
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Oct 30, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                sorry to hear about your experience. We'd like to help you resolve this at the earliest. Please click on https://bit.ly/2Lzhyn3 to share details of your issue, date/time of your visit, the complete address of the ATM & contact details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                Anay
                HDFC Bank Customer Assistance
                Nov 15, 2019
                Updated by sudden1969
                No action taken yet on idbi raising dispute on 30th Oct 19
                I lost my debit card and applied for the same. I went to collect that card. They made me wait for a long time, .still, I didn't get that card. Because I get frustrated after waiting for a long time
                Please provide my cheque book argent basis
                No action taken yet on idbi raising dispute on 30th Oct 19
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                  ShwethaMS
                  Oct 30, 2019
                  Resolved
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                  Resolved

                  This is in reference to hdfc transaction made in my account without intimating me.
                  An amount of rs.885 has been charged on sep 13, 2019 mentioning depository charges on demat account. I have never used this account anytime and have been reporting charges applied even last year.
                  Everytime i am asked to visit branch and notify, but currently i am in foreign country with no accessibility to visit hdfc branch to close this account. This is a pure exploitation of customers for no reason.
                  Demat account was offered as a package at the time of opening account for free but never was informed of charging in later stage.
                  Dec 4, 2019
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 30, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via email.

                  -Bejoy
                  HDFC Bank Customer Assistance
                  I was making payment to zomato and i got session expired error butcmy money has cut. Please reserve my money
                  This is regarding Order ID [protected]. out of two products I have received only one Tupperware handy grater. Did not receive signoraware lunch box. can you please check
                  We use 2 hdfc pos machine last 3 months but we have no received any no. Of one roll so we reject the machine and our per day transaction is minimum 3 lakh and please provide paper roll my tid no. Is 46060964
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                    A
                    Anupama KN
                    from Mumbai, Maharashtra
                    Oct 29, 2019
                    Resolved
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                    Resolved

                    Address: Mumbai City, Maharashtra

                    I had complained earlier about stopping all ecs from my account. After priya nair from the branch requested me to write a letter and sign the ecs form. I did it twice on sep 17th and october 10th in mira road branch. They did nothing to stop it just to return fee of 600 rs. Every month they just charge around 5000 rs return fee. When i went to the branch again to complain they refused saying we are earning because of you around 60000 a year. I am a heart patient and need funds. They are stealing from me again.
                    Dec 7, 2019
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 30, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    Thanks for connecting with us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to submit the details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                    -Nadia
                    HDFC Bank Customer Assistance
                    I was making payment to zomato and i got session expired error butcmy money has cut. Please reserve my money
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                      S
                      Sankhann
                      from Mumbai, Maharashtra
                      Oct 29, 2019
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                      Address: 560104

                      I was issued a Fastag for my vehicle on 9th August 2019, however the tag is defective and has not been accepted at any of the fastag toll booths across Karnataka. The Toll gate machines have not been able to scan and everytime I have ended up paying in cash.

                      I requested immediate replacement of my fastag. Spoke to the customer care and even sent an email to fastag.[protected]@insolutionsglobal.com but surprisingly there is absolutely no response from them.
                      Have sent multiple reminders and follow-up emails, but no response whatsoever.
                      I applied for FASTag and paid Rs500. I received the following reference number “HFR324939” and mentioned that I’ll receive a mail and call from a representative but nothing till now. What is my applications process status?

                      Thank you,
                      Veerachamy
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                        B
                        from New Delhi, Delhi
                        Oct 29, 2019
                        Resolved
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                        Resolved

                        Address: 23-D, DDA SFS FLATS, VIJAY MANDAL ENCLAVE, SARVAPRIYA VIHAR, 110016

                        Hdfc bank is not reporting my credit limit to cibil, and the officials are giving confusing answers.
                        Instead of reporting truth as per credit card statement, which shows details of credit limit and balance... They are making childish and foolish reasons which have no connection with truth.

                        Simple thing to inform actual limit...
                        They are confusing..

