HDFC Bank Complaints & Reviews

Address: Coimbatore, Tamil Nadu

Sir/madam :, i am annapoorani i have a 2 wheeler loan a/c in hdfc a/c. No:92601261, i paid the my 1st due amount on 9th sep, no one explain the loan due date, i paid the loan amt on 9th september but my actual due date is 4th that day bank staff call and informed me to pay the 300 for late fee.. I paid the ect 300 for late fee after few days i received the msg 290 amount was still pending. I think this is a communication problem of bank and loan dept basically no one explain the date of payment and late fee... So please refund my rs.300 and cancel the 290 due amount... Thanking you...!

Oct 27, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2019

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days. -Anay

-Nadia
HDFC Bank Customer Assistance

Verified Support

Sep 26, 2019

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

-Nadia
HDFC Bank Customer Assistance

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Address: Pathiyappara (H), Sreekrishnapuram, Palakkad, 679513

My wallet id is debited 2 times in a toll plaza falsely. My car was not passed on same toll plaza on same dates and time. When i called the hdfctoll free customer care, they told to send a complaint to mail id : fastag. [protected]@insolutionsglobal.com. I sent a mail on 14th september'19 and informed same to tollfree cutomer care. They informed to call after 48 hours. When i called again at 18th september'19, they said the same mail is not received. I forwarded the same mail again. When i called toll free no. On 21st september'19 they told to submit the original rc copy, images of car. I forwarded same on 21st september'19. Again i called tollfree no. On 25th september'19, they told they have not received any mail and asked to forward the details again on 25th september'19. I sent a mail again on 25th september'19.
The hdfc fastag team seems very irresponsible on this. I have sbi fastag for my other vehicle. I have not faced any similar issues.

Vinod. P.
Moble : [protected]

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Sep 27, 2019

Verified Support

+1

Dear Customer,

We understand that our Fastag team has contacted you and requested you to send the Vehicle image and RC copy to raise the chargeback request via email on fastag.[protected]@insolutionsglobal.com. Please share the documents for further assistance.

-Nadia
HDFC Bank Customer Assistance

Reply

vinodpathiyappara's [Complaint's author] reply, Oct 2, 2019

First of all HDFC FASTAG TEAM never contacted me. I called the toll free number after 48 hours of my mail communications. I sent the details 4 time to the above said mail id. But every time I contacted HDFC FASTAG TOLL FREE CUSTOMER CARE, I was getting same sterio type reply “ we have not received the mail. Please resend it”. HDFC should understand that you are wasting customers time & money unnecessarily. I have attached the screen shot of the mail I sent to HDFC FASTAG mail id, along with this complaint first time. Still you are asking more details again and again.
Please arrange to reimburse the amount to my wallet and keep the value of your customers.
Vinod. P.

V

VrushaliS

from Delhi, Delhi

Oct 1, 2019

HDFC Bank Fasttag

I was overcharged at 2 Toll Plazas.

As discussed on phone, I have sent required details as below by mail to fastag.[protected]@insolutionsglobal.com. Nobody has responded despite reminder to acknowledge the request. Very frustrating.

Car photo - Sent by mail to fastag.[protected]@insolutionsglobal.com

RC - Sent to fastag.[protected]@insolutionsglobal.com

Vehicle number - MH12 GNXXXX.

Wallet Id - Sent to fastag.[protected]@insolutionsglobal.com

TRANSACTION DATE TRANSACTION TIME TRANSACTION ID VEH.REG.NO. AMOUNT Problem reported
[protected] 10:58:55 [protected] MH12GN 138.00
[protected] 12:23:38 [protected] MH12GN 138.00 Overcharge of Rs. 46
[protected] 17:26:15 [protected] MH12GN 138.00
[protected] 18:15:17 [protected] MH12GN 138.00 Overcharge of Rs. 46

Please revoke the incorrect charge and credit the amount to my Fastag account as discussed.

Since you have made Overcharged in error and I have to call to rectify it, kindly credit Rs. 500/- per wrong charge to my Wallet ID as compensation for overcharging and inconvenience caused by you. I would have got stuck on the road, if I had not have enough balance in my wallet to cover above mentioned EXTRA charges.

Please let me know if you have questions

Regards
Vrushali
[protected]@yahoo.com

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V

vinodpathiyappara

from Delhi, Delhi

Oct 2, 2019

I have sent the details 4 times to the above said mail id. Every time I contacted toll free number, I have got the same reply that the mails are not received. HDFC FASTAG customer care is the worst customer care. I have a SBI FASTAG and never faced such issues with SBI.

