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HDFC Bank Complaints & Reviews

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Updated: Apr 15, 2026
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HDFC Bank reviews & complaints page 641

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H
Harman786
from Mumbai, Maharashtra
Oct 8, 2019
Resolved
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Resolved

ahb chgs inc gst of 885

Ahb chgs inc gst oct-mar2019-mir[protected]
Im hdfc bank holder since i opened account there is not any deduction till ocyober 2019 after that i have credited my account with 5000. Rs then only 6686 is on my account about 900 is deducted for unknown reason this very ridiculous i want my money back or else i will with another bank really unsatisfied with hdfc bank services i also called customer care but they didn't answering me what...
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sunil1236
from Nagpur, Maharashtra
Oct 8, 2019
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Address: 290 d kalyan bhiwandi road by pass ranjnoli datta nagar patra chwal, Thane, Maharashtra, 421302

Respected sir,
I got a two wheeler loan from hdfc bank on 05/05/2015 sum of rs 46781 vide his agreement no 32113085 and customer id 32113085 Name sunil vitthal bhagat, and i fully payment to bank. But i did not received n. O. C. Till date
HDFC Bank customer support has been notified about the posted complaint.
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    F
    Farhan Zaidi
    from Mumbai, Maharashtra
    Oct 8, 2019
    Resolved
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    Resolved

    Address: F-204, maruti apartment near dena bank behind mother dairy, mandawli, New Delhi, Delhi, 110092

    This is regarding my bank account in hdfc bank, i wasn't aware about the maintenance polices of banks, but it's ok, in the first they charged me 900 rupees fees for not maintenance, i let it go, then there was no money in my account, so they charged me 700 rupees, they were in minus (-700)
    One of the costumer executive called me and told me everything about their maintenance policy, that they didn't told me earlier, and he asked me to deposit atleast 10000 rupess + 700 rupees last month charges, i somehow arrange the money and deposit 11000 rupees so, total money left in my account was 10, 300, but today they again charge me 600 rupees, this is serious unprofessional way, 2400 rupees is not a small amount, please help me out with this as soon as possible
    Nov 15, 2019
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Oct 09, 2019
    HDFC Bank Customer Care's response
    Dear Customer,

    We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

    -Nadia
    HDFC Bank Customer Assistance
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      P
      prasadhi
      from Pune, Maharashtra
      Oct 7, 2019
      Resolved
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      Address: Viman nagar, Pune, Maharashtra, 411028

      This is prasad hinge - [protected], in past 2 months many times i have a got call from your hdfc call center that you are premium customer and bla bla.. So we have appointed personnel manager to solve your query. Please give me your time to meet you.
      As per above call i have given date and time and no body came. Not even contacted
      Even yesterday also happened with same thing (3rd oct 19)
      I got call that for your policy information and bonus information our representative will come and he will give you information. So as per call i have given go ahead and on 4th oct i have received a text message that mr. Prashant waghamare will come today and meet you.
      Again he dint came. And saturday he called me and was saying that today is an appointment then i have forwarded message to him then after some time he replied sorry sir, appointment was yesterday and because of system it missed. So please give me time on 7th oct. I have given.

      But today (7th oct) also he dint came and he dint received my call

      [protected] - this is the number of prashant waghmare

      Now really i am errited about this kind of rubbish services and decided not to go with hdfc henceforth for any policy / bank account / loans and etc

      Also i am going to post it on social media too.
      Nov 9, 2019
      Complaint marked as Resolved 
      HDFC Life customer support has been notified about the posted complaint.
      Verified Support
      Oct 09, 2019
      HDFC Life Customer Care's response
      Hi, kindly inform the customer to address any unresolved concern of policyholder kindly inform the policyholder to write to us at [protected]@hdfclife.com from registered email id.
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        K
        KANDURI LAXMI NARASIMHA MURTHY
        from Delhi, Delhi
        Oct 7, 2019
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        Deduction of amount of Rs169 twice without otp r my permission wth my credit card. I wnt the solution immediately.
        This transaction was not done by me. We didn't purchase r made an order in Amazon. But amount got deducted.
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          R
          rahul 7700
          from Mumbai, Maharashtra
          Oct 7, 2019
          Resolved
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          Resolved