                        Please help them to understand basic sense..

                        Thanks

                        Regards

                        Balkrishan kundanwar
                        [protected]
                        Dec 3, 2019
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 30, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

                        -Nadia
                        HDFC Bank Customer assistance
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                          pardeep.desler
                          from Delhi, Delhi
                          Oct 29, 2019
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                          Am a HDFC bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with 1217 without my concern on date:23/10/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1399/-

                          OneAssist Relationship Number : 8975552
                          Name :- Puran Bahadur
                          Mobile No. :- [protected]
                          Credit Card Number Ending :- 1217
                          HDFC Bank customer support has been notified about the posted complaint.
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                            pintucs
                            from Mumbai, Maharashtra
                            Oct 29, 2019
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                            Address: vill-gorgawan po-khagaul ps-shahpur distt-patna state-bihar pincode-801105, Patna, Bihar

                            Hi i received call from mr aditya thakur whose phone no is [protected]. She organized telephonic interview for me and next day i got to know i am selected.

                            first document verfication pay 5, 500 rupee aditya thakur. second traning letter pay vinod agarwal 14, 500 rupee and send courier my home and pay 21, 500 rupee vinay agarwal and noc pay 30, 000 rupee vinay agarwal and insurance pay 45, 000 vinay agarwal and fixed dopisit pay 55, 000 vinay agarwal. third employee id close for pay 52, 000 rupee raghav patnaykar and comission for pay 20, 000 and identy card for pay 8, 000 rupee and total amount add for gst pay 49, 650 and total my pay amount 301, 150 lakh.

                            all person contact number- [protected] aditya thakur
                            [protected] vinay agarwal
                            [protected] raghav patnayakar
                            email id - hdfcbank.[protected]@yandex.com mail appoitment letter and training letter and my send the photo

                            bank of baroda
                            a/c holder name-: pooja kumari singh
                            a/c no- [protected]
                            IFSC code- BARBOANPABS for my pay 5, 500, 14, 500, 21, 500, 30, 000

                            RBL bank
                            a/c holder name- Gandham srikanth
                            a/c no[protected]
                            IFSC code-: RATN0000114 for my pay 45, 000, 55, 000

                            paytm bank
                            paytm a/c holder name- monika kumari
                            a/c no[protected]
                            IFSC code- PYTM0123456 for my pay 52, 000, 20, 000, 8, 000, 49, 650

                            plz hepl in refund as i am still in touch with aditya thakur and vinay agarwal and raghav patnayakar...
                            HDFC Bank customer support has been notified about the posted complaint.
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                              Meghna95
                              from Delhi, Delhi
                              Oct 29, 2019
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                              Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

                              I ordered beans for my bean bag on 16th october from amazon. The money was deducted from my account and i got message from amazon that they haven't received any money so as not to cancel your order I need to opt for Cash on Delivery option. I paid cash on the delivery also but the money that was deducted from my account is not yet refunded. I reached the customer care service of amazon and they said they havn't got any money. So, the bank is responsible for this and must refund the amount that was deducted from my account. The money was deducted on 16th oct 2019 approximately at 10pm.
                              HDFC Bank customer support has been notified about the posted complaint.
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                                A
                                Aarti Sonawane
                                Oct 29, 2019
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                                Resolved

                                Address: UN 1, Town Center, Andheri - Kurla Rd, nr. Kobe Sizzlers, Andheri East, Mumbai, Maharashtra 400059, India, Thane, Maharashtra, 421201

