HDFC Bank Complaints & Reviews

I had applied for personal loan at hdfc bank for balance transfer of my personal loan with bajaj finance and hdb financial services. But i received dd of less amount for closure of hdb loan. Hence loan did not close and hdfc has started deducting heavy emis now i am being asked to pay emi for hdfc as well as hdb.

I have returned dd back to hdfc bank and was assured to get emi reduced but they haven't reduced emi.

Chronology:

I had received a call from your personal loan department ms. Isha (Contact # [protected]) who informed me that she can get a balance transfer of all my loans including other bank loans in to one from hdfc to which i got ready as i wanted to go with hdfc only.

After completing all the formalities, my loan got disbursed in the mid of august 2019.

I received 2 dds from hdfc bank.

one for bajaj finance loan closure amounting rs.2, 10, 739/-

another for hdb financial services loan closure amounting rs.2, 86, 692/-

Apart from above mentioned dds, i received an additional amount of rs.170, 206.00/- in my account and ms. Isha had confirmed addition amount received as i requested for my personal needs.

I did not verify both the dds as i have always trusted hdfc.

My loan from bajaj finance got properly closed with the dd provided.

It took me time to go to hdb financial for loan closure due to some personal reasons.

I visited hdb financial at dosti pinnacle building, manpada, thane branch for loan closure but to my surprise they informed me that the dd is prepared with very less amount.

as per hdb finance officer, the dd with is provided to me is of lesser amount around rs.1, 50, 000/-. Though i had provided repayment schedule of hdb loan.

I called up ms. Isha from there itself to confirm where she found there is a mistake.

I followed up with ms. Isha for next two days where i found her helpless as her senior was not responding properly.

On 12th september i called ms. Isha where she was trying to handover phone to his senior mr. Raj but he was not ready to talk. Later he came on phone and said they can't do anything and i will have to get in touch with hdfc bank also he said do not disclose our names to bank to which i replied i would escalate this matter to the senior management of hdfc where he replied do whatever you want to do i don't care.

I got completely disappointed with such kind of response from such a senior member.

I would request you to take a strict action and provide a solution which helps me to close hdb financial's loan.

I am completely blocked now with heavy emis and cannot afford to increase my emi anymore.

I applied for a hdfc fastag through hdfc fastag online application portal of hdfc.
After filling in correct details and uploading copy of rc and paying fees i haven't received any email as stated on the portal.
Further no representative from hdfc has contacted me.
I'm supposed to get the fastag in one week but no details available till now.
The helpline number is useless as no one responds.
Reference number is hfr360844
This is an extremely pathetic and poor service on part of hdfc. Highly unprofessional for such a reputed bank.

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 8124 without my concern on date:16/11/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number:-5713608
Name :- imran pasha
Mobile no. :- [protected]
Credit card number ending :- 8124

Have applied hdfc fastag through online and made payment of 500₹. The reference number of the application is hfr364062. I have uploaded copy of the final document and rc and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 7 years and now this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Hi team, i am facing problem with payzapp login. I have forgot my password. When i click forget password it shows support team will reset your password. I called too many time to reach you but its busy/mute sometimes. Then i sent a mail to support team. Could you please help me to reset my password. My registered mobile number is [protected]. Could you please help me.

I request you to please short out my issue as soon as possible. You can ring me the above mentioned number anytime..
Thanks,
Narendrakumar

Fastag application reference number hfr380599. No email received and amount deducted / paid from my account.
I have applied for fastag, but a message flashed (Attached) that the fastag application pdf is sent to your registered email id. Unable to contact at [protected] as no response on this number, and no contact email for complaint.
Rs. 500/- deducted form my account but no confirmation email or any call received for fastag. Also attached my vehicle rc.

On 13/nov/2019 i had applied for credit card and i got the following response in mail.

We wish to inform you that your application has been considered in line with the bank's internal credit policy (Which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility) and operating/credit processes (Which include a combination of verifications, credit bureau reports and document verifications). We regret to inform you that we are unable to approve your application as it does not meet the above mentioned internal criteria of the bank.

The above mentioned home loan is sanctioned. After sanctioning of loan i have submitted the requisite documents on 26 oct 19 for disbursement of amount to the seller. Despite several reminders being send on mail id - [protected]@hdfc.com no action has been taken so far. When i personally contacted mr praveen kumar enquiring the reasons for delay, i have been advised to provide additional documents which are not required from legal understanding. The seller is holding a legal court registered power of attorney to execute selling rights from his mother and siblings for his khatiyani land. He is also a tax and challan payer of the land being sold therefore he has all the rights to execute selling and receive financial cost of property. After being explained all this on telephone i have not been entertained properly by the above named branch manager. The process of disbursement is currently on hold with no feedback being given to me. I request a suitable intervention to solve the issue and resolve it at the earliest to avoid delay in purchase of property as i have already exceeded the duration mentioned in agreement.

