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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
Complaints 32896
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HDFC Bank reviews & complaints page 671

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S
sandra sahadevan
from Kalpetta, Kerala
Aug 7, 2019
Resolved
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Address: Thrissur, Kerala, 680583

I have given apy account closing form on 09th april 2019, wadakkanchery branch, thrissur. Till now apy account is not closed. Every month apy amount is deducting from my account. I have check with wadakkanchery branch about the same. They are telling we are already send the form. Once i received my apy amount i want close my salary account from hdfc bank. Kindly do the needful.
Sep 16, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Aug 07, 2019
HDFC Bank Customer Care's response
Dear Customer,

I request you to share your account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance
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    A
    ananthblaze
    from Chennai, Tamil Nadu
    Aug 7, 2019
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    I have informed HDFC to not call or disturb me again.
    I keep getting continuous phone calls from you ###.

    I have already submitted a DND request more than 2-3 times ( see attached screenshot).

    Vodafone and TRAI have both been informed and complaints raised.

    Why won't you psychotic people stop bothering me??

    Latest:
    App-HDFC LOAN, continuous spam call, [protected], 07/08/19

    HDFC PERSONAL LOAN, [protected], 12/07/19

    HDFC PERSONAL LOAN, [protected], 09/07/19

    App-HDFC CREDIT CARD, [protected], 27/06/19

    App-HDFC LIFE INSURANCE, [protected], 22/05/19

    App-HDFC BANK PERSONAL LOAN, [protected], 02/05/19
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Aug 13, 2019
    HDFC Bank Customer Care's response
    Dear Customer,

    We have checked at our end and note that the numbers do not belong to HDFC Bank. The registered telemarketers have been allocated 10 digit numbers of "140XXXXXXXX" number series for ease of identification. It is possible that the calls to you are in the nature of cold contacts by freelancers who acquire telecalling databases from other sources. As a corporate entity, our Bank is compliant with all directives, regulations and laws of the land and we have set in place substantial controls over telemarketing activities. However, it is beyond the scope of our control or authority to identify such freelance agents and bring charges on them. Only the affected parties have the right to take up the matter by lodging a complaint to their telecom service provider so that the matter can be taken up as per the provisions of law.

    -Nadia
    HDFC Customer Assistance
    Aug 13, 2019
    Updated by ananthblaze
    I got another phone call from HDFC today.. from number[protected].
    Are you selling my data to freelancers? How come that after I get a good card from your stinking idiotic bank, I start getting spammed?

    Aug 14, 2019
    Updated by ananthblaze
    I got another phone call from HDFC today.. from number[protected].
    Are you selling my data to freelancers? How come that after I get a food* card from your stinking idiotic bank, I start getting spammed?

    Added, ill be lodging a complaint with consumer court. You don't believe me?? Just wait.

    Aug 16, 2019
    Updated by ananthblaze
    this complaint has been marked as resolved?? i never gave consent..
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      R
      rakeshmsm
      from Noida, Uttar Pradesh
      Aug 7, 2019
      Resolved
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      Resolved

      To

      Manager

      Credit card manager

      Hdfc bank credit card division

      Sir,

      I am rakesh kumar belongs to delhi, my credit card no-[protected]. My total amount due is rs. 46, 600, which i have to pay in 6 installments. I have paid all my 6 installments on 06-aug -2019.

      Kindly settle my dues and close my account from today onwards and issue my settlement letter.

      Thanks for your support.

      Rakesh kumar

      [protected]
      Sep 13, 2019
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 08, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      We have taken note of your comments expressed with regard to your credit card, you may look forward to receiving a response to your e-mail id in 3 working days. The reference number for this interaction is[protected]

      -Nadia
      HDFC Bank Customer Assistance
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        D
        deytarun
        from Delhi, Delhi
        Aug 7, 2019
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        chargeback

        I raised a chargeback to HDFC bank for a credit card transaction dated: 7th July 2019 of Rs. 52000.00
        HDFC given a reference no for: [protected] for inquiry.

        Merchant confirmed by email that they will provide go ahead on chargeback once received the same from bank for reversal of my money, I have forwarded merchant confirmation to HDFC bank also.
        Inspite of repeated follow up with HDFC, merchant did not get the...
        +2 photos
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        N
        Nikhil08652
        from Mumbai, Maharashtra
        Aug 7, 2019
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        charged 590 rs for issuance of debit card

        Address: Mumbai City, Maharashtra, 400079

        I just opened the new account in HDFC, solely for the purpose o[censored]pcoming personal loan because I believed that they are professional and reliable and they shattered my wrong assumptions by greeting me with the debit card issuance charges, that too 590 rs.

