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HDFC Bank Complaints & Reviews

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Updated: Jun 7, 2026
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M
md sajid786
from Mumbai, Maharashtra
Oct 6, 2019
Resolved
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Address: SAMASTIPUR : HDFC BANK LTD GOLA ROAD CHOWK, MARWARI BAZAR, : SAMASTIPUR 848101, Samastipur, Bihar, 848131

Dir sir/madam

I have withdrawing money 2000/- on atm machine on 28/07/2019 at khudiram bos pusa waini samastipur bihar on central bank of india. But money not receive by hand. I imminently complen hdfc bank. 2 month completed but money not credited in my account. Complent number. 1969563 hbl=[protected]
Kindly do the needfull
Thanks®ards
Mohammad sajid
Nov 20, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Oct 06, 2019
Updated by md sajid786
Respected Sir/ Madam,
I am current/ saving account holder in your bank ( [protected]) Cust ID[protected] date 28/07/2019 I was using bank's ATM located at Central Bank of India khudiram boss pusa waini ATM I'd (D22D253611) . at around 06:20 pm to withdraw Rs. 2000 from my account. But suddenly the machine switched off and I could not receive any money or receipt, but I received a message on my mobile that Rs. 2000 has been withdrawn. In reality, I had not received any cash in my hand. I checked my account summary online also. It is also showing a debit of Rs. 2000.

Kindly do the needful as soon as possible.
Mohammad sajid
Verified Support
Oct 07, 2019
HDFC Bank Customer Care's response
Dear Customer,

We have already responded to your email. Upon receiving your complaint we had raised a chargeback with the acquiring bank in response to which we have received valid proof indicating that the funds have been successfully dispensed and hence express our inability to credit the said amount in your account.

However, basis your query and as a service gesture, we had once again raised this case with the acquiring bank and requested them to confirm the successful dispensation of cash by providing the additional documents including CCTV footage. We would like to inform you that the acquiring bank has once again confirmed that they did not have excess cash in the ATM on the date of the transaction. We are awaiting CCTV footage from the acquiring bank. In case, if any further clarification is required, please feel free to contact our Branch Manager Mr. Amit Sinha on +91 [protected] or email him on amitg.[protected]@hdfcbank.com, and he will be glad to assist you.

-Zubin
HDFC Bank Customer Assistance
Verified Support
Oct 07, 2019
HDFC Bank Customer Care's response
Dear Customer,

We have already responded to your email. Upon receiving your complaint we had raised a chargeback with the acquiring bank in response to which we have received valid proof indicating that the funds have been successfully dispensed and hence express our inability to credit the said amount in your account. However, basis your query and as a service gesture, we had once again raised this case with the acquiring bank and requested them to confirm the successful dispensation of cash by providing the additional documents including CCTV footage. We would like to inform you that the acquiring bank has once again confirmed that they did not have excess cash in the ATM on the date of the transaction. We are awaiting CCTV footage from the acquiring bank. In case, if any further clarification is required, please feel free to contact our Branch Manager Mr. Amit Sinha on +91 [protected] or email him on amitg.[protected]@hdfcbank.com, and he will be glad to assist you.

-Nadia
HDFC Bank Customer Assistance
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    G
    Gangadhar0
    from Bengaluru, Karnataka
    Oct 6, 2019
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    Tried to withdraw money from atm in mysore road metro station at 10.50 am. Unfortunately cash did not dispense and session time out message was displayed on the atm display.

    After few minutes when i left from the place i received debit message on my mobile for the failed transaction.

    Tried to talk in person to the bank customer care but no luck. Sent few emails with required information but was able to get only automated reply.

