Submit a Complaint
Claimed

HDFC Bank Complaints & Reviews

2.9
Updated: Aug 21, 2026
Complaints 32962
Resolved
18423
Unresolved
14539
Good! HDFC Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that HDFC Bank step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to HDFC Bank

Having problems with HDFC Bank?

File a complaint and get it resolved by HDFC Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Banks
HDFC Bank

HDFC Bank reviews & complaints page 634

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
Pradhe13
Nov 22, 2019
Report
Copy

Address: 600100

I applied for fastag on 21.11.2019 at their website. I got an application reference number as hfr430362, where it is mentioned that representative will contact me. I have already made payment of rs. 500/- through online transaction.

But till now i have not received any update or email.in digital india, the online process is so poor for a leading bank.

I am trying to call the toll free number provided fastag applications since last two days but no one is answering or the number is continuously busy. It is very horrible service from hdfc. How can they have a number which is not working as the customer service number. Worst experience.
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Nov 25, 2019
HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. The delay is due to the exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. We will share dispatch details in 5-7 working days.

-Zubin
HDFC Bank Customer Assistance
Verified Support
Nov 25, 2019
HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 7-10 working days. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected] Note:- Dispatch details of the TAG will be shared with you through SMS.

-Zubin
HDFC Bank Customer Assistance
Nov 25, 2019
Updated by Pradhe13 Hi Zubin,

Thanks for your assistance. I got the SMS regarding my wallet ID. I tried to login using it and found that my address details are updated under my profile. Could you please check and confirm the status of the courier.

There is no option to update in the website also, could you please provide me the tracking details also.

Regards,
Pradeep
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    K
    Kiran6564
    from Mumbai, Maharashtra
    Nov 22, 2019
    Resolved
    Report
    Copy
    Resolved

    Address: 560073

    I have applied for hdfc fastag, i received the application reference number hfr346063 on[protected]. Still no updates from hdfc, no representative has contacted. If i call their care it doesn't even work and if connected they say the same thing you will receive within 7 days. Its almost 15 days am worried. Kindly take action against these irresponsible agency.
    Aug 8, 2021
    Complaint marked as Resolved 
    View replies
    Dear Customer,

    Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

    -Manoj
    HDFC Bank Customer Assistance
    Reply
    Kiran6564's [Complaint's author] reply, Dec 2, 2019
    Its 10 days now after your comment, still not received.
    Dear Customer,

    Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

    -Anay
    HDFC Bank Customer Assistance
    Reply
    Kiran6564's [Complaint's author] reply, Dec 2, 2019
    Its 10 days now after your comment, still not received.
    Helpful
    Found this helpful?
    2 Comments
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      M
      mahimai3i
      from Chennai, Tamil Nadu
      Nov 22, 2019
      Report
      Copy

      Address: Chennai, Tamil Nadu

      I have applied for hdfc fast tag on 13th nov 2019 and tll now i have not received the email also no update on tag application reference number is hfr367010.
      I tried contacting toll free service number [[protected]] but it is always busy. I am getting fed up now. No other way to contact hdfc fastag.

      Kindly look into this and resolve the issue as soon as possible.

      Thanks
      Mahi
      View replies
      Dear Customer,

      Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

      -Anay
      HDFC Bank Customer Assistance
      Reply
      Thanks for the response, SMS not received yet.
      Reply
      Helpful
      Found this helpful?
      2 Comments
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        Anoop V K
        from Bengaluru, Karnataka
        Nov 22, 2019
        Resolved
        Report
        Copy
        Resolved

        Address: 560035

        Hi hdfc fastag team,

        I am facing problem with logging into my fastag account. Is user id same as customer id? Is your portal working or not?
        My fastag wallet id is [protected]. Please can you address the issue.

