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HDFC Bank Complaints & Reviews

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Updated: Dec 16, 2025
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S
SpeakUp
Oct 4, 2019
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I've not been receiving otps for adding someone as a beneficiary from hdfc since yesterday.

I just moved to nepal and they have no provision for a universal toll free customer care number! Can't get through the so called 'central number' that they have for other countries -'[protected]'

I'm sure one understands how frustrating it is to not be able to speak to anyone! Worse, they have no provision for complaining about otps on their useless 'eva chatbot' system or in their complaints section.

Seems like no one wants to talk otps!!!
HDFC Bank customer support has been notified about the posted complaint.
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    M
    maniraj76
    from Delhi, Delhi
    Oct 4, 2019
    Resolved
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    Resolved

    Address: chennai, Chennai, Tamil Nadu
    Website: www.mobikwik.com

    Dear sir,

    From my card number [protected], 15000 rupees was detected from the phone number [protected]. Please do needful
    Date of incident: 04 oct 2019 at 08:10 pm
    Client website: WWW.MOBIKWIK.COM, ph. No: [protected]
    They have called from this mobile number [protected] & told me that they have called from naukri & told to open the website of www.naukrijob.org.in & told to pay processing fee of rupees 50 but detected rs 5000 & they have told to click refund menu again but again detected 5000 rs likewise totally 15000 rs detected from my account. But otp i only typed. So kindly consider my complaint.
    Nov 11, 2019
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Oct 11, 2019
    HDFC Bank Customer Care's response
    Dear Customer,

    We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

    -Nadia
    HDFC Bank Customer Assistance
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      M
      mailtosatis
      from Pune, Maharashtra
      Oct 4, 2019
      Resolved
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      Hi,

      I have been using hdfc savings bank account for one of my previous employer where i have worked for only 4 months. Account was opened in 2013 and when i left that organization it was no longer in use.

      Now the problem is i need to open bank statement pdf file which is password protected which need my customer id. I have forgot / lost everything including bank account number.

      The bank account was opened with below registered details.
      Account type: savings account
      Registered mobile number: +91 [protected] (Not active now)
      Registered email id: [protected]@gmail.com (Active now)
      Branch: broadway, chennai

      I desperately need my customer id to open my bank statement file, because i need to submit to my current employer for the background verification which is very mandatory. It is very very urgent. Please help.,

      Thanks & regards,
      R. Satheesh kumar
      [protected]
      Nov 5, 2019
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Oct 04, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details and complete concern. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

      -Anay
      HDFC Bank Customer Assistance
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        A
        Aai Shree
        from Ahmedabad, Gujarat
        Oct 4, 2019
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        Address: PAVIJETPUR, 391160
        Website: WWW.MYCIBIL.COM

        Sinora ajitsinh chhatrasinh
        Member id no : bn01090155
        Two wheeler loan agreement no : 15514483

        I we received a two wheeler loan from your hdfc bank of rs 39322 on 31/10/2009.
        After receiving the loan, we were regular in paying fifteen-seventh installment of the loan
        Thereafter, we have paid all the balance due together on 24/8/2012
        We have also been given a certificate by the bank providing the loan

        We have a loan report showing that the loan is still pending.
        +2 photos
        HDFC Bank customer support has been notified about the posted complaint.
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          R
          R.Thanga Thirupathi
          from Delhi, Delhi
          Oct 4, 2019
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          Address: 2-2209/2-Chinnathambi Nagar, chinnathambi Nagar, Virudhunagar, Tamil Nadu, 626189

          I have booked a railway ticket but the transaction failed due to network failure and money was deducted. I got refund msg from irctc, that 'an amount of rs 838.68 deducted against irctc txn id [protected]on 03-oct-2019 will be refunded as your ticket could not be booked / service not rendered. But hdfc haven't credited it in my account, till now, and one same day i received another msg from irctc that 'ur transaction on hdfc bank debit/atm card ending * for rs. 838.68 has been credited/reversed by irctc12027 on[protected]:16:51:15. But till now no msg from the bank i have received also i have cross-checked it with atm. I want support from the bank.
          +1 photos
          HDFC Bank customer support has been notified about the posted complaint.
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            S
            swapnabakshi
            Oct 4, 2019
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            Hi, i have updated my uk number in my bank account a few months ago, and i have been getting all the opts instantly on that number, but i am not getting them anymore. It works sometimes and sometimes it doesn't.
            I didn't get an otp a day before then it worked yesterday, and now it stopped working again. I am trying to do a payment online and i am not able to receive an otp now. This is very annoying and frustrating.
            Can you please check why this is happening?
            Let me know if you need any details?
            HDFC Bank customer support has been notified about the posted complaint.
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              A
              Abiyadav
              from Bengaluru, Karnataka
              Oct 4, 2019
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              I didn't make lump transactions. but I had lost Rs 166 and Rs 177 from my account.

