HDFC Bank Complaints & Reviews

I maintain salary account with hdfc bank, and it was never expected that you will charge me without prior information. Ach return charges were deducted from my account since 2 sips could not be deducted from my account this month. Please reverse the amount as i had no prior information about the charges. If i was informed in prior, i would have somehow maintained the balance. I had raised a complaint in the past and it was closed inappropriately withot refund being done. When it is time to market your products, you are approaching us with all the details. But when customer is at loss, you don't find it mandatory to inform the customer in prior. This is something no customer will be happy with. Please refund the amount, and do not close the complaint inappropriately.in case you fail to refund the amount, i will switch my salary account by the end of this month.

I have applied for hdfc fasttag today (September 17th 2019 1:00pm) with reference number hfr246739 and at the end of payment on a "thank you" screen it shown as my fasttag application pdf is sent to my registered mail id, but till now i didn't get any mail of acknowledgement. I have paid amount of 500rs for this through my credit card. I have tried on the tool free number [protected] so many times but not able to reach as it continue to ring all the time and no response from the customer support team.

After this i have noticed there are so many complaints registered on hdfc fasttag on their poor service. And now i regret that i made a wrong decision. I have a saving bank account with hdfc and i really value all its products but didn't expect this poor service. Please update me on the status of my application.

Dear sir,
I wish to complain about the fake call received by me from the so called termination department of hdfc life insurance, delhi from mobile no. [protected]. The person told me that i had taken a policy in the year 2012 march and paid a premium of rs.60000/- towards the same, i was also given the policy number and told that since the policy has a lock in period of 3 years and i have paid the premium for only 1 year, my policy had gone to their department for termination. If i pay the premium for 2 more years that is rs. 59000/- my policy would be regularised and i will be getting an amount of rs. 259000/- within 90 days. Then i was directed to one prathiba sharma (Mob no. [protected]) who was introduced as my relationship manager. She once again explained the procedure to me by paying rs. 59000/- the same would kept for not terminating my policy which i will be getting rs. 259000/- within 90 days.
Since i suspected the call, i explained them to send to my email (Without enclosing my email), they in turn said this is where the action to be immediately taken and sending mail and reply would take time and my policy being terminated.
The person said my name and complete address in detail correctly.

On saying this without enclosing any of my detail, the person was forced to hang up the call without getting any details.

Now calling my personal banker to verify these details suspecting the call bcoz call received from a mobile number and given a relationship manager number which was also a mobile number (On tracking through true caller nothing said it is from hdfc)

Dear all,

I am not getting proper response from hdfc bank, palace road branch where i hold 13-14 saving and current accounts so i would like to close all my accounts and move to a better bank which can me more personalised and better service.

There have been debit of imps charges in my current account where as most other banks are providing free imps transfers and i have never been informed by bank that now...

Hi,
I'm trying to get a balance transfer for my hdfc housing loan account #[protected]. I have requested several times for my current balance and foreclosure statement with details of my current priciple amount and interest outstanding to get a clear visibility of my loan closure.
This has been requested several times without any luck and also they have not interest to revert on such request. The minimum turn around time is about 15 working days for which i need to consume the interest amount, which is totally unfair.
Im attaching the foreclosure letter which outlines that i have to pay interest for the waiting period.

Dear team,

I was submitted the eps withdrawal physical form in my previous organization (Trust) of hdfc bank ltd in, but they have not accepted the physical form because regional provident fund commissioner office - bandra (Rpfc - bandra) has stopped accepting 10c eps withdrawal manual / physical forms and insisting to put the online request for eps withdrawal.

But two accounts are linked in my single uan number so it is not possible to apply through online.

So please provide your confirmation for accepting the physical eps withdrawal form in rpfc-bandra office on urgent basis.

Thanx and regds,
Gajanan mulate,
[protected]

I work in dlf chennai. I have applied for credit card along with my salary account. I have applied for regalia then they said it is not in the limits. Then they have sent freedom card to everyone but in hdfc app its showing solaitaire women's card.
I do not understand that first i get the wrong card alloted and then i am not receiving it since 2 months.

Dear sir have to request please clear this matter i am mohit singh tanwar form jaipur (Rajasthan) my formal friend purchase four wheeler and hdfc bank employee say (Me) your are know this person. So i am say yes and hdfc bank employee without my permission (Not my signature) for mansion guarantor i am not sign any document.
So my civil default credit score low. Because my friend not complete own loan and settlement show my civil report so clear this matter urgent basis.

Mohit singh tanwar
[protected]

Hi, this complain is raising 2 time

I have submitted a dispute from in the month of july’19, due to wrong payment of 2, 06, 567.00/- to wrong cc number which is not belongs to hdfc cc. It was a balance transfer from the kotak bank. I have attached the copy of dd for your reference.

Dd was submitted in the month of june, it has been cleared from kotak, last 2 months i am paying interest amount to hdfc and kotak both the places.

