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HDFC Bank Complaints & Reviews

2.9
Updated: Feb 20, 2026
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હિમાંશુ પંડ્યા
Aug 14, 2019
Resolved
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Resolved

Address: Gandhinagar, Gujarat, 382006

I am writing this with regards to my credit card bill payment. My credit limit 60000 to 1, 50, 000 but they have not closed my older card and now they have claimed both card payment this is fraud with me.

This is to inform you that i cannot pay this amount as my family has fallen under hard time in recent months because my income is limited and i am only person going to job in my family, but we do want to settle this amount.

I pay my full and final one time amount with very small emi.

If agree to settle with this amount, i shall be clearing their dues.
Sep 18, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Aug 14, 2019
HDFC Bank Customer Care's response
Dear Customer,

We request you to share your complete concern, along with the last four digits of your Credit Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance
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    J
    Jyothirmai M
    from Bengaluru, Karnataka
    Aug 14, 2019
    Resolved
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    Resolved

    Address: Bangalore, Karnataka, 560049

    I have received a message saying "dear customer mandate reference no: hdfc[protected] issued to icicibankltdraog with value rs. 1089840.00 and frequency adho is received today for processing.in case of any issue please get in touch with your branch.". I have not requested for the mandate of amount 1089840.00.

    Kindly resolve this issue asap
    Sep 19, 2019
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Aug 14, 2019
    HDFC Bank Customer Care's response
    Dear Customer,

    The said message is sent to you against the ACH mandate signed by you for payment towards ICICI Bank Limited for payment of loan EMI. Please contact ICICI Bank for further assistance in this regard.

    -Nadia
    HDFC Bank Customer Assistance
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      P
      Priyanka Choubey
      from Rajkot, Gujarat
      Aug 14, 2019
      Resolved
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      Resolved

      Address: HDFC Bank Sanand Branch, Ahmedabad, Gujarat, 382110

      On 6th august, 2019 i tried to withdraw an amount of rs. 5000 from atm of karur vsyay bank which failed due to some network error as appeared on the atm screen.

      Thereafter, soon i tried to withdraw it pnb sanand branch which was successful. However, the amount of deduction shows twice even the amount received was only rs. 5000.

      8-9 days passed but not reversal made
      Oct 1, 2019
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 14, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      Your request for customer dispute has been logged. The complaint id no. is 1985924. As an HDFC Bank customer, when you transact at a non-HDFC Bank ATM the transaction is routed through ATM networks authorized and governed by the RBI. As per the extant RBI guidelines, disputes pertaining to non/short dispensation of cash need to be resolved by way of Charge Back, wherein the card issuing bank raises a chargeback on the acquiring bank whose ATM was used to conduct the transaction. The acquiring bank has to revert with a valid proof in the form an ATM Log indicating that the funds were successfully dispensed failing which the customer’s account will be credited within 7 working days from the date of complaint. Furthermore, as per the network operating guidelines, the ATM log is sufficient and conclusive proof of successful cash dispensation.

      -Nadia
      HDFC Bank Customer Assistance
      Matter resolved...thanks for the support
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        N
        Nivi06
        from Mumbai, Maharashtra
        Aug 14, 2019
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        waive of non maintenance charge

        Hi
        I had a salary account with hdfc bank which got convorted into savings account. When i left my job in april 2018 hdfc charged me the penalty of non maintenance and now my balance is showing in negative. As of now the charges are rs - 7125.

        I was unable to reach my home branch in gurugram as i belong to jharkhand and was unable to find any other option regarding the same through netbanking and phone banking to close...
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        DIVAKAR GUPTA
        from Gurgaon, Haryana
        Aug 13, 2019
        Resolved
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        Resolved

        I have received the call from hdfc bank employee for credit card and they confirm me thrice that my credit card will get initiate but first they ask my id then they called and said without company id proof it want be intiated then again today they call and said that my credit card will get generated without company id and they asked for my bank statement and after that they again said it won't be initiated due to same.

