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HDFC Bank Complaints & Reviews

2.9
Updated: Jan 28, 2026
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HDFC Bank reviews & complaints page 637

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K
kruthika rao
from Pune, Maharashtra
Oct 14, 2019
Resolved
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Resolved

Address: 560066

Hello sir / madam,

I have not received my wallet id for my fastag. Because of this i am not able create fastag account for myself.

I have received my rfid from hdfc and when we try to login, it is asking for wallet id and in hdfc portal it was mentioned that wallet id will be received from the welcome emailer. Unfortunately, i haven't received the welcome emailer as well.

Please help,

Regards,
Kruthika k rao
[protected]
Nov 14, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Oct 14, 2019
HDFC Bank Customer Care's response
Dear Customer,

thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance
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    P
    Prayasi Bhattacharyya
    from Delhi, Delhi
    Oct 14, 2019
    Resolved
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    Resolved

    I was a hdfc credit card holder on 2006. My card no was 4346 *1927 at west bengal.in 2009 i got married and shifted to bangalore... My outstanding balance was 26, 000 which my mom used to pay after my marriage.. She used to pay 2000/- every month and when she paid 24, 000/- and asked for settlement paper the person who used to collect the amount didn't turn up.

    Now after 10 years i have a salary account with hdfc bank and they held back my salary as a due amount of my credit card without my knowledge.. Neither they are relising it not giving me a call for any solution. I am surprised to see that how can be they so dare to do that without anyone's notice
    Nov 16, 2019
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Oct 15, 2019
    HDFC Bank Customer Care's response
    Dear Customer,

    With regard to your credit card, we request you to contact our Debt manager at[protected]/40372303.

    -Anay
    HDFC Bank Customer Assistance
    Merchant side amount refunded but bank side amount not receive YY problem

    lien/hold amount on salary account - Comment #3560880 - Image #0
    Jayei's reply, Oct 14, 2019
    Amount refund please
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      M
      MukeshK48617482
      Oct 14, 2019
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      Applied for credit card insta loan. I don't have hdfc bank account so bank sent a demand draft. Hdfc bank delivered my demand draft through uwex courier but there is no website name and contact number on internet so i couldn't track my courier. Please provide website and contact number of courier. I have track number too but without website how can i tracked?
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Oct 14, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via email.

      -Bejoy
      HDFC Bank Customer Assistance
      Oct 14, 2019
      Updated by MukeshK48617482
      There is no option for above mention complain in hdfc query list. No option available in hdfc query/complaint-courier address, contact number and website . So please tell me on consumercomplaints.in form.
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        T
        tpkphani
        from Hyderabad, Telangana
        Oct 14, 2019
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        Address: Flat no.403, Rajasoudha appts., Plot no.133, Motinagar, Hyderabad, Andhra Pradesh, 500018

        Hi,
        I am from hyderabad and everyday i travel on orr from nanakramguda to kokapet and vice versa. On 27-sept-2019, amount of rs.70 got deduced. It is 60 rupees extra than the regular amount. The actual amount that is deduced should be rs.10. I called customer center :[protected]. First of all they never picked my call. After a lot of effort they picked and asked to send the details to "fastag. [protected]@insolutions.com". It has been a week i sent the details and they never reverted back. This is not the first time it happened to me. If it dosent get resolved, i shall discontinue services of hdfc and go for another back.
        Here are the details:
        Amount — amoun deducted 70. Supposed to get deducted is 10.
        Reference number — [protected]
        Date of transaction[protected]
        Fastag id — custid[protected] — walletid[protected]
        I want this to be resolved asap.

        Phaneendra
        +1 photos
        Oct 16, 2019
        Updated by tpkphani
        Where can I get the refrence number. I have already raised a complaint to HDFC bank and the refrence no is
        HBL=[protected]. Is it what you are looking for?
        Dear Customer,

        Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

        -Anay
        HDFC Bank Customer Assistance
        tpkphani's [Complaint's author] reply, Oct 17, 2019
        Where can I get the refrence number. I have already raised a complaint to HDFC bank and the refrence no is
        HBL=060-788-242. Is it what you are looking for?
        tpkphani's [Complaint's author] reply, Oct 24, 2019
        Till now no progress.. Looks nobody is worried
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          R
          Rony Das
          from Delhi, Delhi
          Oct 14, 2019
          Resolved
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          Resolved