Vinod.P.

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R

Rajendra Tongale

from Patna, Bihar

Oct 14, 2019

From: "rajendra tongale"
Sent: Sun, 21 Jul 2019 18:24:27 GMT+0530
To: "fastag.[protected]@insolutionsglobal.com"
Subject: Fw: Wrong deduction of money in FASTag

I have already communicated with detail attached document

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Address: B - 1/404, Sai Santosh Apts., Near Tara Patil Hospital, Mulund, Mumbai City, Maharashtra, 400080

Had purchased the hdfc life (Super income plan) from the devdayal road branch at mulund (West) in mumbai.

I went to the bank on the 23 rd august to pay my yearly premium. The hdfc staff who i would interact with earlier have shifted to other branch and a entire new staff was introduced. A person named mr pradeep came forward to help. And i was waiting for him to revert with the solution. After almost an hour of waiting, when i asked him what happened, he threw my phone (He was using y phone to speak to his hdfc life opertion team) and asked me to get it done on my own. My phone screen has had a crack since then.

I did esclate it to his team leader mr rehan khan and respective branch manager ms preeti and to our surprise, both just had an very informal aaproach to the incident.

After 15 days i went to the hdfc bank branch and tried getting the final solution and its since then i have been only getting stories. I have recorded most of my conversations with these self proclaimed bankers.

Plan to esclate it to the rbi, as its my hard earned money which is at risk.

Oct 28, 2021

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

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Address: East Street, 411001

I have salary account with sanpad branch. I have lost my debit card so i hotlisted the same and fill reissuance form to get new one in east street pune branch. But mr. Ashit kumar denied to accept form coz i dont have any fd, rd in east street branch. Then i ask to meet branch manager after that he accepted my form. I told him i want free debit card which one i was using earlier he said ok.
After 7 days i received card but bank charges me rs. 885 on dated 30 aug 19.
I visited east street branch and meet mrs. Puja as well as mr. Ashit kumar they accepted my charges reversal form but still pending.
Mr. Akshit kumar, who agitatedly asked me to open rd, fd else saving account to offer me hdfc services.

Charged :- rs.885
Date :- 30 aug 19
Trans id :- mir[protected]

Kindly look into this and revert me my charges in same acoount.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2019

HDFC Bank Customer Care's response Dear Customer,

We have checked our records and confirm that your Debit Card is delivered to East Street branch you may visit branch with an valid photo ID proof to collect the same.

The complete address and contact details of our Branches are available on www.hdfcbank.com> Locate Us > Branch & ATM.

-Nadia
HDFC BANK Customer Assistance

Sep 26, 2019

Updated by xinixprashant I got debit card but it charged me Rs. 885 for reissuance. So please refund my charges i hold salary account and i want anual charges free debit card.

Sep 27, 2019

Updated by xinixprashant Any update on the same...
Please revert my charges in same acount.

Oct 04, 2019

Updated by xinixprashant Hi Nadia,

Any update on the same.

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On 17th september at 11:58 hrs. I withdrew 3500/- rs from a non hdfc atm. Money deducted from my account but cash was not dispensed. I was being assured by my personal banker that money will be refund in my account within 72 hours. But that was not the case. On saturday i register an email complaint and still waiting for the status no body called back. Today called customer care and got this complaint no (Muma[protected]). Was being assured that i will get a msg shortly regarding my complaint registratiin. Again no msg. Why all these portals if nothing is working. Please update me asap.

HDFC Bank customer support has been notified about the posted complaint.

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Reminder
Sir / madam

Sub: refund my hdfc fastag amount 500/-

Please refund the above immediately. I applied for fastag on 02/09/2019. My application reference no hfr226299. It shows that i will receive fastag within 7 working days. But still now nothing has been created when ever i call customer care they are not reachable. Kindly help to get my money back immediately.

Thanks and regards,
Sahitya tuteja

HDFC Bank customer support has been notified about the posted complaint.

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Address: B-172 sector 41, Gautam Buddh Nagar, Uttar Pradesh, 301201

Dear sir
Travelling from noida to kurushetra (Haryana) on 18.09.2019 time 8.44 toll bhagan toll plaza customer i'd[protected] wallet i'd [protected]. Transaction no.[protected] on fast tag boot they charged me rs.105.00 for up n down ticket no.[protected]j9 (Ticket copy enclosed) while passing through got the message decution of rs.70.00 vide. No. Mbhewb22sko[protected].9.19 time 8.49.17 and same while returning amount deducted from fastag.
Now, i request you to look into the matter and revert back the deducted amount in my fast tag account.