        Only they want to misuses my id proof so they did this scam.

        [protected] from this no i got calls
        Sep 17, 2019
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 14, 2019
        HDFC Bank Customer Care's response
        Dear Customer,

        I request you to share your complete concern, the number you received the calls from and your contact number on which you received the calls to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

        -Bejoy
        HDFC Bank Customer Assistance
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          G
          GOVINDARAJ BASKARAN
          from Chennai, Tamil Nadu
          Aug 14, 2019
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          Address: Chennai, Tamil Nadu, 600116

          I am a HDFC bank credit card holder bank with out my concern they have activate oneassist last year and this year also they has billed rs1399 on 9th aug 2019 from credit card without my concern, so i need to cancel the membership or oneassist and refund the amount
          Relationship number :1576837
          Mobile no [protected]
          Credit card last four digits 8872 or 3178 due to applied new card
          HDFC Bank customer support has been notified about the posted complaint.
          A two month old credit card..is still not working.. because pin is not generating..and I tried in net banking..by ATM.. Going to bank..by still..my problem is not solve..and no customer care is picking my phone.. Very bad behaviour of customer cares
          Dear Govindraj,

          Greetings from OneAssist!!!

          We are sorry to see you go.

          We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

          We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

          Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

          We appreciate your patience in the interim.

          Regards

          Team OneAssist
          Dear sir,

          Today, I am transferred 5000/- amount in worng PNB account. Plz refund full amount as per as soon.
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            J
            jenin pm
            from Mumbai, Maharashtra
            Aug 13, 2019
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            My name is Jenin PM. I was an employee of HDFC Bank Kulathumuzhy microfinance loan section. My employee code was 92874. I need to withdraw my PF. But I don't get my PF account number. Because my PF account is under control of trust. How can I get my PF account number or PF amount? Can I apply online for PF withdrawal?
            HDFC Bank customer support has been notified about the posted complaint.
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              S
              Showri Reddy Vjpr
              from Hyderabad, Telangana
              Aug 13, 2019
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              Resolved

              Address: Plat no :4 ,Flot No: 404,sai radha residency,vijaya nagar colony,Ananthapur, Anantapur, Andhra Pradesh, 515001

              Dear hdfc bank,
              This is 2nd time happend, your people only can call, and offer me like you are eligible for credit card, & complete all the formalities to provide regalia credit card, finally, they send link to me track your application status, it shown status a progress, later that it showing decline status, what is this? Are you peoples playing with customers? Please dont entertine like this way, really its disappointed twice.

              My credit score is excellent above 800
              Sep 14, 2019
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Aug 13, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              We can help with that. Please write to [protected]@hdfcbank.com with your application number, mode of application, date of application, complete address of branch if you applied at one, complete name and your contact details. Visit here https://goo.gl/1VtDj3 for help with branch address. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

              -Anay
              HDFC Bank Customer Assistance
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                S
                Siddhant Khaire
                from Delhi, Delhi
                Aug 13, 2019
                Resolved
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                Resolved

                Address: Mumbai City, Maharashtra, 400051

                I opened my bank account at hdfc through my organization. After providing all the supporting documents (Including verification producing original) my credit arrived with wrong spelling of my name.
                All the 4 verification calls was also answered and customer care now guides me a nonsense way to resolving it by writing a letter.
                The mistake is from bank side, i expect bank to approach for the same or provide any alternate process at my convenience or else i'll just break the card and throw it away.
                Sep 13, 2019
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 13, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                I request you to share your complete concern, card no. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                -Anay
                HDFC Bank Customer Assistance
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                  Bhumitra
                  from Noida, Uttar Pradesh
                  Aug 13, 2019
                  Resolved
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                  Resolved

                  Address: New Delhi, Delhi, 110091

                  I had made a payment on myntra which was then cancelled and returned by myntra successfully. Evident bellow in the message i received from hdfc
                  Ur transaction on hdfc bank debit/atm card ending xxxx for rs. 2194.08 has been credited/reversed by myntra90914 on[protected]:14:48:20

                  The money has yet not been returned. This is the second time i am facing such an issue.
                  Aug 14, 2019
                  Complaint marked as Resolved 
                  The issue has been resolved. Thankyou
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 13, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We have checked our records and confirm that the said amount has been reversed in your account XXXX240 on August 13, 2019. We request you to kindly check and confirm the reversal of the said transaction.

