HDFC Bank Complaints & Reviews

I have applied for a credit card on 4th october by submitted all the documents correctly to the representative that came to my office to collect it. I fulfilled all the criteria required for getting hdfc dinners black credit card (Salary, cibil score, work at reputated company, had all correct documents, originals verified by representative). But the card shows a 'decline' status. I did call the representative but he has no answer. There is no way to reach customer care and complain about the same. So posting it here. Please correct the mistake asap help me with the same.

Hi,
I buy a product from Amazon and cancel the order for the same refund is initiated on 15 oct with Refund Reference #[protected]
Till now refund is not credited in my account rs 299
Please refund my money as soon as possible🙏

Dear concerned,

Name: pankaj shah
Credit card no: [protected]
Mobile #: [protected]
Bank name: hdfc bank

I, pankaj s shah, am a credit card holder with your bank more than 10 years now. I was given this card enrollment form by one of your representatives against my salary account that time. I have used the card and was regularly paying back the bank for these many years as the records would show in your systems as well.

During mid of november’18, due to many unavoidable circumstances like healthcare, hospitalization expenses and financial crises in family i voluntarily contacted the bank customer care no and requested to convert my current outstanding into equaling emi so that i could repay the same to the bank in coming 3-6 months, the cce gave me a tat of 3 working days and assured that someone from concerned department will contact and help me out, after which there was no call and revert on my query than again i contacted the cc team after 4 days and followed with them for almost twice but none of the time they were able to revert or provide any solution.

In december’18-january’19 i kept following through various customer care representatives from bank and requested the same but they all were asking me to pay min. Amount due to keep my card activated rather than giving any solution of closing the final outstanding.

Again in february’19, i received a call from another representative called ms. Geeta pandey, from the numbers : [protected], i explained her all the scenario and prima facie of the case, she assured me to get the o/s conversion into different emi’s by making immediate payment of rs. 8100 which i did and then again there was no revert from her and the matter was still unsolved.

I wanted to settle the amount to the bank. However, i am not able to pay anything more than rs.[protected]/- per month. I have informed this to various customer care representatives and collection agencies at various occasions.

Below mentioned are some serious issues faced by me, my family, my neighbors due to your collection agency representatives recently which were so terrible and absurd at its best.

Ms. Rafia, ms. Supriya, ms. Yogita bhurade from collection agencies of hdfc bank started calling me and using very high tonned languages at the top of their tones from [protected]/[protected]/[protected] and the list goes on and on…

Ms. Rafia and ms. Supriya also called my parent’s, neighbors and threatening/harassing them by demanding to arrange a conference call with me while i am very much available on all my phone and had already informed them to get it settled with reasonable and pragmatic options.

They have already called my neighbors for almost 15 times since yesterday and has been very rude, aggressive and arrogant over the phone calls with my neighbors apart from my family members and are maligning my name, while i have made sure that i have received all their calls and requesting for the better options.
While i requested for the settlement, the agency people are demanding me with some unusual/weird options like pay rs. 75, 000 at one go, or pay rs. 1, 47, 000 for an emi option out of which 50% of rs. 1, 47, 000 as first installment payment or pay rs. 50, 000 but you will not receive any settlement letter from us/bank. Etc. Or else threatening me as we will keep calling/following with you and your near one's the way we are in present.

Like i have already suggested, i do want to settle it up, however, i need help from you as a bank officer in stopping such maligning and disturbing incidents.

Kindly suggest the actions taken against the agency and it's culprits and also help me to pay the hdfc bank only their it's authorized department and not through any external collection agencies as such.

Today, i have also spoke with hdfc bank credit card grievance department on[protected], with cce - mr. Sudhakar and have explained him all the incident and he has raised the complaint no - [protected] and request to the concerned team and they will contact me on my registered number within 2 working days.

Anticipating your revert and cooperation from you soon on same!

Best regards,
Pankaj shah

I have clear all my dues agaist my credit card no [protected]. But after all clearing my dues agaist my card they are not updating their report to cibil. For which my cibil score is unable to improve. So for that what can i do. After the payments u should give the update to the cibil. If iam trying to contact their customer care but they are also not giving any respond.

Sir
I will transaction throught net banking payment in my a/c hdfc to other bank (Sbi) 17-oct -19 time 02:30 am something. Payment qty 10000 (Ten thousand rupees).
But my friend not receive payment at present. Trans. Id no[protected]
My friend name manish sharma. Payment debit already in my a/c
So plz i humble request to plz check status & confirm to mail me.
Payment transaction already time 24 hrs below
My aa/c -[protected]
Cus id[protected]
City - beawar (Ajmer)
My mail id - [protected]@gmail.com
My phone no-[protected] [protected]

Hello sir, this is vikas soni and my hdfc bank account no is [protected] and the branch is in chhatarpur mp.
My account is a regular salary account where minimum balanced for my account is zero but they have deducted maintenance charge from my account not only for one month but for regular three months. I had given my complaint in chhatarpur hdfc branch 3-4 times and branch manager also spoken me that i'll get my full refund but after till now 3-4 months have gone and still i haven't received my refund which is rs 2130/- (710 x 3 months).
So kindly help me to provide my refund as soon as possible..
Total refund amount which has been deducted from my account is 2130/- rs.