Thanking you

Madhusudan takiar
[protected]

Oct 31, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Amritsar, Punjab, 143115

I was making a payment of my electricity bill using pspcl website through hdfc payment gateway. The page produced fault and funds got deducted from my account. Please either credit funds to pspcl or refund back so that i could try making payment again. It has yet not reflected to pspcl.

Pspcl account number: a42ms420124l
Andhra bank account number: [protected]
Amount : 1, 00, 000
Reference number on bank statement: ib/toml/[protected]/[protected]
Contact number: [protected]

Sep 26, 2019

Updated by Blazeplastics I forgot to mention date of the transaction. Transaction dated: 25-Sep, 2019

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Address: flot no 1 jubilee garden, kohinoor e park ,kothaguda cross roads, Hyderabad, Andhra Pradesh, 500084

Hi team gd mng,

I have settled my credit card amount 45000 and have got approve to pay 25000 and i kept 4 emis to pay the 25000 and i have paid 17, 700 and i have to pay only 7300, but the totoal amount is added to my salry acc 45000 it is showing 45000 minus balance, i aill pay my remaing amount 7300 so please clear that minus amount, please solve my issue asap, thank you team

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Address: Har idarbar Colony, Kahnuwan Road Gurdaspur, Gurdaspur, Punjab, 143528

I amit kumar resident of gurdaspur, punjab... Mobile no: [protected]

Dear sir

An employee of hdfc bank branch kahnuwan, gurdaspur applied my credit card. But i cannot received my credit card from bank. But bank charges me 1180/- (Annual).. I have paid such amount on dated 8-1-2019. I also talk with employee of hdfc bank, kindly block my credit card. He said to me that your credit card has been blocked. But on dated[protected] i have received a credit card bill 1180/- from hdfc. But i cant received any card from bank. Sir i am unable to pay this bill. Sir i am humbly request to you kindly solve my problem and remit my outstanding bill. Screen shots attached herewith for your kind reference.

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Address: Bangalore, 560009

Hello team.

I am getting so many calls from hdfc credit card department. They were torturing me.

I need to know how they got my personal details to them. How they hacked my personal information. Who were giving all these information. Government should bring a data privacy act against bank people. Bank people were misusing our personal information.

I will complain in consumer court.

Oct 29, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2019

HDFC Bank Customer Care's response Dear Customer,

thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via email.

-Anay
HDFC Bank Customer Assistance

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Sir / Madam

Sub: Refund my HDFC fastag amount 500/-

Please refund the above immediately. I applied for fastag on 02/09/2019. My application reference no HFR226299 . It shows that I will receive fastag within 7 working days . But still now nothing has been created when ever I call customer care they are not reachable. kindly help to get my money back immediately.

Thanks and regards,
Sahitya Tuteja
Cust id[protected]

Request you to please help as soon as possible.

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Sir / Madam

Sub: Refund my HDFC fastag amount 500/-

Please refund the above immediately. I applied for fastag on 02/09/2019. My application reference no HFR226299 . It shows that I will receive fastag within 7 working days . But still now nothing has been created when ever I call customer care they are not reachable. kindly help to get my money back immediately.

Thanks and regards,
Sahitya Tuteja

HDFC Bank customer support has been notified about the posted complaint.

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Address: 3174

This is to inform you that I had applied my dependent visa with my wife . On that time, I had resigned on 3rd April 2019 as per the bank terms & conditions. But, after few days agent denied about the success of my visa. I had revoked my resignation.

On the other side, agent was self trying to get my visa . Fortunately, Embassy allotted dependent visa to me .I got my visa on 26th July 2019. On the same day I have applied my resignation in sap. I have to immediately report there on Ist July 2019 along with her, as her classes started on Ist July 2019. I have no other option except early relieving. But bank has absconded terminated me and also send the termination letter to my home address. I request you to please understand my situation .I do not have such type of intention to break the policies of the bank . I have spent 3 years in bank with honesty.

kindly try to resolve this difficult situation and please grant me reliving letter from the bank and help me to withdraw the provident fund as well.
I am living at Australia.

Name - Ankush Sharma
EMP code - A21898
Branch code -1407
Job role - BSM

I will be very thankful for your cooperation.