        Is there any validity for fastag rfid? I started using this fastag from mid of aug 2017.
        Let me know how i can login to your account and see my wallet balance and so that i can recharge because planning to start travelling from tomorrow
        Dec 23, 2019
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Nov 22, 2019
        HDFC Bank Customer Care's response         Dear Customer,

        Once your FASTag account is created, please log in to the customer portal. link - www.hdfcbank.com/FASTag -- Click on -- Retail / Corporate login and register yourself to generate your user id and password. Please enter the required information in the prompts and the system will send an SMS with your log in details to your registered mobile number. There is no need to purchase any other RFID tag to avail of a monthly pass scheme at any toll plaza. Further the validity of the Card is 5 years. You may recharge your tag account by making payment online through Credit Card/ Debit Card or through Net Banking. The tag account can be recharged up to Rs.1, 00, 000 (Rupees One Lakh only) for KYC customers and for non KYC customers - Rs. 10, 000 (Rupees ten thousand only).You may call our customer care @[protected] for assistance.

        -Nadia
        HDFC Bank Customer Assistance
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          K
          kirankadwe
          from Delhi, Delhi
          Nov 22, 2019
          Report
          Copy

          Address: DS-70, Bilt Paper mill colony, Ballarpur, Chandrapur, Maharashtra, 442901
          Website: HDFC Fastag

          I applied for fastag on 22.11.2019 at their website. I got an application reference number as hfr442593, where it is mentioned that representative will contact me. I have already made payment of rs. 500/- through online transaction.

          But till now i have not received any notofication/mail/message regarding fastag.

          I am trying to call the toll free number provided fastag applications but no one is answering or the number is continuously busy. First time i am facing such horrible service from hdfc.

          Mob: [protected]
          View replies
          Paid Rs.500/-, entered details, got application reference no. HFR436353. Not received any confirmation mail or sms.
          When you are not capable for these jobs do not enter in market. Dont give promises of 7 days delivery of fastag. HDFC is unfit for this. May lose bank customer due to this.
          Hoping a quick solution.
          Reply
          Dear Customer,

          Kindly share with us your mobile number, date of application, the application number, vehicle no. for further assistance.

          -Manoj

          HDFC Bank Customer Assistance
          Reply
          kirankadwe's [Complaint's author] reply, Nov 23, 2019
          I applied for fastag on 22.11.2019 at their website. I got an application reference number as HFR442593, where it is mentioned that representative will contact me. I have already made payment of rs. 500/- through online transaction.

          But till now i have not received any notofication/mail/message regarding fastag.

          I am trying to call the toll free number provided fastag applications but no one is answering or the number is continuously busy. First time i am facing such horrible service from hdfc.

          Date of application: 22-NOV-2019
          Application reference number as HFR442593,
          Vehicle no.: MH31CP5283
          MOB NO.: 9730291588

          Expecting positive reply

          REGARDS
          KIRAN KADWE
          I applied for fastag on 22.11.2019 at their website. I got an application reference number as HFR442593, where it is mentioned that representative will contact me. I have already made payment of rs. 500/- through online transaction.

          But till now i have not received any notofication/mail/message regarding fastag.

          I am trying to call the toll free number provided fastag applications but no one is answering or the number is continuously busy. First time i am facing such horrible service from hdfc.

          Date of application: 22-NOV-2019
          Application reference number as HFR442593,
          Vehicle no.: MH31CP5283
          MOB NO.: [protected]

          Expecting positive reply

          REGARDS
          KIRAN KADWE
          Reply
          Helpful
          Found this helpful?
          3 Comments
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            M
            Mona82
            from Gurgaon, Haryana
            Nov 22, 2019
            Resolved
            Report
            Copy
            Resolved

            Address: Faridabad, Haryana, 121001

            I have purchased a vivo mobile using my hdfc credit card no.[protected] at 6 emi with no extra cost, it is confirmed by the vivo store that 7.5% extra discount is available on using hdfc credit card and the discount amount will be credited within 60 days after purchase of phone on my account. My mobile cost is rs.18990/- and i have to pay rs.3164.49/monthly for 6 months (The cashback 7.5% should be credited later to my account) but it is very surprisingly that i received the statement in which hdfc charged rs. 3276.70 (Principal + interest) which is totally wrong. Why hdfc demands additional amount of rs.112.21 above to my emi amount.
            I have attached the copy of bill of my mobile for your reference.
            Kindly reply in this regard immediately.