              i request you to refund these unnecessary charges to my account back and make sure these actions will not repeat again. If any mistakes from my side, please let me know.

              Regards,
              Abinaya
              [protected].
              +1 photos
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                S
                sudeep bhatt
                from Jainpur, Uttar Pradesh
                Oct 4, 2019
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                Resolved

                Address: Majra, dehradun, Dehradun, Uttarakhand, 248171

                My home branch is in roorkee, i have opened my ppf account by online dated 29/09/2019 and it has been opened after 24 hr, when i have checked the status of my ppf account it has been opened but my branch shows as anna nagar i, since m from roorkee how it opened from anna nagar without my concern, unable to understand how it is possible, now please suggest further action.
                Nov 11, 2019
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Oct 05, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                We like to confirm that the PPF account is opened centrally at Chennai for any further assistance kindly visit the nearest HDFC Bank Branch.

                -Zubin
                HDFC Bank Customer Assistance
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                  S
                  SushreeSagarika
                  from Bengaluru, Karnataka
                  Oct 4, 2019
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                  Address: Bangalore, Karnataka

                  Hi,

                  I had lost my food plus card, i am a tcs associate, could you block the card and issue the new card. Also my old card has balance money in that account around 5k.

                  Could you please transfer the amount in the new card. I am waiting for you response.

                  The food card number is : [protected]

                  Please resolve this matter asap.

                  My email : sushree. [protected]@tcs.com
                  Nov 5, 2019
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 05, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We confirm our FoodCard team has sent you an e-mail to assist you with your query on[protected]:07 Please feel free to write to us using following URL further assistance http://bit.ly/2leGTHn.

                  -Nadia
                  HDFC Bank Customer Assistance
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                    L
                    Lakki Reddy Prabhakar Reddy
                    from Chennai, Tamil Nadu
                    Oct 4, 2019
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                    Address: 2/91-A,peddapasapula(post) peddamodium(m, YSR, Andhra Pradesh, 516411

                    Hai hdfc bank,
                    I am taken persanol loan 200000 in hdfc in 2015 year. On 2019 june month some mistakes happen settled with 50000 amount... But after i realise my cibil score. Then my pending dues full clear in july 27... But still my account status is show settled.. Please update my status with closed. And one more error is in my cibil score. I am talen loan 200000. But in detailes writeof amount is 368500. How is this posible.. Please correction all my details.
                    Thank you
                    Nov 6, 2019
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 04, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    with regard to your credit card we request you to contact our Debt manager at[protected]

                    Nadia
                    HDFC Bank Customer Assistance
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                      K
                      kanchan kathpalia
                      from Delhi, Delhi
                      Oct 4, 2019
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                      Resolved

                      Address: Flat A-10, Rahul park, Gaikward Nagar, Aundh, Pune, Maharashtra, 411007

                      Hi,

                      I took hdfc credit card in july 2018 and as per they there is no annual charges of that. After that they charge me 1000 rs by saying its annual charges, then they again charged 1000 rs in july as card renewal charges. Then i closed my card and denied renewing the card. They agreed to cancel and remove the charges.
                      Now they are auto debiting the amount from my bank account and giving me slangs you have to.

                      Why are they charging twice? It's just 1 year.
                      They are mentally torturing me. They lie 100 times for this.
                      One customer representive saying x thing another saying y thing.
                      I also went to bank and they say the amount will not deduct just re-register the card. Now they are debiting it from bank.
                      Nov 5, 2019
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 04, 2019
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share your Account No. or Customer ID & registered contact details with the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                      -Anay
                      HDFC Bank Customer Assistance
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                        V
                        vinay_alse
                        from Bengaluru, Karnataka
                        Oct 4, 2019
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                        Address: 560076

                        I accidentally over paid my credit card bill amount.
                        After I realized that, i tried to immediately reach them.

