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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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HDFC Bank reviews & complaints page 654

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S
Sree1881
from Idukki, Kerala
Sep 12, 2019
Resolved
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Resolved

Address: mumbai, Kannur, Kerala

I am a HDFC credit card holder. on 06.09.2019 auto debited Rs.1899/ from my credit card ending with 5469 without my consent. I so many times speak with one assist executives cancel my membership I am not interested your services.
but every year they debit money from my card. I don't want this service any more. please refund my debited money. my id 1272720
Aug 5, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Dear Sreekumar,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist
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    H
    happy9876
    from Pune, Maharashtra
    Sep 13, 2019
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    Address: uttar pradesh, Gautam Buddh Nagar, Uttar Pradesh

    I have purchased a iphone 6s on 5 th may and there is a offer that we recieve a 10 % cash back after 120 days but its already 120 days over but am not recived any cash back . Kindly resolved my issue asap other wise i see you in the consumer court your guys are lyer . you guys are did not complete your promise

    THIS is my account details
    Account Holder Name: RAJ KUMAR,
    Branch: NOIDA SECTOR 63,
    Ac No.: [protected]
    IFSC: HDFC0000975

    Mobile number : [protected]
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Sep 13, 2019
    HDFC Bank Customer Care's response
    Dear Customer,

    Kindly write to us through below URL mentioning the date, amount of transaction along with the offer details, to enable us to check. https://bit.ly/2Lzhyn3.

    -Zubin
    HDFC Bank Customer Assistance
    Sep 25, 2019
    Updated by happy9876
    Amount of transaction : 29900
    Date of transaction : 5th may

    I also attached charge slip for your reference please provide us resolution asap its almost 140 days but i did not receive any cashback

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      redbusguy
      Sep 12, 2019
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      Address: 517124

      I opened a checking account with no minimum balance. But, when i moved to us for higher studies, hdfc converted it to savings account with minum balance of rs.10000 and i had around 9000 in my account at that time. They kept deducting money from my account and now it i snegative balance.

      I requested the bank to close my account in person. But, they still did not close my account
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Sep 13, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      We have checked and confirm that your account status is updated as resigned in our system and you no longer hold a zero balance salary account. Thus the balance required to be maintained is Rs. 10000/-. The special facilities offered on the Salary Account is pursuant to the arrangement between the employer/company and the Bank. These benefits are extended by virtue of your employment in the organization, on whose request the account is opened with the bank. In the event of no salary credits in the Salary Account for any continuous three months, the Bank reserves the right to change the status of Salary Account to Savings Regular Account and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account shall apply to this account from the date of change of status. The Terms & Conditions and features applicable to Savings Regular Account are published on the web site of the Bank. Please visit for Terms and conditions: https://bit.ly/2JgzzR7. To close your account held with HDFC Bank, please submit the account closure form (available on www.hdfcbank.com> Forms Center> Personal Banking) along-with Extended KYC annexure ( available on www.hdfcbank.com> Forms Center > Personal Banking > Extended KYC Annexure ) at any of our nearest Bank branches.

      -Zubin
      HDFC Bank Customer Assistance
      Sep 13, 2019
      Updated by redbusguy
      Yes, I understand. The sales agent did not disclose all these details when I opened the account.

      But, I have submitted all the forms to close my account in Aug 2018 in Chittoor branch(Mittoor)

      Please close my account and everything associated with the account.
      Hi Team,

      As many people have complained about mandate reference even i have got the msg from visu finance leasing and pvt limted of 18750 please resolve this issue immediately, , or else i have to go legaly on this issue... I am first scared and confused about this issue I have never issued check to any people as such

      did not close my account even when I requested it - Comment #3534551 - Image #0
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        G
        GovtHighSchool Bhiwan
        from Mumbai, Maharashtra
        Sep 12, 2019
        Resolved
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        Resolved