Loan account name abhijit mali
Loan account no, 95195196
Solapur branch

My emi was due on 04/11/2019 and i have sufficient funds available in my account but emi is not cut so i paid my emi in cash to hdfc bank. But on 16/11/2019 hdfc cut my emi again. My emi is cut 2 time of this month. So can you please look into it and do the need ful as in my online portal it still show unpaid.

Thanks

Sir
This is regarding money rs 10000 transferred through imps to my employ sweta nanda from my hdfc current ac. But by mistake wrong ac no was entered. She has ac in kotak bank. I called them and they asked me to mail you regarding this and if you put dispute and mail them only then its possible. Kindly help me and if you need any other information please let me know.
Thanks regards arora cont no [protected]

We received a notice however advocate is fraud and telling sub inspector both are fraud and threading to phone call to me my mother and a teacher who is government teacher and a principal in government school age 61. We submit our pl loan to recovery employee of hdfc. But they are not taking any responsibility of cash. I go to given address on notice but there is no body who have authority to giving receive us of application. I recording at front of bank.

Airticket was booked via diner card website if hdfc bank. Later the ticket was cancelled partially on 18th oct 2019. The refund was processed by indigo on 19th oct. However, the refund is not reflecting in credit card. Multiple complaints has been raised but to no avail. The bank says the refund will be automatically credited which is not yet done. Similar issue was faced earlier when the refund anount eas geld by hdfc tracel partner cleartrip. However the bank clearly refused to check with their travel partner. As per bank's policy the refund should be credited within 7days but it is not done even after a month. Calling and writing mails to customer care is only harrasment as they do not provide any solution.

Am trying hdfc customer service number[protected]. But not able to connect
Share alternate number to speak to hdfc on this matter which you guys have created and wasting my time. Or else give your grievance manager number or call me back on [protected]
Hide quoted text

On sat, nov 16, 2019, 14:09 gaurav mani wrote:
I am not in agreement with your mail. You can clearly see that i sent mail on 14th november 2019. Why are you upfront lying to customer and the hell you guys need 12 days to deactivate auto debit.

I warn you guys if my account is debited for policy number : 21959822 then i will sue you all. Don't tell to keep balance in account. Listen to customer and his concern. Very unpleasant response from hdfc and the team. This is the reason i am quitting all policies, investments and insurance taken from hdfc. You guys talk like looters... Very bad... Not appreciated.

Premium must not be deducted on 27th nov. 2019. I already informed you... Provide mail confirmation.

On sat, nov 16, 2019, 13:53 [protected]@hdfclife.com wrote:
Dear mr. Gaurav mani,

Greetings from hdfc life!

We refer to your communication dated november 15, 2019 wherein you had raised a request regarding deactivation of auto debit for your policy no. 21876035 and 21959822.

For policy number : 21959822

We would like to inform you that we have successfully processed your request to deactivate the auto-debit facility for the given policy.

Hence please be rest assured that premium amount will not be auto deducted from your account in future. Your next premium due date is 30/11/2019.

You can pay premiums online through my account.
■ log into my account at https://myaccount.hdfclife.com
■ go to transact online tab
■ click on online payment
■ select policy number
■ click on submit
■ fill in the required details and click on make payment

Visit https://www.hdfclife.com/customer-service/pay-premium to choose from several offline and online payment options.

For policy number : 21876035

Please be informed that deactivation request of auto debit facility should be submitted 12 working days prior to the premium due date. Since the request was received on 15/11/2019 which is lesser than 12 working days, we are unable to consider your request.

As the request for deactivation has been received by us after the due date, the premium due on 27/10/2019 may be debited. Therefore, please maintain sufficient balance in your account.

However, we have successfully deactivated the auto debit for the policy which will be effective from the next premium due date which is on 27/11/2019,

Please note, in case of insufficient balance in your bank account, your bank would dishonour the debit and may levy charges.

We hope to have addressed your concern satisfactorily. For any further assistance, please feel free to contact us. We'll be glad to help you.

You can also explore our interactive web chat on www.hdfclife.com for a real time interaction with our customer service representative.

We assure you the best of our services always.