Thanks & Regards
Ankush sharma

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Address: Flipkart & PhonePe, 624101

Dear hdfc,
Sep 18, 2019 - 05.12 pm transaction made for rs.1274/- to flipkart.
Transaction id:t1909181712346560163596
Utr:[protected].
Flipkart told to check with phonepe.
Phonepe told to check with hdfc bank.
Hdfc - kodaikanal branch told to call [protected] - not connected to executive.
Now tell me, who will refund my rs.1274/-
Are you playing with customers in the name of transactions.
First of all improve your server and speed, the come to us for deductions.
Even in this double door system, we felt safe less while doing a transaction.
Since 5 days i am trying to get back my money.
But no one is trying to help me out.
Shall i go to consumer court to file a case against hdfc and and ask reparation up to 3x of my loss in this transaction?
Take your time up to 03 days. I don't have that much time to wait.
Planned to go consumer court on october 4th, 2019.

Oct 29, 2019

Complaint marked as Resolved

Amount Rs.1274/- credited back. Thanks for the action taken.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2019

HDFC Bank Customer Care's response Dear Customer,

We would like to inform you that, the referred transaction has been successfully processed at the Bank's end. Incase if the final status of the transaction is not known, we would request you to check with the merchant. It may take 2-3 working days for the payment settlement to the merchant end. In case if the merchant denies of having received the funds for the said transaction or there is no revert from the merchant, do write back to us with the merchant confirmation of non-receipt of funds.

-Nadia
HDFC Bank Customer Assistance

Sep 26, 2019

Updated by Anto Gladwin J Merchant already checked that transaction and since 08 days I'm trying to get my refund.
There is no positive move happened for that.
Please refund the amount and check my screenshots attached with this and help me out to get back my money soon.

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A

arpitash56

from Mumbai, Maharashtra

Sep 24, 2019

Kyc is also done but i am not able to transfer money in my bank account

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A

Anurag1997

from Ambad, Maharashtra

Sep 24, 2019

My Amount Of Rs 740 was debited For .DC INTL POS TXN MARKUP+ST[protected]MIR[protected] Though i did not do any international Transaction. All of my transactions are known but this one isnt please check into the matter.

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S

Sahil Pathania

from Mumbai, Maharashtra

Sep 24, 2019

130 rs has been deducted from my accounting, dont know the reason, this is not acceptable. Can you please refund the amount . Transaction : S ARUL POS DEBIT.

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A

Ankurkalr

from Delhi, Delhi

Sep 24, 2019

Dear sir my name is ankur kalra and my employee code is 213758 my branch is 3386 after 45 days of releaving my salary is not yet come
My RM DINESH SAIN (D7890)

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T

Tina Nayak

from Ahmedabad, Gujarat

Sep 24, 2019

I have paid all overdue of my loan and I need to download no due certificate. Where I can get it. Plz share link. Also when I paid all overdue then why they are still making ecs on my account?

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T

[email protected]

from Mumbai, Maharashtra

Sep 24, 2019

Submit a Complaint
Recpt mam / sir
i m hdfc bank act holder. i have lost my customer loan num my vechile NUM is DL 5ASM 7207
could you plz send my customer loan I'd and noc certificate.
plz. life is becoming very difficult with out it..

Pls provide with us

Thank you
Regards
Abhishek tomar
[protected]
[protected]@gmail.com

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S

Sapanaxix@

from Mumbai, Maharashtra

Sep 24, 2019

I am Vijay Kumar Prasad I want Noc of credit card urgent

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Hi,

I had a transaction for myntra using payzapp on 1 sep 2019. But for some reason,
I have canceled my order from myntra. But I didn't get the cashback till now. They have said that refund is proceesed on 16 sep 2019.
Now 5 days are also completed. I had conversations with the customer service center guys of SBI and PAYZAPP as well. Both are not taking responsibility for my refund.

HDFC Bank customer support has been notified about the posted complaint.

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Address: 375, ADARSH NAGAR AMRITSAR, Amritsar, Punjab

Hdfc credit card application reference no. : 19i[protected]nh and at present my cibil score is 782

Hdfc bank credit card team from headquarter new delhi about a month coming in my office, they told me about the offers and benefits then asked about my salary details. After confirming my eligibility for credit card there representative visited my place filling in form and took all my required documents. Couple of days later i got sms with my ref number. Then got 2 3 verification calls one my mobile and office numbers. I have received as letter from bank to which i have to acknowledge with my name/contact number/address details. I did that.

Then thereafter i have not received any further update from bank not a mail or call. Then i called up customer care to enquire about the status. They simply said my application is declined, when i asked for the reason, the answer was don't know or cannot tell you.