                                Hello,
                                I am aarti sonawane i have a complaint about deduction charges-amb chrg incl gst and ach debit return charges, why i am getting charged for this after maintaining the balance. Without knowing if the bank is gonna deduct the money they how it's possible to maintain i am also not getting any deduction message. Contact me on [protected]@gmail.com
                                Dec 6, 2019
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 30, 2019
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We wish to inform you that as per the terms and conditions applicable for salary account holders if the salary is not credited into the account for 3 consecutive months by the mapped corporate employer, the account will be converted from a zero balance salary account to a regular savings account. The special facilities offered on the Salary Account is pursuant to the arrangement between the employer/company and the Bank. These benefits are extended by virtue of your employment in the organization, on whose request the account is opened with the bank and subject to regular salary credit. We had observed that there were no salary credits in your account and under these circumstances, the special benefits offered under the Corporate Salary Program were withdrawn. Hence, the requisite Average Monthly Balance of Rs. 10000.00 will need to be maintained in your account. In the absence of the same, the applicable AMB non-maintenance charges will be levied in your account. In the event of no salary credits in the Salary Account for any continuous three months, the Bank reserves the right to change the status of Salary Account to Savings Regular Account without any intimation to the account holder/me and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account shall apply to this account from the date of change of status. The Terms & Conditions and features applicable to Savings Regular Account are published on the website of the Bank. In case of a change in employment, you can continue with the same account provided the new employer has an arrangement with the bank for the corporate salary account program. In case an arrangement exists, request you to visit the nearest branch along with your latest employment details for updation to continue with the existing account. Please visit the URL below to know the fees and charges applicable to your account: http://bit.ly/36iG56Q
                                For any further clarification, click on https://bit.ly/2Lzhyn3 to submit the details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                                -Nadia
                                HDFC Bank Customer Assistance
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                                  Sault Brook
                                  from Bengaluru, Karnataka
                                  Oct 29, 2019
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                                  From 9th sept 2019 i have been chasing hdfc bank to get 2 simple answers on 2 simple questions. There is no dispute, but a humble attempt from a consumer to know the total cost of a loan product. Here is the mail that i have been sending to the bank to which they have not yet replied :

                                  — original message —
                                  From: sanish mathew ([protected]@yahoo.com)
                                  Date: thursday, september 19, 2019 04:41 pm
                                  To: "chairperson. [protected]@hdfcbank.com" (Chairperson. [protected]@hdfcbank.com)
                                  Cc: "mpatel. [protected]@hdfcbank.com" (Mpatel. [protected]@hdfcbank.com); "kmistry. [protected]@hdfcbank.com" (Kmistry. [protected]@hdfcbank.com); "[protected]@hdfcbank.com" ([protected]@hdfcbank.com); "kbharucha. [protected]@hdfcbank.com" (Kbharucha. [protected]@hdfcbank.com); "usarangi. [protected]@hdfcbank.com" (Usarangi. [protected]@hdfcbank.com); "snadhamuni. [protected]@hdfcbank.com" (Snadhamuni. [protected]@hdfcbank.com); "ssachar. [protected]@hdfcbank.com" (Ssachar. [protected]@hdfcbank.com); "sparekh. [protected]@hdfcbank.com" (Sparekh. [protected]@hdfcbank.com); "mranganath. [protected]@hdfcbank.com" (Mranganath. [protected]@hdfcbank.com)
                                  Subject: difficult question no answer.


                                  Dear mrs gopinath & team,

                                  My name is saneesh mathew, and i have been having a happy banking experience with your bank since 2004. However, now we are into a situation, that the bank has failed to give a straight answer to the following 2 questions:

                                  My customer id is 5842588

                                  Referring to the rs. 50, 000/- loan that i have had availed from you on 11th august 2019:

                                  1. What is the total cost of this loan if paid in 12 emi's? (This should include the total amount including processing fee) = rs. _
                                  2. What will be the total cost of this loan if closed in 6 months? (This should include total amount including processing fee) rs_

                                  It is a pity that the hdfc team could not reply to my fundamental questions. Hope you will review the opportunities that the team missed to satisfy the customer. Kindly review my banking history from the beginning and honour this customer of yours who has been literately chasing your team for past 10 days for a simple answer.

                                  I hope you will understand my sincere feelings as a customer and do best to avoid such instances in the future, also please give me simple answers to the above questions.

                                  Sincerely yours,

                                  Sanish.
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 30, 2019
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days.

