HDFC Bank Complaints & Reviews

Dear sir,

I was employee of HDFC bank.My employee code was 108997 and my base branch is Sujangarh and I resigned from Sujangarh also. I resigned from HDFC bank 30 june 2019 but my releaving letter still not process and received to me.please provide my releave letter as soon as possible because I am working and joined other company that's why they need my releaving letter in 15 days.if releaving letter not processed to me in 15 days to me then I am in trouble and it is harassing for my job and future also. So request you to please do needful on priority and please release my releaving letter from your side very earlier. I was mailed to Sudarshan Singh( HR ), Parikshit Sir from and exit team and Exit team also from a month but no response from their side.please do needful.

Account/customer id: 44512600
Registered contact details/email id: [protected]

Dear respected sir,

I am rajesh bhagat from pune. My personal loan in hdfc from apr 2017.
I have taken a loan about 2.92 lakh that time but at that time only 2.0 remaining. From last month i am jobless. Sir i paid all emi on time except this april 2019 month, sir plz my condition very bad at that time.
I only expect that my emi should be less. And restructre my loan amount. I am a regular customer of hdfc sir plz help me out, as soon as possible.
I allready talk my issue to the customer care but i didnot get the help..
My loan acc no 4281217,

Sir plz help me... Thank you sir

Regards,
Rajesh bhagat,
Contact no [protected]
Emailid [protected]@gmail.com

Dear team,
I am sumit manohar hirikude ex employee of hdfclife my last working day is 23/05/2019 my full and final settlement also clearly processed but still my exit date is not updated in my pf acccount portal so i request you to update as early as possible to do the needful.

Emp name - sumit m hirikude
Emp code - 146462
Emp pf a/c no - mh/ban/211273/131394
Emp uan[protected]
Emp location - kolhapur

Regards,
Sumit hirikude
Mob - [protected]

Respected sir
I hv an account bearing no. [protected] linked with my phone no. [protected] associated with hdfc under haryana police state govt plan.
Dear sir
Hdfc bank has deducted ach debit charges in my account without any prior information. I am not aware why this amount was deducted. I was deducted amount of ₹590 from my account. This is happening for 10 time in a line, which was 1 months ago i was deducted...

I still haven't received my refund for the amazon order i payed through google pay.
It seems amazon has already initiated the refund 9 days ago.
Why is it taking so long?
Will i ever get my money back?
I can't even contact customer care i've been tr

I purchased goods from bengaluru during hdfc sale last january (Phoenix marketcity, brand outlets etc). At all these purchases i specifically used hdfc cc because of posters stating x% cashback on hdfc cc. The shopkeepers said the cashback will be received after 120 days.
It's already more than 7 months. No cashback received from any purchase.

Absolute fraudsters.

I will propagate this in my network too. Don't go by these false ads.

My contact number : [protected]

Details of my case, complaint id:[protected], (From 01.07.2019 to 17.08.2019)