Warm regards,

Rajesh kumar sahu
Customer service team hdfc life

*
Get exclusive discounts + earn reward points on pharmacy, health tests, fitness, nutrition and doctor consultation.
https://www.lifexclusiv.com/?utm_source=hdfclifecrm&utm_medium=emailer&utm_campa...⇄

*

Please click the following url to register your interest to know about our products, we will be happy to call you back.

https://crmleads.hdfclife.com/hdfc_link_track/hdfc.php?name=&mobile=&email=&pid=...⇄

*
Pay premium online by visiting our website using net banking, credit card, debit card. Click here to pay-
https://onlinepayments.hdfclife.com/HDFCLife/quick_pay.html

*

You may now view medical reports* online via my account, click here to register-

https://myaccount.hdfclife.com/portal. Do?_pageid=cp_newregistrationpage&_portalid=cplogin

*t&c apply.

*

Please click the following url to access our service touch points.

Https://www.hdfclife.com/customer-service/policy-servicing
*

Please click on the following url to register your interest to know about our products, we will be happy to call you back.

https://crmleads.hdfclife.com/hdfc_link_track/hdfc.php?name=&mobile=&email=&pid=...⇄

*
You can now get details on your fund value (Ulip policies), premium amount and due date by giving missed call on [protected].

*

Regd office: lodha excelus, 13th floor, apollo mills compound, n. M. Joshi marg, mahalaxmi, mumbai 400 011. Insurance is the subject matter of the solicitation.

Disclaimer

This message is intended solely for the use of the individual or entity to which it is addressed. It may contain confidential/privileged information protected by law. If you are not the intended recipient, you are not authorised to print, retain, copy, disseminate, distribute, use or rely on this message or any part thereof. If you receive this message in error, please notify us immediately by return e-mail and delete all copies thereof. Hdfc life insurance company limited (Formerly hdfc standard life insurance company limited) is not liable for any improper and/or incomplete transmission of this message or for any damages caused due to the same.

By sharing your contact information or replying to hdfc life, with an email or a phone call, you authorise hdfc life and/or its third party vendors to contact you to verify the above details and/or to explain to you the features of the product and/or help you with the purchase/servicing. Hdfc life sends emails only via domain “hdfclife.com”. Please do not respond to any emails other than this domain as the same may be fraudulent. Premium paid in unit linked insurance plans of hdfc life are subject to investment risks associated with capital markets and the net asset value may fluctuate basis fund performance and factors influencing the capital markets and the policyholder is responsible for his/her decisions.

Be cautious of spurious phone calls and fictitious/fraudulent offers.

Irdai clarifies to the public that:

Irdai or its officials are not involved in activities like sale of any kind of insurance or financial products or investment of premiums.

Irdai does not announce any bonus.

Public receiving such phone calls are requested to lodge a police complaint along with details of phone call and number.

Disclaimer: this message is intended solely for the use of the individual or entity to which it is addressed. It may contain confidential/privileged information protected by law. If you are not the intended recipient, you are not authorised to print, retain, copy, disseminate, distribute, use or rely on this message or any part thereof. If you receive this message in error, please notify us immediately by return e-mail and delete all copies thereof. Hdfc life insurance company limited is not liable for any improper and/or incomplete transmission of this message or for any damages caused due to the same.
By sharing your contact information or replying to hdfc life, with an email or a phone call, you authorise hdfc life and/or its third party vendors to contact you to verify the above details and/or to explain to you the features of the product and/or help you with the purchase/servicing. Hdfc life sends emails only via domain hdfclife.com. Please do not respond to any emails other than this domain as the same may be fraudulent. Premium paid in unit linked insurance plans of hdfc life are subject to investment risks associated with capital markets and the net asset value may fluctuate basis fund performance and factors influencing the capital markets and the policyholder is responsible for his/her decisions.

Be cautious of spurious phone calls and fictitious/fraudulent offers. Irdai clarifies to the public that:

Irdai or its officials are not involved in activities like sale of any kind of insurance or financial products or investment of premiums.
Irdai does not announce any bonus.
Public receiving such phone calls are requested to lodge a police complaint along with details of phone call and number.

Dear sir/madam

My credit card number is [protected] and debited abnormal charges (Annual fee) on my account, therefore when card given me then banker say this is total free, but bank debited 1000/- for annual fee, this is wrong.
I have complain with consumer complaint portal, complaint number is 1740059 dtd 16 nov 2019.

Pl resolve my issue with seven days.