            Regards
            Monika
            [protected]
            Dec 28, 2019
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Nov 25, 2019
            HDFC Bank Customer Care's response             Dear Customer,

            We have noted the concerns expressed in your mail regarding the interest rate applied towards EMI transaction incurred at M/s. VIGOUR MOBILE INDIA PV FARIDABAD. We would like to clarify that, the above-mentioned transaction has been converted into Equated Monthly Installments (EMI) with No Cost EMI offer which has been provided by the merchant and not the Bank. We would like to clarify that, for all No Cost EMI transactions, there is a discount given by the merchant at the time of transaction equivalent to the Interest charged by the bank. We confirm that the same has been communicated to you at the time of transaction and we request you to contact Merchant for further clarification in this regard.

            -Nadia
            HDFC Bank Customer Assistance
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              V
              vspradeep
              from Bengaluru, Karnataka
              Nov 22, 2019
              Resolved
              Report
              Copy
              Resolved

              I have applied for fastag through hdfc site on 19th november 2019. After entering all the details, attaching the document and completing the payment of rs.500/-, got a thank you message as under:

              "your fastag application reference number hfr403310
              The fastag application pdf is sent to your registered email id.
              Our representative will get in touch with you soon.
              You will receive your fastag in the next 7 working days. Contact
              [protected] for queries."

              However, no one contacted me till now nor i got any email.

              Please help.
              Aug 7, 2021
              Complaint marked as Resolved 
              View replies
              Dear Customer,

              Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

              -Manoj

              HDFC Bank Customer Assistance
              Reply
              vspradeep's [Complaint's author] reply, Nov 27, 2019
              Hello Manoj,

              Any update on this, please?
              So far, I haven't received any SMS or Tag.

              Thanks
              Pradeep
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                Amit79
                from Mumbai, Maharashtra
                Nov 22, 2019
                Report
                Copy

                Address: Nashik, Maharashtra

                I had applied for hdfc fastag on 14 nov 2019 through online and had paid 500/- for same. Reference id : hfr373028. Post the payment, i had not received any message on mobile or on my email. Also, i had not received the my fastag yet.

                Now, i am confused - what to do? Shall i apply again with other bank? When shall i received my card or bank will refund the money?
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Nov 22, 2019
                HDFC Bank Customer Care's response                 Dear Customer,

                Our application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

                -Anay
                HDFC Bank Customer Assistance
                Dec 05, 2019
                Updated by Amit79                 I have received mail regarding my Fastag ustomer ID on 24 Nov, but still had not received the Fastag card. Can you please provide me the dispatch status...
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  Amit79
                  from Mumbai, Maharashtra
                  Nov 22, 2019
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: Nashik, Maharashtra

                  On 14th nov 2019, i had paid 500/- on line for hdfc fastag, my ref no : hfr373028.
                  But post payment made, no any response - sms or mail from hdfc fastag, also, i had not received my fastag yet.

                  Also there customer care number [protected].. Shows continuously busy or i doubt it is working... Now i don't now the status of my application... What to do...
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  View replies
                  Dear Customer,

                  Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be share with you via SMS.

                  -Anay
                  HDFC Bank Customer Assistance.
                  Reply
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    H
                    Harvinder Bedi
                    from Delhi, Delhi
                    Nov 22, 2019
                    Report
                    Copy

                    Dear sir/madam,

                    I have paid rupees 1, 500.00 in to my hdfc fast tag account on 15.11.2019, through upi using vehicle no. Pb70f1479. Since then the money is not credited to my fast tag account.

                    Customer i'd[protected]
                    Wallet no. [protected]
                    Car/ vehicle no. Pb70f1479.