          Address: Pimple Saudagar pune, Pune, Maharashtra, 411017

          Hdfc bank pimple saudagar branch staff has no any knowledge about banking how she has become a cashier she said that 3rd party cannot deposit money in saving account.
          She don't know how to talk with the cusumers
          Misbehavior staff i have already complain to the local corporater for this misbehavior done by hdfc bank pimple saudagar branch pune pimpri chinchwad..
          Nov 7, 2019
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Oct 07, 2019
          HDFC Bank Customer Care's response
          Dear Customer,

          We can help you with that. Please click on https://bit.ly/2Lzhyn3 to submit your contact details & complete address of the Branch you visited. Click here https://bit.ly/2Hqff0y for help with branch address. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

          -Manoj
          HDFC Bank Customer Assistance
          I have made a payment through my savings account in HDFC bank to purchase at amazon. But when order cancelled they initiated the refund but I haven't received anything yet.

          Refund Ref.#[protected]

          Account no. [protected]
          HI,
          I am account holder of hdfc, They take money from my account for brn cash txn charges
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            S
            sandeepdevagam
            from Mumbai, Maharashtra
            Oct 7, 2019
            Resolved
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            Resolved

            Address: Beside Virinchi Hospital, 500034

            In september i got top up for my pl, total amount was 30l. They have provided 4 checks which are related to my credit card jumbo loan as balance transfer amount to close them. Due to delay in the loan amount disbursement the outstanding amount and the check dd amount was not matching, srikanth ([protected]) is sales manager at banjara hills road no 1 who processed loan. He told to pay total outstanding amount (1.8 lakhs), i paid and provided the 4 checks and payment statement copy to him, till now there was no response to my calls even raised complaint on oct 3rd they says we cant help much it will take 5 working days to get your complaint addressed. I tried reaching his manager but no luck, they are not fit for this postilion, they are not able to help customers when we are in need of money. Always bank is getting befitted not customer. I would like to raise this complaint and escalated to higher management so that my request will get addressed and resolved at the earliest. Kindly do the needful help.
            Customer id: 31992292
            Pl account number: 93079903
            Pl amount : 30 l (60 months)
            Complain number : 10363180
            Nov 9, 2019
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Oct 09, 2019
            HDFC Bank Customer Care's response
            Dear Customer,

            We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

            -Zubin
            HDFC Bank Customer Assistance
            My account payment is a successful but no parchse for my order payment is no [protected] pls help for
            I ordered something from Myntra on 22nd September but it had not been ordered though the amount was debited from my account.

            Ref no:[protected]
            Contact: [protected]
            Actual hdfc international atm chagres per withdrawal is 110 per withdrawal, and this hdfc bank have charged me 930+130=1060rs
            Like this many times and i lost 10k only bec of this charges in one month, i have hdfc account at chavakkad branch and the staff is also not responding
            A transactionof Rs. 1012/-happened on 29 Aug 2019. I reported it to the support team. Their reply was that transaction is success. But the beneficiary did not get that amount. Even though the support had not refunded my money
            Kindly look into it and refund my money as soon as possible
            Tx id:[protected]hS22gC4
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              H
              Harmil_sharma99
              Oct 7, 2019
              Resolved
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              Address: 382443

              There is an amount of 717.92 on hold stated as mi revenue hold through gefu. I'm not sure what is this all about and why the money was put on hold without any prior notification. The question is that why i have no notification email to this hold amount before taking action. I'm currently out of country so i can not be present every time to solve such issues. Please give me a detailed reason of the given situation.
              Nov 7, 2019
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Oct 07, 2019
              HDFC Bank Customer Care's response
              "Dear Customer,

              We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share your required details. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

              -Anay
              HDFC Bank Customer Assistance"
              Money deducted for movie but the movie tickets was not booked
              Hi, I have cancelled my ticket in redbus and the refund is processed in[protected].I have reached out the bank and got confirmation that they have refunded and the refund reference number :[protected], amount:1178 rs/-.