    Please help me get the refund as inconvenience happened from the bank's end.
    HDFC Bank customer support has been notified about the posted complaint.
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      Ramesh0999
      from Mumbai, Maharashtra
      Oct 6, 2019
      Resolved
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      Address: SANT NAGAR KATNI, Katni, Madhya Pradesh, 483501

      We have parchased the vehicle bullet in last year from hdfc bank in the name of rohit chandwani vehicle no is mp21ml7039 at present rohit is out of station and his mobile no is swicth off some time loan emi not paid regularly becouse family condition not well. Hdfc agencey guy demanding 12000/- to me for paid last two emi from agencey. We did not pay the 2 emi at our end. Emi paid by some executive and they are pressuring us to give two installment
      We have not given two installments that they are asking for request help.
      My mobile no is [protected] mohit
      Vehicle bullet finance 2018
      Mp21ml7039
      Dec 5, 2019
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Oct 07, 2019
      HDFC Bank Customer Care's response
      "Dear Customer,

      Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

      -Anay
      HDFC Bank Customer Assistance"
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        V
        Venkata sai pavan
        from Varkkallai, Kerala
        Oct 5, 2019
        Resolved
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        I have booked a ticket in redbus on 22-sep-2019 from kavali-banglore on 08-oct-2019 using my debit card. I have cancelled that ticket on 04-oct-2019 and redbus has initiated the refund process on 04-oct-2019 and i got message from hdfc bank on 5-oct-2019 at 8:31pm saying that my refund has been credited/reversed into my hdfc debit card but that amount is reflected in my account.
        Oct 11, 2019
        Complaint marked as Resolved 
        Resolved
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Oct 09, 2019
        HDFC Bank Customer Care's response
        Dear Customer,

        Please note that the refund has been posted to your account on October 07, 2019. Please login to your account to verify the same.

        -Nadia
        HDFC Bank Customer Assistance
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          Y
          Yniwate
          from Vasai-Virar, Maharashtra
          Oct 5, 2019
          Resolved
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          Need to pre-close my hdfc insta jumbo loan on credit card. There is no process mentioned on hdfc bank website or netbanking account. Since the process to take loan is easy then why they do not have any process to close the same online as well. On customer care number it is very difficult to talk to customer care executive.
          Kindly tell me the charges on the loan and procedure for the same
          Nov 9, 2019
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Oct 05, 2019
          HDFC Bank Customer Care's response
          Dear Customer,

          Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

          -Anay
          HDFC Bank Customer Assistance
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            P
            Parth Mandaliya
            from Pune, Maharashtra
            Oct 5, 2019
            Resolved
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            Address: Hyderabad, Andhra Pradesh, 500032

            Hi,

            On 20th of sept, 2019, i made a transaction of 12, 999 which i had to cancel within an hour. I got the confirmation email from amazon for cancellation and the order canceled successfully.

            In the mail it was mentioned, it would take up to 5 business days for the refund to process to my account.

            After that period i got a little worried because, and contacted amazon they said the has been successfully processed from their side and the refund reference number is 024748 (And the order id is[protected].

            After that, i contacted the bank customer service lots of the time they are giving the same answer that it has to cancel from amazon's side. And all the time different solutions they are giving, once they mentioned writing to customerservices. [protected]@hdfcbank.com, i did. Today i got a reply from them to wait for 15 days after canceling the order for a refund to be processed.

            But 15 days have been already passed. I replied to them within an hour of getting a reply from them but again they will take 2 working days to reply to me.

            I am attaching all the screenshot of amazon's reply with the refund reference number and bank's reply as well.

            Thanks to all the people in advance, who are going to look into this issue.
            Nov 8, 2019
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Oct 07, 2019
            HDFC Bank Customer Care's response
            Dear Customer,

            We have reviewed your comments and request you to click on https://bit.ly/2Lzhyn3 to send us the duly filled and signed form which is available on our website under the following path to enable us to do the needful.
            Forms Center > Credit Cards > Cardholder Dispute Form. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

            -Nadia
            HDFC Bank Customer Assistance
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              S
              shashikm10
              from Mathura, Uttar Pradesh
              Oct 5, 2019
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              Address: Sant Ravidas Nagar, Uttar Pradesh, 221401

              I have a saving account in hdfc bank a/c no. [protected].
              Due to non maintenance of minimum balance now my balance is -4195.
              I went to bank yesterday if it can be closed but they are saying i have to pay this amount. I asked if it possible make it 0 so that i can reuse this same account.
              Now i am in tension because i don’t have money to close it.
              So i request you to please solve this problem so that i can reuse this account.
              It will be a great help.