        Address: GHS BHIWAN, 125201

        Sir i m ur customer and a school teacher. Today your cashier and branch manager miss behave me.
        Plz some step against her.. Bank manager talking me with rudely and high volume.. They cashier say give me first some exchange. And they i will cash your check. Then after some time i call my village friend for come in bank with one rupee. And then some time my friend come with one rupee and then your cashier cash my school check.
        Oct 13, 2019
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Sep 12, 2019
        HDFC Bank Customer Care's response
        Dear Customer,

        We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share your concern with us. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

        -Anay
        HDFC Bank Customer Assistance
        I, Nadeem Sadiq Rain from Delhi account numbe [protected] in noida branch 201301 sent a money using phonepe app to [protected]@paytm UPI address but this amount neither got to reciever nor back in my account I am attaching a screen shot for this please look into it
        Thanks

        miss behave - Comment #3534552 - Image #0
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          N
          nitbubu
          from Bengaluru, Karnataka
          Sep 12, 2019
          Resolved
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          Resolved

          Address: 560067

          I have applied for fastag on 27th august, and wallet got activated on 28th. But have not received fastag sticker yet. Made many calls to customer service, most of the time no one will pick, if by any chance they pick no one would have any details on the status. So and so concerned team they want to check not sure if exists or not. Applied online for faster process, now i regret for it, money was also deducted. Since the time it was raised, everyday they assure callback with details, but till now nothing. Pathetic customer care service,
          Oct 14, 2019
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Sep 12, 2019
          HDFC Bank Customer Care's response
          Dear Customer,

          Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

          -Anay
          HDFC Bank Customer Assistance
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            bakri
            from Pune, Maharashtra
            Sep 12, 2019
            Resolved
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            Resolved

            Address: sayahdri park, hinjawadi phase 3, 411057

            Hi,

            I had lost my food plus card, i am a tcs associate, could you block the card and issue the new card. Also my old card has balance money in that account around 8k.

            Could you please transfer the amount in the new card. I am waiting for you response.

            The food card number is : 4213 2802 * 9306

            Please resolve this matter asap.

            My email : gupta. [protected]@tcs.com
            Oct 14, 2019
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Sep 12, 2019
            HDFC Bank Customer Care's response
            Dear Customer,

            You are requested to contact our Phonebanking Number: 61606161 immediately and submit request for hotlisting your Food Card and simultaneously place request for issuance of replacement Food Card.

            -Nadia
            HDFC Bank Customer Assistance
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              D
              Diptish Ranjan
              from Mumbai, Maharashtra
              Sep 12, 2019
              Resolved
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              Resolved

              My name is : diptish ranjan behera
              Customer id : 74434466
              Acc no : [protected]
              Mobile number : [protected]
              Email id : [protected]@gmail.com

              Problem :amount @177 deducted with the narration - inter-brn cash chg incl gst 070919-mir[protected]
              See the attached image for more details.

              Resolve my problem and let me know the reason.
              I hope no need to write any negative comments now or in future.
              +1 photos
              Oct 13, 2019
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Sep 12, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

              -Bejoy
              HDFC Bank Customer Assistance
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                R
                Rajeev Harsha Chiluvuri
                from Mumbai, Maharashtra
                Sep 12, 2019
                Resolved
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                Resolved

                I dont know why my loan was rejected can u pls tell me the details can i apply againmy name is pinapati christian and my ref num is 94024825 and my phone num is [protected] i submitted all my documents correctly yesterday also verfication completed successfully i just contacted customer care to know the status of my loan they said that it was rejected i want to know the reason behind it
                Oct 14, 2019
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Sep 13, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                Our sales manager Mr. Pavan has already contacted you and updated you with the status of your application. For further update, you may contact him on [protected].

                -Nadia
                HDFC Bank Customer Assistance
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                  A
                  Atul Bagga
                  from Hyderabad, Telangana
                  Sep 12, 2019
                  Resolved
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                  Resolved

                  Address: Nankramguda road, Hyderabad, Andhra Pradesh, 500032

                  Regalia credit card/priority pass used in airport lounge at hyderabad on 11 may
                  Charges for same should have been 0 since it is complimentary but the august bill has charges of around 2300 for the same visit.