                    I am quite frustrated as i cannot connect to your phone number. I am even hdfc existing customer but really disappointed.

                    Kindly look into the matter on urgent basis and solve it by crediting my hdfc fast tag with rupees 1, 500.00.

                    Regards

                    Harvinder singh bedi
                    View replies
                    Dear Customer,

                    Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                    -Amitha
                    HDFC Bank Customer Assistance
                    Reply
                    Naresh Hegde's reply, Nov 26, 2019
                    Hi Amitha
                    I am a hdfc bank preferred customer since 1999. I have applied and paid for fastag through hdfc...but still not received the fastag.
                    I am keep calling customer support tool free no and always not connecting.
                    Please help... send me the alternative contact details to my email .. [email protected].

                    Thanks
                    Naresh
                    Naresh Hegde's reply, Nov 26, 2019
                    Requesting you please send the email address to be reach to fastag team.
                    Not received fastag, . I already paid 2weeks back,
                    Tool free no is always not connecting.
                    Reply
                    Naresh Hegde's reply, Nov 22, 2019
                    Keep calling toll-free and no response.
                    There is no email, sms to connect with concern people.
                    I have received the wallet Id and login id but still not received the fastag.
                    Customer service is worst, never seen such horrible support.
                    Reply
                    Hi Fastag team
                    I have received the tag, Thanks for your support.

                    Thanks
                    Naresh
                    Reply
                    Helpful
                    Found this helpful?
                    4 Comments
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      D
                      [email protected]
                      from Mumbai, Maharashtra
                      Nov 22, 2019
                      Report
                      Copy

                      Dear sir,

                      I have applied for hdfc bank fastag on 11.11.2019.
                      I have made payment rs 500/- on 11.11.2019 ref no:etoll129683.

                      I have not yet received the tag.
                      When can i expect it.
                      Customer support phone numbers are not reachable.

                      I am no expecting such a poor response from no 1 private sector bank.
                      Please do the needful so that i receive the fastest in time.

                      Thanks and regards,
                      Sanjay dixit
                      View replies
                      Dear Customer,

                      Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                      -Anay
                      HDFC Bank Customer Assistance
                      Reply
                      Dear Customer,

                      Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

                      -Manoj

                      HDFC Bank Customer Assistance
                      Reply
                      Dear Customer,

                      Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                      -Manoj
                      HDFC Bank Customer Assistance
                      Reply
                      Helpful
                      Found this helpful?
                      3 Comments
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        Siva210
                        from Bengaluru, Karnataka
                        Nov 22, 2019
                        Report
                        Copy

                        I have applied hdfc fastag through online and made payment of 500 inr (200 for security amount & 300 as the top up amount). The reference number of the application is hfr355318. It is supposed to reach me in 7 days but its been more than 10 days since then there is no update.

                        There is no way to contact hdfc fastag guys as the customer care number given is busy always.
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 22, 2019
                        HDFC Bank Customer Care's response                         Dear Customer,

                        Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

                        -Anay
                        HDFC Bank Customer Assistance
                        Nov 23, 2019
                        Updated by Siva210                         Hi Anay,

                        Its been more than 14 days till now what you people were doing. Now again 5 days you are telling for what? Why cant you send immediatly?

                        Thanks
                        Siva
                        Nov 23, 2019
                        Updated by Siva210                         Hi Anay,

                        Its been more than 14 days till now what you people were doing. Now again 5 days you are telling for what? Why cant you send immediatly?

                        Thanks
                        Siva
                        Nov 26, 2019
                        Updated by Siva210                         Hi Anay,

                        Its annoying to contact your team for dispatch details customer care number never connects always busy and nobody calls back. Request you to please share dispatch details.

                        Thanks
                        Siva
                        Dec 09, 2019
                        Updated by Siva210                         Hi Anay,

                        Its been more than 10 working days you told fastag will reach me in 5 working days, no information till now.

                        Will you resolve this issue or refund my money.