              Thanks and regards
              Shashikant rmaurya
              [protected]
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Oct 07, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              We would like to inform you that there is an outstanding charge [AMB, Insta alert etc...] on your account to be recovered.

              Hence we request you to maintain a sufficient balance in your savings account or transfer the same so that the charges can be recovered.

              For further assistance on your outstanding charges, we request you to visit your account branch.

              -Nadia
              HDFC Bank Customer Assistance
              Oct 15, 2019
              Updated by shashikm10
              Dear sir every month I get the sms that 300 is charged due to the non maintenance of minimum balance.
              Moreover if it is other charges then I don't think it can be this much only for 1 year and some months.
              Please resolve my problem.
              Regards
              Shashikant maurya
              Every month I get this msg” Dear Customer, A/c xxx0537 charged Rs.300 for non maintenance in SEP 19. Pls maintain req bal to avoid charges. For details visit Branch/NetBanking/Website”
              And now you are adding other formalities that there can be different reasons of it.
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                K
                kumarlalit5420
                from Hyderabad, Telangana
                Oct 5, 2019
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                Address: kaisarganj, Bahraich, Uttar Pradesh, 271903

                I am customer of hdfc bank since 4 year. 25-30 laks per year of my yearlly turnover in starting 2 year but previus 1 year branch is unable to setishfy thair customers problems till here cash deposite and widraw is major problem..
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                  S
                  shobhit1806
                  from Bareilly, Uttar Pradesh
                  Oct 5, 2019
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                  Address: Bareilly, Uttar Pradesh, 243001

                  As i have been taken 500 rs with hdfc credit card which is done wrongly and mistakenly for which bank charge 590 on 500 as huge interest rate which is too much for me as huge and double tare of interest so i want waver on this mistakenly done please help in wavie of the huge intrest rate. And i contact with customer care he said it will be resolved because its first time so please help and resolve it its too hight rate of intrst for me please wave of as i am loyal customer.
                  Nov 12, 2019
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Oct 05, 2019
                  Updated by shobhit1806
                  this will held on 22 sep 2019 complaint number is [protected] provide by customer care
                  Verified Support
                  Oct 05, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via email.

                  -Bejoy
                  HDFC Bank Customer Assistance
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                    priyanka bhushan
                    from Mumbai, Maharashtra
                    Oct 5, 2019
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                    Address: 570008

                    Hi,
                    I had to transfer amount of 10200 cad for gic purpose (Canada) and initiated the process. Initially i went to hdfc branch which is located in technopark of trivandrum. A person by name shibu told me that the wire would be risky and asked me to try online. I did tried couple of days and got an error email. I went back to shibu and showed him the error email. So it almost took 4 days including the weekend. So ideally 4 days of mine is wasted because of the hdfc employee. I was still patient. I went back to shibu tulsidharan with my cheque and asked him to file gic through wire transfer. He gave me a form to fill and passport xerox was also taken. He gave me few of the previously applied gic applications to ease filling the form. That's when i realised people had filled it manually earlier and he has handled these cases before. He still wasted my time asking me to do online.
                    I was still patient. This happened on 30th september 2019. I asked him to file the application on the same day since it was really urgent to me. He denied saying he is busy today and will be doing it the next day. He did filed the application on oct 1st'2019. Total amount of 557000 was deducted from the account along with 1100 commission. Evening i got a call from shibu saying the application is on hold since the name in passport and account is different. He wasn't even aware that the name has to be same even after handling so many gic cases. I was still patient. 2nd oct was a holiday. I gave him a call on, 3rd october asking about the status. He says he has requested for the refund and it is in process. Its 5th october today and i haven't got back my amount, neither my gic is processed. Everyday he says something new saying he has requested treasury for the refund. And not even sure when the refund is happening. Everyday he says it will be done by eod and there's no update. During my conversation with him today 5th oct he mentioned saying today is saturday i'm not sure if they process. Why not? Saturday is a working day for the employees right? Also, 7th and 8th oct is a holiday. I haven't got my money back neither i'm able to file gic. I asked him if i should apply for name change as per passport yesterday 4th oct he said that's not required he would take approvals and get it done. And today 5th oct he says you have to apply for name change. I have had such bad experience with hdfc i would not recommend it to my friends and family going forward. I am very frustrated with the process and the customer support executives. He is a manager of a bank and is not able to communicate to me in english. Please take this escalation and let me know when i would get my money back? I have already wasted my 2 weeks and next week also since the name change will take 3 working days. I make sure this reaches all social media and people are aware about this.
                    Nov 6, 2019
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 05, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via email.

