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HDFC Bank Complaints & Reviews

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Updated: Aug 21, 2026
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HDFC Bank reviews & complaints page 631

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S
from Ludhiana, Punjab
Nov 24, 2019
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Address: Chandigarh, Punjab, 160036

Hi team,

I have applied fastag on 22th nov, but i don’t
Received any email where ref number hfr467865

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

But till now i have not received any notofication/mail/message regarding fastag.

Your customer care number is not working.

Please let me know the current status for my fastag.
Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com along with your Registered Mobile Number, Date of application, Application Number, and Vehicle Registration Number.

-Anay
HDFC Bank Customer Assistance
I have got fasttag card on oct bt till date my fasttag card limit is not exceeding .even i have completed KYC .bt still not exceed the limit
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    H
    Hemant Pat
    from Patan, Maharashtra
    Nov 24, 2019
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    Address: Nigdi, Pimpri Chinchwad, Pune, Maharashtra, 4110044

    Hello,

    I have applied for hdfc fastag on 19th nov 2019. On friday i received mail regarding walletid etc also after submitting the fastag application, success message displayed with saying "you will receive fastag withing next 7 days". But i haven't yet received any updates or call from representative regarding the status of fastag.

    I request you to please let me know the shipment status of hdfc fastag.
    Nov 24, 2019
    Updated by Hemant Pat
    Hello,

    My Application reference number is HFR411936.

    I have applied for HDFC Fastag on 19th Nov 2019. On Friday I received mail regarding walletID etc also after submitting the Fastag application, success message displayed with saying "You will receive fastag withing next 7 days". But I haven't yet received any updates or call from representative regarding the status of fastag.

    I request you to please let me know the shipment status of hdfc Fastag.
    On 23rd November 2019 I applied for FASTAG and paid rs.500/- I got an application success msg with the reference no. HFR482038. It was stated in the msg that I would get an application form in pdf form in my registered email i.d. and that the card will be dispatched within 7 days. However I am yet to receive any email.
    I made an application for fast tag thru hdfc bank, money of rs 500 was deducted from my account . Ref no provided is hfr346380,
    12 days have passed and i am still to receive a confirmation mail or msg, kindly help being a senior citizen i am running form pillar to post
    I have applied for fastag from hdfc portal with my Savings account linked. But didn not recieve any communication from them and even the toll free no is not working.
    Any other ways to reach them?
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      E
      Er Amit Kumar Jha
      from Delhi, Delhi
      Nov 24, 2019
      Resolved
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      Resolved

      Address: Gautam Buddh Nagar, Uttar Pradesh

      My hdfc fastag rfid number is [protected] dated 12/06/2019.
      I have received the fastag through post but still have not received any wallet id number or welcome email from hdfc.
      How can i recharge and activate my fastag account without the wallet id or login details. Please respond i am hdfc customer from past 6 years now. The toll free number[protected] is always not reachable. Please help
      Dec 26, 2019
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Nov 25, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      You may write to us @ fastag.[protected]@insolutionsglobal.com or call on[protected]
      for further assistance in this regard.
      You may visit below URL http://bit.ly/35zRhLk to login to your FASTag account online using vehicle number:

      You may click on the forgot password link to resend the password online.

      -Nadia
      HDFC Bank Customer Assistance
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        A
        akmann
        from Hyderabad, Telangana
        Nov 24, 2019
        Resolved
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        Resolved

        I have been charged for some international debit card charges without my consent. This is the message available in my account statement along with these charges ". Dc intl pos txn markup+st" there are like 4-5 charges in past 2 months, i'm not sure if there are any further charges as well. I can only check the statement for 2 months on net banking statement. Please investigate the issue asap.
        I want them refunded/disputed whatever option is available.

        Thank you.
        Dec 28, 2019
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Nov 24, 2019
        HDFC Bank Customer Care's response
        Dear Customer,

        For a quick and amicable resolution on the concern raised by you, please click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

        -Amitha
        HDFC Bank Customer assistance
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          Arsheya&
          from Hyderabad, Telangana
          Nov 24, 2019
          Resolved
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          Resolved

          Address: Hyderabad, Telangana, 500082

          Hello

          My salary account (In hdfc bank) was created in my first company, i left the company and not being employed. Now my salary account in hdfc bank has been converted to savings account (Without informing me). I logged into my account for some reason today on 24 november 2019 and i see that i have rs -5312 in my account. I request you to please take action against this.