              kindly look into the matter
              Worked in centurion bank of punjab ltd and employee code was T7821..please provide the pf number .
              Dear sir,
              As my account name is wrong registered by your side (leelavathy sreenivasan) please do change it as soon as you can to (leelavathy sathish kumar)
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                S
                Soumakanti
                from Bengaluru, Karnataka
                Oct 7, 2019
                Resolved
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                Resolved

                Address: 560037

                My mobile number is : [protected]
                Credit card number: [protected]
                I have submitted request to hdfc bank on december 2018 to close my credit card again on 30th august i have submitted request.
                But they are not closing my card again and again i am calling to their customer care number and they are keep on telling it will take time.
                It's so many days now but they are not closing my card
                Kindly look into the matter and close my credit card as soon as possible.
                Nov 10, 2019
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Oct 09, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                We have reviewed your comments expressed and confirm having responded to your e-mail id on September 25, 2019. The reference number for this interaction is[protected].

                -Zubin
                HDFC Bank Customer Assistance
                Hi Team,

                I have done a transaction of rs 7, 000 on 2nd Oct and amount was deducted from my bank account but amount not received error shown 'timeout session' again I try then amount received only 7, 000 but 1 transaction amount not received..

                Kindly check and reverse my amount on priority.

                Thanks,
                Hemangi Pochampalle
                Hi
                I am Lekhram Sahu, I have apply my contact number updated for my Education loan, I have apply for after 20 days, But your employe not updated in my contact number in education loan . why, what is problem. Pls updated on urgent basis.

                Name Lekhram Sahu
                Raipur cg
                Education loan
                Cont number [protected]
                Lekhram Sahu Sahu's reply, Sep 29, 2019
                Hi
                Pls updated and provide my details on urgent basis
                Cancelled a merchant emi from HDFC credit card and money Got reversed to credit card account and still HDFC bank is asking me to pay the emi for a closed loan with no emi commitment at all as my bill is generated already. Please help me.
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                  A
                  aakarshsaxena
                  Oct 7, 2019
                  Resolved
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                  Resolved

                  Address: B T Kawade Road, 411036

                  I have made an online transaction on 21st september 2019 for irctc, the transaction got rejected by bank but the amount got debited from my bank account. As per the norms, it should have been reverted back to my account wihin 3-4 working days but it is still stuck somewhere in dispute. I tried reaching hdfc bank's customer care and visited the local branch ass well but no one is ready to help on priority and asking me to fill the transaction dispute form multiple times. Request to kindly help resolve this issue on priority basis
                  Nov 25, 2019
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 07, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer.

                  We can help you with that. Please click on https://bit.ly/2Lzhyn3 to submit the details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                  -Manoj
                  HDFC Bank Customer Assistance
                  When iam paying vendor through a gateway, transaction was shown cancelled but money was deducted, gateway contact informed the money was not received and asked me to followup with the bank.

                  Attached the transaction screenshot for your reference.

                  Please resolve asap
                  I was order swiggy but it's not book and my amt was debit so plzz refund my amt
                  ammu kutty Ammukutty's reply, Oct 2, 2019
                  Hello sir I was order in swiggy on Saturday night but it was nt book and my amt was debit sir so plzzz refund my amt
                  Hellow Garena,
                  Hello sir, my name is
                  vijay .im using free fire have been last 10monthes my account has been suspended .
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                    K
                    kedarbobhate
                    from Mumbai, Maharashtra
                    Oct 6, 2019
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                    Address: Borivali west, Mumbai City, Maharashtra, 400092

                    I had placed two orders on 5th july via zomato app using a coupon code zomatohdfc where a cashback of 25% of the total bill value (Upto rs. 150 max) was supposed to be credited to my bank account within 90 days. Following are the details:

                    Order number: [protected]
                    Phone no.: [protected]
                    Amount paid: rs. 575 using hdfc card.
                    Coupon code applied: zomatohdfc

                    Order number: [protected]
                    Phone no.: [protected]
                    Amount paid: rs. 575 using hdfc card.
                    Coupon code applied: zomatohdfc

                    Unfortunately, i did not receive any cashback from hdfc regarding this offer.