1. It is came to my notice through hdfc netbanking unbilled statement on dated 01.07.2019 that
Following international transaction done from my credit card ending*4418:
Rs. 15, 051.83 at m/s WWW.ALIEXPRESS.COM london gbr dated 26.06.2019.
2. I have not received any intimation from hdfcbank about this transaction on my registered mobile no.
As well as on my registered email.
3. I have reported unauthorized/ fraud transaction (Rs. 15, 051.83 towards m/s.
WWW.ALIEXPRESS.COMlondon gbr dated 26.06.2019, wednesday) on dated 01.07.2019, within 3 working days.
4. Hdfcbank customer support has blocked the card and reissued new card on dated 01.07.2019.
5. I have submitted dully filled dispute form as required by hdfc customer support on dated: 01.07.2019.
6. I have received new card ending *5218 on dated 05.07.2019.
7. I have registered the card *5218 through card login portal on 10.07.2019. Before my registration
Total unbilled debit amount was 0.00.
8. After registration of card i found one more unauthorised transaction from card ending *4418, this
Was not available in unbilled statement when i checked the statement on dated 01.07.2019:
Rs. 2, 000.00 at m/s hdfc payzapp wallet load bangalore, dated 30.06.2019.
9. I have not received any intimation from hdfcbank about this transaction too on my registered mobile
No. As well as on my registered email.
10. I have reported unauthorized/ fraud transaction (Rs. 2000.00 towards m/s. Hdfc payzapp wallet
Load bangalore, dated 26.06.2019) and submitted duly filled dispute form as required by hdfcbank customer support on dated 10.07.2019.
11. At this time, i have also requested the customer support officer on 10.07.2019 around 9 pm at no.
[protected] to not issue new card till the resolution of dispute. Still they issued new card.
12. On dated 26.07.2019, cc dispute cell of hdfcbank has replied:
“we would like to inform you that upon investigation, we observe from our records that the said charges are secure transactions incurred on secure merchant web sites and were duly authenticated by dynamic authentication process (Otp) which is confidential and known only to the cardholder.in view of the above, we wish to inform you that the said transactions were incurred by an authorized person and hence the transactions remains payable on the card account.”
13. I had repeatedly requested for these authentication documents in several of my past emails (26-jul-
2019 at 15:47, 27-jul-2019 at 13:20, 28-jul-2019 at 12:06 pm, 29-jul-2019 at 11:39 am, 30-jul-2019 at 1:03 pm and[protected] at 3:29 pm) to cc dispute cell of hdfcbank. Cc disputed cell has not provided me any authentic document in support to his statement.
14. Cc dispute cell has simply repeated his statements on dated:30.07.2019 at 1:52 pm and
Dated:31.07.2019 at 3:53pm, without any logical backing of proofs that such transactions were indeed authentic.
15. On dated:02.08.2019 mr. Praveen sharma of hdfcbank has contacted me on my mobile and requested
To resubmit the filled dispute form to parveen. [protected]@hdfcbank.com. I have immediately forwarded
Him the required document.
16. On dated: 03.08.2019, senior management noticed my email dated 31.07.2019, which was addressed
To cc. [protected]@hdfcbank.com and copy to [protected]@hdfcbank.com and replied:
“it is unfortunate to note that your recent interactions with the bank have not been to your satisfaction and we regret the inconvenience caused to you in this regard.
We take this opportunity to inform you that we are looking into your query and we shall respond to you in 9 working days. We request you to bear with us in the interim.”
17. On dated 13.08.2019, i have received the bill statement of card for the month august (Period:
13.07.2019-12.08.2019), and found backdated entry of credit transaction.
18. On dated 13.08.2019, i have written to priorityredressal. [protected]@hdfcbank.com regarding
Clarification of such backdated entry:
“dear sir,
Today i have received credit card statement of the month august-2019 (Period:13th july 2019 to 12th august 2019) and found the following backdated entry of credit transaction:
Date: 30/06/2019
Transaction description: payzapp wallet load bangalore
Amount (In rs.): 316.00 cr

Here, i would like to highlight the following facts:
(A) i have not received amount credit transaction message of rs. 316.00 on my registered mobile /registered email address.
(B) the detail of this credit transaction was not available in the previous statement of the month july-2019 (Period:13th june 2019 to 12th july 2019).
(C) i have repeatedly mentioned that i have never used hdfc payzapp.
* (Bill statements of july-2019 and august-2019 both are attached herewith this email).
You are hereby requested to clarify this backdated entry of credit transaction at earliest.”

19. On dated 17.08.2019 senior management has replied:
“dear mr. Srivastava,
This is with reference to your e-mail dated july 31, 2019 and our subsequent interim response dated august 03, 2019 regarding your hdfc bank credit card account.
It is unfortunate to note that your recent interactions with the bank have not been to your satisfaction and we regret the inconvenience caused to you in this regard. We assure you that it is our constant endeavour to provide outstanding service to you and ensure that your banking experience with us is always pleasurable.

We note that you are not in agreement with the transactions of rs. 15, 051.83 and rs. 2, 000.00 towards m/s. WWW.ALIEXPRESS.COM london gbr and m/s. Payzapp wallet load bangalore ind incurred on your card account on june 26, 2019 and june 30, 2019. Basis your earlier query received, we had taken up for an appropriate investigation and wish to clarify that the said transactions were incurred using the one time password (Otp) that was entered by you at the time of transactions in the specific merchant website. It is pertinent to mention that the one time password was sent only to your registered mobile number number 981*8345. We request you to check the details at your mobile number. Hence, the transactions remains payable on the card account.