          Thankyou
          Dec 26, 2019
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Nov 24, 2019
          HDFC Bank Customer Care's response
          Dear Customer,

          We'll just need a few details to help you. Please click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

          -Anay
          HDFC Bank Customer Assistance
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            A
            Ashu2315
            from Mumbai, Maharashtra
            Nov 24, 2019
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            Address: 801503

            Hi I Lost My Mobile Credit Card and All My Documents in An Accident and before 6 months and now I Got and Recieved Letter 10 days Before of my Credit card Bill i have not Used and there is Huge amount Charged with My Account

            I dont Know My Account Number its was Registered with This Mobile number

            My Mobile No-[protected]

            Please Help Me
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              S
              Shri Kapoor
              from Delhi, Delhi
              Nov 23, 2019
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              Hdfc fastag purchased via hdfc creditcard, payment deducted but it gave error message in the end neither sms received for confirmed purchase nor email but money got deducted. Customer care is always busy, bank people know nothing about fastag.

              Gov is making people helpless with this kind of service. I wasted my money.

              Hdfc fastag is fake!
              Fooling people!
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                A
                Ajitava Ghosh
                from Surat, Gujarat
                Nov 23, 2019
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                Address: Pune, Maharashtra, 412207

                My fastag is activated on 17th nov as per the sms confirmation received from hdfc bank. But till date i have not received the sticker physically. Even i tried to call the helpline number but no body is responding. My request to concerned authority is to kindly look into this issue and let me know the fastag sticker delivery status.
                The sms which i received from bank regarding the fastag activation is as below.
                "dear customer, your fastag has been issued successfully. Your customer id is[protected] and wallet id is [protected]. Hdfc bank limited"
                HDFC Bank customer support has been notified about the posted complaint.
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                  K
                  Kapilsingla.dhuri
                  from Amritsar, Punjab
                  Nov 23, 2019
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                  Address: 15B/296 Choudhury mohalla, Sangrur, Punjab, 148024

                  I have applied fast tag on 8/11/2019 online by hdfc bank site, bank deduct 500/- fees. Its reference number is hfr344892. But there is no any type o[censored]pdates received about fast tag. Tring customer care number but its not connecting. Now feeling helpless. I also visit nearest branch but there not received any satisfied answer. Can you help me for this metter
                  HDFC Bank customer support has been notified about the posted complaint.
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                    K
                    kiran7045
                    from Bengaluru, Karnataka
                    Nov 23, 2019
                    Resolved
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                    Resolved

                    Address: 560036

                    Hello all,
                    My credit card is going to expire in nov-2019, however i submitted twice for change of address request in hdfc bank, but address is not changed and they are not ready to reissue my expired credit card. I do have personal account in hdfc bank with updated address. I hate this credit card team that they don't understand english whenever i write this issue and never they got in touch with me, please let me know if you can update my address or should i close the credit card.
                    I would expect a call with a proper response for this issue.
                    Thank you
                    Kiran
                    Registered email id:- [protected]@gmail.com
                    Complaint reference id :- [protected]
                    Dec 26, 2019
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 25, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    With regard to your query on credit card please feel free to contact our Phone Banking officers at any of our 24-hour Phone Banking numbers mentioned in the below URL. http://bit.ly/2Yr4iXx

                    -Nadia
                    HDFC Bank Customer Assistance
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                      M
                      mukni61
                      from Mumbai, Maharashtra
                      Nov 23, 2019
                      Resolved
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                      Resolved

                      Address: Mumbai City, Maharashtra, 400064
                      Website: v1.hdfcbank.com/htdocs/common/fastag/index.html

                      I applied for the fastag on 21st november, 2019. On the final screen after debiting my credit card for rs.500 it was like : your fastag application reference number hfr440529
                      The fastag application pdf is sent to your registered email id.
                      Our representative will get in touch with you soon.
                      You will receive your fastag in the next 7 working days. Contact [protected] for queries.