        To amount was deducted today i.e 7th August, and I did not even receive a text message regarding that, I had to figure it out myself.

        I have/had accounts in...
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        45 found this helpful
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        S
        sanju7412
        from Mohali, Punjab
        Aug 7, 2019
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        Address: Ludhiana, Punjab, 141001

        I have use my debit card for purchase of i phone xs on 1st may 2019 & offer was 10% cash back within 90 days. Till now its been more than 90 days but not received my cash back but when i have used my axis credit card for purchase of another phone its cash back has been updated within 75 days. Hdfc cash back offer is sham & cloak do not use hdfc card for purchase of any electronic gadgets go for another bank card.
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 07, 2019
        HDFC Bank Customer Care's response
        Dear Customer,

        I request you to share your account/customer Id and registered contact details, complete issue to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

        -Manoj
        HDFC Bank Customer Assistance
        Aug 08, 2019
        Updated by sanju7412
        Registered Contact is [protected]
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          S
          SMeghare
          from Pune, Maharashtra
          Aug 7, 2019
          Resolved
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          Resolved

          food plus card is blocked not working

          Address: wakad pune, 411057

          Hi team,

          I have recently changed my company from tcs to atos.
          My foodplus card was credited with rs.500 in month of july at the time of salary. It have total balance of about 700-800rs now. But the card is not working.
          What should i do now?
          I want my balance to be transferred in my debit card.
          Please suggest. There is no way to connect to these food card related people....
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          M
          manojsaikia
          from Mumbai, Maharashtra
          Aug 7, 2019
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          Address: 786612

          Dear sir

          I worked for this organization from june 2015 to march 2019. I already received my releiving letter and my full and final settlement is also done. Now i am working with another organization and its almost 3 months from the date of resignation. But while i go through to withdraw/transfer of my pf balance to this organization, its shows that organization is exempted from this service. Please help on this matter. My emp code was m9944.
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Aug 07, 2019
          HDFC Bank Customer Care's response
          Dear Customer,

          Please share your employee code, supervisor's name, office location & contact on exit.[protected]@HDFCBank.com. We'll get back!

          -Manoj
          HDFC Bank Customer Assistance
          Aug 07, 2019
          Updated by manojsaikia
          My emp code_ M9944
          Supervisor name_Mr Mridul Sarma
          Office location_Digboi, Assam
          Branch code_1980
          Contact no_[protected]
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            H
            harshit1991
            from New Delhi, Delhi
            Aug 7, 2019
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            I am disheartened with repeated ignorance of the relationship manager called shelly from sarojini nagar, delhi branch who is suppose to be handling my account
            I must have tried reaching this rm on innumerable occasions, but all in vain, she doesn't even have the basic courtesy of either picking my calls or responding subsequently.
            I contacted her 3-4 months as i wasn't using my hdfc account anymore for salary but she said she will again upgrade my account to preferred account once i start getting my salary credited to hdfc account but all in vain it's already been 3-4 months since i've moved away from icici to hdfc account but she doesn't have an idea about upgrades now and keeps on saying that she is getting it done.
            I specifically told her last week that wither get my account upgraded or i shall switch back to icici but since then she has stopped calling or replying back.
            I have couple of doubts regarding credit cards/forex cards but she is never their to resolve them.
            Just let me know, what is the point in assigning such "so called relationship[p managers" to customers. Appears the entire thing is a sham and a shere marketing gimmick played on innocent customers.
            If such being the case of poor & ignorance personified services of the rms... I would'nt think twice to move away from hdfc which i till now thought to be very customer friendly bank.
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 08, 2019
            HDFC Bank Customer Care's response
            Dear Customer,

            We understand that our Relationship Manager Ms. Aarti Sharma has contacted you and has addressed your queries and concerns. Please feel free to speak to Ms. Aarti Sharma on[protected] or email at Aarti.[protected]@hdfcbank.com for any further clarification or assistance.

            -Nadia
            HDFC Bank Customer Assistance
            Aug 08, 2019
            Updated by harshit1991
            Yes, I did but still waiting for the final outcome of that clarification.

            The outcome was supposed to happen within next 24hrs though I'm ready to wait for 24 more hours.
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              A
              Akhilesh Vijay
              from Bengaluru, Karnataka
              Aug 7, 2019
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              Dear indians,

              Hdfc bank has given me the worst experience among any so far. Its been nearly a month i have been facing stress.
              Somewhere in june i got a credit card bill of nearly 40k, the transactions that sums to this amount has been performed without my authorization and participation, nor any form of alerts was received. Hence i call up and put the transactions in dispute and fill up the card dispute forms among other formalities and the card was locked. Now, the customer care centre did not inform me about the auto pay feature in my account for the credit card.
              This month they took out nearly 18k without notifying me, hence wiping out my bank account to pay these fraud disputed bills.