          Address: infosys ltd, Mysore, Karnataka, 570027

          Hi,

          On saturday i got a call from hdfc bank that they are will to give insta loan amount of rs 34000 with the interest rate of 1.5% against my credit card. I agreed to it and i got confirmation msg also which mentioned interest rate of 1.6% for 12 emi.
          How ever i didnt get the amount also 600 rs is deducted from my credit card as processing fees. Also i went to the insta loan section and found loan is disbursed and with interest rate 19.20.
          Could please tell whats going on??? Why bank is lying and why they didnt tell about the processing fees. And why i didnt receive the amount???
          Please fix the issue.
          Nov 22, 2019
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Oct 15, 2019
          HDFC Bank Customer Care's response
          Dear Customer,

          With regard to your query on credit card please feel free to contact our Phone Banking officers at any of our Phone Banking numbers mentioned in the below URL.https://bit.ly/2wwwruX.

          -Nadia
          HDFC Bank Customer Assistance
          I called the customer service and asked to cancel the loan
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            M
            maa arora
            from Mumbai, Maharashtra
            Oct 14, 2019
            Resolved
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            Resolved

            Address: WZ 59 2nd floor old sahib PURA near TILAK nagar DELHI, New Delhi, Delhi, 110018

            [18/09 19:11] b dena manager p. Vihar: dear sir, i have taken policy of hdfc life insurance, guaranteed pension plan vide policy no. 21307575 name of vijay laxmi arora through bank tie up dena bank, paschim vihar branch in the month of march 2019
            [18/09 19:11] b dena manager p. Vihar: the sales person who have g[18/09 19:11] b dena manager p. Vihar: dear sir, i have taken policy of hdfc life insurance, guaranteed pension plan vide policy no. 21307575 through bank tie up dena bank, paschim vihar branch in the month of march 2019
            [18/09 19:11] b dena manager p. Vihar: the sales person who has given policy is hdfc representative miss anchal saini who's mob. No is ([protected]) and confirmed me that the nominee name kapil arora will get pension after any mishappening with policy holder. But after few days when i visited the hdfc life branch i came to know that this policy is single annuity plan and nominee is not included in this plan. Sir, this is really mis selling of plan and this is my hard earned money. The concerned representative is also not picking my phone and i am doing regular follow up from last one month. So please terminate this policy at earliest. Iven policy is hdfc representative ms. Anchal saini and confirmed me that the nominee will get pension after any mishappening with policy holder. But after few days when i visited the hdfc life branch i came to know that this policy is single annuity plan and nominee is not included in this plan. Sir, this is really mis selling of plan and this is my hard earned money. The concerned representative is also not picking my phone and i am doing regular follow up from last one month. So please terminate this policy at earliest.
            Nov 22, 2019
            Complaint marked as Resolved 
            HDFC Life customer support has been notified about the posted complaint.
            Verified Support
            Oct 15, 2019
            HDFC Life Customer Care's response
            Hi, kindly inform the policyholder that after conducting internal assessment of concern the response has been shared on registered email Id via interaction no.[protected].
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              A
              Adi_onlyone
              from Bengaluru, Karnataka
              Oct 14, 2019
              Resolved
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              Resolved

              Address: Bangalore, Karnataka

              I have opened an account in hdfc back in 2015 as salary account. Later in 2018 i stopped using this account for some obvious reasons. Few months back they have converted that salary account into savings account without intimation (Verbally or via email). Now account is going in negative balance.
              First month penalty somehow i have paid the penalty and asked them to close the account. But now they are charging around 700rs per month as penalty without closing the account.
              This is worst bank i have ever seen. Please give me a resolution on this.
              I don't want to pay penalty because no mistake from my side.
              Nov 22, 2019
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Oct 15, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days.

              -Nadia
              HDFC Bank Customer Assistance
              Recently bank applied certain charges
              like aqb ser chgs inc gst jul-sep2019
              i want to why this kind of charges applied
              Loan from Centurion bank Ltd. on dtd, 27.09.2004 for TVS Centra from TVS Motor Co.Ltd. require NOC
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                G
                gauravp7055
                from Noida, Uttar Pradesh
                Oct 14, 2019
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                On 12 oct 2019 i got this anr number by flipkart (Reference number[protected]. This is my reference no given on refund by flipkart.
                But amount havent reflected in my account so please do it as
                Soon as possible.
                Please refund my money i have to buy further more things.
                +1 photos
                Oct 14, 2019
                Updated by gauravp7055
                i need refund till 15 oct 2019 so please help me out through
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                  P
                  putnala
                  from Chennai, Tamil Nadu
                  Oct 14, 2019
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                  Address: 5-1-561/1, troop bazar, near uti bank lane, Hyderabad, Andhra Pradesh, 500001

