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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
Complaints 32890
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18416
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HDFC Bank reviews & complaints page 653

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A
akhil90
from Lucknow, Uttar Pradesh
Sep 12, 2019
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Address: civil lines, Faizabad, Uttar Pradesh, 224001

I have paid my creditcard bill of rs 21265 one day before from the due date but they will charge me a payment retun fee of rs 450 if i paid money to them then why i will pay payment return fee. I call customer care number but it always busy. I also use axis bank credit card and they never do this.

My number is [protected]
Account number.
[protected]
HDFC Bank customer support has been notified about the posted complaint.
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    K
    Kishore Br
    from Mumbai, Maharashtra
    Sep 12, 2019
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    Address: 613 4th main 11th cross d group employee layout andrahalli main road Bangalore, 560091

    I have a salary account with hdfc from past 5 years and have a credit card from the same and have been paying minimum due regularly and for last two months minimum due was not paid and without notice my account was put on hold at least even without any intimation.
    Due to this i was put intobserious troublesome situation my mom is suffering from cancer and i am not able to get her treated as even my salary which got credited for this month sep 1 2019 not even a single penny i am able to used.
    Upon calling hdfc executive and reaching out to their office n number of times from aug 29 asking to deduct minimum dues which are due and release the account as i am in need of money for my mom's treatment... There response is no where till date 12 sep they are completely cheating me and my point is why don't they provide a notice and i have a audio conversation on 3rd of september when i spoke tonpavithra from richmond road she assured that there was notice sent and she would send it to me in 3 days but in fact there was no notice sent or at least an email intimation or notice..

    Bank iis ruining our life's, hdfc is worst bank ever pls take strict action against them

    And maria from richmond road manager she is so irresponsible towards customer upon hearing to mybproblesm she declined the call without any response this shows the level or their professionalism
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Sep 12, 2019
    HDFC Bank Customer Care's response
    Dear Customer,

    We request you to contact our Debt Management officers at[protected] / 67268002 with regard to your credit card outstanding or for any further clarifications.

    -Nadia
    HDFC Bank Customer Assistance
    Sep 16, 2019
    Updated by Kishore Br
    Nadia no response from ur so called credit card officers they are there for no purpose kindly resolve my issue
    Oct 11, 2019
    Updated by Kishore Br
    I still hv got no response for the inappropriate acctions taken by hdfc
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      P
      Pritam Gowda
      from Bengaluru, Karnataka
      Sep 12, 2019
      Resolved
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      Resolved

      Address: 15th Main jp Nagar, Pioneer Residency, 560078

      I made an online transaction with my debit card to airbnb on 9th of september of rs 38, 908. After a couple of days i see that the same amount has been deducted again with the narration saying "mctf 08-09 paypal *hmad". I contacted the original beneficiary and they are unaware of any such transaction triggered from their side. I want to understand why this and want the refund asap. I see this forum has a couple more complaints with the same description and issue as mine. The complaint has been resolved as well. I want an answer immediately.
      Oct 19, 2019
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Sep 16, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days.

      -Nadia
      HDFC Bank Customer Assistance
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        B
        Babu Phangcho
        from Guwahati, Assam
        Sep 11, 2019
        Resolved
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        Resolved

        Address: SRCB Road Fancy Bazaar, 781001

        Your reference no 19i[protected]ed *

        Dear sir/madam,

        Subject : your credit card application reference no. 19i[protected]ed

        Thank you for your interest in hdfc bank international credit card.

        We wish to inform you that your application has been considered in line with the bank's internal credit policy (Which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility) and operating/credit processes (Which include a combination of verifications, credit bureau reports and document verifications). We regret to inform you that we are unable to approve your application as it does not meet the above mentioned internal criteria of the bank.

        Please be assured that our inability to approve the credit card application does not reflect in anyway on your credit standing or your financial stability.

        We would be pleased to provide any other assistance/service that you may require.