              I call them up, and i came to know that the case has not been resolved and 18k was removed as auto-pay for this disputed bill and that once the case is resolve i'll be refunded and the usual "sorry for your inconvenience"

              I call them up, again, and i came to know that the dispute case was closed and 18k was not in my favor hence it was removed it and the usual "sorry for your inconvenience"

              I am frustrated beyond words right now, firstly for not notifying me about any developments taking place. Second the customer care is simply useless, everyone has different responses.

              Finally to sum it up: first the fraud takes place, then the bank uses my money to pay off the fraud without notifying me, next they tell me that my case is closed.
              I feel cheated.
              How can i ever trust this bank?
              What kind of a service is this @hdfc?
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Aug 07, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              I request you to share your complete concern, Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

              -Bejoy
              HDFC Bank Customer Assistance
              Aug 07, 2019
              Updated by Akhilesh Vijay
              What is [protected]@hdfcbank.com
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                A
                Aurora associates
                from Mumbai, Maharashtra
                Aug 7, 2019
                Resolved
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                Resolved

                Address: Mig 16 PADMANABHPUR Durg, Durg, Chhattisgarh, 491001

                Dear team hdfc,
                I am aneesh aurora, one of the dsa holder of your bank. I resides at padmanabhpur, durg city, chhattisgarh state with pin code 491001
                Team, this mail is regarding one complain which i want to do against one of the branch manager of yours who is handling bhilai nehru nagar branch.
                As a dsa, its my responsibilty to give you more and more business but this branch manager mr nishikant pandey is not allowing me to get it done. Many times he had told me that will not do your case and also many times he disrespected me.
                I just want to know is this is a kind of gesture the hdfc branch manager is showing to one of his dsa.
                Need your intervention as soon as possible otherwise i will go to the superiors.
                Waiting for your positive response.

                Note -: call me as soon as possible

                Yours faithfully
                Aneesh aurora
                [protected]
                Dsa code : 26488
                Sep 9, 2019
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 08, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                We are unable to trace the branch or the Bank employee that you are referring to in your post. Kindly help with the complete name and address of the said branch (as per our bank's website) along with its IFSC Code, and the employee code of the Bank Official whom you are referring to so that we can check further. Please email us at [protected]@hdfcbank.com along with your concerns and the above details.

                -Zubin
                HDFC Bank Customer Assistance
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                  B
                  balaganesh swamy
                  from Hyderabad, Telangana
                  Aug 7, 2019
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                  credit card payment (write off case) -my salary hold

                  Address: Armoor, Nizamabad, Andhra Pradesh

                  Dear sir,
                  My Credit card Number [protected]
                  Exp Date :03/14
                  Last 5 days on wards iam visiting Near by HDFC bank about my card payment purpose, No one giving correct solution to me.
                  i recently opened Salary account in HDFC bank.My salary Holden.
                  please clear this problem.
                  Regards
                  Balaganesh
                  [protected]...
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                  B
                  Bawaah
                  from Mumbai, Maharashtra
                  Aug 7, 2019
                  Resolved
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                  Resolved

                  Address: Mumbai City, Maharashtra, 400052

                  Hi so i was running through some issues and couldn’t make the credit card payments, after repeated tried i made all
                  Payments and also withdrew a hdfc policy to do all this and the collection departments and customer care on phone assured that lien will be removed and they all kept saying it’s month end and tomorrow and tomorrow and talking to someone and it’s a process but the lien is nt removed, everyday they are giving some other excuse... My email is [protected]@outlook.com
                  Sep 8, 2019
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 08, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We confirm that we had already responded to your e-mail on July 07 2019. We regret to note the same missed your attention. For further clarifications please reply to our e-mail. The reference number for this interaction is[protected].

                  -Nadia
                  HDFC Bank Customer Assistance
                  Verified Support
                  Aug 08, 2019
                  HDFC Bank Customer Care's response
                  "Dear Customer,

                  We confirm that, we had already responded to your e-mail on July 07 2019. We regret to note the same missed your attention. For further clarifications please reply to our e-mail. The reference number for this interaction is[protected]

                  -Anay
                  HDFC Bank Customer Assistance"
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                    L
                    Luvram
                    from Mumbai, Maharashtra
                    Aug 7, 2019
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                    When i took a home loan in hdfc they asked me.. Begged me to take ‘hdfc ergo loss of job’ insurance. They nearly spoke for an hour and convinced me to take this insurance telling that if i lose my job they will pay my emi for 3 months. I paid my home lone almost 75% and i have paid for this insurance till now.. I recently lost my job but i am struggling to get hdfc ergo pay my emi. They keep asking for documents. I am already stressed losing my job but hdfc is making causing stress. They simply looted my money. They only promised 3 months emi repayment but now they don't want to even pay that,

                    After sending documents for months and waiting a month as they asked me to.. This is the mail i got again from hdfc.