                  Account/customer id: 40164851
                  Registered contact details/email id: [protected]@gmail.com
                  Credit card number: [protected]

                  Hi this is sunil kumar and i am being harassed by hdfc shapurji towers branch collection (Hyderabad) /
                  Legal department for the payment of credit card as my emi autopay got stuck & payment not released due to non availablity due to festival and hdfc has charged unnecessary
                  Charges on credit card which i was paying from more than 15months but now they have started calling me
                  Aggressively and abusing me also they visited my home and started scaring my family for the money, i am very disturbed right now due these collection
                  Agents and hdfc bank making nuisances, due to this i lost my family, my wife left me, friends and also my parents please suggest me on this situation.
                  HDFC Bank customer support has been notified about the posted complaint.
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                    B
                    biswajit684
                    from Delhi, Delhi
                    Oct 14, 2019
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                    Address: Near Cinema Hall titlagarh, 767033

                    Hello team, i have been charged -4800 even after i was informed that its a zero balance account.
                    Now i dont want to keep the account as i had no transactions on it from the beginning of the account. I was fraudulently charged the minimum balance amount even after i was promised that its a zero balance account. I don't remember the customer id or account no.
                    My aadhar is present and pan number can be provided. Please call me to +[protected] and sort it out at the earliest.
                    HDFC Bank customer support has been notified about the posted complaint.
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                      S
                      Saurabh Priyadarshan
                      from Gurgaon, Haryana
                      Oct 14, 2019
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                      Hi,
                      This is to bring to your notice that i did a transfer of 5995 through payzapp wallet to an account. But the amount got debited from the wallet but never got credited to the account.
                      I contacted [protected]@payzapp.in twice within these 4 days but i never got any response other than just a system generated mail. I've seen multiple cases where people are very unhappy with the payzapp customer service and they are getting frustrated to get their hard earned money back.
                      Here is my contact number - [protected] / [protected]
                      So i would like to get this issue resolved as soon as possible.
                      Waiting for your reply soon.

                      Thanks and regards.
                      HDFC Bank customer support has been notified about the posted complaint.
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                        R
                        Roman1965
                        from Delhi, Delhi
                        Oct 14, 2019
                        Resolved
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                        Resolved

                        Address: Rajkot, Gujarat

                        I have used credit card and its only 1 month the payment has not been done, but the stupid rajkot region girl riddhi are continously calling and harrasing a lot, and there supervisor mr. Amit keep there phone in switch off mode so that we can't get connected.
                        How to talk they have not been trained by there supervisor and in training staff, they doesn't know how customer get irritated by there calls, they dont have guts to call a big businessman who have not many dues from many months and are harrasing a middle class people, why you dont call big businessman as they are parents of hdfc bank, that is reason.
                        All collection department staff first you all learn how to talk with you customer, if this customer is there than your hdfc bank is working if they gone your hdfc bank will go down. By talking this nonsense way you are spoiling your parent name anf name of hdfc bank.
                        So please behave in better manner.
                        Nov 15, 2019
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 14, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We note that you have sought clarification with regard to your credit card account. We request you to contact our Debt management officers at[protected] for further assistance in this regard.

                        -Zubin
                        HDFC Bank Customer Assistance
                        Hi can I know what is mirevenue and why is their negative balance.

                        Thank you

                        regarding collection calls - Comment #3558802 - Image #0
                        regarding collection calls - Comment #3558802 - Image #1
                        regarding collection calls - Comment #3558802 - Image #2
                        Hdfc bank has deducted ach debit charges in my account without any prior information. I am not aware why this amount was deducted. I was deducted amount of ₹590 from my account.
                        Hdfc bank cut my amount without even asking me. They have charged my amount 680 for minimum balance and 2800 balance charged for mi revenue my Hdfc bank.

                        regarding collection calls - Comment #3559486 - Image #0
                        Dear sir my hdfc credit card till date i am not recived because courier Adress not mention in courier packet so he not delivered to me...

                        My name rakesh Kumar Rout.