        Thank you once again.

        Assuring you of our best attention at all times

        This is an automatically generated email, please do not reply

        Please note that all credit card benefits/facilities including third party products as opted by you in the application will not be processed due to non-approval of your credit card application. Any financial/non - financial liability arising due to the same would not be borne by the bank.

        Hdfc bank cards division, p. O. Box 8654, thiruvanmiyur p. O., chennai 600 041.
        24-hour customer call centres - (Ahmedabad, bengaluru, chennai, delhi & ncr, hyderabad, kolkata, mumbai, pune):[protected]Chandigarh, kochi, indore, jaipur, lucknow): 6160 616, andhra pradesh[protected], assam[protected], gujarat[protected], haryana[protected], karnataka[protected], kerala[protected], madhya pradesh/ chhattisgarh[protected], maharashtra (Except mumbai) and goa[protected], orissa[protected], punjab[protected], rajasthan[protected], tamil nadu and pondicherry[protected], uttar pradesh and uttarakhand[protected], west bengal/ sikkim/ andaman & nicobar[protected], bihar/ jharkhand/ patna:[protected], jammu & kashmir/ himachal pradesh (Toll-free from bsnl landline[protected], meghalaya/tripura/ nagaland/ mizoram/ arunachal pradesh/ manipur (Toll-free from bsnl landline[protected]*edec*
        Oct 17, 2019
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Sep 13, 2019
        HDFC Bank Customer Care's response
        Dear Customer,

        We wish to inform you that your application has been considered in line with the bank's internal credit policy (which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility) and operating/credit processes (which include a combination of verifications, credit bureau reports, and document verifications). We regret to inform you that we are unable to approve your application as it does not meet the above mentioned internal criteria of the bank.

        -Nadia
        HDFC Bank Customer Assistance
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          Rahul90565
          from Mumbai, Maharashtra
          Sep 11, 2019
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          Address: 143303

          Amazon send me 1298 rs of my refund in my account but I haven't received any payment of 1298 rs in my account please check the status and this the Refund Ref no.[protected] ... And my customer is[protected] please check any my account if any amount is hold in my please remove that
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            P
            prasenjit.mitra
            from Mumbai, Maharashtra
            Sep 11, 2019
            Resolved
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            Resolved

            Address: 400076

            There was a refund initiated from amazon of rs. 409/- on dated 01/09/2019 with reference no[protected] in my account no [protected]. I have not recived this refund amount till now in my account.
            I had procured one leather pouch holder from amazon on 20th aug'19 with payment thru upi from account no [protected] for rs. 459/-. As the product was not suitable and i returned the product, amazon initiated the refund of rs. 409/- on dated 01/09/2019 with reference no[protected].
            But this amount is still not reflecting in my bank. Pls resolve.
            Oct 13, 2019
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Sep 12, 2019
            HDFC Bank Customer Care's response
            Dear Customer,

            We have checked and note that the refund has been posted to your account on September 11, 2019. Please login to your account to verify the same.

            -Nadia
            HDFC Bank Customer Assistance
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              A
              abhishek.arora91
              from Noida, Uttar Pradesh
              Sep 11, 2019
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              Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

              To HDFC Bank Credit card manager,

              I requested for HDFC credit card. A representative visited my place filling in the form and took all my required documents. A couple of days later I got SMS with my ref number. then got 2 3 verification calls one my Mobile and office numbers. Then some representative wants to visit my place in weekdays and also in working hours. I told him to come early or come at the weekend.

              Then thereafter i have not received any further update from a bank, not a mail or call. Then i called up customer care to enquire about the status. They simply said my application is declined, when i asked for the reason, the answer was don't know or cannot tell you.
              This is the pathetic and stupid answer, being eligible with authenticating documents they are not giving any reason for my application decline.

              I am very disappointed with HDFC bank service and Customer care support.