                    -Bejoy
                    HDFC Bank Customer Assistance
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                      Prasanth Badisa
                      from Chennai, Tamil Nadu
                      Oct 5, 2019
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                      Address: Gopaln Global Axis, 560066

                      I have done transaction on oct 1st through hdfc credit card 12300/ to payzapp wallet.
                      Money got deducted from hdfc credit card. But payzapp wallet not reflected 12300/ amount.

                      Im facing this issue last four days.
                      Still amount not reflect back to hdfc credit card or payzapp wallet.

                      I contacted hdfc customer care. They told that wait for 2 days, it will reflect but no response till now.
                      No contact support for payzapp wallet.

                      Please provide valid solution.
                      HDFC Bank customer support has been notified about the posted complaint.
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                        Vinothcccc
                        from Bengaluru, Karnataka
                        Oct 5, 2019
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                        I didn't receive my resignation letter/acceptance letter

                        Address: Venkata narayana road T nagar Chennai, 600017

                        Dear sir/madam,

                        Good morning!

                        This is vinothkumar a. I worked in hdfc life past one year from 23/07/2018 to 11/09/2019 as a corporate agency manager. I resigned the job on 13/08/2019. I also serviced in notice period as per company norms 30days. My last working day in hdfc life is 11/09/2019. Still i didn't receive resignation letter/resignation acceptance letter.

                        I got a job opportunity in...
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                        Shirish
                        from Pune, Maharashtra
                        Oct 5, 2019
                        Resolved
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                        Resolved

                        access to internet banking -unable to login to the new website

                        Hdfc seems to have launched a new website. When i try to login it shows up the login window of the old website, briefly shows the interface of the old website, then logs out and takes you back to the home page of the new website. This is an endless loop. To give a ray of hope, it has an option of accessing the old website on the home page of the new website. However, clicking this does the same thing. It takes you back to the login page of...
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                        Sukila@1958
                        from Mumbai, Maharashtra
                        Oct 5, 2019
                        Resolved
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                        Address: Kolkata, West Bengal, 700084

                        Maintaining salary account since 2015!!
                        Never accepted any offers as there was no need.
                        When there was a need and i had applied for a pl, in lieu i got only harassment which was a real surprise for me from a bank who claim themselves as india's no.1 bank. The representatives only asked for documents, but never gave a proper feedback except harrassment
                        Nov 11, 2019
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 06, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share your application number, mode of application, date of application, complete address of branch if you applied at one, complete name and your contact details. Visit here https://goo.gl/1VtDj3 for help with branch address. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                        -Anay
                        HDFC Bank Customer Assistance
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                          Deep Singh Matharu
                          from Nawanshahr, Punjab
                          Oct 4, 2019
                          Resolved
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                          Resolved

                          Address: Junagadh, Gujarat, 174315

                          I bought a product from amazon for ₹996. I paid it by upi money transfer attached with my hdfc bank account. After some time i cancelled the order and requested for refund of payment. The amazon initiate my refund on same day and they send me a refund reference #[protected] number and ask me to wait for 4 business days. The date when amazon initiate the refund is 30 september 2019 but till 04 october 2019 i haven’t receive my refund yet. I call amazon and ask them for my refund and they said that please contact with your bank customer care. Please help me out for this trouble.
                          Oct 5, 2019
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
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                            SpeakUp
                            Oct 4, 2019
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                            I've not been receiving otps for adding someone as a beneficiary from hdfc since yesterday.