                        Awb no-[protected]

                        Ph-[protected]
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                          M
                          MukeshK48617482
                          Oct 14, 2019
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                          I applied for credit card insta loan. I don't have hdfc bank account so bank sent a demand draft. Hdfc bank delivered my demand draft through uwex courier but there is no website name and contact number on internet so i couldn't track my courier. Please provide website and contact number of courier. I have track number too but without website how can i tracked?
                          HDFC Bank customer support has been notified about the posted complaint.
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                            M
                            MR. Mohammad Sufiyan
                            from Haldwani, Uttarakhand
                            Oct 14, 2019
                            Resolved
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                            Resolved

                            Address: 18/16 Mantola Agra, Agra, Uttar Pradesh, 282001

                            Hi
                            I am mohammad sufiyan and the owner of card holder ending with 6924 wants to tell that from my card without any information rs 4000 has been detected and i am very disturbed towards this so i kindly request to hdfc bank to refund my money in my account and also without any information the money has detected as we all know that hdfc bank is a good bank but according to this we are sorry to say anything now
                            Nov 14, 2019
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 14, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We request you to share a scanned copy of the complete Cardholder dispute form to cc.[protected]@hdfcbank.com and we shall assist you. You can download the form from the below link. https://bit.ly/2FpUNeY

                            -Nadia
                            HDFC Bank Customer Assistance
                            Hi, I returned an order on flipkart and i got a sms in my number saying
                            Ur transaction on HDFC Bank DEBIT/ATM Card ending **** for Rs. 2250.00 has been credited/reversed by Flipkart Payme on[protected]:19:45:09

                            However when i checked my balance or statement. The amount was not credited back. please resolve This issue.
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                              S
                              Shiva Shankar Polavarupu
                              from Noida, Uttar Pradesh
                              Oct 13, 2019
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                              Dear friends,

                              Credit card hdfc bank don't have a strategy of full filling of customer satisfaction. Its aims to loot the hard earned money from all customers.

                              Who ate my money forceful will never be happy they die very bad with all severe diesases see u ppl get a wrost diesases and it ll spread to all our family members also.

                              U ppl looted my money in name of interest and i when requested for reversal u ppl ll never understand the customer situation. U police's nd procedures have designed to loot money from customer in anyways.

                              I have paid the amount more than complete outstanding now but i try to utilize the card it's getting decline completely i contact customer care
                              They informed the card permanently blocked and im shocked there is no intimation through any channel type call/sms/email.. Now i paid the more amount in credit card how abt this amount now no one is responding nd helping me.. See if it's gonna go in this way i ll write a mail to bank ombudsman and i ll file a legal complaint on # madharchods who drunk my blood of money..

                              # bank hdfc
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 15, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We request you to contact our Debt Management officers at[protected]/49187504 with regard to your credit card outstanding or for any further clarification.

                              -Nadia
                              HDFC Bank Customer Assistance
                              Nov 22, 2019
                              Updated by Shiva Shankar Polavarupu
                              Team,

                              I have the excess amount to my credit card and my credit card is already closed but still I am getting calls from your collection departments to pay more 5000 rs .

                              I'm already in debt stage in terms of financial situation .I'm requesting for credit card activation but ur team is not responding but I even don't want to use hdfc bank credit card but my small sincere request pls stop generating intrest on my credit card which is already closed I'm not in a position to make a payment also if the hdfc bank forces me like this I have only one option need to die so please i request once again from my bottom of my heart pls stop torture me to clear remaining outstanding of credit card I.e of interest charges.

                              Team please check my account from last one year onwards I never requested for any kind of reversal or service gesture for intrest charges and I makes the excess payment to my credit card which is credit limit of 32000 and I payed already 42000 so please i request team if there any outstanding on my card that ll be the intrest charges only so pls reverse the charges and cancel my credit account permanently .
                              I hope I can hear from you soon .
                              Pls call to my alternate number [protected] if need to discuss on this matter deeply I'm available 24/7
                              My name pinkesh chaudhari..one assist deducted my 1399rs for my credit card ending last 4 digit 6478..of hdfc bank for one assist...my registered mobile no. is [protected]...ppease cancel this plan and refund my 1399rs
                              Amount 900 got deducted from my account after the transaction being failed can u please check and revert the money back. There was an error from the HDFC backend

                              chor bank / the board members of hdfc bank will get a wrost ### death - Comment #3559154 - Image #0
                              I have already paid my past outstanding amount 5200 .but I unable to contact with customer service. Please provide my past payment and activate my card service
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                                P
                                Pritha Paulchatterjee
                                from Mumbai, Maharashtra
                                Oct 13, 2019
                                Resolved
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                                Resolved