                    With reference to the loss of job claim no xxxxx, we request you to kindly provide the following additional details: as per policy terms and conditions the insured can be paid upto 3 emis falling due in respect of his loan. As we are not in the receipt of documents to establish total duration of loss of job nor any confirmation on insured's new job status, this claim can not be processed at this stage. You can resend your claim documents and lodge the claim afresh after completion of 3 months of loss of job or earlier in the event of re-joining. Please furnish your documents with the help of below check list items, whichever is applicable in your case for smooth claim processing. 1: form 26 as of next 3 month from the date of relieving. 2: kindly confirm whether you are currently on job if yes please provide appointment letter. 3: kindly provide the loan statement (Loan a/c no - xxxxxx) with latest transactions till date. 4:duly filled kyc form with 1 signed across passport size coloured photograph and any one of kyc documents (Ration card/ driving license/ aadhar card/ passport /any other government authorised identity proof of the insured carrying name, photograph & address), in case emi payment exceeds rs 1 lakhs.,

                    Request you to please provide the above-mentioned documents at the earliest for the claim to be processed.
                    Hdfc ergo general insurance co. Ltd
                    Andheri east, mumbai-400059.



                    I don't have any energy to send any more documents. Please let me know what can i do and how to cancel this insurance.
                    HDFC ERGO General Insurance customer support has been notified about the posted complaint.
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                      Xaqa Firozi
                      from Vadodara, Gujarat
                      Aug 7, 2019
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                      Address: Daata colony near kaala parivaar house airport road, Bhopal, Madhya Pradesh, 462030

                      Hi,
                      Hdfc bank has put my amount on hold for no reason and i have raised complaint twice by visiting the branch as well as on customer care but still i have not received any response from them and i am a salaried person with many responsibilities and hdfc has just deduct my amount with out any information so help me with the resolution or at least suggest me what should i do.
                      HDFC Bank customer support has been notified about the posted complaint.
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                        Sharwanyadav902412
                        from Jaipur, Rajasthan
                        Aug 7, 2019
                        Resolved
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                        Resolved

                        Address: Renwal,chomu, Jaipur, Rajasthan

                        I have pay electricity bill on amazon but it was unsuccessful they have refunded money to bank which was debited from my debit card. I also received message on amazon that - my refund on hdfc bank debit/atm card ending 3925 for rs. 1234.00 has been credited/reversed by amazon on[protected]". But till now i didn't received money in my bank account in a month
                        My bank saving account number is [protected]
                        Please help
                        +1 photos
                        Aug 11, 2019
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 07, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        Kindly email us at [protected]@hdfcbank.com from your registered email ID and share us the date and amount of the original transaction debited in your account, refund confirmation from the merchant so that we can check further. Also please check your merchant wallet if the refund has been posted in your wallet.

                        -Nadia
                        HDFC Bank Customer Assistance
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                          Nilesh Vibhute
                          from Mumbai, Maharashtra
                          Aug 6, 2019
                          Resolved
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                          Resolved

                          Address: Rahi Regency Flat No-11 C Wing 4th floor Near Bank of Maharashtra, Narhe, Pune, Pune, Maharashtra, 411041

                          I have got a call from hdfc bank for credit card about a month ago, they told me about the offers and benefits then asked about my salary details. After confirming my eligibility for credit card there representative visited my place filling in form and took all my required documents. Couple of days later i got sms with my ref number. Then got 2 3 verification calls one my mobile and office numbers.

                          Then thereafter i have not received any further update from bank not a mail or call. Then i called up customer care to enquire about the status. They simply said my application is declined, when i asked for the reason, the answer was don't know or cannot tell you.

                          I also have icici credit card. My cibil score is good.

                          This is pathetic and stupid answer, being eligible with authenticate documents they are not giving any reason for my application decline.

                          I am highly disappointed with hdfc bank service and customer care support.
                          Pathetic pathetic.