                  On the request to reverse the transaction, i was asked by the phone banking guy to take it up with priority pass team. Now priority pass team is asking me to take it up with the bank.

                  They are just pushing me and i am tired of tracking this.

                  How can they charge for something which was told to be complementary by both bank and lounge help desk?
                  And how can they charge me 4 months later on some random date?
                  Oct 14, 2019
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 13, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

                  -Nadia
                  HDFC Bank Customer Assistance
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                    S
                    sparsh bhalla
                    from Gurgaon, Haryana
                    Sep 12, 2019
                    Resolved
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                    Resolved

                    Address: B-192 PRASHANT VIHAR, ROHINI, New Delhi, Delhi, 110085

                    I have got a call from hdfc bank for credit card about a month ago, they told me about the offers and benefits then asked about my salary details. After confirming my eligibility for credit card there representative visited my place filling in form and took all my required documents. Couple of days later i got sms with my ref number. Then got 2 3 verification calls one my mobile and office numbers. I have received as letter from bank to which i have to acknowledge with my name/contact number/address details. I did that.

                    Then thereafter i have not received any further update from bank not a mail or call. Then i called up customer care to enquire about the status. They simply said my application is declined, when i asked for the reason, the answer was don't know or cannot tell you.
                    This is pathetic and stupid answer, being eligible with authenticate documents they are not giving any reason for my application decline.

                    I am highly disappointed with hdfc bank service and customer care support.
                    Pathetic pathetic.
                    Oct 14, 2019
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 12, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TW[protected] for us to promptly respond to you via e-mail.

                    -Anay
                    HDFC Bank Customer Assistance
                    Verified Support
                    Sep 12, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                    -Anay
                    HDFC Bank Customer Assistance
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                      A
                      akhil90
                      from Lucknow, Uttar Pradesh
                      Sep 12, 2019
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                      Address: civil lines, Faizabad, Uttar Pradesh, 224001

                      I have paid my creditcard bill of rs 21265 one day before from the due date but they will charge me a payment retun fee of rs 450 if i paid money to them then why i will pay payment return fee. I call customer care number but it always busy. I also use axis bank credit card and they never do this.

                      My number is [protected]
                      Account number.
                      [protected]
                      HDFC Bank customer support has been notified about the posted complaint.
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                        K
                        Kishore Br
                        from Mumbai, Maharashtra
                        Sep 12, 2019
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                        Address: 613 4th main 11th cross d group employee layout andrahalli main road Bangalore, 560091

                        I have a salary account with hdfc from past 5 years and have a credit card from the same and have been paying minimum due regularly and for last two months minimum due was not paid and without notice my account was put on hold at least even without any intimation.
                        Due to this i was put intobserious troublesome situation my mom is suffering from cancer and i am not able to get her treated as even my salary which got credited for this month sep 1 2019 not even a single penny i am able to used.
                        Upon calling hdfc executive and reaching out to their office n number of times from aug 29 asking to deduct minimum dues which are due and release the account as i am in need of money for my mom's treatment... There response is no where till date 12 sep they are completely cheating me and my point is why don't they provide a notice and i have a audio conversation on 3rd of september when i spoke tonpavithra from richmond road she assured that there was notice sent and she would send it to me in 3 days but in fact there was no notice sent or at least an email intimation or notice..

                        Bank iis ruining our life's, hdfc is worst bank ever pls take strict action against them

                        And maria from richmond road manager she is so irresponsible towards customer upon hearing to mybproblesm she declined the call without any response this shows the level or their professionalism
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 12, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We request you to contact our Debt Management officers at[protected] / 67268002 with regard to your credit card outstanding or for any further clarifications.