I ordered a mi led tv through amazone by a emi (Hdfc debit card [protected]) emi loan no [protected] and i received my item.. And the letter about the loan is handed
. Then 2 days later i got a letter from hdfc bank about an another emi debit card loan no [protected] for rs 22999. I purchased a mi tv by the loan no [protected] only. Kindly let me know about the second loan

Hi.. I am holding a policy with me with complaint no. 4936d.

It was sold tome by false commitments by mr akash so called their executive whose number is; [protected].
He committed that hdfc will give us loan of rs 1400000 on behalf of the policy but for that we have to buy it and hold it for some time.

Later on everything was found fraud and he changed his number. I request you please refund whatever amount is possible as i have paid 70000.
I am suffering from kidney failure i need money for treatment.

I have done transaction using phonepe application and transfer money for medicine, amount is debited from my account, and other party doesn't upi account, so did not get the money online.

I have talked with customer care on phonepe but they suggest to complaint on your bank to do the further money back.

My transaction details is defined below, please check once and reply me asap,

Phonepe app trans. Id : p1910111922527388724510
Bank tran. Id : ubin[protected]

Dear team,

I am trying and calling from past 2 months for updating my mobile number in my account so that i can login and recharge my account but i am not getting response from them.

I also mailed the same complaint on fastag. [protected]@insolutionsglobal.com
But they are saying they have not received the mail. Frustated from the response of customer care.

Regards
Aditya
[protected]

I, Sreekanth Baddigam, a HDFC bank credit card holder. The bank has auto debited Rs. 1399+GST from my credit card number ending with 7167 without my concern on date:30/10/2019. This was repeating since 3 years continuously and it has auto debited from credit card even after I cancelled the policy twice before. I am not at all interested about this membership/service and don't want this membership any more in future as well. So cancel the membership as soon as possible and refund the debited amount of Rs.1399 + GST as soon as possible.

OneAssist Recent complaint Number: 4839911
Name :- Sreekanth Reddy BADDIGAM
Registered EMail: sreekanthreddy.[protected]@gmail.com
Credit Card Number Ending :- 7167

I have been in touch with rm for past 3 months to get my credir card application submitted, and i am told everyday that the person will be coming today itself.
Rm is constantly unavailable currently. So i have raised complaint for same also. After rm assignment, i dropped a mail requesting her to contact me, which was her responsibility in first place. An application was submitted by me, which was not uploaded in system for 3 weeks. It was uploaded after i called to know the status. 2 weeks after that, when i called again i came to know that the application was rejected due to sign mismatch. Who's responsibility is it communicate?
Now for 3 weeks, after 10s of calls, no communication with credit card team.
Rm has been of no help, which was just to get a poc from card team, and have someone collect docs from me. My experience has been that these guys won't move a muscle unless customer rings that 100 times, and then may move a muscle.
Frustrated so much now that i am closing my accounts with hdfc the first day the bank opens now.

Dear sir, my credit card was returned due to wrong address. Now my address updated. Pls tell me how can I get my credit card? So many time I tried to contact credit card customer service number but contact not complied. Pls suggest me how can get credit card?

I have pay electricity bill on amazon but it was unsuccessful they have refunded money to bank which was debited from my debit card. I also received message on amazon that - my refund on hdfc bank debit/atm card ending 3925 for rs. 1234.00 has been credited/reversed by amazon on[protected]". But till now i didn't received money in my bank account in a month
My bank account number is [protected]
Please solve this matter or contact...

Return request for hrx by hrithik roshan women navy blue hooded active sweatshirt (Return no. : [protected]) has been not came yet... Refund of rs. 796.95 has been initiated in my bank account not yet... It's about 15 day's that's is 2 week... Till 3 oct 2019. Plz be fast as possible... Solve my problem... It's about to late... So plz solve my issue regarding this

Dear sir

I have get two-wheeler loan no. Through centurion bank ring road branch. And my two-wheeler no. Gj-05-fa-9739. Completed the two-wheeler loan, after completion of my loan i have received the original rc book from bankers. That time they have told me noc send through by courier but till now i have not receive the noc. Please send to me noc

We need the noc how to proceed further

With regards

Good morning respected faulty. The hdfc bank has put hold my fund of rs17.70 as mirirevenue hold through gefu. I want to know why my fund to be hold through gefu and before it hdfc debit my fund of 563rs from my account. I want to know particular reason to debit my funds.
Ac. No-[protected]
I request u to please refund my money in my account as soon as poosible. I hope u will act upon my that request
Yours faithfully
Kulwinder singh

I had issued a credit card request one month back and next day documents had been collected from me. Since then every week some or the other additional documents are required by them. It seems they just can't get it right the first time. It is annoying and irritating as the purpose for which i required the credit card was quite urgent but hdfc has no respect for that.