              Abhishek Arora
              [protected]
              HDFC Bank customer support has been notified about the posted complaint.
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                D
                Divy Deep Singh
                from Noida, Uttar Pradesh
                Sep 11, 2019
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                Sir I applied for credit card about 20 days and opened my hdfc account on the same day
                After my bank account is opened
                I received a call to provide my adress for delivery of card
                Then a couple of verification call came and I satisfied the caller
                After 3 days from that I received a gmail and got to know that my application is declined
                Why this happened? I don't know
                I am very disappointed
                Please tell me now what i can do to receive my credit card
                HDFC Bank customer support has been notified about the posted complaint.
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                  D
                  Debanjan Dhar
                  from Mumbai, Maharashtra
                  Sep 11, 2019
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                  Address: Azad Nagar, Grace pinnacle, Mumbai City, Maharashtra, 400057

                  Dear HDFC,

                  My name is Debanjan Dhar. I have a credit card, personal and consumer loans with your bank. I have been making payments without fail for a year. However, since this month, I have a back log, and I am unable to pay such a big amount. I can sense that if I don't take a step now, I will be in a bigger trap and that might lead to a disaster. I want to deal directly with the bank and not through collection agents. I am your customer, and I seek a plan for repayment. Kindly help me assess my situation and let you pay back every single penny. But not under such pressure of collection agents. I am really looking forward to a solution for this.

                  My email id is [protected]@gmail.com
                  HDFC Bank customer support has been notified about the posted complaint.
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                    R
                    from Noida, Uttar Pradesh
                    Sep 11, 2019
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                    Address: New Delhi, Delhi

                    Hi
                    My credit card is blocked I have cleared my all payments but still not able to use it

                    Hdfc customer care number is not contactable
                    Not single email id is available for complaint.
                    Whenever I'm making any transaction it fails...branch staff also not helping me in this matter.. I don't know how to complaint n where to complaint about that..

                    They have blocked my card but still sending me bills by applying late fees n other charges
                    Pls unblock my credit card then only I'll pay outstanding otherwise i won't pay a single amount
                    HDFC Bank customer support has been notified about the posted complaint.
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                      P
                      philipc
                      from Chennai, Tamil Nadu
                      Sep 11, 2019
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                      I applied for hdfc credit card in july 2019. Despite having provided the required address proofs, hdfc reported my address wrong to cibil.
                      I have raised cibil dispute twice already.
                      Hdfc has failed to correct their misreporting to cibil.
                      The door number is mentioned wrong on my credit report by hdfc.

                      Due to this unprofessional behaviour, my credit report/history is messed up.
                      Kindly do the needful to address my concerns.
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 13, 2019
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We have reviewed your comments expressed and regret to assist you further in the absence of the credit card details. We request you to share the following details by visiting the given link https://bit.ly/2Lzhyn3. 1. Name as mentioned in the card account, 2. Contact number as updated in the card account 3. Registered e-mail address. 4. First and last four digits of your card number. 5. Complete copy of CIBIL report. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                      -Nadia
                      HDFC Bank Customer Assistance
                      Oct 07, 2019
                      Updated by philipc
                      Hi Nadia,
                      I was rejected for the card and don't 1-4.
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                        N
                        niti1689
                        from Basi, Punjab
                        Sep 11, 2019
                        Resolved
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                        Resolved

                        Address: House no 281/7 Near Mohan wala kuan Naraingarh Distt Ambala Haryana, Ambala, Haryana, 134203

                        My fastag card is damaged due to front mirror replaced of my car so
                        Please reissue my fastag of car as front mirror replaced
                        Details are below

                        Nitish sharma

                        Mobile no - [protected]

                        Email id - [protected]@gmail.com

                        Wallet id[protected]

                        User id[protected]

                        Address - house no 281/7 near mohan wala kuan
                        Naraingarh distt ambala haryana

                        Pincode-134203

                        Car - hyandai i-20
                        Oct 26, 2019
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 16, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We request you to do a minimum recharge of Rs 200. Once the recharge is done please confirm so that we can do the needful on priority.

