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HDFC Bank Complaints & Reviews

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Updated: Dec 16, 2025

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Address: Maitri Garden , Pokhran Road No. 2 Thane West, Tulip A Wing, Thane, Maharashtra, 400601

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 2580 without my concern on date:21/09/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number :
Name :- ramesh channappa hegde
Mobile no. :- [protected]
Credit card number ending :- 2580

HDFC Bank customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Sep 23, 2019

Dear Ramesh,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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Address: Pune, Maharashtra, 411033

Unfortunately i was not able to pay my installment for hdfc credit card for the month of september 2019 due to medical emergencies.

This was the only time when i was not able to pay the amount. Mrs snehal is calling me with threatening calls even after assuring her that i was applying for a loan to clear my debts

Mrs snehal phone no: +[protected]
+[protected]

Oct 31, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2019

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed with regard to your credit card, you may look forward to receiving a response to your e-mail id in 3 working days. The reference number for this interaction is[protected].

-Nadia
HDFC Bank Customer Assistance

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Address: Mumbai City, Maharashtra, 400001

Dear friends

As per the scheme announced by hdfc cr card on it's regalia cards i received and e-gift card of flipkart from hdfc. (Issued by gyftr.com)

Unfortunately the e-gift card code is not acceptable on flipkart site.

I have tried contacting flipkart several time but they are unable to resolve the issue as the given e-gift card code is not registered in the system.

Gyfter.com person says he has nothing to do with this as in his system, e-gift card code is valid, registered and they have issued this card code to hdfc so i have to contact flipkart or hdfc cr card who has issued this code to you.

The ivr system of hdfc cr card customer care sucks and one can never reach their executive without trying for several time.

Today, my multiple efforts to speak to customer care failed. (Made atleast 8-10 attempts, none of them got connected to customer care executive to whom i could speak to.)

With best regards

Nipun sheth

HDFC Bank customer support has been notified about the posted complaint.

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Address: Vile parle, Mumbai City, Maharashtra

Fraud. Cheaters. Greedy bank pathetic bank. Cheaters looting customers. Poor cx service.ac - [protected] customer id 75265324 contact [protected] hdfc charged me approx 6000rs

Cx service advisor are very rude and not helping. They hung up call on my face. They want extra money from cx by cheating. They dont deactive salary ac without request from cx, but they changes it to saving and started charging without cx request. Fraud. Cheaters

They started charging every month. When i asked for deactivation they want me to run to head office in vile parle for cancellation. They say they will keep on charging every month.

Oct 25, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2019

HDFC Bank Customer Care's response Dear Customer,

We have checked and confirm that your account status is updated as resigned in our system and you no longer hold a zero balance salary account. Thus the balance required to be maintained is Rs. 10000/-.

The special facilities offered on the Salary Account is pursuant to the arrangement between the employer/company and the Bank. These benefits are extended by virtue of your employment in the organization, on whose request the account is opened with the bank.

In the event of no salary credits in the Salary Account for any continuous three months, the Bank reserves the right to change the status of Salary Account to Savings Regular Account and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account shall apply to this account from the date of change of status. The Terms & Conditions and features applicable to Savings Regular Account are published on the web site of the Bank.

Please visit for Terms and conditions: https://bit.ly/2JgzzR7

In case you wish to close your account held with HDFC Bank, please submit the account closure form (available on www.hdfcbank.com> Forms Center> Personal Banking) along-with Extended KYC annexure ( available on www.hdfcbank.com> Forms Center > Personal Banking > Extended KYC Annexure ) at any of our nearest Bank branches.

Please visit the following link for the address of our branches and ATMs

https://bit.ly/2Hqff0y

-Nadia
HDFC Bank Customer Assistance

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Address: 110095

Below are the number of emails sent.

Hi,

Please look into this. This is what i get after a long wait and reminders.
Different persons tag in my name envelope. (Photo sent on email)
This is actually a height of carelessness.
The toll free number does not work at all.
Please do the needful in urgent basis.
Also let me know how are you going to recover this inconvenience.

Please update.

Thanks

Please update.

Thanks

Dear concerned,

I have not received the fastag till date.

Below are the details:
Application date: 22 june’ 2019
Name : kapil malhotra
Application reference number: hfr161899

Please update at the earliest.

Best regards,

Kapil malhotra

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Address: Gurgaon, Haryana, 122002

On 21 sept, rs 177 had deducted from my hdfc account number. For no reason when i checked my account statement the deduction this detail is showing there — "hdfc bank — 3rd party cash txn inc gst 190919-. I don't know anything about this deduction? And i am not aware about that deduction why this deduction happen without my knowledge. And how can they do that?