                        Thanks
                        Siva
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Sreeni1729
                          from Delhi, Delhi
                          Nov 22, 2019
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: 560048

                          I applied for fastag on 11.11.2019 at their website. I got an application reference number as hfr355661, where it is mentioned that representative will contact me. I have already made payment of rs. 500/- through online transaction.

                          But till now i have not received fastag.

                          I am trying to call the toll free number provided fastag applications since last one week but no one is answering or the number is continuously busy. First time i am facing such horrible service from hdfc.
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          View replies
                          Dear Customer,

                          Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

                          -Anay
                          HDFC Bank Customer Assistance
                          Reply
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            Syed Kalilullah
                            from Thanjavur, Tamil Nadu
                            Nov 22, 2019
                            Resolved
                            Report
                            Copy
                            Resolved

                            I have applied fastag today, but i did not get application pdf to my mail id mentioned on application.
                            i have paid the amount 500 rs.
                            please send application pdf to my mail id, once again i send my mail id below.

                            Application Ref. NO : HFR452685
                            Mobile NO : [protected]
                            Email ID : [protected]@yahoo.co.in
                            Track ID : HR[protected]
                            Nov 26, 2019
                            Complaint marked as Resolved 
                            Just i make email to the constant team. They solve it, and got mail details of my fastag card. Thanks for the resolve my complaint.
                            HDFC Bank customer support has been notified about the posted complaint.
                            Nov 22, 2019
                            Updated by Syed Kalilullah                             for the hdfc bank customer getting responce, but still i did not get any reply from the hdfc bank customer support
                            Verified Support
                            Nov 25, 2019
                            HDFC Bank Customer Care's response                             Dear Customer,

                            Once you submit an application online, your request will be processed and Fastag will be received by you in 7 working days. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected]. We regret the inconvenience caused. The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.

                            -Zubin
                            HDFC Bank Customer Assistance
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              G
                              goyal7ankur
                              from Mathura, Uttar Pradesh
                              Nov 22, 2019
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: Mathura, Uttar Pradesh, 281403

                              I have applied hdfc fastag through online and made payment of 500 rs. The reference number of the application is hfr422989. Then there is no update.

                              There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

                              I have been with hdfc for 15 years now (Saving ac, loans,) and this is the worst moment with them.
                              The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.
                              Dec 28, 2019
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 22, 2019
                              HDFC Bank Customer Care's response                               Dear Customer,

                              Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                              -Manoj
                              HDFC Bank Customer Assistance
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                M
                                Manthan Kamdar
                                from Ahmedabad, Gujarat
                                Nov 22, 2019
                                Report
                                Copy

                                Address: Kutch, Gujarat, 370201

                                Hello,

                                This is a complain regarding hdfc fastag. I booked hdfc fastag through their online site and paid 500rs. After that i received the transaction number as on 9th november 2019. They messaged they have sent an application form on my email id which i have not received till now. Delivery date of fastag was to be within 07 days but its been more than 07 days but still not received any updates from them. Even the customer care number they have provided is not responding or is always busy.

                                Transaction number is hfr346569. Very pathetic service from hdfc.
                                View replies
                                Dear Customer,

                                We have dispatched your fastag and you will receive the deliver of the TAG in 7 working days.

                                -Zubin
                                HDFC Bank Customer Assistance
                                Reply
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  E
                                  Elan SK
                                  from Bengaluru, Karnataka
                                  Nov 22, 2019
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: 560100

                                  I have enrolled online hdfc fastag and application no is hfr422280 generated after 500 paying 500 rs.

                                  Issues
                                  1. As mentioned in the message the receipt generated and sent to registered mail id - actually, i didn't receive any mail last 3 days.

                                  2. Toll free numbers avialble - but always buys by chance if its connected no one attend, i have tried last 3 days.

                                  Nowadays govt banks very efficient and responsible compare the hdfc bank
                                  Dec 27, 2019
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 25, 2019
                                  HDFC Bank Customer Care's response                                   Dear Customer,

                                  We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 7-10 working days. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected] Note:- Dispatch details of the TAG will be shared with you through SMS.