                        -Nadia
                        HDFC Bank Customer Assistance
                        Sep 16, 2019
                        Updated by Kishore Br
                        Nadia no response from ur so called credit card officers they are there for no purpose kindly resolve my issue
                        Oct 11, 2019
                        Updated by Kishore Br
                        I still hv got no response for the inappropriate acctions taken by hdfc
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                          Pritam Gowda
                          from Bengaluru, Karnataka
                          Sep 12, 2019
                          Resolved
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                          Resolved

                          Address: 15th Main jp Nagar, Pioneer Residency, 560078

                          I made an online transaction with my debit card to airbnb on 9th of september of rs 38, 908. After a couple of days i see that the same amount has been deducted again with the narration saying "mctf 08-09 paypal *hmad". I contacted the original beneficiary and they are unaware of any such transaction triggered from their side. I want to understand why this and want the refund asap. I see this forum has a couple more complaints with the same description and issue as mine. The complaint has been resolved as well. I want an answer immediately.
                          Oct 19, 2019
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 16, 2019
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days.

                          -Nadia
                          HDFC Bank Customer Assistance
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                            Babu Phangcho
                            from Guwahati, Assam
                            Sep 11, 2019
                            Resolved
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                            Resolved

                            Address: SRCB Road Fancy Bazaar, 781001

                            Your reference no 19i[protected]ed *

                            Dear sir/madam,

                            Subject : your credit card application reference no. 19i[protected]ed

                            Thank you for your interest in hdfc bank international credit card.

                            We wish to inform you that your application has been considered in line with the bank's internal credit policy (Which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility) and operating/credit processes (Which include a combination of verifications, credit bureau reports and document verifications). We regret to inform you that we are unable to approve your application as it does not meet the above mentioned internal criteria of the bank.

                            Please be assured that our inability to approve the credit card application does not reflect in anyway on your credit standing or your financial stability.

                            We would be pleased to provide any other assistance/service that you may require.

                            Thank you once again.

                            Assuring you of our best attention at all times

                            This is an automatically generated email, please do not reply

                            Please note that all credit card benefits/facilities including third party products as opted by you in the application will not be processed due to non-approval of your credit card application. Any financial/non - financial liability arising due to the same would not be borne by the bank.

                            Hdfc bank cards division, p. O. Box 8654, thiruvanmiyur p. O., chennai 600 041.
                            24-hour customer call centres - (Ahmedabad, bengaluru, chennai, delhi & ncr, hyderabad, kolkata, mumbai, pune):[protected]Chandigarh, kochi, indore, jaipur, lucknow): 6160 616, andhra pradesh[protected], assam[protected], gujarat[protected], haryana[protected], karnataka[protected], kerala[protected], madhya pradesh/ chhattisgarh[protected], maharashtra (Except mumbai) and goa[protected], orissa[protected], punjab[protected], rajasthan[protected], tamil nadu and pondicherry[protected], uttar pradesh and uttarakhand[protected], west bengal/ sikkim/ andaman & nicobar[protected], bihar/ jharkhand/ patna:[protected], jammu & kashmir/ himachal pradesh (Toll-free from bsnl landline[protected], meghalaya/tripura/ nagaland/ mizoram/ arunachal pradesh/ manipur (Toll-free from bsnl landline[protected]*edec*
                            Oct 17, 2019
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 13, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We wish to inform you that your application has been considered in line with the bank's internal credit policy (which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility) and operating/credit processes (which include a combination of verifications, credit bureau reports, and document verifications). We regret to inform you that we are unable to approve your application as it does not meet the above mentioned internal criteria of the bank.

