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HDFC Bank Complaints & Reviews

2.9
Updated: May 15, 2026
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P
prabhakar.y Yeswanthraj
from Bengaluru, Karnataka
Aug 14, 2019
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Hi,

Reference No: HFR165863.

Booked Fastag on July 11 and said to change of adress. Still not received my fasting, I have emailed to Fastag.[protected]@insolutionsglobal.com and did follow-up but no response.

Called customer care, they will wait for 7 days so waited still not received again I call them again wait for 3 days. What's going on ?? As if we don't have better works, we should be keeping calling you all the time to hear the same "call next week".

Please delivery fastag to the address mentioned in email.

Please reply me asap !!
HDFC Bank customer support has been notified about the posted complaint.
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    J
    jaspalsingh786
    from Mumbai, Maharashtra
    Aug 14, 2019
    Resolved
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    Resolved

    Address: Hoshiarpur, Punjab, 146001

    Respected sir
    Trading & unique client code
    2472793 & 2472793
    Client name : jaspal singh
    My account with hdfc securities has been very old i. E. Five to six years. Every year, hdfc securites has been deducted rs. 825 from my account. These charges are very high compare to other brokerage companies. I request u to reduce the amc charges otherwise i will close the account
    Sep 18, 2019
    Complaint marked as Resolved 
    HDFC Securities customer support has been notified about the posted complaint.
    Verified Support
    Aug 17, 2019
    HDFC Securities Customer Care's response
    Dear Customer

    Greetings from HDFC Securities Ltd !!!

    As this pertains to depository charges, we request you to connect with HDFC Bank Depository unit at [protected]@hdfcbank.com" or call on 61606161 ext -4.

    We have also raised this from our end.

    Regards
    Customer Care
    HDFC Securities Ltd
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      V
      V Vinod
      from Delhi, Delhi
      Aug 14, 2019
      Resolved
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      Resolved

      Address: Sri Amarajeevi Potti Sri Ramulu Nellore, Andhra Pradesh, 524121

      I need to close my credit card and am ready to pay it right now am not able to reach the person.
      I was charged for more money in my card as u can refer my old transactions i was paying it in time manner. I met with an accident and am not able to continue my job as well on that time my charges were increased, am not affordable to pay that much, plz reduce the amount and i can pay it right way. Plz help me out.

      Thank you.
      Sep 18, 2019
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 14, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      we wish to inform that, payment of atleast the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. Further, to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date. Specific to your card account, we are not in receipt of complete payments towards the outstanding as per the statement due date and in view of the same, bank charges as applicable was levied to your credit card account. Hence, we request you to effect payment towards the total amount due within the payment due date to avoid levy of bank charges. You may refer to the below link for details of the same.
      https://bit.ly/2k7MGwQ

      -Nadia
      HDFC Bank Customer Assistance
      Sir,
      I vivek customer of hdfc bank. I deposited 500 rupess in hdfc bank. but amount was showing -850 .I raised complent but no body knows exactly information about mirevenue hold through GEFU. This is not correct. With out any information how it works
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        D
        Darshan Ugale
        from Pune, Maharashtra
        Aug 14, 2019
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        Address: at post pimpri sayyad, Nashik, Maharashtra, 422003

        Dear Sir/Madam,

        We are not possible to pay credit card outstanding payment on current day due to my family problem but i have already pay 35% amount to bank ( Credit card agent ) but he was harassing to me on call, at home for payment in bad language.

        Please give me solution
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          A
          Arjun Akolikar
          from Mumbai, Maharashtra
          Aug 14, 2019
          Resolved
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          Resolved

          Address: Bangalore, Karnataka

          While opening the bank account i applied for the credit card also.
          After a few days of opening the account, i got multiple credit card verification calls all confirming whether i wanted the card or not and my address. But after that my application status is showing declined. I also called the customer care and they say we cannot tell you why it is declined.
          There's no response after that.
          Sep 20, 2019
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Aug 14, 2019
          HDFC Bank Customer Care's response
          Dear Customer,

          We have reviewed your comments and request you to provide the following details to [protected]@hdfcbank.com to enable us to do the needful.1. Name as mentioned on the application form, 2.Date on which the application was submitted, 3.Place where the application was submitted, 4.Your latest contact numbers, 5.Your complete residence address along with city and pincode, 6.Name of the executive who has collected the application, 7.Contact details of the executive, 8. Your email address, 9.16 digit Application Reference Number.