                                I ayan chatterjee m-[protected]. My mother rupali chatterjee has taken a personal loan from hdfc bank at 2017 for business purpose.. Loan account number-[protected]. Regarding some financial problem she was unable to repay this and she need some time to settle this.. But suddenly a call is coming from this number [protected] regarding payment and not only that she is calling at my ex working place dbs bank to my ex senior biswarup chatterjee sambhu das and also biswarup chatterjee's father who is a senior citizen and also telling that... Ayan chatterjee has taken loan and given yours number in loan application... She is continuously harassing them.
                                So my only request that i didn't taken any loan from hdfc bank and not a loan defaulter.. So how the lady can harrash my ex seniors and his father also by telling that ayan chatterjee has taken loan and not repaying..
                                Please note the number and do need full regarding this matter..
                                Please proof this that i am a loan defaulter and i have put biswarup chatterjee, his father and sambhu das number in my personal loan application which is actually not exist..
                                Regards,
                                Ayan chatterjee
                                [protected].
                                +1 photos
                                Nov 15, 2019
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 15, 2019
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                Please ask the loan applicant to visit following link and submit details of the query along with the correct loan account number for further investigation: https://bit.ly/2Lzhyn3. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                                -Nadia
                                HDFC Bank Customer Assistance
                                Dear sir
                                my name is dharmendra kumar patel imploi id[protected] July resigned to which was updated on 23 July and i was told that you have to give notice by 23 august i have also done that I also completed that till my full and final nor relieving letter came please help me

                                unauthorised harrashment from collection department - Comment #3558834 - Image #0
                                My AMAZON Order has been Refund To HDFC AND HDFC also Give ME Msg For Credited Money But I haven't Money Yet There One Day after
                                Hi
                                Nowadays the net banking is not working being the server not responding. The mobile app is also not working most of the times saying that “connection error”.
                                please improve this immediately.
                                Dear Sir/Madam,

                                My RFID was showing a blacklist due to lack of funds. I did a recharge with additional funds and even after more than 24 hrs, the toll plazas still show my RFID as blacklist.

                                There is no response from customer care. Please request to help
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                                  D
                                  Dipakc000
                                  from Mumbai, Maharashtra
                                  Oct 13, 2019
                                  Resolved
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                                  Resolved

                                  Address: Lane no 2 chunna bhatta road, Near kabrowala bagh, 248195

                                  Cancellation of one assist membership
                                  I am a hdfc credit card holder. The bank has auto debited amount from my credit card number ending with 8407 without my concern on date 21/09/2019. I am not interested in this one assist membership so please cancel the service immediately and refund the amount as soon as possible.
                                  Last year also i have cancelled it but my account is not refunded.
                                  If you can't cancel this plan than close my card
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  Greetings from OneAssist!!!

                                  We regret any inconvenience caused to you.

                                  We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

                                  Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

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                                    A
                                    Anil Dev dubey
                                    from Bhopal, Madhya Pradesh
                                    Oct 13, 2019
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                                    Address: Near Hanuman temple, Indore, Madhya Pradesh, 452011

                                    I have settlement out standing amount in installment and pay 4 time pay but amount shown full all installment 12 than 2355 rs per installment total amount after instalment 23000rs thousands please help us.

                                    Regards
                                    Anil duvet
                                    Card ending number 1820
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                                      H
                                      hari301285
                                      from Ahmedabad, Gujarat
                                      Oct 12, 2019
                                      Resolved
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                                      Resolved

                                      Address: UMIYA NAGAR SOCIETY , NEW PATEL VAS, KOTESHWAR, Ahmedabad, Gujarat, 380005

                                      In june i have stopped cradit card due to i have lost my card. Card blocked ok but bill auto payment has not done and some extra charges done and also 600 rupees fund trafer in auto on 3 oct.
                                      If this 3 oct payment done without my permission then why not auto pay clear on 28 june??? If 28 june auto pay clealed then my balance safe and extra charges not done.
                                      Pls clear why not done auto pay on june bill. Also no any information about auto pay stoped. Befor all bill pay in auto mode.
                                      Why have i pay for extra charges enven after i have sufficiant balance in account???
                                      Nov 17, 2019
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 12, 2019
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share your last four digits of your credit card along with the registered contact details with the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                      -Anay
                                      HDFC Bank Customer Assistance
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                                        S
                                        SHIV SIDDH
                                        from Mumbai, Maharashtra
                                        Oct 12, 2019
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                                        Address: Rani bazar bikaner rajasthan india, Bikaner, Rajasthan, 334001

                                        When i was swipe my hdfc atm card in vijaya bank atm then amount did not come out from atm machine but amount debited from my acount.
                                        I was written complaine in hdfc bank but still query not resolve. Pls do the needful.
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