                          Nilesh vibhute
                          Sep 9, 2019
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 09, 2019
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We wish to inform that your application was considered in line with the bank's internal credit policy (which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility) and operating / credit processes (which include a combination of verifications, credit bureau reports, and document verifications). Basis the same, we were unable to approve your application earlier, as it did not meet the mentioned internal criteria of the bank. Basis your current representation and details provided, we have once again taken up your credit card application for a suitable review and you may look forward to receiving an intimation in this regard shortly. You may also track your credit card application status in our Bank's website: www.hdfcbank.com under the following path: Personal Products - Cards- Credit Cards - Track your Credit Card.

                          -Nadia
                          HDFC Bank Customer Assistance
                          I had purchased with Titan using HDFC debit card. There was 5% cashback but not yet received it.
                          Minimum transaction amount was 5000, i made purchase of 8000.
                          Please let me know whom i need to write a complaint
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                            R
                            Reetab
                            from Mumbai, Maharashtra
                            Aug 6, 2019
                            Resolved
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                            Resolved

                            Address: Jorhat, Assam

                            I have cancelled order on amazon and they have refunded money to bank which was debited from my debit card. I also received sms that - "ur transaction on hdfc bank debit/atm card ending 3825 for rs. 530.00 has been credited/reversed by amazon on[protected]". But till now i didn't received money in my bank account.
                            My bank saving account number is [protected].
                            Sep 13, 2019
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 06, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. request you to confirm the date of receipt of SMS along with refund reference number on [protected]@hdfcbank.com in order to assist you further

                            -Nadia
                            HDFC Bank Customer Assistance
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                              Rasika Bhagade
                              from Vada, Maharashtra
                              Aug 6, 2019
                              Resolved
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                              Resolved

                              Address: wada, tal wada, dist palghar, 421303

                              I received a message by hdfc bank that, "ur transaction on hdfc bank debit/atm card ending 8021 for rs. 24262.68 has been credited/reversed by paypal *institute on[protected]:11:33:13.
                              But when i checked online on hdfc account no amount has been credited. What should i do? When will i get the amount rs. 24262.68 credited to my account?
                              I am scared because it's a big amount for me. Hdfc bank please solve this problem as soon as possible. Waiting for the response.
                              +1 photos
                              Aug 14, 2019
                              Complaint marked as Resolved 
                              i got a call from hdfc regarding the problem. they asked about the problem and solved it within 9 days.
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 06, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              we are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days.

                              -Nadia
                              HDFC Bank Customer Assistance
                              Verified Support
                              Aug 07, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We are working on your concern vide Ref ID:[protected] and will revert to you in 4 working days.

                              -Nadia
                              HDFC Bank Customer Assistance
                              Aug 07, 2019
                              Updated by Rasika Bhagade
                              Thank You. Please update me when the amount will be credited as soon as possible.
                              Aug 14, 2019
                              Updated by Rasika Bhagade
                              thank you hdfc bank. the problem has been solved today.
                              Hdfc bank deducted a large amount from my account as ACH debit return charges without any information. Please help for my refund.
                              Reverse amount not credited

                              reverse amount not credited to my account - Comment #3738151 - Image #0
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                                akkapoor21
                                from Gurgaon, Haryana
                                Aug 6, 2019
                                Resolved
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                                Resolved

                                Address: New Delhi, Delhi, 110029

                                This is regarding cancellation of policy no.: 21529617 hdfc life sl progrowth flexi
                                I am a retired senior citizen person without earning any pension and fully dependent on fd interest
                                & investments.
                                Hdfc deer park, safdarjung enclave, new delhi rm contacted me for investment as one my mutual fund was matured and trapped me to buy this policy. They offed me this investment with insurance cover
                                For my wife 64 years + of age and did not explained the mortality charges per year which was too high for my wife's age, hence my investment amount was cut short by about rs 65000 per year for 5 years as a loss.
                                The policy documents were not sent to me within 15 days time, i asked for this many times. Finally, i received the documents on 15th. July'19 and surprised to notice the mortality charges in the policy and i visited hdfc life office to cancel the policy.
                                But, i am surprised to receive the refund with charges deducted from my investment of rs 3, 50, 000 i. E. Rs.26, 319.59 which is too high, please refund these charges as soon as possible, otherwise i have to forward this case to irda as the policy was under 15 days of free look period.
                                It was hdfc life's mistake to send me the policy after one & half month.
                                Regards
                                Ashok kumar kapoor
                                [protected]@yahoo.com
                                Mob [protected]
                                Sep 12, 2019
                                Complaint marked as Resolved 
                                HDFC Life customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 07, 2019
                                HDFC Life Customer Care's response
                                Hi, kindly inform the customer to address any unresolved concern of policyholder kindly inform the policyholder to write to us at [protected]@hdfclife.com from registered email id.
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