                    I have been raising complaints on hdfc portal but there is no option for promotional codes for hdfc. This is such a pathetic service on your end.
                    On contacting zomato, they informed me to contact hdfc as it is a promotional offer from their end.

                    This is not the first time where hdfc provided coupon codes on third party apps for bookings and has not credited the cashback amount to the users. They give us a cashback duration of 90 days so that the user forgets about the cashback offers and it is easy for hdfc to fool their customers.
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 06, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share your Account No. or Customer ID & registered contact details with the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                    -Anay
                    HDFC Bank Customer Assistance
                    Oct 07, 2019
                    Updated by kedarbobhate
                    The system is not allowing me to add the complaint reference number in the designated box. Here is the complaint number for your reference: HBL=[protected].
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                      R
                      Rahul0812
                      from Bengaluru, Karnataka
                      Oct 6, 2019
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                      I order online through swiggy/tomato on a regular basis and i frequently experience a problem where i do not receive the otp from hdfc and cannot place my order. This happens several times a week. I usually don't carry cash with me because i prefer making online transactions and i often don't have the time to go to an atm just to withdraw money for a food order. Please resolve this issue at the earliest as it is very frustrating.
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 06, 2019
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                      -Anay
                      HDFC Bank Customer Assistance
                      Oct 06, 2019
                      Updated by Rahul0812
                      That does not help because there is no option in your complaint system to complain about OTP issues. I even tried selecting another option at random to at least write down my complaint but it did not give me the choice to write it just opened a window with some information that doesn't concern me. Kindly stop giving these condescending automated replies and making me run around your shoddy feedback page and please resolve this issue, Anay if you are even a real person. I wouldn't be surprised if you're a bot.
                      That does not help because there is no option in your complaint system to complain about OTP issues. I even tried selecting another option at random to at least write down my complaint but it did not give me the choice to write it just opened a window with some information that doesn't concern me. Kindly stop giving these condescending automated replies and making me run around your shoddy feedback page and please resolve this issue, Anay if you are even a real person. I wouldn't be surprised if you're a bot.
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                        J
                        Jitender Jhakal
                        from Hyderabad, Telangana
                        Oct 6, 2019
                        Resolved
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                        Resolved

                        Address: Hyderabad, Andhra Pradesh

                        I have received verification calls to my number. I have provided the details and i received message on my no stating:"dear applicant your hdfc bank credit card app refno 19i[protected]s3 is approved in principal subject to internal subject:. On 04/10/2019... And track after 2 days. Now its application status is showing — decline.
                        What the hell is it after completing all the quires.
                        Nov 7, 2019
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 07, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We wish to inform you that your application has been considered in line with the bank's internal credit policy and operating/credit processes. You may track your credit card application status in our Bank's website: www.hdfcbank.com under the below link. https://bit.ly/2zSARiT

                        -Nadia
                        HDFC Bank Customer Assistance
                        I checked the status online. why is it showing DECLINED. All the documents and enquiries has been completed. Then why is it declined?
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                          M
                          md sajid786
                          from Mumbai, Maharashtra
                          Oct 6, 2019
                          Resolved
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                          Resolved

                          Address: SAMASTIPUR : HDFC BANK LTD GOLA ROAD CHOWK, MARWARI BAZAR, : SAMASTIPUR 848101, Samastipur, Bihar, 848131

                          Dir sir/madam

                          I have withdrawing money 2000/- on atm machine on 28/07/2019 at khudiram bos pusa waini samastipur bihar on central bank of india. But money not receive by hand. I imminently complen hdfc bank. 2 month completed but money not credited in my account. Complent number. 1969563 hbl=[protected]
                          Kindly do the needfull
                          Thanks®ards
                          Mohammad sajid
                          Nov 20, 2019
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Oct 06, 2019
                          Updated by md sajid786
                          Respected Sir/ Madam,
                          I am current/ saving account holder in your bank ( [protected]) Cust ID[protected] date 28/07/2019 I was using bank's ATM located at Central Bank of India khudiram boss pusa waini ATM I'd (D22D253611) . at around 06:20 pm to withdraw Rs. 2000 from my account. But suddenly the machine switched off and I could not receive any money or receipt, but I received a message on my mobile that Rs. 2000 has been withdrawn. In reality, I had not received any cash in my hand. I checked my account summary online also. It is also showing a debit of Rs. 2000.