                            -Nadia
                            HDFC Bank Customer Assistance
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                              R
                              Rahul90565
                              from Mumbai, Maharashtra
                              Sep 11, 2019
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                              Address: 143303

                              Amazon send me 1298 rs of my refund in my account but I haven't received any payment of 1298 rs in my account please check the status and this the Refund Ref no.[protected] ... And my customer is[protected] please check any my account if any amount is hold in my please remove that
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                                prasenjit.mitra
                                from Mumbai, Maharashtra
                                Sep 11, 2019
                                Resolved
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                                Resolved

                                Address: 400076

                                There was a refund initiated from amazon of rs. 409/- on dated 01/09/2019 with reference no[protected] in my account no [protected]. I have not recived this refund amount till now in my account.
                                I had procured one leather pouch holder from amazon on 20th aug'19 with payment thru upi from account no [protected] for rs. 459/-. As the product was not suitable and i returned the product, amazon initiated the refund of rs. 409/- on dated 01/09/2019 with reference no[protected].
                                But this amount is still not reflecting in my bank. Pls resolve.
                                Oct 13, 2019
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 12, 2019
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We have checked and note that the refund has been posted to your account on September 11, 2019. Please login to your account to verify the same.

                                -Nadia
                                HDFC Bank Customer Assistance
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                                  A
                                  abhishek.arora91
                                  from Noida, Uttar Pradesh
                                  Sep 11, 2019
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                                  Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

                                  To HDFC Bank Credit card manager,

                                  I requested for HDFC credit card. A representative visited my place filling in the form and took all my required documents. A couple of days later I got SMS with my ref number. then got 2 3 verification calls one my Mobile and office numbers. Then some representative wants to visit my place in weekdays and also in working hours. I told him to come early or come at the weekend.

                                  Then thereafter i have not received any further update from a bank, not a mail or call. Then i called up customer care to enquire about the status. They simply said my application is declined, when i asked for the reason, the answer was don't know or cannot tell you.
                                  This is the pathetic and stupid answer, being eligible with authenticating documents they are not giving any reason for my application decline.

                                  I am very disappointed with HDFC bank service and Customer care support.

                                  Abhishek Arora
                                  [protected]
                                  HDFC Bank customer support has been notified about the posted complaint.
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                                    D
                                    Divy Deep Singh
                                    from Noida, Uttar Pradesh
                                    Sep 11, 2019
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                                    Sir I applied for credit card about 20 days and opened my hdfc account on the same day
                                    After my bank account is opened
                                    I received a call to provide my adress for delivery of card
                                    Then a couple of verification call came and I satisfied the caller
                                    After 3 days from that I received a gmail and got to know that my application is declined
                                    Why this happened? I don't know
                                    I am very disappointed
                                    Please tell me now what i can do to receive my credit card
                                    HDFC Bank customer support has been notified about the posted complaint.
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                                      D
                                      Debanjan Dhar
                                      from Mumbai, Maharashtra
                                      Sep 11, 2019
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                                      Address: Azad Nagar, Grace pinnacle, Mumbai City, Maharashtra, 400057

                                      Dear HDFC,

                                      My name is Debanjan Dhar. I have a credit card, personal and consumer loans with your bank. I have been making payments without fail for a year. However, since this month, I have a back log, and I am unable to pay such a big amount. I can sense that if I don't take a step now, I will be in a bigger trap and that might lead to a disaster. I want to deal directly with the bank and not through collection agents. I am your customer, and I seek a plan for repayment. Kindly help me assess my situation and let you pay back every single penny. But not under such pressure of collection agents. I am really looking forward to a solution for this.

                                      My email id is [protected]@gmail.com
                                      HDFC Bank customer support has been notified about the posted complaint.
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                                        R
                                        from Noida, Uttar Pradesh
                                        Sep 11, 2019
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                                        Address: New Delhi, Delhi

                                        Hi
                                        My credit card is blocked I have cleared my all payments but still not able to use it

                                        Hdfc customer care number is not contactable
                                        Not single email id is available for complaint.
                                        Whenever I'm making any transaction it fails...branch staff also not helping me in this matter.. I don't know how to complaint n where to complaint about that..

                                        They have blocked my card but still sending me bills by applying late fees n other charges
                                        Pls unblock my credit card then only I'll pay outstanding otherwise i won't pay a single amount
                                        HDFC Bank customer support has been notified about the posted complaint.
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