                            I just moved to nepal and they have no provision for a universal toll free customer care number! Can't get through the so called 'central number' that they have for other countries -'[protected]'

                            I'm sure one understands how frustrating it is to not be able to speak to anyone! Worse, they have no provision for complaining about otps on their useless 'eva chatbot' system or in their complaints section.

                            Seems like no one wants to talk otps!!!
                            HDFC Bank customer support has been notified about the posted complaint.
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                              maniraj76
                              from Delhi, Delhi
                              Oct 4, 2019
                              Resolved
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                              Resolved

                              Address: chennai, Chennai, Tamil Nadu
                              Website: www.mobikwik.com

                              Dear sir,

                              From my card number [protected], 15000 rupees was detected from the phone number [protected]. Please do needful
                              Date of incident: 04 oct 2019 at 08:10 pm
                              Client website: WWW.MOBIKWIK.COM, ph. No: [protected]
                              They have called from this mobile number [protected] & told me that they have called from naukri & told to open the website of www.naukrijob.org.in & told to pay processing fee of rupees 50 but detected rs 5000 & they have told to click refund menu again but again detected 5000 rs likewise totally 15000 rs detected from my account. But otp i only typed. So kindly consider my complaint.
                              Nov 11, 2019
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 11, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

                              -Nadia
                              HDFC Bank Customer Assistance
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                                mailtosatis
                                from Pune, Maharashtra
                                Oct 4, 2019
                                Resolved
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                                Resolved

                                Hi,

                                I have been using hdfc savings bank account for one of my previous employer where i have worked for only 4 months. Account was opened in 2013 and when i left that organization it was no longer in use.

                                Now the problem is i need to open bank statement pdf file which is password protected which need my customer id. I have forgot / lost everything including bank account number.

                                The bank account was opened with below registered details.
                                Account type: savings account
                                Registered mobile number: +91 [protected] (Not active now)
                                Registered email id: [protected]@gmail.com (Active now)
                                Branch: broadway, chennai

                                I desperately need my customer id to open my bank statement file, because i need to submit to my current employer for the background verification which is very mandatory. It is very very urgent. Please help.,

                                Thanks & regards,
                                R. Satheesh kumar
                                [protected]
                                Nov 5, 2019
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 04, 2019
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details and complete concern. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                                -Anay
                                HDFC Bank Customer Assistance
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                                  A
                                  Aai Shree
                                  from Ahmedabad, Gujarat
                                  Oct 4, 2019
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                                  Address: PAVIJETPUR, 391160
                                  Website: WWW.MYCIBIL.COM

                                  Sinora ajitsinh chhatrasinh
                                  Member id no : bn01090155
                                  Two wheeler loan agreement no : 15514483

                                  I we received a two wheeler loan from your hdfc bank of rs 39322 on 31/10/2009.
                                  After receiving the loan, we were regular in paying fifteen-seventh installment of the loan
                                  Thereafter, we have paid all the balance due together on 24/8/2012
                                  We have also been given a certificate by the bank providing the loan

                                  We have a loan report showing that the loan is still pending.
                                  HDFC Bank customer support has been notified about the posted complaint.
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                                    R.Thanga Thirupathi
                                    from Delhi, Delhi
                                    Oct 4, 2019
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                                    Address: 2-2209/2-Chinnathambi Nagar, chinnathambi Nagar, Virudhunagar, Tamil Nadu, 626189

                                    I have booked a railway ticket but the transaction failed due to network failure and money was deducted. I got refund msg from irctc, that 'an amount of rs 838.68 deducted against irctc txn id [protected]on 03-oct-2019 will be refunded as your ticket could not be booked / service not rendered. But hdfc haven't credited it in my account, till now, and one same day i received another msg from irctc that 'ur transaction on hdfc bank debit/atm card ending * for rs. 838.68 has been credited/reversed by irctc12027 on[protected]:16:51:15. But till now no msg from the bank i have received also i have cross-checked it with atm. I want support from the bank.
                                    HDFC Bank customer support has been notified about the posted complaint.
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