                        -Nadia
                        HDFC Bank Customer Assistance
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                          S
                          SanjibSamanta
                          from Kolkata, West Bengal
                          Sep 11, 2019
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                          Hi, i had a salary account in hdfc 1.5 years back when i was working at hdb financial services. After that i changed company & they provided other bank account. But that time i could not close my account because some amount due in previous company.
                          The bank converted my salary account into savings account & charged monthly in between my date of leaving and date of get my final settlement. After getting final settlement, bank hold fund of rs.2132.00 due to negative balance in my account and finally deduct it except rs.11.00. Then i approach branch for close my account, but they said until the hold amount totally deducted they can not close the account & refuse to close the account. Now it is stand at rs.3615.40 (Negative balance).
                          Without my permission how can the bank convert my salary account into savings account even i not get final clearance by employer?
                          According to rbi guidelines banks can not charge any amount on savings account for average monthly balance (Amb).
                          I want to justice for hole amount. Rs.5747.4 is huge amount to me. What is the solution?
                          What is the action will take against this bank?
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 13, 2019
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We understand that our Branch Official has contacted you to address your queries and concerns. Please feel free to speak to Branch Manager Mr. Biswanath Dey on [protected] / [protected] for any further clarification or assistance.a

                          -Nadia
                          HDFC Bank Customer Assistance
                          Sep 26, 2019
                          Updated by SanjibSamanta
                          Yeh, One representative of HDFC bank had contacted me.She advice, submitting one closer form along with a letter in the same respect. I submitted all the document and after two days i see some portion AMB charges reverse in my account.but after single day bank have deducted the amount again for AMB. Also, They can not close my account till date...and not getting any status from the bank for the same.
                          I feel this is not a proper soluation.
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                            S
                            Somnath Patra /Sales/ABL
                            from Kolkata, West Bengal
                            Sep 11, 2019
                            Resolved
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                            Resolved

                            Address: Kolkata, West Bengal, 700071

                            Its horrible experince to get connected with hdfc toll free service. The issue is today 11th sep 2019 when i logged in to my netbanking i noticed a negative balance showing - 1198 rs in my salary account. I want to know why it happenned. My customer id is[protected]. I need a call back asap on my reg no to get resolution regarding this. Hope hdfc will take care of this.
                            Oct 14, 2019
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 11, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                            -Anay
                            HDFC Bank Customer Assistance
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                              S
                              SiddharthaNA
                              from Bengaluru, Karnataka
                              Sep 10, 2019
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                              Address: Viman Nagar, Pune, Maharashtra, 411014

                              I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 2007 without my concern on date:31/08/2019. I am not interested in this service and don't want this membership any more. I would like you to cancel the membership and refund this debited amount.

                              Oneassist relationship number : 1263151
                              Name :- siddhartha prabhat kumar
                              Credit card number ending :- 2007
                              HDFC Bank customer support has been notified about the posted complaint.
                              Dear Siddhartha,

                              Greetings from OneAssist!!!

                              We are sorry to see you go.

                              We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                              We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

                              Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

                              We appreciate your patience in the interim.

                              Regards

                              Team OneAssist
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                                Rav12345
                                from Hyderabad, Telangana
                                Sep 10, 2019
                                Resolved
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                                Address: Hyderabad, Telangana

                                Dear sir,

                                I applied for new hdfc atm card. Iam getting messages to my mobile opt number to activate card but atm card is not delivered yet. With out atm card how can i activate card. Also opt is valid upto september 15 mentioned in the message. Today is september 10th i request you to deliver my atm card before september 15th i appreciate your quick response
                                Oct 13, 2019
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 11, 2019
                                HDFC Bank Customer Care's response
                                "Dear Customer,