                  -Zubin
                  HDFC Bank Customer Assistance
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                    L
                    lksolanki
                    from Mumbai, Maharashtra
                    Aug 13, 2019
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                    Address: Vitawa, Thane, Maharashtra, 400605

                    I want to fill all my complete creditcard bill but today when i checked statement then i came to know that my creditcard is been charged with lots of penalties summing approx. 20k in last 6 months. I only want to weive that additional charges off to make me convinient for payment
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                      G
                      GouravBansal
                      Aug 13, 2019
                      Resolved
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                      Resolved

                      Registered mail: ora. [protected]@gmail.com
                      Today i am regrating to have account with hdfc bank. Your service is more than pathetic to any government bank. I am sorry but i write what i felt. I am trying to change my credit card address from last more than month but no resolution is given by till now.

                      I have raised a request for my credit card address change in july first or second week of july (I do not remember the exact date) which you can see in your system. I changed my address in hdfc net banking. I have done this on request of your customer care executive as according to him if i am using hdfc net banking and my credit is linked with bank then in that case if i update my address in that it will change for credit card automatically. It's more than 15 working days but still it is showing me previous address only. Again called to support officer now they told me i need to send mail to credit card support team as well which i did but it's been more than 2 working days still did not got any reply.
                      Is this is your service and support. Please provide me solution else i will be force to change my salary account and credit card to other bank in future.
                      Sep 16, 2019
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 13, 2019
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 7 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

                      -Nadia
                      HDFC Bank Customer Assistance
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                        Viswajeet Singh
                        from Mumbai, Maharashtra
                        Aug 13, 2019
                        Resolved
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                        Resolved

                        Address: New Dillon Dehri on sone, 821307

                        I have applied for bussines loan and all documents submitted before 5 month of aurangzeb khan from gaya branch. Then he told me that you should talk to dehri branch manager, when i meeted of dehri branch manager he told me that come after 2day 4, 7 like this. And he totally haras me till date. Today i called him for information about loan the he told me that yr loan not proceed so go to another bank. And he also suggested me earlier that take some money for interest amount like 2laks and he promised me that yr loan will be pass shortly. So kindly help me what can i do
                        Sep 15, 2019
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 13, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We can help with that. Please write to [protected]@hdfcbank.com with your application number, mode of application, date of application, complete address of branch if you applied at one, complete name and your contact details. Visit here https://goo.gl/1VtDj3 for help with branch address. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                        -Anay
                        HDFC Bank Customer Assistance
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                          M
                          Monisha.wpc
                          from Noida, Uttar Pradesh
                          Aug 13, 2019
                          Resolved
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                          Resolved

                          Address: Delhi NCR, 301310

                          Dear sir/ ma'am

                          We are running our own business and have been in losses for the last few years. We had hoped that the business would take strong hold, but the recession has hit us very badly. We are dependent on clients paying us to be able to sustain ourselves.
                          However, we have been stranded with no funds for the last 2 months with the result our emis and payments towards credit card hasnt been happening. Now we are getting calls every 2 minutes, threatening and harassing us for payment. Using words like fraud and cheating.
                          We have every intention of clearing all dues but it will take some time, we have been explaining the same to the collection team, but they are now threatening to come to office, calling my children, my old mother, my driver who doesnt even work for me anymore. Relatives and everyone they can find.
                          It has become impossible to live like this. We need time to make payments and need help. They keep asking if you didnt have the capacity why did you use the money? Its become unbearable

                          Regards

                          Monisha mitra
                          Delhi ncr
                          Sep 20, 2019
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 14, 2019
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          This is with reference to your concerns raised regarding your credit card account. In this regard, you may look forward to receiving a response on your recorded email ID in 3 business days and request you to bear with us in the interim. In the event you seek any further clarification regarding your card account, please feel free to write to us at [protected]@hdfcbank.com. Kindly note the query reference number for this correspondence is [protected].