We observe that merchant has processed partial refund of rs. 316.00 (Towards the payzapp transaction) to your card account on august 03, 2019. The relevant credit reflects in your august 2019 statement.”
20. Senior management has also not provided any authentic documents to me and repeated the same
Statement.
21. On dated 17.08.2019, i have also replied to senior management for details see#adityapuri on twitter.
“dear mr. Pramod nair,
I again repeat that ….
I have received the same reply from cc. [protected]@hdfcbank.com on dated:26.07.2019 at 15:17, dated:30.07.2019 at 1:52 pm and dated:31.07.2019 at 3:53pm.
You have mentioned that:
We observe that merchant has processed partial refund of rs. 316.00 (Towards the payzapp transaction) to your card account on august 03, 2019. The relevant credit reflects in your august 2019 statement.
Important facts:
(A) if the merchant has processed refund of rs. 316 on august 03, 2019. Then why the date of transaction is 30.06.2019?
(B) as per your email statement transaction was authentic, then why such partial refund on the same date?
(C) why hdfcbank has not sent credit transaction message of rs. 316.00 to my registered mobile on august 03, 2019?

I’m very regret to say that instead of providing authentic documents as i have requested since 26.07.2019, you people are mentally harassing me by repeating the statements that such transactions were indeed authentic.”

Responses on facebook and twitter from hdfcbank correspondents

(I) response by the name anay on twitter and facebook post :
On dated 27.07.2019 and 14.08.2019: hi srivastava, let me check this with the concerned team and get back to you. Request your patience in the interim.
(Ii) response by the name nadia on twitter:
On dated 30.07.2019: hi, we have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

(Iii) on dated 03.08.2019: hi srivastava, we have taken note of your comments expressed with regard to your credit
Card, you may look forward to receiving a response to your e-mail id in 3 working days. The reference number for this interaction is[protected].

(Iv) on dated 14.08.2019: hi, we have taken note of your comments expressed with regard to your credit card and
The same is being reviewed as appropriate. You may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].
(V) response by the name zubin on facebook:
On dated 14.08.2019: hi sachin, we have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

Till the time hdfc credit card division has not provided me the authentic documents in support to their own statements.
I have already submitted complaints to bo-rbi, police station and cybercrime.
Can anyone give me the guidelenes what should i do in the present situation.

Details of my case, complaint id:[protected], (From 01.07.2019 to 17.08.2019)