Oct 26, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2019

HDFC Bank Customer Care's response Dear Customer,

We have checked our records and confirm that the charge of Rs. 177/- levied to your account pertains to third party cash transaction done on 19.09.19 for Rs. 25000/- at Morena branch. HDFC Bank offers the customer, convenience of anywhere banking in any of our branches along with the extensive ATM network. However to deter indiscriminate deposits and to offer the service in a controlled manner, third party cash transactions are permitted at a nominal charge. Levy of this service charge, as with all other service charges levied by the Bank, is at the sole discretion of the Bank. Third-Party cash transactions (deposits and withdrawals), at any branch through teller counters, would be accepted in Savings accounts up-to a limit of Rs. 25, 000 per transaction per day. This service would be offered at a nominal charge of Rs.150 per transaction, plus applicable taxes irrespective of the amount deposited/withdrawn.

-Zubin
HDFC Bank Customer Assistance

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Address: 374, Sector 10A, Gurgaon, Haryana, 122002

Hi,

I am using hdfc bank regalia credit card since a long time. Previously i was using diners club rewards credit card and bank told me to upgrade for regalia. There were around 10000 reward points in my diners club which bank told me to transfer to regalia card but when they change all point lapsed.
Now when i start using this regalia then from march -2019 they have adjusted around more than 10000 reward point again in credit card bills. And i have an account in hdfc bank and personal banker is assigned which is of no use. If you told her she said she will check but never called or pick the phone.
Iam fad up with the credit card services of this bank. As in the name of facilities, it's a complete fraud.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2019

HDFC Bank Customer Care's response Dear Customer,

We wish to inform you that as per product feature, upon upgradation of your earlier credit card to Diner's Premium credit card, the existing rewards points shall be carried forward to the new credit card on a proportionate basis the card variant. You may visit the below-mentioned link: https://bit.ly/2f81F4d. For further clarifications, we request you to contact our Phone Banking officers at the mentioned number in the below URL: https://bit.ly/2wwwruX.

-Zubin
HDFC Bank Customer Assistance

Sep 23, 2019

Updated by Praful52 Hello,

That's fine if you have given the reward pints base don Proportionate basis.But what about the reward points which are more than 10000 has been adjusted/lapsed since March-2019 without any information to the customer.

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P

Praful52

Sep 23, 2019

Hello,

That's fine if you have given the reward pints base don Proportionate basis.But what about the reward points which are more than 10000 has been adjusted/lapsed since March-2019 without any information to the customer.

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Address: Tharun Boys Hostel, D.No.7-1-632/101/1,, Bapunagar, SR Nagar,, Hyderabad, Andhra Pradesh, 500038

Hello there

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission. I don't even know the company and this kind charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident: 20- sep - 2019
Hdfc credit card no. Xx4701
Oneassist membership id: [protected]

HDFC Bank customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Sep 23, 2019

Dear Mohan,

Greetings from OneAssist!!!

We are sorry to see you go.

Your plan has been cancelled on 22nd September, 2019 and the refund will be initiated within 5 workings to your account from the cancellation date.

Hope this resolves your issue.

Regards

Team OneAssist

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I am hdfc credit card holder i want to cancel my one assist membership.
Rupees 1399/ has been auto debited from my hdfc credit card without my consent on 7/9/2019. Kindly debit the amount of rupees 1399/ back and cancel the membership as i am not interested in this service any more so cancel the membership and debit the amount of rupees 1399/ repees one thousand three hundred and ninety nine immediately

Aug 7, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Sep 23, 2019

Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

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Address: Sastri road thillainagar tiruchy, Tiruchirappalli, Tamil Nadu, 620008

I have paid money more than used my credit card. I have written letter to the particular section. But till date i have not yet receive the excess money i have paid. Kindly take action against the particular bank. I have smashed my credit card as soon as i receieved a closing letter from the bank as they people said. I have not receieved the statement monthly as on 12th of every month

HDFC Bank customer support has been notified about the posted complaint.

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Address: H-17a,single Stoery, Vijay nagar, New Delhi, Delhi, 110009

The manager,
Hdfc bank card division,
Po box no. 8654,
Thiruvanmiyur p. O.
Chennai – 600041

Credit card no..[[protected]]
Name:.. Dharmendra singh

We would like to inform you that i am utilizing your bank’s credit card for last 3 years. Due to some my health problems actually i have operated a surgery that is why i couldn't payment on time from last 4 to 5 months. I were adimt in hospital many time in this duration so please
I kindly request you to waive off the late fee, financial charges, all other tax of last 5 months as a good will gesture to a loyal customer of yours.