                          -Nadia
                          HDFC Bank Customer Assistance
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                            V
                            VenuCC
                            from Pune, Maharashtra
                            Aug 13, 2019
                            Resolved
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                            Resolved

                            Address: Shop No 19 to 23, S No 16/3B, Gr Flr, Dhanori-Lohegaon Rd, Dhanori, Pune, Maharashtra 411015., 411015

                            Dear sir,

                            I really have a very worst experience with hdfc bank while closure of my saving bank account in the name of ramatenki venu, as my home branch in nigidi, pune, and i filed combined account closing form at dhanori, pune branch and hand over to executive athif, he told me to leave rs 110. My account is not closed and i asked athif, dhanori branch, pune couple of times he said he will take care of it but, still after 1 week i am getting msgs of negative balance on my account and mobile, nothing facility was closed on the account. Plz if this site help me out in this so plz help me in this matter, i really want that rbi should take some step against such situation that come in front of the customer
                            Sep 19, 2019
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 13, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We request you to share your complete concern, account/customer Id, registered contact details and the complete address of the branch you visited on [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Visit here https://bit.ly/2Hqff0y for help with branch address. Will assist you better.

                            -Anay
                            HDFC Bank Customer Assistance
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                              Senju
                              from Mumbai, Maharashtra
                              Aug 13, 2019
                              Resolved
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                              Resolved

                              Address: 560045

                              I applied for insta jumbo loan against my credit card, loan is not dispatched to me yet but already they charging interest.
                              Last time as well same issue happened, after two emi completed they cancelled the loan
                              Always they do this kind of mess only. I started assuming that this one of bank ideas to hold the customer money withoyt any interest for two to three months, in this way they earn lakhs and crores by doing this to many customers...

                              It looks like bank itself doing the fraud transaction...
                              Sep 17, 2019
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 13, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              I request you to share your complete concern, credit card no. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected]in the subject line. Will assist you better.

                              -Anay
                              HDFC Bank Customer Assistance
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                                droutray
                                from Kishanganj, West Bengal
                                Aug 13, 2019
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                                Address: Khordha, Odisha, 751012

                                After coming back from us, i asked hdfc bank to issue a credit card to me. I was going through my transaction and found a suspicious transaction of rs 2494.66/- on july 23rd 2019. I logged a complain with hdfc bank. After 15 days, they are saying the transaction is authorized. I never got an otp or any email or any message of the transaction. I never thought that such a big bank is not capable to figure out whether the transaction is fraud or not. When i am asking to give me the paytm number and merchant details, they are unable to provide me. I am not happy with the service. While searching in google, i found this type of fraud has happen many times and hdfc has not done anything.
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 13, 2019
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                I request you to share your complete concern, card no. and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

                                -Anay
                                HDFC Bank Customer Assistance
                                Aug 13, 2019
                                Updated by droutray
                                Dear Anay,
                                Please check reference number [protected] and you can find all the details. You can also chk the details using my email which you can view.
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                                  A
                                  Ajayaaaaaa
                                  from Noida, Uttar Pradesh
                                  Aug 13, 2019
                                  Resolved
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                                  Resolved

                                  Address: Mainpuri, Uttar Pradesh, 205262

                                  I applied here for a job. I got a call from hdfc bank for job for the post of back office. After that they asked me for payment for id activation and other things. I paid them a total of 79, 700. They told me after every payment that if i don't get selected or not interested in job then i will get my money refund. But now neither i got job nor i got my money refunded. They don't pick my call and if they pick my call then after listening my name the cut the call they r not listening me. Please help me i come from a poor family i have taken money from other people to pay foe this job please help me to get my money refunded.
                                  Sep 13, 2019
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 13, 2019
                                  HDFC Bank Customer Care's response
                                  Hi,

                                  kindly note that HDFC Bank does not charge applicants any recruitment fee for gaining employment or ask you to deposit any money for giving job offers. HDFC Bank also does not authorize any third party (such as vendors, placement services, recruitment agencies etc.) to make any employment offers to the applicants / candidates and does not collect any fee / registration / recruitment charges etc for referring and placing applicants / candidates with them.