1. It is came to my notice through hdfc netbanking unbilled statement on dated 01.07.2019 that
Following international transaction done from my credit card ending*4418:
Rs. 15, 051.83 at m/s WWW.ALIEXPRESS.COM london gbr dated 26.06.2019.
2. I have not received any intimation from hdfcbank about this transaction on my registered mobile no.
As well as on my registered email.
3. I have reported unauthorized/ fraud transaction (Rs. 15, 051.83 towards m/s.
WWW.ALIEXPRESS.COMlondon gbr dated 26.06.2019, wednesday) on dated 01.07.2019, within 3 working days.
4. Hdfcbank customer support has blocked the card and reissued new card on dated 01.07.2019.
5. I have submitted dully filled dispute form as required by hdfc customer support on dated: 01.07.2019.
6. I have received new card ending *5218 on dated 05.07.2019.
7. I have registered the card *5218 through card login portal on 10.07.2019. Before my registration
Total unbilled debit amount was 0.00.
8. After registration of card i found one more unauthorised transaction from card ending *4418, this
Was not available in unbilled statement when i checked the statement on dated 01.07.2019:
Rs. 2, 000.00 at m/s hdfc payzapp wallet load bangalore, dated 30.06.2019.
9. I have not received any intimation from hdfcbank about this transaction too on my registered mobile
No. As well as on my registered email.
10. I have reported unauthorized/ fraud transaction (Rs. 2000.00 towards m/s. Hdfc payzapp wallet
Load bangalore, dated 26.06.2019) and submitted duly filled dispute form as required by hdfcbank customer support on dated 10.07.2019.
11. At this time, i have also requested the customer support officer on 10.07.2019 around 9 pm at no.
[protected] to not issue new card till the resolution of dispute. Still they issued new card.
12. On dated 26.07.2019, cc dispute cell of hdfcbank has replied:
“we would like to inform you that upon investigation, we observe from our records that the said charges are secure transactions incurred on secure merchant web sites and were duly authenticated by dynamic authentication process (Otp) which is confidential and known only to the cardholder.in view of the above, we wish to inform you that the said transactions were incurred by an authorized person and hence the transactions remains payable on the card account.”
13. I had repeatedly requested for these authentication documents in several of my past emails (26-jul-
2019 at 15:47, 27-jul-2019 at 13:20, 28-jul-2019 at 12:06 pm, 29-jul-2019 at 11:39 am, 30-jul-2019 at 1:03 pm and[protected] at 3:29 pm) to cc dispute cell of hdfcbank. Cc disputed cell has not provided me any authentic document in support to his statement.
14. Cc dispute cell has simply repeated his statements on dated:30.07.2019 at 1:52 pm and
Dated:31.07.2019 at 3:53pm, without any logical backing of proofs that such transactions were indeed authentic.
15. On dated:02.08.2019 mr. Praveen sharma of hdfcbank has contacted me on my mobile and requested
To resubmit the filled dispute form to parveen. [protected]@hdfcbank.com. I have immediately forwarded
Him the required document.
16. On dated: 03.08.2019, senior management noticed my email dated 31.07.2019, which was addressed
To cc. [protected]@hdfcbank.com and copy to [protected]@hdfcbank.com and replied:
“it is unfortunate to note that your recent interactions with the bank have not been to your satisfaction and we regret the inconvenience caused to you in this regard.
We take this opportunity to inform you that we are looking into your query and we shall respond to you in 9 working days. We request you to bear with us in the interim.”
17. On dated 13.08.2019, i have received the bill statement of card for the month august (Period:
13.07.2019-12.08.2019), and found backdated entry of credit transaction.
18. On dated 13.08.2019, i have written to priorityredressal. [protected]@hdfcbank.com regarding
Clarification of such backdated entry:
“dear sir,
Today i have received credit card statement of the month august-2019 (Period:13th july 2019 to 12th august 2019) and found the following backdated entry of credit transaction:
Date: 30/06/2019
Transaction description: payzapp wallet load bangalore
Amount (In rs.): 316.00 cr

Here, i would like to highlight the following facts:
(A) i have not received amount credit transaction message of rs. 316.00 on my registered mobile /registered email address.
(B) the detail of this credit transaction was not available in the previous statement of the month july-2019 (Period:13th june 2019 to 12th july 2019).
(C) i have repeatedly mentioned that i have never used hdfc payzapp.
* (Bill statements of july-2019 and august-2019 both are attached herewith this email).
You are hereby requested to clarify this backdated entry of credit transaction at earliest.”

19. On dated 17.08.2019 senior management has replied:
“dear mr. Srivastava,
This is with reference to your e-mail dated july 31, 2019 and our subsequent interim response dated august 03, 2019 regarding your hdfc bank credit card account.
It is unfortunate to note that your recent interactions with the bank have not been to your satisfaction and we regret the inconvenience caused to you in this regard. We assure you that it is our constant endeavour to provide outstanding service to you and ensure that your banking experience with us is always pleasurable.

We note that you are not in agreement with the transactions of rs. 15, 051.83 and rs. 2, 000.00 towards m/s. WWW.ALIEXPRESS.COM london gbr and m/s. Payzapp wallet load bangalore ind incurred on your card account on june 26, 2019 and june 30, 2019. Basis your earlier query received, we had taken up for an appropriate investigation and wish to clarify that the said transactions were incurred using the one time password (Otp) that was entered by you at the time of transactions in the specific merchant website. It is pertinent to mention that the one time password was sent only to your registered mobile number number 981*8345. We request you to check the details at your mobile number. Hence, the transactions remains payable on the card account.