This is pathetic and stupid answer, being eligible with authenticate documents they are not giving any reason for my application decline.. Kindly supply of reason of my application declined

Oct 26, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2019

HDFC Bank Customer Care's response Dear Customer,

We wish to inform you that the application for the credit card will be considered in line with the bank's internal credit policy and operating/credit processes. You may track your credit card application status in our Bank's website: www.hdfcbank.com under the following path: Personal Products - Cards- Credit Cards - Track your Credit Card.

-Zubin
HDFC Bank Customer Assistance

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Address: 600020

Hi Team,

I have lost my old food card and got new card. When i tried to mail to foodcardsupport.[protected]@hdfcbank.com team to transfer the money to new card from old card, i am getting undeliverable message and attaching the same.

Could you please help to get the concern team mail id or contact person who can help on this?

I am from TCS.

Thanks,
[protected].

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Address: New Delhi, Delhi, 110003

I lost my food card almost 9 months back which i got blocked immediately. However i did not get the time to put in a request for replacement. The card had money loaded on it.

My card number was [protected].

I have raised a new card request now. Request you to kindly let me know as to how the money from my old card will get loaded on the new one.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2019

HDFC Bank Customer Care's response Dear Customer,

We confirm our branch official Ms. [censored]al has sent you an e-mail to assist you with your query on[protected]:19. Please feel free to write to us using below URL further assistance https://bit.ly/2Lzhyn3.

-Zubin
HDFC Bank Customer Assistance

Oct 16, 2019

Updated by imnitin88 I have received the new card but i have called multiple times but no one is helping with the money which was loaded on my previous food card. please help.

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S

Shashi P Mishra

Sep 24, 2019

Showing Blacklisted
As per 1033 it not registered on my no/chasis no/vehicle no.
[protected] Cust Id
Vallet Id[protected]

shashi.[protected]@gmail.com
[protected]

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P

Pankaj2679

from Gurgaon, Haryana

Sep 24, 2019

I have been issued a Fastag from hdfc website but there is no welcome emailer from them for the wallet Id. I have exhausted the initial amount and finding it difficult to recharge the tag without the Wallet ID. My rfid no is [protected].

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S

Shilpa Dash

from Mumbai, Maharashtra

Sep 24, 2019

Hi,
Deduction of Rs.177 from my Hdfc salary a/c on 12th Sep, 19.
When I tried looking at my statement enquiry for details itâ€™s showing withdrawal from â€œ 3RD PARTY CASH TXN INC GST 100919-MIR[protected]â€

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Hi,

On 23 sept 2019, rs 177 had deducted from my hdfc account number [protected]. When i checked the deduction why its happening than this detail is showing there â€” "3rd party cash txn inc gst 210919-mir[protected]". I don't know about this deduction? Why this deduction happen without my knowledge how would they can do?

Thanks
My account number : [[protected]]

Oct 26, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2019

HDFC Bank Customer Care's response Dear Customer,

We have checked our records and confirm that the charge of Rs. 177/- levied to your account pertains to third party cash transaction done on 21.09.19.

HDFC Bank offers the customer, convenience of anywhere banking in any of our branches along with the extensive ATM network. However to deter indiscriminate deposits and to offer the service in a controlled manner, third party cash transactions are permitted at a nominal charge. Levy of this service charge, as with all other service charges levied by the Bank, is at the sole discretion of the Bank.

Third-Party cash transactions (deposits and withdrawals), at any branch through teller counters, would be accepted in Savings accounts up-to a limit of Rs. 25, 000 per transaction per day. This service would be offered at a nominal charge of Rs.150 per transaction, plus applicable taxes irrespective of the amount deposited/withdrawn.

-Nadia
HDFC Bank Customer Assistance

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M

Muttaqui Yunuw

from Noida, Uttar Pradesh

Sep 24, 2019

Sir mera credit card delivered nahi hua hai because mera address change ho gya hai.ab mujhe current address par credit card send kar dijiye

HDFC Bank Complaints & Reviews

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HDFC Bank reviews & complaints page 648

loan compliance

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hdfcfastag false debit from wallet id

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hdfc life (super income plan)

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debit card issuance charges

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hdfc fastag

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double charged

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pspcl payment failure

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double charges on credit card

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hdfc credit card department

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hdfc bank fastag

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hdfc fastag

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relieving letter & provident fund withdrawal

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amount deducted - not credited back

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I didn't get refund

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credit card request declined without any reason

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hdfc food card amount transfer to new card

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hdfc food plus card lost

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deduction amount as 3rd party

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