                          Kindly do the needful as soon as possible.
                          Mohammad sajid
                          Verified Support
                          Oct 07, 2019
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We have already responded to your email. Upon receiving your complaint we had raised a chargeback with the acquiring bank in response to which we have received valid proof indicating that the funds have been successfully dispensed and hence express our inability to credit the said amount in your account.

                          However, basis your query and as a service gesture, we had once again raised this case with the acquiring bank and requested them to confirm the successful dispensation of cash by providing the additional documents including CCTV footage. We would like to inform you that the acquiring bank has once again confirmed that they did not have excess cash in the ATM on the date of the transaction. We are awaiting CCTV footage from the acquiring bank. In case, if any further clarification is required, please feel free to contact our Branch Manager Mr. Amit Sinha on +91 [protected] or email him on amitg.[protected]@hdfcbank.com, and he will be glad to assist you.

                          -Zubin
                          HDFC Bank Customer Assistance
                          Verified Support
                          Oct 07, 2019
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We have already responded to your email. Upon receiving your complaint we had raised a chargeback with the acquiring bank in response to which we have received valid proof indicating that the funds have been successfully dispensed and hence express our inability to credit the said amount in your account. However, basis your query and as a service gesture, we had once again raised this case with the acquiring bank and requested them to confirm the successful dispensation of cash by providing the additional documents including CCTV footage. We would like to inform you that the acquiring bank has once again confirmed that they did not have excess cash in the ATM on the date of the transaction. We are awaiting CCTV footage from the acquiring bank. In case, if any further clarification is required, please feel free to contact our Branch Manager Mr. Amit Sinha on +91 [protected] or email him on amitg.[protected]@hdfcbank.com, and he will be glad to assist you.

                          -Nadia
                          HDFC Bank Customer Assistance
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                            G
                            Gangadhar0
                            from Bengaluru, Karnataka
                            Oct 6, 2019
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                            Tried to withdraw money from atm in mysore road metro station at 10.50 am. Unfortunately cash did not dispense and session time out message was displayed on the atm display.

                            After few minutes when i left from the place i received debit message on my mobile for the failed transaction.

                            Tried to talk in person to the bank customer care but no luck. Sent few emails with required information but was able to get only automated reply.

                            Please help me get the refund as inconvenience happened from the bank's end.
                            HDFC Bank customer support has been notified about the posted complaint.
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                              R
                              Ramesh0999
                              from Mumbai, Maharashtra
                              Oct 6, 2019
                              Resolved
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                              Resolved

                              Address: SANT NAGAR KATNI, Katni, Madhya Pradesh, 483501

                              We have parchased the vehicle bullet in last year from hdfc bank in the name of rohit chandwani vehicle no is mp21ml7039 at present rohit is out of station and his mobile no is swicth off some time loan emi not paid regularly becouse family condition not well. Hdfc agencey guy demanding 12000/- to me for paid last two emi from agencey. We did not pay the 2 emi at our end. Emi paid by some executive and they are pressuring us to give two installment
                              We have not given two installments that they are asking for request help.
                              My mobile no is [protected] mohit
                              Vehicle bullet finance 2018
                              Mp21ml7039
                              Dec 5, 2019
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 07, 2019
                              HDFC Bank Customer Care's response
                              "Dear Customer,

                              Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                              -Anay
                              HDFC Bank Customer Assistance"
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                                V
                                Venkata sai pavan
                                from Varkkallai, Kerala
                                Oct 5, 2019
                                Resolved
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                                Resolved

                                I have booked a ticket in redbus on 22-sep-2019 from kavali-banglore on 08-oct-2019 using my debit card. I have cancelled that ticket on 04-oct-2019 and redbus has initiated the refund process on 04-oct-2019 and i got message from hdfc bank on 5-oct-2019 at 8:31pm saying that my refund has been credited/reversed into my hdfc debit card but that amount is reflected in my account.
                                Oct 11, 2019
                                Complaint marked as Resolved 
                                Resolved
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 09, 2019
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                Please note that the refund has been posted to your account on October 07, 2019. Please login to your account to verify the same.