          -Nadia
          HDFC Bank Customer Assistance
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            S
            SHIJINA P
            from Bengaluru, Karnataka
            Aug 14, 2019
            Resolved
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            Resolved

            Address: 560103

            Hi,
            I have done ticket booking on aug 13th 2019 and 630 rupees is deducted from my account, but the booking is not confirmed. It is showing pending from bank side. Transaction was done through phonepe app with transaction id ptm20190813056820187175201908130230. The transaction is showing successful in the app but not in irctc app.

            Please refund the amount.
            Sep 17, 2019
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 14, 2019
            HDFC Bank Customer Care's response
            Dear Customer,

            We can help with that. Please write to [protected]@hdfcbank.com with your account no. or customer ID, transaction details & registered contact details. Mention this Ref no. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

            -Anay
            HDFC Bank Customer Assistance
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              À
              હિમાંશુ પંડ્યા
              Aug 14, 2019
              Resolved
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              Resolved

              Address: Gandhinagar, Gujarat, 382006

              I am writing this with regards to my credit card bill payment. My credit limit 60000 to 1, 50, 000 but they have not closed my older card and now they have claimed both card payment this is fraud with me.

              This is to inform you that i cannot pay this amount as my family has fallen under hard time in recent months because my income is limited and i am only person going to job in my family, but we do want to settle this amount.

              I pay my full and final one time amount with very small emi.

              If agree to settle with this amount, i shall be clearing their dues.
              Sep 18, 2019
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Aug 14, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              We request you to share your complete concern, along with the last four digits of your Credit Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

              -Anay
              HDFC Bank Customer Assistance
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                J
                Jyothirmai M
                from Bengaluru, Karnataka
                Aug 14, 2019
                Resolved
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                Resolved

                Address: Bangalore, Karnataka, 560049

                I have received a message saying "dear customer mandate reference no: hdfc[protected] issued to icicibankltdraog with value rs. 1089840.00 and frequency adho is received today for processing.in case of any issue please get in touch with your branch.". I have not requested for the mandate of amount 1089840.00.

                Kindly resolve this issue asap
                Sep 19, 2019
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 14, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                The said message is sent to you against the ACH mandate signed by you for payment towards ICICI Bank Limited for payment of loan EMI. Please contact ICICI Bank for further assistance in this regard.

                -Nadia
                HDFC Bank Customer Assistance
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                  P
                  Priyanka Choubey
                  from Rajkot, Gujarat
                  Aug 14, 2019
                  Resolved
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                  Resolved

                  Address: HDFC Bank Sanand Branch, Ahmedabad, Gujarat, 382110

                  On 6th august, 2019 i tried to withdraw an amount of rs. 5000 from atm of karur vsyay bank which failed due to some network error as appeared on the atm screen.

                  Thereafter, soon i tried to withdraw it pnb sanand branch which was successful. However, the amount of deduction shows twice even the amount received was only rs. 5000.

                  8-9 days passed but not reversal made
                  Oct 1, 2019
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 14, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  Your request for customer dispute has been logged. The complaint id no. is 1985924. As an HDFC Bank customer, when you transact at a non-HDFC Bank ATM the transaction is routed through ATM networks authorized and governed by the RBI. As per the extant RBI guidelines, disputes pertaining to non/short dispensation of cash need to be resolved by way of Charge Back, wherein the card issuing bank raises a chargeback on the acquiring bank whose ATM was used to conduct the transaction. The acquiring bank has to revert with a valid proof in the form an ATM Log indicating that the funds were successfully dispensed failing which the customer’s account will be credited within 7 working days from the date of complaint. Furthermore, as per the network operating guidelines, the ATM log is sufficient and conclusive proof of successful cash dispensation.

                  -Nadia
                  HDFC Bank Customer Assistance
                  Matter resolved...thanks for the support
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                    N
                    Nivi06
                    from Mumbai, Maharashtra
                    Aug 14, 2019
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                    waive of non maintenance charge

                    Hi
                    I had a salary account with hdfc bank which got convorted into savings account. When i left my job in april 2018 hdfc charged me the penalty of non maintenance and now my balance is showing in negative. As of now the charges are rs - 7125.