I was sold an hdfc regalia first credit card on the pretext that it was a lifetime free card by an phone agent (Ms. Sathya). She insisted that i won't have to register for smartpay or any such thing, that i automatically qualified for the lifetime free offer. After i received the card i came to know that it wasn't and that i should register for smartpay to convert it to a lifetime free card. I escalated the issue but the escalation team neither confirmed that there was a fault at their end nor that my grievance will be resolved. I was just told that i have to register for smartpay, otherwise it will be a regular card. I further escalated it to the grievance addressal officer mr. Manikandan and he basically parrotted the same thing that i was told by the escalation team - "the agent did not lie to me during the application of the credit card, but that i have to register for smartpay to qualify for the lifetime free card."

There is a huge internal contradiction here but no amount of going back and forth with these people is bringing this to light.

Full details:-

On the 28th of july i filled out an online form on the hdfc website to express interest in purchasing a credit card. I got several calls from many hdfc agents and one agent by the name mrs. Satya helped me with filling the online application. I had specifically asked that i want a lifetime free card and she asked my customer id and verified over the phone that i am eligible to receive the lifetime free card. Upon persistent reassurance, i was convinced that i was getting a lifetime free card even though the online application form mentioned that i would need to apply for an offer to be eligible for the lifetime free card. Mrs. Satya assured that anyone registering for the card via the online form is eligible for a lifetime free card. Based on her verbal reassurance i bought the card and it was e-approved the next day and i received the card by courier on the 4th of august.

I emailed the customer service to verify if my card was indeed lifetime free card and i was told by the cs executive via email (Ref # [protected]) that my card is only a first-year free card and that i would need to fill out an offer in order to be eligible for the lifetime free card. On the phone, mrs. Satya had explicitly stated that i wouldn't need to fill out an offer to be eligible. I had escalated this issue further and on 6th august i spoke to mrs. Roshini from the escalation team and she said she had initiated an inquiry into this and i would be updated via sms about the status of this inquiry. After several days i got a call from mr. Balaji who claimed to be satya's senior and wanted to know more about this issue. He assured me that mrs. Satya was not wrong in stating that i was eligible for a lifetime free card and that indeed i was, but there was an issue in the backend and that he has emailed to have it fixed. I was told by him that he will get back to me with updates once they process it. But i never heard anything from him. Meanwhile, there was an email inquiry with the escalation team where mrs. Bhavana kept assuring me that i do not qualify for a lifetime free card and that i will have to complete an offer to be eligible. This contradiction between the escalation team and mr. Balaji is went on for a month and ended up never getting resolved. I cannot get all of them to be on the same page. No one seems to admit what's going on. I would like a logical resolution to this confusion and internal contradiction within the hdfc credit card team.

So i emailed the grievance addressal officer, mr. Manikandan with all the details. I even sent the phone recordings i've shared below here. I got the exact same response i got from the escalation team - which is that they've conducted a thorough investigation but there was no fault at their end and that i do not qualify for the lifetime free card unless i sign up for smartpay.

How can they not have lied about me qualifying for a lifetime free card and still i did not end up having a lifetime free card? I could never get a sensible resolution to this. I have been going back and forth with their team for the past 2.5 months now.

For reference, i'm providing these recordings of phone conversations with mr. Balaji:-
The first call made by mr. Balaji at 10:23 am on 08/08/2019 - https://clyp.it/h5o1pldr?token=4b51636cc7ecdd922adb170ea566d478
Then, the next day at 10:38 am on 09/08/2019, i called him - https://clyp.it/it5pwi1p?token=773463f839a1bc86c[protected]d5eef

Additional details:-
1) phone numbers - mrs. Satya, hdfc credit card agent (Phone - 99*85) and mr. Balaji, senior to mrs. Satya in the same department (Phone - 89*36)
2) complaint ref # with the escalation team - [protected], handled by mrs. Bhavana.
3) complaint ref # with the grievance addressal officer, mr. Manikandan - #[protected]
4) i have also raised a complaint regarding this with https://consumerhelpline.gov.in with all the details (Grievance # 1568890)

I have a account with hdfc bank ac no - [protected]
With is going rapidly in negative i do not want to use this account any more kindy close my bank account immegetily om priority’s bases
Iam not using this bank account for a long time because iam in solvent i cant pay it by hook or crook but
They are increasing the negative balance eliaer it was 1750 now its 4500 something kindly plz close my account on urgent bases