Incase you are not making waiver off the above charges, then i will surrender the credit card which please note

Please do the needful.

Thanking you,

Yours faithfully,

Dharmendra singh
H_17a, single stoery
Vijay nagar delhi
Pin-110009
Mob. [[protected]]
Email. Dharmendra. [protected]@gmail.com

Oct 3, 2019

Complaint marked as Resolved

The manager, Kotak mahindra bank card division, Kotak infiniti, infinity park, general a k vaidya marg, off western express highway, malad east, mumbai, india, 400097 Credit card no..[4166464304663412] Name:.. Dharmendra singh We would like to inform you that i am utilizing your bank’s credit card for last 3 years. Due to some my health problems actually i have operated a surgery that is why i couldn't payment on time from last 4 to 5 months. I were adimt in hospital many time in this duration so please I kindly request you to waive off the late fee, financial charges, all other tax from may 2019 to till date as a good will gesture to a loyal customer of yours. Incase you are not making waiver off the above charges, then i will surrender the credit card which please note Please do the needful. Thanking you, Yours faithfully, Dharmendra singh H_17a, single stoery Vijay nagar delhi Pin-110009 Mob. [8505886460] Email. Dharmendra. Soam@g

HDFC Bank customer support has been notified about the posted complaint.

Oct 09, 2019

Updated by vidit1984 I will not get any revert from bank side .they did not resolve my problem sitill

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Address: 4TH PHASE, Barmer, Rajasthan, 344022

Hi sri
I am customer of hdfc bank. My 75% work online. Todaly i went to hdfc bank balotra (Rajasthan) branch. I want to fd interest certificate. First of i go rm but he said go counter then i go counter then he said go other counter i go other counter then she said go before counter. So i go again that counter he give me one fd certificate then i said i want both of fd int cetficate then he said wait 5 mt then i said i donot wait i am gaitting late then he said me first of all sign this form then i give intertest certificate.. Then i forbade then he said go bm so i go bm but my problems did not solve.
I am very unhappy about that service because i have 12 account in hdfc bank.
Plz raise my complain immedately and give me interest certificate as soon as possible

Oct 24, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Sep 21, 2019

Updated by Padam Kumar Singhvi Hi sri
i am customer of hdfc bank .My 75% work online .Todaly i went to hdfc bank balotra (rajasthan) branch .I want to fd interest certificate .First of i go rm but he said go counter then i go counter then he said go other counter i go other counter then she said go before counter .So i go again that counter he give me one fd certificate then i said i want both of fd int cetficate then he said wait 5 mt then i said i donot wait i am gaitting late then he said me first of all sign this form then i give intertest certificate ..Then i forbade then he said go bm so i go bm but my problems did not solve.
I am very unhappy about that service because i have 12 account in hdfc bank .
Plz raise my complain immedately and give me interest certificate as soon as possible

Verified Support

Sep 21, 2019

HDFC Bank Customer Care's response Dear Customer,

Thanks for connecting with us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to submit the details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC BANK Customer Assistance

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Address: Chennai, Tamil Nadu, 600030

I had received call from this number [protected]. She ask me for some business to hdfc. I told i don't have any relationship with hdfc.

After she thrashed and scolded me and said i[censored] not interested then tell me first.

What wrong did i made. Did i ask hdfc to call me and i m ready to do some business.

Hdfc why you have people like these.

Oct 16, 2019

Complaint marked as Resolved

What is solution provided by your bank

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2019

HDFC Bank Customer Care's response Dear Customer,

thanks for connecting with us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to submit the details. Please mention reference number IG[protected] for us to promptly respond to you via e-mail.

-Preethi
HDFC Bank Customer Assistance

Sep 21, 2019

Updated by Vigneshs27 There is no option to submit my complaint in the above mentioned url. Ask the person why she behave in rude manner.

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Address: Mumbai City, Maharashtra, 400093

Hi.. I am not happy with the service of relationship manager... Can you please let me know how to change relationship manager at hdfc bank?
My relationship manager is extremely slow. If i have asked any question she replies after 3-4 days post reminder. Post reminder she raises query with relavent team and that too she shares their response after 2-3 reminder and half the time she is on leave......