                                I request you to share your complete concern, application no./customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                                -Anay
                                HDFC Bank Customer Assistance"
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                                  ramanareddy7555
                                  from Hyderabad, Telangana
                                  Sep 10, 2019
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                                  Address: 5-13,KothaKothaPalem,Puvvada, 522660

                                  I have cleared my credit card out standing amount on 19th august 2019 and submitted card close application in one of the hdfc bank branch. Made multiple customer care calls to get noc, they says it would be mailed in 48 hours, but they are not providing it from last 1 month. It's really impacting my cibil score. Please help me to resolve it this issue.
                                  HDFC Bank customer support has been notified about the posted complaint.
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                                    S
                                    sbankewar
                                    from Pune, Maharashtra
                                    Sep 10, 2019
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                                    Address: Pune, Maharashtra, 412207

                                    I am putting again as HDFC bank has not provided valid email ID to contact and also did not contacted on my number.

                                    Dear team,

                                    This is really been frustrating experience with hdfc bank.
                                    In last 2 month observed charges of around 1700 in negative showing and +270 deducted from my account. I. E. 2000 in last 3 month.

                                    I went to wagholi brach to close my account and they told me that go to main brach where you opened your around. Is this really true we have to go home brach and close.

                                    I am planning to file a complaint on rbi website against this as it seems bank are earning money from people of india.

                                    Request you to help me on this.

                                    My Account number is Account number is [protected].
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 12, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We understand that our branch official has contacted you and requested you to visit the branch for submission of the account closure application.

                                    -Nadia
                                    HDFC Bank Customer Assistance
                                    Sep 13, 2019
                                    Updated by sbankewar
                                    Hi Nadia,

                                    Yes, Bank people called me and told that deducted amount 270 cant be return but will not take 1700rs.
                                    Today I have submitted Account Closure Application.
                                    Executive has mentioned that it will take 7 days.

                                    I hope, I will not face any issue on this.

                                    Regards,
                                    Sandip Bankewar
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                                      K
                                      Kristina Buragohain
                                      from Mumbai, Maharashtra
                                      Sep 10, 2019
                                      Resolved
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                                      Resolved

                                      My upi transcation failed... Amount was debited from hdfc account but it didnot get credited into the beneficiary account... Its almost 4days... My 10, 200 amount is hanged now... It was a upi transcation... Wen will i ge my refund back? Frst they said its pending.. Then said transaction.. But i have attached the mini statemnt.. On 6th nd 9th 10th there was nothing credited... I have informed the receiver bank but they said the money has Not credited its totally issuing bank fault
                                      +3 photos
                                      Oct 16, 2019
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 13, 2019
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      Our team has responded to your email vide ref id[protected] on September 11, 2019 at 05:58 PM. Please check your email inbox and revert to our email in case of any pending issue.

                                      Nadia
                                      HDFC Bank Customer Assistance
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                                        mandlikr
                                        from Bengaluru, Karnataka
                                        Sep 10, 2019
                                        Resolved
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                                        Resolved

                                        Address: Thane, Maharashtra, 400615

                                        Hi,

                                        I have received a message - "dear customer mandate reference no: hdfc issued to hdfcltd with value rs. 89602.00 and frequency mnth is received today for processing.in case of any issue please get in touch with your branch". I haven't given any mandate. Please resolve this and let me know the reason for such fraud messages. I will also escalate and take a legal action against this.
                                        +1 photos
                                        Oct 31, 2019
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Sep 12, 2019
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        With reference to the captioned query, we wish to submit that the ACH mandate was presented by HDFC LTD with reference number HDFC[protected]. The said mandate has been received and is under verification.

                                        Request you to review the same and Click on https://bit.ly/2Lzhyn3 for our branch official to contact you. Alternatively, please visit any branch of HDFC Bank and submit a request towards cancellation of the said ACH mandate. Further, please contact M/s. HDFC LTD. for any queries related to the mandate.

                                        -Nadia
                                        HDFC Bank Customer Assistance
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