                                -Nadia
                                HDFC Bank Customer Assistance
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                                  Yniwate
                                  from Vasai-Virar, Maharashtra
                                  Oct 5, 2019
                                  Resolved
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                                  Need to pre-close my hdfc insta jumbo loan on credit card. There is no process mentioned on hdfc bank website or netbanking account. Since the process to take loan is easy then why they do not have any process to close the same online as well. On customer care number it is very difficult to talk to customer care executive.
                                  Kindly tell me the charges on the loan and procedure for the same
                                  Nov 9, 2019
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 05, 2019
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                  -Anay
                                  HDFC Bank Customer Assistance
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                                    Parth Mandaliya
                                    from Pune, Maharashtra
                                    Oct 5, 2019
                                    Resolved
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                                    Address: Hyderabad, Andhra Pradesh, 500032

                                    Hi,

                                    On 20th of sept, 2019, i made a transaction of 12, 999 which i had to cancel within an hour. I got the confirmation email from amazon for cancellation and the order canceled successfully.

                                    In the mail it was mentioned, it would take up to 5 business days for the refund to process to my account.

                                    After that period i got a little worried because, and contacted amazon they said the has been successfully processed from their side and the refund reference number is 024748 (And the order id is[protected].

                                    After that, i contacted the bank customer service lots of the time they are giving the same answer that it has to cancel from amazon's side. And all the time different solutions they are giving, once they mentioned writing to customerservices. [protected]@hdfcbank.com, i did. Today i got a reply from them to wait for 15 days after canceling the order for a refund to be processed.

                                    But 15 days have been already passed. I replied to them within an hour of getting a reply from them but again they will take 2 working days to reply to me.

                                    I am attaching all the screenshot of amazon's reply with the refund reference number and bank's reply as well.

                                    Thanks to all the people in advance, who are going to look into this issue.
                                    Nov 8, 2019
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 07, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We have reviewed your comments and request you to click on https://bit.ly/2Lzhyn3 to send us the duly filled and signed form which is available on our website under the following path to enable us to do the needful.
                                    Forms Center > Credit Cards > Cardholder Dispute Form. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                                    -Nadia
                                    HDFC Bank Customer Assistance
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                                      shashikm10
                                      from Mathura, Uttar Pradesh
                                      Oct 5, 2019
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                                      Address: Sant Ravidas Nagar, Uttar Pradesh, 221401

                                      I have a saving account in hdfc bank a/c no. [protected].
                                      Due to non maintenance of minimum balance now my balance is -4195.
                                      I went to bank yesterday if it can be closed but they are saying i have to pay this amount. I asked if it possible make it 0 so that i can reuse this same account.
                                      Now i am in tension because i don’t have money to close it.
                                      So i request you to please solve this problem so that i can reuse this account.
                                      It will be a great help.

                                      Thanks and regards
                                      Shashikant rmaurya
                                      [protected]
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 07, 2019
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We would like to inform you that there is an outstanding charge [AMB, Insta alert etc...] on your account to be recovered.

                                      Hence we request you to maintain a sufficient balance in your savings account or transfer the same so that the charges can be recovered.

                                      For further assistance on your outstanding charges, we request you to visit your account branch.

                                      -Nadia
                                      HDFC Bank Customer Assistance
                                      Oct 15, 2019
                                      Updated by shashikm10
                                      Dear sir every month I get the sms that 300 is charged due to the non maintenance of minimum balance.
                                      Moreover if it is other charges then I don't think it can be this much only for 1 year and some months.
                                      Please resolve my problem.
                                      Regards
                                      Shashikant maurya
                                      Every month I get this msg” Dear Customer, A/c xxx0537 charged Rs.300 for non maintenance in SEP 19. Pls maintain req bal to avoid charges. For details visit Branch/NetBanking/Website”
                                      And now you are adding other formalities that there can be different reasons of it.
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