                                  -Zubin
                                  HDFC Bank Customer Assistance
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    K
                                    krishnasreekanti
                                    from Bengaluru, Karnataka
                                    Nov 22, 2019
                                    Report
                                    Copy

                                    I have applied for hdfc fast tag on 12th nov and tll now i have not received the tag. Application reference number is hfr362675

                                    Customer support number always busy[protected]. Looks like the number it self is having an issue. I don't know even the status of this application. I was not expected this kind of service from hdfc kind of banks.

                                    I have paid rs. 500. Please get this addressed asap.
                                    Nov 24, 2019
                                    Updated by krishnasreekanti                                     Thanks for the update.
                                    View replies
                                    Dear Customer,

                                    Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

                                    -Anay
                                    HDFC Bank Customer Assistance
                                    Reply
                                    Dear Customer,

                                    Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be share with you via SMS.

                                    -Anay
                                    HDFC Bank Customer Assistance
                                    Reply
                                    krishnasreekanti's [Complaint's author] reply, Nov 27, 2019
                                    Till today, I have not received any information (SMS) on the tag dispatch details. Can you please check and update?
                                    krishnasreekanti's [Complaint's author] reply, Nov 28, 2019
                                    Hi HDFC Customer Assistance,

                                    Can you please provide the update on this? Why customers has to run behind the bank services? If you are unable to provide the tag, please cancel the request and refund the money.
                                    Helpful
                                    Found this helpful?
                                    2 Comments
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      A
                                      amankaushal22
                                      from New Delhi, Delhi
                                      Nov 22, 2019
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Address: 140501

                                      I have applied hdfc fastag through online and made payment of rs 500. The reference number of the application is hfr421638. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.
                                      I tried contacting toll free service number [protected] but it is always busy. I am getting fed up now. No other way to contact hdfc fastag.
                                      Kindly look into this and resolve the issue as soon as possible.
                                      Nov 25, 2019
                                      Complaint marked as Resolved 
                                      I got an email from company regarding issuance of my fastag. However no dispatch details available.
                                      Dec 09, 2019
                                      Updated by amankaushal22                                       Till date I haven't received my Fastag. It is been over 20 days. It seems I made a mistake ordering HDFC Fastag. I got airtel fastag within 5 mins from local vendor for my another car. I will recommend not to buy HDFC Fastag to my other friends.
                                      View replies
                                      Dear Customer,

                                      Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                                      -Amitha
                                      HDFC Bank Customer assistance
                                      Reply
                                      Prashant Phulsang's reply, Nov 25, 2019
                                      can you please provide a valid customer care number or email.
                                      amankaushal22's [Complaint's author] reply, Nov 28, 2019
                                      I am not satisfied by your reply. Where is your Fastag team? what is this email address astag.[protected]@insolutionsglobal.com. Could you help me out. I haven't received my Fastag till date.
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        K
                                        kkrishan55
                                        from Gurgaon, Haryana
                                        Nov 22, 2019
                                        Report
                                        Copy

                                        Address: H. No. 213, Krishna Kunj, Ghaziabad, Uttar Pradesh, 201001

                                        I have applied hdfc fastag through online and made payment of 500 inr
                                        . The reference number of the application is hfr362441. I have uploaded copy of the final document and rc and since then there is no update.

                                        There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

                                        The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.
                                        Nov 27, 2019
                                        Updated by kkrishan55                                         I have not received any information from bank till now.
                                        View replies
                                        Dear Customer,

                                        Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

                                        -Anay
                                        HDFC Bank Customer Assistance
                                        Reply
                                        kkrishan55's [Complaint's author] reply, Nov 27, 2019
                                        Not any response till now
                                        Helpful
                                        Found this helpful?
                                        1 Comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          HBL Power Systems
                                          1
                                          (6)
                                          Indian Bank
                                          1
                                          (3883)
                                          PayUMoney
                                          3
                                          (3778)