We observe that merchant has processed partial refund of rs. 316.00 (Towards the payzapp transaction) to your card account on august 03, 2019. The relevant credit reflects in your august 2019 statement.”
20. Senior management has also not provided any authentic documents to me and repeated the same
Statement.
21. On dated 17.08.2019, i have also replied to senior management for details see#adityapuri on twitter.
“dear mr. Pramod nair,
I again repeat that ….
I have received the same reply from cc. [protected]@hdfcbank.com on dated:26.07.2019 at 15:17, dated:30.07.2019 at 1:52 pm and dated:31.07.2019 at 3:53pm.
You have mentioned that:
We observe that merchant has processed partial refund of rs. 316.00 (Towards the payzapp transaction) to your card account on august 03, 2019. The relevant credit reflects in your august 2019 statement.
Important facts:
(A) if the merchant has processed refund of rs. 316 on august 03, 2019. Then why the date of transaction is 30.06.2019?
(B) as per your email statement transaction was authentic, then why such partial refund on the same date?
(C) why hdfcbank has not sent credit transaction message of rs. 316.00 to my registered mobile on august 03, 2019?

I’m very regret to say that instead of providing authentic documents as i have requested since 26.07.2019, you people are mentally harassing me by repeating the statements that such transactions were indeed authentic.”

Responses on facebook and twitter from hdfcbank correspondents

(I) response by the name anay on twitter and facebook post :
On dated 27.07.2019 and 14.08.2019: hi srivastava, let me check this with the concerned team and get back to you. Request your patience in the interim.
(Ii) response by the name nadia on twitter:
On dated 30.07.2019: hi, we have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

(Iii) on dated 03.08.2019: hi srivastava, we have taken note of your comments expressed with regard to your credit
Card, you may look forward to receiving a response to your e-mail id in 3 working days. The reference number for this interaction is[protected].

(Iv) on dated 14.08.2019: hi, we have taken note of your comments expressed with regard to your credit card and
The same is being reviewed as appropriate. You may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].
(V) response by the name zubin on facebook:
On dated 14.08.2019: hi sachin, we have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

Till the time hdfc credit card division has not provided me the authentic documents in support to their own statements.
I have already submitted complaints to bo-rbi, police station and cybercrime.
Can anyone give me the guidelenes what should i do in the present situation?

Hi.
I have an account of hdfc in ludhiana dugri phase 1. From last some days, bank is deducting my money 5.90 rupees many times.

I want justification why the hell bank is deducting my money. My contact number is [protected]. Please solve my problem as soon as possible. Hdfc bank is really # now a days. Deducting money without proper information reason....

Dear sir/madam,

This is with regards to my cards that have been stolen on the 4th august 2019.
Attached is the fir copy of the complain for the same that has lodged at the local police station. (Bandra police station) also the dispute form.

The necessary intimation was also given to your call center for blocking the credit cards/account/net banking/phone banking on the stolen card on the 4th of august 2019. I have also mailed required documents for the case on the 4th & 5th august 2019. I will also be re submitting a statement that the police authority have re registered with regards to the fraud.

I have been following up on this case with the police as the case investigations are still going on. I have bared a loss of almost rs. 2.5 lakhs worth thing that was stolen from my car (Cell phone which they managed cracking the code and got the passwords, laptop, wallet with all ids and credit cards & lot many valuables as mentioned in the fir) which was broke open at bandra mount mary road. I have been since then on a constant following with the police for the same.

Your call centre team / dispute management team has not been able to support me on this matter. I have already requested them and pleaded them to check no the case filed with the police.

To my knowledge i also think there is a certain insurance on the credit card with regards to fraud transactions on the card. Requesting you to help me out on the same at the earliest possible.

After all the loss i have bared i cannot afford to pay any further on this fraud transaction. There is a big fraud done on my hdfc credit card worth rs. 1, 00, 000/- as it would show on my statement and as per my conversations with your fraud/dispute management team the investigations were still going on. The withdrawal of all the money has taken place from an hdfc atm and the cc tv footage for the same has still not been recovered as per my last phone conversation with the dispute team that had called for enquiry.

My statement for this month has been generated and the amount of rs. 100000- + transaction fees + igst has been charged to me. Im in no condition to pay for the fraud transaction as there is a huge loss i have already been baring and cannot afford to pay anymore.

I need your support and understanding on this matter as this is something with is beyond my control.