                      I have not received any communication form the concerned department. I am a preferred customer of hdfc bank. I am with the bank for the last 20 years and still facing this kind of issue. There is no way i can contact for this product except the toll free number. The number is either engaged or never attended to. (Always on a musical hold)

                      I got the email id from regular customer support and believe me the message was rebound. The email id given by customer support is not working!!! The email id provided was : status. [protected]@sahaj.co.in

                      Day by day the hdfc bank services are becoming pathetic.
                      Dec 28, 2019
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 25, 2019
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 7 working days. We request your patience in the interim.

                      -Nadia
                      HDFC Bank Customer Assistance
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                        M
                        M Tijil
                        Nov 23, 2019
                        Resolved
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                        Resolved

                        Address: Rayagada, Odisha

                        Money deducted in gpay when i tried transfer 2 times using upi hdfc. Totally 6000 rs deducted but not refunded for one month.

                        Happened on 23.10.2019
                        1= upi transaction id=[protected]
                        3000 rs to [protected]@oksbi
                        Google transaction id = cicagkdm9kjuva

                        Happened on 28.10.2019
                        2 = upi transaction id=[protected]
                        3000 rs to [protected]@oksbi
                        Google transaction id = cicagkdm7z73da
                        Jan 7, 2020
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Dec 02, 2019
                        Updated by M Tijil
                        Money paid to particular person for 1 transaction happened on 23.10.2019 but not re-funded to my account and 2nd transaction money also not credited back to me..I want my money back.
                        Verified Support
                        Dec 04, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We would like to inform you that, the referred UPI transaction has been successfully processed at the Bank's end. Sometimes due to technical issues at the beneficiary bank end, it may take 2-3 working days for the payment settlement in the beneficiary party's account/reversal back to the remitter account. In case of non-receipt of reversal/beneficiary still denies of having received the funds at their end, within the stipulated time as mentioned above, do write back to us at Grievance.[protected]@hdfcbank.com with the beneficiary's latest bank account statement (statement with bank logo & account number) to enable us to assist you better.

                        -Nadia
                        HDFC Bank Customer Assistance
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                          D
                          Dhruv Bharara
                          from Delhi, Delhi
                          Nov 23, 2019
                          Resolved
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                          Resolved

                          Address: New Delhi, Delhi, 110056

                          Registration otp for new user registration is not received on mobile. Trying to login for last one month.
                          Helpline provided is of no use. No one takes the call or all the time its busy. Service is really pathetic.

                          My customer id :[protected]
                          Phone number : [protected]
                          Email id: [protected]@yahoo.com

                          Kindy provide a solution for recharging fastag or else reimburse the initial amount.
                          Jan 7, 2020
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 07, 2019
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We request you to please try again. However, if the issue persists, kindly email us at Grievance.[protected]@hdfcbank.com and elaborate on your concerns along with the below details: 1] FasTag Application Number 2] Vehicle Number 3] Mobile number registered on FasTag 4] Copy of the tag received by you

                          -Nadia
                          HDFC Bank Customer Assistance
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                            P
                            Pranav Thiagarajan
                            from Mumbai, Maharashtra
                            Nov 25, 2019
                            Resolved
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                            Resolved

                            Hello,

                            I paid for a Fastag using my credit card on 23/11/2019. I received a message that 500 Rs. were debited from my card. But then the Fastag website said 'Session timeout or error on page'
                            So at the moment, I have paid the money but I don't know whether the Fastag application was successful.
                            The customer care number is always busy and I can never speak on the phone with anybody regarding this issue.
                            Dec 28, 2019
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 26, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                            -Anay
                            HDFC Bank Customer Assistance
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                              A
                              akscj
                              from Agra, Uttar Pradesh
                              Nov 27, 2019
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                              Address: A-217, Okhla Phase -1, New Delhi, Delhi, 110020

                              Hi,

                              I have made the payment on 14th November and my application number is HFR372398.

                              Neither i receive the Fast Tag application PDF on my registered email id.
                              Nor any representative got in touch with me.
                              And till date i have not received the Fastag and it was committed to be delivered in 7 working days.

                              I bet if you can contact HDFC Fastag guys as the customer care number given is busy all the time or if luck that not being attended.