                        But by any means I could not contact HDFC representative. I did not get any options to talk to phone banking person in their IVRS system.
                        I sent e-mail..no response.

                        My last hope is to visit branch.
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                          G
                          govardhani c
                          from Mumbai, Maharashtra
                          Oct 4, 2019
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                          Resolved

                          Address: Chennai, Tamil Nadu

                          I have transferred 10000 rs to my friend mobile number in payzapp, where he don't have the payzapp. My money got deducted from my credit card and my friend also not received the money. I don't where it got stuck. I tried reaching payzapp customer care but no response from their end if i tried reaching out hdfc bank customer care they are telling to reach payzapp customer care, now where to go if they have not received the complaint. Please resolve this issue.
                          +1 photos
                          Nov 26, 2019
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 10, 2019
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We'll look into that for you. Please provide your registered contact details and transaction details at the below given link: http://bit.ly/2aJ9wGW with the ref ID PZ[protected] in the comment box for us to track it. We'll sort this out for you.

                          Anay
                          HDFC Bank Consumer Assistance
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                            H
                            hitesh_kmr
                            from Mumbai, Maharashtra
                            Oct 4, 2019
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                            Resolved

                            Address: GK-II, New Delhi, New Delhi, Delhi

                            Hi,

                            I had joined hdfc bank, gk-ii branch, new delhi on contractual basis on doj 8-aug-2005.
                            My employee id was 43748.

                            I have not received my pf a/c no. Even though deduction in the salary was made for pf.

                            Request to kindly provide my pf no. So that i can withdrawn my pf amount.

                            Thanks
                            Regards

                            Hitesh kumar
                            Emp id. 43748
                            Doj 8-aug-2005

                            Email : [protected]@rediffmail.com
                            Nov 4, 2019
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 04, 2019
                            HDFC Bank Customer Care's response
                            "Dear Customer,

                            We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share your Account No. or Customer ID & registered contact details with the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                            -Anay
                            HDFC Bank Customer Assistance
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                              A
                              Aditya Mann
                              from Mumbai, Maharashtra
                              Oct 4, 2019
                              Resolved
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                              Resolved

                              This is to give in your kind notice that there is a fraud transaction of rs.24000 from my hdfc bank account to a paytm account paytm3024646 which i have not done i want to refund my money back. The bank says that i have received otps for the transaction but there is no otps received by the bank. They are not refunding my money. I am not able to manage my expenses and in short of money. I need my money back to my account number [protected].
                              Nov 6, 2019
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 05, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

                              -Nadia
                              HDFC Bank Customer Assistance
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                                R
                                RJ Vikas Dutt
                                from Mumbai, Maharashtra
                                Oct 4, 2019
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                                Address: 118/2east moti bagh sarai rohilla delhi 110007, New Delhi, Delhi, 110007

                                Respect sir/medem., i have open a current account in your bank and bank demand to me inc20a. Sir was talk to direct in mca india they told me that we had attached and link to your bank account. But till now my account is under no debit i have provided audio confirmation of mca india with branch manager shakti nagar but stil my account is not properly working i cannot transaction in my account please help me. I m unable pay salery of employee and expenses and shot out this matter as soon as possible hdfc bank shakti nagar branch not remove no debit. All the required documents are summited.
                                Regards
                                Its gauri entertainment pvt. Ltd
                                [protected]. [protected]
                                +5 photos
                                HDFC Bank customer support has been notified about the posted complaint.
                                Oct 04, 2019
                                Updated by RJ Vikas Dutt
                                Respect sir/medem., I have open a current account in your bank and bank demand to me inc20A . Sir was talk to direct in MCA INDIA they told me that we had attached and link to your bank account. But till now my account is under no debit I have provided audio confirmation of MCAIndia with Branch manager shakti nagar but stil my account is not properly working I cannot transaction in my account please help me and shot out this matter as soon as possible
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                                  S
                                  Srikar Mallapragada
                                  from Hyderabad, Telangana
                                  Oct 4, 2019
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                                  I have swiped my HDFC food card on 20-SEP-2019 at DMART, Rs. 1400/- has debited from card but transaction was failed and not yet refunded.