                    I was unable to reach my home branch in gurugram as i belong to jharkhand and was unable to find any other option regarding the same through netbanking and phone banking to close...
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                    D
                    DIVAKAR GUPTA
                    from Gurgaon, Haryana
                    Aug 13, 2019
                    Resolved
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                    Resolved

                    I have received the call from hdfc bank employee for credit card and they confirm me thrice that my credit card will get initiate but first they ask my id then they called and said without company id proof it want be intiated then again today they call and said that my credit card will get generated without company id and they asked for my bank statement and after that they again said it won't be initiated due to same.

                    Only they want to misuses my id proof so they did this scam.

                    [protected] from this no i got calls
                    Sep 17, 2019
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 14, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    I request you to share your complete concern, the number you received the calls from and your contact number on which you received the calls to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                    -Bejoy
                    HDFC Bank Customer Assistance
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                      G
                      GOVINDARAJ BASKARAN
                      from Chennai, Tamil Nadu
                      Aug 14, 2019
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                      Address: Chennai, Tamil Nadu, 600116

                      I am a HDFC bank credit card holder bank with out my concern they have activate oneassist last year and this year also they has billed rs1399 on 9th aug 2019 from credit card without my concern, so i need to cancel the membership or oneassist and refund the amount
                      Relationship number :1576837
                      Mobile no [protected]
                      Credit card last four digits 8872 or 3178 due to applied new card
                      HDFC Bank customer support has been notified about the posted complaint.
                      A two month old credit card..is still not working.. because pin is not generating..and I tried in net banking..by ATM.. Going to bank..by still..my problem is not solve..and no customer care is picking my phone.. Very bad behaviour of customer cares
                      Dear Govindraj,

                      Greetings from OneAssist!!!

                      We are sorry to see you go.

                      We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                      We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

                      Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

                      We appreciate your patience in the interim.

                      Regards

                      Team OneAssist
                      Dear sir,

                      Today, I am transferred 5000/- amount in worng PNB account. Plz refund full amount as per as soon.
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                        J
                        jenin pm
                        from Mumbai, Maharashtra
                        Aug 13, 2019
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                        My name is Jenin PM. I was an employee of HDFC Bank Kulathumuzhy microfinance loan section. My employee code was 92874. I need to withdraw my PF. But I don't get my PF account number. Because my PF account is under control of trust. How can I get my PF account number or PF amount? Can I apply online for PF withdrawal?
                        HDFC Bank customer support has been notified about the posted complaint.
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                          S
                          Showri Reddy Vjpr
                          from Hyderabad, Telangana
                          Aug 13, 2019
                          Resolved
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                          Resolved

                          Address: Plat no :4 ,Flot No: 404,sai radha residency,vijaya nagar colony,Ananthapur, Anantapur, Andhra Pradesh, 515001

                          Dear hdfc bank,
                          This is 2nd time happend, your people only can call, and offer me like you are eligible for credit card, & complete all the formalities to provide regalia credit card, finally, they send link to me track your application status, it shown status a progress, later that it showing decline status, what is this? Are you peoples playing with customers? Please dont entertine like this way, really its disappointed twice.

                          My credit score is excellent above 800
                          Sep 14, 2019
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 13, 2019
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We can help with that. Please write to [protected]@hdfcbank.com with your application number, mode of application, date of application, complete address of branch if you applied at one, complete name and your contact details. Visit here https://goo.gl/1VtDj3 for help with branch address. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                          -Anay
                          HDFC Bank Customer Assistance
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                            S
                            Siddhant Khaire
                            from Delhi, Delhi
                            Aug 13, 2019
                            Resolved
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                            Resolved

                            Address: Mumbai City, Maharashtra, 400051

                            I opened my bank account at hdfc through my organization. After providing all the supporting documents (Including verification producing original) my credit arrived with wrong spelling of my name.
                            All the 4 verification calls was also answered and customer care now guides me a nonsense way to resolving it by writing a letter.
                            The mistake is from bank side, i expect bank to approach for the same or provide any alternate process at my convenience or else i'll just break the card and throw it away.
                            Sep 13, 2019
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 13, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            I request you to share your complete concern, card no. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                            -Anay
                            HDFC Bank Customer Assistance
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                              B
                              Bhumitra
                              from Noida, Uttar Pradesh
                              Aug 13, 2019
                              Resolved
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                              Resolved

                              Address: New Delhi, Delhi, 110091

                              I had made a payment on myntra which was then cancelled and returned by myntra successfully. Evident bellow in the message i received from hdfc
                              Ur transaction on hdfc bank debit/atm card ending xxxx for rs. 2194.08 has been credited/reversed by myntra90914 on[protected]:14:48:20

                              The money has yet not been returned. This is the second time i am facing such an issue.
                              Aug 14, 2019
                              Complaint marked as Resolved 
                              The issue has been resolved. Thankyou
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 13, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We have checked our records and confirm that the said amount has been reversed in your account XXXX240 on August 13, 2019. We request you to kindly check and confirm the reversal of the said transaction.