                              Annoyed customer
                              HDFC Bank customer support has been notified about the posted complaint.
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                                Veerubomm
                                from Hyderabad, Telangana
                                Nov 23, 2019
                                Resolved
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                                Resolved

                                I placed an order for two fastags for my two private cars, paid online rs. 1000 on 14/11/2019.

                                They haven’t supplied tags till date, there is no provision to track online, none answers customer care number ‭[protected]‬

                                I am unable to contact the concerned for finding the status of delivery. I did not expect such callousness attitude by a company or bank, when they made tag as mandatory at toll plazas, collected money online from netbanking but failed to process such orders
                                Dec 26, 2019
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 25, 2019
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                Kindly email us at fastag.[protected]@insolutionsglobal.com and share the following details for the FasTag Team to check further: 1] You mobile number mentioned in your FasTag Application 2] Your vehicle number 3] The date of FasTag Application 4] FasTag Application number

                                -Nadia
                                HDFC Bank Customer Assistance
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                                  Pragyan@
                                  from Patna, Bihar
                                  Nov 23, 2019
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                                  Address: Cuttack, Cuttack, Odisha

                                  A lady named as soumya from shine.com call me repeatedly and told me about my selection for hdfc bank. Then she told me to give an online exam then i am doing as she told me to do and give her a screenshot of mark. Then she told me that paid 1500 to clear prc of bank and bank will send you joining letter. I don't know what should i do now. Please reply
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 23, 2019
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  HDFC Bank doesn't charge applicants any recruitment fee for gaining employment / ask you to deposit any money for giving you job offers; authorize any third party (such as vendors, placement services, recruitment agencies, etc.) to make any employment offers to applicants/candidates and does not collect any fee /registration/recruitment charges etc for referring and placing applicants/candidates with them. If any such entity fraudulently representing HDFC Bank approaches you, please refrain from responding to them and do not pay any fee /charges/payment to them.


                                  -Manoj

                                  HDFC Bank Customer Assistance
                                  Nov 23, 2019
                                  Updated by Pragyan@
                                  Thanks
                                  Thanks
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                                    sachinabbot
                                    from Delhi, Delhi
                                    Nov 23, 2019
                                    Resolved
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                                    Resolved

                                    I have applied fastag from HDFC on 7th Nov, 2019 and the reference number is HRF335509. I have not received the fastag yet and no communication about the same.

                                    There is no email id and the customer care no is always busy, when it gets connected no one answers the call.

                                    There must be a communication from the bank or the fastag.

                                    I have not experienced such online services where we don't have any information.
                                    The details should be shared by the bank.
                                    Nov 23, 2019
                                    Complaint marked as Resolved 
                                    Received the fastag just now
                                    HDFC Bank customer support has been notified about the posted complaint.
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                                      Manojoker
                                      from Bijapur, Karnataka
                                      Nov 23, 2019
                                      Resolved
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                                      Resolved

                                      Address: 30/4, 21st main road, JC nagar, Kurubarhalli, 560086
                                      Website: HDFC Fastag

                                      Hi, this is manoj from bangalore today morning i registered for hdfc fastag from hdfc link site for i have been charged with rs 500 from my credit card and the refrence number is hfr476334. After registered i got a message the fastag application pdf is sent to your registered email id. I havent received any mail or message yet. Could you please look into it. Even not able to get in touch with customer care guys of hdfc [protected].

                                      Could you please help regarding the issue.
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      Dear Customer,

                                      Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                                      -Manoj
                                      HDFC Bank Customer Assistance
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                                        dhans2
                                        from Bengaluru, Karnataka
                                        Nov 23, 2019
                                        Resolved
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                                        Resolved

                                        Address: Ferrum Extreme Engineering pvt ltd, #23/A kiadb industrial area, Bangalore Rural, Karnataka, 562114

                                        I have applied hdfc fastag through online and made payment of 500 inr. The reference number of the application is hfr344310. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

                                        There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

                                        I have been with hdfc for 2 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
                                        The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.
                                        Dec 24, 2019
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Nov 23, 2019
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

                                        -Anay
                                        HDFC Bank Customer Assistance
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