                                  Please note that any offers / benefits / content / instructions presented in such misleading communication / Employment Portals impersonating HDFC Bank, do not represent those of the Bank and are contrary to our company policy. If any such entity fraudulently representing HDFC Bank approaches you, please refrain from responding to them and do not pay any fee / charges / payment to them. HDFC Bank will not accept any liability for the actions of candidates on spoofed mails / communication. You are requested to immediately report this to the the Police so that the matter can be investigated and action taken as per the provisions of law.

                                  -Anay
                                  HDFC Bank Customer Assistance
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                                    Jagadeesh Bevara
                                    from Hyderabad, Telangana
                                    Aug 13, 2019
                                    Resolved
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                                    Resolved

                                    My name is jagadeesh bevara, i have been charged rs.1899 on my hdfc credit card on 09/08/2019 without my permission. I want to cancel the unauthorized plan against my card, and also credit my money in my credit card which you have deducted in my credit card account without my permission.
                                    So request you to please cancel this activation against my credit card, and refund my money also.

                                    Credit card : hdfc - ending with 9557
                                    Costomer id :[protected]
                                    Contact no: [protected]
                                    Amount charged : rs.1899
                                    Sep 19, 2019
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 13, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We understand that you wish to cancel One Assist program enrolled on your card account. We would like to inform you that due to security reasons we are unable to process your request through the post. Hence, we request you to contact our Phone Banking officers at any of our 24-hour Phone Banking numbers mentioned in the below URL. http://bit.ly/2OX8Ph0 or We also request you to contact the below-mentioned numbers to cancel One Assist Program. India Toll-Free No. –[protected] Alternate No. –[protected] or write to [protected]@one assist.in. We note that you wish to close your credit card. In the rare event, if you are still contemplating card discontinuance, we request you to forward us a duly signed letter to the following address to enable us to do the needful. HDFC Bank Cards Division PO BOX # 8654 Thiruvanmiyur P.O. Chennai 600 041.

                                    -Nadia
                                    HDFC Bank Customer Support
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                                      R
                                      ruchi gadha
                                      from Mumbai, Maharashtra
                                      Aug 12, 2019
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                                      Address: 607 GULSHAN VILLA BLDG-1, JUHU CROSS LANE, ANDHERI WEST, Mumbai City, Maharashtra, 400058

                                      Hi

                                      By way of introduction, I am Ruchi Gadhia and I have a regalia credit card in my name and my husband's name. We have been associated with this bank since much more than a decade.

                                      I have a priority pass which was issued along with the hdfc bank regalia credit card which we have used earlier

                                      This time on our international visit in March we accessed the priority lounge, while at the reception we were asked for the priority pass instead of the regalia credit card and hence we gave the priority pass, although we both had a regalia credit card due to which we have been charged a sum of approx 3800 unnecessarily.

                                      In this regard we have been following with the bank officials since 1 month and there is no proper response .

                                      We have been charged for no mistake of ours plus there is no response from the bank officials either. Such is the level of indecency that nor have they replied to the mail which they send expecting certain details nor was the person on customer helpline ready to even register complain

                                      My complain no. Registeed through the bank officials Is 'HBL=[protected]' dated 27 the July, while the complain was made wen the credit card bill was generated around 3rd of July. I even made the payment being a genuine customer on being promised by the bank officials that they would look into the matter and now I don't have a decent reply

                                      I would be awaiting a positive response and expect a full refund on the same

                                      Ruchi Gadhia
                                      [protected]
                                      HDFC Bank customer support has been notified about the posted complaint.
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