I am waiting more than 3 months to resolve this issue but not getting resolution. Too many times i have connected with hdfc customer care and also visited the pune pcmc branch where i deposited the dd.

Waiting for issue to be resolve.

Dear customer care,

Without any information bank has deducted 236 rs from my account this month and last month. I want my money back and the reason also why it is deducted.

Kindly reply as soon as possible

Hdfc account details :
Account number : [protected]
Customer id : 38486132
Name Amit kumar Soni...

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 4602 without my concern on date:29/08/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Name :- nandkishor nimbaji agale
Mobile no. :- [protected]
Credit card number ending :- 4602

Sir,
I applied for replacement of my damaged fastag on 12th of august.. And paid rs 100 for replacement charges.. From 12th i am waiting for a response from their side but nobody is responding to my calls., and mails.. On 30 of august they said it is under process when i called to their customer care number.. But till today i didn't receive it.. Today also i called but there is no response..
Dr akula sailaja

My wallet id is [protected]

My mobile no..[protected]

Hi,

I had lost my food plus card, i am a tcs associate, could you block the card and issue the new card. Also my old card has balance money in that account around 8k.

Could you please transfer the amount in the new card. I am waiting for you response.

The food card number is : 4213 2802 * 9306

Please resolve this matter asap.

My email : gupta. [protected]@tcs.com

Actually i was reported this earlier and got resolution :"dear customer,

You are requested to contact our phonebanking number: 61606161 immediately and submit request for hotlisting your food card and simultaneously place request for issuance of replacement food card"

But i am not able to connect with this number. Please provide area code if i need to dial?

I have one and only one active hdfc credit card. Recently, i pulled my credit report from experian. The report shows an older card which is already expired and replaced as active.

I dropped an email to the cards support id from hdfc.

As usual, the careless thick-headed people took a long time to understand exactly what the issue was. Now, they are again using time-wasting tactics.

They keep asking for the entire credit report whereas i have already provided the details of the card account i am talking about.

However, they are adamant on getting the entire report and flat out refuse to help unless they get it.

The pathetic people won't even tell me exactly what do they need from the report.

मैंने HDFC Bank credit card email address ठीक करने के लिए फार्म ५बार भर के HDFC Bank bahadurgarh मे दिया लेकिन बैंक नहीं बदल रहा है। जिसके कारण मुझे मेरी card statement नही मिल पाती और हर बार मुझ से गलत बिल वसूला जा रहा है। पिछले ५महिने से ना बिल ठीक कर रहे हैं और ना ही creditcard statement दे रहे हैं

Hi team,

I seem to have lost my food plus card which holds an amount of 4000 approximately. I request you to kindly block my current card as it is a pin free card and issue a new card to me with an equivalent amount.

I had got this card through the tie up of my company tcs with hdfc.

Card number - [protected]

Thanks,
Isha chhabra
[protected]

I took a personal loan in the year 2004. Due to my loss in the business I could not repay the full amount. I explained my problems to the bank officials through a legal advocate. My loan was write off by the bank in 2005 itself. Now some fake persons are torturing me for the past two months stating that they are the employees of HDFC bank. Please take necessary action against such fake persons who degrade the reputation of your Bank.

Hi

This is a complaint with regard to our credit card which as per our understanding no dues should be there...

On 7th May my wife Madhu Gaggar visited HDFC Branch sec-14 gurgaon to close the credit card outstanding and at that time we were told final amount due was 4046 and if we pay it all outstanding will stand to Zero. The same was paid on 8th May. Suddenly in the month of Aug we received a call from HDFC collection center to pay 10000 outstanding on the credit card. We were told the utilisation of this amount was for the month of APR of priority pass and billing happens three months later...we asked them why we were not advised earlier and why we are being told such late. No Physical bills were received and even if we had received a mail we were in the impression since account is Zero hence never bothered to open the same.

We requested them to reverse the late fees and and interest payment and advise us the final amount. This they tool almost three to four weeks to tell us. each week we were the ones calling customer care to advise the final amount so that we can settle and close the same.

Finally the customer care advised that the final amount that we need to pay is Rs. 8182 and the said account will be closed and no further billing is going to happen since the card is already blocked since Apr'19 and expired.

Hence we paid the said amount on 28th Aug. All this conversation we have on our call recording.

Now again we need received a bill in Sept for Rs. 1076... and customer care is advising that the amount that we should have paid was 8900 and not 8182...When i asked why were we not told in the first placed they had no answer. ...again we had to explain them all the history as to what happened and to close this issue... This conversation we also have on record...

We i requested them to make me speak to supervisor since post 20 mins discussion no resolution customer care was providing ...at this point .the supervisor asked for my wife to be available since she is the card holder...when i told him she is not around at the moment and he can discuss with me since i was handling the details and that his junior has already done verification ...to which he said he will first speak to Madhu and then proceed...by this point i had lost my patience and harassment...I simply asked them do you want to close and settle or not to which he said "NO'"...

This is pure harassment from HDFC customer care...I have told them clearly I am not going to pay any amount on account of mistaje happened at their end on this card at all...and they should reverse these charges and close the account.