Good morning,
I am daleep awana. I had a hdfc credit card around 2 years back. Unfortunately, i lost my card and before closing and blocking my credit card on their site i paid all the dues. Card was closed no communication was coordinated from hdfc regarding anything and everything was running smooth. I never recieved any statements nor recieved any replacement card or call after the closure till this time. Now after two years i am being harrased by hdfc calls that i have some dues (Rs 1930) which i have to pay immediaely. I tried to contact to the concerned department and only after several attempt i had a telephonic conversation about the closure only to know that i have some dues when asked about the details the lady failed to explain. I told her that i do not have any hdfc credit card at the moment how can i use it. Anyhow, i refused to pay the amount. Now regularly some goons from hdfc bank is harrasing on telephone they even not listening or giving any reasonable explanation they are talking as if i am some sort of fraud. But sir telling you the exact truth these guys are real fraud, they are harrasing many consumers like me in the same way. I managed to clear all the dues before closure and card blockage i even opted that i donot want their credit card further. All this is done on their website by me personally and that was done 2 years back. Please kindly help in sorting this problem these people are torturing me every day.

सौ. पुष्पा सुरेश जाधव, a/c no. [protected], credit card no. [protected], dob. 25/02/2019, mob no. [protected], ईमेल ऍड्रेस. [protected]@gmail.com सर मै आपको गिनती करती हू, मेरे क्रेडिट कार्ड accounts एक्सट्रा चार्जेस लगाये गये है ये गलत है, सर मेरा किमया मेहनत, पैसा वापीस कर दो नहीं तो मै rbi, ambutsman, court, शिकयेत करुंगी, sar, madam, अभि अभि 11/11/2019 तारीख को मेरे सेविंग अकॉउंट से 1726रुपये कॅट लिये है ओ वापीस करी हमारी कोई गल्ती नाही मै गणती करती हू चाह तो, ऐक दंड रुपसे 590रुपये कॅट कर बाकी मेरा पैसा वापस करो 1127रुपये हे मेरे दिन रात्र काम करके कमाई पैसा है, बँक कर्मचारी ac मे बैटकर ऐक मिंटमे हमारा गरीब का पैसा कॅट लेता है सर अपही देखी हमारी सॅलरी महिनेमे कितना मिळता है हम कैसे जीवन जगते है, मैने क्रेडिट कार्ड से खाली 261रुपये पेट्रोल डाला था ओ पैसा मैने सब bed कर दिये है तभी भी एक्सट्रा चार्जेस किंवा लागय, मैने अभि मेरा सेविंग अकॉउंट, cridit कार्ड, मेरे पती का भी सॅलरी अकॉउंट, क्रेडिट कार्ड बंद कर देंगे हमे नहीं चाहिये आपकी hdfc bank सेवा हम गरीब अधिवासी लोक है, बँक हमे लूट रही है अशी court शिकयेत करुंगी मॅडम हमारा काटा ओ पैसा फिर वापस कर do कस्टमर करवले सांगतात तुम्ही शॉपिंग, लाईटबील नहीं भरा इसीलिये चार्जेस lag गये ये गलत है सर मै गिनती करती हू हमारी मदत करो, और हमारा गरीब का पैसा मिलने मे मदत करो

Amount 25 is getting deducted with the description nwd dec chg (Atm withdrawal charges) eventhough my account was opened as salary account and was said there will be no sur charges for any no of withdrawals from atm other than hdfc. There were no intimation regarding the policy change if any also. This is very bad and unprofessionalism as a reputed worldwide bank shouldn't be doing this.

As my emi goes on every 4th of the month as i deposit my emj on 3rd of every month but in month november ideposit money on 3 rd of november as now you deducted my emi on 3/11/2019 but on every month it goes on 04 of every month
It is not my fault so plz wave my bouncing chage.i am very good customer of your so plz do it

I had an issue with my account. My date of birth randomly got changed. And when i called my relationship manager to address the complaint she started to yelling on me that i have to come to branch have to give written letter to make some changes which i don't even authorized anyone to make.

They have my documents and they have written application but still they changed my dob without any concent from me

When i called to assigned branch addressing my complaint they refuse to accept my complaint for the same

I need my issue to be fixed asap. Bank have my identity proofs and everything but still they made this change by there own wihout my concent

Hi, i have salary account in hdfc 4 years back when i was working at that time. After that i changed company & they provided other bank account. Recently i changed new company. The new company have using only hdfc salary accounts. But my hdfc exsisted old salary account showing -6000 balance.
The bank converts my salary account converted into savings account & charged monthly.. Now its 6000 negative balance. Without my permission how can the bank convert my salary account into savings account? Even they are not intimated verbally... According to rbi guidlines on savings account banks not charge even its negative balance.
I approach branch, but they behaved rudly & refuse to close account.
Plz juistice to me. 6000 is huge amount to me. What is the solution?
What is the action will take against this bank.