*note:
For the purpose of verification use:
Name: vidhi mukesh shah
Registered no.: +91 [protected]
Dob: 23/09/1986
Address: 1702 neminath ocean view, svp nagar, plot 37, andheri (West), mumbai 400053

Looking for a positive revert on this.

—
Regards,
Vidhi shah
+91 [protected]

Hello
I have a credit card of hdfc bank and i am paying my minimum balance every month but last month i miss my payment and hdfc bank hold my account balance which is rs.6465 than called the payment department than they ask me to payment for 3500 and account will be unhold but after making payment my account is still hold i am not able to use my money now payment departmental said that need to talk care no than i called them they said that you will receive a call back but i didn't receive call yet i again called in payment department now they misbehaving me now they said we dont no a anything call to care number i am facing this all problem because of payment department fake commitment now plz tell what should i do
Payment date 16 aug 2019

Dear concerned,

I am 885 rs has been deducted from my account without any clarifications.
Its a normal account. Call customer care several times they are disconnecting my call.

I am not sure what kind of card has been given to me. This is a huge amount which i am not willing to pay anymore.

What is the procedure to discontinue that card and how to get refund?
This is unacceptable.

Bank name: hdfc
Branch - kunnumkulam
Account name - rinshad ali
Hdfc account holder[protected]xx (Protected)
Kerala

This is in reference to the transaction made into my account without intimating me by hdfc bank.

An amount of rs 620.50 has been debited on 14th aug 2019 from my salary account, mentioning about 'depository charges depository charges jul[protected]. I have never used this account.

I am aghast to see this has happened second time inspite of me not using the demat services and when the account was given to me it was told that it would be absolutely free. This is clear exploitation of customers.

Please help and give me an update on [protected]@gmail.com

Dear sir,

I have served comany from may 2009 to december 2010 but after long and several follop up there is no any improvement towards my pf claim settlement
Request to help in this regard
Pf no. 32918
Pension no. Mh/211273/32918
Epmloyee name - vinod pandey
Emp code -48051

Thanks alot
With regard,
Vinod pandey
Cell no. [protected]

I lose my account book and my atm card. Then who to get my account number. I have last four digits of my account number is 2294. Then tell me the full account number (I got the email from naukri. [protected]@mail.com
Is for the job purpose and then i will paid the amount 150000 rupees and i got the message from hdfc bank side the amounts is transferred to account then that time there is no atm card and account book also then the email is fake or not

Stmt for hdfcbank consumer durable loan [protected]
Please rply me at my gmail:[protected]@gmail.com
Mobile no. [protected] please rply me as possibledear customer, stmt for hdfcbank consumer durable loan [protected] is generated. Total amt due is rs 1062.33. Emi due of rs 1.33 will be debited on 05/aug/2019. Any overdue to be paid immediately. Ndndnd

Two wheeler loan fm3324. I sathish kumar request you to provide me with the noc for a loan availed by 2004 at centurion bank, coimbatore branch. The loan has been completed long years back. I couldn't find where to get the noc so i am requesting through this form.

For any further information if required please don't hesitate to contact me.

Mobile: [protected]
Email: tsk. [protected]@gmail.com

I had submitted my credit card closure form in bangalore on june month, for which i recieved an sms saying ur letter has been recieved and your query is under process.
After that im recieving a statement saying your card has been renewed and charges are 590.
Its ridiculous how can a bank renew a card, applied for closure of which no news is there, without the permission of the customer

My name is Kumuda Hegde. On 14 th August 2019 HDFC hold my money Rs. 6800 from my bank. After calling to the customer service center, they are telling that I have a credit card payment due. I have never used HDFC credit card. Without any transaction how can HDFC cut off my money from my account? I have their credit card, is that a problem? Without any notice, reason or call how they can hold my money? It is not small amount for me.This is the worst happened to me with HDFC. I NEED MY MONEY BACK ASAP.

I apply for personal loan that time loan executive not inform me about foreclosure amount when i visited branch for foreclosing the loan after 1 year bank charge me around 4000 as a foreclosure charges so i asked for waiver that amount so executives said paid now then after it will be refunded in bank a/c but yet not refunded of rs.4000/-urgently. Or else i will file case against you in police