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Address: 214 SUBHASH COLONY SANGANER JAIPUR, 302029

Dear sir

I have get two-wheeler loan on 14.08.2007 through centurion bank jaipur branch. Completed the two-wheeler loan, after completion of my loan i have not recd noc from bank and also bank has not given us the loan file no

I request u to kindly arrange to send me noc and from 34 for the two wheeler no rj14 sy 1701 in the name kedar mal chhipa 214 subhash colony sanganer 302029 jaipur

With regards

Kedar mal chhipa
214 subhash colony sanganer 302029
Jaipur rajasthan
Ph no[protected]
Mail [protected]@gmail.com

+1 photos

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Hi, my nane is yash naik. I had opened an account with hdfc during my tenure at my previous firm in 2018. After i left the firm, hdfc allegedly converted my salary account to savings account without my consent and has been charging me for minimum balance ever since.
My current balance is -2097 and the amount keeps on increasing each month by rs.600.
I am highly worried and shocked by the ethics shown by hdfc. It is worrisome to see such a reputed bank like hdfc conducting such behavior. A quick reply would be highly appreciated.

Name: yash naik
Acc no: [protected]
Contact: [protected]

Thanks and best regards.

Oct 25, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2019

HDFC Bank Customer Care's response Dear Customer,

We have checked and confirm that your account status is updated as resigned in our system and you no longer hold a zero balance salary account. Thus the balance required to be maintained is Rs. 10000/-.

The special facilities offered on the Salary Account is pursuant to the arrangement between the employer / company and the Bank. These benefits are extended by virtue of your employment in the organization, on whose request the account is opened with the bank.

In the event of no salary credits in the Salary Account for any continuous three months, the Bank reserves the right to change the status of Salary Account to Savings Regular Account and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account shall apply to this account from the date of change of status. The Terms & Conditions and features applicable to Savings Regular Account are published on the web site of the Bank.https://bit.ly/2JgzzR7

Please visit for Terms and conditions: For a Regular Savings Account, the charges for non-maintenance of Average Monthly Balance is available on https://bit.ly/2D62CbT

However in case of change in employment, you can continue with the same account provided the new employer has an arrangement with the bank for the corporate salary account programme.

In case an arrangement exists, we request you to visit the nearest branch along with your latest employment details for updation to continue with the existing account.

Please visit the following link for address of our branches and ATMs https://bit.ly/2Hqff0y.

-Nadia
HDFC BANK Customer assistance

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Address: 560045

My salary account (In hdfc bank) was created in my first company, so once i left the company and joined somewhere else i had to open another salary account. Now my salary account in hdfc bank has been converted to savings account (Without informing me or warning me) in the month of march i had called customer care and raised a request to close my account as i did not want to use the account and they did say that they will follow up with the request and close the account. After that i never logged in to my account through net banking and i do not have a debit card (Lost in 2 years back and i never requested for a new one). I logged into my account and i see that i have rs -4993 in my account. I request you to please take action against this bank.. Thay have no right what so ever to do whatever they want without informing the customer

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Address: Vill.bhagwanpur post danpur udham Singh Nagar Rudrapur Uttarakhand, Udham Singh Nagar, Uttarakhand, 263153

Dear sir
My emi of two wheeler loan of month september was bounced so i payed it after a week to collection department dehradun to mr abdul but he not updated my emi till now and now i m getting calls from your bank and messages to pay your emi i have proof he has given me account detail and i have my imps ref no so please solve this problem my loan account name is mr ashok kumar arya

Oct 26, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2019

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share your Loan Account No. with the complete concern. Please mention reference number TT[protected]along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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How dare employee can call to my whatsapp no and mess me as need to pay by today else will come to ur address and amount will be deducted automatically from my account...
Is this the way u people train the employee.. Very bad process thought from hdfc credit card section.. Employee mob no is +[protected]...
I need a sorry from her else this will be an another issur

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Address: 560100

Hi

I applied for a credit card through branch and as per eligibility criteria, everything is matched like cibil score, itr (5 lac), etc. I submitted all concern documents like itr, itr computation, pan, residence proof, etc. Then later after 7 days executive called me and asked for profit & loss sheet and balance sheet for proceeding your application i said ok tomorrow i'll submit then executive said: "ok no issue". Later when i check the application status on 20/09/2019 it's mentioned your credit application status decline.

Why application is declined? Even my savings account also there in hdfc bank.

Oct 22, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2019

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed and confirm having responded to your e-mail id on September 19 2019. The reference number for this interaction is[protected].

-Anay
HDFC BANK Customer Assistance

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