                              -Zubin
                              HDFC Bank Customer Assistance
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                                lksolanki
                                from Mumbai, Maharashtra
                                Aug 13, 2019
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                                Address: Vitawa, Thane, Maharashtra, 400605

                                I want to fill all my complete creditcard bill but today when i checked statement then i came to know that my creditcard is been charged with lots of penalties summing approx. 20k in last 6 months. I only want to weive that additional charges off to make me convinient for payment
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                                  G
                                  GouravBansal
                                  Aug 13, 2019
                                  Resolved
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                                  Resolved

                                  Registered mail: ora. [protected]@gmail.com
                                  Today i am regrating to have account with hdfc bank. Your service is more than pathetic to any government bank. I am sorry but i write what i felt. I am trying to change my credit card address from last more than month but no resolution is given by till now.

                                  I have raised a request for my credit card address change in july first or second week of july (I do not remember the exact date) which you can see in your system. I changed my address in hdfc net banking. I have done this on request of your customer care executive as according to him if i am using hdfc net banking and my credit is linked with bank then in that case if i update my address in that it will change for credit card automatically. It's more than 15 working days but still it is showing me previous address only. Again called to support officer now they told me i need to send mail to credit card support team as well which i did but it's been more than 2 working days still did not got any reply.
                                  Is this is your service and support. Please provide me solution else i will be force to change my salary account and credit card to other bank in future.
                                  Sep 16, 2019
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 13, 2019
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 7 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

                                  -Nadia
                                  HDFC Bank Customer Assistance
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                                    V
                                    Viswajeet Singh
                                    from Mumbai, Maharashtra
                                    Aug 13, 2019
                                    Resolved
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                                    Resolved

                                    Address: New Dillon Dehri on sone, 821307

                                    I have applied for bussines loan and all documents submitted before 5 month of aurangzeb khan from gaya branch. Then he told me that you should talk to dehri branch manager, when i meeted of dehri branch manager he told me that come after 2day 4, 7 like this. And he totally haras me till date. Today i called him for information about loan the he told me that yr loan not proceed so go to another bank. And he also suggested me earlier that take some money for interest amount like 2laks and he promised me that yr loan will be pass shortly. So kindly help me what can i do
                                    Sep 15, 2019
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 13, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We can help with that. Please write to [protected]@hdfcbank.com with your application number, mode of application, date of application, complete address of branch if you applied at one, complete name and your contact details. Visit here https://goo.gl/1VtDj3 for help with branch address. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                                    -Anay
                                    HDFC Bank Customer Assistance
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                                      M
                                      Monisha.wpc
                                      from Noida, Uttar Pradesh
                                      Aug 13, 2019
                                      Resolved
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                                      Resolved

                                      Address: Delhi NCR, 301310

                                      Dear sir/ ma'am

                                      We are running our own business and have been in losses for the last few years. We had hoped that the business would take strong hold, but the recession has hit us very badly. We are dependent on clients paying us to be able to sustain ourselves.
                                      However, we have been stranded with no funds for the last 2 months with the result our emis and payments towards credit card hasnt been happening. Now we are getting calls every 2 minutes, threatening and harassing us for payment. Using words like fraud and cheating.
                                      We have every intention of clearing all dues but it will take some time, we have been explaining the same to the collection team, but they are now threatening to come to office, calling my children, my old mother, my driver who doesnt even work for me anymore. Relatives and everyone they can find.
                                      It has become impossible to live like this. We need time to make payments and need help. They keep asking if you didnt have the capacity why did you use the money? Its become unbearable

                                      Regards

                                      Monisha mitra
                                      Delhi ncr
                                      Sep 20, 2019
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 14, 2019
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      This is with reference to your concerns raised regarding your credit card account. In this regard, you may look forward to receiving a response on your recorded email ID in 3 business days and request you to bear with us in the interim. In the event you seek any further clarification regarding your card account, please feel free to write to us at [protected]@hdfcbank.com. Kindly note the query reference number for this correspondence is [protected].

                                      -Nadia
                                      HDFC Bank Customer Assistance
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