                                  email : [protected]@teksystems.com
                                  Company : TEKSystems
                                  Card(lat 4 digits) : 4226

                                  Note: Contacted the HDFC Customer Care several times, No response from the team as no one is picking the phone although i selected the food card plus option in IVR.
                                  HDFC Bank customer support has been notified about the posted complaint.
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                                    H
                                    hasnaat siddiqui
                                    from Delhi, Delhi
                                    Oct 3, 2019
                                    Resolved
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                                    Resolved

                                    Address: New Delhi, Delhi, 110030

                                    Hi!
                                    I was using credit card of hdfc from last 5 months but due to some medical emergency i was not able to make payment but was depositing minimum amount on the card account.
                                    But in the month of may i lost my job phone. Regarding amount to be paid or lien i have not received any call.
                                    On 2nd there was lien on my savings account without any prior notice after the salary was credited in my account and i am stuck with no money for the entire month.

                                    As there is medical emergency in my family today i am stuck with no money.

                                    I tried contacting credit card team no. Of time as well but no solution was provided by any of them.
                                    Even i offered that i will pay approx. 40-50% of outstanding on card immediately but still lady executive shouts/screams like they are the owner of bank & personally i owe them funds.
                                    I asked for way out from this to my relationship manager even she behaves like a general executive who won’t ready to cooperate which shows the stupidity of preferred banking program of bank. I am ready to make the regular monthly payments from now onwards as i have got a new job.
                                    Please release the amount you hold in my saving account asap.
                                    Card number 524181xxxxxx5798
                                    Nov 9, 2019
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 04, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We request you to contact our Debt Management officers at[protected] / 66668102 with regard to your credit card outstanding or for any further clarification.

                                    -Nadia
                                    HDFC Bank Customer Assistance
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                                      Vengudupathy1976
                                      from Chennai, Tamil Nadu
                                      Oct 3, 2019
                                      Resolved
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                                      Resolved

                                      Address: 32 F2 Rajakumari illam Inspector jeyaraj street Indira nagar, 600056

                                      Dear sir,
                                      My credit card payment due date is 26.09.19.So i Full payment pay Rs.126866 in single payment on 25.09.19 itself.Payment processed through HDFC Netbanking, immediate processed and credit limit also update in credit card Account.But 26.09.19 Auto payment processed & return in netbanking and update Retun payment Fees of Rs.999 with CGST Rs.89.91 SGST RS.89.91.I see this in card account immediate complaint through Customer care.They given Request number [protected] on 27.09.19 and they explain your card already register in Auto pay, so before pay one day know so your payment not reflect in statement like that not return possible like that...Today i call customer care they inform me your request is rejected.I am angry to talk then also take request and given request number is [protected] like that...This Penalty i feel as black so i need to reverse this to my crsdit card account and give punishment to mistake done persons
                                      +1 photos
                                      Nov 20, 2019
                                      Complaint marked as Resolved 
                                      Dear sir, My credit card Auto payment Return fees Refund but GST not return.Anyway thanks to Indian Consumer complaints forum Team. Thanks & Regards Vengudupathy
                                      HDFC Bank customer support has been notified about the posted complaint.
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                                        Soumik2019
                                        from Mumbai, Maharashtra
                                        Oct 3, 2019
                                        Resolved
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                                        Resolved

                                        Address: Sector 3 , Salt Lake , Kolkata , West Bengal, Kolkata, West Bengal

                                        On 30th Sep, 2019 I brought some food items from "Day in and Day out" shop, Banshdroni. But there I was charged at a wrong amount of Rs. 1008 but when the mistake was caught, the marchant generated a void sale of same amount and gave it to me. Now 3 days have been passed still the same amount is not credited into my account. I am an account holder of HDFC bank.

                                        Please look into the matter.
                                        +1 photos
                                        Nov 12, 2019
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Oct 05, 2019
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        We understand that you have also raised your concerns at HDFC Bank Support to vide Reference Number[protected] and they had addressed your concern through E-Mail dated October 04, 2019 03:52 PM.

                                        If you are not satisfied with the resolution, you may write to us through our website - www.hdfcbank.com/escalation.

                                        -Nadia
                                        HDFC Bank Customer Assistance
                                        Verified Support
                                        Oct 07, 2019
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        Please note that the disputed transaction is already reversed to your account on October 03, 2019. We have also informed about the same via email vide email Interaction ID:[protected] on October 04, 2019.

                                        -Nadia
                                        HDFC Bank Customer Assistance
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