Please let me know how do I file a complaint for this Harassment...Question is not about Rs. 1000 issue is why haressing again and again and not closing it in one go...

I have the recording where in the HDFC person is clearly saying that the final amount to be paid is Rs. 8182 and after that the outstanding will be Zero Zero

Regards,
Ashish Gaggar

I need to know why you have declined my credit card application. 19i[protected]s1. One of your agent "vaishnavi", said that it's a pre-approved offer, 100% eligible, no process / documentation is required. She sent me link through sms. I followed the procedure and applied. Then verification guy came to my apartment on saturday. I was out of town. I asked him to come on monday. My apartment will not allow stranger to enter and also will not provide personal details to stranger. Now the status shows declined.

The Complain number given to my by grievance redressal team is: [protected]. But their Redressal team is Name-Sake only. Not helpful at all. They will eventually direct you to a collections person only.

I have been facing an issue with my HDFC bank salary account.

They have a put a lien of Rs. 83000/- on my salary account and are showing that this amount is recoverable from me because of my Credit Card.
This means that the minute any money is credited to my account, it will first go towards recovery of dues.
I have been writing to customer services and Redressal department of HDFC bank but no solution has come out so far. I have personally gone to their offices with my plea but they have only one side demand and are not willing to pay any heed to my request. Plus their collections team makes harassment calls to me on a daily basis and that’s a third class category of people using lowest level of language. They have purposely put such people to collect unjustified dues. They should put such people in sales and customers will also know.

Here is the brief history with my account:

1) I had been facing issues to get a credit card statement on monthly basis because they had not been sending me credit card statements by hard copy even after making several requests saying that they have taken green initiative. They were only sending soft copies on email that to irregularly. This led to a few monthly payments getting delayed by a few days since I was travelling for job. Their customer care and call center number is not reachable (as in a live person) only if you are super lucky and you have all the time in the world to wait on a IVR then you may get a live person to speak. But that too will be an incompetent guy who won't listen.

2) They were charging me Late payment fees for one-of payment getting delayed, for which I had made a waiver request but they did not pay any heed.
3) I received last credit card statement only in October 2018 on mail which I paid for the amount swiped.
4) In December 2018 they blocked my credit card saying that I am a defaulter and a huge amount is recoverable from me as dues (This was actually their late payment fee with accumulated interest) and it got accumulated because they did not want to resolve the issue and keep it an ongoing issue.

5) I still paid all outstanding amount in Dec ’18 and Jan ‘19 and again in Rs. 12000/- March ‘19 despite the card which was already suspended by them in December '18.
6) But they are still claiming that they have to recover my dues because of an old Late payment charge that has accrued interest and showing me that they want 83000/- from me
7) I have asked them multiple times since last one year to waive off that charge because I had not received statements in physical copy and soft copy was irregular.
8) I was still going and making payments regularly online despite being hospitalised in Sep last year
9) I still went and met them at their Kanjurmarg collections office on 15th July (to Mr Nishant Joseph) and explained my issue and showed my salary account statements from which I have made all payments regularly.
10) They are not understanding my issue and increasing the outstanding amount every month to show that there is a big amount recoverable from me

So the situation is like they will not pay any heed to my request to close my credit card account neither remove the lien on my salary account.

I have been telling them that I was not receiving statements on time because of that the late payment charge got levied and I asked them to waive of the charge because I was travelling most of the time and in Sept 2018 I met with an accident and was out of action. On 6th July they suddenly put a lien on my account and withdrew 6000/- amount which was in my account which was lying in the account. They didn’t even inform me about it.

There are important points to see here:

1. I haven’t received statements in physical copies consistently but they claim they are sending. But I have any which ways paid the amount looking at the total amount against swipe I did with my credit card related, basis sms recd on mobile . So, irrespective of whether I receive statements or no an amount has reached them every month and they also know it but they ignore what I am saying.
2. Even if I have made payments as per swipes which also reflects in my salary savings account – they say that I have not paid minimum amount due. They are not accepting that I have made payments to cover the actual swipes and only not paid the extra charges they levied as interest and late payment fee which I had asked to waive off because that's not my mistake. So they are pin pointing that late fee which I haven’t paid. They kept on hiking the actual amount recoverable from me by adding interest charges and additional late fee every month despite my requests to waive it off.
3. Then they blocked the card in December all of a sudden and I was making payments even after that till March. So how can they call me a defaulter and make such a huge amount recoverable from me.

So it is a systematic Harassment done by HDFC BANK Credit Cards and Salary Saving account team jointly.
1) First look for salaried individuals having account in HDFC
2) Then Shove a cfredit card or a loan
3) Then do some irregularity in statements or don't send a statement or change any policy mid way
4) Then if the customer gets delayed in making payment hold customer responsible
5) Then chase the customer with help of goons and give threat calls to recover

No body should open a Salary account ever with HDFC bank and never buy their Banking or Loan products.