                                  -Nadia
                                  HDFC Bank Customer Assistance
                                  Nov 09, 2019
                                  Updated by Sault Brook
                                  Respected Nadia madam,

                                  Did you mean 3 days or 3 years? The whole forum is watching the inferior customer service and false promise made by you on behalf of HDFC, which is now trending to be the worlds worst customer service organization.

                                  Pity your customer holding hands before you to get fundamental questions answered.
                                  Regards,

                                  Sanish
                                  Nov 19, 2019
                                  Updated by Sault Brook
                                  Your Excellency Nadia madam,
                                  On 30th October 2019 you have promised revert in 3 days today is the 19th of Novermber 2019.

                                  Don't you have shame or self respect.

                                  The whole forum is watching the inferior customer service and false promise made by you on behalf of HDFC, which is now trending to be the worlds worst customer service organization.

                                  Regards,

                                  Sanish
                                  Hi Nadia,

                                  Please note the total coast of a loan product is the reference here. Look the customer has been waiting to know an answer to this simple question from 9th Sept. It is a pity that you still feel courage to asked for 3 more days. This does not sound tomorrows banking. It is outdated banking. The whole issue is behind the delay and procrastination.
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                                    prajesh kv
                                    from Mumbai, Maharashtra
                                    Oct 29, 2019
                                    Resolved
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                                    Resolved

                                    Address: Shankarseth road pune, Pune, Maharashtra, 411024

                                    Sir/ madam
                                    I am a prefered customer of hdfc bank, i was holding a demat account with hdfc, which is was not using but charges was debited on this basis of instruction of my rm i was told to approach the branch for cancelling the account, when i went to hdfc bank shankar sheth road branch, the lady attending me very nicely and told me to approach hdfc securities for closing the trading i went to hdfc securities, but to my utter surprise, i was not attended by any staff but later on attended by a office boy, who gave the form to fill and he told me not to fill the date as he is not aware when the courier will come, i submitted the form to him and went. Waiting for a positive response for closing the trading so that i can apprach the branch and close the account for refund of charges
                                    Dec 1, 2019
                                    Complaint marked as Resolved 
                                    HDFC Securities customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 29, 2019
                                    HDFC Securities Customer Care's response
                                    Dear Customer

                                    Greetings from HDFC Securities Ltd !!!

                                    In order to address your concerns, we request you to share your trading account no. or write to us at "[protected]@hdfcsec.com". We will be happy to assist you.

                                    Regards
                                    Customer Care
                                    HDFC Securities Ltd
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                                      shalinisharma89
                                      from Bengaluru, Karnataka
                                      Oct 29, 2019
                                      Resolved
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                                      Address: Bangalore, Karnataka

                                      I have requested a new debit card from hdfc bank about more than a month ago.

                                      They have charged me for the new card.
                                      I had lost my old debit card & i blocked it.

                                      The service has been worst than expected from a bank like this.

                                      Dear hdfc bank, you must deliver the quality of service as you advertise it.
                                      I have been assigned a relation ship manager virtually. I have been calling her & mailing her constantly & still my request has not been completed.

                                      Utterly disappointed with hdfc.
                                      Never going to recommend to anyone ever.

                                      Regards,
                                      Shalini
                                      Nov 29, 2019
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 29, 2019
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details and complete concern. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                                      -Anay
                                      HDFC Bank Customer Assistance
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                                        Sandeep Kinra
                                        from Delhi, Delhi
                                        Oct 28, 2019
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                                        Address: New Delhi, Delhi, 110034

                                        I have been trying to cancel my one assist membership id [protected] done vide hdfc which i have never availed but to my dismay there is no response for same from both bank and co i implore the concerned authorities to kindly deactivate and cancel the same with immediate effect as chargind a customer about a service not in use is unfair and cheating
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Dear Sandeep,

                                        Greetings from OneAssist!!!

                                        We are sorry to see you go.

                                        We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                                        We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

                                        Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

                                        We appreciate your patience in the interim.

                                        Regards

                                        Team OneAssist
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